Form Number A6322
Part Number D301711X012
OpenEnterprise® Licensing User Manual
March 2012
Remote Automation Solutions
OE Licensing User Manual
Revision Tracking Sheet
March 2012
This manual may be revised periodically to incorporate new or updated information. The revision date of each
page appears at the bottom of the page opposite the page number. A change in revision date to any page
also changes the date of the manual that appears on the front cover. Listed below is the revision date of each
page (if applicable):
Page Revision
Initial issue Mar-2012
ii Issued Mar-12
Contents
1. Introduction ............................................................. 1
2. Server licensing ........................................................ 1
3. Graphics licensing ..................................................... 3
OE Licensing User Manual
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OE Licensing User Manual
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iv Issued Mar-12
1. Introduction
This manual describes the processes you use to license an OpenEnterprise (OE)
system.
Prerequisites To perform these processes, you need access to the Internet and must be using
Microsoft® Internet Explorer® 6.0 or greater. You must also register at SupportNet
(http://www2.emersonprocess.com/en-
US/brands/remote/systems_and_software/supportnet/Pages/supportnet_registration.a
spx) and obtain a SupportNet account before starting.
OE Licensing User Manual
Contact
Information
Call 800-537-9313
or email custserve.ras@emerson.com
2. Server licensing
Once you have successfully installed OE, access the server licensing utility by clicking
Start and then selecting All Programs > Bristol Babcock Licensing > License Manager.
The License Manager screen displays:
Figure 1. OpenEnterprise License Manager
A
B
C
A. Licenses frame
B. Actions frame
C. License Transfer frame
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OE Licensing User Manual
The Licenses frame displays the current state (or “status”) of all licenses associated
with OE.
Note: When you first install OE, you activate a 30-day trial license. You must
formally license OE within the 30-day period or OE shuts down.
Use the buttons in the Actions frame to request licensing components.
2.1 Actions frame
Create LRF To license OE software, you first create a License Request file (LRF) which captures
essential information about the OE software installed on your PC.
Click Create LRF. A “Save As” dialog displays, prompting you to specify a name and
location for the file. Click Save when you identify the file’s location.
A reminder dialog displays. Click OK to accept it.
Note: You do not use the Get Key button to license OE software.
Open a new SupportNet ticket and upload the LRF file along with the Sales Order
number for the product you purchased. Upon receiving your request, the Technical
Support Group provides you with a license file. Install the license file using the
“Include Key” button on License Manager.
Include Key Click
Include Key to complete the registration process.
An “Open” dialog displays. Select the license file you received from Technical
Support. Click OK.
When the registration completes successfully, License Manager displays an
information dialog:
Figure 2. Completion Dialog
Click OK, and reboot your PC to activate the new license.
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3. Graphics licensing
This portion of the document describes the processes required to add (“program”) a
OE graphics license to the black USB hardware key for both workstation (“thick
client”) and terminal (“thin client”) services.
USB Keys The blue USB key (previously supplied with OE version 2.81 or earlier) has been
discontinued and replaced by a black USB key (see Figure 3). To continue your
graphic license, you must program the new black key using a web-based
application. If you have been using the blue key, see Section 3.2. Deactivating the blue
USB key.
Note: When you first install or upgrade OE, you activate a 30-day temporary soft
graphics license. This prevents disruption to SCADA operations while your
request for a permanent license is processed. After the 30-day period,
however, you must use a hardware key to continue using OE.
Figure 3. OpenEnterprise USB Hardware License Keys
OE Licensing User Manual
A. Current black USB key
B. Discontinued blue USB key
How you use this manual depends on whether you are new to OE or have been using
OE for a while:
If you… Read…
…are new to the OE system
…have been using the blue
license key
…have been using the black
license key
A
B
Section 3.1. Adding a license to the black USB key
1. Section 3.2. Deactivating the blue USB key
2. Section 3.1. Adding a license to the black USB
key
Section 3.3. Upgrading the graphics license
3.1 Adding a license to the black USB key
To add an OE graphics license to the black USB key:
1. Insert the black USB key into a USB port of a PC which is connected to the
internet.
Note: This does not need to be the PC on which you use the key.
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OE Licensing User Manual
2. Access the OpenEnterprise Web Licensing Utility website
3. Click Login (from the menu options on the upper left corner of the screen). The
A
B
C
(www.oelicenses.com
login page displays.
Figure 4. OpenEnterprise Web Licensing Utility Login Page
).
A. Login/logout status
B. Email Address and Password fields
C. Login button
4. Complete this page using the email address custserve.ras@emerson.com and the
case-sensitive password OpenEnterprise and click Login.
Note: When your login is successful, the Login link in the upper left corner of
the screen changes to Logout.
5. Once you have successfully logged into the utility, click Hardware.
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Figure 5. Software/Hardware Licensing Page
OE Licensing User Manual
Once you click Hardware, the Hardware License page displays, with two options
(Program License and Kill License) at the top of the page.
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OE Licensing User Manual
A
Figure 6. Hardware License Page
ActiveX
Control?
A. Hardware license menu options (Program License and Kill License)
6. Select Program License and wait a few seconds to download and install the
ActiveX control. The Program License page displays.
The web licensing utility requires you to install an ActiveX control. The utility can
automatically detect whether this common control is present. If it is not present,
you may be prompted to install it. This is a routine part of the program.
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Figure 7. Program License Page
OE Licensing User Manual
A
A. List of process steps
B. Next button
The lower left-hand side of this page lists the steps involved in programming the
hardware key and highlights the current step (see A).
Note: If you have not already done so, plug your black USB key into a USB port
on this PC.
7. Review the steps on the screen and click Next. A dialog displays showing the
serial number of the hardware key currently inserted in this PC. Verify the
number and click OK to close the dialog. The Product License page displays.
B
Note: The serial number for the hardware key appears on the label attached
to the hardware key.
8. The utility then prompts you to select the product license(s) you want to add to
the key. Copy and paste the Product Registration number and Customer Code
into the appropriate fields on a single row.
9. Review the product registration and customer key numbers for accuracy and
click Next.
10. The utility displays a page containing end user information. Do not change this
information. Click Next to proceed to the next page, which shows the products
available to place on the USB key:
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OE Licensing User Manual
A
B
11. Carefully review the details of the license you are about to program. Pay special
12. The LED on the end of the license key should flash briefly as the utility adds the
Figure 8. Products Licensed Page (partial page)
A. Products currently on the USB key
B. Check box indicating the license available to add
attention to the version number. Once you confirm these details, select the
check box to the left of the license details and click Next.
license to the key. Do not remove the license key during this process. Once the
programming completes, the utility displays a verification page.
Figure 9. Verification Page (partial page)
13. Click Complete. After a short interval, the utility displays a final page indicating
that the utility has added the license to the key:
Figure 10. Programming Complete Page (partial page)
Note: Print or otherwise copy the contents of this screen for your records.
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14. Remove the newly programmed USB license key from the USB port and select
Logout to close the utility.
You can now use the license key on any PC on which you have installed OE.
3.2 Deactivating the blue USB key
If you have been using a blue USB key (supplied to license OE graphics with version
2.81 or earlier), that key has been discontinued and replaced by the black key (see
Figure 3). To upgrade to the latest OE graphics programs, you must “kill” the license
on the blue key. That process creates a HKEYLOG.DAT file you send to Technical
Support. Once Technical Support has that HKEYLOG.DAT file, they can email you a
product registration number (“P number”) you use to add a license to a black USB
key (see Section 3.1. Adding a license to the black USB key).
Note: Before beginning this process, ensure that the file C:\HKEYLOG.DAT is not
already present on your PC. If it is present, you (or someone else) may have
used this PC to previously deactivate another blue license key. Rename this
file and send it to Technical Support so they can credit your OE graphics
license account.
OE Licensing User Manual
To kill the blue USB license key and create the HKEYLOG.DAT file:
1. Insert the blue USB key in a USB port on a PC with an Internet connection.
2. Access the OE Graphics Licensing website (www.oelicenses.com).
3. Select Login from the menu on the left side of the screen. The login page
displays.
4. Complete the page using the email address custserve.ras@emerson.com and
the case-sensitive password OpenEnterprise and click Login. When the login is
successful, the Login menu option changes to Logout.
5. Select HW Key Kill Utility from the menu the left side of the screen. The HW
Key Kill Utility page displays.
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OE Licensing User Manual
Figure 11. HW Key Kill Utility Page
6. Read the warning on the page and click where indicated to download the
HWKUpdate_0711.zip utility file.
7. Unzip the HWKUpdate_0711.zip file.
8. Run the HWKUpdate_0711.exe file. The utility displays the HardKey Field
Upgrade Utility screen:
Figure 12. Hardkey Field Upgrade Utility Page
A
A. Identification Code value
9. Copy the character string in the Identification Code field and save it to a text
file. This is the serial number of the key containing the license you are about to
destroy.
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10. Click Kill License. A confirmation dialog displays; click Yes to confirm and
continue the process.
11. The utility creates the file HKEYLOG.DAT on the root directory of your PC (C:\).
Note: Occasionally (due to PC file settings) the HKEYLOG.DAT file may not
appear in the root directory. Search your PC for this file and move it to
the root directory before continuing the process.
12. Rename the HKEYLOG.DAT file by pasting the identification code (from step 9)
to the end of the file name (that is, HKEYLOG.DAT becomes
HKEYLOG4A000000CAA7E302.DAT, based on the identification code shown in
Figure 12).
13. Log into SupportNet, open a ticket with the subject line “BLUE KEY KILL,” and
attach the newly renamed .DAT file.
Once Technical Support receives the file, they provide you with a new product
registration number (“P-number”). Use this new P-number to active a new black
USB license key (described in Section 3.1 Adding a license to the black USB key).
3.3 Upgrading the graphics license
Use this process if you need to upgrade the version of the graphics license on your
black USB key (typically with OE 2.82 or later). The process has these general steps:
OE Licensing User Manual
1. Kill the current license on the USB key
2. Upgrade the web-based license
3. Add the upgraded license to the USB key
Killing the current license
Note: This process removes the license from a key, leaving it blank.
1. Insert the black USB key in a USB port on a PC with an Internet connection.
2. Access the OE Graphics Licensing website (www.oelicenses.com
3. Select Login from the menu on the left side of the screen. The login page
displays.
4. Complete the page using the email address custserve.ras@emerson.com and the
case-sensitive password OpenEnterprise and click Login. When the login is
successful, the Login menu option changes to Logout.
5. Click Hardware. The Hardware License page displays.
6. Click the Kill License option at the top of the Hardware License page. The Kill
License page displays.
7. Click Next. A dialog displays showing the serial number of the hardware key
currently inserted in this PC. Verify the number and click OK to close the dialog.
Note: The serial number for the hardware key appears on the label attached
to the hardware key.
)
8. Click Complete. The utility removes the current license from the USB key and
displays this screen:
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Upgrading the website-based license
Figure 13. Kill License Page (partial page)
Note: You use this blank USB key in the third step of this process when you
add the upgraded license to it. It is important that you print or keep a
copy of this screen (especially the values in the PRegNo and Customer
Key fields) for the next steps in the upgrade process.
To upgrade the license on the website:
1. Click Upgrade License from the menu on the left side of the website. The
Upgrade License page displays.
2. Complete the Product Registration Number and Customer Key fields (using the
values from step 8 in the previous procedure).
3. Click Next. The upgrade utility shows the products available for upgrade:
Figure 14. Upgrade License Page (partial page)
Note: If the screen does not show any products available for upgrade, contact
Technical Support with the Product Registration Number you are trying
to upgrade.
4. Select the product(s) for upgrade and click Next. The utility displays a
confirmation dialog.
5. Click Upgrade to continue. The utility displays a page showing the upgraded
license:
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OE Licensing User Manual
Figure 15. Upgraded Products Page (partial page)
Once you have upgraded the license on the website, you can add the upgraded
license to the USB key.
Adding the upgraded license to the USB key
Note: This is the same procedure described in Section 3.1, Adding a license to the
black USB key.
1. Click Hardware on the Web Licensing Utility page.
2. Click Program License on the Hardware License page.
3. Select Program License. The Program License page displays.
4. Click Next. A dialog displays showing the serial number of the hardware key
currently inserted in this PC. (This serial number appears on the metal tag
attached to your hardware key.) Verify the number and click OK to close the
dialog. The Program License page displays.
5. The utility then prompts you to select the product license(s) you want to add to
the key. Copy and paste the Product Registration number and Customer Code
into the appropriate fields on a single row. (These are the values from step 5 in
the previous process.)
6. Review the product registration and customer key numbers for accuracy and
click Next.
7. The utility displays a page containing end user information. Do not change this
information. Click Next to proceed to the next page, which shows the products
available to place on the USB key.
8. Carefully review the details of the license you are about to program. Pay special
attention to the version number. Once you confirm these details, select the
check box to the left of the license details and click Next.
9. The LED on the end of the license key should flash briefly as the utility adds the
license to the key. Do not remove the license key during this process. Once the
programming completes, the utility displays a verification page.
10. Click Complete. After a short interval, the utility displays a final page indicating
that the utility has added the license to the key.
Note: Print or otherwise copy the contents of this screen for your records.
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OE Licensing User Manual
p
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