ReSound ONE User Manual

User guide

ReSound Receiver-In-The-Ear hearing aids

resound.com

Hearing aid information

Left hearing aid Right hearing aid

Serial number Serial number

Model number Model number

Battery type

Rechargeable Zinc-Air 312 Zinc-Air 13

Dome/
earmould
type

Closed dome

Small
Medium
Large

Open dome

Small
Medium
Large

Power dome

Small
Medium
Large

Program Beep Description

1 One beep

2 Two beeps

3 Three beeps

4 Four beeps

2

Tulip

RIE earmould

Table of Contents

Introduction..................................................... 4

Getting to know your hearing aid .................................... 5

Placing your hearing aids in your ears ...............................15

Removing your hearing aids from your ears........................... 19

Using your hearing aids .......................................... 21

Advanced Options .............................................. 29

Cleaning and caring for your hearing aids ............................ 39

Wireless accessories ............................................ 49

Tinnitus Management............................................51

General warnings and cautions .................................... 60

Troubleshooting ................................................64

Warnings to hearing care professionals and hearing aid users (US only) ....67

Regulatory information ...........................................71

Technical specications .......................................... 76

Hearing aid variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Additional information............................................ 80

3

Introduction

Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day.

NOTE: Read this booklet carefully BEFORE using your hearing aids.

Intended use

Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer
sound to the eardrum of a hearing impaired person.

For devices including a Tinnitus Sound Generator module

The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in

tinnitus management programmes to relieve su󰀨ering from Tinnitus.

The target population is primarily the adult population over 18 years of age. This product may also be
used with children 12 years of age or older.

4 Introduction

Getting to know your hearing aid

- model 61 Rechargeable

Rechargeable model

Microphones

LED

Receiver wire

Receiver

*Open dome is shown – yours may look di󰀨erent.

Dome*

Push button

Left (blue) /
right (red)
colour coding

Model and
serial number

5Getting to know your hearing aid

Zinc-Air battery model (312)

- model 61, nonrechargeable

Microphones

Receiver wire

Receiver

Dome*

*Open dome is shown – yours may look di󰀨erent.

**Inside battery compartment.

6 Getting to know your hearing aid

Push button

Battery
compartment

Model and
serial number**

Left (blue) /
right (red)
colour coding

Zinc-Air battery model (13)

- model 62

Receiver wire

Receiver

Dome*

*Open dome is shown – yours may look di󰀨erent.

**Inside battery compartment.

Microphones

Multi-function
button

Battery
compartment

Model and
serial number**

Left (blue) /
right (red)
colour coding

7Getting to know your hearing aid

Domes and earmoulds

Tulip dome Power dome

Domes are all light grey.

Open dome Closed dome Custom earmould

Receivers and sports lock

Microphone

Your receiver may
have a microphone
as shown here.

8 Getting to know your hearing aid

Left / right
colour coding

Your hearing aids are
colour-coded.
Left = blue. Right = red

Dome

Sports lock

The sports lock helps
keep your hearing aids
in place when you are
physically active.

Preparing your hearing aids for use

Battery warnings – all models

WARNING: Batteries are harmful to the environment. Therefore, never try to burn them – dispose

of your used batteries according to your country’s regulations or return them to your hearing care
professional.

Battery warnings – Rechargeable model

WARNINGS:

• Rechargeable hearing aids contain Li-Ion batteries. Exposure or ingestion can be seriously
harmful.

• Never put your rechargeable hearing aid in your mouth. Keep your rechargeable hearing aid
away from pets, children and people with cognitive, intellectual or mental health challenges.

• If a Li-Ion battery or a rechargeable hearing aid is swallowed, seek immediate medical attention.

9Getting to know your hearing aid

• If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries
inside may leak. In this case, do not attempt to use the hearing aid – contact your hearing care
professional.

• Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse
immediately with warm water. If you get chemical burns, redness or skin irritation from battery
leakage, seek medical attention.

Battery warnings – Zinc-Air battery models

WARNINGS:

• Swallowing a Zinc-Air battery can be harmful to your health. If a battery has been swallowed,

seek immediate medical attention.

• Never put a hearing aid battery in your mouth.

• Keep hearing aid batteries away from pets, children and people with cognitive, intellectual or

mental health challenges.

10 Getting to know your hearing aid

CAUTIONS:

• Batteries can leak. If you are not going to use your hearing aids for a few days, you MUST
remove the batteries.

• Battery leakage can cause chemical burns. If you are exposed to battery leakage, rinse
immediately with lukewarm water. If you get chemical burns, redness or skin irritation, seek
immediate medical attention.

• Never try to charge Zinc-Air batteries as this can cause leakage or a small explosion.

NOTE: Always use new Zinc-Air batteries that have a minimum remaining shelf life of one year.

11Getting to know your hearing aid

Inserting the battery into your hearing aid – Zinc-Air battery models

1. Open the battery door

with your ngernail.

Remove the old battery
(if there is one).

12 Getting to know your hearing aid

2. Remove the packaging and
protective foil from the new
battery. Wait for two minutes
while the battery activates.

3. Insert the new battery, with
the plus (+) sign correctly
positioned, into the battery
compartment door.
Do not insert it directly into
the hearing aid.

4. Close the battery door.

NOTE: To save battery, turn o󰀨 your hearing aids when they are not in use.

At night, switch o󰀨 the hearing aids and open the battery doors completely to allow moisture to

evaporate and prolong the hearing aids’ lifespans.

If the hearing aids are experiencing frequent loss of connection to wireless accessories, contact your
hearing care professional for a list of low impedance batteries.

Charging your hearing aids – Rechargeable model

We recommend that you fully charge your hearing aids before using them. To learn how to charge your
hearing aids, please consult the manual for your hearing aid charger.

Low Battery Warning (all models)

When the batteries are low on power, your hearing aids reduce the volume, and play a melody every 15

minutes until they are empty and turn o󰀨.

NOTE: Keep spare batteries on hand.

13Getting to know your hearing aid

Low battery warning when paired with wireless accessories (all models)

NOTE: The batteries drain faster when you use wireless functionalities like streaming from your
smartphone or from your TV via our TV streamer. As the battery power goes down, the wireless

functions stop working. A short melody every ve minutes indicates that battery power is too low.
The table below shows how the hearing aid functions are a󰀨ected as the power level declines.

Battery level Signal Hearing aid Remote control Streaming

Fully charged

Low

Depleted

These will work again when you insert a new battery.

14 Getting to know your hearing aid

4 even tones

3 even tones and

1 longer tone

✓ ✓ ✓

✓ ✓

✓

Placing your hearing aids in your ears

Distinguishing left from right

Left = blue Right = red

CAUTION: If you have two hearing aids, they may be tuned di󰀨erently. Do not swap them as this

could damage your hearing.
Your hearing aids are colour-coded. Left = blue. Right = red
If your hearing aids are not colour-coded, ask your hearing care professional to add colour
coding.

15Placing your hearing aids in your ears

Inserting the receiver dome into your ear

If your hearing aids have domes, follow these instructions:

1. Hang the hearing aid
over the top of your ear.

NOTE: If your hearing care professional has provided you with a sports lock on your receiver
wire, ensure you place the sports lock into the indentation above your earlobe.

16 Placing your hearing aids in your ears

2. Hold the receiver wire
where it bends and gently
push the receiver dome
into your ear canal.

3. Push the dome far enough into
your ear canal so that the wire
rests against your head. You
can check in a mirror.

To avoid whistling, ensure that the tube and dome t correctly into your ear. If you continue to

experience whistling, check the troubleshooting guide for other possible reasons and solutions.

Sports lock

If you are very active, your hearing aids may move from the correct position. To avoid this, your hearing
care professional can attach and adjust a sports lock to the receiver.

To insert a hearing aid with a sports lock:

1. Insert the hearing aid as usual

2. Tuck the sports lock into the bottom of the
concha (the part of your ear just outside the ear
canal)

NOTE: Sports locks may become sti󰀨, brittle or discoloured over time. Contact your hearing care

professional for a replacement. Your hearing care professional will help you replace it.

17Placing your hearing aids in your ears

Inserting earmoulds into your ears

If your hearing aids have earmoulds, follow these instructions.

1. Hold the earmould
between your thumb and

index nger and position

the sound outlet into your
ear canal.

NOTE: When inserting an earmould, it may help to pull your ear up and outward with the opposite
hand.

2. Slide the earmould into your
ear with a gentle, twisting
movement. Move the earmould
up and down and press gently.
Opening and closing your
mouth may assist.

3. Place the hearing aid behind
your ear and ensure it is
secure. When properly
inserted, your hearing

aids should t snugly and

comfortably.

18 Placing your hearing aids in your ears

Removing your hearing aids from your ears

If your hearing aids have domes, follow these instructions.

1. Lift your hearing aid o󰀨 your ear. 2. Hold the receiver wire with your thumb

and forenger where it bends and pull

the dome out of your ear canal.

19Removing your hearing aids from your ears

Removing earmoulds from your ears

If your hearing aids have earmoulds, follow these instructions.

1. Lift the hearing aid from behind
your ear. Let it hang beside your
ear momentarily.

WARNING: Consult a hearing care professional:

• If you think there may be a foreign object in your ear canal.

• If you experience skin irritation.

• If excessive ear wax accumulates with the use of the hearing aid.

2. Using your thumb and index nger, gently pull the earmould

(not the hearing aid or the wire) loose from your ear. If
your earmould has a removal cord, pull it gently to assist.
Remove the earmould completely by twisting it gently.

20 Removing your hearing aids from your ears

Using your hearing aids

Turning your hearing aids on and o󰀨

You can turn on your hearing aids either before or after you place them in your ears.
Your hearing aids always start on program 1 at the pre-set volume.

Turning your hearing aids on and o󰀨 – Rechargeable model

To turn your hearing aids on and o󰀨,

press the push button for 5 seconds.

The on/o󰀨 light will light when the

hearing aid is on. The light will blink 3

times when turning o󰀨.

Pressing the button for other lengths of time enables

other functions such as ight mode and streaming.

These are described elsewhere in this manual.

Your hearing aids turn o󰀨 automatically when you place them in the charger

and they turn on automatically when you remove them from the charger.

21Using your hearing aids

Turning your hearing aids on and o󰀨 – Zinc-Air battery models

To turn your hearing aid on, close the battery door.

To turn the hearing aid o󰀨, open the battery door (with your ngernail).

Smart Start

Smart Start delays the time that your hearing aid turns on after you close the battery door
(Zinc-Air battery models) or remove the hearing aids from the charger (Rechargeable model).
This function produces a beep for each second of the delay period (this is either 5 or 10
seconds). Smart Start delays when sound comes through your hearing aid. It gives you time to
put on the hearing aid without whistling or other issues.

If you do not want to use this function, ask your hearing care professional to deactivate it.

22 Using your hearing aids

Using the push button/multi-function button

These buttons allow you to use a variety of listening programs. Each program is suitable for a di󰀨erent

situation.

Push button Multi-function button

23Using your hearing aids

Listening programs

Your hearing care professional can activate one or more listening programs in your hearing aids. These

programs can help you in specic situations. Ask your hearing care professional about which programs

could be useful for you.

Programs Use

All-Around The best option if you want only one program.

Restaurant For use in noisy places such as restaurants and social gatherings.

Music For listening to music.

Acoustic phone A special program for phone conversations.

Outdoor For outdoor use.

Telecoil phone + Mic For if you have a phone with a telecoil.

Telecoil loop + Mic

Ultra focus

24 Using your hearing aids

For use in places that have a teleloop system such as theatres and places
of worship.

For use only in very noisy places
(more focused than the Restaurant program)

Changing programs

To change the program, press the button and hold
it for three seconds. Your hearing aids will beep to

conrm the change. Continue pressing it to scroll

through the programs available to you. To get back
to the default listening program, keep scrolling, or

turn your hearing aids o󰀨 and on again.

NOTE: If you have two hearing aids with synchronisation enabled, a change of program on
one hearing aid automatically applies to the second hearing aid as well. When you change the
program on a hearing aid, you hear one or more beeps. The same number of beeps will then

sound in the second hearing aid. This feature can also be congured to allow you to use one

hearing aid to increase volume and the other to decrease volume. Any increase or decrease
made on one hearing aid will also apply to the other to ensure the volume is the same in both
hearing aids.

25Using your hearing aids

Using the push button

1. Push the button to switch from one program to the next.

2. You will hear one or more beeps. The number of beeps indicates which program you have selected.

3. When you turn your hearing aids o󰀨 and on again, they will return to the default settings, which are

program 1 and the pre-set volume.

Using the multi-function button

This is called a multi-function button because it has several functions – you can control volume, change
program and activate streaming.

Press the top of the button for three seconds to change the program.

Your hearing care practitioner can change the default settings and ll in the table below to record the

new settings:

Button action Default setting New setting

Short press up Increase volume

Short press down Decrease volume

Long press up (3 seconds) Change program

Long press down (3 seconds) Activate streaming

26 Using your hearing aids

Controlling the volume

If your hearing care professional has activated your volume control, follow these instructions:

To increase the volume, briey press

the top part of the button.

Streaming Sound to your hearing aids

Press the bottom part of the button and keep it pressed
for three seconds. Your hearings aids will start streaming
from the audio device you have chosen.

Before you can stream to your hearing aids, you must
pair them with your audio device. For more information
on how to do this, consult the user instructions for your
audio device.

To reduce the volume, briey press

the bottom part of the button.

27Using your hearing aids

Apps

We have some apps that you can use to control your hearing aids. You can use these to adjust the
volume, change programs and stream from another device. There is more information on these in the
Advanced Options chapter.

Telecoil (Optional for Telecoil models only)

Your hearing aid may have a telecoil. The Telecoil function may help to improve understanding of
speech with Hearing Aid Compatible (HAC) telephones and in theatres, cinemas, houses of worship,
etc. that have a tele loop installed.

When you select the Telecoil function, your hearing aid picks up signals from the tele loop or your HAC
telephone. Your hearing care professional can activate the Telecoil program.

NOTE:

• The telecoil does not work without a tele loop (that is, an induction loop) or an HAC telephone.

• If you are having trouble hearing with the telecoil, ask your hearing care professional to modify

the function.

• If there is no sound from your hearing aids in a tele loop system with an active Telecoil function,

the tele loop system may not be turned on or may not be operating correctly.

• The sound from the tele loop and the hearing aid microphones can be mixed according to your

preference. Ask your hearing care professional for more details.

28 Using your hearing aids

Advanced Options

Using a Telephone

Your hearing aid allows you to use your telephone as you normally do.
Finding the optimal position for holding the phone may require practice.

The following suggestions may be helpful:

1. Hold the telephone up to your ear canal or hold it close to the
hearing aid microphones as illustrated.

2. If you hear whistling, try holding the telephone in the same position for
a few seconds. The hearing aid may be able to cancel the whistling.

3. You can also try holding the telephone slightly away from the ear.

NOTE: Depending on your needs, your hearing care professional may activate a function

specically for telephone use.

29Advanced Options

Mobile phones

Your hearing aids comply with the most stringent Standards of International Electromagnetic
Compatibility. Any degree of disturbance can be due to the nature of your particular mobile phone or of
your wireless telephone service provider.

NOTE: If you nd it di󰀩cult to get a good result while using your mobile phone, your hearing

care professional can give you advice on available wireless accessories to enhance listening
capabilities.

How to use your hearing aids with iPhone, iPad and iPod touch (optional)

Your hearing aids are made for iPhone, iPad and iPod touch, which allow for direct audio streaming and
control from these devices.

Streaming from an AndroidTM smartphone

Some Android smartphones can stream audio directly to your hearing aids. Your device must be running
Android 10 or newer and it must have the Android Streaming for Hearing Aids feature as well.

NOTE: For assistance with pairing and using these products with your hearing aids, contact your
hearing care professional.

30 Advanced Options

Using your hearing aid with smartphone apps (optional)

Our smartphone apps must only be used with our hearing aids, for which they were designed and we
take no responsibility if the app is used with other hearing aids. The smartphone apps send and receive
signals to and from the hearing aids via smartphones.

• Do not disable app notications.

• Install updates to keep the app working correctly.

• To obtain a printed version of the smart phone app user guide, please refer to information on the back
page of this manual or consult customer support.

NOTE:

• For assistance with pairing and using these products with your hearing aids, please contact your

hearing care professional or visit our support site.

• If your Bluetooth® enabled Android smartphone does not stream directly to your hearing aids,

you can use our Phone Clip+ to answer the phone.

31Advanced Options

ReSound Assist (optional)

If you have signed up to use ReSound Assist with your hearing aids, you can have your hearing aids
adjusted remotely without needing to visit your hearing care professional. All you need is a smart device

that is Internet enabled. This allows you to experience freedom and exibility such as:

1. Requesting remote assistance to adjust your hearing aids.

2. Ensuring the best possible performance of your hearing aids by keeping them up to date with the
latest software.

NOTE: Your hearing aids will turn o󰀨 during the install and update process.

For optimum performance, ensure your hearing aids are connected to the ReSound Smart 3DTM app
and placed close to the iPhone, iPad, iPod Touch or Android smartphone.

This service works only if your smart device is connected to the Internet. Your hearing care professional
will provide information about this option and how it works with our app.

32 Advanced Options

Phone Now (optional)

By placing a magnet on the telephone receiver, your hearing aids automatically switch the telephone
programme on when the receiver is close to your ear.

When you remove the receiver from your ear, the hearing aids automatically return to the previous
listening programme.

NOTE: Ask your hearing care professional to enable Phone Now as one of your programs.

33Advanced Options

Phone Now warnings

WARNING:

• Swallowing a magnet can be harmful to your health. If a magnet is swallowed, seek immediate

medical attention.

• Keep magnets out of reach of pets, children and people with cognitive, intellectual or mental

health challenges.

• The Phone Now magnet may a󰀨ect sensitive medical devices/ electronic systems. Seek advice

from the manufacturers regarding appropriate safety measures when using the Phone Now

solution near the sensitive device/equipment (pacemakers and debrillators) in question. If the

manufacturer cannot issue a statement, we recommend keeping the magnet or a telephone
equipped with the magnet 30 cm (12”) away from magnetically sensitive devices (e.g.
pacemakers).

34 Advanced Options

Placing the Phone Now magnet

Place the magnet on your telephone receiver as follows:

1. Clean the surface thoroughly.
Use a recommended
cleaning agent.

CAUTION:

• If you experience frequent signal loss or noise during calls, move the Phone Now magnet to

another place on the telephone receiver.

• Only use magnets supplied by ReSound.

2. Remove the foil from
the magnet.

3. Place the magnet on
the phone.

35Advanced Options

How to use Phone Now

1. Lift the telephone to your ear.

2. When you hear a short melody, the phone program is active.

NOTE:

• You may need to move the telephone receiver slightly to nd the best position for reliable Phone

Now activation and a good hearing experience on the telephone.

• If your hearing aids have enabled the Asymmetrical Phone Handling functionality, the hearing
aid on the non-phone ear automatically attenuates.

Do not cover the phone loudspeaker opening with the magnet.

If the function does not work to your satisfaction, moving the magnet to another position may improve
ease of use and comfort.

If your hearing aids do not switch to the telephone program consistently, try repositioning the magnet or
adding additional magnets.

36 Advanced Options

Flight Mode (optional)

Your hearing aids can be controlled from your smartphone or Remote Control – this option can be

added by your hearing care professional. In some areas you will be required to turn o󰀨 wireless

communication.

CAUTION: Turn o󰀨 your hearing aids’ wireless functionality when boarding a plane or in areas

where this is mandatory.

NOTE: You must follow the processes below for both hearing aids, even if synchronisation is
enabled.

Turning o󰀨 wireless communication (activating Flight Mode) – Zinc-Air battery models

1. Open and close the battery door on each hearing aid three times in 10 seconds.

2. A 10-second double tone ( ) means the hearing aid is now in Flight Mode.

It is important to wait an additional 15 seconds after you activate Flight Mode before opening and
closing the battery compartment again for any reason. if you open and close the battery compartment
during this 15 second window, wireless communication will reactivate.

37Advanced Options

Activating wireless communication (turning o󰀨 Flight Mode) – Zinc-Air battery models

1. Open and close the battery door on each hearing aid once.

2. Wireless communication will be activated after 10 seconds.

Turning o󰀨 wireless communication (activating Flight Mode) – Rechargeable model

1. Turn o󰀨 your hearing aid.

2. Press the button for 9 seconds.

3. Your hearing aid will double-ash four times. If you are wearing your hearing aids at the time, you will

hear double tones ( ) for about 10 seconds, meaning the hearing aid is now in Flight Mode.

Activating wireless communication (turning o󰀨 Flight Mode) – Rechargeable model

1. Turn your hearing aid o󰀨 and then on.

2. Wireless communication will be activated after 10 seconds.

38 Advanced Options

Cleaning and caring for your hearing aids

Cleaning tools

These cleaning tools come with your hearing aids:

1. Soft cloth.

2. Brush with battery magnet.

Your hearing care professional

may give you a set of wax lters.

39Cleaning and caring for your hearing aids

General instructions for care and maintenance

NOTE: To ensure you get the highest quality experience and longest useful lifetime out of your
hearing aids, it is important to clean and care for them.

Keeping your hearing aids in perfect working order is easily done – just follow these steps:

1. When you remove your hearing aids, turn them o󰀨 by opening the battery doors completely. This

helps to dry them out.

2. After removing your hearing aids, wipe them with a soft cloth to keep them clean and dry.

3. If you use a drying agent, only use recommended products.

4. Apply cosmetics, perfume, after-shave, hairspray, lotions etc. BEFORE putting on your hearing aids.

These products can damage or discolour your hearing aids.

5. Never immerse your hearing aids in liquid.

6. Keep your hearing aids away from excessive heat and direct sunlight.

7. Do not swim, shower or steam bathe while wearing your hearing aids.

CAUTION:

• Never use alcohol or other cleaning solutions to clean your hearing aids. This can damage your
hearing aids and may cause a skin reaction.

• Ear wax or other residues on your hearing aids might cause infection. Clean your hearing aids
as instructed to avoid this.

40 Cleaning and caring for your hearing aids

Daily Care and Maintenance

It is important to keep your hearing aids clean and dry on a daily basis. Use the supplied cleaning tools.

1. Wipe your hearing aids with the
cloth.

NOTE: Never try to put the bristles of the small brush or the cleaning wire into the microphone
inlets. This can damage your hearing aids.

2. Swipe the small brush across the
microphones. If your receiver has
a microphone, remember to brush
that one as well.

41Cleaning and caring for your hearing aids

NOTE:

• Do not use water to clean your receiver wires or domes.

• Use a soft, dry cloth to wipe your earmoulds clean.

• Receiver wires may become sti󰀨, brittle or discoloured over time. Contact your hearing care

professional to replace your receiver.

If you think your receiver wire needs to be replaced, contact your hearing care professional.

Changing your hearing aid domes

We recommend that your hearing care professional shows you how to change domes. You should
change your domes every 3 months or more often according to the advice of your hearing care
professional. Incorrect dome replacement can result in a dome being left in your ear when you remove
your hearing aid. If you suspect that you have a dome stuck in your ear, contact your hearing care
professional.

42 Cleaning and caring for your hearing aids

Standard domes

The illustrations show an open dome, but the procedure is the same for all other domes. Follow these
instructions to replace your domes.

1. Remove the used dome by pulling

it o󰀨 the receiver and discard. This

may require a bit of force.

3. Check that the dome is securely mounted
by carefully lifting the lower part of the dome
and verifying that the collar completely
covers the ribbed end of the wire.

2. Push the new dome
over the ribbed end of
the receiver wire.

4. When placed correctly,
the dome will appear
slightly angled.

43Cleaning and caring for your hearing aids

Tulip domes

To change a tulip dome, follow these instructions:

1. Remove the used dome by pulling
o󰀨 the receiver and discard.
This may require a bit of force.

3. Check that the tulip dome is
securely mounted by verifying
that the collar completely covers
the ribbed end of the wire.

44 Cleaning and caring for your hearing aids

2. Push the largest petal back, then
press the tulip dome over the ribbed
end of the receiver wire.

4. Push the larger petal
forward.

This illustration show correctly
mounted tulip domes. Ensure
the large petal is outside the
small petal.

Changing the wax lter

The wax lter helps keep earwax away from the

components of the hearing aid. You must replace
it on a regular basis. Consult your hearing care
professional for advice on how often you need to
do this. It will depend on how much earwax your
ears produce.

If you wear a dome, remove it before following this

process for replacing the wax lter. You will need
your box of wax lter tools.

Box of 8 wax lter tools.
The wax lter tool has two functions:
a removal tip to collect the used lter,
and a replacement tip with a white lter.

45Cleaning and caring for your hearing aids

Removing the old wax lter

1. Remove the dome
from the receiver wire.

3. Insert the removal tip into the used wax lter and

then pull the tool straight out. It is important to pull it
straight and not on an angle.

2. Open the wax lter case and take one of
the tools out. Each tool has a small hook in

one end and a new wax lter in the other.

46 Cleaning and caring for your hearing aids

Inserting the new wax lter

1. Insert the other end of
the tool into the sound
outlet (the end with

the replacement lter).

2. Gently press the replacement
straight into the sound outlet
until the outer ring is touching
the sound outlet.

3. Pull the tool straight out – your

new wax lter will remain in

place. Re-attach your dome or
a replacement dome.

47Cleaning and caring for your hearing aids

Storing your hearing aids – Zinc-Air battery models

2. When they aren’t being
worn, keep your hearing
aids dry by leaving the
battery doors open.

1. The best storage for your
hearing aids is the case they
came in.

48 Cleaning and caring for your hearing aids

Wireless accessories

Our wireless eco-system features a comprehensive range of seamlessly integrated wireless
accessories. These let you stream high quality stereo sound and speech directly to your hearing aids.

Please nd the list of available wireless accessories and their features below:

• TV Streamer 2 streams audio from a TV and most other audio sources to your hearing aids at a
volume that suits you.

• Remote Control adjusts volume, mutes your hearing aids and changes programs.

• Remote Control 2 adjusts volume, mutes your hearing aids, changes programs and displays your
settings.

• Phone Clip+ streams phone conversations and stereo sound to both hearing aids and doubles as a
remote control.

• Micro Mic is a microphone that can be worn by others. It improves speech comprehension in noisy
situations.

• Multi Mic works like the Micro Mic but doubles as a table microphone. It connects with loop and FM
systems and has a mini-jack input for streaming audio from a computer or music player.

49Wireless accessories

NOTE:

• Ask your hearing care professional for more information on the range of wireless accessories.

• For use of wireless functionality only use ReSound wireless accessories. For further guidance
regarding e.g. pairing, please refer to the user guide of the relevant Resound wireless
accessory.

50 Wireless accessories

Tinnitus Management

Tinnitus Sound Generator module

Your hearing aids include the Tinnitus Sound Generator (TSG) module. The TSG is a software tool that

generates sounds to be used in tinnitus management programmes to relieve su󰀨ering from tinnitus. The
TSG can generate sounds adjusted to your personal preference and your specic therapeutic needs as

determined by your doctor, audiologist or hearing care professional. Depending on the selected hearing
aid function and the environment you are in, you may hear the therapeutic sound of a continuous or

uctuating noise.

Indications for use of the TSG module (US only)

The TSG module is a software tool that generates sounds to be used in a Tinnitus Management

Programme to temporarily relieve patients su󰀨ering from Tinnitus. The target population is primarily the

adult population over 18 years of age. This product may also be used with children 5 years or older.
However, children and physically or mentally disabled users will require training by a doctor, audiologist,
hearing care professional or the guardian for the insertion and removal of the hearing aid containing the
TSG module.

The TSG module is prescribed by healthcare professionals treating patients su󰀨ering from Tinnitus,
as well as conventional hearing disorders. The tting of the TSG module must be done by a hearing

professional participating in a Tinnitus Management Programme.

51Tinnitus Management

User Instructions for the TSG module

Description of the Device

The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in

tinnitus management programmes to relieve su󰀨ering from tinnitus.

Explanation of how the device functions

The TSG module is a frequency and amplitude shaped white-noise generator. Noise signal level and

frequency characteristics can be adjusted to the specic therapeutic needs as determined by your

doctor, audiologist or hearing care professional.

Your doctor, audiologist or hearing care professional can modulate the generated noise with the purpose
of making it more pleasant. The noise can then resemble, for example, crashing waves on a shore.

Modulation level and speed can also be congured to your likes and needs. An additional feature can
be enabled by your hearing care professional that allows you to select predened sounds that simulate

sounds from nature, such as breaking waves or running water.

If you have two wireless hearing aids that support ear to ear synchronization this functionality can be
enabled by your hearing care professional. This will cause the Tinnitus Sound Generator to synchronize
the sound in both hearing aids.

52 Tinnitus Management

If your tinnitus troubles you only in quiet environments, your doctor, audiologist or hearing care
professional can set the TSG Module so that it becomes audible exclusively only in such surroundings.
The overall sound level can be adjusted via an optional volume control. Your doctor, audiologist or
hearing care professional will review with you the need for having such a control. For hearing aids where
ear to ear synchronization is enabled your hearing care professional can also enable environmental
monitoring synchronization so that the TSG noise level is automatically adjusted simultaneously in both
hearing aids dependent on the background sound level. Additionally if the hearing aid has a volume
control then the background noise level monitored by the hearing aid and the volume control can be
used simultaneously to adjust the generated noise level in both hearing aids.

The scientic concepts that form the basis for the device

The TSG module provides sound enrichment with the aim of surrounding the tinnitus sound with
a neutral sound which is easily ignored. Sound enrichment is an important component of most
approaches to tinnitus management, such as Tinnitus Retraining Therapy (TRT).

To assist habituation to tinnitus, this needs to be audible. The ideal level of the TSG module, therefore,
should be set so that it starts to blend with the tinnitus, and so that you can hear both your tinnitus as
well as the sound used.

In a majority of instances, the TSG module can also be set to mask the tinnitus sound, so to provide
temporary relief by introducing a more pleasant and controllable sound source.

53Tinnitus Management

TSG Volume Control

The sound generator is set to a specic loudness level by the hearing care professional. When

switching the sound generator on, the volume will have this optimal setting. Therefore, it might not be
necessary to control the volume (loudness) manually.

However, the volume control provides the ability to adjust the volume, or amount of stimulus, to the
liking of the user.

The volume control is an optional feature in the TSG module used for adjusting the sound generator
output level.

Using TSG with smartphone apps

The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control
from a TSG control app on a smart phone or mobile device. This functionality is available in supported

hearing aids when a hearing care professional has enabled the TSG functionality during tting of the

hearing aid.

NOTE: To use smart phone apps the hearing aid must be connected with the smart phone or
mobile device.

54 Tinnitus Management

Technical Specications

Audio signal technology

Digital.

Available sounds

White noise signal which can be shaped with the following congurations:

High-pass lter Low-pass lter

500 Hz 2000 Hz

750 Hz 3000 Hz

1000 Hz 4000 Hz

1500 Hz 5000 Hz

2000 Hz 6000 Hz

- 8000 Hz

The white noise signal can be modulated in amplitude with an attenuation depth of up to 14dB.

55Tinnitus Management

Prescription use of this device

The TSG module should be used as prescribed by your doctor, audiologist or hearing care professional.
In order to avoid permanent hearing damages, the maximum daily usage depends on the level of the
generated sound.

Should you develop any side e󰀨ects from using the sound generator, such as dizziness, nausea,

headaches, perceived decrease in auditory function or increase in tinnitus perception, you should
discontinue use of sound generator and seek medical evaluation.

The target population is primarily the adult population over 18 years of age. This product may also be
used with children 5 years of age or older. However, children and physically or mentally disabled users
will require training by a doctor, audiologist, hearing care professional or the guardian for the insertion
and removal of the hearing aid containing the TSG module.

Important notice for prospective sound generator users

A tinnitus masker is an electronic device intended to generate noise of su󰀩cient intensity and bandwidth

to mask internal noises. It is also used as an aid in hearing external noises and speech.

Good health practice requires that a person with a tinnitus condition have a medical evaluation by
a licensed physician (preferably a physician who specializes in diseases of the ear) before using a
sound generator. Licensed physicians who specialize in diseases of the ear are often referred to as
otolaryngologists, otologists or otorhinolaryngologists.

56 Tinnitus Management

The purpose of medical evaluation is to assure that all medically treatable conditions that may a󰀨ect
tinnitus are identied and treated before the sound generator instrument is used.

The sound generator instrument is a tool to generate sounds to be used with appropriate counselling

and/ or in a tinnitus management programme to relieve patients su󰀨ering from tinnitus.

Warning Information

WARNINGS:

• Sound generators can be dangerous if improperly used.

• Sound generators should be used only as advised by your doctor, audiologist or hearing care
professional.

• Sound generators are not toys and should be kept out of reach of anyone who might cause
themselves injury (especially children and pets).

57Tinnitus Management

CAUTIONS:

• Should the user develop any side e󰀨ects from using the sound generator, such as dizziness,

nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception,
the user should discontinue use of the sound generator and seek medical evaluation.

• To prevent unintended usage by paediatric or physically or mentally disabled users, the volume

control must, if enabled, be congured to only provide a decrease of the sound generator output

level.

• Children and physically or mentally disabled users will require guardian supervision while
wearing the TSG hearing aid.

WARNING TO THE HEARING CARE PROFESSIONAL:

A hearing care professional should advise a prospective sound generator user to consult promptly
with a licensed physician (preferably an ear specialist) before getting a sound generator if the
hearing care professional determines through inquiry, actual observation, or review of any other
available information concerning the prospective user that the prospective user has any of the
following conditions:

1. Visible congenital or traumatic deformity of the ear.

2. History of active drainage from the ear within the previous 90 days.

3. History of sudden or rapidly progressive hearing loss within the previous 90 days.

4. Acute or chronic dizziness.

58 Tinnitus Management

5. Unilateral hearing loss of sudden or recent onset within the previous 90 days.

6. Audiometric air-bone gap equal to or greater than 15dB at 500 hertz (Hz), 1000 Hz, and 2000 Hz.

7. Visible evidence of signicant cerumen accumulation or a foreign body in the ear canal.

8. Pain or discomfort in the ear.

CAUTION: The maximum output of the sound generator falls into the range that can cause hearing
loss according to OSHA regulations. In accordance with NIOSH recommendations, the user should
not use the sound generator for more than eight (8) hours a day when this is set to a level of 85db
SPL or above. When the sound generator is set to levels of 90db SPL or above the user should
not use the sound generator for more than two (2) hours per day. In no case should the sound
generator be worn at uncomfortable levels.

59Tinnitus Management

General warnings and cautions

WARNINGS:

• Consult a hearing care professional:

- If you suspect that you have a dome, wax lter or other object in your ear canal, consult your

hearing care professional. These objects can be harmful and can cause an infection in your
ear.

- If you experience skin irritation.

- If excessive ear wax accumulates with the use of the hearing aid.

• Do not wear your hearing aids while being exposed to radiation. Some types of radiation, e.g.

from MRI or CT scanners, can a󰀨ect the settings in your hearing aids, causing malfunction and

potentially damage to your hearing.

• Other types of radiation, such as burglar alarms, room surveillance systems, mobile phones and

radio equipment will not damage your hearing aids. They may, however, briey a󰀨ect the sound

quality in your hearing aids and may create undesired sounds.

• Never use your hearing aids in places with explosive gases such as mines, oil elds or the like
unless these areas are certied for hearing aid use. Using your hearing aids in places that are
not certied can be dangerous.

60 General warnings and cautions

• Never leave children or people with cognitive, intellectual or mental health challenges
unsupervised while using their hearing aids. Hearing aids contain small pieces that can be
dangerous if swallowed. If any part of a hearing aid is swallowed, seek immediate medical
attention.

• Swallowing a hearing aid can result in choking and can be harmful to your health. If a hearing
aid is swallowed, seek immediate medical attention.

• Keep hearing aids away from pets, children and people with cognitive, intellectual or mental
health challenges.

• External devices connected to the electrical input must be safe according to the requirements of
IEC 60601-1-1, IEC 60065, EN/IEC 62368-1 or IEC 60950-1, as appropriate.

• Warning to hearing care professionals: Special care should be exercised in selecting and

tting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC

60711:1981 occluded ear simulator. The remaining hearing may risk further impairment.

CAUTIONS:

• Only use your hearing aids as indicated by your hearing care professional, otherwise you risk
damaging your hearing.

• Do not use a broken hearing aid. It may not work properly and may be harmful to your hearing.
It may also cause scratches or sores due to sharp edges.

61General warnings and cautions

• Only use original tubes and domes with your hearing aids.

• Only use accessories intended for use with your hearing aids. Consult your hearing aid
professional for more information.

• Do not try to modify the shape of your hearing aid or accessories. This can cause skin reactions
or sharp edges leading to scratches or sores.

• If you have two hearing aids, they may be tuned di󰀨erently. Do not swap them as this could

damage your hearing. Your hearing aids are colour-coded. Left = blue Right = red. If your
hearing aids are not colour coded, ask your hearing care professional to add colour-coding.

• If you experience side e󰀨ects, contact your hearing care professional. Possible side e󰀨ects from

wearing a hearing aid may be:

- Dizziness

- Tinnitus

- Perceived worsening of hearing loss

- Nausea

- Skin reaction

- Ear wax accumulation

• If you suspect that you have a dome, wax lter or other object in your ear canal, consult your

hearing care professional. These objects can be harmful and can cause an infection in your ear.

• If you have a sore or injury where your hearing aid touches your ear or head, continued use of
the hearing aid may cause it to worsen or prevent it from healing. Consult your hearing care
professional for assistance.

62 General warnings and cautions

• Your hearing aids are tuned to your hearing. Do not allow others to use your hearing aids as this
can damage their hearing.

• Turn o󰀨 your hearing aids’ wireless functionality in areas where this is mandatory.

• When wireless function is activated, the device uses low-powered digitally coded transmissions
in order to communicate with other wireless devices. Although unlikely, nearby electronic

devices may be a󰀨ected. In that case, move the hearing aid away from the a󰀨ected electronic

device.

• Do not attempt to dry your hearing aids in an oven, microwave oven or other heating equipment.
This will cause them to melt and may cause burns to your skin.

• Your hearing aids have been customised to amplify soft and loud sounds according to your
particular needs.

• If the amplication seems too loud or you suspect the hearing aid is malfunctioning (e.g. you

hear distorted or unusual sound), contact your hearing care professional. A malfunctioning
hearing aid can damage your hearing.

• In general, exposure to loud sounds can damage your hearing. This could be loud music or
loud environments. You can best protect your hearing by reducing exposure to loud sound and
environments or by using hearing protection.

63General warnings and cautions

Troubleshooting

Issue Potential cause Potential solution

Feedback or ‘whistling’ Is your earmould or dome

inserted correctly in your ear?

Is the volume very loud? Reduce the volume.

Is the receiver wire broken or is the
earmould clogged?

Are you holding an object (e.g. a
hat or a telephone mouthpiece)
close to the hearing aid?

Is your ear full of wax? Visit your physician.

No Sound Is the hearing aid turned on? Turn it on.

Is there a battery in the hearing
aid? (Zinc-Air battery models only)

Is the battery still good?
(Zinc-Air battery models only)

64 Troubleshooting

Re-insert it.

Visit your hearing care
professional.

Move your hand away to create
more space between the
hearing aid and the object.

Insert a new battery.

Replace with a new battery.

Issue Potential cause Potential solution

No Sound Is the hearing aid charged?

(Rechargeable model only)

Is the hearing aid charger
charged?
(Rechargeable model only)

Is the receiver wire broken or the
earmould clogged?

Is your ear full of wax? Visit your physician.

Sound is disorted, splut­tering or weak

Is the battery dead?
(Zinc-Air battery models only)

Is the battery dirty?
(Zinc-Air battery models only)

Is the receiver wire broken or the
earmould clogged?

Is there moisture in your
hearing aid?

Charge the hearing aid.
(See the user manual for your
charger.)

Charge the hearing aid charger.
(See the user manual for your
charger.)

Consult your hearing care profes­sional.

Replace with a new one.

Clean it or replace it with a new
one.

Consult your hearing care profes­sional.

Use a desiccant (drying kit).

65Troubleshooting

Issue Potential cause Potential solution

Battery drains very
quickly

Hearing aid is not
charging

66 Troubleshooting

Did you leave your hearing aids
turned on for long periods of time?

Is the battery old?
(Zinc-Air battery models only)

Is the hearing aid old
(Rechargeable model only)

Is the hearing aid sitting
correctly in the charger?

Is the hearing aid charger
charged?

Always turn o󰀨 your hearing aids

when you are not using them, e.g.
during the night.

Check the battery packaging.

Visit your hearing care
professional.

Reinsert the hearing aid in the
charger. (See the user manual for
your charger.)

Charge the hearing aid charger.
(See the user manual for your
charger.)

Warnings to hearing care professionals and hearing aid
users (US only)

Hearing Aid Expectations

A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment
resulting from organic conditions.

Consistent use of the aid is recommended. In most cases, infrequent use does not permit you to get full

benet from it.

The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented by
auditory training and instructions i

67Warnings to hearing care professionals and hearing aid users (US only)

Warning to Hearing Aid Dispensers

A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed
physician (preferably an ear specialist) before dispensing a hearing aid, if the hearing aid dispenser
determines through inquiry, actual observation, or review of any other available information concerning
the prospective user, that the prospective user has any of the following conditions:

1. Visible congenital or traumatic deformity of the ear.

2. History of active drainage from the ear within the previous 90 days.

3. History of sudden or rapidly progressive hearing loss within the previous 90 days.

4. Acute or chronic dizziness.

5. Unilateral hearing loss of sudden or recent onset within the previous 90 days.

6. Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and
2,000 Hz.

7. Visible evidence of signicant cerumen accumulation or a foreign body in the ear canal.

8. Pain or discomfort in the ear.

68 Warnings to hearing care professionals and hearing aid users (US only)

Important Notice for Prospective Hearing Aid Users

Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing
aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists. The purpose of the medical evaluation is to assure that all

medically treatable conditions that may a󰀨ect hearing are identied and treated before the hearing aid is

purchased.

Following the medical evaluation, the physician will give you a written statement that states that your
hearing loss has been medically evaluated and that you may be considered a candidate for a hearing
aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a
hearing aid evaluation.

The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to
hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser

to select and t a hearing aid to your individual needs.

If you have reservations about your ability to adapt to amplication, you should inquire about the
availability of a trial-rental or purchase-option program. Many hearing aid dispensers now o󰀨er

programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you
may decide if you want to purchase the hearing aid.

69Warnings to hearing care professionals and hearing aid users (US only)

Federal law restricts the sale of hearing aids to those individuals who have obtained a medical
evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver
statement declining the medical evaluation for religious or personal beliefs that preclude consultation
with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly
discouraged.

Children with hearing loss (US only)

In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed
to an audiologist for evaluation and rehabilitation because hearing loss may cause problems in

language development and the educational and social growth of a child. An audiologist is qualied by

training and experience to assist in the evaluation and rehabilitation of a child with hearing loss.

70 Warnings to hearing care professionals and hearing aid users (US only)

Regulatory information

Warranties and repairs

The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or
pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United
Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment­friendly best practices. Hearing aids therefore, at the manufacturer’s discretion, may be replaced by
new products or products manufactured from new or serviceable used parts, or repaired using new or
refurbished replacement parts. The warranty period of hearing aids is designated on your warranty card,
which is provided by your hearing care professional.

For hearing aids that require service, please contact your hearing care professional for assistance.

Hearing aids that malfunction must be repaired by a qualied technician. Do not attempt to open the

case of hearing aids, as this will invalidate the warranty.

Temperature test, transport and storage information

Our hearing aids are subjected to various tests in temperature and damp heating cycling between

-25 °C (-13 °F) and +70 °C (+158 °F) according to internal and industry standards.

71Regulatory information

During normal operation the temperature should not exceed the limit values of 0 °C (+32 °F) to +45° C
(+113 °F), and relative humidity of 90% RH, non-condensing. Air pressure between 500 hPa and
1100 hPa is appropriate.

During transport or storage, the temperature should not exceed the limit values of -20 °C (-4 °F) to
+60° C (+140 °F) and relative humidity of 90% RH, non-condensing (for limited time). The air pressure
between 500 hPa and 1100 hPa is appropriate.

Statement

This device complies with part 15 of the FCC rules and ISED rules. Operation is subject to the following
two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired
operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC rules and ISED rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.

72 Regulatory information

However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment o󰀨 and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit di󰀨erent from the one in which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modications can void the user´s authority to operate the equipment.

The products comply with the following regulatory requirements:

• In EU: the device conforms to the Essential Requirements according to Annex I of Council Directive
93/42/EEC for medical devices (MDD).

• Hereby, GN ReSound A/S declares that the radio equipment types CAR46A, CAR12A and CAR13A
are in compliance with Directive 2014/53/EU.

• The full text of the EU declaration of conformity is available at the following internet address:
declarations.resound.com

• In US: FCC CFR 47 Part 15, subpart C.

73Regulatory information

• In Canada: these hearing aids are certied under the rules of ISED.

• Other identied applicable international regulatory requirements in countries outside the EU and US.

Please refer to local country requirements for these areas.

• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device

is granted pursuant to the Japanese Radio Law (電波法) and the Japanese telecommunications
Business Law (電気通信事業法) This device should not be modied (otherwise the granted
designation number will become invalid.

Type designations

Hearing aid type designations for models included in this user guide are:

CAR46A, FCC ID:X26CAR46A, IC: 6941C-CAR46A,
CAR12A, FCC ID: X26CAR12A, IC: 6941C-CAR12A and
CAR13A, FCC ID: X26CAR13A, IC: 6941C-CAR13A

This device includes an RF transmitter which operates in the frequency band of 2.4 GHz – 2.48 GHz.

74 Regulatory information

Symbols

WARNING: Points out a situation that could lead to serious injuries.

CAUTION: Indicates a situation that could lead to minor and moderate injuries.

Advice and tips on how to handle your hearing aid better.

Equipment includes an RF transmitter.

Follow instructions for use.

Do not dispose of your hearing aids and batteries with ordinary household waste. Your hearing

aids and batteries should be disposed of at sites intended for electronic waste or returned to

your hearing care professional for safe disposal.
Please ask your local hearing care professional concerning disposal of your hearing aid.
NOTE: There may be specic regulations in your country.

Complies with ACMA requirements

Complies with

IMDA Standards

DA105282

75Regulatory information

Technical specications

130

120

110

100

70

RIE LP/MP Receiver

Models: RT962-DRW-MP, RT962-DRW-LP, RT961-DRW-MP, RT961-DRW-LP, RT961-DRWC-MP, RT961-DRWC-LP, RT762-DRW-MP,
RT762-DRW-LP, RT761-DRW-MP, RT761-DRW-LP, RT761-DRWC-MP, RT761-DRWC-LP, RT562-DRW-MP, RT562-DRW-LP, RT561­DRW-MP, RT561-DRW-LP, RT561-DRWC-MP, RT561-DRWC-LP, RT462-DRW-MP, RT462-DRW-LP, RT461-DRW-MP, RT461-DRW-LP,
RT461-DRWC-MP, RT461-DRWC-LP

Reference test gain (60 dB SPL input) HFA 32 37 dB

Full-on gain (50 dB SPL input)

Maximum output (90 dB SPL input)

Total harmonic distortion

Telecoil sensitivity (1 mA/m input)*
HFA - SPLIV @ 31.6 mA/m (ANSI)
Full-on telecoil sensitivity @ 1mA/m

Equivalent input noise, w/o Noise reduction
1/3 Octave Equivalent input noise,
w/o Noise reduction

500 Hz
800 Hz

1600 Hz

1600 Hz 7 7 dB SPL

Frequency range IEC 60118-0: 2015 100-9410 100-9160 Hz

Battery Lifetime (Battery type Rechargeable)** 30 30

Current Drain (Quiescent/Operating) (Model 61-DRW, 62-DRW) 0.81/1.04 0.81/1.04 mA

* Telecoil is only for the RT962, RT762, RT562, RT462 models.
** Expected operating time of the rechargeable battery depends on active features,

the use of wireless accessories, hearing loss, battery age and sound environment.

76 Technical specifications

LP MP

Max.

HFA5346

Max.

113

HFA

108

0.5

0.2

0.4

Max.

83

HFA

92

HFA

76

20 20 dB SPL

58

dB

52

116

dB SPL

114

0.6

0.6

%

0.7

90
9783dB SPL

LP

Maximum Output (OSPL 90)

90

Output (dB SPL)

80

70

Full-On and Reference Test Gain

Full-on gain

60

50dB SPL input

50

40

Gain (dB)

30

20

10

MP

Frequency (Hz)

Reference test gain

60dB SPL input

Frequency (Hz)

RIE HP/UP Receiver

140

130

120

110

100

Models: RT962-DRW-UP, RT962-DRW-HP, RT961-DRW-UP, RT961-DRW-HP, RT961-DRWC-UP, RT961-DRWC-HP, RT762-DRW-UP,
RT762-DRW-HP, RT761-DRW-UP, RT761-DRW-HP, RT761-DRWC-UP, RT761-DRWC-HP, RT562-DRW-UP, RT562-DRW-HP, RT561­DRW-UP, RT561-DRW-HP, RT561-DRWC-UP, RT561-DRWC-HP, RT462-DRW-UP, RT462-DRW-HP, RT461-DRW-UP, RT461-DRW-HP,
RT461-DRWC-UP, RT461-DRWC-HP

Reference test gain (60 dB SPL input) HFA 40 47 dB

Full-on gain (50 dB SPL input)

Maximum output (90 dB SPL input)

Total harmonic distortion

Telecoil sensitivity (1 mA/m input)*
HFA - SPLIV @ 31.6 mA/m (ANSI)
Full-on telecoil sensitivity @ 1mA/m

Equivalent input noise, w/o Noise reduction
1/3 Octave Equivalent input noise,
w/o Noise reduction

Frequency range IEC 60118-0: 2015 100-7140 100-5010 Hz

Battery Lifetime (Battery type Rechargeable)** 30 30

Current Drain (Quiescent/Operating) (Model 61-DRW, 62-DRW) 0.81/1.04 0.81/1.04 mA

* Telecoil is only for the RT962, RT762, RT562, RT462 models.
** Expected operating time of the rechargeable battery depends on active features,

the use of wireless accessories, hearing loss, battery age and sound environment.

HP UP

Max.

HFA6559

Max.

HFA

500 Hz
800 Hz

1600 Hz

Max.

HFA
HFA

122
117

0.3

0.7

0.7

95

100

88

75

dB

65

130

dB SPL

124

1.0

1.3

%

0.1

106
10895dB SPL

20 22 dB SPL

1600 Hz 7 9 dB SPL

HP

Maximum Output (OSPL 90)

Output (dB SPL)

90

80

Full-On and Reference Test Gain

80

Full-on gain

70

50dB SPL input

60

50

Gain (dB)

40

30

20

UP

Frequency (Hz)

Reference test gain

60dB SPL input

Frequency (Hz)

77Technical specifications

RIE MM Receiver

Models: RT962-DRW-MM, RT961-DRW-MM, RT961-DRWC-MM, RT762-DRW-MM, RT761-DRW-MM, RT761-DRWC-MM

MM

Reference test gain (60 dB SPL input) HFA 33 dB

Full-on gain (50 dB SPL input)

Maximum output (90 dB SPL input)

Total harmonic distortion

Telecoil sensitivity (1 mA/m input)*
HFA - SPLIV @ 31.6 mA/m (ANSI)
Full-on telecoil sensitivity @ 1mA/m

Equivalent input noise, w/o Noise reduction
1/3 Octave Equivalent input noise,
w/o Noise reduction

Max.

HFA5347

Max.

115

HFA

110

500 Hz
800 Hz

1600 Hz

Max.

HFA
HFA

0.1

0.9

0.4

82
9375dB SPL

20

1600 Hz 7 dB SPL

Frequency range IEC 60118-0: 2015 100-9100 Hz

Battery Lifetime (Battery type Rechargeable)** 28

Current Drain (Quiescent/Operating) (Model 61-DRW, 62-DRW) 0.82/1.04 mA

* Telecoil is only for the RT962 and RT762 models.
** Expected operating time of the rechargeable battery depends on active features,

the use of wireless accessories, hearing loss, battery age and sound environment.

78 Technical specifications

dB

dB SPL

%

dB SPL

Maximum Output (OSPL 90)

140

130

120

110

100

Output (dB SPL)

90

80

70

60

50

40

Gain (dB)

30

20

10

Frequency (Hz)

Full-On and Reference Test Gain

Full-on gain

50dB SPL input

Reference test gain

60dB SPL input

Frequency (Hz)

Hearing aid variants

Receiver-in-the-ear (RIE) hearing aids of type CAR46A with FCC ID X26CAR46A,
IC number 6941C-CAR46A and rechargeable Li-lon battery are available in following variants:

RT961-DRWC, RT761-DRWC, RT561-DRWC, RT461-DRWC:
Nominal RF output power transmitted is -11.5 dBm.

Receiver-in-the-ear (RIE) hearing aids of type CAR12A with FCC ID X26CAR12A,
IC number 6941C-CAR12A and size 312 Zinc-air battery are available in following variants:

RT961-DRW, RT761-DRW, RT561-DRW, RT461-DRW:
Nominal RF output power transmitted is -10.34 dBm.

Receiver-in-the-ear (RIE) hearing aids of type CAR13A with FCC ID X26CAR13A,
IC number 6941C-CAR13A and size 13 Zinc-air battery are available in following variants:

RT962-DRW, RT762-DRW, RT562-DRW, RT462-DRW:
Nominal RF output power transmitted is -7.1 dBm.

79Hearing aid variants

Additional information

Acknowledgments

Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following
terms and conditions:

Copyright ® 2014, Kenneth MacKay. All rights reserved.

Redistribution and use in source and binary forms, with or without modication, are permitted provided

that the following conditions are met:

• Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.

• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and
the following disclaimer in the documentation and/or other materials provided with the distribution.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS
IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

80 Additional information

DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Use of the Made for Apple badge means that an accessory has been designed to connect

specically to iPhone, iPad and iPod touch models, and has been certied by the developer to

meet Apple performance standards. Apple is not responsible for the operation of this device or its
compliance with safety and regulatory standards.

© 2020 GN Hearing A/S. All rights reserved. ReSound is a trademark of GN Hearing A/S. Apple, the
Apple logo, iPhone, iPad, iPod touch are trademarks of Apple Inc., registered in the U.S. and other
countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Android,
Google Play and the Google Play logo are trademarks of Google LLC. The Bluetooth word mark and
logos are registered trademarks owned by Bluetooth SIG, Inc.

81Additional information

Manufacturer according to
EU Medical Device Directive
93/42/EEC

Worldwide Headquarters

GN ReSound A/S
Lautrupbjerg 7
DK-2750 Ballerup
Denmark
Tel.: [phone]
resound.com
CVRno. 55082715

Singapore

GN Hearing Pte. Ltd.
456 Alexandra Road
#22-01
Singapore 119962
Tel: [phone]
resound.com

United Kingdom

GN Hearing UKLtd.
Kirtlington Business Centre
Portway, Kirtlington
Oxon OX5 3JA
Tel.: [phone]
resound.com

Australia

GN Hearing Australia PtyLtd
Gate C, 19-25 Khartoum Rd
Macquarie TechnologyPark
Macquarie ParkNSW 2113
Tel.: (free) 1800 658 955
resound.com

New Zealand

GN Hearing New Zealand Limited
Ground Floor, North Entrance
4 Fred Thomas Drive
Takapuna, Auckland, 0622
Tel.: (free) 0800 900 126
resound.com

Any issues relating to the EU Medical Device Directive 93/42/EEC or EU Radio Equipment Directive 2014/53/EU should be
directed to GN ReSound A/S.

401305000GB-20.01 - Rev. A