USER GUIDE
RECEIVER-IN-EAR
HEARING INSTRUMENT
Hearing instrument type designations for models included in this user guide are: SY312, FCC ID:
X26SY312 and MRIE, FCC ID: X26MRIE. Please see page 10 for list of models referring to all types.
Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause inter ference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from the one in which the receiver is
connected.
• Consult the dealer or an experienced radio/T V technician for help.
Changes or modications can void the user´s authority to operate the equipment
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Intended use
Generic air-conduction hearing instruments are wearable sound-amplifying devices intended to
compensate for impaired hearing. The fundamental operating principle of hearing instruments is to
receive, amplify, and transfer sound to the ear drum of a hearing impaired person.
List of countries:
Products without wireless functionality are intended for worldwide sales.
Products with wireless functionality are intended for sale in countries within European Economic
Area as well as Switzerland.
Specication of restrictions: You are not allowed to operate the equipment within 20 km of the centre
of Ny Ålesund, Norway.
The products are in compliance with the following regulator y requirements:
• In US: FCC CFR 47 Part 15, subpart C, section 15.249
• Other identied applicable international regulatory requirements in countries outside EU, US and
Canada. Please refer to local country requirements for these areas.
• In Canada these hearing instruments are certied under models: SY312/IC: 6941C-SY312
and MRIE/IC: 6941C-MRIE.
• This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
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Introduction
Congratulations on the purchase of your new hearing instruments. ReSound’s innovative sound
technology and design, combined with the customized device programming selected by your
hearing care professional, will make hearing a more enjoyable experience. Hearing instruments will
enable you to hear sounds that you may not have heard in years because of your hearing loss.
Practice and a positive attitude are important in learning to use hearing instruments. Your ReSound
instruments have been adjusted according to your individual hearing loss and needs. Some people
adjust quickly to wearing hearing instruments in their ears and hearing new sounds; other
people may need more time.
Please read this manual carefully in order to wholly benet from the use of your hearing instruments.
With proper care, maintenance, and usage, your hearing instruments will aid you in better communi-
cation for many years. Ask your hearing care professional if you have any questions.
ReSou nd is a registered t radem ark of ReSound A /S
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Hearing instrument model:
Battery size:
Receiver tube length:
Left serial number:
Dome size:
Right serial number:
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CONTENTS
Introduction ........................6
Description of the hearing instruments ...10
Getting started .....................12
On/Off function ....................12
SmartStart ........................12
Inserting/Replacing the battery .........13
Low battery indicator ................14
Inserting/removing hearing instruments...16
Program and Multi-Function buttons .....19
Flight mode .......................25
Telephone use ....................25
8
Listen to radio or TV .................27
PhoneNow........................28
Telecoil (optional) ...................31
Direct audio input (optional) ...........32
Connecting/Disconnecting audio boots ..32
Care and maintenance ...............34
Daily maintenance ..................35
The receiver tube ..................36
Cleaning the receiver tubes and domes ..37
Cleaning RIE molds .................37
Replacing the wax filter
(receiver-in-ear models).............38
How to apply domes ................41
ReSound Standard domes ...........41
ReSound Tulip domes ...............42
Wireless..........................43
General precautions.................44
General warnings...................45
Battery warning Information ...........48
Important notice for prospective
hearing aid users .................49
Children with hearing loss ............51
Warning to hearing aid dispensers ......52
Troubleshooting guide ...............54
Technical data .....................62
Warranty and repairs ................70
Temperature test, transport
and storage information.............71
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Micro RIE AL960-DR, AL760-DR, AL560-DR, ALT960-DR
Mini RIE AL961-DRW, AL761-DRW, AL561-DRW, ALT961-DRW (Type SY312)
RIE AL962-DVIRW, AL762-DVIRW, AL562-DVIRW,
ALT962-DVIRW, ALT762-DVIRW (Type MRIE)
1. Receiver tube
2. Receiver Open Dome
Alera 60
Alera 61
9
9, 10
Alera 62
3. Receiver Tulip Dome
4. Receiver Power Dome
5. RIE mold
6. Sports lock
7. Battery compartment
8. Receiver
9. Push button
10. Volume Control (optional)
10
7
1
8
7
2
1
8
2
1
8
7
11. NP receiver tube
12. HP receiver tube
13. Left/right indicator
14. Model, and serial number
15. Direct audio input
3
4
5
14
13
14
15
6
13
11 12
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Getting started
On
On/Off function
1. When the battery door is closed, the hearing instrument
Off
turns on, and the default program will be activ ated.
2. To turn off the hearing instrument, open the battery door.
Use your ngernail to pull it open.
Tip: Whenever the hearing instruments are not in use, remember to turn them off to avoid
unnecessary battery consumption.
SmartStart
Hearing instruments can be turned on once you have placed them on your ears. If you prefer to
turn them on just prior to placing them on your ear, your hearing care professional can activate
a function called SmartStart. This function will delay the time in which the hearing instruments
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turn on by ten seconds after the battery compartment is closed. With SmartStart, a beep will
be heard for each second of the delay period.
Inserting/Replacing the battery
1. Open the battery door completely by using your ngernail.
2. Remove the used battery, if present. Insert the new battery with the
positive side in the correct position.
3. Always use new Zinc-Air batteries that have a minimum
remaining shelf life of 1 year.
4. Gently close the battery door.
Remove the batteries to prevent battery leakage or corrosion when the hearing instruments are not in use for an extended period of time.
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Low battery indicator
Your hearing care professional can set your hearing instrument to give an acoustical indication
when the battery is reaching its end of life. The hearing instrument will reduce amplication and
emit a melody if battery power gets too low. This signal will recur every ve minutes until the
hearing instrument automatically switches off. It is recommended that you keep spare batteries
on hand.
at which use of the ReSound Unite TV, Phone Clip and Mini Microphone cannot be supported,
the hearing instrument will play two sets of descending tones. After this, your hearing instru-
ment and ReSound Unite Remote Control will continue to work as usual, but you will not be
able to use your ReSound Unite TV, Phone Clip or Mini Microphone. At some point the battery
level will also be too low to support the remote control as well and you will once again hear the
descending tones. The hearing instruments will continue to work as usual. Once a new battery
is inserted, full operation of the accessories will resume.
Low battery indicator (instruments paired with accessories only)
Active usage of the ReSound Unite accessories (Remote Control, Phone Clip, Unite TV and
Mini Microphone) requires more battery power from the hearing instruments than when they are
working without accessories which means that battery life is highly dependent on the amount of
wireless accessory usage. When the battery in the hearing instrument has depleted to a level
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Sports lock
Sports lock will be applied or adjusted by your hearing care professional.
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Inserting/Removing hearing instruments
Insertion (custom RIE molds)
1. Hold the RIE mold between your thumb and index nger and position its
sound outlet in your ear canal.
2. Slide the RIE mold all the way into your ear with a gentle, twisting movement.
3. Move the RIE mold up and down and gently press to ensure it is positioned
correctly in the ear. Opening and closing your mouth can ease insertion.
4. Make sure the hearing instrument is seated behind the ear.
By experimenting, an easier method may be discovered. With proper insertion,
hearing instruments should t snugly but comfortably. If hearing instruments
cause irritation of the ears, contact your hearing care professional.
Never attempt to modify the shape of the hearing instrument, RIE molds,
or tubing yourself.
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Tip: It may be helpful to pull the top of your ear back with your opposite hand during
insertion to open the ear canal.
Insertion (domes)
1. Hold the receiver tube where it bends, and gently push the dome into the ear canal. Push
the dome far enough into the ear canal so that the receiver tube lies flush with the side of the
head.
2. It is important that the tube and the
dome t correctly into your ear.
3. When the dome is placed correctly,
you should not be able to see the receiver
tube sticking out when facing a mirror.
Note: You should never attempt to bend or modify the shape of the receiver tube.
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Removal (RIE molds)
1. Grasp the removal string and pull the RIE mold outward.
2. Consult your hearing care professional if you have difculties removing the hearing instrument.
Removal (domes)
1. Hold the receiver tube with your thumb and forenger and pull the tube
outward.
2. Consult your hearing care professional if you have difculties
removing the hearing instrument.
Program and Multi-Function buttons
If you have a hearing aid with a program button or
multi-function button, this will allow you to use up to
four different listening programs, each of them suitable for certain situations.
Your instrument has a fully automatic volume control.
Therefore, it should not be necessary to control the
volume manually.
Program button (Alera 61 only)
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However, in addition to controlling listening programs, the multi-function button (Alera 62 only)
provides you with the ability to adjust the am plication to your liking.
The multi-function button is designed to change
the volume or listening programs of the hearing
instrument, based on different ways it is pressed.
If necessary, your hearing care practitioner can change these settings and ll in the following
table to indicate the new settings:
Multi-function button action Default setting New setting
Short press up Increases volume
Short press down Decreases volume
Multi-function button (Alera 62 only)
Long press up (3 seconds) Changes programs
Long press down (3 seconds Activates streaming
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When using the program or multi-function buttons to switch programs, each press will move the
instrument to the next program. For example, if it was in program 1 it will switch to program 2,
if it was in program 2 it will switch to program 3 etc.
When you close the battery door and switch the instrument on, it will start in program 1. Press
the program or multi-function buttons if you want to move to a different listening program.
Your hearing care professional can ll out the following table for you.
Program
Description of when to use
1
2
3
4
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Flight mode* (Alera 61 and 62 only)
When boarding a ight or entering an area where RF transmitters are prohibited, wireless
functionality must be deactivated, as it is not allowed to radiate radio signals.
For devices with push button: It is possible to disable wireless operation by opening and closing
the battery compartment of the hearing instrument while at the same time pressing the push
button. When disabled manually, wireless operation may be re-enabled by opening and closing
the battery compartment normally, (i.e. without at the same time pressing the push button).
For devices without push button: It is possible to disable wireless operation by opening and
closing the battery door twice within 10 seconds. Repeat this procedure to enable wireless
again.
Telephone use
If your hearing instruments are t with a receiver open dome or receiver tulip dome, you can
probably use the telephone as you normally would by holding it up to your ear canal opening.
If your hearing instruments are t with a receiver power dome or RIE mold, nding the optimal
position for holding a telephone while using a hearing instrument may require practice for some
individuals, and one or more of the following suggestions may be helpful.
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*Instruments paired with accessories only
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1. Hold the telephone as you would normally.
2. Hold the telephone towards the top of the ear (closer to where the
microphones are located).
3. If whistling occurs, it may take a brief moment of holding the telephone in the same position before the hearing instrument adapts
and reduces the feedback.
4. Any whistling may also be decreased by holding the telephone
slightly away from the ear.
5. Depending on your individual needs, your hearing care professional may activate a program
specically for telephone use.
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Listen to radio or TV
When listening to the TV or the radio, start out by listening to news commentators since they
usually speak clearly, then try other programs.
If you nd it difcult to listen to TV or radio, your hearing care professional will be able to give you
advice on available accessories to enhance your listening capabilities for TV and radio.
Cellular phones
Your hearing instrument is designed to comply with the most stringent Standards of International
Electromagnetic Compatibility. However, not all cell phones are hearing instrument compatible.
The varying degree of disturbance can be due to the nature of your particular cellular phone or
of your wireless telephony service provider.
If you nd it difcult to obtain a good result while using your cellular phone, your hearing care
professional will be able to give you advice on available accessories to enhance listening
capabilities.
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PhoneNow
The PhoneNow function, allows your hearing instrument to automatically switch to your tele-
phone program when a telephone receiver is raised to the ear. When the telephone receiver
is removed from the ear, the hearing instrument automatically returns to the previous listening
program.
Placement of PhoneNow magnets
In order to place PhoneNow magnets properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when making
a telephone call.
3. Place the magnets just below the telephone receiver. If necessary, move the magnet to
another position to improve ease of use and comfort while speaking.
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4. Use only recommended cleaning agent to clean the telephone prior to placing the magnet
on the phone.
PhoneNow usage
Telephones can be used in a normal manner. A short melody will indicate that the PhoneNow
feature has automatically switched the hearing instrument to your telephone program.
Initially, you may need to move the telephone receiver slightly to nd the best position for reliable
PhoneNow activation and good hearing on the telephone.
PhoneNow precautions
1. Keep magnets out of reach of pets, children and mentally challenged persons. If a magnet is
swallowed, please seek advice from a medical practitioner.
2. The magnet used to supplement the magnetic eld of a telephone receiver may affect some
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medical devices or electronic systems. The manufacturer of any magnetically sensitive
devices (e.g. pacemakers) should advise you regarding appropriate safety precautions
when using your hearing instrument and magnet in close proximity to the medical device or
electronic system in question. If the manufacturer cannot issue a statement, we recommend
keeping the magnet or a telephone equipped with the magnet 30 cm (12") away from
magnetically sensitive devices (e.g. pacemakers).
3. High distortion during dialing or phoning may mean that the magnet is not in the optimal
position relative to the telephone receiver. To avoid the issue, please move the magnet to
another place on the telephone receiver.
4. Only use magnets supplied by GN ReSound.
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Telecoil (optional)
If equipped, a telecoil can be activated by your hearing care professional and accessed through
one of the additional programs. A telecoil picks up a telephone’s magnetic signal and converts
it to sound. An optional telephone program may help to improve speech understanding on the
telephone. When using a telecoil program, the receiver of the telephone may need to be held
closer to the hearing instrument. The handset of the telephone may need to be moved to slightly
different positions in order to nd the best reception.
Tele-loop systems
Many places, such as theatres, houses of worship, and schools are equipped with tele-loop
systems. When using a telecoil program with tele-loop systems, sound is picked up directly and
may improve speech understanding. If there is no sound from the hearing instruments in a teleloop system and with a telecoil program activated, the tele-loop system may not be turned on
or is not operating correctly. If a facility is not equipped with a tele-loop system, sitting as close
as possible to the front may be helpful.
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Direct audio input (optional)
Use of direct audio input (DAI), which enables a direct connection of the hearing instruments to
items such as television, radio, and remote microphones, may increase speech understanding
for some individuals. The sound source is connected to the hearing instruments by a cable or
a wireless FM system to the audio boot. This accessory connects to the bottom of the hearing instruments, and once properly clicked into place, the hearing instruments switch to DAI
automatically.
Connecting/Disconnecting audio boots
Connecting audio boots
1
1. Align the tip of the audio boot with the groove just above the battery
compartment and below the model number.
2. Once in place, move the boot in the direction
of the battery compartment.
3. Gently click the audio boot onto the hearing
instrument.
Disconnecting audio boots
4. Press and hold the button on the front side
of the audio boot.
5. Gently remove the audio boot from the
hearing instrument.
2
3
4
5
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Care and maintenance
Proper handling
Your hearing instrument is protected by a layer of protective, hydrophobic nanocoat material.
However, please follow the following instructions to further prolong the durability of your hearing
instruments.
1. Never immerse hearing instruments in water or other liquids, as liquids may cause permanent
damage to the hearing instruments.
2. Avoid rough handling of hearing instruments or dropping them on hard surfaces or floors.
3. Do not leave hearing instruments in or near direct heat or sunlight, as excessive heat can
cause damage or deform the casing.
4. Hair spray, make-up, etc. may damage hearing instruments, and these should be removed
prior to the application of cosmetics.
Daily maintenance
It is important to keep your hearing instrument clean and dry. On a
daily basis, clean the hearing instruments using a soft cloth or tissue.
Do not use water or solvents, as these can damage the hearing instrument(s).
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The receiver tube
The receiver tube comes in two different power levels:
NP (Normal Power) and HP (High Power). Depending on your hearing
NP HP
loss you have either been tted with the NP or the HP receiver type.
Please go to page 10 to see your selected type. The receiver tube
contains the wiring to the receiver which delivers the sound to the ear canal. It is important
that the receiver tube and the receiver dome/RIE mold ts correctly in your ear. If the
receiver tube or the receiver dome/RIE mold irritates your ear in any way and prevents you from
wearing your hear ing instrument, please contact your hearing care pro fessional. You should
never attempt to modify the shape of the receiver tube yourself. The receiver tube and the receiver dome/RIE mold should be cleaned regularly. Please see instructions in the next section.
Cleaning the receiver tubes and domes
The receiver tube and the receiver dome should be cleaned regularly. Use a damp cloth to clean
the receiver tube and receiver dome on the outside. Do not use water when you are cleaning
the receiver tubes or the receiver domes. Please see instruction on page 30 or 31 for how to
change the wax guard lter.
Cleaning RIE molds
1. Separate the mold from the receiver tube.
2. Clean the RIE mold using a mild soap, and rinse with
lukewarm water.
3. After cleaning, dry RIE molds thoroughly and remove any
residual water and debris from the tubing utilizing an air bulb and wire loop.
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Changing wax guard for NP receiver tube
1
2
3 4
5
6
7
8
9
10
1. Clean any debris from the old wax guard.
2. Insert the wand into the old wax guard.
3. Twist the wand with the wax guard in a clockwise direction to ensure it is attached to the
wand.
4. Pull the wand and wax guard away from the tube/mold.
5. Insert the old wax guard into the center of the HF3 wheel.
6. Dispose of the old wax guard by drawing the wand to the narrow end of the center disposal
area.
7. Insert the empty wand into a new wax guard on the HF3 wheel.
8. Pull the new wax guard attached to the wand away from the HF3 wheel.
9. Insert the wand into the receiver tube/mold.
10. Twist the wand to release the new wax guard onto the receiver tube/mold.
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Changing wax guard for HP receiver tube
Power Dome:
Please contact your hearing care professional to have the wax guard in the power dome
exchanged for you.
Changing wax guard for HP receiver tube
RIE Mold:
How to apply domes
It is recommended that your hearing care professional change domes, as incorrect dome replacement could result in injury.
ReSound standard domes
1. Push the new dome over the
1
2
receiver.
2. Make sure that the new dome is
is properly and securely mounted.
1 2
40
3 4
5
6
7
8 9 10
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ReSound tulip domes
Tulip domes are mounted in a similar manner to standard domes, but a few extra steps are
required. Tulip domes consist of two “petals”. It is important to note that the largest petal is the
outermost petal. To ensure this:
1. Push the largest petal away from the receiver tube using a nger. This bends the petal
forward.
2. Then push the largest “petal” back, and it will be placed on top of the smaller petal.
Wireless
This device operates in the frequency range of 2.4 GHz – 2.48 GHz, and includes a RF transmitter that also operates in the range of 2.4 GHz – 2.48 GHz.
For use of wireless functionality only use ReSound Unite accessories. For further
guidance please refer to the user guide of the relevant ReSound Unite accessory.
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General precautions
1. Do not leave hearing instruments in the sun, near an open re, or in a hot, parked car.
2. Do not wear hearing instruments while showering, swimming, in heavy rain, or in a moist
atmosphere such as a steam bath or sauna.
3. Should the hearing instrument become moist, remove the battery and place the hearing
instrument in a closed container with a drying agent. Your hearing care professional can
provide options for drying containers or kits.
4. Remove the hearing instruments when applying items such as cosmetics, perfume, after-
shave, hair spray, and suntan lotion.
5. When wireless function is activated, the device uses low-powered digitally coded
transmissions in order to communicate with other wireless devices. Although unlikely, nearby
electronic devices may be affected. In that case, move the hearing instrument away from the
affected electronic device.
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6. When using wireless functionality and the devices are affected by electromagnetic
interference, move away from the source.
7. Use only original GN ReSound consumables, e.g., tubes and domes.
8. Do only connect ReSound hearing instruments to ReSound accessories intended and
qualied to be used with ReSound hearing instruments.
General warnings
1. Consult a hearing care professional if you discover a foreign object in your ear canal, if you
experience skin irritation, or if excessive ear wax accumulates with the use of the hearing
instrument.
2. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing
instruments. It is recommended not to wear hearing instruments during these or other similar
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procedures. Other types of radiation, such as burglar alarms, room surveillance systems,
radio equipment, mobile telephones, contain less energy and will not damage hearing
instruments. However, they have the potential to momentarily affect the sound quality or
temporarily create strange sounds from hearing instruments.
3. Do not wear hearing instruments in mines, oil elds, or other explosive areas unless those
areas are certied for hearing instrument use.
4. Do not allow others to use your hearing instruments. This may cause damage to the hearing
instruments or to the hearing of the other individual.
5. Instrument usage by children or mentally challenged persons should be supervised at all
times to ensure their safety. The hearing instrument contains small parts that could be
swallowed by children. Please be mindful not to leave children unsupervised with this hearing
instrument.
6. Hearing instruments should be used only as prescribed by your hearing care professional.
Incorrect use may result in hearing loss.
7. Warning to hearing care professionals: Special care should be exercised in selecting and
tting a hearing instrument(s) whose maximum sound pressure level exceeds 132 dB SPL
(with an IEC 60711:1981 occluded ear simulator), because there may be a risk of impairing
the remaining hearing of the hearing instrument user.
8. Be careful when boarding ights to deactivate the wireless functionality.
9. Turn off your wireless functionality by using the ight mode in areas where radio frequency
emission is prohibited.
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Battery warning information
Batteries contain dangerous substances, and should be disposed of carefully. This is for your
safety. Please note:
1. DO NOT attempt to recharge batteries (Zinc Air) which are not specically designated as
rechargeable because they may leak or explode.
2. DO NOT attempt to dispose of batteries by burning them.
3. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has been
swallowed, as they can be harmful to your health.
4. Keep batteries away from pets, children and individuals who are mentally challenged.
5. Used batteries are harmful to the environment. Please dispose of them according to local
regulations or return them to your hearing care
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professional.
Impor tant notice for prospective hearing aid users
Good health practice requires that a person with a hearing loss have a medical evaluation by
a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often re-
ferred to as otolaryngologists, otologists, or otorhinolaryngologists. The purpose of the medical
evaluation is to assure that all medically treatable conditions that may affect hearing are identi-
ed and treated before the hearing aid is purchased.
Following the medical evaluation, the physician will give you a written statement that states that
your hearing loss has been medically evaluated and that you may be considered a candidate
for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as
appropriate, for a hearing aid evaluation.
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The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your
ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and t a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplication, you should inquire about the
availability of a trial-rental or purchase-option program. Many hearing aid dispensers now offer
programs that permit you to wear a hearing aid for a period of time for a nominal fee after which
you may decide if you want to purchase the hearing aid.
US Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a
waiver statement declining the medical evaluation for religious or personal beliefs that preclude
consultation with a physician. The exercise of such a waiver is not in your best health interest
and its use is strongly discouraged.
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions.
The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented
by auditory training and instructions in lipreading. Consistent use of the aid is recommended. In
most cases, infrequent use does not permit you to attain full benet from it.
Children with hearing loss
In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be
directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. An audiologist
is qualied by training and experience to assist in the evaluation and rehabilitation of a child with
a hearing loss.
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Warning to hearing aid dispensers
A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with
a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing
aid dispenser determines through inquiry, actual observation, or review of any other available
information concerning the prospective user, that the prospective user has any of the following
conditions:
(i) Visible congenital or traumatic deformity of the ear.
(ii) History of active drainage from the ear within the previous 90 days.
(iii) History of sudden or rapidly progressive hearing loss within the previous 90 days.
(iv) Acute or chronic dizziness.
(v) Unilateral hearing loss of sudden or recent onset within the previous 90 days.
(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 Hertz (Hz), 1,000
Hz and 2,000 Hz.
(vii) Visible evidence of signicant cerumen accumulation or a foreign body in the ear canal.
(viii) Pain or discomfort in the ear.
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53
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
No sound • Not turned on
• Dead battery
• Battery door will not close
• Blocked RIE mold or tube
• Blocked wax lter
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POSSIBLE REMEDY
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Clean RIE mold or tube
• Replace wax lter or consult
your hearing care professional
55
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Not loud • Incorrect RIE mold placement
enough • Blocked RIE mold or dome
• Change in hearing sensitivity
• Excessive ear wax
• Volume set too low
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POSSIBLE REMEDY
• Reinsert RIE mold
• Clean RIE mold, replace dome, replace lter
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Excessive • Incorrect RIE mold placement
whistling / feedback • Incorrect dome placement
• Excessive ear wax
• Feedback control may need adjustment
• RIE mold tubing worn or damaged
• Hearing instrument settings not optimal
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POSSIBLE REMEDY
• Re-insert RIE mold carefully
• Re-insert dome
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
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TROUBLESHOOTING GUIDE
SYMPTOM CAUSE
Sound • Weak battery
distorted / • Improper RIE mold or dome t
not clear • Hearing instrument damaged
• Hearing instrument settings not optimal
Wireless does not work • Possible Root Cause - Device is in ight mode
If there a re any othe r probl ems not me ntione d in this gu ide, ple ase cont act your he aring c are prof essional.
60
POSSIBLE REMEDY
• Replace battery
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
For devices with push button: Open and close the battery compartment.
For devices without push button: Open and close the battery door twice within 10 seconds
(if Root Cause is device in ight mode)
61
Technical data for Micro/Mini RIE—NP receiver
Models: AL960, AL760, AL560, ALT960 [-DR]
AL961, AL761, AL561, ALT961 [-DRW]
Open Closed
Reference test gain (60 dB SPL input) HFA 30 32 dB
Full-on gain (50 dB SPL Input) Max
5042dB
HFA4741
Maximum output (90 dB SPL input) Max
HFA
Total harmonic distortion 500 Hz
800 Hz
1600 Hz
114
108
0.8
0.8
0.7
114
108
0.8
0.9
0.8
Equivalent input noise (w/o noise reduction) 24 25
Frequency range (DIN 45605) 100 – 6 79 0 10 0 – 67 20 Hz
Attack and release
Release
Current drain Battery size 10A
Battery size 312
62
(ANSI RTG -7 dB)
Attack
12
70
1.2
1.3
12 70ms
1.2
1.3
dB
dB SPL
dB SPL
%
%
%
dB SPL
ms
mA
mA
Input/Output Response
2cc Coupler
Frequen cy: 2000 H z
Output
(dB SPL)
Input (dB S PL)
Data in accordance with
ANSI S3.22–2003; Supply
Voltage 1.3 V, 2cc coupler
Maximum Output (OSPL 90)
2cc Coupler
Output
(dB SPL)
Frequency (Hz)
Full-On and Reference Test Gain
2cc Coupler
(dB)
Gain
Open conguration
Closed conguration
Full-on gain
50 dB SPL inp ut
Refere nce test ga in
60 dB SPL in put
Frequency (Hz)
—NP receiver
MICRO/MINI RIE
63
Technical data for Micro/Mini RIE—HP receiver
Models: AL960, AL760, AL560, ALT960 [-DR]
AL961, AL761, AL561, ALT961 [-DRW]
Open Closed
Reference test gain (60 dB SPL input) HFA 35 35 dB
Full-on gain (50 dB SPL Input) Max
5849dB
HFA5749
Maximum output (90 dB SPL input) Max
HFA
Total harmonic distortion 500 Hz
800 Hz
1600 Hz
117
112
0.8
1.1
0.9
117
112
0.7
1.0
0.8
Equivalent input noise (w/o noise reduction) 26 26
Frequency range (DIN 45605) 10 0 –7 150 100 –714 0 Hz
Attack and release
Release
Current drain Battery size 10A
Battery size 312
64
(ANSI RTG -7 dB)
Attack
12
70
1.2
1.4
12 70ms
1.2
1.4
dB
dB SPL
dB SPL
%
%
%
dB SPL
ms
mA
mA
Input/Output Response
2cc Coupler
Frequen cy: 2000 H z
Output
(dB SPL)
Input (dB S PL)
Data in accordance with
ANSI S3.22–2003; Supply
Voltage 1.3 V, 2cc coupler
Maximum Output (OSPL 90)
2cc Coupler
Output
(dB SPL)
Frequency (Hz)
Full-On and Reference Test Gain
2cc Coupler
(dB)
Gain
Open conguration
Closed conguration
Full-on gain
50 dB SPL inp ut
Refere nce test ga in
60 dB SPL in put
Frequency (Hz)
—NP receiver
MICRO/MINI RIE
65
Technical data for RIE—NP receiver
Models: AL962, AL762, AL562, ALT962, ALT762 [-DVIRW]
Reference test gain (60 dB SPL input) HFA 30 32 dB
Open Closed
Full-on gain (50 dB SPL Input) Max
5042dB
HFA4741
Maximum output (90 dB SPL input) Max
HFA
Total harmonic distortion 500 Hz
800 Hz
1600 Hz
114
108
0.8
0.8
0.7
114
108
0.8
0.9
0.8
Telecoil (SPLIV @31.6 mA/m, ANSI) HFA 90 91
Equivalent input noise (w/o noise reduction) 24 25
Frequency range (DIN 45605) 100 – 6 79 0 10 0 – 67 20 Hz
Attack and release
Release
(ANSI RTG -7 dB)
Attack
12
70
12 70ms
Current drain Batter y size 312 1.2 1.2 mA
66
dB
dB SPL
dB SPL
%
%
%
dB SPL
dB SPL
ms
Input/Output Response
2cc Coupler
Frequen cy: 2000 H z
Output
(dB SPL)
Input (dB S PL)
Data in accordance with
ANSI S3.22–2003; Supply
Voltage 1.3 V, 2cc coupler
Maximum Output (OSPL 90)
2cc Coupler
Output
(dB SPL)
Frequency (Hz)
Full-On and Reference Test Gain
2cc Coupler
(dB)
Gain
Open conguration
Closed conguration
Full-on gain
50 dB SPL inp ut
Refere nce test ga in
60 dB SPL in put
Frequency (Hz)
RIE—NP receiver
67
Technical data for RIE—HP receiver
Models: AL962, AL762, AL562, ALT962, ALT762 [-DVIRW]
Reference test gain (60 dB SPL input) HFA 35 35 dB
Open Closed
Full-on gain (50 dB SPL Input) Max
5849dB
HFA5749
Maximum output (90 dB SPL input) Max
HFA
Total harmonic distortion 500 Hz
800 Hz
1600 Hz
117
112
0.8
1.1
0.9
117
112
0.7
1.0
0.8
Telecoil (SPLIV @31.6 mA/m, ANSI) HFA 96 96
Equivalent input noise (w/o noise reduction) 26 26
Frequency range (DIN 45605) 10 0 –7 150 100 –714 0 Hz
Attack and release
Release
(ANSI RTG -7 dB)
Attack
12
70
12 70ms
Current drain Batter y size 312 1.2 1.2 mA
68
dB
dB SPL
dB SPL
%
%
%
dB SPL
dB SPL
ms
Input/Output Response
2cc Coupler
Frequen cy: 2000 H z
Output
(dB SPL)
Input (dB S PL)
Data in accordance with
ANSI S3.22–2003; Supply
Voltage 1.3 V, 2cc coupler
Maximum Output (OSPL 90)
2cc Coupler
Output
(dB SPL)
Frequency (Hz)
Full-On and Reference Test Gain
2cc Coupler
(dB)
Gain
Open conguration
Closed conguration
Full-on gain
50 dB SPL inp ut
Refere nce test ga in
60 dB SPL in put
Frequency (Hz)
RIE—HP receiver
69
TECHNICAL DATA
Hearing Instrument Maximum output
Model (2cc Coupler /
IEC 60118-7)
AL 961-D RW, AL761-DR W, A L561- DRW, A L461- DRW, A LT9 61- DR W,
AL9 62-DVIRW, AL762-DVIRW, AL562-DVIRW, ALT962-DVIRW,
ALT762-DVIRW (NP-Open) 114 dB SPL (typical)
AL961-D RW, AL761-DRW, AL 561-D RW, AL461-DRW ALT9 61- DR W,
AL9 62-DVIRW, AL762-DVIRW, AL562-DVIRW, ALT962-DVIRW,
ALT762-DVIRW (NP) 114 dB SPL (typical)
AL 961-D RW, AL761-DR W, A L561- DRW, A L461- DRW, A LT9 61- DR W,
AL9 62-DVIRW, AL762-DVIRW, AL562-DVIRW, ALT962-DVIRW,
ALT762-DVIRW (HP-Open) 117 dB SPL (typical)
AL 961-D RW, AL761-DR W, A L561- DRW, A L461- DRW, A LT9 61- DR W,
AL9 62-DVIRW, AL762-DVIRW, AL562-DVIRW, ALT962-DVIRW,
ALT762-DVIRW (HP) 117 dB SPL (typical)
70
TECHNICAL DATA
Hearing Instrument Maximum output
Model (2cc Coupler /
IEC 60118-7)
AL960-DR, AL760-DR, AL560-DR, ALT960-DR (NP-Open) 114 dB SPL (typical)
AL960-DR, AL760-DR, AL560-DR, ALT960-DR (NP) 114 dB SPL (typical)
AL960-DR, AL760-DR, AL560-DR, ALT960-DR (HP-Open) 117 dB SPL (typical)
AL960-DR, AL760-DR, AL560-DR, ALT960-DR (HP) 117 dB SPL (typical)
71
Warranty and repairs
ReSound provides a warranty on hearing instruments in the event of defects in workmanship or
materials, as described in applicable warranty documentation.
In its service policy, ReSound pledges to secure functionality at least equivalent to the original
hearing instrument.
As a signatory to the United Nations Global Compact initiative, ReSound is committed to
doing this in line with environment-friendly best practices. Hearing instruments therefore, at
ReSound’s discretion, may be replaced by new products or products manufactured from new
or serviceable used parts, or repaired using new or refurbished replacement parts.
The warranty period of hearing instruments is designated on your warranty card, which is
provided by your hearing care professional.
For hearing instruments that require service, please contact your hearing care professional for
assistance.
ReSound hearing instruments that malfunction must be repaired by a qualied technician. Do
not attempt to open the case of hearing instruments, as this will invalidate the warranty.
Temperature test, transport and storage information
GN ReSound Hearing Instruments are subjected to various tests in temperature and damp
heating cycling between -13° F and +158° F according to internal and industry standards.
During transport or storage, the temperature should not exceed the limit values of -4° F to 140° F
and relative humidity of 90% RH, non condensing (for limited time). The air pressure between
500 and 1100 hPa is appropriate.
72
73
Be aware of information marked with the warning symbol
WARNING points out a situation that could lead to serious injuries,
CAUTION indicates a situation that could lead to minor and moderate injuries.
Advice and tips on how to handle your hearing instrument better.
Equipment includes RF transmitter
Product is a Type B applied part
74
Please ask your local hearing care professional
concerning disposal of your hearing instrument.
Assembled in China of imported components.
Final pack-out and inspections in the U.S.
75
ReSound North America
8001 Bloomington Freeway
Bloomington, MN 55420
phone: 1-888-735-4327
ReSound Canada
303 Supertest Road
Toronto, Ontario M3J 2M4
phone: 1-888-737-6863
gnresound.com • consumerhelp@gnresound.com
17332111 Rev.A 2012.03
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