ReSound Magna, Vea User Manual

NON WIRELESS
BEHIND-THE-EAR (BTE)
RECEIVER-IN-THE-EAR (RIE)
USER GUIDE

ReSound Vea

TM

ReSound Magna

TM

2

Introduction

Congratulations on the purchase of your new hearing instruments. ReSound’s innovative sound
technology and design, combined with the customized set-up selected by your hearing care
professional, will make hearing a more enjoyable experience. Hearing instruments will enable
you to hear sounds that you may not have heard in years because of your hearing loss. Practice
and a positive attitude are important in learning to use hearing instruments. Your ReSound instru­ments have been adjusted according to your individual hearing loss and needs. Some people
adjust quickly to wearing hearing instruments in their ears and hearing new sounds; other
people may need more time.

Please read this manual carefully in order to wholly benefit from the use of your hearing instru­ments. With proper care, maintenance, and usage, your hearing instruments will aid you in bet­ter communication for many years. Ask your hearing care professional if you have any questions.

ReSound is a registred trade mark of GN ReSound A /S

Intended use

Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to
compensate for impaired hearing. The fundamental operating principle of hearing instruments
is to receive, amplify, and transfer sound to the ear drum of a hearing impaired person.

3

Hearing instrument model:

Left serial number:

Receiver tube length:

Right serial number:

Tube type: Dome size:

Model VE60 VE62 VE70 VE77 VE80 VE88 MG90
Battery size 312 312 13 13 13 13 675

SYMBOLS

WARNING points out a situation that could lead to serious injuries,

i CAUTION indicates a situation that could lead to minor and moderate injuries.

i

Advice and tips on how to handle your hearing instrument better.

4

CONTENTS

Introduction ............................2

Description of the BTE

hearing instruments ......................6

Description of the RIE hearing instruments ....10

Getting started.........................12

SmartStart ............................12

Battery door lock .......................13

Inserting/Replacing the battery.............13

Low battery indicator ....................14

Inserting/Removing hearing instruments ......14

Removal (custom earmolds) ...............16

Removal (domes) .......................16

Operation of the hearing instrument .........17

Telephone use .........................21

Telecoil (optional) .......................21

PhoneNow............................22

Tele-loop systems ......................24

Direct audio input (optional) ...............24

Connecting/Disconnecting audio boots ......25

Care and maintenance...................26

Daily maintenance ......................27

Maintenance for BTE hearing instruments ....27

Cleaning earmolds......................28

Cleaning thin tubes and domes ............28

How to apply domes ....................29

Standard domes .......................29

Tulip domes ...........................29

Maintenance for the RIE hearing instruments ..30

The receiver tube .......................30

Cleaning the receiver tubes and domes ......31

Cleaning RIE or molds ...................31

Changing wax guard for receiver tube .......32

5

How to apply domes ....................33

Temperature test, transport and

storage information .....................35

General precautions.....................35

General warnings.......................36

Battery warning information ...............37

Troubleshooting Guide ..................38

Troubleshooting Guide ..................40

Technical Data.........................42

Warranty and repairs ....................43

6

Description of the BTE
hearing instruments

VE360-DI
VE370-DVI, VE270-DVI, VE170-VI
VE380-DVI, VE280-DVI, VE180-VI
MG490-DVI, MG290-DVI

1. Program button

2. Battery compartment & On/Off switch

3. Sound outlet

4. Front microphone inlet

5. Back microphone inlet

6. Volume control (optional)

7. Direct audio input

8. Left/Right indicator
(Left=Blue/Right=Red)

9. Battery door lock

10. Model

11. Product name

12. Serial number

13. Battery door

6

1

5

4

3

2

10

7

8/9

11

12

13

4

7

8

Description of the BTE
hearing instruments

VE377-DVI, VE377-DVIO,VE388-DVI

1. Program button

2. Battery compartment & On/Off switch

3. Sound outlet

4. Front microphone inlet

5. Back microphone inlet

6. Volume control (optional)

7. Direct audio input

8. Left/Right indicator (Left=Blue/
Right=Red)

9. Battery lock (optional)

10. Model

11. Manufacturer

12. Serial number

13. Earhook

14. Earmold and tubing

15. Thin Tube

16. Domes/earmold
a. Open dome
b. Tulip-Dome
c. Custom earmold

17. Sports lock (optional)

6

1

5

4

3

2

8/9

10

7

8/9

11

12

15

16.a

14

13

16.c

16.b

17

9

Traditional fitting

(earmold and tube)

Open fitting

(Thin Tube and dome)

3

6

54

1211

10

Description of the RIE hearing instruments
VE362-DVIR

1. Receiver tube

2. Receiver Open Dome

3. Receiver Tulip Dome

4. Receiver Power Dome

5. RIE mold

6. Sports lock

7. Battery compartment

8. Receiver

9. Push button

10. Volume Control (optional)

11. NP receiver tube

12. HP receiver tube

13. Left/right indicator

14. Model, and serial number

15. Direct audio input

14

15

13

9, 10

1

8

2

7

11

62 model

(type MRIE)

12

Getting started

On/Off function

1. When the battery door is closed, the hearing instrument turns on,

and the default program will be activ ated.

2. To turn off the hearing instrument, open the battery door. Many

individuals can use their fingernail to pull it open.

i

Tip: Whenever the hearing instruments are not in use,
remember to turn them off to avoid unnecessary battery
consumption.

SmartStart

Hearing instruments can be turned on once you have placed them on your ears. If you prefer to
turn them on just prior to placing them on your ear, your hearing care professional can activate a
function called SmartStart.

This function will delay the time in which the hearing instruments turn on by ten seconds after the
battery compartment is closed. This reduces the risk that the hearing instruments will whistle while
you put them on. With SmartStart, a beep will be heard for each second of the delay period.

13

Battery door lock

Your hearing care professional can install a Left/Right side indicator (Blue=Left,
Red=Right), which can be used to lock the battery door. Once locked, the
instrument can only be turned off once the instrument is unlocked.

To lock the battery door:

1. Close the battery door

2. Using the battery door locking tool, slide the color marker to the right.

To unlock the battery door: Slide the color marker to the left.

Inserting/Replacing the battery

1. Open the battery door completely by using your fingernail.

2. Remove the used battery if present. Insert the new battery with the positive side
in the correct position. The battery door has a ‘+’ indicator to help determine the correct
insertion.

3. Always use new Zinc-Air batteries that have a minimum remaining shelf-life of 1 year.

4. Gently close the battery door.

i

Tip: When the hearing instruments are not in use for an extended period of time, remov­ing the batteries may help prevent corrosion of the battery compartment, and ensure
that battery life is not shortened.

Unlock Lock

14

Low battery indicator

Your hearing care professional can set your hearing instrument to give an acoustical indica­tion when the battery is reaching its end of life. The hearing instrument will reduce amplifica­tion and emit a melody if battery power gets too low. This signal will recur every 5 minutes for
VE60/62/70/77/80/88 models, and every 15 minutes for MG90, until the hearing instrument
automatically switches off. It is recommended that you keep spare batteries on hand.

Inserting/Removing hearing instruments

Insertion (custom earmolds)

1. Hold the earmold between your thumb and index finger and position its
sound outlet in your ear canal.

2. Slide the earmold all the way into your ear with a gentle, twisting movement.

3. Turn the top part of the earmold gently backwards and forwards so that it
tucks behind the fold of skin above your ear canal.

4. Move the earmold up and down and gently press to ensure it is positioned
correctly in the ear. Opening and closing your mouth can ease insertion.

5. Make sure the hearing instrument is seated behind the ear.

15

By experimenting, an easier method may be discovered. With proper insertion, hearing instru­ments should fit snugly but comfortably. If hearing instruments cause irritation of the ears, con­tact your hearing care professional. Never attempt to modify the shape of the hearing instru­ment, earmolds, or tubing yourself.

i

Tip: It may be helpful to pull your ear up and outward with your opposite hand during
insertion.

Insertion (domes)

1. Hold the thin tube where it bends, and gently push the dome into the ear canal. Push the
dome far enough into the ear canal so that the thin tube lies flush with the head.

2. It is important that the tube and the dome fit correctly into your ear.

3. When the dome is placed correctly, you should not be able to see the thin tube sticking out
when facing a mirror.

Note: You should never
attempt to bend or modify
the shape of the thin tube.

16

Removal (custom earmolds)

1. Hold a portion of your earmold towards the back of the ear.

2. Pull the earmold outward and simultaneously rotate the earmold forward.

3. Consult your hearing care professional if you have difficulties removing the hearing instru­ment.

Removal (domes)

1. Hold the thin tube with your thumb and forefinger and pull the
tube outward.

2. Consult your hearing care professional if you have difficulties
removing the hearing instrument.

17

Operation of the hearing instrument

Volume control (in 70, 80, and 90 models)

The volume wheel has numbers on it from 1 to 4, with 4 being
the maximum volume setting. During the fitting of the hear­ing instrument, your hearing care professional will select an
optimal volume setting for you. Please note the setting of that
particular level. To increase the volume with the instrument fit
to your ear, turn the volume control wheel up. To reduce the
volume, turn the wheel down.

Please note that your instrument has been fit by your hearing care professional and that your
hearing loss requires a certain amount of amplification. This will also affect how much you are
able to increase the volume on your instrument. If you want to go back to the default volume
setting, the volume control has to be set at 2.5 (between 2 and 3). If you prefer not to use the
volume wheel your hearing care professional can disable the volume control.

18

Sports lock

The Sports lock will be applied or adjusted by your hearing care professional.

Volume control (in 62, 77, 88 models)

The volume control will allow the volume of hearing instruments
to be increased or decreased.

1. To increase the volume, push the volume control up.

2. To decrease the volume, push the volume control down.

When volume is increased or decreased, a beep signal will be
heard for each incremental change. When the upper or lower
limits of the volume range are reached, a beep signal with a
longer duration will be heard.

Your hearing care professional can disable the volume control function if it is not desired. The
volume control can also be replaced with a non-functional cover.

19

Program button

Depending on your experience level with hearing instruments, in­dividual hearing needs, and the type of listening environments you
experience, your hearing care professional may activate additional
programs. If additional programs have been activated, the follow­ing list explains how they work.

1. You can switch between programs by pushing the program button once.

2. You will then hear one or more beeps. The number of beeps indicates which program you
have selected (one beep = program one, two beeps = program two, etc.).

3. When the hearing instruments are turned off and then back on, the hearing instrument
always returns to the default setting (program one).

The multifunction button (62 models only) is designed to change the volume or listening pro­grams of the hearing instrument, based on different ways it is pressed.

20

If necessary, your hearing care professional can change these settings and fill in the following
table to indicate new settings

Multi-function button action Default setting New setting

Short press up Increases volume

Short press down Decreases volume

Long press up (3 seconds) Changes programs

Program Description of when to use

1

2

3

4

21

Telephone use

Finding the optimal position for holding a telephone may require practice
for some individuals, and one or more of the following suggestions may
be helpful.

1. Hold the telephone as you would normally.

2. Hold the telephone towards the top of the ear (closer to where the
microphones are).

3. If whistling occurs, it may take a few seconds of holding the telephone
in the same position before the hearing instrument adapts.

4. Any whistling may also be decreased by holding the telephone slightly away from the ear.

5. Depending on your individual needs, your hearing care professional may activate a pro­gram specifically for telephone use.

Telecoil (optional)

If needed, a telecoil can be activated by your hearing care professional and accessed through
one of the additional programs. A telecoil picks up a telephone’s magnetic signal and converts
it to sound. When using a telecoil program, the receiver of the telephone may need to be held
closer to the hearing instrument. The handset of the telephone may need to be moved to slightly
different positions in order to find the best reception.

22

PhoneNow

The PhoneNow function, available on some hearing instrument models, allows your hearing
instrument to automatically switch to your telephone program when a telephone receiver is
raised to the ear. When the telephone receiver is removed from the ear, the hearing instrument
automatically returns to the previous listening program.

Placement of PhoneNow magnets

While some telephone receivers produce a magnetic field strong enough
to activate the PhoneNow function, other telephone receivers require an
additional magnet to be placed on the tele phone receiver. In order to place
the PhoneNow magnet properly:

1. Clean the telephone receiver thoroughly.

2. Hold the telephone vertically, in a position similar to when making a
telephone call.

3. Place the magnet just below the telephone receiver. If necessary,
move the magnet to another position to improve ease of use and
comfort while speaking.

i

Tip: Use only recommended cleaning agent to clean the telephone prior to placing the

magnet on the phone in order to obtain best possible adherence.

23

PhoneNow usage

Telephones can be used in a normal manner. A beep signal will indicate that the PhoneNow fea­ture has automatically switched the hearing instrument to your telephone program. Initially, you
may need to move the telephone receiver slightly to find the best position for reliable PhoneNow
activation and good hearing on the telephone.

i PhoneNow warnings

1. Keep magnets out of reach of pets, children and mentally challenged persons. If a magnet
is swallowed, please seek advice from a medical practitioner.

2. The magnet used to supplement the magnetic field of a telephone receiver may affect
some medical devices or electronic systems. The manufacturer of any magnetically sensi­tive devices (e.g. pacemakers) should advise you regarding appropriate safety precautions
when using your hearing instrument and magnet in close proximity to the medical device or
electronic system in question.
If the manufacturer cannot issue a statement, we recommend keeping the magnet or a
telephone equipped with the magnet 30 cm (12”) away from magnetically sensitive devices
(e.g. pacemakers).

24

i

PhoneNow Precautions

1. High distortion during dialing or phoning may mean that the magnet is not in the optimal
position relative to the telephone receiver. To avoid the issue, please move the magnet to
another place on the telephone receiver.

2. Only use magnets supplied by GN ReSound.

Tele-loop systems

Many places, such as theaters, houses of worship, and schools are equipped with tele-loop
systems. When using a telecoil program with tele-loop systems, sound is picked up direct­ly. If there is no sound from the hearing instruments in a tele-loop system and with a telecoil
program activated, the tele-loop system may not be turned on or is not operating correctly. If a
facility is not equipped with a tele-loop system, sitting as close as possible to the front may be
helpful.

Direct audio input (optional)

Use of direct audio input (DAI), which enables a direct connection of the hearing instruments to
items such as television, radio, and remote microphones, may increase speech understanding
for some individuals. The sound source is connected to the hearing instruments by a cable or a
wireless FM system to the audio boot. This accessory connects to the bottom of the hearing instru­ments, and once properly clicked into place, the hearing instruments switch to DAI automatically.

1

3

2

2

1

25

Connecting/Disconnecting audio boots

Connecting audio boots

1. Align the tip of the audio boot with the groove just above the battery com­partment and below the model number.

2. Once in place, move the boot in the direction of the bat­tery compartment.

3. Gently click the audio boot onto the hearing instrument.

Disconnecting audio boots

1. Press and hold the button on the front side of the
audio booth.

2. Gently remove the audio boot from the hearing instru­ment.

26

Care and maintenance

Please follow the following instructions to prolong the durability of your hearing instruments:

1. Keep your hearing instrument clean and dry. Wipe the case with a soft cloth or tissue after
use to remove grease or moisture. Do not use water or solvents, as these can damage the
hearing instrument(s).

2. Never immerse hearing instruments in water or other liquids, as liquids may cause perma­nent damage to the hearing instruments.

3. Avoid rough handling of hearing instruments or dropping them on hard surfaces or floors.

4. Do not leave hearing instruments in or near direct heat or sunlight, such as in a hot, parked
car, as excessive heat can cause damage or deform the casing.

5. Do not wear your instrument while showering, swimming, in heavy rain or in a moist atmo­sphere such as a steam bath or sauna.

6. If your instrument does get wet, or if it has been exposed to high
humidity or perspiration, it should be left to dry out overnight with
the battery out and the battery compartment open. It is also a good
idea to put the instrument and battery in a sealed container together
with a drying agent (desiccator) overnight. Do not use the instrument
until it is completely dry. Consult your hearing care professional as to
which drying agent to use.

27

7. Remove your hearing instrument when applying such things as cosmetics, perfume,
aftershave, hair spray, and suntan lotion. These might get into the instrument and cause
damage.

Daily maintenance

It is important to keep your hearing instrument clean and dry. On a
daily basis, clean the hearing instruments using a soft cloth or tissue.
In order to avoid damage due to humidity or excessive perspiration, the
use of a drying kit is recommended. Some drying kits are electric, and
in addition to thoroughly drying out hearing instruments, they help sanitize.

Maintenance for BTE hearing instruments

(in 60, 70, 77, 80, 88 and 90 models)

28

i

Cleaning earmolds

1. Remove the earmold and attached tubing from the hearing instruments
prior to cleaning.

2. Clean the earmold using a mild soap, and rinse with lukewarm water.

3. After cleaning, dry earmolds thoroughly and remove any residual water and
debris from the tubing utilizing an air bulb and wire loop.

Note: Earmold tubing may become stiff, brittle, or discolored over time. Con­tact your hearing care professional regarding tube changes.

i

Cleaning thin tubes and domes

1. Remove thin tubes from hearing instruments before cleaning by un­screwing them counter clockwise.

2. Wipe down thin tubes and domes with a damp cloth.

3. In order to clear the thin tube of moisture and debris, push the black
cleaning rod through the thin tube, beginning at the end opposite the
dome.

Note: Thin tube and dome systems should be changed every three months
or sooner, should the components become stiff or brittle.

1

2

29

How to apply domes

It is recommended that your hearing care professional change domes, as incorrect dome re­placement could result in injury.

Standard domes

1. Push the new dome over the flanges on the
thin tube.

2. Make sure that the new dome is properly and
securely mounted.

Tulip domes

Tulip domes are mounted in a similar manner to standard domes, but a few extra steps are
required. Tulip domes consist of two “petals”. It is important to note that the largest petal is the
outermost petal. To ensure this:

1. Push the largest petal away from
the thin tube using a finger. This
bends the petal forward.

2. Then push the largest “petal” back,
and it will be placed on top of the
smaller petal.

30

Maintenance for the RIE hearing instruments

(in 62 models)

The receiver tube

The receiver tube contains the wiring to the receiver which delivers the sound to the ear canal.
It is important that the receiver tube and the receiver dome/RIE mold fits correctly in your ear.
If the receiver tube or the receiver dome/RIE mold irritates your ear in any way and prevents
you from wearing your hear ing instrument, please contact your hearing care pro fessional. You
should never attempt to modify the shape of the receiver tube yourself. The receiver tube and
the receiver dome/RIE mold should be cleaned regularly. Please see instructions in the next
section.

31

i

Cleaning the receiver tubes and domes

The receiver tube and the receiver dome should be cleaned regularly. Use a damp cloth to clean
the receiver tube and receiver dome on the outside. Do not use water when you are cleaning
the receiver tubes or the receiver domes. Please see instruction on page 30 or 31 for how to
change the wax guard filter.

i

Cleaning RIE or molds

1. Separate the mold from the receiver tube.

2. Clean the RIE mold using a mild soap, and rinse with lukewarm
water.

3. After cleaning, dry RIE molds thoroughly and remove any re­sidual water and debris from the tubing utilizng an air bulb and
wire loop.

1

2

3 4

5

10

9

8

7

6

32

Changing wax guard for receiver tube

For NP receivers:

1. Clean any debris from the old wax guard.

2. Insert the wand into the old wax guard.

3. Twist the wand with the wax guard in a clockwise direction to ensure it is attached to the
wand.

4. Pull the wand and wax guard away from the tube/mold.

5. Insert the old wax guard into the center of the HF3 wheel.

6. Dispose of the old wax guard by drawing the wand to the narrow end of the center disposal
area.

7. Insert the empty wand into a new wax guard on the HF3 wheel.

8. Pull the new wax guard attached to the wand away from the HF3 wheel.

9. Insert the wand into the receiver tube/mold.

10. Twist the wand to release the new wax guard onto the receiver tube/mold.

1

2

33

HP receivers:

1. To remove the old wax guard, insert the removal side of the wax guard tool into the used
wax guard so that the shaft of the tool is touching the rim of the wax guard. Slowly pull the
wax guard straight out.

2. To insert the new wax guard, gently press the replacement side of the wax guard tool
straight into the hole of the sound outlet until the outer ring lies flush with the outside of the
receiver. Pull the tool straight out -the new wax guard will remain in place.

How to apply domes

It is recommended that your hearing care professional change domes, as incorrect dome re­placement could result in injury.

ReSound standard domes

1. Push the new dome over the receiver.

2. Make sure that the new dome is properly and securely mounted.

34

ReSound tulip domes

Tulip domes are mounted in a similar manner to standard domes, but a few extra steps are
required. Tulip domes consist of two “petals”. It is important to note that the largest petal is the
outermost petal. To ensure this:

1. Push the largest petal away from the receiver tube using a finger. This bends the petal
forward.

2. Then push the largest “petal” back, and it will be placed on top of the smaller petal.

35

i General precautions

1. Do not leave hearing instruments in the sun, near an open fire, or in a hot, parked car.

2. Do not wear hearing instruments while showering, swimming, in heavy rain, or in a moist
atmosphere such as a steam bath or sauna.

3. Should the hearing instrument become moist, remove the battery and place the hearing
instrument in a closed container with a drying agent. Your hearing care professional can
provide options for drying containers or kits.

4. Remove the hearing instruments when applying items such as cosmetics, perfume, after­shave, hair spray, and suntan lotion.

5. Use only original ReSound consumables e.g. tubes and domes.

6. Only connect ReSound hearing instruments to ReSound accessories intended and
qualified to be used with ReSound hearing instruments.

7. Never attempt to modify the shape of the hearing instrument, ear-molds, or tubing yourself.

Temperature test, transport and storage information

GN ReSound Hearing Instruments are subjected to various tests in temperature and damp
heating cycling between -25º C (-13º F) and +70º C (+158º F) according to internal and industry
standards. During transport or storage, the temperature should not exceed the limit values of

-20º C (-4º F) to +60º C (+140º F) and relative humidity of 90% RH, non-condensing (for limited

time). The air pressure between 500 and 1100 hPa is appropriate.

36

i General warnings

1. If the device is broken, do not use.

2. Consult a hearing care professional if you discover a foreign object in your ear canal, if you
experience skin irritation, or if excessive ear wax accumulates with the use of the hearing
instrument.

3. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing in­struments. It is recommended not to wear hearing instruments during these or other similar
procedures. Other types of radiation, such as burglar alarms, room surveillance systems,
radio equipment, mobile telephones, contain less energy and will not damage hearing
instruments. However, they have the potential to momentarily affect the sound quality or
temporarily create strange sounds from hearing instruments.

4. Do not wear hearing instruments in mines, oil fields, or other explosive areas unless those
areas are certified for hearing instrument use.

5. Do not allow others to use your hearing instruments. This may cause damage to the
hearing instruments or to the hearing of the other individual.

6. Instrument usage by children or mentally challenged persons should be supervised at
all times to ensure their safety. The hearing instrument contains small parts that could
be swallowed by children. Please be mindful not to leave children unsupervised with this
hearing instrument.

7. Hearing instruments should be used only as prescribed by your hearing care professional.
Incorrect use may result in hearing loss.

37

8. Warning to hearing care professionals: Special care should be exercised in selecting and
fitting hearing instruments with maximum sound pressure level that exceeds 132dB SPL
with an IEC 60711:1981 occluded ear simulator. There may be a risk of impairment of the
remaining hearing.

9. External devices connected to the electrical input must be safe according to the
requirements of IEC 60601-1-1, IEC 60065, or IEC 60950-1, as appropriate.

i Battery warning information

1. Do not put batteries in your mouth, as they can be harmful if swallowed. If swallowed, seek
medical help immediately.

2. Keep batteries away from children and mentally challenged persons.

3. Remove the batteries to prevent leakage when the hearing instruments are not in use for an
extended period of time.

4. Do not attempt to recharge batteries (Zinc Air) which are not specifically designated as
rechargeable because they may leak or explode.

5. Do not attempt to dispose of batteries by burning them.

6. Used batteries are harmful to the environment. Please dispose of them according to local
regulations or return them to your hearing care professional.

38

Troubleshooting Guide

SYMPTOM CAUSE

No sound

• Not turned on

• Dead battery

• Battery door will not close

• Blocked earmold or tube

Not loud

• Incorrect earmold placement

enough

• Blocked earmold or dome

• Blocked sound outlet filter

• Change in hearing sensitivity

• Excessive ear wax

• Volume set too low

39

POSSIBLE REMEDY

• Turn on by closing the battery door

• Replace battery

• Insert battery properly

• Clean earmold or tube

• Reinsert earmold

• Clean earmold, replace dome, replace filter

• Change filter or consult your hearing care professional

• Consult your hearing care professional

• Consult your physician

• Increase the volume control if available or consult your hearing care professional

40

Troubleshooting Guide

SYMPTOM

CAUSE

Excessive

• Incorrect earmold placement

whistling / feedback

• Incorrect dome placement

• Excessive ear wax

• Feedback control may need adjustment

• Earmold tubing worn or damaged

• Thin tube connection loose

• Hearing instrument settings not optimal

Sound

• Weak battery

distorted /

• Improper earmold or dome fit

not clear

• Hearing instrument damaged

• Hearing instrument settings not optimal

41

If there are any other problems not mentioned in this guide, please contact your hearing care
professional.

POSSIBLE REMEDY

• Re-insert earmold carefully

• Re-insert dome

• Consult your hearing care professional

• Consult your hearing care professional

• Consult your hearing care professional

• Change thin tube or consult your hearing care professional

• Consult your hearing care professional

• Replace battery

• Consult your hearing care professional

• Consult your hearing care professional

• Consult your hearing care professional

42

Technical data

VE60-DI

Data in accordance with ANSI S3.22–2003 and IEC 60118-7; Supply
Voltage 1.3 V, 2cc coupler

Open Classic

Reference test gain (60 dB SPL input) HFA

36 42 dB

Full-on gain (50 dB SPL input) Max.

1600 Hz/HFA

48
40

54
47

dB

Maximum output (90 dB SPL input) Max.

1600 Hz/HFA

125
113

123
119

dB SPL

Total harmonic distortion 500 Hz

800 Hz
1600 Hz

0,2
0,3
0,5

0,9
0,7
0,4

%

Full-on Telecoil sensitivity @ 1mA/m 1600 Hz /
HFA – SPLIV @ 31.6 mA/m (ANSI) HFA

72
98

78

103

dB SPL

Equivalent input noise w/o Noise reduction 23 24 dB SPL

Frequency range (DIN 45605)

100-

6360

100-

6490

Hz

Current Drain (Quiescent / Operating) 1,3 / 1,4 1,3 / 1,4 mA

Typical Battery life time (Battery type 312) 114 114 hrs

Maximum Output (OSPL 90)

Frequency (Hz)

Output

(dB SPL)

2cc Coupler

Full-On and Reference Test Gain

Frequency (Hz)

Gain

(dB)

2cc Coupler

Full-on gain

50dB SPL input

Reference test gain

60dB SPL input

Open configuration

Classic configuration

43

Technical data

VE70-DVI, VE70-VI

Data in accordance with ANSI S3.22–2003 and IEC 60118-7; Supply
Voltage 1.3 V, 2cc coupler

Open Classic

Reference test gain (60 dB SPL input) HFA

35 44 dB

Full-on gain (50 dB SPL input) Max.

1600 Hz/HFA

48
42

61
56

dB

Maximum output (90 dB SPL input) Max.

1600 Hz/HFA

126
111

128
121

dB SPL

Total harmonic distortion 500 Hz

800 Hz
1600 Hz

0,2
0,2
0,2

1,2
1,1
0,5

%

Full-on Telecoil sensitivity @ 1mA/m 1600 Hz /
HFA – SPLIV @ 31.6 mA/m (ANSI) HFA

71
93

84

103

dB SPL

Equivalent input noise w/o Noise reduction 27 25 dB SPL

Frequency range (DIN 45605)

100-

5840

100-

6200

Hz

Current Drain (Quiescent / Operating) 1,28 /

1,31

1,28 /

1,31

mA

Typical Battery life time (Battery type 312) 221 221 hrs

Maximum Output (OSPL 90)

Frequency (Hz)

Output

(dB SPL)

2cc Coupler

Full-On and Reference Test Gain

Frequency (Hz)

Gain

(dB)

2cc Coupler

Full-on gain

50dB SPL input

Reference test gain

60dB SPL input

Open configuration

Classic configuration

44

Technical data

VE362-DVIR

Data in accordance with ANSI S3.22–2003 and IEC 60118-7;
Supply Voltage 1.3 V, 2cc coupler

HP

Open Closed

Reference test gain (60 dB SPL input) HFA

35 35 dB

Full-on gain (50 dB SPL input) Max.

1600 Hz/HFA

57
49

58
49

dB

Maximum output (90 dB SPL input) Max.

1600 Hz/HFA

117
112

117
112

dB SPL

Total harmonic distortion 500 Hz

800 Hz
1600 Hz

0,8
1,1
0,9

0,7
1,0
0,8

%

Full-on Telecoil sensitivity @ 1mA/m 1600 Hz /
HFA – SPLIV @ 31.6 mA/m (ANSI) HFA

79
96

78

103

dB SPL

Equivalent input noise w/o Noise reduction 26 26 dB SPL

Frequency range (DIN 45605)

100-

7150

100-

7140

Hz

Current Drain (Quiescent / Operating) 1,2 / 1,4 1,2 / 1,4 mA

Typical Battery life time (Battery type 312) 114 114 hrs

Maximum Output (OSPL 90)

Frequency (Hz)

Output

(dB SPL)

2cc Coupler

Full-On and Reference Test Gain

Frequency (Hz)

Gain

(dB)

2cc Coupler

Full-on gain

50dB SPL input

Reference test gain

60dB SPL input

Open configuration

Closed configuration

45

Technical data

VE362-DVIR

Data in accordance with ANSI S3.22–2003 and IEC 60118-7;
Supply Voltage 1.3 V, 2cc coupler

NP

Open Closed

Reference test gain (60 dB SPL input) HFA

30 32 dB

Full-on gain (50 dB SPL input) Max.

1600 Hz/HFA

47
41

50
42

dB

Maximum output (90 dB SPL input) Max.

1600 Hz/HFA

114
108

114
108

dB SPL

Total harmonic distortion 500 Hz

800 Hz
1600 Hz

0,8
0,8
0,7

0,8
0,9
0,8

%

Full-on Telecoil sensitivity @ 1mA/m 1600 Hz /
HFA – SPLIV @ 31.6 mA/m (ANSI) HFA

71
90

72
91

dB SPL

Equivalent input noise w/o Noise reduction 24 25 dB SPL

Frequency range (DIN 45605)

100-

6790

100-

6720

Hz

Current Drain (Quiescent / Operating) 1,2 / 1,3 1,2 / 1,3 mA

Typical Battery life time (Battery type 312) 123 123 hrs

Maximum Output (OSPL 90)

Frequency (Hz)

Output

(dB SPL)

2cc Coupler

Full-On and Reference Test Gain

Frequency (Hz)

Gain

(dB)

2cc Coupler

Full-on gain

50dB SPL input

Reference test gain

60dB SPL input

Open configuration

Closed configuration

140

130

120

110

100

90

80

46

Technical data

VE377- D V I

Data in accordance with ANSI S3.22–2003 and IEC 60118-7;
Supply Voltage 1.3 V, 2cc coupler

Open Closed

Reference test gain (60 dB SPL input) HFA

39 45 dB

Full-on gain (50 dB SPL input) Max.

1600 Hz/HFA

51
45

59
50

dB

Maximum output (90 dB SPL input) Max.

1600 Hz/HFA

123
117

127
122

dB SPL

Total harmonic distortion 500 Hz

800 Hz
1600 Hz

0,2
0,3
0,6

0,7
1,4
0,8

%

Full-on Telecoil sensitivity @ 1mA/m 1600 Hz /
HFA – SPLIV @ 31.6 mA/m (ANSI) HFA

75

100

81

106

dB SPL

Equivalent input noise w/o Noise reduction 23 22 dB SPL

Frequency range (DIN 45605)

100-

6740

100-

6850

Hz

Current Drain (Quiescent / Operating) 1,2 / 1,4 1,2 / 1,4 mA

Typical Battery life time (Battery type 312) 221 221 hrs

Maximum Output (OSPL 90)

Frequency (Hz)

Output

(dB SPL)

2cc Coupler

Full-On and Reference Test Gain

Frequency (Hz)

Gain

(dB)

2cc Coupler

Full-on gain

50dB SPL input

Reference test gain

60dB SPL input

Open configuration

Closed configuration

47

150

140

130

120

110

100

90

80

70

60

50

40

30

20

Technical data

VE80-DVI, VE80-VI

Data in accordance with ANSI S3.22–2003 and IEC 60118-7; Supply
Voltage 1.3 V, 2cc coupler

Reference test gain (60 dB SPL input) HFA

53 dB

Full-on gain (50 dB SPL input) Max.

1600 Hz/HFA

67
62

dB

Maximum output (90 dB SPL input) Max.

1600 Hz/HFA

136
129

dB SPL

Total harmonic distortion 500 Hz

800 Hz
1600 Hz

1,5
0,3
0,5

%

Full-on Telecoil sensitivity @ 1mA/m 1600 Hz /
HFA – SPLIV @ 31.6 mA/m (ANSI) HFA

93

114

dB SPL

Equivalent input noise w/o Noise reduction 23 dB SPL

Frequency range (DIN 45605)

100-

6120

Hz

Current Drain (Quiescent / Operating) 1,3 / 1,5 mA

Typical Battery life time (Battery type 312) 207 hrs

Maximum Output (OSPL 90)

Frequency (Hz)

Output

(dB SPL)

2cc Coupler

Full-On and Reference Test Gain

Frequency (Hz)

Gain

(dB)

2cc Coupler

Full-on gain

50dB SPL input

Reference test gain

60dB SPL input

48

150

140

130

120

110

100

90

80

70

60

50

40

30

20

Technical data

VE388-DVI

Data in accordance with ANSI S3.22–2003 and IEC 60118-7;
Supply Voltage 1.3 V, 2cc coupler

Closed

Reference test gain (60 dB SPL input) HFA

49 dB

Full-on gain (50 dB SPL input) Max.

1600 Hz/HFA

67
61

dB

Maximum output (90 dB SPL input) Max.

1600 Hz/HFA

130
127

dB SPL

Total harmonic distortion 500 Hz

800 Hz
1600 Hz

2,0
0,6
0,6

%

Full-on Telecoil sensitivity @ 1mA/m 1600 Hz /
HFA – SPLIV @ 31.6 mA/m (ANSI) HFA

93

111

dB SPL

Equivalent input noise w/o Noise reduction 18 dB SPL

Frequency range (DIN 45605)

100-

6400

Hz

Current Drain (Quiescent / Operating) 1,2 / 1,3 mA

Typical Battery life time (Battery type 312) 238 hrs

Maximum Output (OSPL 90)

Frequency (Hz)

Output

(dB SPL)

2cc Coupler

Full-On and Reference Test Gain

Frequency (Hz)

Gain

(dB)

2cc Coupler

Full-on gain

50dB SPL input

Reference test gain

60dB SPL input

Open configuration

Closed configuration

49

150

140

130

120

110

100

90

90

80

70

60

50

40

30

Technical data

MG90-DVI

Data in accordance with ANSI S3.22–2003 and IEC 60118-7; Supply
Voltage 1.3 V, 2cc coupler

Reference test gain (60 dB SPL input) HFA

54 dB

Full-on gain (50 dB SPL input) Max.

1600 Hz/HFA

81
75

dB

Maximum output (90 dB SPL input) Max.

1600 Hz/HFA

139
131

dB SPL

Total harmonic distortion 500 Hz

800 Hz
1600 Hz

1,5
0,7
0,4

%

Full-on Telecoil sensitivity @ 1mA/m 1600 Hz /
HFA – SPLIV @ 31.6 mA/m (ANSI) HFA

114
106

dB SPL

Equivalent input noise w/o Noise reduction 23 dB SPL

Frequency range (DIN 45605)

100-

4850

Hz

Current Drain (Quiescent / Operating)

1,1 / 1,7 mA

Typical Battery life time (Battery type 312) 371 hrs

Maximum Output (OSPL 90)

Frequency (Hz)

Output

(dB SPL)

2cc Coupler

Full-On and Reference Test Gain

Frequency (Hz)

Gain

(dB)

2cc Coupler

Full-on gain

50dB SPL input

Reference test gain

60dB SPL input

Standard hook

Hook with damping filter

50

Technical Data

Hearing Instrument Maximum output

Model (2ccCoupler / IEC 60118-7)

RIE

VE362-DVIR NP 114 dB SPL

VE362-DVIR HP 117 dB SPL

BTE Standard tube

VE360-DI 123 dB SPL
VE370-DVI, VE270-DVI, VE170-VI 128 dB SPL
VE377- DVI 127 dB SPL
VE380-DVI, VE280-DVI, VE180-VI 136 dB SPL
MG490-DVI, MG290-DVI 139 dB SPL
VE388-DVI 130 dB SPL

BTE thin tube

VE360-DI 125 dB SPL
VE370-DVI, VE270-DVI, VE170-VI 126 dB SPL
VE377- DVI 123dB SPL

51

Warranty and repairs

ReSound provides a warranty on hearing instruments in the event of defects in workmanship
or materials, as described in applicable warranty documentation. In its service policy, ReSound
pledges to secure functionality at least equivalent to the original hearing instrument. As a signatory
to the United Nations Global Compact initiative, ReSound is committed to doing this in line with
environment-friendly best practices. Hearing instruments therefore, at ReSound discretion, may
be replaced by new products or products manufactured from new or serviceable used parts, or
repaired using new or refurbished replacement parts. The warranty period of hearing instruments
is designated on your warranty card, which is provided by your hearing care professional.

For hearing instruments that require service, please contact your hearing care professional for
assistance. ReSound hearing instruments that malfunction must be repaired by a ReSound
qualified technician. Do not attempt to open the case of hearing instruments, as this will invalidate
the warranty.

Please ask your loca l hearing care professional
concerning disposal of your hearing instrument

40 026 6011-U S-14.07-Rev.B

ReSound North America

8001 Bloomington Freeway
Bloomington, MN 55420
1-888-735-4327
[e-mail]

ReSound Government Services

8001 Bloomington Freeway
Bloomington, MN 55420
1-800-392-9932
[e-mail]

ReSound Canada

303 Supertest Road
Toronto, Ontario M3J 2M4
1-888-737-6863
www.gnresound.ca