The BCDC2420(-LV) In-vehicle Battery Chargers feature technology designed to charge your
lead-acid batteries to 100%, regardless of their type or size. By providing a unique charging
profi le to each specifi c battery type, the BCDC2420(-LV) In-Vehicle Battery Chargers are able to
achieve and maintain an optimal charge in your auxiliary battery, at all times.
The BCDC2420(-LV) In-vehicle Battery Chargers also feature a Maximum Power Point Tracking
(MPPT) solar regulator, allowing you to deliver the maximum amount of power from your solar
panels to your auxiliary battery.
The BCDC2420 is designed to work with either fi xed voltage or temperature compensating
alternators while the BCDC2420-LV is designed to operate with 12V variable voltage alternators.
WARNING & SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS - This manual contains IMPORTANT SAFETY INSTRUCTIONS for the
BCDC2420(-LV) battery chargers.
DO NOT OPERATE THE BATTERY CHARGER UNLESS YOU HAVE READ AND UNDERSTOOD THIS MANUAL
AND THE CHARGER IS INSTALLED AS PER THESE INSTALLATION INSTRUCTIONS.
RISK OF EXPLOSIVE GASES:
WORKING IN VICINITY OF A LEAD-ACID BATTERY IS DANGEROUS. BATTERIES GENERATE EXPLOSIVE
GASES DURING NORMAL OPERATION. FOR THIS REASON, IT IS OF UTMOST IMPORTANCE THAT YOU
FOLLOW THE INSTRUCTIONS WHEN INSTALLING AND USING THE CHARGER.
1. The Battery Charger should not be used by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they are supervised or have been instructed
on how to use the appliance by a person responsible for their safety. Children should be supervised to ensure
that they do not play with the Battery Charger.
2. Do NOT alter or disassemble the Battery Charger under any circumstances. All faulty units must be returned to
REDARC for repair. Incorrect handling or reassembly may result in a risk of electric shock or fi re and may void
the unit warranty.
3. Only use the Battery Charger for charging Standard Automotive Lead Acid, Calcium Content, Gel, AGM or Deep
Cycle type 12V batteries. Check the manufacturer’s data for your battery and ensure that the ‘Maximum’
voltage of the profi le you select does not exceed the manufacturers’ recommended maximum charging voltage.
If the ‘Maximum’ voltage for your battery type is too high, please select another charging profi le. The Battery
Charger is not intended to supply power to a low voltage electrical system other than to charge a battery.
4. Check the manufacturer’s data for your battery and ensure that the ‘Continuous Current Rating’ of the charger
does not exceed the manufacturer’s recommended maximum charging current.
5. NEVER smoke or allow a spark or fl ame in vicinity of battery or engine. This may cause the battery to explode.
6. PERSONAL SAFETY PRECAUTIONS
To assist with the safe operation and use of the Battery Charger:
a) Wear complete eye protection and clothing protection. Avoid touching eyes while working near a battery.
b) If battery acid contacts your skin or clothing, remove the affected clothing and wash the affected area of your
skin immediately with soap and water. If battery acid enters your eye, immediately fl ood the eye with running
cold water for at least 10 minutes and seek medical assistance immediately.
SAL.FOR.Instruction Manual.BCDC2420 – Version 4
1
Page 3
CONTENTS
Table of Contents Page
Warnings and Safety Instructions 01
Contents 02
Specifi cations 02
1 Product Function 03
1. Display Panel 03
2. Charging Algorithm 04
3. Turn On/Off Thresholds 04
4. Error Codes 05
2 Installation 05
1. RED wire - Input Source Positive 05
2. BLUE wire - Source Select 06
3. ORANGE wire - Charging Profi le Select 07
4. BROWN wire - Auxiliary Battery Positive 08
5. BLACK wire - Common Ground 08
6. GREEN wire - Optional External LED Indication 08
7. Cable Sizing 09
8. Wiring 09
9. Fusing 12
3 Troubleshooting 12
4 Frequently Asked Questions 13
5 Two Year Warranty 14
Specifi cations
Part NumberBCDC2420(-LV)
Continuous Current Rating20A
Input Fuse Rating 12V/24V60A/40A (Not supplied)
Output Fuse Rating30A (Not supplied)
Output Power600W
DC Input Voltage Range9-32V (9V-16V for LV model)
Solar Panel Open Circuit Voltage17.5V-28.0V
Output Battery TypeStandard Lead Acid, Calcium content, Gel & AGM type only
Charging Profi le
- Maximum Voltage (refer to section 2.3)
- Float Voltage26.6V
No Load Current<100mA
Standby Current<8mA
Ambient Temperature-20°C to +80°C
ABC
29.230.030.8
Minimum O/P Battery Volts4.2V
Weight680g
Dimensions150x120x37mm
Warranty2 years
StandardsCE, C-Tick, AS/NZS CISPR11:2004
2
Page 4
1 PRODUCT FUNCTION
CHARGE PROFILE
BCDC2420
24V 20A DC/DC 3 stage battery charger
A
B
C
redarc.com.au
The BCDC2420(-LV) is a three-stage, 24V DC-DC battery charger that operates from an
alternator input of 12V nominal or a 12V nominal solar panel input. The BCDC2420 will
1
also charge from an alternator input from a 24V nominal vehicle*
. The input voltage of
the BCDC2420(-LV) can be above, below or equal to the output voltage making it ideal
for charging an auxiliary 24V battery bank where the distance from the main battery
may cause a signifi cant voltage drop. The BCDC2420(-LV) is also designed to isolate the
main battery from the auxiliary battery to avoid over-discharging the main battery. The
BCDC2420-LV operates almost identically to the BCDC2420 but is designed to operate
from an ignition trigger to allow operation in vehicles with Variable Voltage or Smart
Alternators.
1.1 Display Panel
The front panel features 6 LEDs to display the charge profi le and charge status.
LED State‘Charge Profi le’ LED‘Charge Status’ LED
OffUnit has no PowerOutput is off
BlinkingUnit is in Standby
Unit is supplying power
OnUnit is on and can supply power
When blinking, the fl ash duty-cycle of the ‘Charge Status’ LED will increase to
refl ect the amount of current being supplied - If the LED is ON solid, the unit is
supplying full power (e.g. 20A for a BCDC2420).
Figure 1.6.1 - The BCDC2420(-LV) Front Panel
*1 LV Versions not suitable for use in 24V vehicles
3
Page 5
1 PRODUCT FUNCTION
1.2 Charging Algorithm
When the BCDC2420(-LV) is turned on, it will move into the Boost stage. The Boost
stage maintains a constant current until the battery voltage reaches the Absorption
Voltage. The current during Boost stage may vary throughout operation in order
to maintain a safe operating temperature, or to limit the difference between input
and output voltages.
The charger will then move to Absorption stage which maintains a constant
voltage level for a predetermined period of time or until the current being drawn
by the output battery drops to less than 4A for 30 seconds; after which the charger
will enter Float stage.
Float stage maintains 13.3V on the output battery, keeping the battery topped
up. This counteracts the battery’s self discharging or loads applied to the battery.
When the battery loses charge, the charger will move back into the Boost stage.
1.3 Turn On/Off Thresholds
Input
Open Circuit
Low voltage
conditions *
Input
Loaded Low
voltage
conditions*
1
2
Turn ON above13.2V12.0V17.5V26.4V
Turn OFF below12.7V11.9V17.2V25.4V
Turn OFF
instantly below
Turn OFF after
20 secs below
12V
BCDC2420
12V
BCDC2420-LV
Solar
All Models
24V
(standard)*
BCDC2420
8V17V
9VN/A18V
3
Turn ON below15.5V28V32V
Input
Over voltage
shutdown
Turn OFF
instantly above
Turn OFF after
20 secs above
Output
Under voltage
shutdown
*1Tested every 100 Seconds.
2
*
Constantly tested.
3
*
LV Versions not suitable for use in 24V vehicles
16V29V32.5V
15.6V28.2V32.1V
Shutdown if Output Battery < 4V
4
Page 6
1 PRODUCT FUNCTION
1.4 Error Codes
In the event of a fault with the unit installation, either battery or solar panel, ALL
the LEDs on the unit will fl ash to indicate the fault type. Flashing sequences are
described in the table below.
LED StateDescription
1 fl ash (1 fl ash followed by 3.5 second off)Internal Hardware Fault
2 fl ash (2 fl ash followed by 3.5 second off)Reserved
3 fl ash (3 fl ash followed by 3.5 second off)Unit over temp fault
4 fl ash (4 fl ash followed by 3.5 second off)Output Battery Fault (Volts too high) /
Solar Panel connected reverse polarity
5 fl ash (5 fl ash followed by 3.5 second off)Input under voltage (Battery)
6 fl ash (6 fl ash followed by 3.5 second off)Input over voltage (Battery or Solar panel)
7 fl ash (7 fl ash followed by 3.5 second off)Reverse polarity
NOTE: The unit will operate optimally below 55°C with good airfl ow. At higher
temperatures the unit will de-rate output current.
NOTE: Appropriate connections must be made to the wires with a continuous current
rating of at least 20A for the BCDC2420(-LV). Failure to do so may cause damage to
the unit and vehicle.
2 INSTALLATION
Mount the unit to a fl at surface close to the auxiliary
battery and away from any heat sources. The
BCDC2420(-LV) has 6 wires and should be installed
as described over the following pages.
12v
Solar
Panel
Red Wire
2.1 RED wire - Input Source Positive
The RED wire should be connected to the positive input
from the source - this can be either from a vehicle’s
starter battery or from a solar panel.
Appropriate size fuses should be used as per the
specifi cations table on page 2.
5
Midi
Fuse
OR
Red Wire
Start
Battery
Page 7
2 INSTALLATION
2.2 BLUE wire - Source Select
The BLUE wire is provided to select whether the unit is charging from a vehicle
input or from a solar panel. This wire is monitored at all times.
2.1.1 Alternator Input
To charge from an alternator, the BLUE ‘Source Select’
wire must be connected to the vehicle ignition.
When connected in this way, the charger will only
charge the auxiliary battery when the vehicle ignition
is ON, guaranteeing that the charger will not drain the
input battery.
For standard (non ‘LV’) models, the BLUE wire may be
permanently connected to the Input Source Positive
supply and the charger will only charge when the
alternator is running. This is not suitable for the
BCDC2420-LV.
Vehicle
Ignition
non-‘LV’
models only
Midi
All models
Blue Wire
OR
Blue Wire
Red Wire
Fuse
Input
Source
Positive
2.1.2 Solar Input
The BCDC2420 is also capable of charging the auxiliary
battery from a Solar source. The unit will accept an
input directly from an unregulated 12V nominal solar
panels and act as a MPPT Solar Regulator. To select
the Solar charging mode, the BLUE ‘Source Select’
wire can either be left disconnected or connected to
GROUND.
6
Not
Connected
Blue Wire
OR
Blue Wire
Page 8
2 INSTALLATION
2.3 ORANGE wire - Battery Type Select
The ORANGE wire is used to select the Maximum output voltage. This is achieved
by connecting in the following way:
To select Profi le A leave the ORANGE wire
disconnected. This will set the Maximum voltage to
29.2V.
To select Profi le B connect the ORANGE wire to
Common Ground. This will set the Maximum voltage
to 30.0V.
To select Profi le C connect the ORANGE wire to the
RED wire (Input source positive). This will set the
Maximum voltage to 30.8V.
Check the manufacturer’s data for your battery and
Not
Connected
Orange Wire
OR
Orange Wire
OR
Orange Wire
Midi
Fuse
Red Wire
ensure that the Maximum voltage of the profi le
you select does not exceed the manufacturer’s
recommended maximum charging voltage. If the
Maximum voltage for your battery type is too high,
please select another charging profi le.
2.3.1 ORANGE wire - Setting Recommendations
Auxiliary Battery Location
Maximum Battery
Voltage Specifi cation
Cabin
25
Install
29.2AA
30.0BA
30.8CB
Engine Bay
Install
Input
Source
Positive
50
+
7
Page 9
2 INSTALLATION
2.4 BROWN wire - Auxiliary Battery Positive
The BROWN wire should be connected to
the auxiliary battery’s positive terminal. This
should be a maximum of 1 metre in cable
length from the battery. Appropriate size fuses
should be used as per the specifi cations table
on page 2.
2.5 BLACK wire - Common Ground
The BLACK wire should be connected to a ground
point that is common to both the Start battery (or the
Solar Input Ground wire) and the Auxiliary battery to
be charged. This point may be on the chassis of the
vehicle, on the chassis of the trailer/camper/caravan
Brown Wire
Fuse
Auxiliary
Battery
Black Wire
or directly wired to both batteries, depending on your
installation requirements.
2.6 GREEN wire - Optional External LED Indication
The GREEN wire is provided to optionally connect an
external indicator LED which can be mounted away
from the unit (for example on the vehicle’s dashboard).
Connect the positive lead of the LED to the green wire,
and the negative lead to the common ground. No
external resistors are required.
The External LED will be ON when the unit is charging
and OFF when the unit is in standby mode or has no
power. Note: This output is not suitable for running a
globe.
Optional
LED
Green Wire
8
Page 10
2 INSTALLATION
2.7 Cable sizing
Below is a table outlining the required cable size for a given cable install length.
Always choose a wire diameter equal to or greater than what is specifi ed below.
Part NumberCable Install Length
(m)
BCDC2420(LV)1 - 513.566
5 - 920.284
Recommended Wire
Size (mm²)
Closest (BAE, B&S,
2.8 Wiring
The heavy gauge wires on the BCDC2420(-LV) unit carry peak currents of up to
40 Amps, and it is important to make a good, low resistance, electrical connection
that will not degrade over time. Failure to make a good, reliable contact may
result in breakdown of the wire insulation and cause a short circuit, or worst case
a fi re. We recommend that this activity be undertaken by an appropriately trained
person.
REDARC recommends using a soldered butt splice crimp connection that is
covered with heatshrink. See Figure 2.8. REDARC does not recommend using
AWG)
standard red/ blue/yellow blade connections as they are not rated for either the
current required or gauge of wire supplied on the unit.
Crimping provides good mechanical connection, soldering provides a long lasting
electrical connection and forming of the heatshrink will prevent any shorting/
contact with your vehicle chassis.
Crimp here.
Crimp both wires to the butt splice using
indent type crimpers.
made. Keep heatshrink away until after
soldering is complete and has cooled.
Solder Both Ends Here.
Solder the wires to the butt splice.
Ensure that a good connection is
Figure 2.8 - Ensuring a good wiring connection
9
Page 11
2 INSTALLATION
OR
12V
INPUT
24V
24V
INPUT
Start
Battery
Fuse*
BCDC2420
Optional LED
Charging Profile Select
Refer to section 2.3
Green
Red
Blue
Orange
Black
Brown
All ground points must
be connected to chassis
earth.
30A
Fuse
Loads
Load
Fuse
Auxiliary
Battery
*Fuse Ratings as per table on Page 2
Figure 2.8a - BCDC2420 Standard setup for a 12V or
12V
INPUT
Fuse*
Start
Battery
24V Start Battery
BCDC2420-LV
Optional LED
Green
to vehicle
ignition
Charging Profile Select
(Refer to section 2.3)
Red
Blue
Orange
Black
Brown
All ground points must
be connected to chassis
earth.
30A
Fuse
Loads
Load
Fuse
Auxiliary
Battery
*Fuse Ratings as per table on Page 2
Figure 2.8b - BCDC2420-LV Standard setup for a 12V
Start Battery
10
Page 12
2 INSTALLATION
SOLAR
INPUT
BOTH MODELS
Optional LED
Green
12V Solar Panel
Array
*Fuse Ratings as per table on Page 2
Figure 2.8c - Both Models Standard setup for a 12V
Automatic Source Select
Charging Profile Select
(Refer to section 2.3)
Solar array
BOTH MODELS
Red
Blue
Orange
Black
Brown
All ground points must
be connected to chassis
earth.
30A
Fuse
Loads
Load
Fuse
Auxiliary
Battery
12V
INPUT
SOLAR
INPUT
Fuse*
Start
Battery
Optional LED
12V Solar Panel
Array
12V Changeover
Relay 60A
(P/N RK1260)
to vehicle
ignition
Charging Profile Select
Refer to section 2.3
A Relay suitable for 12V Vehicle installations is
available as part of the REDARC RK1260 Relay Kit.
The kit also includes butt-splice connectors, a
wiring loom, heat shrink, and instructions.
Green
Red
Blue
Orange
Black
All ground points must
be connected to chassis
earth.
Brown
30A
Fuse
*Fuse Ratings as per table on Page 2
Figure 2.8d - Using a changeover relay for 12V Start Battery & 12V
Solar array inputs
Loads
Load
Fuse
Auxiliary
Battery
11
Page 13
2 INSTALLATION
2.9 Fusing
REDARC recommend using MIDI style bolt down fuses as they
ensure a low resistance connection. The REDARC FK40 and FK60
fuse kits are recommended.
Blade type fuses are not recommended as they can result in a high
resistance connection which causes excess heat and may damage
the fuse holder and/or the wiring. Self-resetting circuit breakers are
not recommended as they may trip prematurely due to the heat
generated by the current fl owing through the wires.
3 TROUBLESHOOTING
A single fuse and holder
setup from the Fuse Kits
available from REDARC.
Part number FK40 (40A)
or FK60 (60A).
Check the connection
to the BCDC, and the
orientation of the LED as per
the install diagrams. If the problem
is still evident contact a qualified
Auto Electrician, or REDARC
Electronics.
The BCDC is operating correctly. If a low
auxiliary battery voltage occurs - check
connection to the auxiliary battery. If the
problem is still evident, get a qualified
Auto Electrician to inspect the system.
Start and run engine
for 30 seconds - leave
engine running whilst
troubleshooting.
Is the
‘Charge Status’ light
flashing?
Yes
If an External LED
is fitted, is it working as
described on page 5
of this manual?
No
Yes
BROWN wire is making a good
No
Check the RED
wire. Is it installed with
appropriate gauge wire and
connected to the source
you require?
Yes
Check
the BLUE wire.
VEHICLE - BLUE to IGNITION
SOLAR - BLUE to GROUND or
NO CONNECT, is the BLUE
wire setup like
this?
Yes
Are all
battery negative wires,
solar negative wire and BLACK
BCDC wire connected to a
common ground point?
(chassis)
Yes
Is the input
voltage above the
required turn ON threshold?
(Refer to page 4)
No
Shutdown the
vehicle and rectify
the problem.
No
No
No
Check the input.
If the problem is still evident
contact a qualified Auto
Electrician or REDARC
Electronics.
The BCDC is not operating
correctly. Have a qualified
Auto Electrician check the wiring,
fuses, batteries and charging
system or contact REDARC
Electronics for more information.
Yes
12
Yes
Is the auxiliary
battery voltage
above 4v?
Remove all loads from the
No
auxiliary battery and charge it
overnight, using a multi-stage charger
and then recheck the battery.
If the battery voltage is
still low, replace battery.
Page 14
4 FREQUENTLY ASKED QUESTIONS
Q The BCDC2420(-LV) turns ON at 13.2V(12V) and OFF at 12.7V(11.9V), but you say it operates down
to 9V, explain?
A The BCDC2420(-LV) will turn OFF for a split second every 100 seconds to measure the unloaded
voltage at the battery. When the BCDC2420(-LV) turns off it is not drawing any load from the start
battery, no load means that there is no voltage drop over the cable run. This allows the BCDC2420(LV) to measure the actual battery voltage, or the voltage at the battery. If this actual battery voltage is
below 12.7V(11.9V), the BCDC2420(-LV) will turn OFF. At any other time during the charging process,
if the voltage at the BCDC2420(-LV) drops below 9V the BCDC2420(-LV) will turn OFF.
Q How does the BCDC charge an Auxiliary battery at 29V when it only gets 9V in?
A The BCDC can act as both a reducer and a booster, so it can operate from a voltage of above, equal
to or below the desired output voltage. The unit is also microprocessor controlled allowing it to
output a Redarc proprietary charging algorithm independent of the input. This allows the unit to
charge specifi c to the battery type even if the input voltage is low due to voltage drop.
Q Where should I mount the BCDC Unit?
A The BCDC should be mounted as close as possible to the battery being charged (generally called the
Auxiliary or House battery). If the Auxiliary battery is located under the bonnet, pick a location for the
BCDC that is close to the battery and away from any direct engine heat. If the BCDC is to be mounted
into a Caravan or Camper, near or in the battery compartment is generally the best position. It is also
a good idea to mount the BCDC to a metal surface if possible to ensure optimal heat dissipation,
though this is not crucial.
Q What does the charger do if the temperature around it rises above its operating temperature?
A As the temperature of the BCDC rises above a certain level the current capacity of the output is
decreased gradually in order protect both the battery and the BCDC unit.
Q If I use the BCDC to charge my auxiliary battery do I still need to install a battery isolator?
A The BCDC incorporates the functionality of a battery isolator, it will turn ON and start charging when
it senses that the vehicle has started and similarly it will turn OFF when the vehicle is turned OFF.
Q I’ve heard that you shouldn’t charge 2 batteries of different chemistries from the same source,
will I have any problems charging my AGM or Gel auxiliary battery from my Lead Acid start
battery?
A The BCDC does not ‘link’ the batteries together like a battery isolator does, it is a DC-DC battery
charger. The output from the unit is tailored specifi cally to the selected output battery type, and
therefore allows the optimal charging of the auxiliary battery, no matter what chemistry your start
battery is.
Q My BCDC is setup for 12V Alternator input but will not start when the vehicle is turned On, I’ve
followed the trouble shooting guide and the setup is fi ne, what’s the problem?
A The most likely cause of this issue is that the BCDC is somehow ‘stuck’ in 24V mode. Try removing
the ‘Source Select’ (Blue) wire and reconnecting it. If the problem still exists please contact Redarc
Electronics.
13
Page 15
5 TWO YEAR PRODUCT WARRANTY
Over the last three decades our company has established a reputation as the power conversion specialist.
A 100% Australian-owned company, we have met the needs of customers in transport and other industries through exciting, innovative thinking.
We believe in total customer satisfaction and practice this by offering our customers:
• Technical advice free of jargon and free of charge
• Prompt turnaround of orders throughout Australia and globally
• Friendly, personalised, professional service and product support
In the unlikely event that a technical issue arises with a Redarc product, customers are encouraged to initially contact the Redarc Technical Support Team on (08) 8322 4848
or
power@redarc.com.au
for prompt and effi cient diagnosis and product support.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
The benefi ts of this Warranty are in addition to other rights and remedies available at law in respect of the Products and shall not derogate from any applicable mandatory statutory
provisions or rights under the Australian Consumer Law.
Redarc Electronics Pty Ltd atf the Redarc Trust trading as Redarc Electronics (“
Redarc
”) offers a warranty in respect of its Products where the Products are purchased from an
authorised distributor or reseller of Redarc by a person (“
Purchaser
”), on the terms and conditions, and for the duration, outlined below in this document (“
Warranty
”).
Over the last three decades our company has established a reputation as the power conversion specialist.
A 100% Australian-owned company, we have met the needs of customers in transport and other industries through exciting, innovative thinking.
We believe in total customer satisfaction and practice this by offering our customers:
• Technical advice free of jargon and free of charge
• Prompt turnaround of orders throughout Australia and globally
• Friendly, personalised, professional service and product support
In the unlikely event that a technical issue arises with a Redarc product, customers are encouraged to initially contact the Redarc Technical Support Team on (08) 8322 4848
or
power@redarc.com.au
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
The benefi ts of this Warranty are in addition to other rights and remedies available at law in respect of the Products and shall not derogate from any applicable mandatory statutory
provisions or rights under the Australian Consumer Law.
Redarc Electronics Pty Ltd atf the Redarc Trust trading as Redarc Electronics (“
authorised distributor or reseller of Redarc by a person (“
1. In this Warranty, the term Products means:
1.1 all products manufactured or supplied by Redarc (excluding its solar products
which are covered by Redarc’s Solar Product Warranty); and
1.2 any component of or accessory for any product in clause 1.1 manufactured or
supplied by Redarc.
Offer and duration of product warranties
2. Redarc warrants that its Products will be free, under normal application, installation,
use and service conditions, from defects in materials and workmanship affecting
normal use, for 2 years from the date of purchase (Warranty Period).
3. Where a Product malfunctions or becomes inoperative during the Warranty Period,
due to a defect in materials or workmanship, as determined by Redarc, then subject
to further rights conferred by the Australian Consumer Law on the Purchaser,
Redarc will, in exercise of its sole discretion, either:
3.1 repair the defective Product;
3.2 replace the defective Product; or
3.3 provide a refund to the Purchaser for the purchase price paid for the defective
Product,
without charge to the Purchaser.
4. The warranty given by Redarc in clause 3 covers the reasonable costs of delivery
and installation of any repaired or replaced Products or components of Products
to the Purchaser’s usual residential address notifi ed to Redarc, together with the
reasonable costs of removal and return of any Products determined by Redarc to be
defective.
5. If the Purchaser incurs expenses of the nature referred to in clause 4 in the
context of making a claim pursuant to this Warranty that is accepted by Redarc,
the Purchaser will be entitled to claim for reimbursement of those expenses which
Redarc determines, in exercise of its sole discretion, to be reasonably incurred,
provided that the claim is notifi ed to Redarc in writing at the postal address or email
address specifi ed in clause 21 and includes:
5.1 details of the relevant expenses incurred by the Purchaser; and
5.2 proof of the relevant expenses having been incurred by the Purchaser.
Exclusions and limitations
6. This Warranty will not apply to, or include any defect, damage, fault, failure
or malfunction of a Product, which Redarc determines, in exercise of its sole
discretion, to be due to:
6.1 normal wear and tear or exposure to weather conditions over time;
6.2 accident, misuse, abuse, negligence, vandalism, alteration or modifi cation;
6.3 non-observance of any of the instructions supplied by Redarc, including
instructions concerning installation, confi guring, connecting, commissioning,
use or application of the Product, including without limitation choice of location;
6.4 failure to ensure proper maintenance of the Product strictly in accordance with
Redarc’s instructions or failure to ensure proper maintenance of any associated
equipment or machinery;
6.5 repairs to the Product that are not strictly in accordance with Redarc’s
instructions;
6.6 installation, repairs or maintenance of the Product by, or under the supervision
of, a person who is not a qualifi ed auto electrician or technician, or if nongenuine or non-approved parts have been fi tted;
6.7 faulty power supply, power failure, electrical spikes or surges, lightning, fl ood,
storm, hail, extreme heat, fi re or other occurrence outside the control of
Redarc;
6.8 use other than for any reasonable purpose for which the Product was
manufactured;
6.9 any indirect or incidental damage of whatever nature outside the control of
Redarc.
7. Warranty claims in respect of a Product must be made in writing to Redarc at the
postal address or email address specifi ed in clause 21 within the Warranty Period.
Such claims must include the following:
7.1 details of the alleged defect or fault and the circumstances surrounding the
defect or fault;
7.2 evidence of the claim, including photographs of the Product (where the subject
of the claim is capable of being photographed);
7.3 the serial number of the Product, specifi ed on the label affi xed to the Product;
and
7.4 proof of purchase documentation for the Product from an authorised distributor
or reseller of Redarc, which clearly shows the date and place of purchase.
The return of any Products without the prior written instructions of Redarc will not
be accepted by Redarc.
for prompt and effi cient diagnosis and product support.
Redarc
Purchaser
”), on the terms and conditions, and for the duration, outlined below in this document (“
”) offers a warranty in respect of its Products where the Products are purchased from an
8. Without limiting any other clause in this Warranty, Redarc has the right to reject any
Warranty claim made by a Purchaser pursuant to this Warranty where:
8.1 the Purchaser does not notify Redarc in writing of a Warranty claim within the
Warranty Period;
8.2 the Purchaser does not notify Redarc in writing of a Warranty claim within 1
month of becoming aware of the relevant circumstances giving rise to the
claim, so that any further problems with the Product are minimised;
8.3 the serial number of the Product has been altered, removed or made illegible
without the written authority of Redarc;
8.4 the Purchaser is unable to provide proof of purchase documentation in
accordance with clause 7.4 or evidence that the Product was properly installed
and removed (if relevant), and that proper maintenance has been performed
on the Product, by, or under the supervision of, a qualifi ed auto electrician or
technician, in accordance with the instructions of Redarc.
9. If the Product is found to be working satisfactorily on return to Redarc or upon
investigation by Redarc, the Purchaser must pay Redarc’s reasonable costs of
testing and investigating the Product in addition to shipping and transportation
charges. Where Redarc is in possession of the Product, the Product will be
returned to the Purchaser on receipt of the amount charged.
10. Any replaced Products or components of Products shall become the property of
Redarc.
11. Redarc may, in exercise of its sole discretion, deliver another type of Product or
component of a Product (different in size, colour, shape, weight, brand and/or
other specifi cations) in fulfi lling its obligations under this Warranty, in the event
that Redarc has discontinued manufacturing or supplying the relevant Product or
component at the time of the Warranty claim, or where such Product or component
is superior to that originally purchased by the Purchaser.
Other conditions of Warranty
12. If the Purchaser acquired a Product for the purpose of resupply, then this Warranty
shall not apply to that Product.
13. In particular, the sale of a Product via an online auction, online store or other
internet website by a party that is not an authorised distributor or reseller of the
Product will be deemed to be a resupply within the meaning of the Australian
Consumer Law and will render this Warranty void, as Redarc has no control over the
storage, handling, quality or safety of Products sold by such persons.
14. A Purchaser shall only be entitled to the benefi t of this Warranty after all amounts
owing in respect of the Product have been paid.
15. While Redarc warrants that the Products will be free from defects in materials and
workmanship in the circumstances set out in this Warranty, to the maximum extent
permitted by law Redarc does not warrant that the operation of the Products will be
uninterrupted or error-free.
16. To the maximum extent permitted by law, Redarc’s determination of the existence of
any defect and the cause of any defect will be conclusive.
17. Spare parts or materials for the Products are guaranteed to be available for a period
of at least 2 years after purchase of the Products.
18. The agents, offi cers and employees of any distributor or reseller of the Products and
of Redarc are not authorised to vary or extend the terms of this Warranty.
19. Redarc shall not be responsible or liable to the Customer or any third party in
connection with any non-performance or delay in performance of any terms and
conditions of this Warranty, due to acts of God, war, riots, strikes, warlike conditions,
plague or other epidemic, fi re, fl ood, blizzard, hurricane, changes of public policies,
terrorism and other events which are beyond the control of Redarc. In such
circumstances, Redarc may suspend performance of this Warranty without liability
for the period of the delay reasonably attributable to such causes.
20. If a clause or part of a clause in this Warranty can be read in a way that makes it
illegal, unenforceable or invalid, but can also be read in a way that makes it legal,
enforceable and valid, it must be read in the latter way. If any clause or part of
a clause in this Warranty is illegal, unenforceable or invalid, that clause or part is
to be treated as removed from this Warranty, but the rest of this Warranty is not
affected.
Redarc’s contact details
21. Redarc’s contact details for the sending of Warranty claims under this Warranty are: