Regency 400 User Manual

User’s Guide

Regency™ Series 400
Single Line
Caller ID Telephone

Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Table of Contents

• Direct Entry from Caller Log . . . . . . . . . . . . . . . . . . . . . . . .21

• Reviewing Information in Memory . . . . . . . . . . . . . . . . . . .22

• Changing Information in Memory . . . . . . . . . . . . . . . . . .23

• Ringer Volume and Ring Tone Selection . . . . . . . . . . . . .24

Using the Features and Options . . . . . . . . . . . . . . . . . . . . . .Page 25

• Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

• Turning Message Waiting Light On or Off Manually . . . .26

• Placing a Call from Speed Dial Memory Location . . . . .27

• Data Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

• Hold Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

• Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

• In Use Line Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

• Handset Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . .30

• Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

LCD Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 31

• Visual Call Waiting LCD Display Information . . . . . . . . . .32

• LCD Contrast Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . .32

• Scrolling the Caller Log . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

• Call Back Dialing Feature . . . . . . . . . . . . . . . . . . . . . . . . . .33

• Adding/Deleting Characters on LCD Display . . . . . . . . .34

• Deleting Caller log Records . . . . . . . . . . . . . . . . . . . . . . . .36

• On-hook Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

• Dialing Display Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

• Incoming Ring Display Mode . . . . . . . . . . . . . . . . . . . . . . .38

• In Use and Timer Display Features . . . . . . . . . . . . . . . . . . .38

• No Calls Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

• Line Error Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Trouble Shooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Page 40

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Getting to know the Features

• Handset volume control (ADA compliant)

• Last number redial key

• Flash Key

• Pause key

• Desk or wall mountable

• Fully modular, easy to install

* Caller ID, Message Manager (voice mail) and Visual Call
Waiting are features that require subscription to your local
Telephone Company provided services. These telephone features
will not work unless you are a subscriber.

Data Port

Strain Relief

Power Supply Connector

Line Cord Connector

Handset Jack

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Connection Points

Right side

Left side

Rear

See chart on page 5 for description of connection points.

Checking the Parts List

Ensure you have the following parts:

1. Wall mount wedge.

2. Power Adapter.

3. 7’ Modular

telephone line cord.

4. 10’ Modular coiled
handset cord.

5. 8" Modular wall
mount telephone
line cord.

6. Wall mount clip.

Connecting the
handset cord

1 Plug one end of the handset cord into the modular jack on

the handset.

2 The remaining end

of the handset cord
plugs into the jack
located on the left
side of the base
unit.

3

4

2

5

1

Handset Cord

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Installing the Telephone

6

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Installing the Telephone

Installation is completed

The following information will be displayed on the LCD (after
going on-hook) when the installation is complete.

Features and options are programmed by utilizing the DIRECTORY
STORE key.

Language option

Used to change the LCD
screen from English
(default) to French or
Spanish.

1 Press the DIRECTORY /

STORE key until the LCD display reads:

-1-ENG, -2-FRA, -3-ESP.

2 Enter the digit number of the selected language.

RESULT: The language selected displays immediately.

Tone / Pulse dialing option

Allows the user to select
tone (default) or pulse dial
mode from the LCD
display.

1 Press the DIRECTORY /

STORE key until the LCD
display reads: TONE = 1 PULSE = 2.

2 For tone dial mode, press the 1 key.

For pulse dial mode, press the 2 key.

RESULT: The LCD displays OK for the selected dial mode.

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Programming The Telphone

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Programming The Telephone

Flash into Memory

The FLASH key is a storable function into memory that is used to
provide a 600 milli second timed line break, like hanging up
momentarily. This function may be required for accessing line
features provided by your
telephone system or local
telephone company. For
example, the FLASH is used
to access line features such
as Call Waiting. In a centrex
application, it is convenient
to program the FLASH
function along with the
system feature access code
and labeling the speed dial
position as CallPick-Up, Call
Transfer, etc. Contact your system coordinator or local telephone
company regarding special line features that you may have.

Note: The FLASH function counts as 1 digit when stored into a
speed dial memory location.

Pause into Memory

The PAUSE key is used to program a 3 second delay into memory.
A speed dial number may
need to pause during its
dialing sequence prior to
entering the next set of digits
to ensure proper
connections

Note: The PAUSE function
counts as 1 digit when
stored into a speed dial
memory location.

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Programming The Telephone

In Some Areas, The Area Code is Required for a Local Call

In some areas, the local service provider uses the same area
code for local calls. The following options are available for these
areas. Try each of the following scenarios and use the one with
the best result:

1 Program the area code, then place a local test call using the

call back feature.

2 Delete the area code and do not program the access code.

Place a local test call.

3 Program the area code into the access code location. Place

a local test call. (caution: this will always dial the area code)

4 Use the keypad to add any additional number(s) to the

displayed number on the screen. Place a local test call.

Note: Depending on your area and dialing pattern, you may
obtain the best result by using both the access code and area
code fields. If these sequences do not work, use the keypad entry
as an option for your Call Back.

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Programming The Telephone

TouchLite® Message Retrieval Button

The red TouchLite® button must be programmed to automatically
dial the voice mail system or "Message Manager". During
programming, you have the option of storing the voicemail
password.

1 While on hook, Press the

DIRECTORY STORE key until the

LCD displays VOICE MAIL NO.?.
Using the keypad, enter the
telephone number of your
voicemail eg. *99. Press the red

TouchLite® button to store the number
into TouchLite® memory.

2 Press the DIRECTORY / STORE key until

the LCD displays: SECOND OF WAIT.
If you use a password or PIN number,
enter a value, between 3 and 6, corresponding to how many
seconds are required after dialing *99 as an example to wait
prior to dialing your password.
Allow enough time for your
voicemail or "Message
Manager" to answer.

3 Press the DIRECTORY / STORE

key until the LCD displays: ENTER PIN. A personal Identification
Number (PIN) or password can be programmed into the
TouchLite® memory and will be dialed after the voicemail
number**. Press DIRECTORY
STORE to retain the number or
the DELETE key to change the
number.

Touchlite Message Retrieval Button continued on next page . . .

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Programming The Telephone

Editing the TouchLite®

To display the number that has
been programmed into the
TouchLite®, press the TouchLite®
Message Retrieval Button and
read the display. Note: This will
activate dialing.

1 The handset must be on-hook.

2 Press the DIRECTORY / STORE key until the Caller ID displays

VOICE MAIL NO.?.

3 Use the DELETE key to delete

the number. Then, use the
keypad to re-enter the correct
numbering sequence.

4 When the number is correct, press the TouchLite® Message

Retrieval button to store the number.

Note: When editing the voicemail
PIN number or password, the
display will not show the last 4
characters. A dash will be
displayed in the characters position
on the LCD.

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Programming The Telephone

Speed Dial continued

Manual entry for memory storing

1 Confirm the display is in the idle mode as

shown in Figure 1.

2 Press the DIRECTORY / STORE key until the

LCD display is similar to Figure 2.

3 Press the UP / DOWN key to change the

memory location to the desired memory
location. (MEM 1, MEM2, … MEM10) (See
Figure 2 then 3.)

4 Enter the name by pressing the alphabetic

characters repeatedly on the keypad.
(see keypad guide on next page)

5 Use delete key to delete an incorrect

entry.

6 When the name is complete, press the

DIRECTORY STORE key once to store the

information.

7 The LCD will request NUMBER (Figure 4.)

8 Enter the number using the dialing

keypad. Press the DIRECTORY STORE key.

9 Press the DIRECTORY / STORE key twice to

bypass the store AREA CODE and ACCESS
CODE. These two areas are not part of the speed dial programming and any
changes could affect the proper operation of other features. See pages
13-15 for further information about AREA CODE AND ACCESS CODE.

To program additional numbers, repeat steps 2 thru 9.

Manual entry from keypad (guide).

Figure 1

Figure 4

Figure 3

Figure 2

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Programming The Telephone

4 Press the DIRECTORY / STORE key. The LCD will display a

number along with a memory
location (Figure 2). Use the UP /
DOWN key to change the
memory location to the desired
memory location (Figure 3).
(MEM 1, MEM2, … MEM10)

5 Press the DIRECTORY / STORE key to store the name and

number.

To program additional numbers,
repeat steps 2 thru 5.

Reviewing information in memory

To review a name and number that is already programmed into
a speed dial location:

1 To select a memory location, press the DIRECTORY / STORE

key. The LCD will display the
following (MEM1: NAME): (Figure

4). Use the UP / DOWN key to find
the desired memory location
(MEM1, MEM2 . . .MEM10)

2 To exit, simply lift the handset,

then hang up.

Figure 2

Figure 3

Figure 4

Programming continued on next page . . .

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Programming The Telephone

Ringer Volume and Ring Tone Selection

There are two versions of the Regency 400:

1 Version One:

- The switch used to adjust the ringer
volume is located on the right side of
the telephone base. To adjust the
loudness of the ringing, slide the switch
to the desired position of HI/LOW/OFF.
The factory sets the ringer volume to
the HI position.

- One ring tone available.

2 Version Two:

The Ringer Volume and 4 selections of
ring tones are accessed through the
Directory Store Key

- With the handset on-hook, press

the DIRECTORY/STORE key until the
LCD display reads VOLUME <<<
( Figure 1). The ringer volume is
initially set to the 4th level of the
volume range. Use the VOLUME key,
located below the dial pad, to
adjust the volume. The ringer
volume control will automatically set to the selected level for
the next phone call.

- Press the DIRECTORY/STORE key again. The LCD display will

read RINGER TONE 0 — 3: 0 ( Figure 2). Then enter the digit
number ( 0, 1, 2, 3) of the desired ringer tone. The ringer tone
control will automatically set to selected level for the next
phone call.

Figure 1

Figure 2

Ringer Volume & Ring Tone Selection continued on next page . . .

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Using the Features and Options

Turning Message Waiting Light On/Off Manually

This allows the first user of voicemail the opportunity to notify
another user that a voicemail message is waiting for their review.
It also allows the user to stop the message waiting light from
flashing if it is doing so in error. When used, it will reset the light
signal in the phone. This does not send any outgoing signal to an
outside voicemail service.

When the message waiting light is turned off, it will re-activate
when a new phone message arrives in voicemail.

To turn ON:

While in on-hook state, and the light
is OFF, press the * key for three
seconds and the TouchLite® will
light.

To turn OFF:

While in on-hook state, and the light
is ON, press the * key for three
seconds and the TouchLite® will
turn off.

Note: When turning light off, the Mail Icon on the LCD display will
also turn off.

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Using the Features and Options

Data Port

The data port (jack) on the side of the base unit is used to plug in

any standard telephone device such as a:

• fax machine

• base station for a
cordless telephone

• computer modem

• answering machine

Note: There is a plastic safety plug inserted into the data jack

which must be removed using a small tool such as tweezers.

BE SURE TO UNPLUG BOTH THE TELEPHONE LINE CORD AND THE
POWER SUPPLY FROM THE REAR OF THE TELEPHONE PRIOR TO
REMOVING THIS SAFETY PLUG.

Hold Key

To use, press the HOLD key. The key will
illuminate indicating that the line is on
hold.

When placing a caller on hold, the
handset can be returned to its on-hook position. The line will not
be disconnected. To return to the caller, lift the handset.

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Using the Features and Options

Handset Volume Control

With the handset off-hook, press

the upward arrow ▲ on the

VOLUME key repeatedly to
increase the volume. The volume
of the handset receiver can be
increased by 12 to 18 decibels.

The VOLUME key is an 8-step
volume control switch. Each
volume level is indicated on the LCD screen.

Note:
The handset volume control switch
will automatically reset back to its
normal level when hanging up.
This will ensure that the handset
volume resets back to normal for
the next phone call.

Flash Key

The FLASH key is an electronic
timed line break of 600 milli
seconds that is used for accessing
line features provided by your
telephone company or by your
telephone system. For example,
many times a flash is used for accessing features such as Call
Waiting. When used in a Centrex application, it can be used to
access other features like Call Pick-Up, Call Transfer, etc. Contact
your telephone system coordinator or your local telephone
company for further information regarding your line features.

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

LCD Display Information

Visual Call Waiting LCD Display Information

The Regency™ Series LCD display supports Type II Caller ID which
provides incoming Call ID information while the phone is in use.
The user has the option to answer the call or allow the call to
automatically be forwarded to the user's voicemail.

When the user is on one call any new incoming call will be
displayed on the screen. The display will show the following
information:

• The date and time of the
incoming call and a CW
symbol.

• The location number of the
call in storage, and the
incoming caller's telephone number.

• The incoming caller's name.

Note: When the call goes to voicemail, the Caller ID information
can be retrieved from the call log.

Contrast Adjustment (5-Step)

When the phone is on-hook, the
VOLUME key is used for the 5-step
LCD contrast adjustment.

Press volume ▲ once to darken the
screen. Press volume ▼ once to lighten

the background of the LCD screen.

Note: Contrast adjustment starts in the
third step and can be increased or
decreased by two steps.

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

LCD Display Information

Caller Log Call Back Dialing Feature:

Adding or Deleting Characters on the LCD Display

Numbers in the caller log can be edited before dialing. When
editing a number to be dialed, the caller log will not remove the
information already stored. To delete one or more digits from the
caller log, you must first press a digit or add a character from the
keypad to activate delete.

To add digits to the displayed number:

1 Press the UP or DOWN key to activate the display for scrolling.

2 Scroll the UP or DOWN key to find the number to be dialed.

3 If you need to add a number prior to the numeric string on

the display, press the keypad number you require and it will
be placed on the display for dialing.

4 Lift handset.

5 Press the DIAL key to dial the number.

Note: The number can only be inserted prior to the displayed
digits. See Delete Characters for improperly inserted characters.

To delete digits from the displayed
number:

Press the UP or DOWN key to activate
the display for scrolling.

1 Scroll the UP or DOWN key to find

the number to be dialed.

Caller ID/LCD DIsplay continued on next page

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

LCD Display Information

Deleting Caller Log Records

To delete ONE stored call:

1 Press the UP or DOWN key to

activate the display for scrolling.
The LCD screen will display TOP
OF LIST or BOTTOM OF LIST if you
reach either end. Scroll to the
number to be deleted.

2 Then press the DELETE key once

and the LCD will display the question ‘DELETE?’.

3 Press the DELETE key a second time to delete.

To delete ALL stored calls:

1 Press the UP or DOWN key to

activate the display for scrolling.

2 Press and hold the DELETE key until

the LCD displays the question
‘DELETE ALL?’

3 Release and press the DELETE key again.

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Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

LCD Display Information

Incoming Ring Signal Display Mode

Clock - The current date and time is continually displayed. (top

line)

Number -Call display informs you of
the message memory location of
the call being received as well as
the caller's telephone number.
(middle line)

Name - Identifies the caller IF the
caller has properly set up their system to identify themselves
(bottom line). Note: Each service area may have different
identification display systems and is usually controlled by the
calling party. Check with your local phone service provider for
their specific feature options available.

In Use and Timer Display Features

Clock - The current date and time is

continually displayed along with a
phone in use indicator. (top line)

Dialed Number - The number you
dialed and connected to. (middle line)

Data Display Line - The current activity is TALK. As soon as the line
connects, the Timer Display activates. This tracks the current calls'
length in time of minutes and seconds. (bottom line)

Can I go straight to a
certain number/name
in my directory without
scrolling?

Display is blank.

Display is faint or hard
to read.

How do I clear or delete
only one memory
location?

How do I stop the
TouchLite® from flashing
when there are no
messages in the mail
box?

Messages cannot be
accessed by pressing
TouchLite®.

Must I program the area
code?

No sound on the
receiver on a brand
new phone.

Receiver won't stay
hung up when the set is
wall mounted.

Why do I have to use the
Regency power
adapter?

No, you have to scroll through the list to reach the
number you want to dial. You can scroll quickly through
by holding down the “Up” button or the “Down”
button.

Check the power cord. Ensure that you are using the
power supply that was provided with the Regency
telephone.

With the receiver "on hook" adjust contrast using the
volume control button.

You must overwrite a memory location once you have
stored something into that location. You cannot
individually erase a memory location.

While the receiver is "on hook" hold the * key down for
3 seconds.

First, ensure that the TouchLite® is programmed
correctly for easy access. See page 16. Also, please
note the TouchLite® will not operate if the telephone
has been programmed to dial in Pulse. Ensure that the
telephone is programmed for Tone dialing
(see page 10)

If your local telephone company does not deliver the
area code with a local number’s caller ID information,
it is not necessary to program this feature.

Ensure that the curly cord is connected into the correct
jack on the left side of the telephone as shown on
page 4.

Install wall mount clip provided in the package as
shown on page 9. Also, IT IS IMPORTANT when you
place the receiver into the cradle, do so by placing
the top of the receiver into place first.

All phones should be used ONLY with the power
adapter supplied with that telephone. Using another
power adapter will cause internal damage to the set.

User’s Guide

Trouble Shooting Tips for Regency 400 and 500

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Regency™ Series 400 Single Line Caller ID Telephone

Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Safety Precautions, Care and Maintenance

When using your telephone equipment, follow basic safety
precautions to reduce the risk of fire, shock and injury to persons:

1. Read all instructions.

2. Follow all warnings and instructions marked on the product.

3. Before cleaning, unplug this product from the wall. Use a
damp cloth for cleaning. Do not use liquid cleaners or
aerosol cleaners.

4. Do not use this product near water, for example, near a
bathtub, washbowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool.

5. Do not place this product on an unstable cart, stand, or table.
The product may fall, causing damage to the product.

6. Do not block or cover the slots and openings in the cabinet
and on the back or bottom of the product. Do not place the
product on the bed, sofa, rug, or other similar surface.

7. Do not place this product near or over a radiator or heat
register.

8. Do not place this product in a built-in installation unless proper
ventilation is provided.

9. Use only the power supply provided with the set. Do not use a
power supply from another product.

10. The power supply is intended for use ONLY on a 110V-120V AC
60 Hz power outlet, which is the standard power offering in
Canada.

Regency™ Series 400 Single Line Caller ID Telephone

User’s Guide

Safety Precautions, Care and Maintenance

c) If the product has been exposed to rain or water.
d) If the product does not operate according to the

operating instructions.

e) If the product has been dropped or the cabinet has been

damaged.

f) If the product exhibits a distinct change in performance.

17. Do not use the telephone (other than a cordless type) during
an electrical storm. There is a remote risk of electrical shock
from lightning.

18. Do not use the telephone to report a gas leak if the telephone
is in the vicinity of the leak.

19. Keep the telephone dry. Wipe immediately if wet. Liquids
may contain minerals that can corrode the electronic circuits.

20. Use and store the telephone in a moderate temperature
environment. Extreme temperatures can shorten the life of
electronic devices, damage batteries and distort or melt
plastic parts.

21. Keep the telephone away from excessive dust and dirt.

22. Wipe the telephone with a damp cloth occasionally to keep
it looking new. Do not use harsh chemicals, cleaning solvents
or strong detergents to clean the telephone.