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USER GUIDE
BEHIND-THE-EAR (BTE) MODELS:
STANDARD TUBE
THIN TUBE
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the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from the one in which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications can void the user´s authority to operate the equipment
Hearing instrument type designations for models included in this user guide are: M70-80, FCC
ID: X26M70-80 and M60, FCC ID: X26M60. Please see page 10 for list of models referring to
both types.
Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause inter ference,
and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
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Intended use
Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to
compensate for impaired hearing. The fundamental operating principle of hearing instruments
is to receive, amplify, and transfer sound to the ear drum of a hearing impaired person.
List of countries:
Products without wireless functionality are intended for worldwide sales.
Products with wireless functionality are intended for sale in countries within the European Economic Area as well as Switzerland.
Specification of restrictions: You are not allowed to operate the equipment within 20 km of the
centre of Ny Ålesund, Norway.
The products are in compliance with the following regulatory requirements:
• In US: FCC CFR 47 Part 15, subpart C, section 15.249.
• Other identified applicable international regulatory requirements in countries outside the
EU, US and CA. Please refer to local country requirements for these areas.
• Products are categorized as class 2 receivers according to EN 300 440
•
In Canada these hearing instruments are certified under models: M70-80/IC: 6941C-M7080
and
M60/IC: 6941C-M60.
• ThisClassBdigitalapparatuscomplieswithCanadianICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
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Hearing instrument model:
Battery size: Tube type: Dome size:
Left serial number: Right serial number:
Introduction
Congratulations on the purchase of your new hearing instruments. ReSound’s innovative
sound technology and design, combined with the customized programming selected by your
hearing care professional, will make hearing a more enjoyable experience. Hearing instruments
will enable you to he ar sounds that you may not have heard in years be cause of your hearing loss.
Practice and a posi tive attitude are impor tant in learn ing to use hearing instr uments. Your ReSound
instruments have be en adjusted accordi ng to your individual he aring loss and ne eds. Some people
adjust quickly to wearing hearing instruments in their ears and hearing new sounds; other
people may need more time.
Please read this manual carefully in order to wholly benefit from the use of your hearing instruments. With proper care, maintenance, and usage, your hearing instruments will aid you in
better communication for many years. Ask your hearing care professional if you have any questions.
ReSound i s a registered trad emark of GN ReSou nd A/S
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Direct audio input (optional)............30
Connecting/Disconnecting audio boots ..30
Care and maintenance...............32
Daily maintenance ..................33
Cleaning earmolds ..................33
Cleaning thin tubes and domes ........34
How to apply domes ................35
ReSound Standard domes ...........35
ReSound Tulip domes ...............36
Wireless..........................37
General precautions.................37
General warnings...................38
Battery warning Information ...........41
Important notice for prospective
hearing aid users .................42
Children with hearing loss ............44
Warning to hearing aid dispensers ......44
Troubleshooting guide ...............46
Technical data .....................54
Warranty and repairs ................62
Temperature test, transport and
storage information ................63
Contents
Statement .........................2
Intended use .......................4
List of countries .....................4
Introduction ........................6
Description of the hearing instruments ...10
Getting started .....................12
On/Off function ....................12
SmartStart ........................12
Inserting/Replacing the battery .........13
Low battery indicator ................14
Sports lock .......................15
Inserting/removing hearing instruments ...16
Operation of the hearing instrument .....20
Volume control (optional)..............20
Program button (optional) . . . . . . . . . . . . .21
Flight mode .......................23
Telephone use ....................24
Listen to radio or TV ................25
Cellular phones ....................25
PhoneNow .......................26
Telecoil (optional) ...................29
Tele-loop systems ..................29
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Hearin g instr uments o f type M70 -80
are avai lable in t he followi ng varia nts:
AL 98 7-D VI W
AL977-DVIW Ope n - AL977-DVIW
AL7 87- DV IW
AL777-DVI W Open - AL777-DVIW
AL 58 7-D VI W
AL577-DVIW Op en - AL577-DVIW
ALT 9 87-D V I W
ALT977-DVIW Open - ALT977-DVIW
ALT 7 87- D V IW
ALT777-DVIW Open - ALT777-DVIW
ALT 5 87- D V IW
ALT577-DVIW O pen - ALT577-DVIW
Hearing instruments of type M60 are
availab le in the fo llowing v ariant s:
AL967-DIW Op en - AL967-DIW
AL767-DIW Open - AL767-DIW
AL567-DIW O pen - AL567-DI W
ALT967-DIW Open - ALT967-DIW
ALT767-DIW Open - ALT767-DIW
1. Program button
2. Battery compar tment &
On/Off switch
3. Sound outlet
4. Front microphone inlet
5. Back microphone inlet
6. Volume control (optional)
7. Direct audio input
8. Left/Right indicator
(Lef t=Blue/Right=Re d)
9. Battery lock (optional)
10. Model
11. Manufacturer
12. Serial number
13. Sports lock
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turn on by several seconds after the battery compartment is closed. With SmartStart, a beep
will be heard for each second of the delay period.
Inserting/Replacing the battery
3. Open the battery door completely by using your fingernail.
4. Remove the used battery if present. Insert the new battery with the positive
side in the correct position.
5. Always use new Zinc-Air batteries that have a minimum remaining shelf
life of 1 year.
6. Gently close the battery door.
Remove the batteries to prevent battery leakage or corrosion when the hearing instruments are not in use for an extended period of time.
Getting started
On/Off function
1. When the battery door is closed, the hearing instrument
turns on, and the default program will be activ ated.
2. To turn off the hearing instrument, open the battery door.
Many individuals can use their fingernail to pull it open.
Tip: Whenever the hearing instruments are not in use, remember to turn them off to avoid
unnecessary battery consumption.
SmartStart
Hearing instruments can be turned on once you have placed them on your ears. If you prefer to
turn them on just prior to placing them on your ear, your hearing care professional can activate
a function called SmartStart. This function will delay the time in which the hearing instruments
On
Off
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the hearing instrument will play two sets of descending tones. After this, your hearing instrument and ReSound Unite Remote Control will continue to work as usual, but you will not be
able to use your ReSound Unite TV, Phone Clip or Mini Microphone. At some point the battery
level will also be too low to support the remote control as well and you will once again hear the
descending tones. The hearing instruments will continue to work as usual. Once a new battery
is inserted, full operation of the accessories will resume.
Sports lock
The Sports lock will be applied or adjusted by your hearing care professional.
Low battery indicator
Your hearing care professional can activate a low battery indicator in your hearing instruments.
The hearing instrument will reduce amplification and play a melody if battery power gets too
low. This signal will recur every five minutes until the hearing instrument automatically switches
off. The timing of the low battery indicator can vary slightly, depending on the type of battery
used. It is recommended that you keep spare batteries on hand.
Low battery indicator (instruments paired with accessories only)
Active usage of the ReSound Unite accessories (Remote Control, Phone Clip, Unite TV and
Mini Microphone) requires more battery power from the hearing instruments than when they are
working without accessories which means that battery life is highly dependent on the amount of
wireless accessory usage. When the battery in the hearing instrument has depleted to a level
at which use of the ReSound Unite TV, Phone Clip and Mini Microphone cannot be supported,
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By experimenting, an easier method may be discovered. With proper insertion,
hearing instruments should fit snugly but comfor tably. If the hearing instruments
cause irritation of the ears, contact your hearing care professional.
Note: Never attempt to modify the shape of the hearing instrument, earmolds, or tubing yourself.
Tip: It may be helpful to pull your ear up and outward with your opposite
hand during insertion.
Inserting/Removing hearing instruments
Insertion (custom earmolds)
1. Hold the earmold between your thumb and index finger and position its sound outlet in your
ear canal.
2. Slide the earmold all the way into your ear with a gentle, twisting movement.
3. Turn the top part of the earmold gently backwards and forwards so that it tucks behind the
fold of skin above your ear canal.
4. Move the earmold up and down and gently press to ensure it is positioned correctly in the
ear. Opening and closing your mouth can ease insertion.
5. Make sure the hearing instrument is seated behind the ear.
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Removal (custom earmolds)
1. Hold a portion of your earmold towards the back of the ear.
2. Pull the earmold outward and simultaneously rotate the earmold forward.
3. Consult your hearing care professional if you have difficulties removing the hearing
instrument.
Removal (domes/custom earmolds with thin tubes)
1. Hold the thin tube with your thumb and forefinger and pull the tube
outward.
2. For thin tube custom earmolds, grasp the removal string and pull the
earmold outward.
3. Consult your hearing care professional if you have difficulties removing
the hearing instrument.
Insertion (domes/custom earmolds with thin tubes)
1. Hold the thin tube where it bends, and gently push the dome/custom earmold into the ear
canal. Push the dome far enough into the ear canal so that the thin tube lies flush with the
head.
2. It is important that the tube and the dome/custom earmold fit correctly into your ear.
3. When the dome/custom earmold is place correctly, you should not be able to see the thin
tube sticking out when facing a mirror.
Note: You should never attempt to bend
or modify the shape of the thin tube.
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Program button
Depending on your experience level with hearing instruments,
individual hearing needs, and the type of listening environments
you experience, your hearing care professional may activate
additional programs. If additional programs have been
activated, the following list explains how they work.
1. You can switch between programs by pushing the push button
once.
2. You will then hear one or more beeps. The number of beeps indicates which program you
have selected (one beep = program one, two beeps = program two, etc.).
3. When the hearing instruments are turned off and then back on, the hearing instrument
always returns to the default setting (program one).
Operat ion of the hearing instrument
Volume control (optional)
The volume control will allow the volume of hearing instruments
to be increased or decreased.
1. To increase the volume, push the volume control up.
2. To decrease the volume, push the volume control down.
When volume is increased or decreased, a beep signal will be
heard for each incremental change. When the upper or lower limits of the volume range are
reached, a beep signal with a longer duration will be heard.
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Flight mode*
When boarding a flight or entering an area where RF transmitters are prohibited, wireless functionality must be deactivated, as it is not allowed to radiate radio signals.
It is possible to disable wireless operation by opening and closing the battery compartment of
the hearing instrument while at the same time pressing the push button.
When disabled manually, wireless operation may be re-enabled by opening and closing the battery compartment normally, (i.e. without at the same time pressing the push button).
*Instruments paired with ReSound Unite accessories only
Program Description of when to use
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Listen to radio or TV
When listening to the TV or the radio, start out by listening to news commentators since they
usually speak clearly, then try other programs.
If you find it difficult to listen to TV or radio, your hearing care professional will be able to give you
advice on available accessories to enhance your listening capabilities for TV and radio.
Cellular phones
Your hearing instrument is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, not all cell phones are hearing instrument compatible. The varying degree of disturbance can be due to the nature of your particular cellular
phone or of your wireless telephone service provider.
If you find it difficult to obtain a good result while using your cellular phone, your hearing care
professional will be able to give you advice on available accessories to enhance listening
capabilities.
Telephone use
Finding the optimal position for holding a telephone may require practice
for some individuals, and one or more of the following suggestions may
be helpful.
1. Hold the telephone as you would normally.
2. Hold the telephone towards the top of the ear (closer to where the
microphones are).
3. If whistling occurs, it may take a few seconds of holding the telephone in the same position
before the hearing instrument eliminates the feedback.
4. Any whistling may also be decreased by holding the telephone slightly away from the ear.
5. Depending on your individual needs, your hearing care professional may activate a
program specifically for telephone use.
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4. Only use a recommended cleaning agent to clean the telephone prior to placing the magnet
on the phone.
PhoneNow usage
Telephones can be used in a normal manner. A short melody will indicate that the PhoneNow
feature has automatically switched the hearing instrument to your telephone program.
Initially, you may need to move the telephone receiver slightly to find the best position for reliable
PhoneNow activation and good hearing on the telephone.
PhoneNow precautions
1. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet
is swallowed, please seek advice from a medical practitioner.
PhoneNow
The PhoneNow function, allows your hearing instrument to automatically switch to your telephone program when a telephone receiver is raised to the ear. When the telephone receiver
is removed from the ear, the hearing instrument automatically returns to the previous listening
program.
Placement of PhoneNow magnets
In order to place PhoneNow magnets properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when
making a telephone call.
3. Place the magnets just below the telephone receiver. If necessary, move the magnet to
another position to improve ease of use and comfort while speaking.
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Telecoil (optional)
If equipped, a telecoil can be activated by your hearing care professional and accessed through
one of the additional programs. A telecoil picks up a telephone’s magnetic signal and converts
it to sound. An optional telephone program may help to improve speech understanding on the
telephone. When using a telecoil program, the receiver of the telephone may need to be held
closer to the hearing instrument. The handset of the telephone may need to be moved to slightly
different positions in order to find the best reception.
Tele-loop systems
Many places, such as theatres, houses of worship, and schools are equipped with tele-loop
systems. When using a telecoil program with tele-loop systems, sound is picked up directly and
may improve speech understanding. If there is no sound from the hearing instruments in a teleloop system and with a telecoil program activated, the tele-loop system may not be turned on
or is not operating correctly. If a facility is not equipped with a tele-loop system, sitting as close
as possible to the front may be helpful.
2. The magnet used to supplement the magnetic field of a telephone receiver may affect some
medical devices or electronic systems. The manufacturer of any magnetically sensitive
devices (e.g. pacemakers) should advise you regarding appropriate safety precautions
when using your hearing instrument and magnet in close proximity to the medical device or
electronic system in question. If the manufacturer cannot issue a statement, we recommend
keeping the magnet or a telephone equipped with the magnet 30 cm (12") away from
magnetically sensitive devices (e.g. pacemakers).
3. High distortion during dialing or phoning may mean that the magnet is not in the optimal
position relative to the telephone receiver. To avoid the issue, please move the magnet to
another place on the telephone receiver.
4. Only use magnets supplied by GN ReSound.
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2. Once in place, move the boot in the direction
of the battery compartment.
3. Gently click the audio boot onto the hearing instrument.
Disconnecting audio boots
4. Press and hold the button on the front side
of the audio boot.
5. Gently remove the audio boot from the hearing
instrument.
Direct audio input (optional)
Use of direct audio input (DAI), which enables a direct connection of the hearing instruments to
items such as television, radio, and remote microphones, may increase speech understanding
for some individuals. The sound source is connected to the hearing instruments by a cable or
a wireless FM system to the audio boot. This accessory connects to the bottom of the hearing instruments, and once properly clicked into place, the hearing instruments switch to DAI
automatically.
Connecting/Disconnecting audio boots
Connecting audio boots
1. Align the tip of the audio boot with the groove just above the battery
compartment and below the model number.
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Daily maintenance
It is important to keep your hearing instrument clean and dry. On a daily
basis, clean the hearing instruments using a soft cloth or tissue. Do not use
water or solvents, as these can damage the hearing instrument(s). In order
to avoid damage due to humidity or excessive perspiration, the use of
a drying kit is recommended.
Cleaning earmolds
1. Remove the earmold and attached tubing from the hearing
instruments prior to cleaning.
2. Clean the earmold using a mild soap, and rinse with lukewarm water.
3. After cleaning, dry earmolds thoroughly and remove any residual
water and debris from the tubing utilizing an air bulb and wire loop.
Care and maintenance
Proper handling
Your hearing instrument is protected by a layer of protective, hydrophobic nanocoat material.
However, please follow these instructions to further prolong the durability of your hearing instruments.
1. Never immerse hearing instruments in water or other liquids, as liquids may cause permanent
damage to the hearing instruments.
2. Avoid rough handling of hearing instruments or dropping them on hard surfaces or floors.
3. Do not leave hearing instruments in or near direct heat or sunlight, as excessive heat can
cause damage or deform the casing.
4. Hair spray, make-up, etc. may damage hearing instruments. Remove the instruments prior
to the application of cosmetics.
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Note: Thin tube and dome systems should be changed every three months or sooner, should
the components become stiff or brittle.
How to apply domes
It is recommended that your hearing care professional change domes, as incorrect dome
replacement could result in the dome falling out in the ear.
ReSound Stand ard domes
1. Push the new dome over the
flanges on the thin tube.
2. Make sure that the new dome is
properly and securely mounted.
Note: Earmold tubing may become stiff, brittle, or discolored over time. Contact your
hearing care professional regarding tube changes.
Cleaning thin tubes and domes
1. Remove thin tubes from hearing instruments before cleaning by
unscrewing them counter clockwise.
2. Wipe down thin tubes and domes with a damp cloth.
3. In order to clear the thin tube of moisture and debris, push the black
cleaning rod through the thin tube, beginning at the end opposite the
dome.
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ReSound Tulip domes
Tulip domes are mounted in a similar manner to standard domes, but a few extra steps are
required. Tulip domes consist of two “petals”. It is important to note that the largest petal is the
outermost petal. To ensure this:
1. Push the largest petal away from the thin tube using a finger. This bends the petal forward.
2. Then push the largest petal back, and it will be placed on top of the smaller petal.
Wireless
This device operates in the frequency range of 2.4 GHz – 2.48 GHz, and includes a RF transmitter that also operates in the range of 2.4 GHz – 2.48 GHz.
For use of wireless functionality only use ReSound Unite accessories. For further
guidance please refer to the user guide of the relevant ReSound Unite accessory.
General precautions
1. Do not leave hearing instruments in the sun, near an open fire, or in a hot, parked car.
2. Do not wear hearing instruments while showering, swimming, in heavy rain, or in a moist
atmosphere such as a steam bath or sauna.
3. Should the hearing instrument become moist, remove the battery and place the hearing
instrument in a closed container with a drying agent. Your hearing care professional can
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provide options for drying containers or kits.
4. Remove the hearing instruments when applying items such as cosmetics, perfume, aftershave, hair spray, and suntan lotion.
5. When wireless function is activated, the device uses low-powered digitally coded
transmissions in order to communicate with other wireless devices. Although unlikely,
nearby electronic devices may be affected. In that case, move the hearing instrument away
from the affected electronic device.
6. When using wireless functionality and the devices are affected by electromagnetic interference,
move away from the source.
7. Use only original GN ReSound consumables, e.g., tubes and domes.
8. Only connect ReSound hearing instruments to ReSound accessories intended and qualified to
be used with ReSound hearing instruments.
General warnings
1. Consult a hearing care professional if you think there may be a foreign object in your ear canal,
if you experience skin irritation, or if excessive ear wax accumulates with the use of the hearing
instrument.
2. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing
instruments. It is recommended not to wear hearing instruments during these or other similar
procedures. Other types of radiation, such as burglar alarms, room surveillance systems, radio
equipment, mobile telephones, contain less energy and will not damage hearing instruments.
However, they have the potential to momentarily affect the sound quality or temporarily create
strange sounds from hearing instruments.
3. Do not wear hearing instruments in mines, oil fields, or other explosive areas unless those areas
are certified for hearing instrument use.
4. Do not allow others to use your hearing instruments. This may cause damage to the hearing
instruments or to the hearing of the other individual.
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Battery warning information
Batteries contain dangerous substances, and should be disposed of carefully. This is for your
safety. Please note:
1. DO NOT
attempt to recharge batteries (Zinc Air) which are not specifically designated as
rechargeable because they may leak or explode.
2. DO NOT attempt to dispose of batteries by burning them.
3. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has been
swallowed, as they can be harmful to your health.
4. Keep batteries away from pets, children and individuals who are mentally challenged.
5. Used batteries are harmful to the environment. Please dispose of them according to local
regulations or return them to your hearing care
professional.
5. Instrument usage by children or mentally challenged persons should be supervised at all times
to ensure their safety. The hearing instrument contains small parts that could be swallowed by
children. Please be mindful not to leave children unsupervised with this hearing instrument.
6. Hearing instruments should be used only as prescribed by your hearing care professional.
Incorrect use may result in hearing loss.
7. Warning to hearing care professionals: Special care should be exercised in selecting and fitting
a hearing instrument(s) whose maximum sound pressure level exceeds 132 dB SPL (with an
IEC 60711:1981 occluded ear simulator), because there may be a risk of impairing the remaining
hearing of the hearing instrument user.
8. Be careful when boarding flights to deactivate the wireless functionality.
9. Turn off your wireless functionality by using the flight mode in areas where radio frequency
emission is prohibited.
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Impor tant not ice for prospective hearin g aid users
Good health practice requires that a person with a hearing loss have a medical evaluation by
a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists. The purpose of the medical
evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement that states that
your hearing loss has been medically evaluated and that you may be considered a candidate
for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as
appropriate, for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your
ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiolo-
gist or dispenser to select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification, you should inquire about the
availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer
programs that permit you to wear a hearing aid for a period of time for a nominal fee after which
you may decide if you want to purchase the hearing aid.
US Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a
waiver statement declining the medical evaluation for religious or personal beliefs that preclude
consultation with a physician. The exercise of such a waiver is not in your best health interest
and its use is strongly discouraged.
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions.
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The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented
by auditory training and instructions in lipreading. Consistent use of the aid is recommended. In
most cases, infrequent use does not permit you to attain full benefit from it.
Children with hearing loss
In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be
directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist
is qualified by training and experience to assist in the evaluation and rehabilitation of a child with
a hearing loss.
Warning to hearing aid dispensers
A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with
a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing
aid dispenser determines through inquiry, actual observation, or review of any other available
information concerning the prospective user, that the prospective user has any of the following
conditions:
(i) Visible congenital or traumatic deformity of the ear.
(ii) History of active drainage from the ear within the previous 90 days.
(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.
(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.
(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 Hertz (Hz), 1,000
Hz and 2,000 Hz.
(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
(viii) Pain or discomfort in the ear.
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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
No sound • Not turned on
• Dead battery
• Battery door will not close
• Blocked earmold or tube
• Blocked wax filter
POSSIBLE REMEDY
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Clean earmold or tube
• Replace wax filter or consult your hearing care professional
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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Not loud
enough
• Incorrect earmold placement
• Blocked earmold or dome
• Blocked sound outlet filter
• Change in hearing sensitivity
• Excessive ear wax
• Volume set too low
POSSIBLE REMEDY
• Reinsert earmold
• Clean earmold, replace dome, replace filter
• Change filter or consult your hearing care professional
• Consult your hearing care professional
• Consult your physician
• Increase the volume control if available or consult your hearing care professional
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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Excessive
whistling / feedback
• Incorrect earmold placement
• Incorrect dome placement
• Excessive ear wax
• Feedback control may need adjustment
• Earmold tubing worn or damaged
• Thin tube connection loose
• Hearing instrument settings not optimal
POSSIBLE REMEDY
• Re-insert earmold carefully
• Re-insert dome
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
• Change thin tube or consult your hearing care professional
• Consult your hearing care professional
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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Sound
distorted /
not clear
• Weak battery
• Improper earmold or dome fit
• Hearing instrument damaged
• Hearing instrument settings not optimal
Wireless does not work • Possible Root Cause - Device is in flight mode
POSSIBLE REMEDY
• Replace battery
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
• For devices with push button: Open and close the battery compartment.
For devices without push button: Open and close the battery door twice within 10
seconds (if Root Cause is device in flight mode)
If there are a ny other probl ems not menti oned in this g uide, plea se contact your h earing ca re professi onal.
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Data in accordance with
ANSI S3.22–20 03; Supply
Voltage 1.3 V, 2cc coupler
Input/Output Response
Input (dB SPL)
Output
(dB SPL)
40 60 80 100
130
120
110
100
90
80
70
2cc Coupler
Frequency : 2000 Hz
Maximum Output (OSPL 90)
Frequency ( Hz)
Output
(dB SPL)
140
130
120
110
100
90
80
100 1000 10000
2cc Coupler
Full-On and Reference Test Gain
Frequency ( Hz)
Gain
(dB)
140
130
120
110
100
90
80
100 1000 10000
Full-on gain
50 dB SPL input
2cc Coupler
Referenc e test gain
60 dB SPL inpu t
Open configuration
Closed configuration
Open Closed
Reference test gain (60 dB SPL input) HFA 36 41 dB
Full-on gain (50 dB SPL Input) Max
HFA51445448
dB
dB
Maximum output (90 dB SPL input) Max
HFA
119
113
123
117
dB SPL
dB SPL
Total harmonic distortion 500 Hz
800 Hz
1600 H z
0.5
0.1
0.4
2.0
1.4
0.3
%
%
%
Telecoil (SPLIV @31.6 mA/m, ANSI) HFA 96 99
dB SPL
Equivalent input noise (w/o noise reduction) 23 23
dB SPL
Frequency range (DIN 45605) 100–6940 100 –6 870 Hz
Attack and release
(ANSI RTG -7 dB)
Attack
Release12701270
ms
ms
Current drain Battery size 312 1.2 1.2 mA
Technical d ata for wi reless BT Es
Mini BTE: AL967, AL767, AL567, ALT967, ALT767 [-DIW]
Mini BTE
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57
Data in accordance with
ANSI S3.22–20 03; Supply
Voltage 1.3 V, 2cc coupler
Input/Output Response
Input (dB SPL)
Output
(dB SPL)
40 60 80 100
140
130
120
110
100
90
80
2cc Coupler
Frequency : 2000 Hz
Maximum Output (OSPL 90)
Frequency ( Hz)
Output
(dB SPL)
140
130
120
110
100
90
80
100 1000 10000
2cc Coupler
Full-On and Reference Test Gain
Frequency ( Hz)
Gain
(dB)
70
60
50
40
30
20
10
100 1000 10000
Full-on gain
50 dB SPL input
2cc Coupler
Referenc e test gain
60 dB SPL inpu t
Open configuration
Closed configuration
Open Closed
Reference test gain (60 dB SPL input) HFA 39 45 dB
Full-on gain (50 dB SPL Input) Max
HFA51455950
dB
dB
Maximum output (90 dB SPL input) Max
HFA
123
117
127
122
dB SPL
dB SPL
Total harmonic distortion 500 Hz
800 Hz
1600 H z
0.2
0.3
0.6
0.7
1.4
0.8
%
%
%
Telecoil (SPLIV @31.6 mA/m, ANSI) HFA 100 106
dB SPL
Equivalent input noise (w/o noise reduction) 23 22
dB SPL
Frequency range (DIN 45605) 10 0 – 674 0 100 – 685 0 Hz
Attack and release
(ANSI RTG -7 dB)
Attack
Release12701270
ms
ms
Current drain Battery size 13 1. 2 1.2 mA
Technical d ata for wi reless BT Es
Standard configuration: AL977, AL777, AL577, ALT977, ALT777, ALT577 [-DVIW]
Standard BTE
Page 30
58
59
Data in accordance with
ANSI S3.22–20 03; Supply
Voltage 1.3 V, 2cc coupler
Input/Output Response
Input (dB SPL)
Output
(dB SPL)
40 60 80 100
150
140
130
120
110
100
90
2cc Coupler
Frequency : 2000 Hz
Maximum Output (OSPL 90)
Frequency ( Hz)
Output
(dB SPL)
140
130
120
110
100
90
80
100 1000 10000
2cc Coupler
Full-On and Reference Test Gain
Frequency ( Hz)
Gain
(dB)
80
70
60
50
40
30
20
100 1000 10000
Full-on gain
50 dB SPL input
2cc Coupler
Referenc e test gain
60 dB SPL inpu t
Open configuration
Closed configuration
Reference test gain (60 dB SPL input) HFA 49 dB
Full-on gain (50 dB SPL Input) Max
HFA
67
61
dB
dB
Maximum output (90 dB SPL input) Max
HFA
130
127
dB SPL
dB SPL
Total harmonic distortion 500 Hz
800 Hz
1600 H z
2.0
0.6
0.6
%
%
%
Telecoil (SPLIV @31.6 mA/m, ANSI) HFA 111
dB SPL
Equivalent input noise (w/o noise reduction) 18
dB SPL
Frequency range (DIN 45605) 100–6400 Hz
Attack and release
(ANSI RTG -7 dB)
Attack
Release
12
70
ms
ms
Current drain Battery size 13 1.2 mA
Technical d ata for wi reless BT Es
Power configuration: AL987, AL787, AL587, ALT987, ALT787, ALT587 [-DVIW]
Power BTE
Page 31
60
61
Technical Data
Hearing Instrument
Model
Maximum output
(2cc Coupler / IEC 60118-7)
Models AL977/87-DVIW, AL777/87-DVIW, AL577/87-DVIW,
AL477/87-DVIW, AL967-DIW, AL767-DIW, AL567-DIW, AL467-DIW
are availabl e in following va riants:
Standard tube
AL967-DIW, AL767-DIW, AL567-DIW, AL467-DIW,
ALT967-DIW, ALT767-DIW (Open)
119 dB SPL (typical)
AL977-DVIW, AL777-DVIW, AL577-DVIW, AL477-DVIW,
ALT977-DVIW, ALT777-DVIW, ALT577-DVIW (Open)
123 dB SPL (typical)
Technical Data
Hearing Instrument
Model
Maximum output
(2cc Coupler / IEC 60118-7)
AL967-DIW, AL767-DIW, AL567-DIW, AL467-DIW,
ALT 9 67- DI W, ALT 76 7-D IW
123 dB SPL (typical)
AL977-DVIW, AL777-DVIW, AL577-DVIW, AL477-DVIW,
ALT977-DVIW, ALT777-DVIW, ALT577-DVIW
127 dB SPL (typical)
AL987-DVIW, AL787-DVIW, AL587-DVIW, AL487-DVIW,
ALT 987- DV IW, ALT7 87- DV IW , A LT5 87- DV IW
130 dB SPL (typical )
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62
63
For hearing instruments that require service, please contact your hearing care professional for
assistance.
ReSound hearing instruments that malfunction must be repaired by a qualified technician. Do
not attempt to open the case of hearing instruments, as this will invalidate the warranty.
Temperature test, transport and storage information
GN ReSound Hearing Instruments are subjected to various tests in temperature and damp
heating cycling between -13° F and +158° F according to internal and industry standards.
During transport or storage, the temperature should not exceed the limit values of -4° F to 140° F
and relative humidity of 90% RH, non condensing (for limited time). The air pressure between
500 and 1100 hPa is appropriate.
Warranty and repairs
ReSound provides a warranty on hearing instruments in the event of defects in workmanship or
materials, as described in applicable warranty documentation.
In its service policy, ReSound pledges to secure functionality at least equivalent to the original
hearing instrument.
As a signatory to the United Nations Global Compact initiative, ReSound is committed to
doing this in line with environment-friendly best practices. Hearing instruments therefore, at
ReSound’s discretion, may be replaced by new products or products manufactured from new
or serviceable used parts, or repaired using new or refurbished replacement parts.
The warranty period of hearing instruments is designated on your warranty card, which is provided by your hearing care professional.
Page 33
65
Be aware of information marked with the warning symbol
WARNING points out a s ituat ion tha t could lea d to seriou s injur ies,
CAUTION indicates a situation that could lead to minor and moderate injuries.
Advice and tips on how to handle your hearing instrument better.
Equipment includes RF transmitter.
Product is a Type B applied part.
Page 34
Please ask your local hearing care professional
concerning disposal of your hearing instrument.
66
Page 35
17483311 Rev.B 2012.07
ReSound North America
8001 Bloomington Freeway
Bloomington, MN 55420
phone: 1-888-735-4327
ReSound Canada
303 Supertest Road
Toronto, Ontario M3J 2M4
phone: 1-888-737-6863
gnresound.com • consumerhelp@gnresound.com
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