User guide
Receiver-In-Ear hearing aids
future-resound.com
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Left Hearing Aid Right Hearing Aid
Serial number Serial number
Model number Model number
Receiver type
Low Power
Medium Power
High Power
Ultra Power
Receiver type
Low Power
Medium Power
High Power
Ultra Power
Receiver tube length
0 1 2 3 4
Receiver tube length
0 1 2 3 4
Battery size
312 13
Open/ standard
fitting:
Small
Medium
Large
Small
Medium
Large
Tulip Earmold
Open dome Power dome Tulip dome RIE mold
Program Beep Description
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2
3
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Hearing aid type designations for models included in this user guide are:
BRIE, FCC ID: X26BRIE, IC: 6941C-BRIE; VE312, FCC ID: X26VE312, IC: 6941C-VE312. Please see page 7
for a list of models referring to all types.
This device operates in the frequency range of 2.4 GHz - 2.48 GHz. This device includes an RF transmitter
that operates in the range of 2.4 GHz - 2.48 GHz.
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1 Introduction
Congratulations on the purchase of your new hearing aids. ReSound’s innovative sound technology and
design, combined with the customized programming selected by your hearing care professional, will
make hearing a more enjoyable experience.
Please read this manual carefully in order to wholly benefit from the use of your hearing aids. With
proper care, maintenance, and usage, your hearing aids will serve you in better communication for many
years.
Ask your hearing care professional if you have any questions.
2 Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer
sound to the eardrum of a hearing-impaired person.
3 Becoming accustomed to amplification
While purchasing a hearing aid is a major step, it is only one step in a process toward more comfortable
hearing. Successfully adapting to the amplification your hearing aid provides takes time and consistent
use.
You will enjoy more benefits from your ReSound hearing aid by taking the following actions:
• Wear the hearing aid regularly in order to get comfortable using it.
• It takes time to get used to a hearing aid. It may help to begin by initially wearing your hearing aid
for short periods – even as little as 15 minutes – and then gradually increasing your wearing time.
In a way, it is no dierent from adjusting to contact lenses. Speak to your hearing care professional,
who can design a schedule tailored just for you.
• As you get more comfortable with the hearing aid, increase the wearing time and wear your hearing aid in multiple types of listening environments.
It may take as long as several months for your brain to get used to all the “new” sounds around you. Following these suggestions will give your brain time to learn how to interpret amplification and increase
the benefits you get from using a ReSound hearing aid.
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4 Statement
This device complies with part 15 of the FCC rules and ISED rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.
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NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules and ISED rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment o and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from the one in which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• Changes or modifications can void the user´s authority to operate the equipment.
The products comply with the following regulatory requirements:
• In EU: the device conforms to the Essential Requirements according to Annex I of Council Directive 93/42/EEC for medical devices (MDD)
• Hereby, GN ReSound A/S declares that the radio equipment type(s) BRIE and VE312 is/are in
compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.declarations.resound.com
• In US: FCC CFR 47 Part 15, subpart C.
• Other identified applicable international regulatory requirements in countries outside the EU and
US. Please refer to local country requirements for these areas.
• In Canada: these hearing aids are certified under the rules of ISED.
• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. This device
is granted pursuant to the Japanese Radio Law (電波法) and the Japanese telecommunications
Business Law (電気通信事業法) This device should not be modified (otherwise the granted designation number will become invalid
Mini Receiver In-the-Ear (RIE) hearing aids of type VE312 with FCC ID: X26VE312, IC number 6941CVE312 and size 312 battery are available in the following variant:
FT861-DRW, VA861-DRW, VA861-DRWZ
Receiver-in-the-ear (RIE) hearing aids of type BRIE with FCC ID X26BRIE, IC number 6941C-BRIE and
size 13 battery are available in the following variant:
FT862-DRW, VA862-DRW
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5 Contents
1 Introduction ...........................................................4
2 Intended use .......................................................... 4
3 Becoming accustomed to amplification ..........5
4 Statement ..............................................................6
5 Contents ................................................................8
6 Descriptions ....................................................... 10
6.1 Your hearing aid, models 61 and 62 .................10
6.2 Recognizing left and right hearing aid ...........12
7 Getting started .................................................. 13
7.1 On/O function .....................................................13
7.1.1 Smart Start .............................................................13
7.2 Inserting/Replacing the battery ........................13
7.3 Low battery indicator ...........................................14
7.3.1 Low battery indicator when using Z-Power
Rechargeable System 15
7.3.2 Low battery indicator when paired with
wireless accessories only .....................................15
7.4 Inser t/Remove hearing aid .................................16
7.4.1 Insert earmold ........................................................16
7.4.2 Remove earmold ...................................................17
7.4.3 Insert thin tube with dome .................................17
7.4.4 Remove thin tube with dome .............................18
7.4.5 Sports lock ..............................................................18
7.5 Operation of the hearing aid ..............................18
7.5.1 Push button and Multi-function button ..........18
8 Telephone use .................................................... 21
8.1 Using ReSound Smart Hearing Aids with
iPhone®, iPad®, and iPod touch® (optional) .....21
8.2 Using ReSound hearing aids with
Smart phone apps .................................................22
8.3 Cellular phones ......................................................22
8.4 Phone Now .............................................................22
8.4.1 Placement of Phone Now magnets ..................23
8.4.2 Phone Now usage .................................................23
8.5 Telecoil (62-DRW only) ........................................24
8.5.1 Tele loop systems .................................................25
8.5.2 HAC Telephone ......................................................25
8.6 Direct Audio Input (optional) ..............................26
8.6.1 Connecting DAI .....................................................27
8.6.2 Disconnecting DAI.................................................27
8.7 Flight mode (optional) .........................................28
9 The receiver tube ............................................... 29
10 How to apply domes .........................................30
10.1 ReSound domes ....................................................30
10.2 ReSound Tulip domes .........................................31
11 Wireless accessories .......................................... 32
12 Care and maintenance ...................................... 33
12.1 Daily maintenance .................................................34
12.2 Cleaning the receiver tubes and domes ..........34
12.3 Cleaning RIE or molds
(does not apply for UP molds) ...........................34
12.4 Changing wax guard for receiver tube .............34
13 General warnings ............................................... 35
14 Using ReSound hearing aids with
ReSound apps for smart phones .................... 38
14.1 Intended use of ReSound apps for
smart phones: ........................................................38
14.2 General precautions .............................................38
15 Phone Now warnings ........................................ 39
15.1 Phone Now precautions ......................................39
16 Important points for FM ................................... 39
17 Battery warnings................................................ 41
18 Hearing aid expectations ................................. 41
19 Warning to hearing aid professionals
(US Only) ............................................................. 42
20 Important notice for prospective hearing
aid users (US Only) ............................................ 42
21 Children with hearing loss (US Only) ............. 42
22 Technical Specs Section ................................... 44
22.1 RIE - LP receiver .....................................................44
RIE - MP receiver ....................................................45
RIE - HP receiver.....................................................46
RIE - UP receiver.....................................................47
23 Troubleshooting guide .....................................48
24 Warranties and repairs .....................................52
25 Temperature test, transport and storage
information ......................................................... 53
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6 Descriptions
6.1 Your hearing aid – Models 61 and 62
1. Receiver tube
2. Receiver Open Dome
3. Receiver Tulip Dome
4. Receiver Power Dome
5. RIE mold
6. Sport lock
7. Battery compartment
8. Receiver
9. Multi-functional push button
10. LP receiver tube
11. MP receiver tube
12. HP receiver tube
13. Model, and serial number (in battery chamber)
14. UP Receiver/Mold
62 model
61 models
1. Receiver tube
2. Receiver Open Dome
3. Receiver Tulip Dome
4. Receiver Power Dome
5. RIE mold
6. Sport lock
7. Battery compartment
8. Receiver
9. Multi-functional push button
10. LP receiver tube
11. MP receiver tube
12. HP receiver tube
13. Model, and serial number
14. UP Receiver/Mold
15. Left/Right indicator (in battery door)
61-DRWZ
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9
1
8
2
2
1
3
On
Off
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6.2 Recognizing left and right hearing aid
If you have two hearing aids, they may be tuned dierently: one for your left ear, the other for your right.
Do not swap them. Please pay attention to this when cleaning, storing and inserting the hearing aids.
You might want to ask your hearing care practitioner to mark your hearing aids with a colored Left and
Right indication: Left is blue and Right is red.
Left Right
7 Getting started
Once you have placed the hearing aids on your ears, you can turn them on.
The hearing aid always starts in program 1 and with the pre-set volume.
7.1 On/O function
1. Close the battery door to turn on the hearing aid in program 1 (one).
2. Open the battery door to turn o the hearing aid. Use your fingernail to
pull it open.
7.1.1 Smart Start
Smart Start delays the time before the hearing aid turns on after you close the
battery door. With Smart Start, you will hear a beep ( etc.) for each second of
the delay period (5 or 10 seconds delay).
If you do not want to turn on the hearing aids prior to placing them on your ear,
ask your hearing care professional to de-activate Smart Start.
7.2 Inserting/Replacing the battery
1. Open the battery door completely by using your fingernail. Remove the
used battery if present.
2. Prepare the new battery (please refer to page 2 for information on appropriate battery type/size for your hearing aid). Remove the protective
foil to activate the battery.
3. Wait for 2 minutes before inserting the battery into the hearing aid.
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4. Insert the new battery with the positive side in the correct position. Always insert the battery in
the door: never directly into the hearing aid.
5. Gently close the battery door.
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1. Always use new Zinc-Air batteries that have a minimum remaining shelf life of 1 year.
2. Whenever the hearing aids are not in use, remember to turn them o to avoid unnecessary
battery consumption. For VA861-DRWZ, if using the silver-zinc rechargeable battery, place the
hearing instrument in the charger or remove the battery.
3. At night, switch o the hearing aid and open the battery door completely to allow moisture
to evaporate and prolong the hearing aid’s lifespan. For VA861-DRWZ, if using silver-zinc
rechargeable batteries, place the hearing instrument in the charger.
4. If the hearing aid is experiencing frequent loss of connection to wireless accessories, contact
your hearing care professional for a list of low impedance batteries.
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WARNING: Batteries contain dangerous substances and should be disposed of carefully in the
interest of your safety and for the environment. Also, keep batteries away from pets, children and
mentally disabled persons.
7.3 Low battery indicator
The hearing aid will reduce amplification and play a melody if battery power gets too low. This signal will
recur every 15 minutes until the hearing aid automatically switches o.
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NOTE: Keep spare batteries on hand.
7.3.1 Low battery indiciator when using Z-Power Rechargeable System
The acoustical low battery indicator, discussed in the above, will not function in the same way when
used with the Z-Power Rechargeable System due to the battery design.
As soon as the indicator is activated (or heard), connect the hearing instrument to the charger provided to you or replace with non-chargeable Zinc-Air batteries.
It is recommended that you keep a supply of non-rechargeable Zinc-air batteries to use in case you do
not have your charger with you, or do not have the time to recharge the battery with your charger.
7.3.2 Low battery indicator when paired with wireless accessories only
The batteries drain faster when you use wireless functionalities like direct streaming from your iPhone or
streaming sound from your TV with our TV Streamer. When the batteries deplete, the support of some
wireless accessories shuts down. Full functionality returns when you insert a new battery.
The table below shows how the functionality decreases with the depletion of the batteries.
Battery level Signal Hearing aid Remote Control Streaming
Fully charged
P P P
Low
P P O
Depleted
(change battery)
P O O
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7.4 Insert/Remove hearing aid
For comfort, always turn o your hearing aids before you insert or remove them.
7.4.1 Insert earmold
1. Hold the earmold between your thumb and index finger and position its
sound outlet in your ear canal.
2. Slide the earmold all the way into your ear with a gentle, twisting movement.
3. Move the earmold up and down and gently press to place it correctly in
the ear. Opening and closing your mouth can ease insertion.
4. Make sure the hearing aid sits firmly behind the ear.
By experimenting, you may discover an easier method. With proper insertion,
hearing aids should fit snugly but comfortably.
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NOTE: It may be helpful to pull your ear up and outward with your opposite hand during insertion.
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CAUTION: Never attempt to modify the shape of the hearing aid, earmolds,
or tubing yourself.
7.4.2 Remove earmold
1. Lift the hearing aid from behind the ear. For a moment, let it hang beside your ear.
2. Gently pull the removal cord (not the hearing aid or the tubing) to pull the hearing aid from the
ear.
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NOTE: For receiver tube custom earmolds, grasp the removal cord and pull the earmould outward.
3. Remove the earmold completely by gently twisting it.
7.4.3 Insert receiver tube with dome
1. Hang the hearing aid over the top of
the ear.
2. Hold the receiver tube where it bends
and gently place/push the dome into
the ear canal. Push the dome far
enough into the ear canal so that the
receiver tube lies flush with the head
(check with a mirror).
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NOTE: To avoid whistling, it is important that the tube and the dome fit correctly into your ear. For
other possible reasons, check with the Troubleshooting guide.
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CAUTION: Never attempt to bend or modify the shape of the receiver tube.
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7.4.4 Remove receiver tube with dome
1. Hold the receiver tube with your thumb and forefinger and remove the tube.
7.4.5 Sport lock
Your hearing care professional will apply and adjust the sport lock.
7.5 Operation of the hearing aid
7.5.1 Push button and Multi-function button
If you have a hearing aid with a push button or multi-function button, this will allow you to use up to four
dierent listening programs, each of them suitable for certain situations.
1. Tap the push button to switch between programs.
2. You will then hear one or more beeps. The number of beeps indicates which program you have
selected (one beep = program one, two beeps = program two, etc.).
3. When you turn the hearing aids o and then back on, they always return to the default setting
(program one and pre-set volume).
It should not be necessary to control the volume manually. However, in addition to controlling listening
programs, the multi-function button (62-DRW only) provides you with the ability to adjust the amplification to your liking.
The multi-function button is designed to change the volume or listening programs of the hearing aid,
based on dierent ways it is pressed.
Program button (61 models only) Multi-function button (62 models only)
If necessary, your hearing care practitioner can change the default settings for the multi-function button
and fill in the following table to indicate the new settings:
Multi-function button action Default setting New Setting
Short press up
Increases volume
Short press down Decreases volume
Long press up (3 seconds)
Changes programs
Long press down (3 seconds)
Activates streaming
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8 Telephone use
Your hearing aid allows you to use the telephone as you ordinarily do. Finding
the optimal position for holding a telephone may require practice. One or more
of the following suggestions may be helpful:
1. Hold the telephone up to your ear.
2. Hold the telephone towards the top of the ear (closer to where the
microphones are).
3. If whistling occurs, it may take a few seconds of holding the telephone in
the same position before the hearing aid eliminates the feedback.
4. Whistling may stop by holding the telephone slightly away from the ear.
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NOTE: Depending on your individual needs, your hearing care professional may activate a program
specifically for telephone use.
8.1 Using ReSound Smart Hearing Aids with iPhone®, iPad®, and iPod touch® (optional)
ReSound Forte and ReSound Vida hearing aids are Made for Apple, and allow for direct communication
and control with an iPhone®, iPad®, or iPod touch®.
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NOTE: For assistance with pairing and using these products with your ReSound device, please
contact your hearing care professional.
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NOTE: If you have two hearing aids with the Synchronized Push Button enabled, program changes
to one hearing aid automatically repeats in the second hearing aid. When you change a program
in one hearing aid, it responds with one or more beeps. The same number of confirmation beeps
in the second aid follows. This Synchronized Push Button can also be configured to allow one side
to control volume increase and the other side to control volume decrease. The volume changes to
one hearing aid are repeated on the other side to keep the levels the same.
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8.2 Using ReSound hearing aids with smart phone apps
Use with smart phone apps:
• Notifications of app updates should not be disabled, and it is recommended that the user installs
all updates to ensure that the app will function correctly and will be kept up to date.
• The app must only be used with ReSound devices for which it is intended, and ReSound takes no
responsibility if the app is used with other devices.
• If you would like a printed version of the user guide for a smart phone app, please consult customer support or go to our website at future-resound.com.
8.3 Cellular phones
Your hearing aid complies with the most stringent Standards of International Electromagnetic Compatibility. However, not all cell phones are hearing aid compatible (HAC).
Any degree of disturbance can be due to the nature of your particular cellular phone or of your wireless
telephone service provider.
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NOTE: If you find it dicult to obtain good results while using your cellular phone, your hearing
care professional will be able to give you advice on available wireless accessories to enhance listening capabilities.
8.4 Phone Now
The Phone Now function automatically switches your present listening program to your telephone
program when a telephone receiver, equipped with a magnet, is close to your ear. When you remove the
telephone receiver from your ear, the hearing aid automatically returns to the previous listening program.
8.4.1 Placement of Phone Now magnets
Place Phone Now magnet on your telephone receiver to allow operation of the Phone Now function. In order to place Phone Now magnet
properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when making a telephone call.
3. Place the magnets just below the telephone receiver. Make sure
not to cover the microphone openings. If necessary, move the
magnet to another position to improve ease of use and comfort while speaking.
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NOTE: If you are not satisfied with the strength of Phone Now, you can reposition the Phone Now
magnet or add additional Phone Now magnets.
NOTE: Prior to placing the magnet on the telephone or cell phone, use a recommended cleaning
agent to clean the telephone.
8.4.2 Phone Now usage
1. Use your telephone in a normal manner.
2. A short melody indicates that the Phone Now feature has automatically switched on the telephone program.
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8.5.1 Teleloop systems
To use teleloop systems, follow these steps:
1. Switch your hearing aid to the Telecoil program.
2. Find a good spot. Reception is not clear in all locations; it depends on the induction loop. Look for
signs or move to a dierent location.
3. If needed, adjust the volume.
4. When you leave, switch to program 1.
8.5.2 HAC Telephone
The telecoil picks up the HAC telephone’s telecoil signal and converts it to sound.
To use the HAC telephone, follow these steps:
1. Switch your hearing aid to the Telecoil program.
2. Pick up the telephone and place a call or answer a call.
3. Hold the telephone behind your ear – close to the hearing aid, and tilt it
slightly outwards.
4. Listen to the dial tone and move the telephone to get the best reception.
5. If needed, adjust the volume.
6. When you hang up, switch to program 1.
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NOTE: If the phone has a poor telecoil signal, try to use a microphone
program. To avoid whistling, do not hold the handset too tightly against
your ear.
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NOTE: Initially, you may need to move the telephone receiver slightly to find the best position for
reliable Phone Now activation and good hearing on the telephone.
If you have two hearing aids with enabled Comfort Phone functionality, the hearing aid on the non
phone ear automatically reduces the volume.
8.5 Telecoil (62-DRW only)
Your hearing aid may be equipped with a telecoil. The Telecoil program may help to improve speech
understanding with Hearing Aid Compatible telephones and in theatres, cinemas, houses of worship etc.
that has teleloop installed.
The telecoil cannot work without a teleloop (a.k.a. induction-loop) or a Hearing Aid Compatible (HAC)
telephone. When you switch on the Telecoil program, your hearing aids pick up signals from the teleloop
or HAC telephone.
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NOTE: If you are having trouble hearing with the teleloop, ask you hearing care professional to
adjust the program.
NOTE: If there is no sound from the hearing aids in a teleloop system and an active Telecoil program, the teleloop system may not be turned on or is not operating correctly.
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8.6 Direct Audio Input (optional - 62 model)
Your hearing aid is equipped with a Direct Audio Input facility. Direct Audio Input allows direct connection of sound sources, a radio, television or even school equipment, to your hearing aid. Often, this will
improve sound quality.
8.6.1 Connecting DAI
1. Align the tip of the DAI click-on adaptor with the groove just above the battery door and below
the model number.
2. Once in place, move the DAI click-on adaptor in the direction of the battery door.
3. Gently click the DAI click-on adaptor onto the hearing aid.
Audio shoe
The sound source transmits to your hearing aid via a cable and a click-on device.
The hearing aid automatically detects the Direct Audio Input (DAI) source. The DAI supports the systems
for wireless use as well.
Your hearing aid professional can adjust your hearing aids to fit the mix between the digital audio input
and the microphones on your hearing aids. You may, e.g. select to lower the ambient sounds and amplify
the sounds from the transmitter.
This accessory connects to the bottom of the hearing aids. Once clicked into place, the hearing aids automatically close the microphones and switch to DAI.
8.6.2 Disconnecting DAI
1. Press and hold the button on the front side of the DAI click-on adaptor.
2. Gently remove the DAI click-on adaptor from the hearing aid.
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8.7 Flight mode (optional)
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WARNING: When boarding a flight or entering an area where RF transmitters are prohibited, wireless functionality must be deactivated.
Your ReSound hearing aid allows you to control it from your smart phone or Remote Control 2. However,
in some areas you are requested to turn o wireless communication.
Follow these steps to turn o wireless mode:
1. For each hearing aid, open and close (open-close, open-close, open-close) the battery door three
times within a 10-second period.
2. Double-dings for ten seconds ( etc.) indicate that your hearing aid is in Flight mode.
Follow these steps to activate wireless mode:
1. For each hearing aid, open and close the battery door once.
2. Your hearing aids are in wireless mode after 10 seconds.
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NOTE: Both hearing aids must be set in Flight mode - even with synchronisation enabled.
NOTE: It is important to wait an additional 15 seconds after wireless function resumes before
opening and closing the battery door again for any reason. Flight mode will resume if you open
and close the battery door during this 15-second window.
NOTE: Flight mode must be activated by your clinician in order to be controlled.
9 The receiver tube
The receiver tube contains the wiring to the receiver, which delivers the sound to the ear canal. It is important that the receiver tube and the receiver dome/RIE mould fits correctly in your ear. If the receiver
tube or the receiver dome/RIE mould irritates your ear in any way and prevents you from wearing your
hearing aid, please contact your hearing care professional.
You should never attempt to modify the shape of the receiver tube yourself. The receiver tube and the
receiver dome/RIE mould should be cleaned regularly.
Please see cleaning instructions in chapter 12.2 – 12.4.
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10 How to apply domes
It is recommended that your hearing care professional shows you how to change the domes, because
incorrect dome replacement could result in the dome being left in the ear when you remove the hearing
aid.
10.1 ReSound domes
Follow these steps to mount domes:
1. Push the new dome over the ribs flange on the receiver.
2. Make sure that the new dome is properly and securely mounted.
10.2 ReSound Tulip domes
The Tulip domes are mounted in a similar manner to the ordinary domes, but a few extra steps are
required. The Tulip domes consist of two “petals”.
Follow these steps to mount domes:
1. Push the largest petal away from the receiver tube using a finger. This bends the petal forward.
2. Push the new tulip dome over the flange.
3. Then push the largest petal backwards, and it will be placed on top of the smaller petal.
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NOTE: It is important to note that the largest petal is the outermost petal.
4. Make sure that the new dome is properly and securely mounted.
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11 Wireless accessories
With wireless accessories, you can stream sound from your TV or music player directly to your ReSound
hearing aids and you can also control them without wearing an intermediary device around your neck.
Ask your hearing care professional for more information on the range of wireless accessories.
12 i Care and maintenance
Please follow the instructions below to have the best user experience and to prolong the durability of
your hearing aids:
1. Keep your hearing aid clean and dry. Wipe the case with a soft cloth or tissue after use to remove
grease or moisture. Do not use water or solvents, as these can damage the hearing aid(s).
2. Never immerse hearing aids in water or other liquids, as liquids may cause permanent damage to
the hearing aids.
3. Avoid rough handling of hearing aids or dropping them on hard surfaces or floors.
4. Do not leave hearing aids in or near direct heat or sunlight, such as in a hot, parked car, as excessive heat can cause damage or deform the casing.
5. Do not wear your hearing aid while showering, swimming, in heavy rain or in a moist atmosphere
such as a steam bath or sauna.
6. If your hearing aid does get wet, or if it has been exposed to high humidity or perspiration, it
should be left to dry out overnight with the battery out and the battery door open. It is also a
good idea to put the hearing aid and battery in a sealed container together with a drying agent
(desiccator) overnight. Do not use the aid until it is completely dry. Consult your hearing care
professional as to which drying agent to use.
7. Remove your hearing aid when applying cosmetics, perfume, aftershave, hair spray, and suntan
lotion. These might get into the aid and cause damage.
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12.1 i Daily maintenance
It is important to keep your hearing aid clean and dry. On a daily basis, clean the hearing aids using a soft
cloth or tissue. In order to avoid damage due to humidity or excessive perspiration, the use of a drying kit
is recommended.
12.2 Cleaning the receiver tubes and domes
The receiver tube and the receiver dome should be cleaned regularly. Use a damp cloth to clean the receiver tube and receiver dome on the outside. Do not use water when you are cleaning the receiver tubes
or the receiver domes. This process is also used to clean the UP receiver mold. Please see chapter 12.4
for how to change the wax guard filter.
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NOTE: If the components get sti, brittle, or discolured, ask your hearing care professional for a
replacement.
12.3 i Cleaning RIE or molds (does not apply for UP molds)
1. Separate the mold from the receiver tube.
2. Clean the RIE mold using a mild soap, and rinse with lukewarm water.
3. After cleaning, dry RIE molds thoroughly and remove any residual water and debris utilising an air
bulb.
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NOTE: Earmold tubing may become sti, brittle, or discoloured over time. Contact your hearing
care professional regarding changes.
12.4 Changing wax guard for receiver
For changing Cerustop (white) wax filters, the following steps are needed:
1. To remove the old wax guard, insert the removal side of the wax guard tool into the used wax
guard so that the shaft of the tool is touching the rim of the wax guard. Slowly pull the wax guard
straight out.
2. To insert the new wax guard, gently press the replacement side of the wax guard tool straight into
the hole of the sound outlet until the outer ring lies flush with the outside of the receiver. Pull the
tool straight out -the new wax guard will remain in place.
36 37
13 i General warnings
1. Consult a hearing care professional if you think there may be a foreign object in your ear canal, if
you experience skin irritation, or if excessive earwax accumulates with the use of the hearing aid.
2. Dierent types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing aids. It is
recommended not to wear hearing aids during these or other similar procedures. Other types of
radiation, such as burglar alarms, room surveillance systems, radio equipment, mobile telephones,
contain less energy and will not damage hearing aids. However, they have the potential to momentarily aect the sound quality or temporarily create undesired sounds from hearing aids.
3. Do not wear hearing aids in mines, oil fields, or other explosive areas unless those areas are certified for hearing aid use.
4. Do not allow others to use your hearing aids. This may cause damage to the hearing aids or to the
hearing of the other individual.
5. Hearing Aid usage by children or mentally disabled persons should be supervised at all times
to ensure their safety. The hearing aid contains small parts that could be swallowed by children.
Please be mindful not to leave children unsupervised with this hearing aid.
6. Hearing aids should be used only as prescribed by your hearing care professional. Incorrect use
may result in hearing loss.
7. Warning to hearing care professionals: Special care should be exercised in selecting and fitting hearing aids with maximum sound pressure level that exceeds 132dB SPL with an IEC
60711:1981 occluded ear simulator. There may be a risk of impairment of the remaining hearing.
8. Be careful when boarding flights to deactivate the wireless functionality. Turn o your wireless
functionality by using the flight mode in areas where radio frequency emission is prohibited.
9. If device is broken, do not use.
10. External devices connected to the electrical input must be safe according to the requirements of
IEC 60601-1, IEC 60065, or IEC 60950-1 , as appropriate (wired connection, for example HI-PRO),
SpeedLink).
i
1. ReSound wireless devices include a RF transmitter that operates in the range of 2.4 GHz - 2.48
GHz.
2. Nominal RF output power transmitted is 0 dBm.
3. For use of wireless functionality only use wireless accessories. For further guidance regarding
e.g. pairing, please refer to the user guide of the relevant wireless accessory.
38 39
15 i Phone Now warnings
1. Keep magnets out of reach of pets, children and people with mental disabilities. If a magnet is
swallowed, please seek advice from a medical practitioner.
2. The magnet may aect some medical devices or electronic systems. The manufacturer of any
magnetically sensitive devices (e.g. pacemakers) should advise you regarding appropriate safety
precautions when using your hearing aid and magnet in close proximity to the medical device
or electronic system in question. If the manufacturer cannot issue a statement, we recommend
keeping the magnet or a telephone equipped with the magnet 30 cm (12”) away from magnetically sensitive devices (e.g. pacemakers).
15.1 i Phone Now precautions
1. High distortion during dialing or phoning may mean that the magnet is not in the optimal position relative to the telephone receiver. To avoid the issue, please move the magnet to another
place on the telephone receiver.
2. Only use magnets supplied by ReSound.
14 i Using ReSound hearing aids with ReSound apps for smart
phones
14.1 Intended use of ReSound apps for smart phones:
ReSound smart phone apps are intended to be used with ReSound wireless hearing aids. ReSound smart
phone apps send and receive signals from the ReSound wireless hearing aids via smart phones for which
the apps have been developed.
14.2 i General precautions
1. When wireless function is activated, the device uses low-powered digitally coded transmissions
in order to communicate with other wireless devices. Although unlikely, nearby electronic devices
may be aected. In that case, move the hearing aid away from the aected electronic device.
2. When using wireless functionality and the devices are aected by electromagnetic interference,
move away from the source.
3. Use only original ReSound consumables e.g. tubes and domes.
4. Only connect ReSound hearing aids to wireless accessories intended and qualified to be used with
ReSound hearing aids.
40 41
16 i Important points for FM
1. Do not use two transmitters on the same FM channel.
2. Do not use water or fluids for cleaning the FM shoe.
3. Do not use an FM transmitter in locations where it is forbidden to use electronic devices, for
instance in airplanes.
4. Be aware that FM signals might also be picked up and overheard by other receivers.
5. Before using the system in another country, contact your hearing care professional to make sure
your radio channel is permitted in that country.
6. Your FM shoe and transmitter may only be repaired by an authorized service centre.
17 i Battery warnings
Batteries contain dangerous substances and should be disposed of carefully in the interest of your safety
and for the environment. Please note:
1. Keep batteries away from pets, children and mentally challenged persons.
2. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has been
swallowed, as they can be harmful to your health.
3. Do not attempt to recharge batteries (Zinc Air) which are not specifically designated as rechargeable because they may leak or explode.
4. DO NOT attempt to dispose of batteries by burning them.
5. Used batteries are harmful to the environment. Please dispose of them according to local regulations or return them to your hearing care professional.
6. Remove the batteries to prevent leakage when the hearing aids are not in use for an extended
period of time.
7. If the batteries are not inserted correctly, the device will not work and the batteries may build up
heat. If this happens, please remove the batteries.
18 i Hearing aid expectations
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment
resulting from organic conditions. Consistent use of the hearing aid is recommended. In most cases,
infrequent use does not permit you to attain full benefit from it.
The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented by auditory training and instructions in lip-reading.
42 43
19 i Warning to hearing aid professionals (US Only)
A hearing care professional should advise a prospective hearing aid user to consult promptly with a
licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid professional determines through inquiry, actual observation, or review of any other available information
concerning the prospective user, that the prospective user has any of the following conditions:
1. Visible congenital or traumatic deformity of the ear.
2. History of active drainage from the ear within the previous 90 days.
3. History of sudden or rapidly progressive hearing loss within the previous 90 days.
4. Acute or chronic dizziness.
5. Unilateral hearing loss of sudden or recent onset within the previous 90 days.
6. Audiometric air-bone gap equal to or greater than 15 decibels at 500 Hertz (Hz), 1,000 Hz, and
2,000 Hz.
7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
8. Pain or discomfort in the ear.
20 i Important notice for prospective hearing aid users (US Only)
Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed
physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of a medical evaluation is to assure that all medically treatable conditions that may aect hearing are identified and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement that states that your
hearing loss has been medically evaluated and that you may be considered a candidate for a hearing
aid. The physician will refer you to an audiologist or a hearing care professional, as appropriate, for a
hearing aid evaluation. The audiologist or hearing care professional will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable
the audiologist or hearing care professional to select and fit a hearing aid to your individual needs. If you
have reservations about your ability to adapt to amplification, you should inquire about the availability
of a trial-rental or purchase-option program. Many hearing care professionals now oer programs that
permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you
want to purchase the hearing aid.
Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation
from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining
the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The
exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
21 i Children with hearing loss (US Only)
In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed
to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language
development and the educational and social growth of a child. An audiologist is qualified by training and
experience to assist in the evaluation and rehabilitation of a child with a hearing loss.
44 45
Reference test gain (60 dB SPL input) HFA 31 dB
Full-on gain (50 dB SPL Input)
Max
HFA5243
dB
dB
Maximum output (90 dB SPL input)
Max
HFA
113
108
dB SPL
dB SPL
Total harmonic distortion
500 Hz
800 Hz
1600 Hz
0.3
0.5
0.7
%
%
%
Telecoil sensitivity (SPLIV @ 31,6 mA/m) 90 dB SPL
Equivalent input noise (w/o noise reduction) 23 dB SPL
Frequency range (DIN 45605)
100–
7060
Hz
Current drain (in test mode) 1.3 mA
Frequency (Hz)
FULL-ON AND REFERENCE TEST GAIN FULL-ON AND REFERENCE TEST GAIN
Gain
(dB)
Reference test gain
60 dB SPL input
Full-on gain
50 dB SPL input
2cc Coupler
MAXIMUM OUTPUT (OSPL 90) MAXIMUM OUTPUT (OSPL 90)
Frequency (Hz)
Output
(dB SPL)
2cc Coupler
Data in accordance with IEC60118-0 Edition3.0 2015-06, IEC60118-7 and
ANSI S3.22-2009, supply Voltage 1.3V
Note: Telecoil sensitivity only applicable for 62 RIE models Note: Telecoil sensitivity only applicable for 62 RIE models
Reference test gain (60 dB SPL input) HFA 37 dB
Full-on gain (50 dB SPL Input)
Max
HFA5851
dB
dB
Maximum output (90 dB SPL input)
Max
HFA
116
114
dB SPL
dB SPL
Total harmonic distortion
500 Hz
800 Hz
1600 Hz
0.5
0.6
1.2
%
%
%
Telecoil sensitivity (SPLIV @ 31.6 mA/m) 96 dB SPL
Equivalent input noise (w/o noise reduction) 23 dB SPL
Frequency range (DIN 45605)
100–
7000
Hz
Current dra in (in test mode) 1.3 mA
RIE - MP receiver
Models: FT862-DRW, FT861-DRW, VA862-DRW,
VA861-DRW, VA861-DRWZ
Frequency (Hz)
Gain
(dB)
Reference test gain
60 dB SPL input
Full-on gain
50 dB SPL input
2cc Coupler
Frequency (Hz)
Output
(dB SPL)
2cc Coupler
Data in accordance with IEC60118-0 Edition3.0 2015-06, IEC60118-7 and
ANSI S3.22-2009, supply Voltage 1.3V
22 Technical specifications
22.1 RIE - LP receiver
Models: FT862-DRW, FT861-DRW, VA862-DRW, VA861-DRW,
VA861-DRWZ
46 47
Reference test gain (60 dB SPL input) HFA 42 dB
Full-on gain (50 dB SPL Input)
Max
HFA6556
dB
dB
Maximum output (90 dB SPL input)
Max
HFA
122
118
dB SPL
dB SPL
Total harmonic distortion
500 Hz
800 Hz
1600 Hz
0.6
1.2
0.7
%
%
%
Telecoil sensitivity (SPLIV @ 31.6 mA/m) 101 dB SPL
Equivalent input noise (w/o noise reduction) 23 dB SPL
Frequency range (DIN 45605)
100–
6030
Hz
Current dra in (in test mode) 1.3 mA
RIE - HP receiver
Models: FT862-DRW, FT861-DRW, VA862-DRW, VA861-DRW,
VA861-DRWZ
Frequency (Hz)
Gain
(dB)
Reference test gain
60 dB SPL input
Full-on gain
50 dB SPL input
2cc Coupler
Frequency (Hz)
Output
(dB SPL)
2cc Coupler
Data in accordance with IEC60118-0 Edition3.0 2015-06, IEC60118-7 and
ANSI S3.22-2009, supply Voltage 1.3V
Reference test gain (60 dB SPL input) HFA 47 dB
Full-on gain (50 dB SPL Input)
Max
HFA7564
dB
dB
Maximum output (90 dB SPL input)
Max
HFA
129
124
dB SPL
dB SPL
Total harmonic distortion
500 Hz
800 Hz
1600 Hz
1.3
2.1
0.1
%
%
%
Telecoil sensitivity (SPLIV @ 31.6 mA/m) 107 dB SPL
Equivalent input noise (w/o noise reduction) 23 dB SPL
Frequency range (DIN 45605)
100–
4910
Hz
Current dra in (in test mode) 1.2 mA
RIE - UP receiver
Models: FT862-DRW, FT861-DRW, VA862-DRW,
VA861-DRW, VA861-DRWZ
Frequency (Hz)
Gain
(dB)
-
Reference test gain
60 dB SPL input
Full-on gain
50 dB SPL input
2cc Coupler
Frequency (Hz)
Output
(dB SPL)
2cc Coupler
Data in accordance with IEC60118-0 Edition3.0 2015-06, IEC60118-7 and
ANSI S3.22-2009, supply Voltage 1.3V
FULL-ON AND REFERENCE TEST GAIN FULL-ON AND REFERENCE TEST GAIN
MAXIMUM OUTPUT (OSPL 90) MAXIMUM OUTPUT (OSPL 90)
Note: Telecoil sensitivity only applicable for 62 RIE models Note: Telecoil sensitivity only applicable for 62 RIE models
48 49
23 Troubleshooting guide
SYMPTOM CAUSE POSSIBLE REMEDY
Feedback, “whistling”
Is your earmold or dome inserted correctly? Put it in again.
Is the volume very loud? Reduce it.
Is the plastic tube or the earmold clogged or broken? Replace or visit your hearing care professional.
Are you holding an object (e.g. a hat, a telephone receiver) close to a
hearing aid?
Move your hand away to create more space between the hearing aid and the object.
Is your ear full of wax? Visit your physician.
No sound
Is the hearing aid turned on? Switch it on.
Is the hearing aid in telecoil mode? Switch to the microphone program.
Is there a battery in the hearing aid? Insert a new battery.
Is the battery still good? Replace with a new one.
Is the plastic tube or the earmold clogged or broken? Visit your hearing care practitioner.
Is your ear full of wax? Visit your physician.
50 51
SYMPTOM CAUSE POSSIBLE REMEDY
Sound is distorted, spluttering or weak?
Is the battery dead? Replace it with a new one.
Is the battery dirty? Clean it or replace it with a new one.
Is the plastic tube or the earmold clogged or broken? Visit your hearing care professional.
Did your hearing aid get moist? Use a desiccant.
Battery drains very quickly
Did you leave your hearing aid switched on for long periods of time? Always switch o your hearing aid when you are not using them, e.g. during the night.
Is the battery old? Check the date on the battery packaging.
52 53
24 Warranties and repairs
ReSound provides a warranty on hearing aids in the event of defects in workmanship or materials,
as described in applicable warranty documentation. In its service policy, ReSound pledges to secure
functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global
Compact initiative, ReSound is committed to doing this in line with environment-friendly best practices.
Hearing aids therefore, at ReSound’s discretion, may be replaced by new products or products manufactured from new or serviceable used parts, or repaired using new or refurbished replacement parts. The
warranty period of hearing aids is designated on your warranty card, which is provided by your hearing
care professional.
For hearing aids that require service, please contact your hearing care professional for assistance.
ReSound hearing aids that malfunction must be repaired by a qualified technician. Do not attempt to
open the case of hearing aids, as this will invalidate the warranty.
25 Temperature test, transport and storage information
ReSound hearing aids are subjected to various tests in temperature and damp heating cycling between
-25 °C (13 °F) and +70 °C (158 °F) according to internal and industry standards.
During transport or storage, the temperature should not exceed the limit values of -20 °C (-4 °F) to +60
°C (140 °F) and relative humidity of 90% RH, non-condensing (for limited time). The air pressure between
500 and 1100 hPa is appropriate.
Be aware of information marked with the warning symbol:
i WARNING points out a situation that could lead to serious injuries.
i CAUTION indicates a situation that could lead to minor and moderate injuries.
i Advice and tips on how to handle your hearing aid better.
Equipment includes RF transmitter
Follow instructions for use.
54 55
Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following
terms and conditions:
Copyright ® 2014, Kenneth MacKay. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions and the
following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
following disclaimer in the documentation and/or other materials provided with the distribution.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Please ask your local hearing care
professional concerning disposal of
your hearing aid
i
Use of the Made for Apple badge means that an accessory has
been designed to connect specifically to iPhone, iPad and iPod
touch models, and has been certified by the developer to meet
Apple performance standards. Apple is not responsible for
the operation of this device or its compliance with safety and
regulatory standards.
© 2018 GN Hearing A/S. All rights reserved. ReSound_Costco
is a trademark of GN Hearing A/S. Apple, the Apple logo, iPhone, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. The Bluetooth word mark
and logos are registered trademarks owned by the Bluetooth
SIG, Inc. Android is a trademark of Google Inc.
Manufacturer according to
EU Medical Device
Directive 93/42/EEC:
Manufacturer according
to FDA:
Manufacturer according
to Health Canada:
GN ReSound A/S
Lautrupbjerg 7
DK-2750 Ballerup
Denmark
Tel.: +45 4575 1111
CVR no. 55082715
GN ReSound North America
8001 E Bloomington Freeway
Bloomington, MN 55420
USA
1-800-882-3636
future-resound.com
ReSound Canada
303 Supertest Road
Toronto, ON M3J 2M4
Canada
1-888-737-6863
future-resound.com
Any issues relating to the EU Medical Device Directive 93/42/EEC or EU Radio
Equipment Directive 2014/53/EU should be directed to GN ReSound A/S.
400842011US CA-18.08-Rev.B
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