Product Information PackagePIP-EXP232TF – December, 2003
l B
NOTICE
Copyright Notice
The information in this document is subject to change without notice. Every effort has been
made to supply complete and accurate information. However, Bristol Babcock assumes no
responsibility for any errors that may appear in this document.
Request for Additional Instructions
Additional copies of instruction manuals may be ordered from the address below per
attention of the Sales Order Processing Department. List the instruction book numbers or
give complete model number, serial or software version number. Furnish a return address
that includes the name of the person who will receive the material. Billing for extra copies
will be according to current pricing schedules.
TM
TeleFlow
trademarks or copy-righted products mentioned in this document are for information only,
and belong to their respective companies, or trademark holders.
, TeleRTUTM and TeleRecorderTM are trademarks of Bristol Babcock. Other
Copyright (c) 2003 Bristol Babcock, 1100 Buckingham St., Watertown, CT 06795. No part of
this manual may be reproduced in any form without the express written permission of
Bristol Babcock.
IMPORTANT! READ INSTRUCTIONS BEFORE STARTING!
Be sure that these instructions are carefully read and understood before any
operation is attempted. Improper use of this device in some applications may resu lt
in damage or injury. The user is urged to keep this book filed in a conv enien t location
for future reference.
These instructions may not cover all details or variations in equipment or cover
every possible situation to be met in connection with installation, operation or
maintenance. Should problems arise that are not cov ered suffici ently in the text, th e
purchaser is advised to contact Bristol Babcock for further information.
EQUIPMENT APPLICATION WARNING
The customer should note that a failure of this instrument or system, for
whatever reason, may leave an operating process without protection. Depending
upon the application, this could result in possible damage to property or injury to
persons. It is suggested that the purchaser review the need for additional backup
equipment or provide alternate means of protection such as alarm devices, output
limiting, fail-safe valves, relief valves, emergenc y shutof fs, emergency switches, etc.
If additional information is required, the purchaser is advised to contact Bristol
Babcock.
RETURNED EQUIPMENT WARNING
When returning any equipment to Bristol Babcock for repairs or evaluation,
please note the following: The party sending such materials is responsible to en sure
that the materials returned to Bristol Babc ock are clean to safe lev els, as suc h levels
are defined and/or determined by applicable federal, state and/or local law regulations
or codes. Such party agrees to indemnify Bristol Babcock and save Bristol Babcock
harmless from any liability or damage which Bristol Babcock may incur or suffer du e
to such party’s failure to so act.
ELECTRICAL GROUNDING
Metal enclosures and exposed metal parts of electrical instruments must be
grounded in accordance with OSHA rules and regulations pertaining to "Design
Safety Standards for Electrical Systems," 29 CFR, Part 1910, Subpart S, dated: April
16, 1981 (OSHA rulings are in agreement with the National Electrical Code).
The grounding requirement is also applicable to mechanical or pneumatic
instruments that include electrically-operated devices such as lights, switches, relay s,
alarms, or chart drives.
EQUIPMENT DAMAGE FROM ELECTROSTATIC DISCHARGE VOLTAGE
This product contains sensitive electronic components that can be damaged by
exposure to an electrostatic disc harge (ESD) voltage. Depending on the magnitude
and duration of the ESD, this can result in erratic operation or complete failure of the
equipment. Read BBI supplemental documen t S14006 for proper care and handling
of ESD-sensitive components.
A.Bristol warrants that goods described herein and manufactured by Bristo l are free
from defects in material and workmanship for one year from the date of shipment
unless otherwise agreed to by Bristol in writing.
B.Bristol warrants that goods repaired by it pursuant to the warranty are free from
defects in material and wo rkmansh ip for a perio d to the e nd of th e orig inal warran ty
or ninety (90) days fr om the date of delivery of repaired goods, whichever is longer.
C.Warranties on go ods sold by, but not ma nufactured by Bristol a re expressly limite d
to the terms of the warranties given by the manufacturer of such goods.
D.All warranties are terminated in the event that the goods or systems or any part
thereof are (i) misused, abused or otherwise damaged, (ii) repaired, altered or
modified without Bristol’s consent, (iii) not installed, maintained and operated in
strict compliance with instructions furnished by Bristol, or (iv) worn, injured or
damaged from abnormal or abusive use in s ervice time.
E.THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER
WARRANTIES EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION
WARRANTIES AS TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE), AND NO WARRANTIES, EXPRESS OR IMPLIED, NOR ANY
REPRESENTATIONS, PROMISES, OR STATEMENTS HAVE BEEN MADE BY
BRISTOL UNLESS ENDORSED HEREIN IN WRITING. FURTHER, THERE ARE
NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE
FACE HEREOF.
F.No agent of Bristol is authorized to assume any liability for it or to make any written
or oral warranties beyond those set forth herein.
REMEDIES
A.Buyer’s sole remedy for breach of any warranty is limited exclusively to repair or
replacement without cost to Buyer of any goods or parts found by Seller to be
defective if Bu yer n oti fie s Bris tol i n w ritin g o f the al le ge d de fect with in te n (10 ) da ys
of discovery of the alleged defect and within the warranty period stated above, and if
the Buyer returns such goods to Bristol’s Watertown office, unless Bristol’s Watertown office designa tes a different l ocation, transpo rtation prepai d, within thirty (3 0)
days of the sending of such notification and which upon examination by Bristol
proves to be defective in material and workmanship. Bristol is not responsible for
any costs of removal, di smantling or re installatio n of allegedl y defective or de fective
goods. If a Buyer do es not wish to ship the prod uct back to Bristol, the Buye r can
arrange to have a Bristol service person come to the site. The Service person’s
transportation time and expenses will be for the account of the Buyer. However,
labor for warranty work during normal working hours is not chargeable.
B. Under no circumstances will Bristol be liable for incidental or consequential damages
resulting from brea ch of any agreeme nt relating to item s included in this q uotation
from use of the information herein or from the purchase or use by Buyer, its
employees or other parties of goods sold under said agreement.
How to return material for Repair or Ex cha ng e
Before a product can be returned to Bristol Babcock for repair, upgrade, exchange, or to
verify proper operation, form (GBU 13.01) must be completed in order to obtain a RA
(Return Authorization) number and thus ensure an optimal lead time. Completing the form
is very important since the information permits the Bristol Babcock Repair Dept. to
effectively and efficiently process the repair order.
You can easily obtain a RA number by:
A. FAX
Completing the form (GBU 13.01) and faxing it to (860) 945-3875. A BBI Repair
Dept. representative will return call (or other requested method) with a RA number.
B. E-MAIL
Accessing the form (GBU 13.01) via the Bristol Babcock Web site
(www.bristolbabcock.com) and sending it via E-Mail to brepair@bristolbabcock.com
A BBI Repair Dept. representative will return E-Mail (or other requested method)
with a RA number.
C. Mail
Mail the form (GBU 13.01) to
.
Bristol Babcock Inc.
Repair Dept.
1100 Buckingham Street
Watertown, CT 06795
A BBI Repair Dept. representative will return call (or other requested method) with
a RA number.
D. Phone
Calling the BBI Repair Department at (860) 945-2442. A BBI Repair Department
representative will record a RA number on the form and complete Part I, then send
the form to the Customer via fax (or other requested method) for Customer
completion of Parts II & III.
A copy of the completed Repair Authorization Form with issued RA number should be included with the product being returned. This will allow us to quickly track, repair, and
return your product to you.
&VMWXSP&EFGSGO-RG6ITEMV%YXLSVM^EXMSR*SVQ
(Providing this information will permit BBI to effectively and efficiently process your return. Completion is required to
receive optimal lead time. Lack of information may result in increased lead times.)
Part IIPlease complete Parts II & III for each unit returned
Model No./Part No.Description
Range/CalibrationS/N
Reason for return :
Failure Upgrade Verify Operation Other
1. Describe the conditions of the failure (Frequency/Intermittent, Physical Damage, Environmental Conditions,
Communication, CPU watchdog, etc.)
(Attach a separate sheet if necessary)
2. Comm. interface used:
StandaloneRS-485Ethernet Modem (PLM (2W or 4W) or SNW)Other:______________
3.What is the Firmware revision? _____________________What is the Software &version?
Part III If checking “replaced” for any question below, check an alternate option if replacement is not available
A. I f product is within the warranty time period but is excluded due
to BBI’s warranty clause, would you like the product:
repaired returned replaced scrapped?
B. If product were found to exceed the warranty period,
would you like the product:
C. If product is deemed not repairable would you like your product:
D. If BBI is unable to verify the discrepancy, would you like the product:
repaired returned replaced scrapped?
returned replaced scrapped?returned replaced *see below?
* Continue investigating by contacting the customer to learn more about the problem experienced? The person to contact that
has the most knowledge of the problem is: _______________________________ phone
If we are unable to contact this person the backup person is: _________________________
phone
Special Requests:
Ship prepaid to: Bristol Babcock Inc., Repair Dept., 1100 Buckingham Street, Wa tertown, CT 06795
Phone: 860-945-2442Fax: 860-945-3875
Form GBU 13.01Rev. A
Bristol Babcock
Training
GET THE MOST FROM YOUR BRISTOL
BABCOCK INSTRUMENT OR SYSTEM
●Avoid Delays and problems in getting your system on-line
●Minimize installation, start-up and maintenance costs.
●Make the most effective use of our hardware and software.
●Know your system.
As you know, a well-trained staff is essential to your operation. Bristol Babcock offers a full
schedule of classes conducted by full-time, professional instructors. Classes are offered
throughout the year at three locations: Houston, Orlando and our Watertown, CT
headquarters. By participating in our training, your personnel can learn how to install,
calibrate, configure, program and maintain any and all Bristol Babcock products and realize
the full potential of your system.
For information or to enroll in any class, contact our training department in Watertown at
(860) 945-2269. For Houston classes, you can also contact our Houston office, at (713) 685-
6200.
A Few Words About Bristol Babcock
For over 100 years, Bristol7 has been providing innovative solutions for the measurement
and control industry. Our product lines range from simple analog chart recorders, to
sophisticated digital remote process controllers and flow computers, all the way to turnkey
SCADA systems. Over the years, we have become a leading supplier to the electronic gas
measurement, water purification, and wastewater treatment industries.
On off-shore oil platforms, on natural gas pipelines, and maybe even at your local water
company, there are Bristol Babcock instruments, controllers, and systems running year-in
and year-out to provide accurate and timely data to our customers.
Getting Additional Information
In addition to the information contained in this manual, you may receive additional assistance in using this product from the following sources:
Contacting Bristol Babcock Directly
Bristol Babcock's world headquarters are located at 1100 Buckingham Street, Watertown,
Connecticut 06795, U.S.A.
Our main phone numbers are:
(860) 945-2200
(860) 945-2213 (FAX)
Regular office hours are Monday through Friday, 8:00AM to 4:30PM Eastern Time,
excluding holidays and scheduled factory shutdowns. During other hours, callers may leave
messages using Bristol's voice mail system.
Telephone Support - Technical Questions
During regular business hours, Bristol Babcock's Application Support Group can provide
telephone support for your technical questions.
For technical questions about TeleFlowÔ products call (860) 945-8604.
For technical questions about ControlWave call (860) 945-2244 or (860) 945-2286.
For technical questions regarding Bristol’s OpenEnterprise product, call (860) 945-3865 or
e-mail: openenterprise@bristolbabcock.com
For technical questions regarding ACCOL products, Open BSI Utilities, as well as
Bristol's EnterpriseServer
For technical questions about Network 3000 hardware, call (860) 945-2502.
You can e-mail the Application Support Group at: bsupport@bristolbabcock.com
The Application Support Group maintains an area on our web site for software updates and
technical information. Go to: www.bristolbabcock.com/services/techsupport/
For assistance in interfacing Bristol Babcock hardware to radios, contact Bristol Babcock’s
Communication Technology Group in Orlando, FL at (407) 629-9463 or (407) 629-
9464.
Telephone Support - Non-Technical Questions, Product Orders, etc.
Questions of a non-technical nature (product orders, literature requests, price and delivery
information, etc.) should be directed to the nearest sales office (listed on the rear cover) or to
your Bristol-authorized sales representative.
Please call the main Bristol Babcock number (860-945-2200) if you are unsure which office
covers your particular area.
Visit our Site on the World Wide Web
For general information about Bristol Babcock and its products, please visit our site on the
World Wide Web at: www.bristolbabcock.com
Training Courses
Bristol Babcock’s Training Department offers a wide variety of courses in Bristol hardware
and software at our Watertown, Connecticut headquarters, and at selected Bristol regional
offices, throughout the year. Contact our Training Department at (860) 945-2269 for course
information, enrollment, pricing, and scheduling.