Rescue Phone CRT Instruction Manual

RESCUE PHONE® INSTRUCTION MANUAL

CRT MODEL

The Rescue Phone has been designed for

ease of operation during stressful negotiations.

Easy-to-follow operating instructions are also printed directly on the control panel for quick reference.

This instruction manual provides a more detailed explanation of functions and theory of operation.

RESCUE PHONE CONTROL PANEL

POWER: Master on/off power control for the Rescue Phone.
PHONE LINE: Hook switch for outside calls. When the light is

off the phone line is hung up and you may receive incoming
calls. Push PHONE LINE on to answer a call or get dial
tone to place an outside call.

HOLD: Places an outside phone call on hold. May also be

used to separate parties on a conference call.

OFF HOOK/CALL: When lit this shows the throw phone is off

the hook. When the call button is pushed the throw phone
will begin the automatic ringing cycle, (2 SECONDS RING

- 4 SECONDS IDLE) and will continue until the perpetrator
answers or the CANCEL button is pushed.

CONFERENCE: Used to patch the perpetrator from the throw

phone to an outside phone line. The perpetrator must
negotiate this privilege from you. He must give you the
phone number, and you must dial it for him.

RINGING/CANCEL: When lit, it indicates the console is ringing

the throw phone. It will stay lit until the throw phone is
answered or the cancel button is pushed. When CANCEL
is pushed the automatic ringing is stopped.

MONITOR/ON: This button controls the on-hook monitoring

ability of the throw phone. When the throw phone is
provided into the barricaded area and the monitor light is
on, monitoring of room noises will occur. Leave this button
off in all other applications. A special circuit mutes the
negotiator’s earpiece when the call button is pushed.

ADDITIONAL CONTROLS FOR THE CRT MODEL

LOOP TEST - Press this button for a few seconds to check that the throw phone is attached to the wire spool. If the wire has been cut or the throw
phone has been unplugged, the green LED will not light. The circuit checks the loop to the bell of the throw phone. To verify that the receiver is
attached, push the MONITOR ON switch and listen for sidetone or room noise.

P ARALLEL PHONE LINE INPUTS - This is a duplicate input for the PHONE LINE input. This would be used if the outside phone line connection
was made with cable that does not have a modular plug attached. The wire ends of the cable should be stripped of insulation and attached to the
inputs according to the color code shown.

PARALLEL THROW PHONE INPUTS - This is a duplicate input for the THROW PHONE input. This would be used if the throw phone line
connection was made with cable that does not have a modular plug attached. The wire ends of the cable should be stripped of insulation and
attached to the inputs according to the color code shown.

MUL TIPLE RECORDER OUTPUTS - Up to three tape recorders may be attached here in any combination. The smaller plug is a remote on/of f
control which may be used for a presentation transcript. When this feature is used only those conversations made while the PHONE LINE or OFF
HOOK lights are on will be recorded. The controlled recorder will start when one or both of those lights are on and the recorder will turn off when the
lights are off. Refer to the enclosed tape recorder instructions for further information. Almost any digital recorder may be used in place of or in addition
to the cassette recorder supplied with the RESCUE PHONE CRT . A stereo to mono adapter may be required with some brands.

MUL TIPLE AUDIO OUTPUTS - TWO TERMINAL SPEAKER OUTPUTS - EIGHT PHONE PLUG OUTPUTS - These outputs may be used with
any combination of headphones, command speakers, break-out boxes to other devices, or transmitters for infrared headsets. Phone plugs are
supplied and they will generally work with most audio devices. T erminal strip s are also supplied for bare wire hook-ups.

NEGOTIAT OR MIC-ON LAMP - These independent lamps will light when the negotiator headset attached to that plug has an active mic. When the
white mic-on button of the supplied Plantronics headset is depressed, the LED will light to alert the negotiator and others that the headset mic is on.

OPERATION OF THE RESCUE PHONE

TO PLACE AN OUTSIDE PHONE CALL [1] Push PHONE LINE on - Receive dial tone. [2] Dial phone number on dial pad. If the
line is busy , release PHONE LINE. Push PHONE LINE again and receive a new dial tone. Push the redial button. The RESCUE
PHONE will automatically redial the last number. If the number called is still busy, repeat these steps until the call goes through, or
consider cutting the phone line into the barricaded area and attaching the target line to the L1 and L2 posts located at the rear of the
panel.

HOLD [1] Push the HOLD button. [2] Release PHONE LINE. The outside person is now on hold. To release hold, push PHONE
LINE, then push HOLD. Y ou may push CALL and establish a conversation with the perpetrator to set up a conference call, or switch

between the perpetrator and the outside person as your needs require.

CONFERENCE You may allow the perpetrator to have outside phone contact by using the conference feature. (Never give
anything without getting something in return) Conference calls may be made with or without the perpetrator on the line.

CONFERENCE WITH THE PERPETRATOR NOT ON LINE [1] Push PHONE LINE on. [2] Dial phone number and establish a
conversation with the outside person. [3] Push CONFERENCE. [4] Push CALL to ring the perpetrator. The RESCUE PHONE will
now ring the THROW PHONE. When the perpetrator answers, tell him you have established his conference call. If the perpetrator
wants you to stay on the line during the call, leave your headset microphone on. If not, turn the switch to the off position. You will be
able to monitor the conversation. CAUTION: Do not tip your hand by using information gained in subsequent conversations with the
perpetrator. CONFERENCE WITH THE PERPETRA TOR ON LINE [1] Push CALL and establish a conversation with the perpetrator.
[2] Push PHONE LINE on. NOTE: When you push PHONE LINE, a tone will be heard on the throw phone until you push
CONFERENCE or release PHONE LINE. This masking tone is used to ensure privacy with the outside caller. [3] Push
CONFERENCE on. [4] Dial phone number on dial pad. Y ou may break the conference call inst antly by pushing the CONFERENCE
button so that the light goes out.

TO CALL THE PERPETRATOR ON THE THROW PHONE Once the THROW PHONE has been given to the perpetrator or the
phone line into the barricaded area has been cut and the wires attached to the RESCUE PHONE, you may call the perpetrator by
pushing the CALL button one time. This starts the automatic ringing cycle which will continue until the perpetrator answers or the
CANCEL button is pushed. When the perpetrator answers you will hear four short beeps and the OFF HOOK indicator will light. Y ou
now have a direct answers you will hear four short beeps and the OFF HOOK indicator will light. You now have a direct line to the
perpetrator. Negotiations with the perpetrator may now begin. If the perpetrator hangs up the THROW PHONE, the OFF HOOK
light will go out. You may call him back by repeating this procedure. Any time the perpetrator picks up the phone you will hear four
short beeps and the OFF HOOK indicator will light. You may want to consider turning your headset microphone switch off between
calls.

TO CANCEL THROW PHONE RINGING Any time the automatic ringing cycle has started, you may push the CANCEL button and
the ringing will stop.

THROW PHONE FEA TURES When the THROW PHONE is in use, pressing the monitor button will allow on-hook monitoring of the
target area by the negotiators and command personnel. There is automatic muting of the negotiator’s earpiece when the CALL
button is pushed. This protects against a loud ringing bell sound in your earpiece when you call the perpetrator .

TONE ALERT This may be used to attract attention if the perpetrator lays the phone down without hanging up. Push TONE and
CANCEL at the same time and a beeping tone is heard in the perpetrator’s phone earpiece. An automatic muting circuit prevents

the tone from passing through to the negotiator’s earpiece.

HELPFUL HINTS ON OPERATION OF THE RESCUE PHONE

* The RESCUE PHONE is attached to an outside phone line (dial tone) with the modular cord provided. Adapters have been

supplied for the older four-pin style phone jacks and for connecting the unit to a multi-line business type phone system.

* The RESCUE PHONE CRT is designed to work on analog phone lines only. If you encounter problems dialing out in

business settings where computer controlled (digital) phones are used, (Merlin, Rolm, Nortel, etc.) use a fax outlet
(analog) for dial tone.

* To attach the RESCUE PHONE to an existing phone line which has been cut, attach the target phone line pair to the red

and green terminals marked L1 and L2 on the control panel.

* The Command Speaker attaches to the RESCUE PHONE using the 66’ cable provided or any mini-plug 1/8” type cord.

The supplied 66’ cable may be replaced with any 2 conductor speaker wire and 1/8” mono plugs.

* There are no polarity problems with the wiring of the THROW PHONE as long as you stay within the color groups -red and

green- yellow and black. The throw phone may be used with the 1,000' wire spool provided or a suitable replacement wire. Four
conductor wire must be used if on-hook monitoring is desired. Two additional wire spools may be added without any loss of
sound quality .

* The best way to store your RESCUE PHONE to maintain the rechargeable batteries is to keep the unit plugged into an

A.C. outlet at all times. The charging cord plugs into the right side of the case and the unit may be stored with the cover
closed. If the unit is stored in a cruiser or mobile command post, the batteries should be recharged and the unit operation
checked every two weeks or after use at an incident or training session. The low battery indicator lights at 10.25 volts and
gives you about an hour to find an A.C. or D.C. power source. Recharge time for the battery is about three hours and the
unit may be used while the battery is charging. A fully charged battery should operate the unit for an average of sixteen
hours before recharging is necessary.

* Consider cutting the pinch clips on the THROW PHONE line and headset plugs prior to giving it to the perpetrator. This will

help prevent tampering and disassembly by the perpetrator.

* COMMUNICA TIONS SPECIALISTS NOTE: There is a safety feature built into the Rescue Phone. It will indicate a dead

short in the wiring as an OFF HOOK status. This protects the unit from a total shutdown. If you suspect a short,
check the barricaded area phone with a meter. Some resist ance is normal but an abnormal condition will read as a
short. If the throw phone is damaged during an incident an emergency replacement unit can be modified using a 500
or 2500 series desk type telephone. Remove the cover of the base of the unit and attach the black and yellow leads
from the modular connector to the B and R terminals of the telephone network. Leave the red and green wires
attached to the L1 and L2 terminals. The telephone will operate in the normal and on-hook monitor modes.

TYPICAL SCENARIO OPERATION

Negotiators call the barricaded area as
you would make a normal call through

1
2
3

the telephone company central office.
It becomes necessary to cut the phone

line from the barricaded area to the
telephone company and attach the
wires to the Rescue Phone for complete
control.

No phone exists in the barricaded area
or it has been damaged. The throw
phone is provided by pole, rope, or by
throwing it inside.

SCENARIO 1

If a person was barricaded in a house, apartment or office type setting where there is a working telephone, the first step would be to
attempt to determine the phone number for the barricaded area. The Rescue Phone would be set up and plugged into a working
telephone jack. With the negotiators wearing their headsets, PHONE LINE is turned on. A dial tone will be heard. Dial the phone
number for the barricaded area. It is possible that the perpetrator may answer the phone when it rings and talk with the negotiators.
If this happens, no further action is necessary other than convincing the perpetrator to release his hostages and surrender to the
police.

This is the simplest method of communications. In this scenario the call is processed through the telephone company’s central office.
The drawback is that it is like any phone call we make routinely every day . If you call the perpetrator on the telephone and he decides
not to speak to you, he can hang up and you are disconnected. It is possible that you may call him back by redialing his number, but
he may choose not to answer the phone. He can also pick up the phone and place an outside call to whomever he decides to dial.
He may also take the receiver off the hook and when you call, you will get a busy signal. All of these can be countered by the use of
the Rescue Phone.

SCENARIO 2

Diagram 2 shows how the Rescue Phone would be used to counter these actions. If the perpetrator has called someone else or
he has taken the phone off the hook, his connection to the telephone company prevents you from calling him. If he has call
waiting you could ring through, but as with all custom services offered by the phone company, he controls who he talks to and when
he talks to them. If the perpetrator has call forwarding he can transfer his calls to any location in the world.

The weak link here is that without his connection to the telephone company the perpetrator can’t call anyone or receive normal
calls. He can’t get a dial tone to make an outside call. He can’t receive an incoming call. The person calling him will hear a normal
ringing tone when they call but the phone doesn’t ring at his location.

DON’T ASSUME THAT BECAUSE YOU HEAR A RINGING TONE WHEN YOU PLACE A CALL THAT THE PERSON ON THE
OTHER END IS HEARING THE BELL RING. Without his connection to the telephone company, the perpetrator loses all of his

custom features such as call waiting, call forwarding, three way calling and speed dialing.
Law enforcement officials in most jurisdictions have the authority to cut a telephone line used in a hostage and barricade incident.

Once this is done we must now replace the talk path and ringing current necessary for the telephone to operate. The methods
discussed here would also apply in cases where phone service has been disconnected by the telephone company for nonpayment.
As long as there is a telephone attached to the telephone line it can be used with the Rescue Phone.

Each telephone number, such as 555-1212, consists of a pair of wires running from the telephone company’s central office to the
subscribers end location. Each telephone pair goes to a specific location such as a house or business. Cutting that specific pair of
wires disconnects that telephone’s link to the telephone company. One side of the cut lines goes to the telephone company. This
is usually verified by a lineman’s test set. This is the orange test tool you see telephone company personnel carrying or using when
working on telephone lines. Your law enforcement technical support personnel will find dial tone on the telephone company side of
the cut. This side of the cut line is not generally needed at this time. It may be used as a command post line if necessary, but this
generally doesn’t work well. Every news reporter in town is looking through their crisscross and dialing the number to try to get an
interview with the person who is making headlines this day.

The important pair of wires is the one leading into the barricaded area. A test with the lineman’s set will show no dial tone on this
pair of wires. By attaching this pair of wires to the red and green terminals of the Rescue Phone you will have complete control
of the telephone line in the barricaded area. Every time the perpetrator picks up his telephone, the Rescue Phone will beep and
the OFF HOOK light will turn on. If the perpetrator hangs up and picks up his phone again the same thing will happen. The
negotiators can call the barricaded area in one of two ways. They may either push the CALL button and the Rescue Phone will
automatically ring the telephone for two seconds ON and four seconds IDLE. This is identical to the standard ringing cycle that
everyone has heard since the first time you heard a phone ring. The other method would be to press the CONSTANT RING button.
The CONST ANT RING button rings the telephone for as long as you press the button. Short or long bursts can be helpful to tactical
officers attempting to locate a particular telephone or area as you can custom tailor the ring to any pattern desired.

One note of caution. Never assume that a barricaded area has only one phone line. It is not unusual for private homes to have
more than one telephone line available to a perpetrator. Telephone company and law enforcement technical support personnel
should be consulted if there is any question.

When using the Rescue Phone in this scenario, the perpetrator may demand to speak to someone not on the scene. This is
referred to as third party negotiating. The decision to allow this is one made by commanders in control of the scene. The Rescue
Phone will perform this function using the CONFERENCE call feature and will be discussed later.

In the event that the perpetrator has taken the phone off the hook to prevent you from ringing his telephone, you may signal him by
using OFF HOOK TONE. There are two safety features built into OFF HOOK TONE. To activate the tone you must press TONE
AND CANCEL at the same time. Doing so will send a loud beeping tone to the perpetrators phone. It is suggested that you try this
tone for about three or four seconds then pause in case the perpetrator responds and picks up the telephone. If no response is
heard, try again. The perpetrator may hang up the phone to stop the beeping. If he does, the OFF HOOK light will go out and then
you may start ringing him again by using either CALL or CONSTANT RING. There is a second safety feature for the protection of
the negotiators. When OFF HOOK TONE is used, the negotiator’s earpiece is muted. The tone
monitor and the tape recorder.

will pass through to the command

SCENARIO 3

The Rescue Phone can be used with the throw phone and the 1000 foot wire spool to supply a telephone to an area that does not
normally have a telephone or where the existing phone has been damaged. The throw phone would also be useful in cases where
the barricaded area is a motor vehicle. Additional wire spools can be added or bulk four conductor wire can be used to extend the
distance between the Rescue Phone and the throw phone. All four wires must be connected in order to retain the monitor
feature.

The methods in scenario 3 can also be useful even if initial contact is made using scenario 1 or 2. Because of the monitor feature,
any method of getting the perpetrator to accept the throw phone would be helpful. Sometimes saying you’re not able to hear that
well or creating static on the line will help. If you are successful in getting the perpetrator to accept the throw phone, this can work
to your benefit as it is the best method for communications with a perpetrator available from a tactical standpoint.

Rescue Phone, Inc. warrants its products to be free of manufacturing defects for a period of five years from the date of delivery. This
warranty does not include damage from accident, misuse, improper operation, or unauthorized repairs or alterations. The RESCUE
PHONE is for use only by persons authorized by applicable local, state, and federal laws. Rescue Phone, Inc. is not responsible for
any civil or criminal claims arising from any intentional or accidental misuse. No license is granted by implication or otherwise.

2145 Priest Bridge Drive, #15 Crofton, MD 21114 • 1-800-737-2832 410-451-7300 FAX [phone]

Rescue Phone, Inc.Rescue Phone, Inc.

Rescue Phone, Inc.

Rescue Phone, Inc.Rescue Phone, Inc.

Rescue Phone [phone]

Rescue Phone

7

OUTSIDE PHONE LINE,

WALL JACK, FAX LINE, ETC.

THROW PHONE

THROW
PHONE

LOOP
TEST

TONE

ALERT

PHONE

LINE

-- OUTSIDE PHONE CALL -­1 PHONE LINE ON
2 DIAL PHONE NUMBER

-- HOLD -­1 PUSH HOLD
2 RELEASE PHONE LINE

-- TO CALL PERPETRATOR --

ON THROW PHONE OR SEIZED LINE
1 PUSH CALL
2 RINGING LIGHT ON

-- TO CANCEL THROW PHONE RINGING -­RINGING LIGHT ON

2 PUSH CANCEL

1

-- CONFERENCE --

(PERPETRATOR NOT ON LINE)
1 PHONE LINE ON
2 DIAL OUTSIDE NUMBER AND ESTABLISH

CONVERSATION WITH OUTSIDE PERSON

3 CONFERENCE ON 4 PUSH CALL TO

RING PERPETRATOR’S PHONE

-- CONFERENCE --

(PERPETRATOR ON LINE)

OFF HOOK LINE ON
2 CONFERENCE ON 3 PHONE LINE ON
4 DIAL PHONE NUMBER

1

OFF HOOK TONE ALERT (CAUTION: 105db)

Push ToneAlert And Cancel At The Same Time

HEADSETHEADSET

PULSE

REDIAL

VOLUME VOLUME

TONE

PHONE LINE POWERCONFERENCE HOLD

LOW BATTERY

RECORDER

Connect with loop start cord

to record conversation

ONLY

RECORDER

Set up to record monitoring

and conversation

WIRED HEADSETS,

COMMAND SPEAKER,

OR INFRARED TRANSMITTER

AUDIO

OUTPUTS

Used for any combination of:

(Infrared

Transmitter)

B

G

R

L1

L2

B

Y

Y

R

B

OFF HOOK RINGING MONITOR

RECORDERS AUDIO OUTPUTS

RING

INDICATOR

CONSTANT

RING

C
R
T

RISIS

ESPONSE

ELEPHONE

AC

CIRCUIT

BREAKER

DC

CIRCUIT

BREAKER

CALL CANCEL ON

2

1

12

12

1 2

2

4

31

4

1

2

3

RPA CESCUE HONE CCESSORY ASE

TH

TW H

IT

WO D EADPHONES

WO IRED EADPHONES
NFRARED RANSMITTER

INFRARE

(Infrared

Transmitter)

TI

H

TW

H

WO NFRARED

EADPHONES

WO IRED

EADPHONES

TC S

CC

WO OMMAND PEAKERS

ASSETTE ASE

W
C

HITE

ORD

W

C

HITE

ORD

TRANSFORMER

TRAPE ECORDER

CTASSETTE APE

CTASSETTE APE