Reliance 1240EGRT, 12 40 EGRS Use and Care & Installation Guide

Installa on Instruc ons and
O
Use & Care Guide
Residential Electric
Water Heater
DO NOT RETURN THIS UNIT TO THE STORE
Read this manual and the labels on the water heater before you install, operate, or service it. If you have diffi culty following the direc ons, or aren’t sure you can safely and properly do any of this work yourself:
• Call your Local plumbling supplies store to have this water heater installed. Profes­sional Installa on is available for this product and the work is guaranteed.
• Schedule an appointment with a qualifi ed person to install your water heater.
VACATION
STANDARD
ENERGY
GRID
SMART
ENABLED
F
°F/°C
• Call our Technical Assistance Hotline at 1-800-365-4054 . We can help you with in­stalla on, opera ons, troubleshoo ng, or maintenance. Before you call, write down the model and serial number from the water heater’s data plate.
Incorrect installa on, opera on, or service can damage the water heater, your house and other property, and present risks including fi re, scalding, electric shock, and explosion, causing serious injury or death.
Table of Contents ................................... Page
Important Safety Informa on ............................................... 3
Installa on .............................................................................. 7
Troubleshoo ng ................................................................... 20
Maintenance ........................................................................ 29
Notes .................................................................................... 33
Diagrams............................................................................... 34
Repair Parts .......................................................................... 36
LOW LEAD
C
NTENT
Keep this manual in the pocket on heater for future reference whenever maintenance, adjustment or service is required.
Retain your original receipt as proof of purchase.
100264222
April 2015
COMPLETED INSTALLATION TYPICAL
Water shut o
Cold water line
Smart Port Adapter for home automa on or smart grid connec vity
Energy Saver Module, Electronic Thermostat and Upper Element
Hot water line
Expansion tank
Electrical junc on box
T&P relief valve
T&P discharge pipe
Lower Element and Thermistor access
Drain valve
Drain pan
Drain pan discharge pipe
Drain
IMPORTANT SAFETY INFORMATION
Read and follow all safety messages and instruc ons in this manual.
This is the safety alert symbol. It is used to alert you to poten al physical injury hazards. Obey all safety mes- sages that follow this symbol to avoid possible property damage, serious injury or death. Do not remove any
permanent instruc ons, labels, or the data plate from either the outside of the water heater or on the inside of the access panels. Keep this manual near the water heater.
DANGER indicates hazardous
DANGER
WARNING
situa on that, if not avoided, will result in death or serious injury.
WARNING indicates a hazardous situa on that, if not avoided, could result in death or serious injury.
Important informa on to keep
SAFETY
Fill out this sec on and keep this manual in the pocket of the water heater for reference.
Date Puchased:
Model number:
Serial number:
Maintenance performed:* Date:
CAUTION indicates a hazardous
CAUTION
NOTICE
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to publish a list of substances known to the State of California to cause cancer, birth defects, or other reproductive harm, and requires businesses to warn of potential exposure to such substances.
WARNING! This product contains one or more chemicals known to the
State of California to cause cancer, birth defects, or other reproductive harm.
This appliance can cause low-level exposure to some of the substances included in the act.
situa on that, if not avoided, could result in minor or moderate injury.
NOTICE indicates prac ces not related to physical injury.
*Drain and fl ush tank and remove and inspect anode rod a er fi rst six months of opera on and at least annually therea er. Operate the Temperature and Pressure Relief Valve (T&P) annu­ally and inspect T&P valve every 2-4 years (see the label on the T&P valve for maintenance schedule). See the Main­tenance sec on for more informa on about maintaining this water heater.
Residen al Electric Water Heater Use and Care Guide • 3
IMPORTANT SAFETY INFORMATION
o reduce the risk of property
T
damage, serious injury or death,
read and follow the precau ons below,
SAFETY
all labels on the water heater, and the safety messages and instruc ons throughout this manual.
RISKS DURING INSTALLATION AND MAINTENANCE
Electric Shock Risk
Contact with the electrical parts in the junction box and
behind the access doors can result in severe injury or death from electrical shock:
Disconnect power by open­ing the circuit breaker or removing the fuses before installing or servicing.
Use a non-contact circuit tester to confirm that power is off before working on or near any electrical parts.
Replace the junction box cover and access doors after servicing.
Li ing Risk
WARNING! The
water heater is heavy. Follow these precau-
ons to reduce the risk of property damage, injuries from li ing or impact injuries from dropping the water heater.
RISKS DURING OPERATION
Scalding Risk
This water heater can make water hot
enough to cause severe burns instantly, resulting in severe injury or death.
Feel water before bathing or shower­ing.
To reduce the risk of scalding, install Thermostatic Mixing Valves (tempera­ture limiting valves) at each point-of­use. These valves automatically mix hot and cold water to limit the tem­perature at the tap. Mixing valves are available from Lowe’s®. Follow manufacturer’s instructions for instal­lation and adjustment of the valves.
The thermostat(s) on this water heater have been factory set to approximately 120°F to reduce the risk of scalding. Higher temperatures increase the risk of scalding, but even at 120°F, hot water can scald. If you choose a higher temperature, Thermostatic Mixing Valves located at each point-of-use are particularly important to help avoid scalding.
Temperature Time to Produce a Serious Burn
120°F (49°C) More than 5 minutes
125°F (52°C) 1½ to 2 minutes
For informa on about changing the factory thermostat se ng(s), refer to the “Adjus ng Temperature” sec on in this manual (“Step 10” on page 15).
Even if you set the water heater thermostat(s) to a low se ng, higher temperatures may occur in certain circumstances:
In some cases, repeated small draws of water can cause the hot and cold water in the tank to “stack” in layers. If this happens, the water can be as much as thirty degrees ho er than the thermo- stat se ng. This temperature varia on is the result of your usage pa ern and is not a malfunc on.
Water temperature will be ho er if someone adjusted the thermostat(s) to a higher se ng.
Problems with the thermostat(s), or other malfunc ons may result in higher than expected water tempera­tures.
If the water heater is in a hot envi­ronment, the water in the tank can become as hot as the surrounding air, regardless of the thermostat se ng.
If the water supplied to the water heater is pre-heated (for example, by a solar system) the temperature in the tank may be higher than the water heater’s thermostat se ng.
Use at least two people to li the water heater.
Be sure you both have a good grip before li ing.
U se an appliance dolly or hand truck to move the water heater.
4 • Residen al Electric Water Heater Use and Care Guide
130°F (54°C) About 30 seconds
135°F (57°C) About 10 seconds
140°F (60°C) Less than 5 seconds
145°F (63°C) Less than 3 seconds
150°F (66°C) About 1½ seconds
155°F (68°C) About 1 second
To reduce the risk of unusually hot wa­ter reaching the fi xtures in the house, install Thermosta c Mixing Valves at each point-of-use.
If anyone in your home is at par cular risk of scalding (for example, the elder­ly, children, or people with disabili es) or if there is a local code or state law requiring a certain water temperature
at the hot water tap, then these precau­ ons are par cularly important.
According to a na onal standard American Society of San ary Engineer- ing (ASSE 1070) and most local plumbing codes, the water heater’s thermostat should not be used as the sole means to regulate water temperature and avoid scalds.
Properly adjusted Thermosta c Mixing Valves installed at each point-of-use al­low you to set the tank temperature to a higher se ng without increasing risk of scalds. A higher temperature se ng allows the tank to provide much more hot water and can help provide proper water temperatures for appliances such as dishwashers and washing machines. Higher tank temperatures (140°F) also kill bacteria that cause a condi­ on known as “smelly water” and can reduce the levels of bacteria that cause water-borne diseases.
Water Contamina on Risk
Do not use chemicals that could con­taminate the potable water supply. Do not use piping that has been treated with chromates, boiler seal, or other chemicals.
Fire Risk
To reduce the risk of a fire that could destroy your home and serious-
ly injure or kill people:
• D o not store things that can burn easily such as paper or clothes next to the water heater.
• Be sure the junction box cover and the access door covers are in place. These covers keep debris from enter­ing and potentially being ignited, and help keep any internal fires from spreading.
• Keep the water heater from becom­ing wet. Immediately shut the water heater off and have it inspected by a qualified person if you find that the wiring, thermostat(s) or surround­ing insulation have been exposed to water in any way (e.g., leaks from plumbing, leaks from the water heat­er itself can damage property and could cause a fire risk). If the water heater is subjected to flood condi­tions or the thermostat(s) have been submerged in water, the entire water heater must be replaced.
• Make electrical connections proprly, according to the instructions on page
14. Use 10 gauge solid copper wire. Use a UL listed or CSA approved strain relief. Connect ground wire to green ground screw.
Explosion Risk
High temperatures and pressures in the water
heater tank can cause an explosion resul ng in property damage, serious injury or death. A new Temperature and Pressure (T&P) Relief Valve is included with your water heater to reduce risk of explosion by discharging hot water. Addi onal temperature and pressure protec ve equipment may be required by local codes.
A na onally recognized tes ng labora- tory maintains periodic inspec on of the valve produc on process and cer - es that it meets the requirements for Relief Valves for Hot Water Supply Systems, ANSI Z21.22. The T&P Relief Valve’s relief pressure must not exceed the working pressure ra ng of the wa- ter heater as stated on the ra ng plate.
Maintain the T&P Relief Valve properly. Follow the maintenance instruc ons provided by the manufacturer of the T&P Relief Valve (label a ached to T&P Relief Valve) and the procedure that starts on page 32.
An explosion could occur if the T&P Relief Valve or discharge pipe is blocked. Do not cap or plug the T&P Relief Valve or discharge pipe.
Fire and Explosion Risk if Hot Water is Not Used for Two Weeks or More
C AUTION! Hydrogen gas builds up in a hot water system when it is not used for a long period (two weeks or more). Hydrogen gas is extremely fl ammable. If the hot water system has not been used for two weeks or more, open a hot water faucet for several minutes at the kitchen sink before using any elec­trical appliances connected to the hot water system. Do not smoke or have an open fl ame or other igni on source near the faucet while it is open.
SAFETY
Residen al Electric Water Heater Use and Care Guide • 5
GETTING STARTED
Figure 1 - Flexible connectors use compression  ngs and do not require soldering.
Figure 2 - Use a non-contact circuit tester to insure that the power is off before you work on a circuit.
GETTING STARTED
Figure 3 - Install a Pressure Reducing Valve set to 50 to 60 PSI.
Review all of the instruc ons
1
before you begin work.
If you aren’t sure that you can safely and properly do this work yourself, call a local plumbing supplies store to arrange for Professional Installa on (you may also call a qualifi ed person of your choice, such as a licensed plumber or electrician, to have the work done). Improper
installa on can damage the water heater, your home and other property, and can present risks of serious injury or death.
Check with your local and
2
state authori es for any local
or state codes that apply to your area. In the absence of local and state codes, follow Na onal Fire Protec on Associa on (NFPA-70) and the current edi ons of the Na onal Electric Code (NEC) and the Interna­ onal Plumbing Code (IPC). The instruc ons in this manual comply with na onal codes, but the installer is responsible for complying with local codes.
Massachuse s code requires this wa- ter heater to be installed in accordance with Massachuse s 248-CMR 2.00 and 248-CMR 5.00: State Plumbing Code. Other local and state authori es may have similar requirements or other codes applicable to the installa on of this water heater.
Before you start, be sure you
3
have, and know how to use, the
following tools and supplies:
pipe, use threaded connectors suitable for the specifi c type of plas c pipe used: CPVC and PEX (cross-linked polyethylene). Do not use PVC pipe.
• For homes with copper pipes, you may purchase connector kits with compression  ngs that don’t require soldering (fi gure 1). Compression  ngs are easier to install than soldering copper pipes.
• Tefl on® tape or pipe joint compound
approved for potable water
• Tools to make the electrical connec-
ons (for example, screwdrivers, wire strippers)
• Non-Contact circuit tester to check
for power (fi gure 2)
• Water Pressure Gauge (see next
page, fi gure 4)
Recommended Accessories:
• Suitable drain pan (see page 8, fi gure 6)
• Automa c leak detec on and shut-
off device
• Pressure Reducing Valve (fi gure 3)
• Thermal Expansion Tank (see next
page, fi gure 5)
• Point-of-use Thermosta c Mixing
Valves (see page 8, fi gure 7)
• Plumbing tools and supplies appropriate for the type of water pipes in your home
• Threaded connectors (fi gure 1) for the cold and hot water pipes
• For homes plumbed with plas c
6 • Residen al Electric Water Heater Use and Care Guide
INSTALLATION
ollow these steps for proper
F
installa on:
Step 1:
Verify that your
home is equipped
and up-to-date for proper opera on
Installing a new water heater is the perfect  me to examine your home’s plumbing system and make sure the system is up to current code standards. There have likely been plumbing code changes since the old water heater was installed. We recommend installing the following accessories and any other needed changes to bring your home up to the latest code requirements.
Use the checklist below and inspect your home. Install any devices you need to comply with codes and assure that your new water heater performs at its best. Check with your local plumbing offi cial for more informa on.
Water pressure
We recommend checking your home’s water pressure with a pressure gauge (fi gure 4). Most codes allow a maximum incoming water pressure of 80 psi. We recommend a working pres­sure no higher than 50-60 psi.
HOW: Purchase an inexpensive water pressure gauge available at your local plumbing supplies store. Connect the Water Pressure Gauge to an outside faucet and measure the maximum wa­ter pressure experienced throughout the day (highest water pressures o en occur at night).
Figure 4 - Use a Water Pressure Gauge to make sure your home’s water pressure is not too high.
To limit your home’s water pressure: Locate your home’s Pressure Reduc­ing Valve (PRV) on the main incoming (cold) water supply line and adjust the water pressure control to between 50 and 60 psi. If your home does not have a Pressure Reducing Valve, install a PRV on the home’s main water supply line and set it to between 50 and 60 psi. Pressure Reducing Valves are avail­able at plumbing supplies stores.
BACKGROUND: Over the years, many u li es have increased water sup- ply pressures so they can serve more homes. In some homes today, pres­sures exceed 100 psi. High water pressures can damage water heaters, causing premature leaks. If you have replaced toilet valves, had a water heater leak, or had to repair applianc­es connected to the plumbing system, pay par cular a en on to your home’s water pressure. When purshasing a PRV, make sure the PRV has a built-in bypass.
Water pressure
increase caused by
thermal expansion
Verify that you have a properly sized Thermal Expansion Tank (fi gure 5). We recommend installing an expansion tank if your home does not have one. Codes require a properly pressurized, properly sized Thermal Expansion Tank in almost all homes. (See image on inside front cover.)
Figure 5 - A Thermal Expansion Tank helps protect the home’s plumbing system from pres­sure spikes.
HOW: Connect the Thermal Expansion Tank (available at plumbing supplies stores) to the cold water supply line near the water heater. The expansion tank contains a bladder and an air charge. To work properly, the Thermal Expansion Tank must be sized accord­ing to the water heater’s tank capacity and pressurized to match the home’s incoming water pressure. Refer to the installa on instruc ons provided with the Thermal Expansion Tank for instal­la on details.
INSTALLATION
Residen al Electric Water Heater Use and Care Guide • 7
INSTALLATION
BACKGROUND: Water expands when
heated, and the increased volume of water must have a place to go, or thermal expansion will cause large increases in water pressure (despite the use of a Pressure Reducing Valve on the home’s main water supply line). The Safe Drinking Water Act of 1974 requires the use of backfl ow preventers and check valves to restrict water from your home reentering the public water system. Backfl ow preventers are o en installed in water meters and may not be readily visible. As a result, most all plumbing systems today are now “closed,” and almost all homes now need a Thermal Expan­sion Tank.
A Thermal Expansion Tank is a prac - cal and inexpensive way to help avoid damage to the water heater, washing machine, dishwasher, ice maker and even toilet valves. If your toilet oc­casionally runs for no apparent reason (usually briefl y at night), that may be
INSTALLATION
due to thermal expansion increasing the water pressure temporarily.
Water pipe and tank leaks
Figure 6 - A suitable drain pan piped to an adequate drain can help protect fl ooring from leaks and drips.
leaks in the piping connec ons or tank. Most codes require and we recommend installing the water heater in a drain pan that is piped to an adequate drain. The drain pan must be at least two inches wider than the diameter of the water heater. Install the drain pan so the water level would be limited to a maximum depth of 1-3/4”.
Water tempera-
ture regula on
Install Thermosta c Mixing Valves (fi g- ure 7) to regulate the temperature of the water supplied to each point-of­use (for example, kitchen sink, bath-
room sink, bath, shower). Consult the valve manufacturer’s instruc ons or a qualifi ed person.
WARNING! Even if the water heater
thermostat is set to a rela vely low temperature, hot water can scald. Install Thermosta c Mixing Valves at each point-of-use to reduce the risk of scalding (see page 4).
BACKGROUND: A Thermosta c Mix-
ing Valve, installed at each point­of-use, mixes hot water from the water heater with cold water to more precisely regulate the temperature of hot water supplied to fi xtures. If you aren’t sure if your plumbing system is equipped with properly installed and adjusted Thermosta c Mixing Valves at each point where hot water is used, contact a qualifi ed person for more informa on.
Leaks from plumbing pipes or from the water heater itself can damage property and could cause a fi re risk.
• Install an automa c leak detec- on and shutoff device (available at plumbing supplies stores). These devices can detect water leaks and can shut off the water heater’s water supply if a leak occurs.
• Install a suitable drain pan (available in stores ) under the water heater (fi gure 6) to catch condensa on or
8 • Residen al Electric Water Heater Use and Care Guide
Figure 7 - Thermosta c Mixing Valves installed at each point-of-use can help prevent scalding.
Step 2:
Verify that the loca on is appropriate
The loca on is not prone to
5
physical damage by vehicles, ooding, or other risks.
Locate the water heater’s
2
circuit breaker and turn it OFF (or remove the circuit’s
fuses).
Before installing your water heater, ensure that:
The water heater will be:
1
• Installed indoors close to the center of the plumbing
system.
• In a suitable drain pan piped to an adequate fl oor drain or external to the building (See page 8, fi gure 6).
• In an area that will not freeze
• In an area that is suitable for install­ing the water heater ver cally
The loca on has adequate
2
space (clearances) for periodic servicing.
The fl oor can support the
3
weight of a full water heater.
Your area is not prone to
4
earthquakes. If it is, use special straps as required by
local building codes.
NOTICE: The state of California re­quires bracing, anchoring, or strapping the water heater to avoid its moving during an earthquake. Contact local u li es for code requirements in your area, visit h p://www.dsa.dgs.ca.gov, or call 1-916-445-8100 and request instruc ons. Other loca ons may have similar requirements. Check with your local and state authori es.
Vehicle Stop
Drain Pan
In a garage, install a vehicle stop to avoid water heater damage.
Avoid loca ons such as a cs,
6
upper fl oors, or where a leak
might damage the structure or furnishings. Due to the normal corrosive ac on of water, the tank will eventually leak. To minimize property damage from leaks, inspect and maintain your water heater in accor­dance with this manual’s instruc ons. Install a suitable drain pan under the water heater piped to an adequate drain. Inspect the drain pan, pipes, and surrounding area regularly and fi x any leaks found. Drain pans are available at local plumbing supplies stores . Leaks are frequently in the plumbing system itself and not the water heater.
Drain
Step 3:
Removing the old water heater
Read each installa on step
1
and decide if you have the
necessary skills to install the water heater. Only proceed if you can safely perform the work. If you are not comfortable, have a qualifi ed person perform the installa on.
On the old water heater,
3
remove the electrical
junction box access panel. Using a non-contact circuit tester, check the wiring to make certain the power is OFF.
WARNING! Working on an ener-
gized circuit can result in severe injury or death from electrical shock.
Disconnect the electrical
4
wires.
Open a hot water faucet and
5
let the hot water run un l it is
cool (This may take 10 minutes or longer).
Let the hot water run un l it is cool.
WARNING! Be sure the water runs
cool before draining the tank to reduce the risk of scalding.
Connect a garden hose to the
6
drain valve and place the
other end of the hose in a drain, outside, or a bucket. (Note that sediment in the bo om of the tank may clog the valve and prevent it from draining. If you can’t get the
INSTALLATION
Residen al Electric Water Heater Use and Care Guide • 9
INSTALLATION
tank to drain, contact a qualifi ed person.)
Turn the cold water supply
7
valve OFF.
Open the drain valve on the
8
water heater.
Draining the old water heater.
Also open a hot water faucet
9
to help the water in the tank drain faster.
When the tank is empty,
10
INSTALLATION
discharge pipe. You may be able to reuse the discharge pipe, but do not
disconnect the Temperature & Pressure (T&P) Relief Valve
Disconnect the water pipes.
11
Many water pipes are
connected by a threaded union which can be disconnected with wrenches. If you must cut the water pipes, cut the pipes close to the water heater’s inlet and outlet connec ons, leaving the water pipes as long as possible. If necessary, you can make them shorter later when you install the new water heater.
Remove the old water heater.
12
WARNING! Use two or more people to remove or install water heater. Failure to do so can result in back or
other injury.
Step 4:
Installing the new water heater
Completely read all instruc-
1
ons before beginning. If you
are not sure you can com­plete the installa on, DO NOT RETURN THIS UNIT TO THE STORE. Seek assistance from any of the following sources:
• Professional Installa on is available
for this product and the work is guaranteed. Call your local plumb­ing supplies store to have this water heater installed.
Install a suitable drain pan
2
that is piped to an adequate drain.
Set the water heater in place
3
taking care not to damage the drain pan.
NOTICE: Most codes require se ng the water heater in a suitable drain pan piped to an adequate drain. The drain pan helps avoid property dam­age which may occur from condensa­ on or leaks in the piping connec ons or tank. The drain pan must be at least two inches wider than the diam­eter of the water heater. Install the drain pan so the water level is limited to a maximum depth of 1-3/4”.
Verify that the water heater
4
is set in place properly. Check that:
• The T&P Relief Valve will not be in contact with any electrical parts.
• There is adequate space to install the T&P Relief Valve discharge pipe and that it can be piped to a sepa­rate drain (and not into the drain pan).
• There is adequate access and space around the water heater for future maintenance.
Removing the T&P Relief Valve discharge pipe.
reuse the old T&P Relief Valve. A new T&P Relief Valve comes installed on your water heater (or on some models, is in the carton with the water heater).
10 • Residen al Electric Water Heater Use and Care Guide
• Schedule an appointment with a qualifi ed person to install your water heater.
• Call our Technical Assistance Hotline
1-800-365-4054.
at
DO NOT CONNECT ELECTRICAL
WIRING UNTIL YOU ARE INSTRUCTED TO DO SO.
NOTICE: Connec ng electrical power
to the tank before it is completely full of water (water must run FULL STREAM from a hot water tap for a full three minutes) may cause the upper hea ng element to burn out.
Step 5:
Connect the Tempera-
• The discharge pipe must withstand 250°F (121°C) without distor on. Use only copper or CPVC pipe. Do not use any other type of pipe, such as PVC, iron, fl exible plas c pipe, or any type of hose.
• Do not place any valve or other re­stric on between the tank and T&P Relief Valve. Do not cap, block, plug, or insert any valve between the T&P Relief Valve and the end of the dis­charge pipe. Do not insert or install any reducer in the discharge pipe.
ture and Pressure (T&P) Relief Valve/Pipe
Most T&P Relief Valves are pre-installed at the factory. In some cases, they are shipped in the carton and must be installed in the opening marked and provided for this purpose and according to local codes.
WARNING! To avoid serious injury or death from explosion, install a T&P Relief Valve according to the following instruc ons:
If your water heater does not
1
have a factory installed T&P
Relief Valve, install the new T&P Relief Valve that came with your water heater. Do not reuse an old T&P Relief Valve. Install a T&P Relief Valve discharge pipe according to local codes and the following guidelines:
The T&P Relief Valve discharge pipe must be in­stalled properly and piped to an adequate drain.
• Terminate the discharge pipe a maxi­mum of six inches above a fl oor drain or outside the building. Do not drain the discharge pipe into the drain pan; instead pipe it separately to an adequate drain. In cold climates, terminate the discharge pipe inside the building to an adequate drain. Outside drains could freeze and obstruct the drain line. Protect the drain from freezing.
DISCHARGE PIPE
DRAIN PIPE
INSTALLATION
• The discharge pipe should be at least 3/4” inside diameter and sloped for proper drainage. Install it to allow complete drainage of both the T&P Relief Valve and the discharge pipe.
The end of the T&P Relief Valve discharge pipe must stop no more than six inches above a fl oor drain or outside.
Residen al Electric Water Heater Use and Care Guide • 11
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