ReSound GN User Manual

User guide

ReSound Remote Control

Contents

Your remote control 3

How to use your remote control 6

How to replace the battery 12

Cleaning and maintenance 17

Troubleshooting 18

Warnings 19

Regulatory information 22

2

Your remote control

Introduction

Thank you for choosing our products. We hope this remote
control will make it easier and more pleasant for you to use
your hearing aids.

This user guide only contains instructions on how to use the
remote control. For information on how to use your hearing
aids, consult the user guide for your hearing aids.

Intended use

Your remote control is intended to let the user control a
wireless hearing aid remotely.

3

Your remote control

2.

1.

3.

4.

5.

Seen from the front:

1. Button press indicator

2. Volume up button

3. Volume down button

4. Program selection button

4

Seen from behind:

6.

7.

5. Battery compartment

6. Pinhole button for pairing

7. Hole for key ring

NOTE: The small
padlock symbols help
you ensure that the
battery compartment
cover is safely closed.

5

How to use your remote control

How to pair your remote control with your
hearing aids

Before youcan start using your remote control, you need to pair
it with your hearing aids. Just follow this simple procedure:

NOTE: Your hearing care professional may have paired
the remote control for you.

1. Press the pin hole button
on the back of the remote
control using a pointy
object. After pressing the
pinhole button, your
remote control will
remain in pairing mode
for 20 seconds.

6

2. Turn your hearing aids off and then on again, and keep
them close to the remote control.

3. Once the pairing is done, you will hear a sound indicator on
your hearing aids.

4. Your remote control is now ready for use.

WARNING: Contact your hearing care professional if you
experience skin irritation while using your remote control.

NOTE: Only connect the remote control to connections
for whichit is explicitly intended.

Visual indicators

The buttonpress indicator on your remote control will light up
every time you press the volume or program button.

When the remote control is in pairingmode, the button press
indicator will blink every two seconds.

7

How to adjust the volume in your hearing aids

Your hearing aids adjust the sound automatically, but
sometimes you may want to adjust it manually. If this is the
case, follow these simple steps:

1. Press the upper part of the volume
control (+) to increase the volume.

2. Press the lower part of the volume
control (-) to reduce the volume.

NOTE: Your hearing aids will
return to your default volume
setting when you turn them off
and on again, or if you change
program.

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NOTE: You can also mute your hearing aids by pushing
the volume down button (-) for more than one second.
To unmute again, simply press any button.

How to change program in your hearing aids

1. Press the program button to change
program.

NOTE: Your hearing aids will return
to your default listening program
when you turn them off and on
again.

How to start streaming sound to your hearing
aids

You can also stream sound directly to your hearing aids if your
hearing care professional has made a stream ing program
available for you. To activate your stream ing program:

9

1. Press the program button and keep it
pressed for at least one second or
until you hear a sound indicator. Your
hearing aids will now start streaming
sound from your wireless accessory.

2. To return to the listening program
you were using before, just tap the
program button.

How to lock your remote control

You can lock your remote control to avoid unwanted operation
e.g. while carrying it in your pocket.

10

1. Press the program and volume
down (-) buttons at the same
time, and keep them pressed for
five seconds. The button press
indicator on top of the remote
control will flash three times.

2. To unlock your remote control,
repeat step one. When
unlocking, the button press
indicator will only flash once.

NOTE: The button press indicator will flash three times
every time you press any button on the remote while it is
locked, but there will be no change in volume level or
program choice.

11

How to replace the battery

The battery

Use a buttoncell CR2032 battery for your remote control.

How to replace the battery

1. Open the battery
compartment using a
coin.

2. Place the battery as
shown in the illustration.
Make sure that the +
sign faces upwards.

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3. Replace the battery
compartment cover.
Your remote control is
now ready for use.

13

Look at the arrows to see if
your battery compartment is
safely closed:

NOTE: Always use new batteries recommended to you
by your hearing care professional.

NOTE: When you close the battery compartment cover,
make sure that the coin slit points towards the locked
padlock sign - otherwise it will not be safely closed.

This battery compartement is
NOTsafely closed - see the
arrows:

14

Battery warnings

Your remote control is powered by a button cell battery. Read
this safety information carefully before you start using your
remote control:

1. Batteries can be dangerous for your health if they are swal­lowed:

l Never put batteries in your mouth, because Lithium-Ion

batteries can cause chemical burns.

l Keep used and new batteries away from children, m en-

tally disabled people and pets.

2. If you suspect that a battery has been swallowed, contact a
doctor or hospital immediately. If swallowed, this type of
battery can cause severe internal burns in as little as two
hours, which can be fatal.

3. Batteries can leak – therefore you must remove the battery
from the remote control if you are not going to use itfor a
long time.

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4. Batteries are harmful for the environment. Therefore,
never try to burn them – dispose of your used batteries
accordingto your country’s regulations or return them to
your hearing care professional.

5. Keep the battery compartment cover away from children,
mentally disabled people and pets, as it can be dangerous
if they swallow it.

6. If you cannot close the battery compartment safely and
securely, stop using the remote control and keep it away
from children and pets.

7. Never recharge Lithiuim-Ion batteries, as they can leak or
explode.

16

Cleaning and maintenance

How to clean your remote control

1. Clean the remote control using a dry cloth. Never use
household cleaning products (detergent, soap, etc.), or
alcohol to clean the device.

2. Always keep your remote control over a soft surface when
cleaning it and changingbatteries. This way you can avoid
droppingit on the floor.

3. Protect your remote control from excessive moisture
(bathing, swimming) and heat (radiator, car dashboard).

4. Protect the remote control against excessive shock and
vibration.

WARNING: Never use water or any other liquid to clean
your remote control, as this can damage it.

NOTE: Consult your hearing care professional if you need
information on how to dispose of your remote control.

17

Troubleshooting

Problem Possible cause Solution

Button press
indicator does not
light up whe n
pressing any
button

Button press
indicator lights up
when pressing a ny
button but there is
no volume
adjustment or
program change

1. The battery is
depleted

2. The battery is
not placed
correctly

The remote
control is out of
range, e.g. in your
pocket

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1. Change the
battery

2. Place it
correctly

Move the remote
control closer to
you

Warnings

General warnings

1. Never expose your remote control to extreme heat or high
humidity.

2. Do not use your remote control while driving.

3. Do not use in areas where there are explosive hazards or
where there is a danger of ignitionof flammable gasses.

4. X-ray radiation (e.g. CT scans, MRI scans) may adversely
affect the correct functioningof this device. We recom­mend that you switch the device OFF before undergoing X­ray procedures and keep it outside the room.

5. Keep this remote control away from children under 3 years.

6. Keep your remote control away from operating machinery.

7. If the product overheats, if the producthas been dropped
or damaged, if the product has a damaged cord or plug, or
if the producthas been dropped in a liquid, discontinue use
and contact your hearing care professional.

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8. Avoid exposing your productto rain, moisture or other
liquids to protect against damage to the product or injury to
you.

9. Your remote control uses low-powered digitally coded
transmissions in order to communicate with other wireless
devices. Although unlikely, nearby electronicdevices may
be affected. In that case, move the remote control away
from the affected electronic device.

10. The remote controlmay be interfered with by other equip­ment. When using your remote control, and it is affected by
electromagnetic interference, move away from the source.

General precautions

1. When boarding a flight or entering an area where RF trans­mitters are prohibited, deactivate wireless functionality.
See your hearing aids' user guide for information on how to
set your hearing aids in flight mode, because this will deac­tivate wireless transmission in both hearing aids and
remote control.

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2. If the hearing aids do not respond to the device because of
an unusual field disturbance, move away from the dis­turbingfield.

3. Do not use this device in locations where it is forbidden to
use electronic devices.

4. Your hearing aids and this device were given a unique com­munication code during the fitting. This ensures that the
device will not affect hearing aids worn by others.

5. High-powered electronicequipment, larger electronic
installations and metallic structures may significantly
reduce the operating range.

6. Opening or modifying the remote controlmight damage it.
If problems occur whichcannot be resolved by following
the remedy guidelines in the troubleshootingsection of this
user guide, consult your hearing care professional.

7. The remote controlmay only be repaired by an authorized
service center.

21

Regulatory information

Information on temperature, transport and
storage

Your remote control is subject to various tests in temperature
and damp heating cycling between -25°C and +60°C according
to internal and industrystandards.

Warranty

Your remote control is covered by a limited warranty issued by
the manufacturer for a period of 12 months from the day of the
original purchase. Please notice that extended warranties may
apply in your country. Please contact your local hearing care
professional for more information.

What is covered by the warranty:

Any electrical component, that because of workmanship,
manufacturingor design defects fails to function properly
under normal use during life of this warranty will be replaced or

22

repaired at no charge for parts or labor when returned to the
pointof purchase.

If it is determined that repair is not feasible, the entire unitmay
be replaced with an equivalent unitupon mutual agreement of
the hearing care professional and the customer.

What is not covered by this warranty:

Problems arising from improper handling or care, excessive
use, accidents, repairs made by an unauthorized party,
exposure to corrosive conditions or damage due to foreign
objects entering the device are NOT covered by the limited
warranty and may void it. The above warranty does not affect
any legal rights that you m ight have under applicable national
legislation governingsale of consumer products. Your hearing
care professional may have issued a warranty that goes beyond
the clauses of this limited warranty. Consult your hearing care
professional for further information.

NOTE: This device operates in the frequency range of 2.4
GHz – 2.48 GHz. This device includes a RF transmitter
that operates in the range of 2.4 GHz – 2.48 GHz.

23

US and Canada

Model: RC-3: FCC ID: X26RC-3, IC: 6941C-RC3

This device complies with Part 15 of the FCC Rules and ISED
Rules. In US: FCC CFR 47 Part 15, subpart C.

Operation is subject to the following two conditions: ( 1) this
device may not cause harmful interference, and (2) this device
must accept any interference received, including interference
that may cause undesired operation.

Note: This equipment has been tested and found to comply
withthe limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules and ISED Rules. These limits are designed to
provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, whichcan be determined by

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turningthe equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:

l Reorient or relocate the receiving antenna.

l Increase the separation between the equipment and the

receiver.

l Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

l Consult the dealer or an experienced radio/TVtechnician

for help.

Changes or modifications can void the user’s authorityto
operate the equipment.

Symbols

Be aware of information marked with the warning symbol:

WARNING points out a situation that could lead to
serious injuries.

25

CAUTION indicates a situationthat could lead to minor
and moderate injuries.

Advice and tips on how to handle your hearing aid bet­ter.

Equipment includes an RF transmitter.

Follow instructions for use.

Please ask your local hearing care professional
concerningdisposal of your hearing aids and
accessories.

NOTE: Country-specificregulations may apply.

Product is a Type B applied part.

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Complies with

IMDA Standards

DA108167

Technical specifications

Operating range: Up to 3 meters

Wireless technology: 2.4 GHz

Operating temperature: 0-55°C

Nominal RF output power transmitted: 4 dBm

© 2019GN Hearing A/S. All rights reserved. ReSound is a
trademark of GN Hearing A/S.

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Man ufacturer according to

EU Me dical De vice Directive
93/4 2/EECan d
Heal th Ca nad a:

GN Hea ringA/S
La utrupbj erg 7
DK-2750 Ball erup
Den mark
CVRno. 5 50827 15

Distributorin USA:

GN ReSo und North America
8001 E Blo omington Freewa y
Bloomington , M N 55420
USA
1-888-735-43 27
resound. com

ReSoun d Gove rnment
Services
8001 E Blo omington Freewa y
Bloomington , M N 55420
USA
1-800-392-99 32
resound. com/vet eran s

Distributorin Cana da :

ReSoun d Cana da
303 Su perte st Roa d
Toronto, ON M3J 2 M4
Canad a
1-888-737-68 63
resound. com

401188 011US-CA-VA-19 .08 - Re v. C