Red Digital Cinema REDRAY Operation Manual

REDRAY PLAYER

OPERATION GUIDE

REDRAY PROFESSIONAL 4K CINEMA PLAYER

RED.COM

REDRAY PLAYER OPERATION GUIDE

TABLE OF CONTENTS

Table of Contents 2

Disclaimer 3
Copyright Notice 3
Trademark Disclaimer 3
Compliance Statements 3
Safety Instructions 5
Battery Storage and Handling 6
Shipping Disclaimer 7

CHAPTER 1: REDRAY Overview 8

Items Included 8
Playback Capabilities 8
Media Compatibility 8
Incompatible Media 8
Additional Resources 9

CHAPTER 2: REDRAY System 10

Front and Rear Panels 10
IR Remote Control 12

CHAPTER 3: REDRAY Operation 13

Power Operations 13
Movie Menu Operations 13

CHAPTER 4: REDRAY Setup 18

Set up Your REDRAY 18

CHAPTER 5: REDRAY Settings 21

Settings Menu 21
System Information 22
Network 23
Date and Time 26
Video 27
Playback 28
Register (Authorize) Your REDRAY 28

CHAPTER 6: Troubleshoot the REDRAY 29

Access REDRAY Log Files 29
Trouble with REDRAY Setup 29
Trouble with 4K Image 30
Trouble With Loopback and Compressed

Audio 30
Trouble with Media Cards 30
Cannot Upload Movies 30
Cannot Connect REDcommand to the

REDRAY 31

Cannot Play Movie 31

APPENDIX A: Technical Specifications 32

REDRAY Player 32

APPENDIX B: REDcommand App 34

Install REDcommand App 34
REDcommand Controls 34

APPENDIX C: REDRAY Menu Map 36

APPENDIX D: IR Control Protocol 37

IRSpecification 37
IRControl Protocol 37

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REDRAY PLAYER OPERATION GUIDE

DISCLAIMER

RED® has made every effort to provide clear and accurate
information in this document, which is provided solely for the user’s
information. While thought to be accurate, the information in this
document is provided strictly “as is” and RED will not be held
responsible for issues arising from typographical errors or user’s
interpretation of the language used herein that is different from that
intended by RED. All safety and general information is subject to
change as a result of changes in local, federal or other applicable
laws.

RED reserves the right to revise this document and make changes
from time to time in the content hereof without obligation to notify any
person of such revisions or changes. In no event shall RED, its
employees or authorized agents be liable to you for any damages or
losses, direct or indirect, arising from the use of any technical or
operational information contained in this document.

This document was generated on 1/21/2019. To see earlier versions
of this document, submit a Support ticket at https://support.red.com.

For comments or questions about content in this document, send a
detailed email to [e-mail].

COPYRIGHT NOTICE

COPYRIGHT© 2019 RED.COM, LLC
All trademarks, trade names, logos, icons, images, written material,

code, and product names used in association with the accompanying
product are the copyrights, trademarks, or other intellectual property
owned and controlled exclusively by RED.COM, LLC. For a
comprehensive list, see www.red.com/trademarks.

TRADEMARK DISCLAIMER

All other company, brand and product names are trademarks or
registered trademarks of their respective holders. RED has no
affiliation to, is not associated or sponsored with, and has no express
rights in third-party trademarks including but not limited to: Microsoft®,
Radeon®, NVIDIA®, Intel®, Apple®, AMD®, or the products of those
companies. SD® and microSD® are registered trademark of SD-3C®,
LLC in the United States, other countries, or both.

COMPLIANCE STATEMENTS

INDUSTRIAL CANADA EMISSION COMPLIANCE STATEMENTS

This device complies with Industry Canada license- exempt RSS
standards RSS 139 and RSS 210. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this
device must accept any interference, including interference that may
cause undesired operation of the device.

This Class B digital apparatus complies with Canadian ICES-003.
Le présent appareil est conforme aux CNR d’Industrie Canada

applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas
produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, même si le brouillage est
susceptible d’en compromettre le fonctionnement.Cet appareil
numérique de la classe B est conforme à la norme NMB-003 du
Canada.

FEDERAL COMMUNICATIONS COMMISSION (FCC)
STATEMENTS

This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This

equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for

help.

In order to maintain compliance with FCC regulations, shielded cables
must be used with this equipment. Operation with non- approved
equipment or unshielded cables is likely to result in interference to
radio and TV reception. The user is cautioned that changes and
modifications made to the equipment without the approval of
manufacturer could void the users authority to operate this equipment.

NOTE: This device complies with Part 15 of the FCC Rules.
Operations subjected to the following two conditions (1) this device

may not cause harmful interference, and (2) this device must accept
any interference received, including that may cause undesirable
interference.

CAUTION: Exposure to Radio Frequency
Radiation.

The device shall be used in such a manner that the potential for
human contact is minimized.

This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed
and operated with a minimum distance of 20 cm between the radiator
and your body.

CAUTION: Regulations of the FCC and FAA
prohibit airborne operation of radio- frequency
wireless devices because there signals could
interfere with critical aircraft instruments.

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INFORMATION

CAUTION: If the device is changed or modified

without permission from RED, the user may void
his or her authority to operate the equipment.

AUSTRALIA AND NEW ZEALAND ST ATEMENT S

RED declares that the radio equipment described in this document
comply with the following international standards.

IEC 60065 – Product Safety
ETSI EN 300 328 – Technical requirement for radio equipment

Products with the CE marking comply with the EMC Directive
(2004/108/EC) and the Low Voltage Directive (2006/95/EC) issued by
the Commission of the European Community. Compliance with these
directives implies conformity to the following European Product Family
Standards.

EN 55022 (CISPR 22) – Electromagnetic Interference
EN 55024-1 (CISPR 24) – Electromagnetic Immunity
EN 61000-3-2 (IEC610000-3-2) – Power Line Harmonics
EN 61000-3-3 (IEC610000) – Power Line Flicker
EN 60065 (IEC60065) – Product Safety

RED declares digital devices described in this document comply with
the following Australian and New Zealand standards.

AS/NZS CISPR 22 – Electromagnetic Interference
AS/NZS 61000.3.2 – Power Line Harmonics
AS/NZS 61000.3.3 – Power Line Flicker

JAPAN STATEMENTS

This is a Class B product based on the
standard of the Voluntary Control Council
for Interference (VCCI) for information
technology equipment. If this equipment is
used near a radio or television receiver in
a domestic environment, it may cause
radio interference. Install and use the
equipment according to the instruction
manual.

EUROPEAN UNION COMPLIANCE STATEMENTS

RED declares that the radio
equipment described in this
document comply with the
R&TTE Directive (1999/5/EC)
issued by the Commission of
the European Community.

Compliance with this directive implies conformity to the following
European Norms (in brackets are the equivalent international
standards).

EN 60065 (IEC 60065) – Product Safety
ETSI EN 300 328 Technical requirement for radio equipment
ETSI EN 301 489 General EMC requirements for radio

equipment.

WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE)

The Waste Electrical and Electronic
Equipment (WEEE) mark applies only to
countries within the European Union (EU)
and Norway. This symbol on the product and
accompanying documents means that used
electrical and electronic products should not
be mixed with general household waste. For
proper treatment, recovery and recycling,
please take this product to designated
collection points where it will be accepted
free of charge. Alternatively, in some

countries you may be able to return your
products to your local retailer upon purchase of an equivalent new
product.

Disposing of this product correctly will help save valuable resources
and prevent any potential negative effects on human health and the
environment, which could otherwise arise from inappropriate waste
handling. Contact your local authority for further details of your
nearest designated collection point. Penalties may be applicable for
incorrect disposal of this waste, in accordance with you national
legislation.

For business users in the European Union, if you wish to discard
electrical and electronic equipment, contact your dealer or supplier
for further information.

USAGE RESTRICTIONS FOR PRODUCTS THAT INCORPORATE
R.C.P.

Products that fall into this category are denoted
by inclusion of the Class 2 identifier symbol
(exclamation mark in a circle) accompanying
the CE Mark on the products regulatory label,
example to the left.

FRANCE

Usage Restrictions - Geographic Area Where Restriction Applies :
France

For mainland France

2.400 - 2.4835 GHz (Channels 1-16) authorized for indoor use

2.400 - 2.454 GHz (Channels 1-10) authorized for outdoor use

Restrictions d’utilisation - Zone géographique où les restrictions
s’appliquent : France

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REDRAY PLAYER OPERATION GUIDE

Pour la France métropolitaine

2.400 - 2.4835 GHz (Canaux 1 à 16) autorisé en usage intérieur

2.400 - 2.454 GHz (Canaux 1 à 10) autorisé en usage extérieur

NORWAY

This subsection does not apply for the geographical area within a
radius of 20 km from the centre of Ny-Ålesund

Dette gjelder ikke for det geografiske området innenfor en radius av
20 km fra sentrum av Ny-Ålesund

RESPONSIBLE PARTY

RED Digital Cinema
34 Parker
Irvine, CA 92618
USA

SAFETY INSTRUCTIONS

Heed all cautions and warnings in these instructions.
Read these instructions before operating the REDRAY® and its

accessories.
Follow these instructions while operating the REDRAY and its

accessories at all times.
DO NOT attempt to modify, dismantle or open your REDRAY as

doing so may expose you to electric shock and serious injury.
There are no user-serviceable parts inside. Alteration or repairs
made to the REDRAY or accessories, except by a RED
authorized service facility, will void the Limited Warranty. Users
are not permitted to make design changes or otherwise modify
the operation of the REDRAY or its accessories, without the
express written approval of RED Digital Cinema.

Only use accessories specified by RED®.
Install the REDRAY in accordance with the manufacturer’s

instructions.
DO NOT use the REDRAY near water and avoid exposing the

REDRAY to moisture. The unit is not waterproof, so contact with
water could cause permanent damage to the unit as well as
electric shock and serious injury to the user. DO NOT use the
REDRAY outdoors or in environments with high moisture, and
immediately remove the power source if the REDRAY is exposed
to moisture.

WARNING: To reduce the risk of fire or electric
shock, do not expose the camera to rain or
moisture.

REDRAY or its accessories; keep them dry at all times. DO NOT
use soaps, detergents, ammonia, alkaline cleaners, or abrasive
cleaning compounds or solvents as these substances may
damage surface finishes and electronic circuitry.

Maintain sufficient ventilation - DO NOT block any ventilation
openings or obstruct cooling fan airflow.

CAUTION: Proper ventilation requires a minimum

1.5” (1.25cm) clearance between the ventilation
openings and external surfaces. Verify that
objects that can block the air intake and fan
exhaust ports do not impede airflow. Failure to
permit adequate airflow may result in overheating
of the REDRAY, degraded operation and in
extreme situations, damage to the product.

DO NOT operate or store near any heat sources such as
radiators, heat registers, stoves, or any other apparatus that
produce heat. Store in a protected, level and ventilated place.
Avoid exposure to temperature extremes, damp, severe vibration,
strong magnetic fields, direct sunlight or local heat sources during
storage. Remove any batteries from the IR Remote Control
accessory before storage. Recommended storage and usage
temperatures for your REDRAY and accessories are:

Operating range: 0°C to 40°C (32°F to 104°F)
Storage range: –20°C to 50°C (–4°F to 122°F)

If there are any performance issues with your camera or
accessories when operating within this temperature range, submit
a Support ticket at https://support.red.com.

If there are any performance issues with your REDRAY or
accessories when operating within this temperature range, submit
a Support ticket at https://support.red.com.

Do not bypass the third prong of the grounding-type plug on the
power cord of the AC Power Adapter. A grounding-type plug has
two blades and a third “grounding” prong. The third prong is
provided for your safety. A grounding-type plug shall be
connected to an outlet with a protective earthen connection. If the
grounding-type plug does not fit into your outlet, do not attempt to
modify the plug or outlet, consult a qualified electrician.

Protect all power cords from being pinched, walked on or
crushed. Replace any power cords suspected of sustaining
damage due to crushing or other forms physical damage.

CAUTION: The power cord plug for the AC
Power Adapter is used as the power disconnect.
To disconnect all power from the AC Power
Adapter, unplug the power cord plug from the wall
outlet. During use, the power cord plug should
remain easily accessible at all times.

DO NOT expose the REDRAY or accessories to excessive
vibration or impact (shock).

ELECTROMAGNETIC INTERFERENCE: The use of devices using
radio or other communication waves may result in the malfunction
or interference with the unit and/or with audio and video signals.

Clean only using a dry cloth. When cleaning the REDRAY,
remember that it is not waterproof and moisture can damage
electronic circuitry. DO NOT rinse or immerse any element of the

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Lithium Ion batteries may be subject to special handling
requirements pursuant to federal and local laws. Refer to specific
shipping instructions included with your battery regarding proper
transport of your battery. Do not handle your battery if it is
damaged or leaking. Disposal of batteries must be in accordance
with local environmental regulations. For example, California law
requires that all rechargeable batteries must be recycled by an
authorized recycle center. Storing batteries fully charged or in
high temperature, conditions may permanently reduce the life of
the battery. Available battery capacity may also be temporarily
lessened after storage in low temperature conditions.

WARNING: Do not expose the IR Remote
Controller batteries to excessive heat.

CAUTION: Refer all service and repair to qualified
RED service personnel. To reduce the risk of
electric shock, and damage to the REDRAY, DO
NOT attempt to perform any servicing other than
any procedures that are recommended in the
operating instructions.

BATTERY STORAGE AND HANDLING

WARNING: Failure to read, understand, and

follow these instructions may result in overheating,
chemical leakage, smoke emission, fire, or other
potentially harmful results.

Always follow proper battery handling and storage practices.
Improper handling and/or failure to abide by proper storage
instructions may cause permanent damage to batteries, or
degrade battery charge holding capacity. Improper handling
practices or failure to comply with instructions may also put you at
risk.

Lithium-Ion batteries, like the REDVOLT®, REDVOLT XL,
REDVOLT-V, and RED BRICK®, self-discharge over time. When
storing for long periods of time, store batteries separately from the
camera or charger and remember to charge batteries to a
capacity level of 40% to 60%. If batteries will be stored for long
periods of time, RED recommends that you check the charge
level at least once every six (6) months, and recharge batteries to
a capacity level of 40% to 60%.

When not in use, remove the battery from the camera or charger
and store the battery in a cool, dry place. Avoid extreme hot
temperatures (such as inside a hot car), corrosive gas, and direct
sunlight. The optimal storage temperature for batteries is between
–20°C to 20°C (–4°F to 68°F).

WARNING: Batteries stored in a discharged state
for long periods of time may self-discharge and
lose the ability to hold a charge.

 DO NOT store batteries in a fully charged state for extended DO NOT

store batteries in a fully charged state for extended periods of time.

 DO NOT store batteries in a fully discharged state for extended

periods of time.

 DO NOT store batteries in the camera, in a camera module, or in a

charger for extended periods of time.

 DO NOT use batteries for purposes other than their intended use.
 DO NOT store batteries in extreme hot or cold temperatures.
 DO NOT store batteries in direct sunlight.
 DO NOT use third-party chargers with your RED batteries.
 DO NOT disassemble or modify the battery.
 DO NOT overcharge batteries. Overcharging may increase internal

temperature beyond the recommended limits and cause permanent
damage to the battery.

 DO NOT connect the positive (+) and negative (–) terminals to a metal

object such as a wire.

 DO NOT transport or store the battery together with metal objects

such as jewelry, hairpins, etc. as they may generate heat if they come
into contact with the battery.

 DO NOT discard the battery into fire or heat.
 DO NOT store, use, or recharge the battery near a heat source such

as a fire or a heater.

 DO NOT allow the battery to get wet.
 DO NOT pierce the battery with pointed or other sharp objects.
 DO NOT step on, throw, or strike the battery with a hammer.
 DO NOT use a battery that appears to be deformed or damaged.
 DO NOT directly solder the battery.
 DO NOT put the battery into a microwave oven or a pressurized

container.

 DO NOT use or subject the battery to intense sunlight or hot

temperatures such as in a car in hot weather.

 DO NOT use it in a location where static electricity may be present.
 DO NOT exceed the recharging temperature range of 0˚C to 40˚C

(32˚F to 104˚F).

 RED recommends that you only use RED chargers to recharge RED

batteries.

 Store the battery in a location where children cannot reach it.
 If the battery leaks or gives off a bad odor, discontinue use

immediately.

 If the battery gives off an odor, generates heat, becomes discolored

or deformed, or in any way appears abnormal during use, recharging
or storage, immediately remove it from the equipment or battery
charger and discontinue use.

 If electrolyte begins leaking from the battery and comes into contact

with your skin or clothing, immediately wash it away with running
water. Failure to do this may result in skin inflammation.

WARNING: If recharging operation fails to
complete even when a specified recharging time
has elapsed, immediately stop further recharging.

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 If the battery leaks and the electrolyte reaches the eyes, do not rub

them. Instead, rinse the eyes with clean running water and
immediately seek medical attention. Failure to do this may result in eye
injury.

 If you find discoloration, a bad odor due to leakage, overheating

and/or other irregularities when using the battery for the first time,
submit a Support ticket at https://support.red.com immediately.

NOTE: For more information regarding RED
battery charging and instructions for care, refer to
our Terms and Conditions.

SHIPPING DISCLAIMER

Shipment of Lithium Ion cells and batteries is subject to national and
international shipping requirements. A Class 9 Certified shipper is
required to transport these products within the United States.
REDVOLT, REDVOLT XL, REDVOLT-V, and RED BRICK batteries are
considered Dangerous Goods. Other products such as REDVOLT AA
and RED Li 7.2V batteries may also be classified as Dangerous Goods
when purchased in bulk. Applicable laws prohibit the shipping of
batteries that are physically damaged. We urge you to look into the
formal rules and regulations of shipping Class 9 Dangerous Goods
prior to preparing your shipment. For more information on these
regulations, visit www.iata.org and www.dot.gov.

For more information, see our FAQs for Dangerous Goods (Regulated

Items).

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CHAPTER 1:

REDRAY OVERVIEW

The REDRAY® 4K Professional Cinema Player is the first media player to bring ultra high-definition 4K content to your
home or business.

The REDRAY includes a high-capacity 1TB internal drive to store all of your audio visual content. The REDRAY is also
equipped with a front-facing USB 2.0 port and SDHC card slot to enable content distribution via solid-state media
including USB flash drives and SDHC media cards.

While the REDRAY is convenient and easy–to–use, read through this operation guide to familiarize yourself with the
various REDRAY features and settings before operating.

ITEMS INCLUDED

Before connecting and using your REDRAY, verify that the following items are included in your shipment:

REDRAY Professional 4K Cinema Player
IEC Power Cord

802.11 Antenna
IR Remote Control
Two (2) AAA batteries (for IR Remote Control)
Quick-Start Guide

If any of these items are missing or damaged, submit a Support ticket at https://support.red.com.

PLAYBACK CAPABILITIES

With the supplied version of system firmware, the REDRAY has the ability to play the following types of files:

.RED files (REDCODE RGB distribution video and audio codec) at 4096 x 2160p or 3840 x 2160p at 23.98/24.00
FPS

MEDIA COMPATIBILITY

The REDRAY can interface with the following types of physical media:

USB 2.0 flash drive
SDHC™ memory card

INCOMPATIBLE MEDIA

The REDRAY cannot interface with the following types of physical media:

Mini-USB, micro-USB, microSDXC™ memory card, miniSD™ memory card, microSD™ memory card, compact
flash memory card, and Memory Stick

IDE/PATA, SCSI, SAS, FireWire®, Fiber Channel External Hard Drives

®

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ADDITIONAL RESOURCES

The following resources offer additional information about RED, the DSMC® system, and the RED community:

RED.com: Check the official RED website for the latest information about RED products.
RED Learn Articles: RED offers in-depth technical articles about RED cameras, post-production, and digital

cinematography.
RED Downloads: Go to RED Downloads to download the latest firmware, operation guides, and post-production

software.
DSMC Toolkit: Go to RED Downloads to find the DSMC Toolkit, which offers many helpful tools and resources to

customize and improve your camera workflow.

RED Support: Check the RED SUPPORT site for FAQs, or to file a support ticket.
In-Camera Help: Select the Help button on an in-camera screen to open up the help for that screen.
REDUSER: Discuss all things RED on the REDUSER third-party forum.

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CHAPTER 2:

REDRAY SYSTEM

FRONT AND REAR PANELS

This section outlines the front and rear controls and connectors of the REDRAY® media player.

FRONT PANEL

Figure: Front Panel

# FRONT PANEL ELEMENT DESCRIPTION

1 IR Remote Window Receives commands from IR Remote Control

2 Power LED Illuminates when external AC power is supplied

3 Play LED Illuminates when media is being played (or paused)

4 Status LED Illuminates during remote control communication or if a

system error is detected

5 SDHC™ Card Slot Accepts SD and SDHC media cards

6 USB 2.0 Port Accepts USB 2.0 flash media

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REAR PANEL

Figure: Rear Panel

# REAR PANEL ELEMENT DESCRIPTION

1 802.11 Connector For use with the included 802.11 Antenna

2 AUDIO OUT

(HDMI 1.3 connector)

3 HDTV OUT

(HDMI 1.3 connector)

4 USB/E-SATA Reserved for future use

5

NETWORK



(RJ45)


6 VID A OUT

(HDMI 1.4 connector)

7 VID B OUT

(HDMI 1.4 connector)

8 VID C OUT

(HDMI 1.4 connector)

9 VID D OUT

(HDMI 1.4 connector)

1

Audio output (Stereo and 5.1 Ch), 24-bit, 48kHz uncompressed
LPCM

Video output at up to 12-bit 4:2:2 YCbCr, 1920 x 1080p
resolution

(Upper) GigaBit Ethernet network interface port

(Lower)2 Reserved for future use

Video output at up to 12-bit 4:2:2 YCbCr, 4096 x 2160p
resolution

Video output at up to 12-bit 4:2:2 YCbCr, 4096 x 2160p
resolution

Video output at up to 12-bit 4:2:2 YCbCr, 4096 x 2160p
resolution

Video output at up to 12-bit 4:2:2 YCbCr, 4096 x 2160p
resolution

10 GPI

11 AC Power Switch and Connector IEC 3-pin, 100-240 VAC, 50-60 Hz, 1A max. at 100VAC

1. This is the primary 4K connector. Use this connector when connecting the REDRAY PLAYER to a 4K display using a single HDMI cable.
2. These connectors have been disabled on the REDRAY Player.

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2

Reserved for future use

REDRAY PLAYER OPERATION GUIDE

IR REMOTE CONTROL

The IR Remote Control enables you to navigate through the REDRAY on-screen display (OSD). You can also use the
REDcommand app on an iOS device as your remote control for the REDRAY. For more information about the
REDcommand app, go to "REDcommand App" on page34.

Figure: IR Remote Control

# BUTTON ACTION MENU OPERATION PLAYBACK OPERATION

1 Power Toggle power On/Off Toggle power On/Off

2 Up Navigate up in the selected menu;

Increase the value of the selected menu topic

3 Left Navigate left in the selected menu;

Return to menu from additional menu options

4 Down Navigate down in the selected menu;

Decrease the value of the selected menu topic

5 Menu Access the selected menu;

Return to the previous menu

6 Right Navigate right in the selected menu;

Access additional menu options

7 Enter Selects the highlighted menu topic or function Play, Pause, and Resume

N/A

Rewind 4x, 8x, or 16x

N/A

Stop media

Fast-Forward 4x, 8x, or 16x

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