User guide
Custom hearing aids
future-resound.com
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Left Hearing Aid Right Hearing Aid
Serial number Serial number
Model number Model number
Battery size & form
factor
IIC CIC ITC size 10A ITC ITE size 13 ITC ITE size 312
MIH size 13 MIH size 312 MIH-S size 10A
Program Beep Description
1
2
3
4
Hearing aid type designations for models included in this user guide are:
DA312r, FCC ID: X26DA312r, IC: 6941C-DA312r; DA13r, FCC ID: X26DA13r, IC: 6941C-DA13r; DA312i,
FCC ID: X26DA312i, IC: 6941C-DA312i; and DA13i, FCC ID: X26DA13i, IC: 6941C-DA13i. Please see page
8 - 9 for a list of models referring to these types.
This device operates in the frequency range of 2.4 GHz - 2.48 GHz. This device includes an RF transmitter
that operates in the range of 2.4 GHz - 2.48 GHz.
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1 Introduction
Congratulations on the purchase of your new hearing aids. ReSound’s innovative sound technology and
design, combined with the customized programming selected by your hearing care professional, will
make hearing a more enjoyable experience.
Please read this manual carefully in order to wholly benefit from the use of your hearing aids. With
proper care, maintenance, and usage, your hearing aids will serve you in better communication for many
years.
Ask your hearing care professional if you have any questions.
2 Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer
sound to the eardrum of a hearing-impaired person.
3 Becoming accustomed to amplification
While purchasing hearing aids is a major step, it is only one step in a process toward more comfortable
hearing. Successfully adapting to the amplification your hearing aid provides takes time and consistent
use.
You will enjoy more benefits from your ReSound hearing aids by taking the following actions:
• Wear the hearing aids regularly in order to get comfortable with using them
• It takes time to get used to hearing aids. It may help to begin by wearing your hearing aid for short
periods – even as little as 15 minutes – and then gradually increasing your wearing time. In a way, it
is no dierent from adjusting to contact lenses. Speak to your hearing care professional, who can
design a schedule tailored just for you.
• As you get more comfortable with them, increase the wearing time and wear your hearing aids in
multiple types of listening environments.
It may take as long as several months for your brain to get used to all the “new” sounds around you. Following these suggestions will give your brain time to learn how to interpret amplification and increase
the benefits you get from using ReSound hearing aids.
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4 Statement
This device complies with part 15 of the FCC rules and ISED rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
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NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules and ISED rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment o and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from the one in which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• Changes or modifications can void the user´s authority to operate the equipment.
The products comply with the following regulatory requirements:
• In US: FCC CFR 47 Part 15, subpart C.
• Other identified applicable international regulatory requirements in countries outside the US.
Please refer to local country requirements for these areas.
• In Canada: these hearing aids are certified under the rules of ISED.
• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device is
granted pursuant to the Japanese Radio Law (電波法) and the Japanese telecommunications Business Law (電気通信事業法) This device should not be modified (otherwise the granted designation
number will become invalid).
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Mic in Helix (MIH-S) hearing aid models with size 10A battery are available in the following variants:
FT8MIH-S-UP, FT8MIH-S-HP, FT8MIH-S-MP, FT8MIH-S-LP, VA8MIH-S-UP, VA8MIH-S-HP, VA8MIH-S-MP,
VA8MIH-S-LP
Mic in Helix (MIH) hearing aids (including type DA312r with FCC ID X26DA312r, IC number 6941C-
DA312r models designated by a “W”) with size 312 battery and Custom Mic in Helix hearing aids (includ-
ing type DA13r with FCC ID X26DA13r, IC number 6941C-DA13r models designated by a “W”) with size
13 battery are available in the following variants:
FT8MIH-W-UP, FT8MIH-W-HP, FT8MIH-W-MP, FT8MIH-W-LP, FT8MIH-UP, FT8MIH-HP, FT8MIH-MP,
FT8MIH-LP, VA8MIH-W-UP, VA8MIH-W-HP, VA8MIH-W-MP, VA8MIH-W-LP, VA8MIH-UP, VA8MIH-HP,
VA8MIH-MP, VA8MIH-LP
Invisible-in-the-canal (IIC) and Completely-in-the-canal (CIC) hearing aids with size 10A battery are
available in the following variants:
FT8IIC-LP, FT8CIC-UP, FT8CIC-HP, FT8CIC-MP, FT8CIC-LP, FT6CIC-UP, FT6CIC-HP, FT6CIC-MP, FT6CICLP, VA8IIC-LP, VA8CIC-UP, VA8CIC-HP, VA8CIC-MP, VA8CIC-LP
In-the-canal (ITC) hearing aids with size 10A battery are available in the following variants:
FT8ITC-UP, FT8ITC-HP, FT8ITC-MP, FT8ITC-LP, FT6ITC-UP, FT6ITC-HP, FT6ITC-MP, FT6ITC-LP, VA8ITCUP, VA8ITC-HP, VA8ITC-MP, VA8ITC-LP
In-the-canal (ITC) hearing aids (including type DA312i with FCC ID X26DA312i, IC number 6941CDA312i models designated by a “W”) with size 312 battery and In-the-canal (ITC) hearing aids (including
type DA13i with FCC ID X26DA13i, IC number 6941C-DA13i models designated by a “W”) with size 13
battery are available in the following variants:
FT8ITC-DW-UP, FT8ITC-DW-HP, FT8ITC-DW-MP, FT8ITC-DW-LP, FT8ITC-D-UP, FT8ITC-D-HP, FT8ITCD-MP, FT8ITC-D-LP, FT8ITC-W-UP, FT8ITC-W-HP, FT8ITC-W-MP, FT8ITC-W-LP, FT8ITC-UP, FT8ITC-HP,
FT8ITC-MP, FT8ITC-LP, FT6ITC-D-UP, FT6ITC-D-HP, FT6ITC-D-MP, FT6ITC-D-LP, FT6ITC-UP, FT6ITC-HP,
FT6ITC-MP, FT6ITC-LP, VA8ITC-DW-UP, VA8ITC-DW-HP, VA8ITC-DW-MP, VA8ITC-DW-LP, VA8ITC-D-UP,
VA8ITC-D-HP, VA8ITC-D-MP, VA8ITC-D-LP, VA8ITC-W-UP, VA8ITC-W-HP, VA8ITC-W-MP, VA8ITC-W-LP,
VA8ITC-UP, VA8ITC-HP, VA8ITC-MP, VA8ITC-LP
In-the-ear (ITE) hearing aids (including type DA13i with FCC ID X26DA13i, IC number 6941C-DA13i
models designated by a “W”) with size 13 battery and In-the-ear (ITE) hearing aids (including type
DA312i with FCC ID X26DA312i, IC number 6941C-DA312i models designated by a “W”) with size 312
battery are available in the following variants:
FT8ITE-DW-UP, FT8ITE-DW-HP, FT8ITE-DW-MP, FT8ITE-D-UP, FT8ITE-D-HP, FT8ITE-D-MP, FT8ITEW-UP, FT8ITE-W-HP, FT8ITE-W-MP, FT8ITE-UP, FT8ITE-HP, FT8ITE-MP, FT6ITE-D-UP, FT6ITE-D-HP,
FT6ITE-D-MP, FT6ITE-UP, FT6ITE-HP, FT6ITE-MP, VA8ITE-DW-UP, VA8ITE-DW-HP, VA8ITE-DW-MP,
VA8ITE-D-UP, VA8ITE-D-HP, VA8ITE-D-MP, VA8ITE-W-UP, VA8ITE-W-HP, VA8ITE-W-MP, VA8ITE-UP,
VA8ITE-HP, VA8ITE-MP
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5 Contents
1 Introduction .......................................................... 4
2 Intended use ......................................................... 4
3 Becoming accustomed to amplification ......... 5
4 Statement .............................................................6
5 Contents .............................................................10
6 Descriptions ........................................................12
6.1 Your hearing aid - Microphone in Helix
(MIH-S and MIH) ...................................................12
6.2 Your hearing aid - Invisible in the Canal &
Completely In the Canal (IIC and CIC) ............. 13
6.3 Your hearing aid - In the Canal (ITC) ................14
6.4 Your hearing aid - In the Ear (ITE) ..................... 15
7 Getting started .................................................. 16
7.1 On/O function ....................................................16
7.1.1 Smart Start ............................................................16
7.2 Inserting/Replacing the battery ....................... 16
7.3 Low battery indicator ..........................................18
7.3.1 Low battery indicator when paired with
wireless accessories only (optional) .................18
7.4 Inser t/remove hearing aids ................................19
7.4.1 Insert Mic-In-Helix ................................................19
7.4.2 Insert Invisible-In-Canal, Completely-
In-Canal, In-The-Canal, and In-The-Ear ...........20
7.4.3 Remove Invisible-In-Canal,
Completely-In-Canal, and Mic-In-Helix............21
7.4.4 Remove In-The-Canal and In-The-Ear .............21
7.5 Operation of the hearing aid ............................. 22
7.5.1 Volume control (optional) ..................................22
7.5.2 Push button (optional) ........................................23
8 Telephone use ....................................................24
8.1 Using ReSound Smart Hearing Aids with
iPhone®, iPad®, and iPod touch® (optional) ....24
8.2 Using ReSound hearing aids with
Smart phone apps (optional) ............................24
8.3 Cellular phones ..................................................... 25
8.4 Phone Now (not for Invisible-In-Canal) ...........26
8.4.1 Placement of Phone Now magnets .................26
8.4.2 Phone Now usage ................................................26
8.5 Telecoil (optional) .................................................27
8.5.1 Tele loop systems ................................................28
8.5.2 HAC Telephone .....................................................28
8.6 Flight mode (optional) ........................................ 29
9 Wireless accessories .......................................... 30
10 Care and maintenance ......................................31
10.1 Daily maintenance ................................................32
10.2 Replacing wax filters ............................................32
10.2.1 Change HF3 wax filters .....................................31
10.2.2 Change Cerustop (white) wax filters ..............33
11 General warnings ...............................................34
12 Using ReSound hearing aids with
ReSound apps for smart phones ....................36
12.1 Intended use of ReSound apps for smart
phones: ................................................................... 36
12.2 General precautions ............................................36
13 Phone Now warnings ........................................37
13.1 Phone Now precautions .....................................37
14 Battery warnings................................................38
15 Hearing aid expectations .................................38
16 Warning to hearing care professionals
(US Only) .............................................................39
17 Important notice for prospective hearing
aid users (US Only) ............................................40
18 Children with hearing loss (US Only) .............41
19 Technical Specs Section ...................................42
20 Troubleshooting guide......................................44
21 Warranties and repairs .....................................48
22 Temperature test, transport and storage
information .........................................................49
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6 Descriptions
6.1 Your hearing aid - Microphone in
Helix (MIH-S and MIH)
1. Push button (optional)
2. Battery compartment and On/O switch
3. Removal cord (optional)
4. Sound outlet
5. Wax filter
6. Vent
7. Microphone sound inlet
8. Microphone in Helix tubing
9. Volume control (optional)
10. Model
11. Manufacturer
12. Serial number
6.2 Your hearing aid - Invisible in the
Canal & Completely In the Canal
(IIC and CIC)
1. Push button (optional)
2. Battery door and On/O switch
3. Removal cord (optional)
4. Sound outlet
5. Wax filter
6. Vent
7. Microphone sound inlet(s)
8. Volume control (optional)
9. Model
10. Manufacturer
11. Serial number
XXXX
XXXXXXX
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6.3 Your hearing aid - In the Canal
(ITC)
1. Push button (optional)
2. Battery door and On/O switch
3. Removal cord (optional)
4. Vent
5. Microphone sound inlet(s)
6. Volume control (optional)
7. Model
8. Manufacturer
9. Serial number
6.4 Your hearing aid - In the Ear
(ITE)
1. Battery door and On/O switch
2. Wax filter
3. Vent
4. Microphone sound inlet(s)
5. Volume control (optional)
6. Model
7. Manufacturer
8. Serial number
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7 Getting started
Once you have placed the hearing aids in your ears, you can turn them on.
The hearing aid always starts in program 1 (one) and with the pre-set volume.
7.1 On/O function
1. Close the battery door to turn on the hearing aid in program
1 (one).
2. Open the battery door to turn o the hearing aid. Use your
fingernail to pull it open.
7.1.1 Smart Start
Smart Start delays the time before the hearing aid turns on after you close the battery door. With Smart
Start, you will hear a beep ( etc.) for each second of the delay period (5 or 10 seconds delay).
If you do not want to turn on the hearing aids prior to placing them on your ear, ask your hearing care
professional to de-activate Smart Start.
7.2 Inserting/Replacing the battery
1. Open the battery door completely by using your fingernail. Remove the used
battery if present.
2. Prepare the new battery (please refer to page 2 for information on appropriate battery type/size for your hearing aid). Remove the protective foil to
activate the battery.
On O
3. Wait for 2 minutes before inserting the battery
into the hearing aid.
4. Insert the new battery with the positive side in
the correct position. Always insert the battery in
the door: never directly into the hearing aid.
5. Gently close the battery door.
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1. Always use new Zinc-Air batteries that have a minimum remaining shelf life of 1 year.
2. Whenever the hearing aids are not in use, remember to turn them o to avoid unnecessary
battery consumption.
3. At night, switch o the hearing aid and open the battery door completely to allow moisture to
evaporate and prolong the hearing aid’s lifespan.
4. If the hearing aid is experiencing frequent loss of connection to wireless accessories, contact
your hearing care professional for a list of low impedance batteries.
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WARNING: Batteries contain dangerous substances and should be disposed of carefully in the
interest of your safety and for the environment. Also, keep batteries away from pets, children and
mentally disabled persons.
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7.3 Low battery indicator
The hearing aid will reduce amplification and play a melody if battery power gets too low. This signal will
recur every 15 minutes until the hearing aid automatically switches o.
If you do not want the low battery warning, ask your hearing care professional to deactivate it.
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NOTE: Keep spare batteries on hand.
7.3.1 Low battery indicator when paired with wireless accessories only (optional)
The batteries drain faster when you use wireless functionalities like direct streaming from your iPhone or
streaming sound from your TV with our TV Streamer. When the batteries deplete, the support of some
wireless accessories shuts down. Full functionality returns when you insert a new battery.
The table below shows how the functionality decreases with the depletion of the batteries.
Battery level Signal Hearing aid Remote Control Streaming
Fully charged
P P P
Low
P P O
Depleted
(change battery)
P O O
7.4 Insert/remove hearing aids
7.4.1 Insert Mic-In-Helix
1. Hold the hearing aid between your thumb and index
finger.
2. Place the sound outlet portion into your ear canal.
3. Gently twist and push the hearing aid into the ear. Opening
and closing your mouth can ease insertion.
4. Gently push the microphone into the creased area of the
ear, and make sure the tubing is in place.
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7.4.2 Insert Invisible-In-Canal, Completely-In-Canal, In-The-Canal, and In-The-Ear
1. Hold the hearing aid between your thumb and index finger, either above and
below or on the sides. For IIC, there is a dot on the top side of the shell to
show orientation for insertion.
2. Place the sound outlet portion into your ear canal. Turn the top part of the
hearing aid gently backwards and forwards so that it tucks behind the fold of
skin above your ear canal.
3. Insert the hearing aid into your ear canal. Opening and closing your mouth
may ease insertion.
By experimenting, you may discover an easier method. With proper insertion, hearing aids should fit snugly but comfortably.
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NOTE: It may be helpful to pull your ear up and outward with your opposite
hand during insertion.
IIC
7.4.3 Remove Invisible-In-Canal, Completely-In-Canal, and Mic-In-Helix
1. Hold the removal cord with your thumb and index finger and pull
outward.
2. Hold the edges of the hearing aid with your thumb and forefinger
and pull outward while slightly rotating your hand forward.
3. If Mic in Helix hearing aids do not have a removal cord, gently pull
outward with the microphone tubing.
7.4.4 Remove In-The-Canal and In-The-Ear
1. Hold the edges of the hearing aid with your thumb and forefinger.
2. Pull outward while slightly rotating your hand forward.
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7.5 Operation of the hearing aid
7.5.1 Volume control (optional)
Your hearing aid has automatic volume control, which is individually set during the fitting session.
However, the volume control (if present) allows you to adjust the volume of your hearing aids to your
liking.
1. To increase the volume, turn the
volume control up.
2. To decrease the volume, turn the
volume control down.
When you change the volume, the hearing
aid responds with a beep. When you reach
the upper or lower limits, the hearing aid
responds with a low-pitched beep.
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NOTE: If you have two hearing aids with the Synchronised Volume Control function enabled,
volume control adjustments to one hearing aid automatically repeats in the second hearing aid.
When you change the volume on one of the hearing aids, it responds with one or more beeps. A
beep in the second aid follows.
NOTE: If your hearing aids support wireless Remote Control, you may use the Remote Control 2 or
the smart phone app to adjust e.g. the volume.
7.5.2 Push button (optional)
Your hearing aid has a program button allowing you to use up to four dierent listening programs. The
list on page 2 tells which programs have been enabled.
1. Tap the program button to switch between programs.
2. You will then hear one or more beeps. The number of beeps
indicates which program you have selected (one beep =
program one, two beeps = program two, etc.).
3. When you turn the hearing aids o and then back on, they
always return to the default setting (program one and preset volume).
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NOTE: If you have two hearing aids with the Synchronized Push Button enabled, program changes
to one hearing aid automatically repeats in the second hearing aid. When you change a program
in one hearing aid, it responds with one or more beeps. The same number of confirmation beeps
in the second aid follows. This Synchronized Push Button can also be configured to allow one side
to control volume increase and the other side to control volume decrease. The volume changes to
one hearing aid are repeated on the other side to keep the levels the same.
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8 Telephone use
Your hearing aid allows you to use the telephone as you ordinarily do. Finding the optimal position for
holding a telephone may require practice. One or more of the following suggestions may be helpful:
1. Hold the telephone up to your ear.
2. Hold the telephone towards the top of the ear (closer to where the
microphones are).
3. If whistling occurs, it may take a few seconds of holding the telephone
in the same position before the hearing aid eliminates the feedback.
4. Whistling may stop by holding the telephone slightly away from the
ear.
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NOTE: Depending on your individual needs, your hearing care professional may activate a program specifically for telephone use.
8.1 Using ReSound Smart Hearing Aids with iPhone®, iPad®, and iPod touch® (optional)
ReSound Forte and ReSound Vida are Made for Apple, and allow for direct communication and control
with an
iPhone®, iPad®, or iPod touch®.
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NOTE: For assistance with pairing and using these products with your ReSound hearing aids,
please contact your hearing care professional.
8.2 Using ReSound hearing aids with smart phone apps (optional)
Use with smart phone apps:
• Notifications of app updates should not be disabled, and it is recommended that you install updates to ensure that the app will function correctly and will be kept up to date.
• The app must only be used with ReSound devices for which it is intended, and ReSound takes no
responsibility if the app is used with other devices.
• If you would like a printed version of the user guide for a smart phone app, please consult customer support or go to our website at future-resound.com.
8.3 Cellular phones
Your hearing aid complies with the most stringent Standards of International Electromagnetic Compatibility. However, not all cell phones are hearing aid compatible (HAC).
Any degree of disturbance can be due to the nature of your particular cellular phone or of your wireless
telephone service provider.
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NOTE: If you find it dicult to obtain good results while using your cellular phone, your hearing
care professional will be able to give you advice on available wireless accessories to enhance listening capabilities.
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8.4 Phone Now (not for Invisible-In-Canal)
The Phone Now function automatically switches your present listening program to your telephone
program when a telephone receiver, equipped with a magnet, is close to your ear. When you remove the
telephone receiver from your ear, the hearing aid automatically returns to the previous listening program.
8.4.1 Placement of Phone Now magnets
Place Phone Now magnet on your telephone receiver to allow operation of the Phone Now function. In
order to place Phone Now magnet properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when
making a telephone call.
3. Place the magnets just below the telephone receiver. Make
sure not to cover the microphone openings. If necessary,
move the magnet to another position to improve ease of use
and comfort while speaking.
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NOTE: If you are not satisfied with the strength of Phone Now,
you can reposition the Phone Now magnet or add additional Phone Now magnets.
NOTE: Prior to placing the magnet on the telephone or cell phone, use a recommended cleaning
agent to clean the telephone.
8.4.2 Phone Now usage
1. Use your telephone in a normal manner.
2. A short melody indicates that the Phone Now feature has automatically switched on the tel-
ephone program.
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NOTE: Initially, you may need to move the telephone receiver slightly to find the best position for
reliable Phone Now activation and good hearing on the telephone.
If you have two hearing aids with enabled Comfort Phone functionality the hearing aid on the non phone
ear automatically reduces the volume.
8.5 Telecoil (optional)
Your hearing aid may be equipped with a telecoil. The Telecoil program may help to improve speech
understanding with Hearing Aid Compatible telephones and in theatres, cinemas, houses of worship etc.
that has teleloop installed.
The telecoil cannot work without a teleloop (a.k.a. induction-loop) or a Hearing Aid Compatible (HAC)
telephone. When you switch on the Telecoil program, your hearing aids pick up signals from the teleloop
or HAC telephone.
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NOTE: If you are having trouble hearing with the teleloop, ask your hearing care professional to
adjust the program.
NOTE: If there is no sound from the hearing aids in a teleloop system and an active Telecoil program, the teleloop system may not be turned on or is not operating correctly.
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8.5.1 Teleloop systems
To use teleloop systems, follow these steps:
1. Switch your hearing aid to the Telecoil program.
2. Find a good spot. Reception is not clear in all locations; it depends on the induction loop. Look for
signs or move to another location.
3. If needed, adjust the volume.
4. When you leave, switch to program 1.
8.5.2 HAC Telephone
The telecoil picks up the HAC telephone’s telecoil signal and converts it to sound.
To use the HAC telephone, follow these steps:
1. Switch your hearing aid to the Telecoil program.
2. Pick up the telephone and place a call or answer a call.
3. Hold the telephone behind your ear – close to the hearing aid, and tilt it slightly outwards.
4. Listen to the dial tone and move the telephone to get the best reception.
5. If needed, adjust the volume.
6. When you hang up, switch to program 1.
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NOTE: If the phone has a poor telecoil signal, use the microphone program. To avoid whistling, do
not hold the handset too tightly against your ear.
8.6 Flight mode (optional)
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WARNING: When boarding a flight or entering an area where RF transmitters are prohibited, wireless functionality must be deactivated.
Your ReSound hearing aid allows you to control it from your smart phone or Remote Control 2. However,
in some areas you are requested to turn o wireless communication.
Follow these steps to turn o wireless mode:
1. For each hearing aid, open and close (open-close, open-close, open-close) the battery door three
times within a 10-second period.
2. Double-dings for ten seconds ( etc.) indicate that your hearing aid is in Flight mode.
Follow these steps to activate wireless mode:
1. For each hearing aid, open and close the battery door once.
2. Your hearing aids are in wireless mode after 10 seconds.
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NOTE: Both hearing aids must be set in Flight mode - even with synchronisation enabled.
NOTE: It is important to wait an additional 15 seconds after wireless function resumes before
opening and closing the battery door again for any reason. Flight mode will resume if you open
and close the battery door during this 15-second window.
NOTE: Flight mode must be activated by your clinician in order to be controlled.
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9 Wireless accessories
With wireless accessories, you can stream sound from your TV or music player directly to your ReSound
hearing aids and you can also control them without wearing an intermediary device around your neck.
Ask your hearing care professional for more information on the range of wireless accessories.
10 i Care and maintenance
Please follow the instructions below to have the best user experience and to prolong the durability of
your hearing aids:
1. Keep your hearing aid clean and dry. Wipe the case with a soft cloth or tissue after use to remove
grease or moisture. Do not use water or solvents, as these can damage the hearing aid(s).
2. Never immerse hearing aids in water or other liquids, as liquids may cause permanent damage to
the hearing aids.
3. Avoid rough handling of hearing aids or dropping them on hard surfaces or floors.
4. Do not leave hearing aids in or near direct heat or sunlight, such as in a hot, parked car, as excessive heat can cause damage or deform the casing.
5. Do not wear your hearing aid while showering, swimming, in heavy rain or in a moist atmosphere
such as a steam bath or sauna.
6. If your hearing aid does get wet, or if it has been exposed to high humidity or perspiration, it
should be left to dry out overnight with the battery out and the battery door open. It is also a
good idea to put the hearing aid and battery in a sealed container together with a drying agent
(desiccator) overnight. Do not use the aid until it is completely dry. Consult your hearing care
professional as to which drying agent to use.
7. Remove your hearing aid when applying cosmetics, perfume, aftershave, hair spray, and suntan
lotion. These might get into the aid and cause damage.
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10.1 i Daily maintenance
It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft
cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit
is recommended.
10.2 Replacing wax filters
Custom hearing aids may have wax filters that protect against wax and moisture. It is recommended that
these are changed as needed.
10.2.1 Change HF3 wax filters
1. Brush the sound outlet area with the sound outlet pointed down.
2. Insert the threaded end of the wax filter tool into the used wax filter, and gently rotate clockwise.
3. Gently pull until the used filter is removed.
4. Discard the used filter in the slot located in the wax filter kit by pressing it into the centre, sliding it
to one end of the slot, and pull until the filter is discarded.
5. Flip the wax filter tool around, locate a new filter in the dial, and press the tip of the tool into the
center of the dial.
6. Gently pull the new filter out of the dial.
7. Align the new filter to the sound outlet.
8. Press the new filter into the opening, and simultaneously pull and rock back and forth until the
new wax filter is in place.
10.2.2 Change Cerustop (white) wax filters
1. To remove the old wax guard, insert the removal side of the wax guard tool into the used wax
guard so that the shaft of the tool is touching the rim of the wax guard. Slowly pull the wax guard
straight out.
2. To insert the new wax guard, gently press the replacement side of the wax guard tool straight into
the hole of the sound outlet until the outer ring lies flush with the outside of the receiver. Pull the
tool straight out -the new wax guard will remain in place.
i
TIP: Pressing on the new filter with the flat side of the wax filter tool can ensure that the filter is
correctly in place.
NOTE: If a dierent type of wax filter is used for your hearing aids, or if your hearing aids do not
use wax filters, consult your hearing care professional for guidance.
i
CAUTION: Use only original ReSound consumables e.g. wax filters.
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11 i General warnings
1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if
you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid.
2. Dierent types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing aids. It is
recommended not to wear hearing aids during these or other similar procedures. Other types of
radiation, such as burglar alarms, room surveillance systems, radio equipment, mobile telephones,
contain less energy and will not damage hearing aids. However, they have the potential to momentarily aect the sound quality or temporarily create undesired sounds from hearing aids.
3. Do not wear hearing aids in mines, oil fields, or other explosive areas unless those areas are certified for hearing aid use.
4. Do not allow others to use your hearing aids. This may cause damage to the hearing aids or to the
hearing of the other individual.
5. Hearing Aid usage by children or mentally disabled persons should be supervised at all times
to ensure their safety. The hearing aid contains small parts that could be swallowed by children.
Please be mindful not to leave children unsupervised with this hearing aid.
6. Hearing aids should be used only as prescribed by your hearing care professional. Incorrect use
may result in sudden and permanent hearing loss.
7. Warning to hearing care professionals: Special care should be exercised in selecting and fitting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC
60711:1981 occluded ear simulator. There may be a risk of impairment of the remaining hearing.
8. Be careful when boarding flights to deactivate the wireless functionality. Turn o your wireless
functionality by using the flight mode in areas where radio frequency emission is prohibited.
9. If device is broken, do not use.
10. External devices connected to the electrical input must be safe according to the requirements of
IEC 60601-1, IEC 60065, or IEC 60950-1, as appropriate (wired connection, for example HI-PRO),
SpeedLink).
i
1. ReSound wireless devices include a RF transmitter that operates in the range of 2.4 GHz - 2.48
GHz.
2. Nominal RF output power transmitted is 0 dBm.
3. For use of wireless functionality only use wireless accessories. For further guidance regarding
e.g. pairing, please refer to the user guide of the relevant wireless accessory.
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12 i Using ReSound hearing aids with ReSound apps for smart
phones
12.1 Intended use of ReSound apps for smart phones:
ReSound smart phone apps are intended to be used with ReSound wireless hearing aids. ReSound smart
phone apps send and receive signals from the ReSound wireless hearing aids via smart phones for which
the apps have been developed.
12.2 i General precautions
1. When wireless function is activated, the device uses low-powered digitally coded transmissions
in order to communicate with other wireless devices. Although unlikely, nearby electronic devices
may be aected. In that case, move the hearing aid away from the aected electronic device.
2. When using wireless functionality and the devices are aected by electromagnetic interference,
move away from the source.
3. Use only original ReSound consumables e.g. tubes and domes.
4. Only connect ReSound hearing aids to accessories intended and qualified to be used with
ReSound hearing aids.
13 i Phone Now warnings
1. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet is
swallowed, please seek advice from a medical practitioner.
2. The magnet may aect some medical devices or electronic systems. The manufacturer of any
magnetically sensitive devices (e.g. pacemakers) should advise you regarding appropriate safety
precautions when using your hearing aid and magnet in close proximity to the medical device
or electronic system in question. If the manufacturer cannot issue a statement, we recommend
keeping the magnet or a telephone equipped with the magnet 30 cm (12”) away from magnetically sensitive devices (e.g. pacemakers).
13.1 i Phone Now precautions
1. High distortion during dialing or phoning may mean that the magnet is not in the optimal position relative to the telephone receiver. To avoid the issue, please move the magnet to another
place on the telephone receiver.
2. Only use magnets supplied by ReSound.
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14 i Battery warnings
Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety
and for the environment. Please note:
1. Keep batteries away from pets, children and mentally challenged persons.
2. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has been
swallowed, as they can be harmful to your health.
3. Do not attempt to recharge batteries (Zinc Air) which are not specifically designated as rechargeable because they may leak or explode.
4. DO NOT attempt to dispose of batteries by burning them.
5. Used batteries are harmful to the environment. Please dispose of them according to local regulations or return them to your hearing care professional.
6. Remove the batteries to prevent leakage when the hearing aids are not in use for an extended
period of time.
15 i Hearing aid expectations
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment
resulting from organic conditions. Consistent use of the hearing aid is recommended. In most cases,
infrequent use does not permit you to attain full benefit from it.
The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented by auditory training and instructions in lip-reading.
16 i Warning to hearing aid hearing care professionals (US Only)
A hearing care professional should advise a prospective hearing aid user to consult promptly with a
licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care
professional determines through inquiry, actual observation, or review of any other available information
concerning the prospective user, that the prospective user has any of the following conditions:
1. Visible congenital or traumatic deformity of the ear.
2. History of active drainage from the ear within the previous 90 days.
3. History of sudden or rapidly progressive hearing loss within the previous 90 days.
4. Acute or chronic dizziness.
5. Unilateral hearing loss of sudden or recent onset within the previous 90 days.
6. Audiometric air-bone gap equal to or greater than 15 decibels at 500 Hertz (Hz), 1,000 Hz, and
2,000 Hz.
7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
8. Pain or discomfort in the ear.
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17 i Important notice for prospective hearing aid users (US Only)
Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may aect hearing are identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement that states that your
hearing loss has been medically evaluated and that you may be considered a candidate for a hearing
aid. The physician will refer you to an audiologist or a hearing care professional, as appropriate, for a
hearing aid evaluation. The audiologist or hearing care professional will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable
the audiologist or hearing care professional to select and fit a hearing aid to your individual needs. If you
have reservations about your ability to adapt to amplification, you should inquire about the availability
of a trial-rental or purchase-option program. Many hearing care professionals now oer programs that
permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you
want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation
from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining
the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The
exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
18 i Children with hearing loss (US Only)
In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed
to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language
development and the educational and social growth of a child. An audiologist is qualified by training and
experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
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19 Technical Specs Section
Hearing aid model Maximum output
(Data in accordance with IEC60118-0 Edition3.0 201506, IEC60118-7 and ANSI S3.22-2009, supply Voltage
1.3V)
All Low Power (LP) models 115 dB SPL (typical)
All Medium Power (MP) models 119 dB SPL (typical)
All High Power (HP) models 121 dB SPL (typical)
All Ultra Power (UP) models 130 dB SPL (typical)
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20 Troubleshooting guide
SYMPTOM CAUSE POSSIBLE REMEDY
Feedback, “whistling”
Is your hearing aid inserted correctly? Put it in again.
Is the volume very loud? Reduce it.
Is the hearing aid or wax filter clogged or broken? Replace or visit your hearing care professional.
Are you holding an object (e.g. a hat, a telephone receiver) close to a
hearing aid?
Move your hand away to create more space between the hearing aid and the object.
Is your ear full of wax? Visit your physician.
No sound
Is the hearing aid turned on? Switch it on.
Is the hearing aid in telecoil mode? Switch to the microphone program.
Is there a battery in the hearing aid? Insert a new battery.
Is the battery still good? Replace with a new one.
Is the hearing aid or wax filter clogged or broken? Visit your hearing care practitioner.
Is your ear full of wax? Visit your physician.
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SYMPTOM CAUSE POSSIBLE REMEDY
Sound is distorted,
spluttering or weak?
Is the battery dead? Replace it with a new one.
Is the battery dirty? Clean it or replace it with a new one.
Is the hearing aid or wax filter clogged or broken? Visit your hearing care professional.
Did your hearing aid get moist? Use a desiccant.
Battery drains very quickly
Did you leave your hearing aid switched on for long periods of time? Always switch o your hearing aid when you are not using them, e.g. during the night.
Is the battery old? Check the date on the battery packaging.
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21 Warranties and repairs
ReSound provides a warranty on hearing aids in the event of defects in workmanship or materials,
as described in applicable warranty documentation. In its service policy, ReSound pledges to secure
functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global
Compact initiative, ReSound is committed to doing this in line with environment-friendly best practices.
Hearing aids therefore, at ReSound’s discretion, may be replaced by new products or products manufactured from new or serviceable used parts, or repaired using new or refurbished replacement parts. The
warranty period of hearing aids is designated on your warranty card, which is provided by your hearing
care professional.
For hearing aids that require service, please contact your hearing care professional for assistance.
ReSound hearing aids that malfunction must be repaired by a qualified technician. Do not attempt to
open the case of hearing aids, as this will invalidate the warranty.
22 Temperature test, transport and storage information
ReSound hearing aids are subjected to various tests in temperature and damp heating cycling between
-25 °C (13 °F) and +70 °C (158 °F) according to internal and industry standards.
During transport or storage, the temperature should not exceed the limit values of -20 °C (-4 °F) to +60
°C (140 °F) and relative humidity of 90% RH, non-condensing (for limited time). The air pressure between
500 and 1100 hPa is appropriate.
Be aware of information marked with the warning symbol:
i WARNING points out a situation that could lead to serious injuries.
i CAUTION indicates a situation that could lead to minor and moderate injuries.
i Advice and tips on how to handle your hearing aid better.
Equipment includes RF transmitter.
Follow instructions for use.
5150
Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following
terms and conditions:
Copyright ® 2014, Kenneth MacKay. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
i
Use of the Made for Apple badge means that an accessory has
been designed to connect specifically to iPhone, iPad and iPod
touch models, and has been certified by the developer to meet
Apple performance standards. Apple is not responsible for
the operation of this device or its compliance with safety and
regulatory standards.
© 2018 GN Hearing A/S. All rights reserved. ReSound_Costco
is a trademark of GN Hearing A/S. Apple, the Apple logo, iPhone, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. The Bluetooth word mark
and logos are registered trademarks owned by the Bluetooth
SIG, Inc. Android is a trademark of Google Inc.
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5554
Please ask your local hearing care professional
concerning disposal of your hearing aids.
Manufacturer according
to FDA:
Manufacturer according
to Health Canada:
GN ReSound North America
8001 E Bloomington Freeway
Bloomington, MN 55420
USA
1-800-882-3636
future-resound.com
ReSound Canada
303 Supertest Road
Toronto, ON M3J 2M4
Canada
1-888-737-6863
future-resound.com
400844011US CA-18.08-Rev.B
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