RealFlame C11801LP Owner's Manual

Lot: _______________

P.O. _______________

C11801LP Board Form

Square Fire Table Owner’s Manual

IMPORTANT

! !

SAVE THESE

INSTRUCTIONS

WARNING

For outdoor use only. DO NOT use for cooking. DO NOT use under any overhead enclosure.

USC

If the information in this manual is not followed exactly, a ﬁ re or explosion may result causing property damage personal injury or loss of life.

Installation and service must be performed by a qualiﬁ ed installer, service agency or gas supplier.

Improper Installation, adjustment, alteration, service or maintenance can cause injury or property damage.

WARNING

Read the installation, operation and maintenance instructions thoroughly before installing or servicing this equipment.

Save these instructions for future reference. If you are assembling this unit for someone else, give this manual to him or her to read and save for future reference.

DANGER

If you smell gas:

1. Shut o gas to the appliance.

2. Extinguish any open ﬂ ame.

3. If odor continues, keep away from the appliance and immediately call your gas supplier or ﬁ re department.

For Technical Support Please Contact Real Flame® At: 1-800-654-1704

WARNING

Do not store or use gasoline or other ﬂ ammable vapors and liquids in the vicinity of this or any other appliance.

An LP-cylinder not connected for use should not be stored in vicinity of this or any other appliance.

TABLE OF CONTENTS

Important Safety Information Propane (LP) Dangers and Warnings Hose & Regulator Assembly and Replacement Parts List Assembly Instructions Pre-use Instructions Lighting Instructions Care and Cleaning Gas Component Checks Troubleshooting Insect and Spider Warning Warranty

3 5 7 8 9 13 14 15 16 18 20 21

DANGER

CARBON MONOXIDE HAZARD

This appliance can produce carbon monoxide which has no odor.

Using it in an enclosed space can kill you.

Never use this appliance in an enclosed space such as a camper,tent,car or home.

SPECIFICATIONS

Product Name

Board Form Square Fire Table

Model No.

C11801LP

Type of Gas

Propane (LP)

Gas Supply

20 lb LP-Gas Cylinder

Rated Heat Output

65,000 btu/hr

IMPORTANT SAFETY INFORMATION

WARNING

• WARNING Failure to follow the dangers, warnings and cautions in this manual may result in serious bodily injury or death, or in a ﬁre or an explosion causing damage to property.

• WARNING Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage. Read the installation, operating and maintenance instructions thoroughly before installing or servicing this equipment.

• Minimum Clearance from Unit to Combustible Materials 48” (121.9 cm) from all sides and back. Do not locate this ﬁre table under any overhead enclosure. Do not place on or above any combustible materials.

IF YOU SMELL GAS

• Shut o gas supply to the ﬁre table.

• Extinguish any open ﬂame.

• Do not try lighting any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone.

• Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the ﬁre department.

• Children and adults should be alerted to the hazards of high surface temperatures and be kept at a safe distance while ﬁre table is in use.

• This ﬁre table is NOT to be operated by children. Young children should be closely supervised when in the vicinity of this ﬁre table.

• Do not hang or place clothing or other ﬂammable materials on or near the gas ﬁre table.

• Any guard or protective device removed for servicing the appliance shall be replaced prior to operating the appliance.

• Installation and repair should be done by a qualiﬁed service person. The appliance should be inspected before use and at least annually by a qualiﬁed service person. More frequent cleaning may be required as necessary. It is imperative that the control compartment, burners, and circulating air passageways of the appliance are kept clean.

• Keep these instructions for future reference. If you are assembling this unit for someone else, give this manual to him or her to read and keep for future reference.

• DO NOT use this ﬁre table for cooking.

• DO NOT pour water into the ﬁre table.

• DO NOT use this ﬁre table if any part has been under water. Immediately call a qualiﬁed service technician to inspect the ﬁre table and to replace any part or control system and any gas control which has been under water.

FIRE TABLE IS FOR OUTDOOR USE ONLY

IMPORTANT SAFETY INFORMATION

• This gas ﬁre table must be used ONLY outdoors in a well-ventilated space and shall NOT be used inside a building, garage, or any other enclosed area.

• DO NOT use this ﬁre table for indoor heating. TOXIC carbon monoxide fumes can accumulate and cause asphyxiation.

• NEVER LEAVE this gas ﬁre table unattended when in use.

• Do not store or use gasoline or other ﬂammable vapors and liquids within 25 feet (7.62m) of this or any other appliance.

• Do not store any combustible materials in the base enclosure.

• Never use a ﬂame to check for gas leaks.

• The use of alcohol, prescription or non-prescription drugs may impair an individual’s ability to properly assemble or safely operate this ﬁre table.

• DO NOT use in an explosive atmosphere. Keep ﬁre table area clear and free from combustible materials, gasoline and other ﬂammable vapors and liquids.

• This ﬁre table is not to be installed or used in or on recreation vehicles and/or boats.

• Always use in accordance with all applicable local, state and national codes. Contact your local ﬁre department for details on outdoor burning.

• Use the same precautions you would with any open ﬁre when using this ﬁre table.

• DO NOT burn solid fuels such as: wood, charcoal briquettes, lump charcoal, manufactured logs, driftwood, trash, leaves, paper, cardboard, plywood, painted or stained or pressure treated

wood in this ﬁre table.

• DO NOT use this ﬁre table until it is COMPLETELY assembled and all parts are securely fastened and tightened.

• DO NOT store another LP gas tank within 10 feet (3.05 m) of this ﬁre table while it is in operation.

• DO NOT use this ﬁre table near automobiles, trucks, vans or recreational vehicles.

• DO NOT use this ﬁre table under any overhead structure or near any unprotected combustible constructions. Avoid using near or under overhanging trees and shrubs.

• Always use this ﬁre table on a hard, l

rock or stone. An asphalt or blacktop surface may not be acceptable for this purpose.

• DO NOT wear ﬂammable or loose clothing when operating this ﬁre table.

• DO NOT use in windy conditions.

• Keep all electrical cords away from a hot ﬁre table.

• Certain areas of this ﬁre table when in use will become too hot to touch. Do not touch hot surfaces until the unit has cooled unless you are wearing protective gear such as insulated pot holders or heat resistant gl

• DO NOT attempt to move or store this ﬁre table until all parts are cool.

• DO NOT lean over this ﬁre table when lighting or when in use.

• Use only the regulator and hose assembly provided. The replacement regulator and hose assembly shall be that speciﬁed by the manufacturer.

• DO NOT attempt to disconnect the gas regulator from the tank or any gas ﬁtting while the

ﬁre table is in use.

ways shut o gas supply at the tank valve and disconnect regulator from the tank when the

• Al ﬁre table is not in use.

• DO NOT sit on the ﬁre table when the unit is in operation.

• DO NOT throw anything onto the ﬁre when the unit is in operation.

•

Lava rocks or glass ﬁllers are very hot; please keep children or pets at a safe distance.

• It is essential to keep the ﬁre table valve compartment, burners, and circulating air

passages clean. Inspect ﬁre table before each use.

oves or mittens to avoid burns.

evel non-combustible surface such a concrete,

(Continued)

IMPORTANT SAFETY INFORMATION

• Prior to each ﬁre table operation, check the hose for evidence of excessive abrasion or wear. Use a handheld mirror to see hose sections located under the unit. If the hose is damaged, cracked or cut, it must be replaced before using the gas ﬁre table. The hose assembly can only be replaced with a hose assembly speciﬁed by the manufacturer. Please call Real Flame at 1-800-654-1704.

• Before each use, examine the burner and its components. If dirty, clean with a soft brush and soapy water solution. Also examine the area around the burner. Any dirt or foreign material, such as spider webs or nests in this area should be removed. If it is evident that the burner is damaged, the ﬁre table must not be used. The burner assembly must be replaced. Please contact Real Flame at 1-800-654-1704 for technical support.

• For external tank ﬁre tables, place the hose out of the pathways where people may trip over it.

Do not place the hose in areas where it may be subjected to accidental damage.

WARNING

his ﬁre table is for use with liqueﬁed petroleum (LP) gas only. The conversion to Natural Gas (NG) must be done with the approved Real Flame conversion kit and must be done by a gas professionial. Failure to do so may result in property damage, injury, or death.

ATTENTION: Any alteration of the ﬁre table that is not speciﬁcally

(Continued)

directed in the operations manual will void manufacturer warranty.

PROPANE (LP) DANGERS AND WARNINGS

LP GAS

LP gas is ﬂammable and hazardous if handled improperly. Become aware of the characteristics

before using any LP gas product.

Propane Characteristics

• Flammable, explosive under pressure, heavier than air and settles in pools in low areas.

• In its natural state, propane has no odor. For your safety, an odorant has been added.

• Contact with propane could burn your skin.

• Propane is extremely ﬂammable and hazardous if handled improperly.

LP GAS WARNINGS

• Cylinders must be stored outdoors in a well-ventilated area out of reach of children.

• Disconnected cylinders must have valve dust caps installed and must not be stored in a building, garage or any other enclosed area.

• Never use a propane cylinder with a damaged body, valve, collar or footing.

• Dented or rusted propane cylinders may be hazardous and should be checked by your propane gas supplier.

• Be sure to use only one 20 lb (9.1 kg) LP gas cylinder with a Type 1 valve with this appliance as required by the American National Standards Institute (ANSI) and the Canadian Standards Steering Committee.

• Only tanks marked “propane” may be used.

• The LP gas supply tank must be constructed and marked in accordance with the Speciﬁcations for LP gas LP gas tanks of the U.S. Department of Transportation (DOT) or the National Standard of Canada, CAN/CSA-B339, LP gas tanks, Spheres and Tubes for the Transportation of Dangerous Goods; and Commission.

• LP gas tank must be arranged for vapor withdrawal.

PROPANE (LP) DANGERS AND WARNINGS

(Continued)

• The LP gas tank must have a listed overﬁlling prevention device (OPD) and a QCCI or Type I (CGA810) LP gas tank connection.

• The LP gas tank must have a tank collar to protect the tank valve.

Cylinder Valve Outlet and Inlet Connection, ANSI/CGA-V-1-1977, CSA B96.

• The LP gas tank should not be dropped or handled roughly.

• Tanks must be stored outdoors out of the reach of children. Do NOT store in a building, garage, or any other enclosed area.

• Never store your LP gas tank where temperatures can reach over 125°F.

• Do not store the LP gas cylinder in direct sunlight or near a source of heat or combustion.

• Never keep a ﬁlled LP gas tank in a hot car or car trunk. Heat will cause the gas pressure to increase, which may open the relief valve and allow gas to escape.

• Place dust cap on valve outlet whenever the LP gas tank is not in use. Only install the type of dust cap on the LP gas tank valve outlet that is provided with the LP gas tank valve. Other types of caps or plugs may result in leakage of propane.

a. Do not store a spare LP gas cylinder under or near this appliance. b. Never ﬁll the LP gas cylinder beyond 80% full. c. If the information in (a) and (b) is not followed exactly, a ﬁre causing death or serious injury may occur.

• LP gas cylinders should be ﬁlled only by a certiﬁed LP gas dealer.

• The pressure regulator is set for 11 inches of water column (pressure).

• The normal inlet gas pressure for this ﬁre table is 11 inches of water column pressure.

• Never attempt to attach this appliance to the self-contained LP gas system of a camper trailer, motor home or house.

• Always use the pressure regulator and hose assembly provided with the appliance to connect to a LP gas cylinder. Never connect to an unregulated LP gas supply. For technical support contact Real Flame at 1-800-654-1704.

• Hand turn the manual gas control valve. Never use tools. If the valve will not turn by hand, do not try to repair it. Call a Certiﬁed Gas Technician. The use of force or any self attempted repair may result in a ﬁre or explosion.

• Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition.

• Young children should be carfully supervised when they are in the area of the appliance.

• Clothing or other ﬂammable material should not be hung from the ﬁre table, or placed on or near the appliance.

• Any guard or other protective device removed for servicing the appliance shall be replaced prior to opperating the appliance.

Connecting your gas cylinder

Before connection, be sure that there is no debris caught in the head of the gas cylinder, head

of the regulator valve or in the head of the burner and burner ports. Connect regulator valve and hand-tighten ﬁrmly. Disconnect the propane cylinder from the regulator valve when the ﬁre table is not in use. DO NOT obstruct the ﬂow of combustion air and ventilation air to the burner.

HOSE & REGULATOR ASSEMBLY AND REPLACEMENT

1. This ﬁre table comes equipped with a standard LP gas hose and regulator including the

appliance side connection for a CGA No 791 Cylinder Connection Device. The LP gas hose and regulator supplied with this ﬁre table must be used. Only a hose and regulator speciﬁed by manufacturer can be used for replacement. a. The CGA No 791 connection incorporates a magnetic ﬂow limiting device that acts to limit the ﬂow of gas if a leak is detected between the regulator and the burner valve. b. If the burner valve is open prior to the LP gas cylinder service valve being opened, the connection will interpret this free ﬂow of gas to be a leak. c. The connection safety feature will reduce gas ﬂow from the regulator to the appliance to a minimal level. d. Be sure that the burner control valve is closed prior to opening the LP gas cylinder service valve to ensure that the connection ﬂow limiting device is not triggered mistakenly. e. If the connection ﬂow limiting device is triggered mistakenly, close the LP gas cylinder service valve and the burner valve, wait 10 seconds to allow the device to reset, open the cylinder service valve, then open the burner valve and light the ﬁre table as per lighting instructions.

2. Be sure to protect the hose from any hot surfaces. Serious danger may result if the hose contacts any hot surface.

3. Regular maintenance of the hose and regulator: a. Inspect the hose before each use of the ﬁre table. located under the unit. kind, do not operate the ﬁre table. Fix or replace the hose as required before using the ﬁre table. For assistance with repair or replacement of the hose, call Real Flame at 1-800-654-1704. Use only replacement parts from the manufacturer. b. Inspect the seal inside the CGA No 791 service valve on the LP gas cylinder when replacing the cylinder or at least once per year. If there is any indication of damage, have the seal replaced by a certiﬁed gas dealer before operating the ﬁre table.

4. Do not use tools to tighten the CGA No 791 connection nut onto the LP gas cylinder service valve. Hand tighten only.

5. Be careful to not cross the threads on the connection when tightening the CGA No 791 connection on to the LP gas cylinder service valve.

6. “Leak Test” should always be performed after attaching the connection to the LP gas cylinder service valve. (See “Checking for Leaks” section of this manual on page 12)

If the hose shows signs of cracks, abrasions, cuts or damage of any

Use a handheld mirror to see hose sections

7. For the connection of the hose and regulator to the LP tank, refer to the “Connection” section of the LP gas cylinder section above.

PARTS LIST1

Fire Table

Concrete Gray N/A

Tank Seat 100260000 1

Feet 06000003 4

LP Regulator and Hose 100190000

Protective Cover 118010006 1

6 7 Natural Gas Conversion Kit

00023109S 1

2Crushed Glass 118006510

00023109S

ASSEMBLY INSTRUCTIONS

Install the AAA battery as shown in the diagram below.

ASSEMBLY INSTRUCTIONS

1. Place the tank seat on the ground and place a 20 lb. propane tank

into the tank seat.

2. Tighten down the screw on the side of the tank seat to secure the propane tank.

ASSEMBLY INSTRUCTIONS

Connecting the LP Gas Tank

Check to make sure there is no debris in the head of the LP gas tank or in the head of the regulator valve. Make sure you check the burner and burner ports as well.

Connect gas line to tank by turning knob clockwise. Hand tighten only.

Disconnecting the LP Gas Tank

Make sure the valve on the LP gas tank is OFF.

Disconnect by turning the knob counter clockwise until it is detached from the valve.

WARNING

Fire table and propane gas cylinder minimum distance must be over 60 inches.

60”

ASSEMBLY INSTRUCTIONS

Place crushed glass by hand. DO NOT dump bag out into tray to avoid clogging the burner with dust . Position the crushed glass to a level

about 1” above the top of the burner. Make sure that you do not block the igniter housing with crushed glass to ensure proper ignition.

Igniter Housing

Lava Rock and Glass Filler Warning:

1. Do not overﬁll the burner area with rock or glass ﬁller. The depth of the ﬁller should not be

more than one inch above the burner tube. Only Real Flame ﬁller products have been certiﬁed and tested by CSA for safe use with this Real Flame ﬁre table. Using other ﬁller material may result in increased popping/ and cracking or increased CO gas emission.

Do not light or use this ﬁre table if ﬁller is wet. Ensure ﬁller is completely dry before lighting. Intense heat can cause wet ﬁller to explode and hit someone causing injury.

3. Please keep away from the ﬁre table for at least 20 minutes during initial start-up as ﬁller

could retain some moisture from manufacturing and shipping.

PRE-USE INSTRUCTIONS

WARNING Before using this ﬁre table, make sure you have read, understand and are following all information provided in the important Safety Information section of this manual. Failure to follow those instructions can cause death, serious injury or property damage.

Prior to each ﬁre table operation, check the hose and valve for evidence of excessive

abrasion or wear.

CHECKING FOR LEAKS

Make a leak check solution by mixing 1 part dishwashing soap with 3 parts water in a spray bottle.

ke sure control knob is OFF. Then, turn LP gas tank

to ON at valve. Spray leak solution on valve connections paying particular

attention to the areas indicated by arrows.

If any bubbles appear turn LP gas tank OFF, reconnect and re-test. If you continue to see bubbles after several attempts, disconnect LP gas source and contact Real Flame at 1-800-654-1704 for assistance.

If no bubbles appear after one minute turn tank OFF, wipe away solution and proceed.

Check for leaks at these locations.

LIGHTING INSTRUCTIONS

Using the Igniter

1. Read and understand all operating instructions before lighting.

Ensure that all protective ﬁ lm has been removed from stainless burn tray prior to lighting.

2. Burner control knob must be in the “OFF” position.

3. Connect propane (LP) cylinder (see previous pages).

4. Slowly open valve on LP gas cylinder.

5. Push and hold igniter button to create sparks.

6. While holding the igniter button with one hand, use your other

hand to push and turn the control knob to the “LIGHT” position to light the burner.

7. Keep Burner Control Knob pressed in for 15-30 seconds after ignition.

8. If ignition does not occur in 30 seconds, turn control knob to the “O ” position and turn gas o at the source, wait 5 minutes until gas has cleared and repeat lighting procedure.

9. After lighting, rotate the Burner Control Knob counter clockwise to “Low” setting. Observe ﬂ ame, make sure all burner ports are lit. Flame height should be no higher than 13 inches tall.

10. Adjust the ﬂ ame to the desired height with the control knob.

8-13”

20.3 - 30.5 cm

Using a Long Match or Lighter

1. Prior to lighting, use a shovel to move ﬁller for

access to the burner.

2. Wearing heat resistant gloves, position the burning long match or burning butane lighter near the side of the burner. DO NOT lean over the ﬁ re table while lighting!

3. Turn control knob counterclockwise to “LIGHT”.

4. Remove long match/long butane lighter.

5. After lighting, use a shovel and heat resistant gloves

to carefully move the

ﬁller back into their proper

position.

6. After lighting, rotate the Burner Control Knob counter clockwise to “Low” setting. Observe ﬂ ame, make sure all burner ports are lit. Flame height should be no higher than 13 inches tall.

7. Adjust the ﬂ ame to the desired height with the control knob.

WARNING

If burner ﬂ ame goes out during operation, immediately turn the control knob “OFF” and let the gas clear a minimum of 5 minutes before attempting to re-light the ﬁ re table.

Please refer to the trouble shooting pages for additional support, beginning on page 18.

WARNING

When using this method to light your ﬁ re table use heat resistant gloves and follow the step by step instructions. Failure to do so could result in severe injury.

Control Knob

OFF

LIGHT

LOW

PUSH

CARE AND CLEANING

Inspecting

This re table must be inspected regularly to ensure that the product is safe to use and to extend product life.

WARNING

1. Make sure all parts are securely fastened in place. If a part moves when touched, check its connection points to

see if they are lose.

2. Check all gas connections for leaks.

3. Check ignition system to insure proper sparking.

4. Check components for any signs of damage, rust or excessive wear.

5. If damage to any component is detected, DO NOT operate until the proper repairs have been made.

WARNING DO NOT tamper with this appliance. This is DANGEROUS and will void the warranty. Any part found to

be faulty must be replaced with an approved part, conrmed by the manufacturer. For technical support contact Real Flame at: 1-800-654-1704.

DO NOT inspect this re table until the re is COMPLETELY out.

General Care and Cleaning

1. This re table should be cleaned regularly to ensure safe use and extended product life. NOTE: After repeated use, a slight discoloration of the nish may occur.

WARNING

cool to the touch.

DO NOT use oven cleaner or abrasive cleaners as they will damage this product.

DO NOT USE SOLVENTS while in closed spaces or while smoking.

DO NOT attempt to clean this re table unless the re is completely out and the unit is

Table

1. Wipe exterior surfaces with a mild dishwashing soap, then rinse clean with water.

Storage:

WARNING

1. Turn gas OFF at tank connection. Remove tank and store in a cool, dry location outdoors, away from children.

2. Carefully remove ller and store components at to protect them from breakage.

3. ALWAYS cover your re table when not in use. The cover will protect the mechanical components

from dirt and debris, prevent water from pooling on surface of the re table and will prevent fading and discoloration of the nish.

4. Store in a cool, dry location away from children and pets.

GAS COMPONENT CONNECTION CHECKS

If the burner will not light or stay lit, please perform the following checks.

1. Make sure the electrode wire is correctly connected.

Both electrode wires must be fully inserted into the igniter box.

2. Make sure that the igniter housing is unobstructed.

Clear any debris on top of the igniter housing and make sure there is no debris between the igniter pin, thermocouple and the burner tube.

Igniter

Housing

Burner

Tube

CORRECT

Do not block

opening

INCORRECT

GAS COMPONENT CONNECTION CHECKS

Thermocouple

5mm

Igniter Pi

3. Make sure that the igniter pin and thermocouple are correctly positioned.

- The igniter pin should be pointed straight to the thermocouple.

- The thermocouple should be positioned 5mm away from the burner tube.

Valve

Thermocouple Wire

Wire should be in line with valve

Igniter Box

Valve

4. Make sure that the thermocouple wire is correctly positioned. The thermocouple wire should be in line with the valve.

TROUBLESHOOTING

Venturi

Problem: Burner will not light using igniter

Possible Cause 1: Electrode and burners are wet.

-Wipe dry with cloth.

Possible Cause 2: Igniter battery is dead or backwards.

-Check that the AAA battery is inserted correctly in the igniter (see page 10) or replace the battery.

Possible Cause 3: Igniter Pin cracked or broken - sparks at crack.

-Call Real Flame at 1-800-654-1704 for technical support.

Possible Cause 4: Wire loose or disconnected.

-Reference page 16, step 1, reconnect wire. Call Real Flame at 1-800-654-1704.

Possible Cause 5: Wire is shorting (sparking) between igniter and electrode.

-Call Real Flame at 1-800-654-1704 for support.

Possible Cause 6: Igniter Pin not pointing at thermocouple.

-Reference page 16, turn electrode to point at the thermocouple.

hermocouple

Burner

Possible Cause 7: Bad Igniter.

-Call Real Flame at 1-800-654-1704 for

Igniter Pin (Electrode)

support.

Problem: Burner will not light with match

Possible Cause 1: No Gas Flow.

-Check if the LP gas tank is empty. If empty, replace and reﬁ ll. If the propane tank is not empty, refer to “Problem: Sudden drop in gas ﬂ ow” on the following page.

Possible Cause 2: Coupling nut and regulator not fully connected.

-Turn the coupling nut about one half to three fourths a turn, until you

feel a solid stop. Do not use tools, tighten by hand only.

Possible Cause 3: Obstruction of gas ﬂ ow.

- Check for bent or kinked hose.

Possible Cause 4: Spider webs or insect nest in the Venturi.

- Clean the Venturi.

Possible Cause 5: Burner ports clogged or blocked.

-Reference “Problem: Irregular ﬂ ame pattern” on the following page. Clean the burner ports as described there.

ipe

Burner Por

Problem: The Fire Table emits a lot of black smoke when in use

Possible Cause 1: Hose from gas ﬁ replace is pinched.

-Make sure the hose is not pinched between the ﬁ re table and the source of the gas.

Possible Cause 2: Flame is being obstructed at burner ports.

-Make sure that the gas ports on the burner are free of any lava rocks so that the ﬂ ame can ﬂ ow naturally.

For Technical Support Contact Real Flame at: 1-800-654-1704

urner Ports

TROUBLESHOOTING

Problem: Sudden drop in gas ﬂ ow, or a reduced ﬂ ame height

Possible Cause 1: Out of gas.

-Call your local gas company.

Possible Cause 2: Excess ﬂ ow safety device may have been activated.

if the ﬂame goes out. In order for the unit to work ﬂames must be contacting the thermocouple located in the igniter housing. Visually inspect the thermocouple and igniter housing to make sure there are no obstructions, such as lava rock, and that ﬂames are contacting the thermocouple.

Problem: Irregular ﬂ ame pattern, ﬂ ame does not run the full length of the burner

Possible Cause: Burner ports are clogged or blocked.

-Clean burner ports. Do this by inserting a paperclip into each of the burner ports to ensure they are not clogged. WARNING: Make sure burner is not on and the gas supply has been properly disconnected. Allow 15 minutes for unit to cool before touching it.

urner Ports

Problem: Flame blow out

Possible Cause 1: High or gusting winds.

-Increase ﬂ ame to “HIGH” setting.

Possible Cause 2: Low on LP gas.

-Replace or reﬁ ll LP gas tank.

Possible Cause 3: Excess ﬂ ow valve tripped.

-Refer to “Problem: Sudden drop in gas ﬂ ow”

Problem: Flame seems to lose heat when burning in cold weather temperature below 50°F

Possible Cause 1: Ice has built up on the outside of the LP gas tank because the vaporization process is too low.

-Turn the control knob and the LP gas tank to “OFF”. Replace with a spare LP gas tank and resume burning. Store the spare LP gas tank in a well ventilated area, away from children.

If these troubleshooting steps are unable to resolve the problem,

please call Real Flame at: 1-800-654-1704

+ 44 hidden pages

RealFlame C11801LP Owner's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual