Installa on Instruc ons and
O
Use & Care Guide
Residential Electric
Water Heater
DO NOT RETURN THIS UNIT TO THE STORE
Read this manual and the labels on the water heater before you install,
operate, or service it. If you have diffi culty following the direc ons, or
aren’t sure you can safely and properly do any of this work yourself:
• Call your Local plumbling supplies store to have this water heater installed. Professional Installa on is available for this product and the work is guaranteed.
• Schedule an appointment with a qualifi ed person to install your water heater.
VACATION
STANDARD
ENERGY
GRID
SMART
ENABLED
F
°F/°C
• Call our Technical Assistance Hotline at 1-800-365-4054 . We can help you with installa on, opera ons, troubleshoo ng, or maintenance. Before you call, write down
the model and serial number from the water heater’s data plate.
Incorrect installa on, opera on, or service can damage the water heater, your house
and other property, and present risks including fi re, scalding, electric shock, and
explosion, causing serious injury or death.
Table of Contents ................................... Page
Important Safety Informa on ............................................... 3
Ge ng Started ....................................................................... 6
Installa on .............................................................................. 7
Troubleshoo ng ................................................................... 20
Maintenance ........................................................................ 29
Notes .................................................................................... 33
Diagrams............................................................................... 34
Repair Parts .......................................................................... 36
LOW LEAD
C
NTENT
Keep this manual in the pocket on heater for future reference whenever maintenance, adjustment or service is required.
Retain your original receipt as proof of purchase.
100264222
April 2015
COMPLETED INSTALLATION TYPICAL
Water
shut off
Cold
water
line
Smart Port Adapter for
home automa on or
smart grid connec vity
Energy Saver Module,
Electronic Thermostat
and Upper Element
Hot
water
line
Expansion
tank
Electrical
junc on
box
T&P
relief
valve
T&P
discharge
pipe
Lower
Element and
Thermistor
access
Drain
valve
Drain pan
Drain pan
discharge
pipe
Drain
IMPORTANT SAFETY INFORMATION
Read and follow all safety messages and instruc ons in
this manual.
This is the safety alert symbol. It is used to alert you to
poten al physical injury hazards. Obey all safety mes-
sages that follow this symbol to avoid possible property
damage, serious injury or death. Do not remove any
permanent instruc ons, labels, or the data plate from either the outside of
the water heater or on the inside of the access panels. Keep this manual
near the water heater.
DANGER indicates hazardous
DANGER
WARNING
situa on that, if not avoided, will
result in death or serious injury.
WARNING indicates a hazardous
situa on that, if not avoided, could
result in death or serious injury.
Important informa on to keep
SAFETY
Fill out this sec on and keep this
manual in the pocket of the water
heater for reference.
Date Puchased:
Model number:
Serial number:
Maintenance performed:* Date:
CAUTION indicates a hazardous
CAUTION
NOTICE
The California Safe Drinking Water and Toxic Enforcement Act requires the
Governor of California to publish a list of substances known to the State of
California to cause cancer, birth defects, or other reproductive harm, and
requires businesses to warn of potential exposure to such substances.
WARNING! This product contains one or more chemicals known to the
State of California to cause cancer, birth defects, or other reproductive harm.
This appliance can cause low-level exposure to some of the substances
included in the act.
situa on that, if not avoided, could
result in minor or moderate injury.
NOTICE indicates prac ces not
related to physical injury.
*Drain and fl ush tank and remove and
inspect anode rod a er fi rst six months
of opera on and at least annually
therea er. Operate the Temperature
and Pressure Relief Valve (T&P) annually and inspect T&P valve every 2-4
years (see the label on the T&P valve for
maintenance schedule). See the Maintenance sec on for more informa on
about maintaining this water heater.
Residen al Electric Water Heater Use and Care Guide • 3
IMPORTANT SAFETY INFORMATION
o reduce the risk of property
T
damage, serious injury or death,
read and follow the precau ons below,
SAFETY
all labels on the water heater, and
the safety messages and instruc ons
throughout this manual.
RISKS DURING INSTALLATION
AND MAINTENANCE
Electric Shock Risk
Contact with the electrical
parts in the junction box and
behind the access doors can
result in severe injury or death from
electrical shock:
• Disconnect power by opening the circuit breaker or
removing the fuses before
installing or servicing.
• Use a non-contact circuit
tester to confirm that power
is off before working on or
near any electrical parts.
• Replace the junction box
cover and access doors after
servicing.
Li ing Risk
WARNING! The
water heater is heavy.
Follow these precau-
ons to reduce the
risk of property damage, injuries from
li ing or impact injuries from dropping
the water heater.
RISKS DURING OPERATION
Scalding Risk
This water heater
can make water hot
enough to cause
severe burns instantly, resulting in
severe injury or death.
Feel water before bathing or showering.
To reduce the risk of scalding, install
Thermostatic Mixing Valves (temperature limiting valves) at each point-ofuse. These valves automatically mix
hot and cold water to limit the temperature at the tap. Mixing valves
are available from Lowe’s®. Follow
manufacturer’s instructions for installation and adjustment of the valves.
The thermostat(s) on this water
heater have been factory set to
approximately 120°F to reduce the
risk of scalding. Higher temperatures
increase the risk of scalding, but
even at 120°F, hot water can scald.
If you choose a higher temperature,
Thermostatic Mixing Valves located
at each point-of-use are particularly
important to help avoid scalding.
Temperature Time to Produce
a Serious Burn
120°F (49°C) More than 5 minutes
125°F (52°C) 1½ to 2 minutes
For informa on about changing the
factory thermostat se ng(s), refer to
the “Adjus ng Temperature” sec on in
this manual (“Step 10” on page 15).
Even if you set the water heater
thermostat(s) to a low se ng, higher
temperatures may occur in certain
circumstances:
In some cases, repeated small draws of
water can cause the hot and cold water
in the tank to “stack” in layers. If this
happens, the water can be as much as
thirty degrees ho er than the thermo-
stat se ng. This temperature varia on
is the result of your usage pa ern and
is not a malfunc on.
Water temperature will be ho er if
someone adjusted the thermostat(s) to
a higher se ng.
Problems with the thermostat(s),
or other malfunc ons may result in
higher than expected water temperatures.
If the water heater is in a hot environment, the water in the tank can
become as hot as the surrounding air,
regardless of the thermostat se ng.
If the water supplied to the water
heater is pre-heated (for example, by
a solar system) the temperature in the
tank may be higher than the water
heater’s thermostat se ng.
• Use at least two people to li the
water heater.
• Be sure you both have a good grip
before li ing.
• U se an appliance dolly or hand
truck to move the water heater.
4 • Residen al Electric Water Heater Use and Care Guide
130°F (54°C) About 30 seconds
135°F (57°C) About 10 seconds
140°F (60°C) Less than 5 seconds
145°F (63°C) Less than 3 seconds
150°F (66°C) About 1½ seconds
155°F (68°C) About 1 second
To reduce the risk of unusually hot water reaching the fi xtures in the house,
install Thermosta c Mixing Valves at
each point-of-use.
If anyone in your home is at par cular
risk of scalding (for example, the elderly, children, or people with disabili es)
or if there is a local code or state law
requiring a certain water temperature
at the hot water tap, then these precau ons are par cularly important.
According to a na onal standard
American Society of San ary Engineer-
ing (ASSE 1070) and most local plumbing
codes, the water heater’s thermostat
should not be used as the sole means to
regulate water temperature and avoid
scalds.
Properly adjusted Thermosta c Mixing
Valves installed at each point-of-use allow you to set the tank temperature to
a higher se ng without increasing risk
of scalds. A higher temperature se ng
allows the tank to provide much more
hot water and can help provide proper
water temperatures for appliances such
as dishwashers and washing machines.
Higher tank temperatures (140°F)
also kill bacteria that cause a condi on known as “smelly water” and can
reduce the levels of bacteria that cause
water-borne diseases.
Water Contamina on Risk
Do not use chemicals that could contaminate the potable water supply. Do
not use piping that has been treated
with chromates, boiler seal, or other
chemicals.
Fire Risk
To reduce the risk of a
fire that could destroy
your home and serious-
ly injure or kill people:
• D o not store things that can burn
easily such as paper or clothes next
to the water heater.
• Be sure the junction box cover and
the access door covers are in place.
These covers keep debris from entering and potentially being ignited,
and help keep any internal fires from
spreading.
• Keep the water heater from becoming wet. Immediately shut the water
heater off and have it inspected by a
qualified person if you find that the
wiring, thermostat(s) or surrounding insulation have been exposed to
water in any way (e.g., leaks from
plumbing, leaks from the water heater itself can damage property and
could cause a fire risk). If the water
heater is subjected to flood conditions or the thermostat(s) have been
submerged in water, the entire water
heater must be replaced.
• Make electrical connections proprly,
according to the instructions on page
14. Use 10 gauge solid copper wire.
Use a UL listed or CSA approved
strain relief. Connect ground wire to
green ground screw.
Explosion Risk
High temperatures and
pressures in the water
heater tank can cause an
explosion resul ng in property
damage, serious injury or death. A
new Temperature and Pressure (T&P)
Relief Valve is included with your water
heater to reduce risk of explosion by
discharging hot water. Addi onal
temperature and pressure protec ve
equipment may be required by local
codes.
A na onally recognized tes ng labora-
tory maintains periodic inspec on of
the valve produc on process and cer -
fi es that it meets the requirements
for Relief Valves for Hot Water Supply
Systems, ANSI Z21.22. The T&P Relief
Valve’s relief pressure must not exceed
the working pressure ra ng of the wa-
ter heater as stated on the ra ng plate.
Maintain the T&P Relief Valve properly.
Follow the maintenance instruc ons
provided by the manufacturer of the
T&P Relief Valve (label a ached to T&P
Relief Valve) and the procedure that
starts on page 32.
An explosion could occur if the T&P
Relief Valve or discharge pipe is
blocked. Do not cap or plug the T&P
Relief Valve or discharge pipe.
Fire and Explosion Risk if Hot Water is
Not Used for Two Weeks or More
C AUTION! Hydrogen gas builds up in
a hot water system when it is not used
for a long period (two weeks or more).
Hydrogen gas is extremely fl ammable.
If the hot water system has not been
used for two weeks or more, open a
hot water faucet for several minutes at
the kitchen sink before using any electrical appliances connected to the hot
water system. Do not smoke or have
an open fl ame or other igni on source
near the faucet while it is open.
SAFETY
Residen al Electric Water Heater Use and Care Guide • 5
GETTING STARTED
Figure 1 - Flexible connectors use compression
fi ngs and do not require soldering.
Figure 2 - Use a non-contact circuit tester to
insure that the power is off before you work on
a circuit.
GETTING STARTED
Figure 3 - Install a Pressure Reducing Valve set to
50 to 60 PSI.
Review all of the instruc ons
1
before you begin work.
If you aren’t sure that you
can safely and properly do this work
yourself, call a local plumbing supplies
store to arrange for Professional
Installa on (you may also call a
qualifi ed person of your choice, such
as a licensed plumber or electrician, to
have the work done). Improper
installa on can damage the water
heater, your home and other property,
and can present risks of serious injury
or death.
Check with your local and
2
state authori es for any local
or state codes that apply to
your area. In the absence of local and
state codes, follow Na onal Fire
Protec on Associa on (NFPA-70) and
the current edi ons of the Na onal
Electric Code (NEC) and the Interna onal Plumbing Code (IPC). The
instruc ons in this manual comply with
na onal codes, but the installer is
responsible for complying with local
codes.
Massachuse s code requires this wa-
ter heater to be installed in accordance
with Massachuse s 248-CMR 2.00 and
248-CMR 5.00: State Plumbing Code.
Other local and state authori es may
have similar requirements or other
codes applicable to the installa on of
this water heater.
Before you start, be sure you
3
have, and know how to use, the
following tools and supplies:
pipe, use threaded connectors
suitable for the specifi c type of
plas c pipe used: CPVC and PEX
(cross-linked polyethylene). Do
not use PVC pipe.
• For homes with copper pipes,
you may purchase connector kits
with compression fi ngs that
don’t require soldering (fi gure 1).
Compression fi ngs are easier
to install than soldering copper
pipes.
• Tefl on® tape or pipe joint compound
approved for potable water
• Tools to make the electrical connec-
ons (for example, screwdrivers, wire
strippers)
• Non-Contact circuit tester to check
for power (fi gure 2)
• Water Pressure Gauge (see next
page, fi gure 4)
Recommended Accessories:
• Suitable drain pan (see page 8, fi gure 6)
• Automa c leak detec on and shut-
off device
• Pressure Reducing Valve (fi gure 3)
• Thermal Expansion Tank (see next
page, fi gure 5)
• Point-of-use Thermosta c Mixing
Valves (see page 8, fi gure 7) ■
• Plumbing tools and supplies appropriate
for the type of water pipes in your home
• Threaded connectors (fi gure 1) for
the cold and hot water pipes
• For homes plumbed with plas c
6 • Residen al Electric Water Heater Use and Care Guide
INSTALLATION
ollow these steps for proper
F
installa on:
Step 1:
Verify that your
✓
home is equipped
and up-to-date for
proper opera on
Installing a new water heater is the
perfect me to examine your home’s
plumbing system and make sure the
system is up to current code standards.
There have likely been plumbing code
changes since the old water heater was
installed. We recommend installing the
following accessories and any other
needed changes to bring your home up
to the latest code requirements.
Use the checklist below and inspect
your home. Install any devices you need
to comply with codes and assure that
your new water heater performs at its
best. Check with your local plumbing
offi cial for more informa on.
Water pressure
✓
We recommend checking your
home’s water pressure with a pressure
gauge (fi gure 4). Most codes allow a
maximum incoming water pressure of
80 psi. We recommend a working pressure no higher than 50-60 psi.
HOW: Purchase an inexpensive water
pressure gauge available at your local
plumbing supplies store. Connect the
Water Pressure Gauge to an outside
faucet and measure the maximum water pressure experienced throughout
the day (highest water pressures o en
occur at night).
Figure 4 - Use a Water Pressure Gauge to make
sure your home’s water pressure is not too high.
To limit your home’s water pressure:
Locate your home’s Pressure Reducing Valve (PRV) on the main incoming
(cold) water supply line and adjust the
water pressure control to between 50
and 60 psi. If your home does not have
a Pressure Reducing Valve, install a
PRV on the home’s main water supply
line and set it to between 50 and 60
psi. Pressure Reducing Valves are available at plumbing supplies stores.
BACKGROUND: Over the years, many
u li es have increased water sup-
ply pressures so they can serve more
homes. In some homes today, pressures exceed 100 psi. High water
pressures can damage water heaters,
causing premature leaks. If you have
replaced toilet valves, had a water
heater leak, or had to repair appliances connected to the plumbing system,
pay par cular a en on to your home’s
water pressure. When purshasing a
PRV, make sure the PRV has a built-in
bypass.
Water pressure
✓
increase caused by
thermal expansion
Verify that you have a properly sized
Thermal Expansion Tank (fi gure 5). We
recommend installing an expansion
tank if your home does not have one.
Codes require a properly pressurized,
properly sized Thermal Expansion Tank
in almost all homes. (See image on
inside front cover.)
Figure 5 - A Thermal Expansion Tank helps
protect the home’s plumbing system from pressure spikes.
HOW: Connect the Thermal Expansion
Tank (available at plumbing supplies
stores) to the cold water supply line
near the water heater. The expansion
tank contains a bladder and an air
charge. To work properly, the Thermal
Expansion Tank must be sized according to the water heater’s tank capacity
and pressurized to match the home’s
incoming water pressure. Refer to the
installa on instruc ons provided with
the Thermal Expansion Tank for installa on details.
INSTALLATION
Residen al Electric Water Heater Use and Care Guide • 7
INSTALLATION
BACKGROUND: Water expands when
heated, and the increased volume
of water must have a place to go, or
thermal expansion will cause large
increases in water pressure (despite
the use of a Pressure Reducing Valve
on the home’s main water supply
line). The Safe Drinking Water Act of
1974 requires the use of backfl ow
preventers and check valves to restrict
water from your home reentering
the public water system. Backfl ow
preventers are o en installed in water
meters and may not be readily visible.
As a result, most all plumbing systems
today are now “closed,” and almost all
homes now need a Thermal Expansion Tank.
A Thermal Expansion Tank is a prac -
cal and inexpensive way to help avoid
damage to the water heater, washing
machine, dishwasher, ice maker and
even toilet valves. If your toilet occasionally runs for no apparent reason
(usually briefl y at night), that may be
INSTALLATION
due to thermal expansion increasing
the water pressure temporarily.
Water pipe and tank
leaks
Figure 6 - A suitable drain pan piped to an
adequate drain can help protect fl ooring from
leaks and drips.
leaks in the piping connec ons or
tank. Most codes require and we
recommend installing the water
heater in a drain pan that is piped
to an adequate drain. The drain pan
must be at least two inches wider
than the diameter of the water
heater. Install the drain pan so the
water level would be limited to a
maximum depth of 1-3/4”.
Water tempera-
✓
ture regula on
Install Thermosta c Mixing Valves (fi g-
ure 7) to regulate the temperature of
the water supplied to each point-ofuse (for example, kitchen sink, bath-
room sink, bath, shower). Consult the
valve manufacturer’s instruc ons or a
qualifi ed person.
WARNING! Even if the water heater
thermostat is set to a rela vely low
temperature, hot water can scald.
Install Thermosta c Mixing Valves at
each point-of-use to reduce the risk of
scalding (see page 4).
BACKGROUND: A Thermosta c Mix-
ing Valve, installed at each pointof-use, mixes hot water from the
water heater with cold water to more
precisely regulate the temperature of
hot water supplied to fi xtures. If you
aren’t sure if your plumbing system
is equipped with properly installed
and adjusted Thermosta c Mixing
Valves at each point where hot water
is used, contact a qualifi ed person for
more informa on. ■
Leaks from plumbing pipes or from
the water heater itself can damage
property and could cause a fi re risk.
• Install an automa c leak detec-
on and shutoff device (available
at plumbing supplies stores). These
devices can detect water leaks and
can shut off the water heater’s water
supply if a leak occurs.
• Install a suitable drain pan (available
in stores ) under the water heater
(fi gure 6) to catch condensa on or
8 • Residen al Electric Water Heater Use and Care Guide
Figure 7 - Thermosta c Mixing Valves installed
at each point-of-use can help prevent scalding.
Step 2:
Verify that the loca on
is appropriate
The loca on is not prone to
5
physical damage by vehicles,
fl ooding, or other risks.
Locate the water heater’s
2
circuit breaker and turn it OFF
(or remove the circuit’s
fuses).
Before installing your water heater,
ensure that:
The water heater will be:
1
• Installed indoors close to
the center of the plumbing
system.
• In a suitable drain pan piped to an
adequate fl oor drain or external to
the building (See page 8, fi gure 6).
• In an area that will not freeze
• In an area that is suitable for installing the water heater ver cally
The loca on has adequate
2
space (clearances) for periodic
servicing.
The fl oor can support the
3
weight of a full water heater.
Your area is not prone to
4
earthquakes. If it is, use
special straps as required by
local building codes.
NOTICE: The state of California requires bracing, anchoring, or strapping
the water heater to avoid its moving
during an earthquake. Contact local
u li es for code requirements in your
area, visit h p://www.dsa.dgs.ca.gov,
or call 1-916-445-8100 and request
instruc ons. Other loca ons may have
similar requirements. Check with your
local and state authori es.
Vehicle
Stop
Drain
Pan
In a garage, install a vehicle stop to avoid water
heater damage.
Avoid loca ons such as a cs,
6
upper fl oors, or where a leak
might damage the structure
or furnishings. Due to the normal
corrosive ac on of water, the tank will
eventually leak. To minimize property
damage from leaks, inspect and
maintain your water heater in accordance with this manual’s instruc ons.
Install a suitable drain pan under the
water heater piped to an adequate
drain. Inspect the drain pan, pipes, and
surrounding area regularly and fi x any
leaks found. Drain pans are available at
local plumbing supplies stores . Leaks
are frequently in the plumbing system
itself and not the water heater.
Drain
Step 3:
Removing the old water
heater
Read each installa on step
1
and decide if you have the
necessary skills to install the
water heater. Only proceed if you can
safely perform the work. If you are not
comfortable, have a qualifi ed person
perform the installa on.
On the old water heater,
3
remove the electrical
junction box access panel.
Using a non-contact circuit tester,
check the wiring to make certain the
power is OFF.
WARNING! Working on an ener-
gized circuit can result in severe injury
or death from electrical shock.
Disconnect the electrical
4
wires.
Open a hot water faucet and
5
let the hot water run un l it is
cool (This may take 10
minutes or longer).
Let the hot water run un l it is cool.
WARNING! Be sure the water runs
cool before draining the tank to reduce
the risk of scalding.
Connect a garden hose to the
6
drain valve and place the
other end of the hose in a
drain, outside, or a bucket. (Note that
sediment in the bo om of the tank
may clog the valve and prevent it
from draining. If you can’t get the
INSTALLATION
Residen al Electric Water Heater Use and Care Guide • 9
INSTALLATION
tank to drain, contact a qualifi ed
person.)
Turn the cold water supply
7
valve OFF.
Open the drain valve on the
8
water heater.
Draining the old water heater.
Also open a hot water faucet
9
to help the water in the tank
drain faster.
When the tank is empty,
10
INSTALLATION
discharge pipe. You may be able to
reuse the discharge pipe, but do not
disconnect the Temperature &
Pressure (T&P) Relief Valve
Disconnect the water pipes.
11
Many water pipes are
connected by a threaded
union which can be disconnected with
wrenches. If you must cut the water
pipes, cut the pipes close to the water
heater’s inlet and outlet connec ons,
leaving the water pipes as long as
possible. If necessary, you can make
them shorter later when you install
the new water heater.
Remove the old water heater.
12
WARNING! Use two or more people
to remove or install water heater.
Failure to do so can result in back or
other injury.
Step 4:
Installing the new
water heater
Completely read all instruc-
1
ons before beginning. If you
are not sure you can complete the installa on, DO NOT
RETURN THIS UNIT TO THE STORE.
Seek assistance from any of the
following sources:
• Professional Installa on is available
for this product and the work is
guaranteed. Call your local plumbing supplies store to have this water
heater installed.
Install a suitable drain pan
2
that is piped to an adequate
drain.
Set the water heater in place
3
taking care not to damage
the drain pan.
NOTICE: Most codes require se ng
the water heater in a suitable drain
pan piped to an adequate drain. The
drain pan helps avoid property damage which may occur from condensa on or leaks in the piping connec ons
or tank. The drain pan must be at
least two inches wider than the diameter of the water heater. Install the
drain pan so the water level is limited
to a maximum depth of 1-3/4”.
Verify that the water heater
4
is set in place properly. Check
that:
• The T&P Relief Valve will not be in
contact with any electrical parts.
• There is adequate space to install
the T&P Relief Valve discharge pipe
and that it can be piped to a separate drain (and not into the drain
pan).
• There is adequate access and space
around the water heater for future
maintenance.
Removing the T&P Relief Valve discharge pipe.
reuse the old T&P Relief Valve. A new
T&P Relief Valve comes installed on
your water heater (or on some models,
is in the carton with the water heater).
10 • Residen al Electric Water Heater Use and Care Guide
• Schedule an appointment with
a qualifi ed person to install your
water heater.
• Call our Technical Assistance Hotline
1-800-365-4054.
at
DO NOT CONNECT ELECTRICAL
WIRING UNTIL YOU ARE
INSTRUCTED TO DO SO.
NOTICE: Connec ng electrical power
to the tank before it is completely
full of water (water must run FULL
STREAM from a hot water tap for a full
three minutes) may cause the upper
hea ng element to burn out.
Step 5:
Connect the Tempera-
• The discharge pipe must withstand
250°F (121°C) without distor on. Use
only copper or CPVC pipe. Do not
use any other type of pipe, such as
PVC, iron, fl exible plas c pipe, or any
type of hose.
• Do not place any valve or other restric on between the tank and T&P
Relief Valve. Do not cap, block, plug,
or insert any valve between the T&P
Relief Valve and the end of the discharge pipe. Do not insert or install
any reducer in the discharge pipe.
ture and Pressure (T&P)
Relief Valve/Pipe
Most T&P Relief Valves are pre-installed
at the factory. In some cases, they are
shipped in the carton and must be
installed in the opening marked and
provided for this purpose and according
to local codes.
WARNING! To avoid serious injury
or death from explosion, install a T&P
Relief Valve according to the following
instruc ons:
If your water heater does not
1
have a factory installed T&P
Relief Valve, install the new
T&P Relief Valve that came with your
water heater. Do not reuse an old T&P
Relief Valve. Install a T&P Relief Valve
discharge pipe according to local codes
and the following guidelines:
The T&P Relief Valve discharge pipe must be installed properly and piped to an adequate drain.
• Terminate the discharge pipe a maximum of six inches above a fl oor drain
or outside the building. Do not drain
the discharge pipe into the drain
pan; instead pipe it separately to
an adequate drain. In cold climates,
terminate the discharge pipe inside
the building to an adequate drain.
Outside drains could freeze and
obstruct the drain line. Protect the
drain from freezing.
DISCHARGE
PIPE
DRAIN
PIPE
INSTALLATION
• The discharge pipe should be at least
3/4” inside diameter and sloped for
proper drainage. Install it to allow
complete drainage of both the T&P
Relief Valve and the discharge pipe.
The end of the T&P Relief Valve discharge pipe
must stop no more than six inches above a fl oor
drain or outside.
Residen al Electric Water Heater Use and Care Guide • 11
INSTALLATION
Step 6:
Install shutoff and
tempering valves
If one is not already installed,
1
install a manual shutoff valve
in the cold water line that
supplies the water heater. Install the
shutoff valve near the water heater so
that it is readily accessible. Only use
valves that are compa ble with
potable water. Use only full-fl ow ball
or gate valves. Other types of valves
may cause excessive restric on to the
water fl ow.
Install a Thermosta c Mixing
2
Valve at each point-of-use
(for example, kitchen sink,
bathroom sink, bath, shower).
Consult the valve manufacturer’s
instruc ons or a qualifi ed person.
INSTALLATION
Install Thermosta c Mixing Valves at each point
where hot water will be used.
WARNING! Even if the water
heater’s thermostat(s) are set to a
rela vely low temperature, hot water
can scald. Install Thermosta c Mixing
Valves at each point-of-use to reduce
the risk of scalding. (See page 4.)
For water heaters that are fed
3
by a solar water hea ng system (or
any other pre-hea ng system), always
install a Thermosta c Mixing Valve or
other temperature limi ng device in
the inlet water supply line to limit
water supply inlet temperature to
120°F. Solar water hea ng systems can
supply water with temperatures
exceeding 170°F and may result in
water heater malfunc on.
WARNING! Hot water provided by
solar hea ng systems can cause
severe burns instantly, resul ng in
severe injury or death (see page 4).
Step 7:
Connect the water
1
supply
Determine the type of water pipes in
your home. Most homes use copper
water pipes, but some use CPVC or
cross-linked polyethylene (PEX). Use
fi ngs appropriate for the type of pipe
in your home. Do not use iron or PVC
pipe – they are not suitable for potable
water.
Connect the cold water
2
supply using 3/4 inch
Na onal Pipe Thread “NPT”
to the fi ng marked “C” (COLD).
For ease of removing the water heater
for service or replacement, connect
the water pipes with a coupling called
a union. We recommend using a
dielectric-type union (available at local plumbing supplies stores). Dielectric unions can help prevent corrosion caused by ny electric currents
common in copper water pipes and
can help extend the life of the water
heater.
IF YOU HAVE COPPER
PIPES:
If your home has copper water
pipes, you can solder the water
pipe connec ons or use compres-
sion fi ngs which don’t require
soldering. Compression fi ngs
are easier to install than soldering
pipe. Check with local plumbing
offi cials to determine what types
of pipe materials are suitable for
your loca on. Do not use lead-
based solder.
NOTICE: Do not solder pipes while
they are a ached to the water
heater. The water heater’s inlet
and outlet connec ons contain
non-metallic parts which could be
damaged. The proper way to connect the water heater to copper
water pipes is as follows:
• Solder a short length of pipe
(about a foot or so) to a threaded adapter using only 95/5 n-
an mony or equivalent solder.
A ach the threaded adapters to
the water heater’s connec ons
(using Tefl on® tape or pipe joint
compound). Connect the home’s
water pipes by soldering, keeping the connec ons at the water
heater cool with wet rags.
12 • Residen al Electric Water Heater Use and Care Guide
or plumbing system to be washed out.
Heat traps installed in the inlet and outlet connec ons help save energy.
NOTICE: Most water heater models
contain energy saving heat traps in the
inlet and outlet connec ons to avoid
the circula on of hot water within the
pipes during standby. Do not remove
the heat traps.
Connect the hot water supply
3
using 3/4 inch NPT to the
fi ng marked “H” (HOT).
Follow the same connec on guidelines
as for the cold water supply.
Install insula on (or heat
4
tape) on the water pipes
especially if the indoor
installa on area is subject to freezing
temperatures. Insula ng the hot water
pipes can increase energy effi ciency.
Double check to make sure
5
the hot and cold water pipes
are connected to the correct
hot and cold water fi ngs on the
water heater.
If needed, install (or adjust)
6
the home’s Pressure Reducing
Valve to 50-60 psi and install a
Thermal Expansion Tank.
A Pressure Reducing Valve is required if your
home’s water pressure is above 80 psi.
The Thermal Expansion Tank should be pressurized with air, to match the home’s incoming
water pressure.
Step 8:
Verify connec ons and
completely fi ll tank
To remove air from the tank and allow
the tank to fi ll completely with water,
follow these steps:
Remove the aerator at the
1
nearest hot water faucet. This
allows any debris in the tank
Full-fl ow ball valve
Fully open the cold water supply valve.
Turn the cold water supply
2
back on.
Open a hot water faucet and
3
allow the water to run un l it
fl ows with a full stream.
Let the water run full stream
4
for three full minutes.
Close the hot water faucet
5
and replace the aerator.
Check inlet and outlet
6
connec ons and water pipes
for leaks. Dry all pipes so that
any drips or leaks will be apparent.
Repair any leaks. Almost all leaks occur
at connec ons and are not a tank leak.
INSTALLATION
Residen al Electric Water Heater Use and Care Guide • 13
INSTALLATION
Step 9:
Make electrical
connec ons
WARNING! Working on an energized circuit can result in severe injury
or death from electrical shock.
NOTICE: The tank must be completely empty of air and full of
water before connec ng electrical
power to avoid “Dry Firing.” Dry
Firing may result in the upper element burning out. This is a common installa on mistake. A er
you make the water connec ons,
but before you connect the electrical power, open a hot water faucet
and let the water run full un l all
the air is removed. Let the “hot”
water run full for three minutes
or longer before connec ng any
electrical wires. A Dry Fired upper
hea ng element is an installa on
error and is not covered under
warranty.
INSTALLATION
This model is equipped with DryFire protec on, which will ac vate
an error code if the above steps
are not fully followed.
NOTICE: Although this water heater is
equipped with Dry-Fire protec on, be
sure the tank is completely fi lled with
water and all the air is purged from
the tank, before making any electrical
connec ons.
Be sure the electrical power
1
to the water heater is turned
OFF at the circuit breaker
panel (or remove the circuit’s fuses).
Using a non-contact circuit
2
tester, check the wiring to
make certain the power is OFF.
Check the water heater’s
3
data plate and ensure that
the home’s voltage, wiring
size (ampacity) and circuit breaker
ra ng and type are correct for this
water heater. Refer to the wiring
diagram located on the water heater
for the correct electrical connec ons.
Ensure that wire sizes, type, and
connec ons comply with all appli-
cable local codes. In the absence of
local codes, follow NFPA-70 and the
current edi on of the Na onal Electric
Code (NEC).
The water heater’s electrical requirements can
be determined from the data plate.
Install wiring in an approved
5
conduit (if required by local
codes). Use a UL listed or CSA
approved strain relief to secure the
electrical wiring to the water heater.
Connect the ground wire to
6
the green ground screw.
Connect the home’s two
power wires to the water heater’s
four power wires (black to black, red
to red). Use suitable wire nuts or
other approved means to make the
power connec ons.
Red Wires
Black Wires
(3)
Ground
Wires
(3)
Smart Port
Cover
1/2” Conduit
Connection
Remove the cover on the
4
electrical junc on box on the
top of the water heater.
14 • Residen al Electric Water Heater Use and Care Guide
Connec ng the electrical wires.
Replace the junc on box
7
cover and secure with the
screws provided.
WARNING! Be sure cover is secured
to reduce the risk of fi re and electric
shock.
Step 10:
If you increase the water heater’s temperature se ng, install Thermosta c
Mixing Valve(s) at each point-of-use to
reduce the risk of scalding.
Wait for the water to heat up.
3
It may take several hours for a
tank of cold water to heat up.
If you have no hot water a er two
hours, refer to the Troubleshoo ng
Sec on (see page 24).
Adjus ng the
Temperature
With the installa on steps completed,
you may adjust the water heater’s
temperature se ng if desired.
WARNING! Be sure panels are
secured to reduce the risk of fi re and
electric shock.
Turn the electric power back
1
on.
Set the thermostat to desired
2
temperature. The thermostat
on this water heater has been
factory set to approximately 120°F to
reduce the risk of scald injury. You may
wish to set a higher temperature to
provide hot water for automa c
dishwashers or laundry machines, to
provide more hot water capacity, and
to reduce bacterial growth. Higher
tank temperatures (140° F) kill bacteria
that cause a condi on known as
“smelly water” and can reduce the
levels of bacteria that cause waterborne diseases.
WARNING! Higher temperatures
increase the risk of scalding, but even at
120°F, hot water can scald (see page 4).
Adjust Thermosta c Mixing Valves at each point-
of-use to 120°F or lower.
To adjust the water heater’s thermostat:
• Water temperature should be primarily adjusted from the ESM (see
page 17).
• To adjust water temperature from
the ET (see steps referring to illustra ons on page 18). Be sure the
electrical power to the water heater
is turned OFF at the circuit breaker
panel (or remove the circuit’s fuses).
WARNING! Working near an
energized circuit can result in severe
injury or death from electrical shock.
Check wires with a circuit tester to
make sure power is off .
• Remove the upper access panel/ESM
and fold away the insula on.
• Turn the water temperature set point
knob clockwise ( >>) to increase the
temperature, or counter clockwise
( << ) to decrease the temperature.
• Fold the insula on back in place and
replace the access panel.
WARNING! If you have increased
the temperature se ng and the
Thermosta c Mixing Valves are not set
properly (or not installed) you could
scald yourself while checking the
temperature.
Check water temperature at
4
several points of use in your
home (for example, bathtub
faucet, shower, or lavatory sink) and
adjust the Thermosta c Mixing Valves
as needed. If you aren’t sure how to
adjust the Thermosta c Mixing Valve
se ngs, or aren’t sure if you have
Thermosta c Mixing Valves, contact a
qualifi ed person.
INSTALLATION
Residen al Electric Water Heater Use and Care Guide • 15
INSTALLATION
Step 11:
Opera on
The water heater is now ready for
normal opera on. To keep your water
heater working safely and effi ciently
and extend its life, perform maintenance according to the schedule on
page 29.
Turn the electric power on at the
circuit breaker panel, or fuse box.
Power to the water heater will allow
the water heater to run a system
diagnos c. This typically takes eight
minutes. Once complete proceed to
the next step. NOTE: If the system
diagnos c yields any codes, reference
the diagnos c codes sec on in this
manual. Adjust the thermostat to the
desired temperature se ng, and the
opera ng mode, as described under
“Adjus ng the User Interface Module
/ Opera onal Modes” sec on.
Vac a on Mode (ESM)
To save energy, lower the tempera-
INSTALLATION
ture se ng on the thermostat if you
plan to be gone for an extended me.
Follow the instruc ons in Step 10 for
adjus ng the thermostat to a lower
temperature se ng before you leave
and to properly raise the temperature
se ng when you return (See page 17
for ESM Mode Descrip ons).
C AUTION! Hydrogen gas builds up
in a hot water system when it is not
used for a long period (two weeks
or more). Hydrogen gas is extremely
fl ammable. If the hot water system
has not been used for two weeks or
more, open a hot water faucet for
several minutes at the kitchen sink
before using any electrical appliances
connected to the hot water system.
Do not smoke or have an open fl ame
or other igni on source near the fau-
cet while it is open.
Need Assistance?
Call our Technical Assistance Hotline at 1-800-365-4054 .
We can help you with installa on, opera on, troubleshoo ng, or maintenance.
Before you call, write down the model and serial number from the
water heater’s data plate.
16 • Residen al Electric Water Heater Use and Care Guide
Adjusting the Energy Saver Module/Operational Modes
Water Temperature Adjustment
IMPORTANT: Before attempting to adjust the thermostat, read the “Important Safety Information” section on page 4.
If the instructions are not clear, contact a qualifi ed service technician.
The water temperature can be adjusted from 80° F to 150° F. Use the Up and Down Buttons to set the
desired temperature.
Operating Mode Descriptions
The operating modes can be changed by touching
the desired mode icon on the Energy Saver Module
(See Figure 8). NOTE: All buttons on the Energy
Saver Module are touch sensitive and require only a
light touch to actuate.
ENERGY SAVER- This mode is
used to save energy by monitoring
usage and adjusting the set point to
match the water draw usage (Temperature set point can be changed).
STANDARD - Pressing this button
will allow the temperature set point
to be set directly.
VACATION MODE - The controller
adjusts the set point to approximately
0
60
F. This mode is recommended
when the water heater is not in use
for a long period of time. This mode
minimizes energy consumption
and prevents the water heater from
freezing during cold weather.
GRID ENABLED - Pressing this
button will enable or disable a request for grid control (see page 19).
Figure 8: Energy Saver Module (ESM)
Element
Functioning
Icon
ENERGY
SAVER
ELEMENT
Temperature
Up (Increase)
Button
Fahrenheit/
Celsius Temperature Display
Button
STANDARD
°F/°C
Operational
Mode Buttons
Water
Temperature
VACATION
GRID
ENABLED
F
GRID
ALERT
LOCK
Set Point
Control Panel
Lock Icon
Temperature
Down (Decrease)
Button
LCD Display Panel
Lock Button
INSTALLATION
°F/°C
ELEMENT
CONTROL PANEL LOCK - Holding
this button for more than 3 seconds
switches the lock mode on or off.
When the User Module is locked, a
symbol and “Lock” text will be visible
on the display.
0F/0
C - This button switches the
display to show the set temperature
in Fahrenheit or Celsius.
Fault condition will display an “E”
followed by two digit fault code with
Alert Icon fl ashing. (see diagnostic
code chart page 20).
Element Functioning Icon - indicates
power is on at either upper or lower
element circuits and both are working properly.
Energy Saver
Module (ESM)
Electronic
Thermostat
(ET)
NOTE: The Electronic Thermostat (ET) is designed so that it
may control the water heater without the Energy Saver Module
(ESM) being operated, see page 18.
Residen al Electric Water Heater Use and Care Guide • 17
INSTALLATION
The Electronic Thermostat
IMPORTANT: The Energy Saver Module
(ESM) must be removed before a empt-
ing to access the thermostat. NOTE: for
the Electronic Thermostat (ET) changes
to remain in eff ect the Energy Saver
Module (ESM) must not be reconnected,
also read the “Water Temperature Regula on” under the “Opera ng Your Water
Heater” sec on. If the instruc ons are
not clear, contact a qualifi ed service
technician.
The Energy Saver Module (ESM) is intended to serve as the primary interface
for opera ng the water heater; however,
the Electronic Thermostat (ET) may
control the water heater in the absence
of the Energy Saver Module (ESM).
The Electronic Thermostat consists of
an electronics box that contains a low
voltage power supply, the thermostat
set point knob, relays to switch between
the upper and lower hea ng elements,
one control thermistor, a connector for
the lower element control thermistor,
microelectronics to convert the thermis-
INSTALLATION
tor signals and perform switching and
other logic func ons, and a connector
to e the Electronic Thermostat (ET) to
the Energy Saver Module (ESM) located
on the front of the water heater jacket.
The majority of the self-diagnos cs are
located in the Electronic Thermostat
(ET), including the dry-fi re protec on
intelligence. The thermostat circuit is
designed so that when the upper heating element calls for heat, the power
is directed to that element even if the
lower element is also calling for heat.
Diagnos c LED Light
The Green/Red LED light indicates the
status of the electronic thermostat (See
Figure 9).
WARNING! Electrical Shock Hazard
Do not remove the plas c guard from
over wiring.
Do not touch electrical wiring.
Failure to do so can result in death or
electrical shock.
Figure 9
Diagnostic
LED Light
Remove Only After Power Is
Turned O When Replacing Element.
Electronic Thermostat (ET)
Plastic Guard
ECO Reset
Button
Setpoint
Knob
Upper
Element
• Green LED will signal normal opera on. The green LED will blink 2 mes
per second to indicate that power is applied to the upper hea ng element and
at a faster rate (4 mes per second) to
indicate that the lower hea ng element
is powered.
• Red LED will fl ash error codes. If
a fault is detected by the electronic
thermostat, the LED light indicator will
use the red LED to indicate the fault
detected. The fl ash code sequence is to
consist of 1/2 second fl ashes of the red
LED each separated by a 1/2 second off
period.
The number of fl ashes indicates the
fault code number.
(See diagnos c code chart sec on in
this manual, page 22).
A er the last 1/2 second “on” period,
the LED will remain off un l a total of 5
seconds has elapsed for the fault indica on cycle (there is a 5 seconds delay
before the fault fl ash pa ern repeats).
A er the 5 seconds are completed, the
fault indica on cycle is repeated star ng
with the fi rst 1/2 second-fl ash. The fl ash
sequence will be repeated as long as
the fault remains. Only one fault can
be declared at a me. NOTE: the green
LED is turned off when a fault code is
being displayed, even though the heater
may be opera ng in limp mode with an
element on. See diagnos c code chart
sec on in this manual.
Overriding The Energy
Saver Module (ESM)
If the Energy Saver Module (ESM) is not
working, simply unplug the interface
module and turn the set point knob on
the Electronic Thermostat (ET) to the
desired temperature (See Figures 9 &
10). To replace a broken or damaged
ESM module, see page 36 for ordering
informa on.
WARNING! Electrical Shock Hazard
Do not remove the plas c guard from
over wiring.
Do not touch electrical wiring.
Failure to do so can result in death or
electrical shock.
Figure 10
Energy Saver
Module (ESM)
Electronic
Thermostat (ET)
Thermostat
Setpoint Knob
Thermistor
Wire Harness
Junction Box
Wiring Harness
Electronic Thermostat (ET)
NOTE: Smart Grid will be disabled when the
Energy Saver Module (ESM) is disconnected
from the junc on box wiring harness.
18 • Residen al Electric Water Heater Use and Care Guide
18 • Residen al Electric Water Heater Use and Care Guide
Smart Grid Technology
The electric Smart Grid will enable signifi cant improvements in electric power
reliability and quality through reduc on
of peak power demand, while providing
consumers the knowledge and ability to
manage their energy consump on and
u lity costs.
According to the Department of
Energy (DOE), since 1982 the growth
in peak electricity demand has exceeded power transmission growth. This
has caused more frequent blackouts
and service interruptions, as well as an
increase in the costly reserve capacity the power grid requires to meet
higher peak demands. The increased
demand for electrical power across
the nation has also led to higher peak
utility costs.
Smart appliances are one way to
help mitigate this problem. By using
advanced digital communication technologies, smart appliances will be
able to communicate with local power
company or home energy management systems, and react accordingly
to save energy and money. For example, during peak demand periods the
water heater may pause or delay its
power consumption and thus reduce
the load on the smart utility grid.
Additionally, smart appliances will also
communicate with consumers to let
them know how much energy they are
consuming. This will eventually allow
consumers to control their appliances,
manage energy usage, and to ultimately save money.
Home Automa on,
Smart Grid Control
(Where Available)
Where available, Grid Communica on
Adaptors may be supplied by the local
power company or purchased from leading retailers. Please contact your local
power company for more informa on.
To ac vate Smart Grid Control, remove
the cover over the grid connec on pins
and plug in the grid communica on
adaptor. See Figure 11. NOTE: use only
approved grid communica on adaptors.
This will enable the power company to
communicate the peak demand periods
for the water heater’s power usage.
A er this connec on has
been made, simply press
the “Grid Enabled” bu on
to enable and/or disable a request for
grid control. See Figure 12. Enabling this
feature will allow acceptance of the
power company communica on of grid
management requests. Disabling this
feature will allow the water heater to
ignore grid management requests.
NOTE: Smart Grid will be disabled when
the Energy Saver Module (ESM) is disconnected from the junc on box wiring
harness (see page 18).
WARNING! Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
opera ng.
Failure to do so can result in death or
electrical shock.
Figure 11
Communication
Adaptor
(May Be Supplied By Power Company)
(May Dier in Appearance)
Junction Box
Smart Grid Connec on
Figure 12
Pressing this button will
enable and/or disable a
request for Smart Grid Control
VACATION
STANDARD
ENERGY
SAVER
°F/°C
Smart Grid Control
GRID
ENABLED
F
GRID
LOCK
Grid
Grid Connection
Pins
INSTALLATION
Residen al Electric Water Heater Use and Care Guide • 19
DIAGNOSTIC CODE CHART Energy Saver Module (ESM)
IMPORTANT: Before attempting to adjust the thermostat, read the “Important Safety Information”
section page 4.
VACATION
STANDARD
ENERGY
The Electronic Thermostat (ET) is designed so
SAVER
that it may control the water heater without the
Energy Saver Module (ESM) being operated, see
page 18.
Error Code
ALERT
If the instructions are not clear, contact a qualifi ed
person.
°F/°C
(ESM) ERROR CODE INDICATES CORRECTIVE ACTION*
E01 with an alert Icon flashing.
Dry-fire, electrical power on with the tank not
completely full of water.
1. Turn off electrical power at breaker, add water.
2. Turn on electrical power at breaker.
3. See “Important Safet y Information” on page 4.
GRID
ENABLED
Alert Icon
E02 with an alert Icon flashing.
E03 with an alert Icon flashing.
E04 with an alert Icon flashing.
E05 with an alert Icon flashing.
E06 with an alert Icon flashing.
E07 with an alert Icon flashing.
Water temperature exceeded high limit. 1. Turn off electrical power at the breaker.
Upper thermistor sensor failure.
(Note: Upper thermistor sensor is par t of
the ET)
Upper element circuit failure.
(Note: Lower element is still operable)
Lower element circuit failure.
(Note: Upper element is still operable)
Electronic Thermostat (ET) failure
(Internal processor).
Lower t he rmis to r sensor failure. 1. Turn off electrical power at the breaker.
2. Press the reset button (see Figure 9).
3. Turn on electrical power at breaker.
4. If error returns c all a ser vice technician for assistance.
1. Turn off electrical power at the breaker.
2. Replace Electronic Thermostat (ET).
3. Turn on electrical power at breaker.
1. Turn off electrical power at the breaker.
2. Check element circuits for resistance of 5-25 ohms (replace if required).
3. Check wires at elements and Electronic Thermostat (ET) for damage.
If this 4 flashes condition continues, replace Electronic Thermostat (ET).
4. Turn on electrical power at breaker.
1. Turn off electrical power at the breaker.
2. Check element circuits for resistance of 5-25 ohms (replace if required).
3. Check wires at elements and Electronic Thermostat (ET) for damage.
If this 5 flashes condition continues, replace Electronic Thermostat (ET).
4. Turn on electrical power at breaker.
1. Turn off electrical power at the breaker. Now turn on electrical power to
see if error clears. If error has not cleared, replace Electronic Thermo stat (ET).
2. Turn on electrical power at breaker.
2. Check electrical connections at Electronic Thermostat (ET).
3. Replace Lower Thermistor Sensor.
4. Turn on electrical power at breaker.
E08 with an alert Icon flashing.
TROUBLESHOOTING
E09 with an alert Icon flashing.
Energy Saver Module (ESM)
failure.
Electronic Thermostat (ET) error. 1. Turn off electrical power.
E10
E11
E12
20 • Residen al Electric Water Heater Use and Care Guide
1. Turn off electrical power.
2. Check wires at the interface module for damage.
3. If this 8 f lashes condition continues, replace module (ESM).
4. See “Overriding The Interface Module (ESM)” by unplugging from the
Electronic Thermostat (ET) on page 18. NOTE: Electronic Thermostat
(ET) will continue to be operate, hot water will still be available.
5. Turn on electrical power at breaker.
2. Check wiring at Electronic Thermostat (ET) for damage.
3. Turn on electrical power at breaker.
4. If this code flashes condition c ontinues, replace the Electronic
Thermostat (ET ).
(ESM) ERROR CODE INDICATES CORRECTIVE ACTION*
E51 with an alert Icon flashing.
A failure to communicate with the Electronic
Thermostat (ET).
1. Turn off electrical power at the breaker, check all electrical connections,
and wiring for damage.
2. Replace the Electronic Thermostat (ET).
3. Turn on electrical power at breaker.
E52 with an alert Icon flashing.
E71 with an alert Icon flashing.
Energy Saver M odule (ESM) is receiving the
wrong dat a from the Electronic Thermostat
(ET).
Energy Saver Module (ESM) thermistor
failure.
1. Turn off electrical power at the breaker, check all electrical connections,
and wiring for damage.
2. Replace the Energy Saver Module (ESM), if this does not correct the
problem, also replace Electronic Thermostat (ET).
1. Turn off electrical power at the breaker, check all electrical connections,
and wiring for damage.
2. Turn on electrical power at breaker.
3. If error returns call ser vice technician for assistanc e.
*These instructions are brief and intended as guidance for a qualifi ed person. If you lack the necessary
skills to perform these procedures call 1-800-365-4054 for assistance.
TROUBLESHOOTING
Residen al Electric Water Heater Use and Care Guide • 21
DIAGNOSTIC CODE CHART Electronic Thermostat (ET)
IMPORTANT: Before attempting to adjust the thermostat, read the “Important Safety Information”
section page 4.
The Electronic Thermostat (ET) is designed so
that it may control the water heater without the
Energy Saver Module (ESM) being operated, see
page 18.
If the instructions are not clear, contact a qualifi ed
person.
(ESM)
ERROR
CODE
E01
LIGHT ON
(Green Flash)
NO LIGHT No electrical power to control board
1 FLASH
(Red)
(ET)
DIAGNOSTIC
LED
Normal operation. None
or diagnostic LED light burned out.
Dry-fire, electrical power on with the
tank not completely full of water.
Setpoint
Knob
Diagnostic
LED Light
WARNING! Electrical Shock Hazard
Do not remove the plas c guard from
over wiring.
Do not touch electrical wiring.
Plastic Guard
Failure to do so can result in death or
electrical shock.
INDICATES CORRECTIVE ACTION*
1. Check for blown fuses or tripped breaker.
2. If diagnostic LED light is bur ned out, replace Electronic Ther mostat
(ET).
1. Turn off electrical power at breaker, add water.
2. Turn on electrical power at breaker.
3. See “Important Safet y Information” on page 4.
E02
E03
E04
E05
E06
TROUBLESHOOTING
E07
2 FLASHES
(Red)
3 FLASHES
(Red)
4 FLASHES
(Red)
5 FLASHES
(Red)
6 FLASHES
(Red)
7 FLASHES
(Red)
Water temperature exceeded high
limit.
Upper thermistor sensor failure.
(Note: Upper thermistor sensor is
part of the ET)
Upper element circuit failure.
(Note: Lower element is still operable)
Lower element circuit failure.
(Note: Upper element is still operable)
Electronic Thermostat (ET) failure
(Internal processor).
Lower t he rmis to r sensor failure. 1. Turn off electrical power at the breaker.
1. Turn off electrical power at the breaker.
2. Press the reset button (see Figure 9).
3. Turn on electrical power at breaker.
4. If error returns c all a ser vice technician for assistance.
1. Turn off electrical power at the breaker.
2. Replace Electronic Thermostat (ET).
3. Turn on electrical power at breaker.
1. Turn off electrical power at the breaker.
2. Check element circuits for resistance of 5-25 ohms (replace if required).
3. Check wires at elements and Electronic Thermostat (ET) for damage.
If this 4 flashes condition continues, replace Electronic Thermostat (ET).
4. Turn on electrical power at breaker.
1. Turn off electrical power at the breaker.
2. Check element circuits for resistance of 5-25 ohms (replace if required).
3. Check wires at elements and Electronic Thermostat (ET) for damage.
If this 5 flashes condition continues, replace Electronic Thermostat (ET).
4. Turn on electrical power at breaker.
1. Turn off electrical power at the breaker. Now turn on electrical power to
see if error clears. If error has not cleared, replace Electronic Thermo stat (ET).
2. Turn on electrical power at breaker.
2. Check electrical connections at Electronic Thermostat (ET).
3. Replace Lower Thermistor Sensor.
4. Turn on electrical power at breaker.
E08
8 FLASHES
(Red)
Energy Saver Module (ESM)
failure.
22 • Residen al Electric Water Heater Use and Care Guide
1. Turn off electrical power.
2. Check wires at the interface module for damage.
3. If this 8 f lashes condition continues, replace module (ESM).
4. See “Overriding The Interface Module (ESM)” by unplugging from the
Electronic Thermostat (ET) on page 18. NOTE: Electronic Thermostat
(ET) will continue to be operate, hot water will still be available.
5. Turn on electrical power at breaker.
(ESM)
ERROR
CODE
(ET)
DIAGNOSTIC
LED
INDICATES CORRECTIVE ACTION*
E9
E10
E11
E12
9, 10, 11 or 12 FLASHES
(Red)
Electronic Thermostat (ET) error 1. Turn off electrical power.
2. Check wiring at Electronic Thermostat (ET) for damage.
3. Turn on electrical power at breaker.
4. If this code flashes condition c ontinues, replace the Electronic
Thermostat (ET ).
*These instructions are brief and intended as guidance for a qualifi ed person. If you lack the necessary
skills to perform these procedures call 1-800-365-4054 for assistance.
TROUBLESHOOTING
Residen al Electric Water Heater Use and Care Guide • 23
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE(S) CORRECTIVE ACTION
See explanaons on the following pages.
NO HOT WATER • No power to water heater Check for blown fuses or tripped circuit breaker.
(page 26) Check for power.
• Burned out upper heang element (Dry Fired) Replace upper heang element.
• Energy Cut Off Switch tripped See page 27, step 5.
• Faulty Thermostac Mixing Valve Check hot water at other faucets.
• Non-Funconing electronic thermostat Check/replace electronic thermostat. (See page 31)
• Leak in plumbing system Check hot water side of home’s plumbing system
for leaks.
INSUFFICIENT HOT WATER • Thermostat set too low Set thermostat to desired temperature.
(page 27) See page 17.
• Non-Funconing lower heang element Replace lower heang element. (See page 30)
• Water heater’s capacity too small (or usage too high) Install adequately sized water heater
(or reduce usage).
• Thermostac Mixing Valve faulty/set too low Check hot water at other faucets.
• Non-Funconing lower thermistor Replace lower thermistor. (See page 31)
• Hot and cold pipe connecons reversed Correct piping.
• Leak in plumbing system Check hot water side of home’s plumbing system
for leaks.
• Melted dip tube Check/replace dip tube.
SLOW HOT WATER RECOVERY • Low supply voltage Check power (voltage).
(page 27)
• Malfunconing lower heang element Check lower element and replace if burned out.
(See page 30)
TEMPERATURE TOO HIGH • Non-funconing electronic thermostat Replace electronic thermostat. (See page 31)
(page 28)
• Grounded/shorted heang element Replace heang element. (See page 30)
• Thermostac Mixing Valve faulty/set too high Check hot water at other faucets.
LOW WATER PRESSURE (page 28) • Parally closed supply valve. See Low Water Pressure secon on page 28.
DRIPS FROM T&P RELIEF VALVE • Excessive water pressure Use Pressure Reducing Valve set to 50-60 psi.
(page 28)
• Thermal expansion Install a Thermal Expansion Tank.
• Debris under valve seat See page 28.
WATER ODOR (page 28) • Bacteria in the water See Water Odor secon on page 28.
TROUBLESHOOTING
24 • Residen al Electric Water Heater Use and Care Guide
Notes:
Need Assistance?
Call our Technical Assistance Hotline at 1-800-365-4054 .
We can help you with installa on, opera on, troubleshoo ng, or maintenance.
Before you call, write down the model and serial number from the
water heater’s data plate.
Residen al Electric Water Heater Use and Care Guide • 25
TROUBLESHOOTING
TROUBLESHOOTING
WARNING! Working near an
energized circuit can result in severe
injury or death from electrical shock.
WARNING! When you are fi nished,
be sure all covers are secured to
reduce the risk of fi re and electric
shock.
No Hot Water
The most likely reasons for an electric water heater to produce NO hot water are:
• No electric power—a common prob-
lem with new installa ons
• Burned out upper element
• Tripped Energy Cut Off (red bu on
on electronic thermostat)
• The water heater’s inlet and outlet
connec ons are reversed (usually
only in new installa ons)
• Locate the electrical junc on box on
top of the water heater and remove
the cover.
• Iden fy the two power wires. The
power wires are usually black/black
or black/red—the green or copper
wire is the ground wire.
• Turn the circuit breaker back on
(or install the fuses) and check the
power on both incoming power wires
using a non-contact circuit tester.
• Turn the power off and replace the
cover on the electrical junc on box.
If the water heater is not ge ng
power, contact a qualifi ed person to
have your home’s wiring or circuit
breakers checked.
• Broken electronic thermostat (or wiring)
• A leak in the hot water side of the
plumbing system that exceeds the
water heater’s hea ng capacity and
makes it appear that the water heater
is producing li le to no hot water
Follow these steps to diagnose and
correct common electrical problems:
Check the electric power to
1
the water heater. No hot
water is o en caused by a
problem with the home’s electrical
wiring or circuit breakers. You’ll need a
non-contact circuit tester. Follow these
TROUBLESHOOTING
guidelines:
• Locate the water heater’s circuit
breaker and turn it off (or remove the
circuit’s fuses).
26 • Residen al Electric Water Heater Use and Care Guide
Check/Reset Energy Cut Off
2
(ECO) Bu on.
Energy Cut Off (ECO) bu on
The Energy Cut Off (ECO) shuts off pow-
er to the water heater’s elements if the
temperature of the water in the tank
gets too hot. If the ECO has tripped,
you’ll have no hot water. A tripped ECO
can usually be reset, but you should
have a qualifi ed person inves gate the
cause of the overhea ng and repair the
problem. Do not turn the power back
on un l the cause of the overhea ng
has been iden fi ed and repaired.
To check the Energy Cut Off (ECO)
• Turn off the power to the water
heater.
WARNING! Working near an
energized circuit can result in severe
injury or death from electrical shock.
Check power wires in the electrical
junc on box with a non-contact circuit
tester to make sure power is off .
• Press the red ECO reset bu on (see
photo above).
• The ECO was tripped if you hear a
click when it is reset. In most cases,
a tripped ECO indicates that the tank
overheated due to a problem with
one of the elements or electronic
thermostat—have a qualifi ed person
check the upper and lower elements
and electronic thermostat and replace
if necessary.
• The ECO was not tripped if you didn’t
hear a click. In that case, the electronic thermostat should be checked by a
qualifi ed person.
• Replace the insula on and the upper
access panel.
WARNING! Be sure all covers are
secured to reduce the risk of fi re and
electric shock.
Insuffi cient Hot Water
or Slow Hot Water
Recovery
WARNING! Because of the increased risk from scalding, if you set
the water heater’s thermostat
higher than 120°F, Thermosta c Mixing
Valves at each point-of-use are
par cularly important (see page 4).
If the hot water is simply not warm
enough, there are several possible
causes:
• Faulty Thermosta c Mixing Valve in a
faucet or shower control (check other
faucets in the house for hot water)
• Temperature set too low at ESM
• Water heater’s capacity too small (or
usage too high)
• Reversed plumbing connec ons or
melted dip tube (usually found soon
a er new installa on)
• Plumbing leak
• Low supply voltage
Thermosta c Mixing Valves. If the
hot water is simply not warm enough,
make sure the faucet you are checking
doesn’t have a defec ve Thermosta c
Mixing Valve. Many shower controls
now have built-in mixing valves. If
these devices fail, they can reduce the
amount of hot water the shower or
faucet delivers even though there is
plenty of hot water in the tank. Always
check the water temperature at several
faucets to make sure the problem is not
Residen al Electric Water Heater Use and Care Guide • 27
in a faucet or shower control.
Thermostat set too low. If the water
temperature at several faucets is too
cool, adjust the thermostat(s) according to the instruc ons in Step 10 of the
Installa on sec on of this manual.
Undersized water heater. If your water
heater runs out of hot water too quickly, it may be too small for your needs. If
the water heater is old, consider replacing it with a larger model. If the water
heater is in good condi on, you may
be able to meet your family’s hot water
needs with the exis ng water heater by
installing Thermosta c Mixing Valves at
each point-of-use and then turning the
thermostat(s) to a higher se ng. See
page 15, step 10.
You can also reduce your home’s hot
water needs by washing clothes in cold
water, installing fl ow restrictors on
shower heads, repairing leaky faucets,
and taking other conserva on steps.
Reversed connec ons or melted dip
tube. Check the hot and cold connec-
ons and make sure your home’s hot
water pipe is connected to the hot water outlet on the water heater. Usually,
reversed connec ons are found soon
a er the installa on of a new unit. If
copper pipes were soldered while they
were a ached to the water heater, the
dip tube may have melted. The dip tube
is a long plas c tube inside the tank
a ached to the cold water inlet. If the
dip tube has melted, it can be replaced
by removing the cold water inlet connec on, removing the old dip tube and
installing a new one.
Plumbing leak. Even a small leak in the
hot water side of the home’s plumbing
system can make it appear that the water heater is producing li le to no hot
water. Locate and repair the leak.
Lower hea
If the lower hea ng element is not
working, you will have some hot water
but not as much as before. Because the
ng element not working.
TROUBLESHOOTING
TROUBLESHOOTING
lower element does most of the work,
the lower element usually wears out
before the upper element. Replace the
lower element if necessary (see page
30-31).
Temperature Too High
If the water temperature is too hot:
• Install or adjust the Thermosta c
Mixing Valves for each point-of-use
(see manufacturer’s instruc ons), or
• Adjust the temperature se ng on
the ESM.
A nonfunc oning thermostat or a
shorted hea ng element can cause ex-
tremely hot water. If the Temperature
and Pressure Relief Valve (T&P Valve)
releases large amounts of very hot
water, it is likely due to a shorted heating element, or more rarely a nonfunc oning thermostat, or the thermostat
does not fi t snuggly against the tank.
Very high water temperatures can also
cause the Energy Cut Off (ECO) to trip
(see page 27). Turn power off un l this
problem is fi xed.
Low Water Pressure
Check both the cold and hot water at a
sink to determine if the lower pressure
is only on the hot water side. If both hot
and cold faucets have low pressure, call
your local water u lity. If the low pres-
sure is only on the hot water side, the
primary causes of this are:
• Melted heat traps or dip tube. Soldering copper pipes while they are con-
TROUBLESHOOTING
nected to the water heater can melt
the heat traps inside the hot and cold
water connec ons or the dip tube
(cold water side). Melted heat traps or
a melted dip tube can restrict the fl ow
of hot water. If that’s the case, replace
the heat traps or dip tube.
• Par ally closed supply valve. Open
the water heater’s supply valve fully.
Drips from T&P Relief
Valve Discharge Pipe
A small amount of water dripping from
the Temperature and Pressure (T&P)
Relief Valve usually means the home’s
water pressure is too high or you need
a properly sized and pressurized Thermal Expansion Tank. Refer to Step 1 in
the Installa on sec on of this manual
for more informa on. A large amount
of hot water coming from the T&P
discharge pipe may be due to the tank
overhea ng.
WARNING! Do not cap or plug the
T&P relief valve or discharge pipe, and
do not operate the water heater
without a func oning T&P Relief Valve
- this could cause an explosion.
Water pressure too high. High water
pressure can cause the T&P Relief
Valve to drip. Install a Pressure Reducing Valve (PRV) on the main cold water
supply line. Adjust the PRV to between
50 and 60 psi.
Thermal Expansion Tank. Install a
Thermal Expansion Tank. If a Thermal
Expansion Tank is already installed and
the T&P Relief Valve discharge pipe
drips, the Thermal Expansion Tank may
be pressurized to the wrong pressure or the internal bladder may be
defec ve. Refer to the instruc ons that
came with the Thermal Expansion Tank
for more informa on.
Debris. In rare cases, debris can s ck
inside the T&P Relief Valve preven ng
the valve from sea ng fully. In that
case, the T&P Relief Valve discharge
pipe will drip. You may be able to clear
debris from the T&P Relief Valve by
manually opera ng the valve, allowing
small quan es of water to fl ush out
the debris. See the label on the T&P
Relief Valve for instruc ons.
If the water pressure is between 50
and 60 psi, a Thermal Expansion Tank
is installed and properly pressurized,
and the valve has been cleared of any
debris, and it s ll drips, the valve may
be broken—have a qualifi ed person
replace the T&P relief valve.
Water Odor
Harmless bacteria normally present in
tap water can mul ply in water heat-
ers and give off a “ro en egg” smell.
Although elimina ng the bacteria that
causes “smelly water” with a Chlorina on system is the only sure treatment,
in some cases, the standard anode
rod that came with your water heater
can be replaced with a special zinc
anode rod which may help reduce or
eliminate the odor. Contact a qualifi ed
person.
NOTE: To protect the tank, an anode
rod must be installed in the water
heater at all mes or the warranty is
void.
In cases where the “ro en egg” smell
is pronounced, you can raise the tank
temperature to 140°F in order to reduce bacteria growth in the tank.
WARNING! Because higher
temperatures increase the risk of
scalding, if you set the thermostat(s)
higher than 120°F, Thermosta c
Mixing Valves at each point-of-use are
par cularly important (see page 4). ■
28 • Residen al Electric Water Heater Use and Care Guide
MAINTENANCE
Rou ne Maintenance
Rou ne maintenance will help your
water heater last longer and work better. If you can’t perform these rou ne
maintenance tasks yourself, contact a
qualifi ed person.
Water Heater Maintenance
A er the fi rst six months, drain and
fl ush the water heater and inspect the
anode rod. Depending on the hardness of your water, repeat this process
at least annually, or more frequently if
needed. From me to me you may
need to replace a hea ng element or
the electronic thermostat. All three
maintenance tasks are described below.
Draining and Flushing the
Water Heater
Tap water contains minerals that can
form lime deposits on hea ng elements
or sediment in the bo om of the tank.
The amount of lime deposits or sediment depends on the hardness of your
tap water. The rate at which sediment
builds up depends on water quality and
hardness in your area, the temperature se ngs, and other variables. We
recommend draining and fl ushing the
water heater a er the fi rst six months
of opera on to determine the amount
of sediment build up. Draining sediment extends the life of the tank, heating elements, and drain valves.
• In most cases, it is easier and cheaper
to replace lime-encrusted elements
than trying to remove heavy lime
deposits.
To drain and fl ush the tank:
Locate the water heater’s
1
circuit breaker and turn it OFF
(or remove the circuit’s fuses).
Open a hot water faucet and
2
let the hot water run un l it is
cool.
WARNING! Be sure the water runs
cool before draining the tank to reduce
the risk of scalding.
Connect a garden hose to the
3
drain valve and place the other
end of the hose in a drain,
outside, or in buckets.
Turn the cold water supply
4
valve OFF.
NOTICE: DO NOT turn electrical power
back on unless the tank is completely
full of water.
Remove and inspect the anode
7
rod (see Repair Parts Illustra-
on on back cover for loca on
of the anode rod). Replace the anode
rod if it is depleted. Turn power off . Run
hot water un l it’s cool. Turn cold water
supply valve off . Open a hot water
faucet to depressurize tank. Locate and
remove the black plas c cover marked
“Anode Rod”. Use a “key hole” saw or
similar tool to remove the foam
insula on covering the anode rod. Once
the anode rod is exposed, use a 11/16”
socket wrench with an extension to
remove it. Inspect the anode rod and
replace if depleted. Apply Tefl on® tape
or pipe joint compound and reinstall
the anode rod ghtly. It is not necessary
to replace the foam removed to access
the anode. Turn cold water supply valve
on. When hot water runs full, close hot
water faucet. Check for leaks and repair
if necessary. Turn power on.
• In areas with very hard water, remove
and check the hea ng elements
whenever you drain the tank. If you
have heavy lime deposits on hea ng
elements, you will need to replace
them more o en.
• Sediment may form large masses that
can prevent the tank from draining.
Have a qualifi ed person use a de-liming
agent suitable for potable water to
remove the sediment buildup.
Open the drain valve on the
5
water heater.
Open a hot water faucet to
6
help the water in the tank
drain faster.
Anode Rod. The anode rod is a sacrifi cial
metal rod that helps reduce corrosion
and premature failure (leaks) in the tank.
The anode rod is a consumable item.
Inspect the anode rod a er the fi rst six
months of opera on when you drain and
Residen al Electric Water Heater Use and Care Guide • 29
MAINTENANCE
MAINTENANCE
fl ush the tank. Replace the anode rod if
it is substan ally worn out or depleted.
Therea er, inspect the anode rod annu-
ally or more frequently if needed. If you
use a water so ener, your anode rod
will deplete faster than normal. Inspect
the anode rod more frequently, replacing the anode rod as needed. Obtain
new anode rods from local plumbing
supplies stores or have a qualifi ed
person replace it. (Anode rods are a
consumable item and are not covered
under warranty).
If the sediment was present
8
when the tank was drained,
fl ush the tank by opening the
cold water supply valve and le ng the
water run un l no more sediment
drains from the tank. Close the drain
valve when you are done.
NOTICE: Do not turn power back on
un l the tank is completely full of wa-
ter. For complete instruc ons on fi lling
the tank, follow Step 8 in the Installa on sec on.
Refi ll the tank by opening the
9
cold water supply valve. Make
sure a hot water faucet is
open and the drain valve is closed.
Allow the hot water to run full for at
least three minutes to make sure the
tank has all the air removed and is
completely full of water. Failure to
perform this step can ac vate the
Dry-Fire diagnos c code. Once you are
certain the tank is completely full of
water, close the hot water faucet.
power off . Check wires with a non-
contact circuit tester to make sure
power is off . When you are fi nished,
be sure all covers are secured to
reduce the risk of fi re and electric
shock.
If you are not comfortable replacing a
hea ng element or thermostat your-
self, have this work done by a qualifi ed
person. To replace the hea ng ele-
ment, you’ll need the following tools
and supplies:
Non-Contact Circuit Tester
• Always turn power OFF and check
the power wires with a non-contact
circuit tester before working on the
water heater.
Hea ng Element (with gasket)
• Check your water heater’s data plate
for the correct wa age and voltage.
Hea ng elements are available at
most hardware stores.
Element Wrench
• A clean cloth to clean the threaded
opening
• A fl at blade and a Phillips screwdriver
Steps for Replacing the Hea ng
Element:
NOTE: A diagnos c code (Pg.20) should
indicate if the upper or lower element
has failed.
Turn the power OFF at the
1
circuit breaker or remove fuses.
Open the electrical junc on
2
box on top of the water
heater. Using a non-contact
circuit tester, check the power wires to
make certain the power is OFF.
Open a hot water faucet and
3
let the hot water run un l it is
cool.
• Some regular sockets (1 1/2 inch)
10
Restore power to the water
heater. It may take two hours
for the tank to heat up.
Replacing the Hea ng Element
WARNING! Working on an energized circuit can result in severe injury
or death from electrical shock. Turn
MAINTENANCE
30 • Residen al Electric Water Heater Use and Care Guide
• Garden hose to drain the tank
• Hand dishwashing soap to lubricate
may work, but regular sockets are
o en beveled and may slip. Inexpen-
sive element wrenches are available
at local hardware stores.
the gasket
WARNING! Be sure the water runs
cool before draining the tank to
reduce the risk of scalding.
Connect a garden hose to the
4
drain valve and place the other
end of the hose in a drain or
outside (or use buckets). Turn OFF the
cold water valve that supplies the water
heater. Open the drain valve on the
water heater. Opening a hot water
faucet will help the tank drain faster.
Remove the upper ESM or
5
lower access panel on the
water heater, and then fold
back the insula on and remove the
plas c element/thermostat cover.
follow Step 8 in the Installa on sec on.
Refi ll the tank by opening the
10
and the drain valve is closed. Allow the
hot water to run full for at least three
minutes to make sure the tank has all
the air removed and is completely full
of water. Failure to perform this step
can ac vate the Dry-Fire diagnos c
code. Once you are certain the tank is
completely full of water, close the hot
water faucet.
cold water supply valve. Make
sure a hot water faucet is open
sure all covers are secured to reduce
the risk of fi re and electric shock.
To replace the thermostat, you’ll need
the following tools and supplies:
• A non-contact circuit tester. Always
turn power OFF and check with a noncontact circuit tester before working on
the water heater.
With the tank drained and
6
power off , remove the power
wires from the element you
intend to replace.
Remove the bad element using
7
an element wrench.
Make sure the new element is
8
the correct replacement by
referring to the water heater’s
data plate for voltage and wa age
informa on.
Clean the threads in the tank
9
opening with a rag. Insert the
new element equipped with a
rubber gasket. NOTE: Use a drop of
hand dishwashing liquid to lubricate the
gasket to help avoid damaging the
gasket as it is being ghtened. Tighten
with an element wrench.
NOTICE: Do not turn power back on un l
the tank is completely full of water. For
complete instruc ons on fi lling the tank,
Check the newly installed
11
un l the leak stops. If you cannot stop
the leak, drain the tank and remove the
element. Inspect the gasket for damage. If the gasket is damaged, replace
the gasket and re-install the element.
12
thermostat cover, insula on, and access
panel or ESM. Make sure all wire
connec ons are ght. Replace the cover
on the electrical junc on box.
13
element for leaks. If a leak is
present, ghten the element
Once the element is successfully installed and there are no
leaks, replace the power wires,
Restore power to the water
heater. It may take two hours
for the tank to heat up.
Replacing the Electronic Thermostat
WARNING! Working on an energized circuit can result in severe injury
or death from electrical shock. Turn
power off . Check wires with a non-
contact circuit tester to make sure
power is off . When you are fi nished, be
• A replacement electronic thermostat
is available and may be ordered from
the Repair Parts List on page 36 this
manual.
• A business card to check the gap between the thermostat and the tank
• Tape and a permanent marker to
mark the wires
• A fl at blade and a Phillips screwdriver
Steps for Replacing the
Thermostat:
Turn the power OFF at the
1
circuit breaker or remove fuses.
NOTICE: It is not necessary to drain the
tank to replace a thermostat.
Open the electrical junc on box
2
on top of the water heater. Using
a non-contact circuit tester, check
the power wires to make certain the
power is OFF.
Residen al Electric Water Heater Use and Care Guide • 31
MAINTENANCE
MAINTENANCE
Remove the upper access
3
panel/ESM on the water
heater and carefully fold back
the insula on and plas c element/
thermostat cover.
The replacement electronic
4
thermostat should match the
original electronic thermostat.
Mark the wires with tape so
5
you’ll know how to put them
back on.
Disconnect the wires from the
6
bad electronic thermostat and
remove the electronic thermostat from the metal moun ng clip.
Install the new electronic
7
thermostat in the metal
moun ng clip.
Replace the cover on the
11
electrical junc on box.
Restore power to the water
12
heater. It may take two hours
for the tank to heat up.
T&P Relief Valve Maintenance
Read and follow the opera ng and
annual maintenance instruc ons
provided by the manufacturer of the
T&P Relief Valve (yellow label a ached
to T&P Relief Valve). Minerals in the
water can form deposits that cause
the valve to s ck or create blocked
passages, making the T&P Relief Valve
inopera ve. Follow these guidelines:
• At least annually, operate the T&P
Relief Valve manually to ensure the
waterways are clear and the valve
mechanism moves freely (above).
Before opera ng the valve manually,
check that it will discharge in a place
for secure disposal. If water does
not fl ow freely from the end of the
discharge pipe, turn OFF the power
to the water heater. Call a qualifi ed
person to determine the cause.
person to determine the cause.
• At least every fi ve years, have a quali-
fi ed person inspect the T&P Relief
Valve and discharge pipe. Damage
caused by corrosive water condi ons,
mineral deposits, or other problems
can only be determined when a qualifi ed person removes and inspects
the valve and its components.
• Note that a dripping T&P Relief Valve
is usually caused by the home’s water
pressure being too high or the lack
of a Thermal Expansion Tank. If your
T&P Relief Valve drips, see page 28.
■
Make sure the new thermo-
8
stat fi ts snuggly against the
tank. If needed you can, bend
the thermostat moun ng clip un l the
electronic thermostat fi ts ghtly against
the tank.
A ach the wires following the
9
wiring diagram on the water
heater’s label. Make sure all
wire connec ons are ght.
released. Before opera ng the T&P
Replace the plas c element/
10
MAINTENANCE
32 • Residen al Electric Water Heater Use and Care Guide
thermostat cover, insula on,
and access panel/ESM.
relief valve manually, check that it will
discharge in a safe place. If water does
not fl ow freely from the end of the
discharge pipe, turn the power to the
water heater OFF. Call a qualifi ed
WARNING! Hot water will be
Notes:
Need Assistance?
Call our Technical Assistance Hotline at 1-800-365-4054 .
We can help you with installa on, opera on, troubleshoo ng, or maintenance.
Before you call, write down the model and serial number from the
water heater’s data plate.
Residen al Electric Water Heater Use and Care Guide • 33
MAINTENANCE
DIAGRAMS
Thermostat Wiring Diagram
FUSED DISCONNECT
OR CIRCUIT BREAKER
ON
JUNCTION
BOX COVER
RED
SMART GRID
WIRE HARNESS
BLACK
RED
GREEN
BLUE
BLACK
L 1
ELECTRONIC
THERMOSTAT (ET)
L 4
T 4
BLUE
UPPER
ELEMENT
TEMPERATURE
SENSOR
L 3
T 2
LOWER
ELEMENT
BLACK
YELLOW
BLACK - 2 WIRES
BLACK - 5 WIRES
BRANCH CIRCUIT SIZING GUIDE
Based on N.E.C. NFPA NO. 70 - 1999
Recommend
WATT
LOAD
1500*
2000
2500
3000
3500
4000
4500
5000
5500
Wattages less than 1500 may be wired 14 gage with a maximum
15 amp protection.
Over Current
Protection Rating
120
15
20
30
30
V
-
-
-
-
-
208V240
15
15
15
20
20
25
30
30
15
15
15
15
20
20
25
30
30
Copper Wire Size
AWG Based on
Table 310 - 16
120
V
V
12
10
10
8
-
-
-
-
-
N.E.C.
208
V
14
14
14
12
10
10
10
10
C)
240
V
14
14
14
12
12
10
10
10
10
ENERGY SAVER
MODULE (ESM)
ELECTRICAL
SERVICE
GROUND
SCREW
GROUND
DIAGRAMS
34 • Residen al Electric Water Heater Use and Care Guide
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Residen al Electric Water Heater Use and Care Guide • 35
REPAIR PARTS
Repair Part Illustra on
1
10
9
11
13
4
3
2
8
3
12
6
5
7
Repair Parts
Repair parts may be ordered through your plumber,
local distributor, home improvement center, or by calling
1-800-365-4054. When ordering repair parts, always
give the following information:
1. Model, serial and product number
2. Item number
3. Parts description
Repair Parts List
Legend
Special anode rod (See page 29)
Temperature and Pressure Relief Valve is required, but may not
be factory installed.
Specify element type when ordering.
ITEM
No.
1 ENERGY SAVER MODULE (ESM) W/ WIRING HARNESS
2 UPPER ELEMENT
3 ELEMENT GASKET
4 ELECTRONIC THERMOSTAT (ET)
5 ACCESS DOOR
6 LOWER ELEMENT
7 DRAIN VALVE
8 TEMPERATURE AND PRESSURE RELIEF VALVE
9 JUNCTION BOX COVER
10 DIP TUBE (INCLUDES NIPPLE AND HEAT TRAP)
11 ANODE ROD
12 THERMISTOR SENSOR
13 SMART GRID WIRE HARNESS ASSEMBLY
PARTS DESCRIPTION
REPAIR PARTS
® Tefl on is a registered trademark of E.I. Du Pont De Nemours and Company
Copyright © 2015 Reliance Water Heater Company
All Rights Reserved. Printed in the U.S.A.
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