ReSound 312 User Manual

User guide

ReSoundReceiver-In-Ear hearing aids

Hearing aid information

Left hearing aid Righ t h earing aid

Serial number

Model number Model number

Battery type £ Rechargeable £ Zinc-Air 312 £ Zinc-Air13

Serial number

Dome/ earmould

type

Closed dome

£ Small

£ Medium

£Large

Open dome

£ Small

£ Medium

£Large

Power dome

£ Small

£ Medium

£ Large

£ Tulip dome £ RIEearmould

Program Beep Description

1 One beep

2 Two beeps

3 Three beeps

4 Four beeps

2 Hearing aid information

Table of Contents

Hearing aid information 2

Introduction 5

Getting to know your hearing aid 7

Preparing your hearing aids for use 11

Placing your hearing aids in your ears 16

Removing your hearing aids from your ears 21

Using your hearing aids 23

Advanced options 32

Cleaning and caring for your hearing aids 41

Wirelessaccessories 53

Tinnitus Management 55

General warnings and cautions 64

Troubleshooting 69

Warnings to hearing care professionals(US only) 72

Regulatory information 75

Technical specifications 81

Hearing aid variants 84

Additionalinformation 85

Hearing aid information 3

4 Hearing aid information

Introduction

Thank you for choosing our hearing aids. We r ecommend that you use your hearing aids every day.

NOTE: Read t his booklet carefully BEFORE u sing your hearing aids.

Intended use

Generic air- conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer
sound to the eardrum of a hearing impaired person.

The hear ing aid is intended to be used by adults and children 12 years of age or older. The hearing aid is
intended to be used by lay persons.

For devices in cluding a T inn itus Sound Generator module

The Tinnitus Sound Generator module is a tool to generate sounds to be used in a Tinnitus Management
Program to temporarily relieve patients suffering from Tinnitus.

The target population is primarily the adult population over 18 years of age. This product may also be used
with children 12 years of age or older.

Introduction 5

For devices in cluding a d ome

The dome is intended to be connected to a receiver tube on the hear ing aid. The dome is intended to
ensure that the sound outlet of the hearing aid is placed in the ear canal.
This accessory isintended to be used by the same age gr oup as the hearing aid. The accessory is intended
to be used by lay persons.

6 Introduction

Getting to know your hearing aid

Rechargeable model

*Open dome is shown - yours may look different.

Getting to know your hearing aid 7

Zinc-Air battery model (312)

*Open dome is shown - yours may look different.
**Insidebattery compar tment.

8 Getting to know your hearing aid

Zinc-Air battery model (13)

*Open dome is shown - yours may look different.
**Insidebattery compar tment.

Getting to know your hearing aid 9

Domes and earmoulds

Tulip dome Closed dome Open dome Power dome Custom earmould

Domes are alllight gr ey.

Receivers and sports lock

Your receiver may have a micro­phone as shown here.

10 Getting to know your hearing aid

Your hearing aids are colour­coded.

Left = blue. Right = red.

The sports lock helps keep your
hearing aids in place when you
are physically active.

Preparing your hearing aids for use

Battery warnings — all models

WARNING:

of your used batteries according to your country’sregulations or return them to your hear ing care
professional.

Battery warnings — Rechargeable model

WARNING:

• Rechargeable hearing aids contain Li-Ion batteries. Exposure or ingestion can be seriously
harmful.

• Never put your rechargeable hearing aid in your mouth. Keep your rechargeable hearing aid
away from pets, children and people with cognitive, intellectual or mental health challenges.

• If a Li-Ion batter y or a rechargeable hearing aid isswallowed, seek immediate medical attention.

• If the outer casing of your rechargeable hearing aid is broken, the r echargeable batteries inside
may leak. In this case, do not attempt to use the hear ing aid – contact your hearing care
professional.

Batteries are harmful for the environment. Therefore, never try to burn them – dispose

Preparing your hearing aids for use 11

• Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse
immediatelywith warm water. If you get chemical burns, redness or skin irritation fr om batter y
leakage, seek medical attention.

Battery warnings — Zinc-Air battery models

WARNING:

• Swallowing a Z inc-Air battery can be har mful to your health. If a battery has been swallowed,
seek immediate medical attention.

• Never put a hearing aid battery in your mouth.

• Keep hearing aid batteries away fr om pets, children and people with cognitive, intellectualor
mental health challenges.

CAUTION:

• Batteries can leak. If you are not going to use your hearing aids for a few days, you MUST
remove the batteries.

• Battery leakage can cause chemical burns. If you ar e exposed to a battery leakage, rinse
immediatelywith lukewarm water. If you get chemical burns, redness or skin irritation, seek
immediate medicalattention.

• Never try to charge Zinc-Air batteries as this can cause leakage or a smallexplosion.

NOTE:

Alwaysuse new Zinc-Air batteries that have a minimum remaining shelf life of one year.

12 Preparing your hearing aids for use

Inserting the battery into your hearing aid — Zinc-Air battery
models

1. Open the battery door with
your fingernail. Remove the
old battery (if there is one) .

NOTE:

To save battery power, turn your hear ing aids off when they are not in use.

2. Remove the packaging and
protective foil from the new
battery. Wait for two minutes
while the battery activates.

3. Insert the new battery, with
the plus (+) sign correctly
positioned, into the batter y
compartment door.
Do n ot insert it directlyinto
the hearing aid.

4. Close the battery door

Preparing your hearing aids for use 13

At night, switch off the hearing aids and open the batter y doors completely to allow moisture to evaporate
and prolong the hearing aids’ lifespan.

If the hearing aids are experiencing frequent loss of connection to wirelessaccessories, contact your
hearing care professional for a list of low impedance batteries.

Charging your hearing aids — Rechargeable model

We recommend that you fullycharge your hearing aids before using them. To learn how to charge your
hearing aids, please consult the manual for your hearing aid charger.

Low battery warning (All models)

When the batteries are low on power, your hearing aids r educe the volume, and play a melody every
15minutes, until they are empty and turn off.

NOTE:

Keep spare batteries on hand.

14 Preparing your hearing aids for use

Low battery warning when paired with wireless accessories (all
models)

NOTE:

The batteries drain faster when you use wireless functionalities like streaming from your
smartphone or from your TV via our TV streamer. As the battery power goes down, the wireless
functions stop working. A short melody every five minutes indicates that battery power is too low. The
table below shows how the hearing aid functions are affected as the power leveldeclines.

Batt ery level Signal Hearing aid

Fully charged

Low

4 even t ones

Depleted

3 even t ones and

1 longer tone

P P P

P P

P

Remote control

x x

Streaming

x

These will work again when you insert a new battery (Zinc-Air battery models) or charge the hearing aid
(Rechargeable model).

Preparing your hearing aids for use 15

Placing your hearing aids in your ears

Distinguishing left from right

Left = blue Right = red

CAUTION:

this could damage your hearing.
Your hearing aids are colour-coded. Left = blue. Right = red.
If your hearing aids are not colour coded, ask your hearing care pr ofessional to add colour-coding.

16 Placing your hearing aids in your ears

If you have two hearing aids, they may be programmed differently. Do not swap them as

Inserting the receiver dome into your ear

If your hearing aids have domes, follow these instructions:

1. Hang the hearing aid over the
top of your ear.

NOTE:

If your hearing care professional has provided you with a sports lockon your receiver wire,

ensure you place the sports lockinto the indentation above your earlobe.

2. Hold the receiver wire where
it bends and gently
place/push the receiver dome
into your ear canal.

3. Push the dome far enough
into your ear canal so that the
wire rests against your head.
You can checkin a mirror.

Placing your hearing aids in your ears 17

To avoid whistling, ensure that the wire and dome fit correctly into your ear. If you continue to experience
whistling, check the troubleshooting guide for other possible reasons and solutions.

Sports lock

If you are very active, your hearing aids may move fr om the correct position. To avoid this, your hearing
care professional can attach and adjust a sports lock to the receiver.

To insert a hear ing aid with a sports lock:

1. Insert the hearing aid as usual

2. Tuck the sports lockinto the bottom of the
concha (the part of your ear just outside the ear
canal)

NOTE:

Sports locksmay become stiff, brittle, or discoloured over time. Contact your hearing care

professional for a replacement. Your hearing care professional will help you replace it.

18 Placing your hearing aids in your ears

Inserting earmoulds into your ears

If your hearing aids have earmoulds, follow these instructions:

1. Hold the earmould between
your thumb and index finger
and position the sound outlet
into your ear canal.

2. Slide the earmould into your
ear with a gentle, twisting
movement. Move the
earmould up and down and
press gently. Opening and
closing your mouth may
assist.

3. Place the hear ing aid behind
your ear and ensure it is
secure. When properly
inserted, your hearing aids
should fit snugly and
comfortably.

Placing your hearing aids in your ears 19

NOTE:

When inserting an earmould, it may help to pull your ear up and outward with the opposite

hand.

20 Placing your hearing aids in your ears

Removing your hearing aids from your ears

Removing receiver domes from your ears

If your hearing aids have domes, follow these instructions:

1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and
forefinger where it bends and pull the dome out
of your ear canal.

Removing your hearing aids f rom your ears 21

Removing earmoulds from your ears

If your hearing aids have earmoulds, follow these instructions:

1. Lift the hearing aid from behind your
ear. Let it hang beside your ear
momentarily.

22 Removing your hearing aids f rom your ears

2. Using your thumb and index finger, gently pull the
earmould (not the hearing aid or the wire) loose from your
ear. If your earmould has a removal cord, pull it gently to
assist. T he removal cord is a separate line that is
additionally attached to the earmould if requested.
Remove the earmould completelyby twisting it gently.

Using your hearing aids

Turning your hearing aids on and off

You can turn on your hearing aids either before or after you place them in your ears.
Your hearing aids always start on program 1 at the pre- set volume.

Turning your hearing aids on and off — Rechargeable model

To turn your hearing aids on or off, press the push button for
5secon ds.

Pressing the button for other lengths of time enables other
functions such as flight mode and streaming. These are
described elsewhere in this manual.

Explanation of in dicator lights:

• One 2-second green blink: The hearing aid turns on and is in operating mode.

• Three 1-second green blinks: The hear ing aid turns off.

• When the hearing aid is present in the charger , green indicator lightspulsate: T he hearing aid is
recharging.

Using your hearingaids 23

Your hearing aids turn off automatically when you place them in the charger and they turn on automatically
when you remove them from the charger.

Turning your hearing aids on and off — Zinc-Air battery models

To turn your hearing aid on, closethe battery door. To turn the hearing aid off, open the battery door

(with your fingernail)

Smart Start

Smart Start delays the time that your hearing aid turns on after you close the battery door (Zinc-Air battery
models) or remove the hearing aids from the charger (Rechargeable model). T his function produces a
beep for each second of the delay period (this is either 5 or 10 seconds). Smart Start delays when sound
comes through your hearing aid. It gives you time to put on the hearing aid without whistling or other issues.

If you do not want to use this function, ask your hearing care professionalto deactivate it.

24 Using your hearingaids

Using the push button/multi-function button

These buttons allow you to use a variety of listening programs. Each program is suitable for a different
situation.

Push button Multi-f un ction button

Listening programs

Your hearing care professional can activate one or more listening programs in your hearing aids. These
programs can help you in specific situations. Askyour hearing care professional about which programs
could be useful for you.

Using your hearingaids 25

Programs Use

All-Around The best option if you want only one program.

Restaurant For use in noisy places such as rest aurants and social gatherings.

Music For listening to music.

Acoustic phone A s pecial program for phone conversations.

Outdoor For outdoor use.

Telecoil phone+ Mic

Telecoil loop + Mic For use in places that have a teleloop sy stem such as theatres and

Ultra focus

26 Using your hearingaids

For use if you have a phone with a telecoil.

places of worship.

For use only in v ery noisy places
(more f ocused than the Restaurant program)

Changing programs

To change the program, press the button and hold it
for three seconds. Your hearing aids will beep to
confirm the change.
Continue pressing it to scrollthrough the programs
available to you.
To get back to the default listening pr ogram, keep
scrolling, or turn your hearing aids off and on again.

NOTE:

If you have two hearing aids with synchronisation enabled, a change of pr ogram on one
hearing aid automaticallyapplies to the second hearing aid as well. When you change the program
on a hearing aid, you hear one or more beeps. T he same number of beeps will then sound in the
second hear ing aid. This feature can also be configured to allow you to use one hearing aid to
increase volume and the other to decrease volume. Any increase or decrease made on one hear ing
aid willalso apply to the other to ensure the volume is the same in both hearing aids.

Using your hearingaids 27

Using the push button

1. Push the button to switch from one program to the next.

2. You will hear one or more beeps. The number of beeps indicateswhich program you have selected.

3. When you turn your hearing aids off and on again, they will return to the default settings, which are
program 1 and the pre-set volume.

Using the multi-function button

This iscalled a multi-function button because it has several functions – you can control volume, change
program and activate streaming.

Press the top of the button for thr ee seconds to change the progr am.

Your hearing care practitioner can change the default settings and fillin the table below to record the new
settings:

28 Using your hearingaids

Button action Defau lt setting New sett ing

Short press up Increase volume

Short press down Decrease volume

Long press up (3 seconds) Change program

Long press down (3 seconds) Activate streaming

Con trolling the volume

If your hearing care professional has activated your volume control, follow these instructions:

To increase the volume, briefly press the top
part of the button.

To reduce the volume, briefly press the b ot -
tom part of the button.

Using your hearingaids 29

Streaming Sound to your hearing aids

Press the bottom part of the button and keep it pressed
for three seconds. Your hearings aids willstart streaming
from the audio device you have chosen.

Before you can stream to your hearing aids, you must
pair them with your audio device. For more information
on how to do this, consult the user instructions for your
audio device.

App s

We have some apps that you can use to control your hearing aids. You can use these to adjust the volume,
change programs and stream from another device. There ismore information on these in the Advanced
Optionschapter.

Telecoil (Optional for Telecoil models o nly)

Your hearing aid may have a telecoil. T he Telecoilfunction may help to improve under standing of speech
with Hearing Aid Compatible (HAC) telephones and in theatres, cinemas, houses of worship, etc. that have
a teleloop installed.

30 Using your hearingaids

When you selectthe Telecoilfunction, your hearing aid picksup signalsfrom the teleloop or your HAC
telephone. Your hearing care professionalcan activate the Telecoilpr ogram.

NOTE:

• The telecoil does not work without a teleloop (that is, an induction loop) or an HAC telephone.

• If you are having trouble hear ing with the telecoil,ask your hearing care pr ofessional to modify
the function.

• If there is no sound from your hearing aids in a teleloop system with an active Telecoilfunction,
the teleloop system may not be turned on or may not be operating correctly.

• The sound from the teleloop and the hearing aid microphones can be mixed according to your
preference. Ask your hearing care professionalfor mor e details.

Using your hearingaids 31

Advanced options

Using a telephone

Your hearing aid allows you to use your telephone as you normallydo. Finding the
optimal position for holding the phone may require practice.

The following suggestions may be helpful:

1. Hold the telephone up to your ear canal or hold it close to the hearing aid
microphones as illustrated.

2. If you hear whistling, try holding the telephone in the same position for a few seconds. T he hearing aid
may be able to cancelthe whistling.

3. You can also try holding the telephone slightlyaway from the ear.

NOTE:

Depending on your needs, your hearing care professional may activate a function specifically

for telephone use.

32 Advanced options

Mobile phones

Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility.
Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless
telephone service provider.

NOTE:

If you find it difficult to get a good result while using your mobile phone, your hearing care

professional can give you advice on available wireless accessoriesto enhance listening capabilities.

Using your hearing aids with iPhone, iPad and iPod touch (optional)

Your hearing aids are Made for iPhone, iPad and iPod touch, which allow for direct audio streaming and
control from these devices.

Streaming from an Android™ smartphone

Some Android smartphones can stream audio directly to your hearing aids. Your device must be running
Android 10 or newer and it must have the Android Streaming for Hearing Aids featur e as well.

NOTE:

For assistance with pairing and using these pr oducts with your hearing aids, contact your

hearing care professional.

Advanced options 33

Using your hearing aid with smartphone apps (optional)

Our smartphone apps must only be used with our hearing aids, for which they were designed, and we take
no responsibility if the app is used with other hearing aids. T he smartphone apps send and receive signals
to and from the hearing aids via smartphones.

• Do not disable app notifications.

• Installupdates to keep the app working correctly.

• To obtain a printed version of the smartphone app user guide, please refer to information on the back
page of this manual or consult customer support.

NOTE:

• For assistance with pairing and using these pr oducts with your hearing aids, contact your
hearing care professional or visit our support site.

• If your Bluetooth® enabled Android smartphone does not stream directly to your hearing aids,
you can use our ReSound Phone Clip+ to answer the phone.

ReSound Assist (optional)

If you have signed up to use ReSound Assist with your hearing aids, you can have your hearing aids
adjusted remotely without needing to visit your hearing care professional. All you need is a smart devicethat
is Internet enabled. This allows you to experience freedom and flexibility such as:

1. Requesting remote assistance to adjust your hear ing aids.

34 Advanced options

2. Ensuring the best possible performance of your hearing aids by keeping them up to date with the latest
software.

NOTE:

Your hearing aids will tur n off dur ing the installand update pr ocess.

For optimum perfor mance, ensure your hearing aids are connected to the ReSound Smart 3D™ app and
placed close to the iPhone, iPad , iPod touch or Android smartphone.

This service only works if your smart device is connected to the Internet. Your hear ing care professionalwill
provide information about this option, and how it works with the ReSound Smar t 3D™ app.

Phone Now (optional)

By placing a magnet on the telephone receiver, your hearing aids automatically switch the telephone
programme on when the receiver is close to your ear.

When you remove the receiver from your ear, the hearing aids automatically return to the previous listening
programme.

NOTE:

Askyour hearing care professional to enable Phone Now as one of your programmes.

Advanced options 35

Phone Now warnings

WARNING:

• Swallowing a magnet can be harmful to your health. If a magnet is swallowed, seek immediate
medicalattention.

• Keep magnets out of reach of pets, children and people with cognitive, intellectual or mental
health challenges.

• The Phone Now magnet may affect sensitive medical devices/electronicsystems.Seek advice
from the manufacturers r egarding appropriate safety measures when using the Phone Now
solutionnear the sensitive device/equipment (pacemakers and defibrillators) in question. If the
manufacturer cannot issue a statement, we recommend keeping the magnet or a telephone
equipped with the magnet 30 cm (12”) away from magnetically sensitive devices (e.g.
pacemakers).

36 Advanced options

Placing the Phone Now magnet

Place the magnet on your telephone receiver as follows:

1. Clean the surface thoroughly.
Use a recommended cleaning
agent.

CAUTION:

• If you experience fr equent signal lossor noise during calls,move the Phone Now magnet to
another place on the telephone receiver.

• Onlyuse magnets supplied by ReSound.

2. Remove the foil from the
magnet.

3. Place the magnet on the
phone.

Advanced options 37

How to use Phone Now

1. Lift the telephone to your ear .

2. When you hear a short melody, the phone program is active.

NOTE:

• You may need to move the telephone receiver slightly to find the best position for a reliable
Phone Now activation and a good hearing experience on the telephone.

• If your hearing aids have enabled the Comfort Phone functionality, the hearing aid on the non­phone ear automatically attenuates.

Do not cover the phone loudspeaker opening with the magnet.

If the function does not work to your satisfaction, moving the magnet to another position may improve ease
of use and comfort.

If your hearing aids do not switch to the telephone pr ogram consistently, try r epositioning the magnet or
adding additional magnets.

38 Advanced options

Flight Mode (optional)

Your hearing aids can be controlled from your smartphone or Remote Contr ol – this option can be added
by your hearing care pr ofessional. In some areas you willbe required to turn off wireless communication.

CAUTION:

functionality when and as directed.

NOTE:

enabled.

When boarding a flight, follow airline instructionsand turn off hearing aid wireless

You must follow the processes below for both hearing aids, even if synchronisation is

Turning off wireless communication (activating Flight Mode) - Zinc-Air battery models

1. Open and close the batter y door on each hearing aid three times in 10 seconds.

2. A 10-second double tone ( ) means the hearing aid is now in Flight Mode.

It is important to wait an additional 15 seconds after you activate Flight Mode before opening and closing
the battery compartment again for any reason. if you open and close the battery compartment during this
15 second window, wireless communication will reactivate.

Activating wireless communication (turning off Flight Mode) - Zinc-Air battery models

1. Open and close the batter y door on each hearing aid once.

Advanced options 39

2. Wirelesscommunication will be activated after 10 seconds.

Turning off wireless communication (activating Flight Mode) - Rechargeable model

1. Turn off your hear ing aid.

2. Press the button for 9 seconds.

3. Your hearing aid willdouble-flash four times. If you are wearing your hearing aids at the time, you will
hear double tones ( ) for about 10 seconds, meaning the hearing aid is now in Flight Mode.

Activating wireless communication (turning off Flight Mode) - Rechargeable model

1. Turn your hearing aid off and then on.

2. Wirelesscommunication will be activated after 10 seconds.

40 Advanced options

Cleaning and caring for your hearing aids

Cleaning tools

These cleaning toolscome with your hear ing aids:

1. Soft cloth.

2. Brush with battery magnet.

Your hearing care professional may give you a set of
wax filters.

Cleaning and caring for your hearing aids 41

General instructions for care and maintenance

NOTE:

To ensure you get the highest qualityexperience and longest useful lifetime out of your

hearing aids, it is important to clean and care for them.

Keeping your hearing aids in perfect working order iseasilydone – just follow these steps:

1. When you remove your hearing aids, turn them off by opening the battery doors completely.This helps
to dry them out. (Zinc-Air battery models.)

2. After removing your hearing aids, wipe them with a soft cloth to keep them clean and dry.

3. If you use a drying agent, only use recommended products.

4. Apply cosmetics, perfume, after-shave, hairspray, lotions etc. BEFORE putting on your hearing aids.
These products can damage or discolour your hearing aids.

5. Never immerse your hearing aids in liquid.

6. Keep your hearing aids away from excessive heat and direct sunlight.

7. Do not swim, shower or steam bathe while wearing your hearing aids.

42 Cleaning and c aring for your hearing aids

CAUTION:

• Never use alcohol or other cleaning solutionsto clean your hearing aids. This can damage your
hearing aids and may cause a skin r eaction.

• Ear wax or other residue on your hearing aids can cause an infection. To avoid this, clean your
hearing aids as instructed.

Cleaning and caring for your hearing aids 43

Daily care and maintenance

It is important to keep your hearing aids clean and dry on a daily basis. Use the supplied cleaning tools.

1. Wipe your hearing aids with the cloth.

2. Swipe the small brush across the microphones. If your
receiver has a microphone, remember to brush that one as
well.

44 Cleaning and c aring for your hearing aids

NOTE:

Never try to put the bristles of the small brush or the cleaning wire into the microphone inlets.

This can damage your hearing aids.

NOTE:

• Do not use water to clean your receiver wires or domes

• Use a soft, dry cloth to wipe your earmoulds clean

• Receiver wires may become stiff, brittle or discoloured over time. Contact your hearing care
professional to replace your receiver.

If you think your receiver wire needs to be replaced, contact your hearing care professional.

Changing your hearing aid domes

We recommend that your hearing care professional shows you how to change domes. You should change
your domes every 3 months or more often according to the advice of your hearing care professional.
Incorrect dome replacement can result in a dome being left in your ear when you remove your hearing aid.
If you suspectthat you have a dome stuck in your ear, contact your hearing care professional.

Cleaning and caring for your hearing aids 45

Standard domes

The illustrations show an open dome, but the procedure isthe same for all other domes. Follow these
instructionsto replace your domes.

1. Remove the used dome by pulling it off the
receiver and discard. This may r equire a bit of
force.

3. Check that the dome is securely mounted by
carefully lifting the lower part of the dome and
verifying that the collar completely covers the
ribbed end of the wire.

46 Cleaning and c aring for your hearing aids

2. Push the new dome over the ribbed end of the
receiver wire.

4. When placed correctly, the dome will appear
slightly angled.

Tulip domes

To change a tulip dome, follow these instructions:

1. Remove the used dome by pulling
off the receiver and discard. This
may require a bit of for ce.

2. Push the largest petal back, then
press the tulip dome over the
ribbed end of the receiver wire.

Cleaning and caring for your hearing aids 47

3. Check that the tulip dome is
securely mounted by verifying that
the collar completely covers the
ribbed end of the wire.

48 Cleaning and c aring for your hearing aids

4. Push the larger petal for ward. This illustration shows
correctly mounted tulip
domes. Ensure the
large petal is outside the
smallpetal.

Changing the wax filter

The wax filter helps keep earwax away from the components
of the hearing aid. You must r eplace it on a regular basis.
Consult your hearing care professional for adviceon how
often you need to do this. It will depend on how much earwax
your ears produce.

If you wear a dome, remove it befor e following this processfor
replacing the wax filter. You willneed your box of wax filter
tools.

Box of 8 wax filter tools.
The wax filter tool has two functions: a
removal tip to collect the used filter, and
a replacement tip with a white filter.

Cleaning and caring for your hearing aids 49

Removing the old wax filter

1. Remove the dome from
the receiver wire.

2. Open the wax filter case and take one of the tools out. Each tool has a
smallhook in one end and a new wax filter in the other.

3. Insert the removal tip into the used wax filter and then pull the tool
straight out. It is important to pull it straight and not on an angle.

50 Cleaning and c aring for your hearing aids

Inserting the new wax filter

1. Insert the other end of the tool
into the sound outlet (the end
with the replacement filter).

2. Gentlypress the replacement
straight into the sound outlet
until the outer ring is touching
the sound outlet.

3. Pullthe tool straight out – your
new wax filter will remain in
place. Re-attach your dome
or a replacement dome.

Cleaning and caring for your hearing aids 51

Storing your hearing aids — Zinc-Air battery models

2. When they aren’t being worn, keep
your hearing aids dry by leaving the
battery doors open.

1. The best storage for your
hearing aids isthe case they
came in.

52 Cleaning and c aring for your hearing aids

Wireless accessories

Our wireless eco-system features a comprehensive range of seamlesslyintegrated wirelessaccessories.
These let you stream high quality stereo sound and speech directlyto your hearing aids.

Please find the list of available wirelessaccessories and their features below:

• ReSound TV Streamer 2 streams audio from a TV and most other audio sources to your hearing
aids at a volume that suits you.

• Remote Cont rol adjustsvolume, mutes your hearing aids and changes programs.

• ReSound Remote Control 2 adjusts volume, mutes your hearing aids, changes programs and
displays your settings.

• ReSound Phon e Clip + streams phone conversations and stereo sound to both hearing aids and
doubles as a remote control.

• ReSound Micro Mic is a microphone that can be worn by others. It improves speech comprehension
in noisysituations.

• ReSound Multi Mic works like the ReSound Micro Mic but doubles as a table microphone. It
connects with loop and FM systemsand has a mini-jack input for streaming audio from a computer or
musicplayer.

Wireless accessories 53

NOTE:

• Askyour hearing care professional for more information on the range of ReSound wireless
accessories.

• You should only use ReSound wirelessaccessories with your wireless hearing aids. F or
assistance with pairing your hearing aid with any of ReSound accessories, please refer to the
user guide for the relevant wireless accessory.

54 Wireless accessories

Tinnitus Management

Tinnitus Sound Generator module

Your hearing aids include the Tinnitus Sound Generator (TSG) module. The Tinnitus Sound Generator
module is a tool to generate sounds to be used in a Tinnitus Management Program to temporarily relieve
patients suffering from Tinnitus. The TSG can generate sounds adjusted to your personal prefer ence and
your specific therapeutic needs as determined by your doctor, audiologistor hearing care professional.
Depending on the selected hearing aid function and the environment you are in, you may hear the
therapeutic sound of a continuous or fluctuating noise.

Indications for use of the TSG module - (US only)

The Tinnitus Sound Generator module is a tool to generate sounds to be used in a Tinnitus Management
Program to temporarily relieve patients suffering from Tinnitus. The target population is primarilythe adult
population over 18 years of age. This product may also be used with children 5 years of age or older.
However, children and physically or mentally disabled users willrequire training by a doctor, audiologist,
hearing care professional or the guardian for the insertion and removal of the hearing aid containing the
TSG module.

The Tinnitus Sound Generator module is prescribed by healthcare professionals treating patients suffering
from Tinnitus, as well as conventional hearing disorders. The fitting of the Tinnitus Sound Generator
Module must be done by a hearing professional participating in a Tinnitus Management Programme.

Tinnitus Management 55

User instructions for the TSG module

Description of the device

The Tinnitus Sound Generator (TSG) Module isa software tool that generates sounds to be used in tinnitus
management pr ograms to relieve suffering from tinnitus.

Explanation of how the device functions

The TSG module is a frequency and amplitude shaped white-noise generator . Noise signal level and
frequency characteristicscan be adjusted to the specific ther apeutic needs as determined by your doctor,
audiologist or hear ing care professional.

Your doctor, audiologist or hearing care professional can modulate the generated noise with the purpose
of making it more pleasant. The noise can then resemble, for example, breaking waves on a shore.
Modulation level and speed can also be configured to your likesand needs. An additional feature can be
enabled by your hearing care professional that allows you to select predefined sounds that simulate sounds
from nature, such as breaking waves or running water.

If you have two wireless hearing aids that support ear-to- ear synchronisation, this functionalitycan be
enabled by your hearing care professional. This will cause the TinnitusSound Generator to synchronise the
sound in both hearing aids.

56 Tinnitus Management

If your tinnitus troubles you only in quiet environments, your doctor, audiologist or hearing care professional
can set the T SG Module so that it becomes audible exclusivelyin such surroundings. The overall sound
levelcan be adjusted via an optional volume control. Your doctor, audiologist or hearing care professional
willreview with you the need for having such a control. For hearing aids where ear-to-ear synchronization
is enabled, your hearing care professionalcan also enable environmental monitoring synchronization so
that the TSG noise level is automatically adjusted simultaneously in both hearing aids dependent on the
background sound level. Additionallysince the hearing aid has a volume control then the background noise
levelmonitored by the hearing aid and the volume control can be used simultaneously to adjust the
generated noise level in both hearing aids.

The scientific concepts that form the basis for the device

The TSG module provides sound enr ichment with the aim of surrounding the tinnitus sound with a neutral
sound which is easilyignored. Sound enrichment isan important component of most approaches to tinnitus
management, such as Tinnitus Retraining Therapy (TRT).

To assist habituation to tinnitus, this needs to be audible. The ideal level of the T SG module, therefor e,
should be set so that it starts to blend with the tinnitus, and so that you can hear both your tinnitus as well as
the sound used.

In a majority of instances, the TSG module can also be set to mask the tinnitus sound, so to provide
temporar y relief by introducing a more pleasant and controllable sound source.

Tinnitus Management 57

TSG volume control

The sound generator is set to a specificloudness level by the hearing care professional. When switching the
sound generator on, the volume will have this optimal setting. Therefore, it might not be necessary to
control the volume (loudness) manually. However, the volume control providesthe abilityto adjust the
volume, or amount of stimulus, to the liking of the user. The tinnitus sound generator volume can only be
adjusted within the r ange set by the hearing care professional.

The volume control is an optional feature in the TSG module used for adjusting the sound generator output
level.

Using TSG with smartphone apps

The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control
from a T SG control app on a smartphone or mobile device. T his functionality is available in supported
hearing aids when a hearing care professional has enabled the TSG functionalityduring fitting of the
hearing aid.

NOTE:

To use smartphone apps, the hearing aid must be connected with the smartphone or mobile

device.

58 Tinnitus Management

TSG - Technical specifications

Audio signal technology

Digital.

Available sounds

White noise signal which can be shaped with the following configurations:

High -p ass filter Low-pass filt er

500 Hz 2000 Hz

750 Hz 3000 Hz

1000 Hz 4000 Hz

1500 Hz 5000 Hz

2000 Hz 6000 Hz

- 8000 Hz

The white noise signal can be modulated in amplitude with an attenuation depth of up to 14dB.

Tinnitus Management 59

Prescription use of this device

The TSG module should be used as prescribed by your doctor, audiologist or hearing care professional.In
order to avoid permanent hearing damages, the maximum daily usage depends on the level of the
generated sound.

To adjust TSG, please consultyour hearing healthcare professional.

Should you develop any side effects from using the sound generator , such as dizziness, nausea,
headaches, perceived decrease in auditory function or increase in tinnitus perception, you should
discontinue use of sound generator and seek medical evaluation.

The target population is primarily the adult population over 18 years of age. This product may also be used
with children 5 years of age or older. However, children and physicallyor mentallychallenged users will
require tr aining by a doctor, audiologist, hearing care professional or the guardian for the insertion and
removal of the hearing aid containing the TSG module.

Important notice for prospective sound generator users

A tinnitusmasker is an electronic device intended to generate noise of sufficient intensityand bandwidth to
mask internal noises. It is also used as an aid in hearing external noisesand speech.

60 Tinnitus Management

Good health practice requires that a person with a tinnitus condition have a medicalevaluation by a licensed
physician (prefer ably a physician who specializes in diseases of the ear) before using a sound generator.
Licensed physicians who specialize in diseasesof the ear are often referred to as otolaryngologists,
otologistsor otorhinolaryngologists.

The purpose of medical evaluation is to assure that allmedicallytr eatable conditions that may affect tinnitus
are identified and treated before the sound generator instrument is used.

The sound generator instrument is a tool to generate sounds to be used with appropriate counselling
and/or in a tinnitus management programme to relieve patients suffering from tinnitus.

Warning information

WARNING:

• Sound generators can be dangerous if improperly used.

• Sound generators should be used only as advised by your doctor, audiologist, or hearing care
professional.

• Sound generators are not toys and should be kept out of r each of anyone who might cause
themselvesinjury (especially children and pets).

Tinnitus Management 61

CAUTION:

• Should the user develop any side effects from using the sound generator, such as dizziness,
nausea, headaches, perceived decrease in auditory function or increase in tinnitus perception,
the user should discontinue use of the sound generator and seek medical evaluation.

• To prevent unintended usage by paediatric or physicallyor mentallydisabled users, the volume
control must, if enabled, be configured to only provide a decrease of the sound gener ator output
level.

• Children and physically or mentallydisabled users will require guar dian supervision while
wearing the TSG hearing aid.

WARNING TO THE HEARING CARE PROFESSIONAL:

A hearing care professionalshould advise a prospective sound generator user to consult pr omptly
with a licensed physician (preferably an ear specialist) before getting a sound generator if the
hearing care professional determines thr ough inquiry, actual observation, or review of any other
available information concerning the prospective user that the prospective user has any of the
following conditions:

1. Visible congenital or traumatic deformity of the ear.

2. History of activedrainage fr om the ear within the previous90 days.

3. History of sudden or rapidly progressive hearing loss within the previous 90 days.

62 Tinnitus Management

4. Acute or chronic dizziness.

5. Unilateral hearing loss of sudden or recent onset within the previous 90 days.

6. Audiometric air-bone gap equal to or greater than 15dB at 500 her tz (Hz), 1000 Hz, and
2000Hz

7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.

8. Pain or discomfort in the ear.

CAUTION:

The maximum output of the sound generator falls into the r ange that can cause hearing
lossaccording to OSHA r egulations. In accordance with NIOSH recommendations, the user should
not use the sound generator for more than eight (8) hours a day when this is set to a levelof 85 dB
SPL or above. When the sound generator is set to levels of 90 dB SPL or above the user should not
use the sound generator for more than two (2) hours per day. In no case should the sound generator
be worn at uncomfortable levels.

Tinnitus Management 63

General warnings and cautions

WARNING:

• A hearing care professionalshould advise a prospective hearing aid user to consult promptly
with a licensed physician (preferably an ear specialist) before dispensing a hearing aid, if the
hearing aid dispenser determines through inquiry, actual observation, or review of any other
available information concerning the prospective user, that the prospectiveuser has any of the
following conditions:

– Visible congenital or traumatic deformity of the ear.

– History of activedrainage from the ear within the previous90 days.

– History of sudden or rapidly progressivehearing loss within the previous 90 days.

– Acute or chronic dizziness.

– Unilateral hearing loss of sudden or recent onset within the previous 90 days.

– Audiometric air- bone gap equal to or greater than 15 decibelsat 500 her tz (Hz), 1,000 Hz,

and 2,000 Hz.

– Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.

– Pain or discomfort in the ear.

• Consult a hearing care professional:

– If you suspectthat you have a dome, wax filter or other object in your ear canal, consultyour

64 General warnings and cautions

hearing care professional. These objectscan be harmful and can cause an infection in your
ear.

– If you experience skin irritation

– If excessive ear wax accumulateswith the use of the hear ing aid

• Do not wear your hearing aids while being exposed to radiation. Some types of radiation, e.g.
from MRI or CT scanners, can affect the settings in your hearing aids, causing malfunction and
potentiallydamage to your hearing.

• Other types of radiation, such as burglar alarms, room surveillance systems, mobile phones and
radio equipment will not damage your hearing aids. T hey may, however, briefly affect the sound
qualityin your hearing aids and may create undesired sounds.

• Never use your hearing aids in places with explosive gases such as mines, oilfields or similar
unlessthese areas are certified for hearing aid use. Using your hearing aids in places that are
not certified for hearing aid use can be dangerous.

• Never leave children or people with cognitive, intellectualor mental health challenges
unsupervised while using their hearing aids. Hearing aids contain small pieces that can be
dangerous if swallowed. If any part of a hearing aid is swallowed, seek immediate medical
attention.

• Swallowing a hearing aid can result in choking and can be harmful to your health. If a hearing aid
is swallowed, seek immediate medical attention.

• Keep hearing aids away from pets, children and people with cognitive, intellectual or mental
health challenges.

General warnings and cautions 65

• A power hearing aid can produce very loud sound to compensate for severe or profound
hearing loss. There is a risk that the loud sound can further impair the user’s hearing.

• External devices connected to the electricalinput must be safe according to the requirements of
IEC 60601-1, IEC 60065, EN/IEC 62368-1, or IEC 60950-1, as appropr iate.

• Warning to hearing care professionals: Special care should be exercised in selecting and fitting
hearing aids with a maximum sound pressure level that exceeds132dBSPL, measured in a 2cc
acousticcoupler in accordance with IEC 60318-5:2006. The r emaining hearing may riskfurther
impairment.

CAUTION:

• Use your hearing aids as your hearing care professional r ecommends. Incorrect use may
damage your hearing.

• Do not use a broken hearing aid. It may not work proper ly and may be harmful to your hearing. It
may also cause scratches or sores due to sharp edges.

• Onlyuse original tubes and domes with your hearing aids.

• For safety reasons, use only the charger supplied by ReSound (Rechargeable model).

• Onlyuse accessories intended for use with your hear ing aids. Consult your hearing aid
professional for more information.

• Do not try to modify the shape of your hearing aid or accessories. This can cause skin reactions
or sharp edges leading to scratches or sores.

66 General warnings and cautions

• If you have two hearing aids, they may be programmed differently. Do not swap them as this
could damage your hearing. Your hearing aids are colour-coded. Left = blue. Right = red. If your
hearing aids are not colour coded, ask your hearing care professional to add colour-coding.

• If you experience side effects, contact your hearing care professional. Possible side effects from
wearing a hearing aid may be:

– Dizziness

– Tinnitus

– Perceived worsening of hearing loss

– Nausea

– Headache

– Skinreaction

– Ear wax accumulation

• If you suspectthat you have a dome, wax filter or other object in your ear canal, consult your
hearing care professional. These objectscan be harmful and can cause an infection in your ear.

• If you have a sore or injury where your hearing aid touches your ear or head, continued use of
the hearing aid may cause it to worsen or prevent it from healing. Consult your hearing care
professional for assistance.

• Your hearing aids are tuned to your hearing. Do not allow others to use your hearing aids as this
can damage their hearing.

• Turn off hearing aid wirelessfunctionalitywhen this is required.

General warnings and cautions 67

• When using wireless functions, your hearing aid uses low-power ed digitallycoded transmissions
to communicate with other wirelessdevices. It is possible, but not likely, that other electronic
devices willbe affected. If this happens, move the hearing aid away from the affected electronic
device.

• Do not attempt to dry your hearing aids in an oven, microwave oven or other heating equipment.
This willcause them to melt and may cause burns to your skin.

• Your hearing aids have been customised to amplifysoft and loud sounds according to your
particular needs.

• If the amplification seems too loud or you suspect the hearing aid is malfunctioning (e.g. you hear
distorted or unusual sound), contact your hearing care professional.A malfunctioning hearing
aid can damage your hearing.

• In general, exposure to loud sounds can damage your hearing. This could be loud music or loud
environments. You can best protect your hear ing by reducing exposure to loud sound and
environments or by using hearing protection.

• For Hearing Care Professionals: Do not change the outer casing or any parts of a hearing aid
unlessappropriately protected against ESD.

68 General warnings and cautions

Troubleshooting

Issue Potential cause Potential solutio n

Feedback or

"whistling"

Is y our earmould or dome inserted correctly in

your ear?

Is t he volume very loud? Reduce t he v olume.

Is t he receiver wire broken or is the earmould

clogged?

Are you holding an object (e.g. a hat or a

telephonemouthpiece) c lose to the hearing

aid?

Is y our ear full of wax? Visit your physician.

Re-insert it.

Visit your hearing care professional.

Move your hand away to create more space

between t he hearing aid and the object.

Troubleshooting 69

Issue Potential cause Potential solutio n

No sound Is t he hearing aid turned on? Turn it on.

Soundis distorted,

spluttering or weak?

70 Troubleshooting

Is t here a battery in t he hearing aid?

(Zinc-Air batt ery models)

Is t he battery st ill good?

(Zinc-Air batt ery models)

Is t he hearing aid charged?

(Rechargeable m odel)

Is t he hearing aid charger charged?

(Rechargeable m odel)

Is t he receiver wire broken or the earmould

clogged?

Is y our ear full of wax? Visit your physician.

Is t he battery dead?

(Zinc-Air batt ery models))

Insert a new battery.

Replace w ith a new battery.

Charge the hearing aid.

(See the user manual f or your charger.)

Charge the hearing aid charger.

(See the user manual f or your charger.)

Consult your hearing care professional.

Replace w ith a new battery.

Issue Potential cause Potential solutio n

Battery drains very

quickly.

Hearing aid is not

charging

Is t he battery dirty?

(Zinc-Air batt ery models))

Is t he receiver wire broken or the earmould

clogged?

Is t here moisture in y our hearing aid? Use a desiccant (drying kit ).

Did you leave y our hearing aid switched on f or

long periods of time?

Is t he battery old?

(Zinc-Air batt ery models)

Is t he hearing aid 3-4 years old?

(Rechargeable m odel)

Is t he hearing aid sit ting correctly in t he

charger?

Is t he hearing aid charger charged or plugged

into a power source?

Clean it or replace it with a new one.

Consult your hearing care professional.

Always turn off your hearingaid when you are

not using t hem, e.g. during the night.

Check the batt ery packaging.

Visit your hearing care professional.

Reinsert the hearing aid in t he c harger. (See

the user manual for your charger.)

Charge the hearing aid charger. (See the user
manual for your charger.)

Troubleshooting 71

Warnings to hearing care professionals (US

only)

Hearing aid expectations

A hearing aid will not restore normal hearing and willnot prevent or improve a hearing impairment resulting
from organic conditions.

Consistent use of the hearing aid is recommended. In most cases, infrequent use does not permit you to
get full benefit from it.

The use of a hearing aid is only part of hearing rehabilitation and may need to be supplemented by auditory
training and instructions in lip-reading.

Warning to Hearing Aid Dispensers

A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed
physician (prefer ably an ear specialist) before dispensing a hearing aid, if the hearing aid dispenser
determines through inquiry, actual observation, or review of any other available information concerning the
prospective user, that the prospective user has any of the following conditions:

72 Warnings t o hearing care professionals (US only)

1. Visible congenital or traumatic deformity of the ear.

2. History of activedrainage fr om the ear within the previous90 days.

3. History of sudden or rapidly progressive hearing loss within the previous 90 days.

4. Acute or chronic dizziness.

5. Unilateral hearing loss of sudden or recent onset within the previous 90 days.

6. Audiometric air-bone gap equal to or greater than 15 decibelsat 500 her tz (Hz), 1,000 Hz, and 2,000
Hz.

7. Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.

8. Pain or discomfort in the ear.

Important notice for prospective hearing aid users

Good health practice requires that a person with a hearing loss have a medicalevaluation by a licensed
physician (prefer ably a physician who specializes in diseases of the ear) before purchasing a hearing aid.
Licensed physicians who specialize in diseasesof the ear are often referred to as otolaryngologists,
otologistsor otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically
treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.

Following the medical evaluation, the physician willgive you a wr itten statement that states that your
hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid.

Warnings to hearing care professionals (US only) 73

The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid
evaluation.

The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assessyour abilityto hear
with and without a hear ing aid. The hearing aid evaluation will enable the audiologist or hearing aid
dispenser to select and fit a hearing aid to your individual needs.

If you have r eservations about your abilityto adapt to amplification, you should inquire about the availability
of a trial-rental or purchase-option program. Many hearing aid dispensers now offer programs that per mit
you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to
purchase the hearing aid.

Federal law restricts the sale of hearing aids to those individualswho have obtained a medical evaluation
from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement decliningthe
medicalevaluation for religious or personal beliefs that pr eclude consultation with a physician. The exercise
of such a waiver is not in your best health interest and its use is strongly discouraged.

Children with hearing loss

In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an
audiologist for evaluation and rehabilitation because hear ing lossmay cause pr oblems in language
development and the educational and socialgrowth of a child. An audiologist is qualified by training and
experience to assist in the evaluation and rehabilitation of a child with hear ing loss.

74 Warnings t o hearing care professionals (US only)

Regulatory information

Warranties and repairs

The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials,
as described in applicable warranty documentation. In its service policy, the manufacturer pledges to
secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations
GlobalCompact initiative, the manufacturer is committed to doing this in line with environment-friendlybest
practices. Hear ing aids ther efore, at the manufacturer’s discretion, may be replaced by new products or
products manufactured from new or serviceable used par ts, or repaired using new or refurbished
replacement parts. T he war ranty period of hearing aids is designated on your warr anty card, which is
provided by your hearing care professional.

For hearing aids that require service, please contact your hearing care professional for assistance.

Hearing aids that malfunction must be repaired by a qualified technician. Do not attempt to open the case of
hearing aids, as this will invalidate the warranty.

Temperature test, transport and storage information

Our hearing aids are subjected to various tests in temperature and damp heating cycling between -25°C
(-13°F) and +70°C (+158°F) according to internal and industry standards.

Regulatory information 75

During normal operation the temperature should not exceed the limitvalues of +5°C (+41°F) to +40°C
(+104°F), at a relative humidity of 90% , non-condensing. An atmospheric pressure between 700hPa and
1060hPa is appropriate.

During transport or storage, the temperatur e should not exceed the limitvalues of:

• -25°C (-13°F) to +5°C (40°F)

• +5°C (41°F) to +35°C (95°F) at a relative humidityup to 90%, non-condensing

• >35°C (95°F) to 70°C (158°F) at a water vapour pressure up to 50hPa.

Warm-up time: 5 minutes.
Cool-down time: 5 minutes.

Expected service life time

The expected service life time for the hearing aid is minimum 5 years.

Statement

This device complieswith part 15 of the FCC rules and ISED rules. Operation is subject to the following two
conditions:

1. This device may not cause harmful interference.

76 Regulatory information

2. This device must accept any interfer ence received, including interference that may cause undesired
operation.

NOTE: This equipment has been tested and found to comply with the limitsfor a ClassB digital
device, pursuant to part 15 of the FCC rules and ISED rules. These limitsare designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a par ticular installation. If this
equipment does cause har mful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

– Reorient or relocate the receiving antenna

– Increase the separation between the equipment and the receiver

– Connect the equipment to an outlet or a circuit different from the one to which the r eceiver is

connected

– Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications can void the user's authority to operate the equipment.

Regulatory information 77

The products are in compliance with the following regulatory
requirements:

• In EU: The device conforms to the Essential Requirements according to Annex I of Council Directive
93/42/EEC for medical devices(MDD).

• Hereby, GN ReSound A/S declares that the radio equipment types CAR46A, CAR12A and CAR13A
are in compliance with Directive 2014/53/EU.

• The full text of the EU declaration of conformity is available at the following internet address:
www.declarations.resound.com.

• In US: FCC CFR 47 Part 15, subpart C

• Other identified applicable international r egulatory requirements in countries outside the EU and US.
Please refer to local countr y requirements for these areas.

• In Canada: these hearing aids are certified under the rules of ISED.

• Japanese Radio Law and Japanese Telecommunications Business Law Compliance. T his device is
granted pursuant to the Japanese Radio Law (電 波 法 ) and the Japanese telecommunications
Business Law (電 気 通 信事 業 法 ). This device should not be modified (otherwise the granted
designation number will become invalid).

78 Regulatory information

Type designations

Hearing aid type designations for models included in this user guide are:

CAR46A, FCC ID:X26CAR46A, IC: 6941C-CAR46A

CAR12A, FCC ID: X26CAR12A, IC: 6941C-CAR12A and

CAR13A, FCC ID: X26CAR13A, IC: 6941C-CAR13A.

This device transmits and receives RF signalsin the frequency range of 2.4 GHz - 2.48 GHz.

Regulatory information 79

Symbols

Complies with

IMDA Standards

DA105282

80 Regulatory information

WARNING: Points out a situation that could lead to serious injuries.

CAUTION: Indicates a situation that could lead to minor and moderate injuries.

Advice and tips on how to handle your hearing aid better.

Equipment includes an RF transmitter.

Follow instructions for use.

Do not dispose of your hearing aids and batteries with ordinary household waste. Your
hearing aids and batteries should be disposed of at sites intended for electronic waste or
returned to your hearing care professionalfor safe disposal.
Please ask your localhearing care professional concerning disposal of your hearing aid.
NOTE: T here may be specific regulations in your country.

Complies with ACMA requirements.

Technical specifications

130

120

110

100

90

80

70

70

60

50

40

30

20

10

RIE — LP/MP receiver

Models: R T962-DRW , RT961-DRW , RT961-DRWC, RT762-DRW, RT761-DRW, RT761-DRWC, RT562-DRW , RT561-DRW, RT561-

, R T462-DRW , RT461-DRW , RT461-DRWC

DRWC

LP M P

Reference test gain (60 dB SPL input)
(The 2 lower curves in the Full-On and Ref.Test.Gain c hart)

Full-on gain (50 dB SPL i nput) (The 2 upper c urves in the Full­On and Ref.Test.Gai n chart)

Maximum output (90 dB SPL i nput)

Total harmonic di stortion

Telecoil s ensiti vity (1 mA/m i nput)*
HFA - SPLIV @ 31.6 mA/m (ANSI)
Full-on tel ecoil sensiti vi ty @ 1 mA/m

Equival ent input noise, w/o Noise reduction
1/3 O ctave Equi valent i nput noi se, w/o Noise reduction 1600Hz207

HFA 32 37 dB

Max

53

HFA

46

Max.

113
108

0.5

0.2

0.4

116
114

83
92
76

HFA

500 Hz
800 Hz

1600 Hz

Max
HFA
HFA

58

dB

52

dB SPL

0.6

0.6

%

0.7

90
9783dB SPL

20

dB SPL

7

Frequency range IEC 60118-0: 2015 100-9410 100-9160 Hz

Battery Li fetime (Battery ty pe Rechargeable)** 30 30 Hours

Current Drain (Quiesc ent/Operating) (Model 61-DRW, 62-DRW)

Measured acc ording to ANSI S3.22-2014, IE C 60118-0:2015, JIS C 5512: 2015, 2cc c oupler.
*Telecoil is onl y for the RT962-DRW, RT762-DRW, RT562-DRW, RT462-DRW models.
**Expec ted operating time of the rechargeable battery depends on activ e features, the use of wireless acces sories, hearing loss , battery age and sound
environment.

0.81/1.04 0.81/1.04 mA

Maximum Output (OSPL-90)

Frequency (Hz)

Full-On and Reference Test Gain

Frequency (Hz)

Technical specifications 81

RIE — HP/UP receiver

140

130

120

110

100

90

80

80

70

60

50

40

30

20

Models:RT962-DRW, RT961-DRW, RT961-DRWC, RT762-DRW, RT761-DRW, RT761-DRWC, RT562-DRW, RT561-DRW, RT561-DRWC, RT462-DRW,

RT461-DRW, RT461-DRWC

HP

UP

Reference test gain (60 dB SPL input)
(The 2 lower curves in the Full-On and Ref.Test.Gain c hart)

Full-on gain (50 dB SPL i nput) (The 2 upper c urves in the Full­On and Ref.Test.Gai n chart)

Maximum output (90 dB SPL i nput)

Total harmonic di stortion

Telecoil s ensiti vity (1 mA/m i nput)*
HFA - SPLIV @ 31.6 mA/m (ANSI)
Full-on tel ecoil sensiti vi ty @ 1 mA/m

Equival ent input noise, w/o Noise reduction
1/3 O ctave Equi valent i nput noi se, w/o Noise reduction 1600 Hz207

HFA 40 47 dB

Max.
HFA

Max.

HFA

500 Hz
800 Hz

1600 Hz

Max.

HFA
HFA

122
117

0.3

0.7

0.7

100

65
59

95

88

75

dB

65

130

dB SPL

124

1.0

1.3

%

0.1

106
10895dB SPL

22

dB SPL

9

Maximum Output (OSPL-90)

Frequency (Hz)

Full-On and Reference Test Gain

Frequency range IEC 60118-0: 2015 100-7140 100-5010 Hz

Battery Li fetime (Battery ty pe Rechargeable)** 30 30 Hours

Current Drain (Quiesc ent/Operating) (Model 61-DRW, 62-DRW)

Measured acc ording to ANSI S3.22-2014, IE C 60118-0:2015, JIS C 5512: 2015, 2cc c oupler.
*Telecoil is onl y for the RT962-DRW, RT762-DRW, RT562-DRW, RT462-DRW models.
** Expec ted operating time of the rechargeable battery depends on activ e features, the use of wireless acces sories, hearing loss , battery age and
sound environment.

82 Technical specifications

0.81/1.04 0.81/1.04 mA

Frequency (Hz)

RIE — MM receiver

140

130

120

110

100

90

80

70

60

50

40

30

20

10

Models: RT962-DRW, RT961-DRW, RT961-DRWC, RT762-DRW, RT761-DRW, RT761-DRWC

MM

Reference test gain (60 dB SPL input)
(The lower curve i n the Full-On and Ref.Test.Gain c hart)

Full-on gain (50 dB SPL i nput) (The upper c urve i n the Full-On and
Ref.Test.Gai n chart)

Maximum output (90 dB SPL i nput)

Total harmonic di stortion

Telecoil s ensiti vity (1 mA/m i nput)*
HFA - SPLIV @ 31.6 mA/m (ANSI)
Full-on tel ecoil sensiti vi ty @ 1 mA/m

Equival ent input noise, w/o Noise reduction
1/3 O ctave Equi valent i nput noi se, w/o Noise reduction 1600Hz207

HFA 33 dB

Max.

HFA5347

Max.

HFA

500 Hz
800 Hz

1600 Hz

Max.

HFA

1600Hz

dB

115

dB SPL

110

0.1

0.9

%

0.4

82
9375dB SPL

dB SPL

Maximum Output (OSPL-90)

Frequency (Hz)

Full-On and Reference Test Gain

Frequency range IEC 60118-0: 2015 100-9100 Hz

Battery Li fetime (Battery ty pe Rechargeable)** 28 Hours

Current Drain (Quiesc ent/Operating) (Model 61-DRW, 62-DRW) 0.82/1.04 mA

Measured acc ording to ANSI S3.22-2014, IE C 60118-0:2015, JIS C 5512: 2015, 2cc c oupler.
*Telecoil is onl y for the RT962-DRW, RT762-DRW models.
**Expec ted operating time of the rechargeable battery depends on activ e features, the use of wireless acces sories, hearing loss , battery age and sound
environment.

Frequency (Hz)

Technical specifications 83

Hearing aid variants

Mini Receiver In- th e-Ear (RIE) hearing aids of type CAR46A with FCC ID X26CAR46A,

IC number 6941C-CAR46A and rechargeable Li-Ion battery are available in the following variants:

RT961-DRWC, RT761-DRWC, RT561-DRWC, RT461-DRWC.
Nominal RF output power transmitted is - 11.5dBm.

Mini Receiver In- th e-Ear (RIE) hearing aids of type CAR12A with FCC ID X26CAR12A,
IC number 6941C-CAR12A and size312 Zinc-air battery are available in the following variants:

RT961-DRW, RT761-DRW, RT561-DRW, RT 461-DRW.
Nominal RF output power transmitted is - 10.34dBm.

Receiver-in-the-ear (RIE) hearing aids of type CAR13A with FCC ID X26CAR13A,
IC number 6941C-CAR13A and size13 Zinc-air battery are available in the following variants:

RT962-DRW, RT762-DRW, RT562-DRW, RT 462-DRW.
Nominal RF output power transmitted is - 7.1 dBm.

84 Hearing aid variants

Additional information

Acknowledgments

Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following
terms and conditions:

Copyright ® 2014, Kenneth MacKay. All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that
the following conditions ar e met:

• Redistributions of source code must retain the above copyright notice, this list of conditionsand the
following disclaimer.

• Redistributions in binary form must r eproduce the above copyright notice, this list of conditionsand the
following disclaimer in the documentation and/or other materialsprovided with the distribution.

THIS SOFT WARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS”
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND F ITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTIT UTE GOODS OR

Additional information 85

SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFT WARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Use of the Made for Apple badge means that an accessory has been designed to connect specifically
to iPhone, iPad and iPod touch models, and has been certified by the developer to meet Apple
performance standards. Apple is not responsible for the operation of this device or its compliance
with safety and regulatory standards.

© 2020GN Hearing A/S. All rights reserved. ReSound is a trademark of GN Hearing A/S. Apple, the Apple
logo, iPhone, iPad, iPod touch are tr ademarks of Apple Inc., registered in the U.S. and other countries. App
Store is a servicemark of Apple Inc., registered in the US and other countries. Android, Google Play and
the Google Play logo are trademarks of Google LLC. T he Bluetooth wor d mark and logos are registered
trademar ks owned by Bluetooth SIG, Inc.

86 Additionalinformation

Notes

Additional information 87

Ma n uf act ure r a ccord ing to
EU M e dical De vice D irective
93 /4 2/ EEC:

World wide H ea d qu art ers
GN R e Sou nd A/S
La ut rup b jerg 7
DK-27 5 0 Balleru p
De nm a rk
Tel. : + 45 4 57 5 11 1 1
reso un d .com
CVR no . 55 08 27 1 5

Singa p ore
GN H e arin g Pt e. L td .
45 6 Alexan dr a R o ad
#2 2-0 1
Singa p ore 1 19 96 2
Tel: [phone]
reso un d .com

Any issue s re lat ing to t he EU Me d ical D evice Dire ctive 93 /4 2/ EEC o rEU Ra dio Eq uipm e nt D irective 2 01 4/ 53 /EU sho u ld b e dire cte d to GN

Re Sou nd A/S.

Un ited King d om
GN H e arin g U K L td .
Kirtlingt on Bu sine ss Ce nt re
Portw a y, Kirtling t on
Oxon OX5 3JA
Tel. : + 44 1 86 9 35 2 80 0
reso un d .com

Austra lia
GN H e arin g Au stra lia Pt y L td
Gat e C, 19 -2 5 Kh ar to um R d
Ma cqu a rie T ech no log y Pa rk
Ma cqu a rie Pa rk N SW 21 13
Tel. : (f re e) 1 8 00 6 58 9 55
reso un d .com

Ne w Z ea lan d
GN H e arin g N e w Z ea lan d Lim ite d
Grou nd F loo r, N ort h Ent ran ce
4 F red Th o ma s D rive
Taka pu n a, Auckla nd , 06 22
Tel. : (f re e) 0 8 00 9 00 1 26
reso un d .com

4013 050 00GB- 20.0 6 - Rev. C