Remote Automation Solutions Emerson Customer Portal (ECP) Quick Start Guide Manuals & Guides

Emerson Customer Portal Quick Start Guide

D301878X012

Emerson Customer Portal Quick Start Guide

August 2019

Remote Automation Solutions

Emerson Customer Portal Quick Start Guide
D301878X012
August 2019

Application Safety Considerations

Protecting Operating Processes

A failure of this application – for whatever reason -- may leave an operating process without appropriate
protection and could result in possible damage to property or injury to persons. To protect against this, you
should review the need for additional backup equipment or provide alternate means of protection (such as
alarm devices, output limiting, fail-safe valves, relief valves, emergency shutoffs, emergency switches, etc.)

System Training

A well-trained workforce is critical to the success of your operation. Knowing how to correctly install, configure,
program, calibrate, and trouble-shoot your Emerson equipment provides your engineers and technicians with
the skills and confidence to optimize your investment. Remote Automation Solutions offers a variety of ways for
your personnel to acquire essential system expertise. Our full-time professional instructors can conduct
classroom training at several of our corporate offices, at your site, or even at your regional Emerson office. You
can also receive the same quality training via our live, interactive Emerson Virtual Classroom and save on travel
costs. For our complete schedule and further information, contact the Remote Automation Solutions Training
Department at 800-338-8158 or email us at [e-mail]

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Emerson Customer Portal Quick Start Guide

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Contents

Overview 1

Browser Requirements 4

Logging onto the ECP the First Time 4

Logging onto the ECP 5

Activating a License 7

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Installing the License File into the Device 10

Activating a License (Paper License) 11

Deactivating a License 13

Transferring a License 14

Creating New Contacts 15

Creating New Site/Asset 16

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iv Contents

Overview

The Emerson Customer Portal (ECP) allows customers to view their purchased software products,
and to activate licenses for those products so they can be used on the customer’s specific hardware
devices, such as the FB3000. Most users do not use the ECP directly to activate licenses; they
perform licensing through FBxConnect. Certain tasks, however, such as managing sites and users
require the ECP.

IMPORTANT

This guide only describes the customer licensing process for when you access the Emerson
Customer Portal (ECP) from the SupportNet log on page.

If, instead, you use the Device license option in FBxConnect (shown in the graphic, below), please
refer to the FBxConnect online help for instructions.

Emerson Customer Portal Quick Start Guide

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August 2019

You can purchase add-on features and special applications from your Emerson Impact Partner (or
local Emerson representative for your world area) to run on your FB3000 RTU. These products may
enable your RTU to handle additional meter runs, or to perform special calculations or custom logic
not included in the standard base firmware of the FB3000.

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Emerson Customer Portal Quick Start Guide
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Once you complete your purchase of the products you want to create your own custom feature set
(Item 1 in the figure, below), your Emerson Impact Partner or local Emerson representative (Item 2)
posts a license for the products you chose on the Emerson Customer Portal (ECP) website (Item 3).

Licensing Process

You can then log into the website, activate a license for the products, and download it to your PC
(Item 4). Once on your PC, you can use FBxConnect to download the license file to the FB3000 RTU
(Item 5).

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Here are some terms you need to know to use the ECP:

Product The software application/feature you want to run on your RTU. A set of control

functions called CTL01 ships from the factory installed on every RTU, but there
are other products you can purchase.

There are three different types of products:

Basic A basic product consists of a single feature. For example, MTR01 is a
single meter run for a single device.

Bulk A bulk product offering includes multiple copies of the same feature all
for the same device. You cannot split it across multiple devices. For example,
BQM20 is a single product consisting of twenty (20) meter runs, all for the same
device.

Bundled A bundled product offers a combination of features- all for the same
device. You cannot split it across multiple devices. For example, CALG4 includes
one (1) set of gas calculations, one (1) set of liquid calculations, and four (4)
meter runs.

Device

Your Emerson hardware – in this case – an FB3000 RTU. The ECP identifies devices
using the RTU’s device serial number. You can find the serial number of a device
registered with the ECP on the Devices tab. To find the device serial number on the
hardware, locate the S/N item on the label of the CPU module and then look for a 9
or 10-character string, which is case-sensitive. If the device shipped from the
factory pre-configured, the Emerson Impact Partner or representative typically pre­assigns the license to the device so the ECP recognizes the serial number.
Alternatively, if you want to add a license to a device already at a customer site, the
impact partner or representative must assign the license to the customer site
where the device resides for the device to be recognized in the ECP.

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Locating the Serial Number on the Label

Activation

The process of assigning a license for the application to a particular device and
generating a license file, which you can download to your PC. The activation is
identified as a string of characters called an activation code.

Site/Asset These are names under which you can group devices and products for a particular

company. For example, T&D Natural Gas Company might have two sites/assets

called “Southeast Production Field” and “Western Production Field” or they could
be “Department 1” and “Department 2”. It’s up to you to name your sites/assets.

Contact

Anyone who logs into the ECP. Your login credentials determine privileges for what
items you can access in the ECP once you log in.

If you are a read-only contact, you can only view information in the ECP about
which products are available for potential licensing; you cannot activate licenses or
download license files.

If you are a read-write contact, you can view which licenses for products are
available; you can activate licenses and assign them to particular devices, and you
can download license files.

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