USER GUIDE
RECEIVER-IN-EAR
HEARING INSTRUMENT
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radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from the one in which the receiver is
connected.
• Consult the dealer or an experienced radio/ TV technician for help.
Changes or modications can void the user´s authority to operate the equipment
FCC ID: X26SY312
Statement:
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this device may not cause harmful inter
ference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency ene rgy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that inter
ference will not occur in a particular installation. If this equipment does cause harmful interference to
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Intended use
Hearing Instruments are intended for hearing impaired people to improve their hearing. The essential
performance of Hearing Instruments is to receive, amplify and transfer sound to the ear drum of a
hearing impaired person.
List of countries:
Products without wireless functionality are intended for worldwide sales.
Products with wireless functionality are intended for sale in countries within European Economic
Area as well as Switzerland.
Specication of restrictions: You are not allowed to operate the equipment within 20 km of the centre
of Ny Ålesund, Norway.
The products are in compliance with the following regulatory requirements:
• In EU: the device conforms to the Essential Requirements according to Annex I of Council Direc
tive 93/42/EEC for medical devices (MDD) and essential requirements and other relevant provi
sions of Directive 1999/5/EC (R&TTE).
The declaration of conformity may be consulted at www.resound.com
• In US: FCC CFR 47 Part 15, subpart C, section 15.249
• Other identied applicable international regulatory requirements in countries outside EU and US.
Please refer to local country requirements for these areas.
• Products are categorized as class 2 receiver according to EN 300 440
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Introduction
Congratulations on the purchase of your new hearing instruments. ReSound’s innovative sound
technology and design, combined with the customised device programming selected by your
hearing care professional, will make hearing a more enjoyable experience. Hearing instruments will
enable you to hear sounds that you may not have heard in years because of your hearing loss.
Practice and a positive attitude are impor tant in learning to use hearing instruments. Your ReSound
instruments have been adjusted according to your individual hearing loss and needs. Some people
adjust quickly to wearing hearing instruments in their ears and hearing new sounds; other
people may need more time.
Please read this manual carefully in order to wholly benet from the use of your hearing instruments.
With proper care, mainten ance, and usage, your hearing instruments will aid you in better communi
cation for many years. Ask your hearing care professional if you have any questions.
ReSound i s a registred trade m ark of ReSound A/S
Hearing instrument model:
Battery size:
Receiver tube length:
Dome size:
Left serial number:
Right serial number:
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CONTENTS
Introduction ........................6
Description of the hearing instruments ...10
Getting star ted .....................12
On/Off function ....................12
SmartStart ........................12
Inserting/Replacing the battery .........13
Low battery indicator ................14
Inserting/removing hearing instruments ...16
Operation of the hearing instrument .....19
Push button (Alera 61 only)............19
Flight mode .......................21
Telephone use ....................21
Listen to radio or TV .................23
Care and maintenance ...............26
Daily maintenance ..................27
Cleaning the receiver tubes and domes . .29
Cleaning RIE moulds ................29
Replacing the wa x filter
(receiver in-the-ear models)............30
How to apply domes ................34
General precautions.................36
General warnings ...................37
Battery warning Information ...........40
Troubleshooting guide ...............42
Technical data .....................50
Warranty and repairs ................51
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10. NP receiver tube
11. HP receiver tube
12. Left/right indicator
13. Model, and serial number
RIE BTE - AL961-DRW, AL761-DRW, AL561-DRW
RIE Mini-BTE - AL960 -DR, AL760-DR, AL560-DR
1. Receiver tube
2. Receiver Open Dome
3. Receiver Tulip Dome
4. Receiver Power Dome
5. RIE mould
6. Sports lock
7. Battery compartment
8. Receiver
9. Push button
Alera 60 Alera 61
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a function called SmartStart. This function will delay the time in which the hearing instruments
turn on by ten seconds after the battery compartment is closed. With SmartStart, a beep will
be heard for each second of the delay period.
Inserting/Replacing t he battery
1. Open the battery door completely by using your ngernail.
2. Remove the used battery, if present. Insert the new battery with the
positive side in the correct position.
3. Always use new ZincAir batteries that have a minimum
remaining shelf life of 1 year.
4. Gently close the battery door.
Tip: Remove the batteries to prevent leakage when the hearing instruments are not in use
for an extended period of time.
Getting star ted
On/Off function
1. When the battery door is closed, the hearing instrument
turns on, and the default program will be activ ated.
2. To turn off the hearing instrument, open the battery door.
Use your ngernail to pull it open.
Tip: Whenever the hearing instruments are not in use, remember to turn them off to avoid
unnecessary battery consumption.
SmartStart
Hearing instruments can be turned on once you have placed them on your ears. If you prefer to
turn them on just prior to placing them on your ear, your hearing care professional can activate
On
Off
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sets of descending tones. After this, your hearing instrument and ReSound Unite Remote Con
trol will continue to work as usual, but you will not be able to use your ReSound Unite TV and
Phone Clip. At some point the battery level will not support the remote control either and you will
once again hear the descending tones. The hearing instruments will continue to work as usual.
Once a new battery is inserted, full operation of the accessories will resume.
Sports lock
Sports lock will be applied or adjusted by your hearing care professional.
Low battery indicator
Your hearing care professional can set your hearing instrument to give an acoustical indication
when the battery is reaching its end of life. The hearing instrument will reduce amplication and
emit a melody if battery power gets too low. This signal will recur every ve minutes until the
hearing instrument automatically switches off. It is recommended that you keep spare batteries
on hand.
Low battery indicator (instrument s paired wi th accessories only)
Active usage of the ReSound Unite accessories (Remote Control, Phone Clip and TV Streamer)
requires more battery power from the hearing instruments than when these are working on their
own. When the battery in the hearing instrument has depleted to a level at which use of the
ReSound Unite TV and Phone Clip cannot be supported, the hearing instrument will play two
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Tip: It may be helpful to pull the top of your ear back with your opposite hand during
insertion to open the ear canal.
Insertion (domes)
1. Hold the receiver tube where it bends, and gently push the dome into the ear canal. Push
the dome far enough into the ear canal so that the receiver tube lies flush with the side of the
head.
2. It is important that the tube and the
dome t correctly into your ear.
3. When the dome is placed correctly,
you should not be able to see the receiver
tube sticking out when facing a mirror.
Note: You should never attempt to bend or modify the shape of the receiver tube.
Inserting/Removing hea ring inst ruments
Insertion (custom RIE moulds)
1. Hold the RIE mould between your thumb and index nger and position its
sound outlet in your ear canal.
2. Slide the RIE mould all the way into your ear with a gentle, twisting
movement.
3. Move the RIE mould up and down and gently press to ensure it is positioned
correctly in the ear. Opening and closing your mouth can ease insertion.
4. Make sure the hearing instrument is seated behind the ear.
By experimenting, an easier method may be discovered. With proper insertion,
hearing instruments should t snugly but comfortably. If hearing instruments
cause irritation of the ears, contact your hearing care professional.
Never attempt to modify the shape of the hearing instrument, RIE
moulds, or tubing yourself.
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Removal (RIE moulds)
1. Grasp the removal string and pull the RIE mould outward.
2. Consult your hearing care professional if you have difculties removing the hearing
instrument.
Removal (domes)
1. Hold the receiver tube with your thumb and forenger and pull the tube
outward.
2. Consult your hearing care professional if you have difculties
removing the hearing instrument.
Operat ion of the hearing instrument
Push button (Alera 61 only)
Depending on your experience level with hearing instruments, in
dividual hearing needs, and the type of listening environments you
experience, your hearing care professional may activate additional
programmes. If additional programmes have been activated, the
following list explains how they work.
1. You can switch between programmes by pushing the push button once.
2. You will then hear one or more beeps. The number of beeps indicates which programme you
have selected (one beep = programme one, two beeps = programme two, etc.).
3. When the hearing instruments are turned off and then back on, the hearing instrument
always returns to the default setting (programme one).
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Programme
Description of when to use
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Flight mode* (Alera 61 only)
When boarding a flight wireless functionality must be deactivated, as it is not allowed to radiate
radio signals during ights.
It is possible to disable wireless operation by opening and closing the battery compartment of
the hearing instrument while at the same time pressing the push button.
When disabled manually, wireless operation may be reenabled by opening and closing the bat
tery compartment normally, (i.e. without at the same time pressing the push button).
Telephone use
If your hearing instruments are t with a receiver open dome or receiver tulip dome, you can
probably use the telephone as you normally would by holding it up to your ear canal opening. If
*Instrume nts paired with ac cessories only
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Listen to radio or TV
When listening to the TV or the radio, start out by listening to news commentators since they
usually speak clearly, then try other programmes.
If you nd it difcult to listen to TV or radio, your hearing care professional will be able to give you
advice on available accessories to enhance your listening capabilities for TV and radio.
Cellular phones
Your hearing instrument is designed to comply with the most stringent Standards of International
Electromagnetic Compatibility. However, not all cell phones are hearing instrument compatible.
The varying degree of disturbance can be due to the nature of your particular cellular phone or
of your wireless telephony service provider.
If you nd it difcult to obtain a good result while using your cellular phone, your hearing care
professional will be able to give you advice on available accessories to enhance listening
capabilities.
your hearing instruments are t with a receiver power dome or RIE
mould, nding the optimal position for holding a telephone while using
a hearing instrument may require practice for some individuals, and one
or more of the following suggestions may be helpful.
1. Hold the telephone as you would normally.
2. Hold the telephone towards the top of the ear (closer to where the
microphones are located).
3. If whistling occurs, it may take a brief moment of holding the telephone in the same position
before the hearing instrument adapts and reduces the feedback.
4. Any whistling may also be decreased by holding the telephone slightly away from the ear.
5. Depending on your individual needs, your hearing care professional may activate a pro
gramme specically for telephone use.
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4. Use only recommended cleaning agent to clean the telephone prior to placing the magnet
on the phone.
PhoneNow usage
Telephones can be used in a normal manner. A short melody will indicate that the PhoneNow
feature has automatically switched the hearing instrument to your telephone programme.
Initially, you may need to move the telephone receiver slightly to nd the best position for reliable
PhoneNow activation and good hearing on the telephone.
PhoneNow precautions
1. Keep magnets out of reach of pets, children and mentally challenged persons. If a magnet is
swallowed, please seek advice from a medical practitioner.
2. The magnet used to strengthen the magnetic eld of a telephone receiver may affect
PhoneNow
The PhoneNow function, allows your hearing instrument to automatically switch to your tele
phone programme when a telephone receiver is raised to the ear. When the telephone receiver
is removed from the ear, the hearing instrument automatically returns to the previous listening
programme.
Placement of PhoneNow magnets
In order to place PhoneNow magnets properly:
1. Clean the telephone receiver thoroughly.
2. Hold the telephone vertically, in a position similar to when making
a telephone call.
3. Place the magnets just below the telephone receiver. If necessary, move the magnet to
another position to improve ease of use and comfort while speaking.
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1. Never immerse hearing instruments in water or other liquids, as liquids may cause permanent
damage to the hearing instruments.
2. Avoid rough handling of hearing instruments or dropping them on hard surfaces or oors.
3. Do not leave hearing instruments in or near direct heat or sunlight, as excessive heat can
cause damage or deform the casing.
4. Hair spray, makeup, etc. may damage hearing instruments, and these should be removed
prior to the application of cosmetics.
Daily maintenance
It is important to keep your hearing instrument clean and dry. On a
daily basis, clean the hearing instruments using a soft cloth or tissue.
functionality of some medical devices or electronic systems. Always keep the magnet or
a telephone equipped with the magnet at least 30 cm (12”) away from pacemakers, credit
cards and other magnetically sensitive devices.
3. High distortion during dialing or phoning may mean that the magnet is not in the optimal
position relative to the telephone receiver. To avoid the issue, please move the magnet to
another place on the telephone receiver.
4. Only use magnets supplied by GN ReSound.
Care and m aintenance
Proper handling
Your hearing instrument is protected by a layer of protective, hydrophobic nanocoat material.
However, please follow the following instructions to further prolong the durability of your hearing
instruments.
NP HP
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The receiver tube
The receiver tube comes in two different power levels:
NP (Normal Power) and HP (High Power). Depending on your hearing
loss you have either been tted with the NP or the HP receiver type.
Please go to page 10 to see your selected type. The receiver tube
contains the wiring to the receiver which delivers the sound to the ear canal. It is important
that the receiver tube and the receiver dome/RIE mold ts correctly in your ear. If the
receiver tube or the receiver dome/RIE mould irritates your ear in any way and prevents you
from wearing your hear ing instrument, please contact your hearing care pro fessional. You
should never attempt to modify the shape of the receiver tube yourself. The receiver tube and
the receiver dome/RIE mould should be cleaned regularly. Please see instructions in the next
section.
Cleaning the recei ver tubes and domes
The receiver tube and the receiver dome should be cleaned regularly. Use a damp cloth to clean
the receiver tube and receiver dome on the outside. Do not use water when you are cleaning
the receiver tubes or the receiver domes. Please see instruction on page 30 or 31 for how to
change the wax guard lter.
Cleaning RIE moulds
1. Separate the mould from the receiver tube.
2. Clean the RIE mould using a mild soap, and rinse with
lukewarm water.
3. After cleaning, dry RIE moulds thoroughly and remove any
residual water and debris from the tubing utilising an air bulb and wire loop.
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5. Insert the old waxguard into the center of the HF3 wheel.
6. Dispose of the old waxguard by drawing the wand to the narrow end of the center disposal
area.
7. Insert the empty wand into a new waxguard on the HF3 wheel.
8. Pull the new waxguard attached to the wand away from the HF3 wheel.
9. Insert the wand into the receiver tube/mould.
10. Twist the wand to release the new waxguard onto the receiver tube/mould.
Changing wax guard for NP receiver tube
1. Clean any debris from the old waxguard.
2. Insert the wand into the old waxguard.
3. Twist the wand with the waxguard in a clockwise direction to ensure it is attached to the
wand.
4. Pull the wand and waxguard away from the tube/mould.
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Changing wax guard for HP receiver tube
Power Dome:
Please contact your hearing care professional to have the wax guard in the power dome
exchanged for you.
Changing wax guard for HP receiver tube
RIE Mould:
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How to apply domes
It is recommended that your hearing care professional change domes, as incorrect dome re
placement could result in injury.
ReSound standard domes
1. Push the new dome over the
receiver.
2. Make sure that the new dome is
is properly and securely mounted.
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ReSound tulip domes
Tulip domes are mounted in a similar manner to standard domes, but a few extra steps are
required. Tulip domes consist of two “petals”. It is important to note that the largest petal is the
outermost petal. To ensure this:
1. Push the largest petal away from the receiver tube using a nger. This bends the petal
forward.
2. Then push the largest “petal” back, and it will be placed on top of the smaller petal.
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General precaut ions
1. Do not leave hearing instruments in the sun, near an open re, or in a hot, parked car.
2. Do not wear hearing instruments while showering, swimming, in heavy rain, or in a moist
atmosphere such as a steam bath or sauna.
3. Should the hearing instrument become moist, remove the battery and place the hearing
instrument in a closed container with a drying agent. Your hearing care professional can
provide options for drying containers or kits.
4. Remove the hearing instruments when applying items such as cosmetics, perfume, after
shave, hair spray, and suntan lotion.
5. When wireless function is activated, the device uses lowpowered digitally coded
transmissions in order to communicate with other wireless devices. Although unlikely, nearby
electronic devices may be affected. In that case, move the hearing instrument away from the
affected electronic device.
6. When using wireless functionality and the devices are affected by electromagnetic
interference, move away from the source.
General warnings
1. Consult a hearing care professional if you discover a foreign object in your ear canal, if you
experience skin irritation, or if excessive ear wax accumulates with the use of the hearing
instrument.
2. Different types of radiation, from e.g. NMR, MRI, or CT scanners, may damage hearing
instruments. It is recommended not to wear hearing instruments during these or other similar
procedures. Other types of radiation, such as burglar alarms, room surveillance systems,
radio equipment, mobile telephones, contain less energy and will not damage hearing
instruments. However, they have the potential to momentarily affect the sound quality or
temporarily create strange sounds from hearing instruments.
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3. Do not wear hearing instruments in mines, oil elds, or other explosive areas unless those
areas are certied for hearing instrument use.
4. Do not allow others to use your hearing instruments. This may cause damage to the hearing
instruments or to the hearing of the other individual.
5. Due to a choking hazard, hearing instrument usage by children or mentally challenged
individuals should be supervised at all times.
6. Hearing instruments should be used only as prescribed by your hearing care professional.
Incorrect use may result in hearing loss.
7. Be careful when boarding ights to deactivate the wireless functionality.
8. Keep magnets out of reach of pets, children and mentally challenged persons. If a magnet
is swallowed, please seek advice from a medical practitioner.
9. Turn off your wireless functionality by using the ight mode in areas where radio frequency
emission is prohibited.
10. Do only connect ReSound hearing instruments to ReSound accessories intended and
qualied to be used with ReSound hearing instruments.
11. For use of wireless functionality do only use ReSound Unite accessories. For further
guidance please refer to the user guide of the relevant ReSound Unite accessory.
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Battery warning information
Batteries, although very small, contain dangerous substances, and should be disposed of care
fully. This is for the safety of you and the environment. Please note:
1. DO NOT attempt to recharge standard zinc air batteries. They may leak or explode.
2. DO NOT attempt to dispose of batteries by burning them.
3. DO NOT place batteries in your mouth. Consult a physician immediately if a battery has
been swallowed, as they can be harmful to your health.
4. Keep batteries away from pets, children and mentallly challenged persons.
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POSSIBLE REMEDY
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Clean RIE mould or tube
• Replace wax lter or consult
your hearing care professional
TROUBLE SHOOTING GUIDE
SYMPTOM CAUSE
No sound • Not turned on
• Dead battery
• Battery door will not close
• Blocked RIE mould or tube
• Blocked wax lter
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POSSIBLE REMEDY
• Reinsert RIE mould
• Clean RIE mould, replace dome, replace lter
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
TROUBLE SHOOTING GUIDE
SYMPTOM CAUSE
Not loud • Incorrect RIE mould placement
enough • Blocked RIE mould or dome
• Change in hearing sensitivity
• Excessive ear wax
• Volume set too low
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POSSIBLE REMEDY
• Reinsert RIE mould carefully
• Reinsert dome
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
TROUBLE SHOOTING GUIDE
SYMPTOM CAUSE
Excessive • Incorrect RIE mould placement
whistling / feedback • Incorrect dome placement
• Excessive ear wax
• Feedback control may need adjustment
• RIE mould tubing worn or damaged
• Hearing instrument settings not optimal
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POSSIBLE REMEDY
• Replace battery
• Consult your hearing care professional
• Consult your hearing care professional
• Consult your hearing care professional
TROUBLE SHOOTING GUIDE
SYMPTOM CAUSE
Sound • Weak battery
distorted / • Improper RIE mould or dome t
not clear • Hearing instrument damaged
• Hearing instrument settings not optimal
If there are any other problems not mentioned in this guide,
please contact your hearing care professional.
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TECHNICAL DATA
Hearing In strument Maximum output
Model (2cc Coupler / IEC 60118-7)
AL961-DRW, AL761-DRW, AL561-DRW (NP-Open) 114 dB SPL (typical )
AL961-DRW, AL761-DRW, AL561-DRW (NP) 114 dB SPL (typica l)
AL961-DRW, AL761-DRW, AL561-DRW (HP-Open) 117 dB SPL (typical)
AL961-DRW, AL761-DRW, AL561-DRW (HP) 117 dB SPL (typical)
AL960 -DR, AL760-DR , AL560-D R (NP-Open) 114 dB SPL (typica l)
AL960 -DR, AL760-DR , AL560-D R (NP) 114 dB SPL (typica l)
AL960 -DR, AL760-DR , AL560-D R (HP-Open) 117 dB SPL (typical)
AL960 -DR, AL760-DR , AL560-D R (HP) 117 dB SPL (typical)
Warrant y and repairs
ReSound provides a warranty on hearing instruments in the event of defects in workmanship or
materials, as described in applicable warranty documentation.
In its service policy, ReSound pledges to secure functionality at least equivalent to the original
hearing instrument.
As a signatory to the United Nations Global Compact initiative, ReSound is committed to
doing this in line with environmentfriendly best practices. Hearing instruments therefore, at
ReSound’s discretion, may be replaced by new products or products manufactured from new
or serviceable used parts, or repaired using new or refurbished replacement parts.
The warranty period of hearing instruments is designated on your warranty card, which is
provided by your hearing care professional.
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For hearing instruments that require ser vice, please contact your hearing care professional for
assistance.
ReSound hearing instruments that malfunction must be repaired by a qualied technician. Do
not attempt to open the case of hearing instruments, as this will invalidate the warranty.
Temperature test, t ransport and storage information
GN ReSound Hearing Instruments are subjected to various tests in temperature and damp
heating cycling between 25 C and +70C according to internal and industry standards.
During transport or storage, the temperature should not exceed the limit values of 20C to 60C
and relative humidity of 90% RH, non condensing (for limited time). The air pressure between
500 and 1100 hPa is appropriate.
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Be aware of information marked with the warning symbol
WAR NING points out a situation that could lead to serious injuries,
CAUTION indicates a situation that could lead to minor and moderate injuries”
Advice and tips on how to handle your hear ing instrument better.
Equipment includes RF transmit ter
Product is a Type B applied part
Worldwide Headquarters
ReSound A/S
Lautrupbjerg 7
DK2750 Ballerup, Denmark
Tel.: +45 45 75 11 11
Fax: +45 45 75 11 19
www.resound.com
United Kingdom
GN ReSound Ltd.
Kirtlington Business Centre
Portway
Kirtlington
Oxon OX5 3JA
Tel.: +44 1869 352 800
Fax: +44 1869 343 466
www.gnresound.co.uk
Australia
GN ReSound Pty. Ltd.
Unit R1 Regents Park Estate
391 Park Road
Regents Park NSW 2143
Tel.: (free) 1800 658 955
Fax: +61 2 9743 7472
www.gnresound.com.au
New Zealand
GN ReSound (NZ) Ltd.
12 Parkway Drive
Mairangi Bay
Auckland
Tel.: (free) 0800 900 126
Fax: (free) 0800 007 695
www.gnresound.co.nz
Any issues relating to the EU Medical Device Directive
93/42/EEC, or Council Directive 1999/5/EEC on Radio
Equipment and Tele communications terminal equipment
should be directed to ReSound A/S
17332100GB10.01 Rev.B
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