RealFlame 700 User Manual

gel replaces and accessories

Model # 700

Envision Wall Fireplace

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Ninety-Day Warranty: The Jensen Company warrants Real Flame® vent-less fireplaces and
accessories to be free from defects in parts and workmanship under normal use and service
for a period of 90 days from date of shipment. In the event of such defect in parts or workman­ship, Jensen will, at its option, replace the defective product or refund the purchase price to
the extent of the defective product’s replacement cost. The foregoing is the exclusive remedy
and The Jensen Company disclaims all other warranties, including any implied warranty of
merchantability or fitness for a particular purpose. In addition, The Jensen Company will not be
responsible for consequential damages in excess of the purchase price of the product on
which such liability is based.

Replacement Parts: Replacement parts are available for most units. Occasionally, parts may
arrive damaged due to mishandling during shipping. If you are in need of a replacement part,
please contact our customer service department with the fireplace model number and part
number needed. We will ship out a replacement part due to shipping damage at no charge.

Returns: Please inspect all items immediately after receiving. We hope you will be completely
happy with your purchase. If you find within 15 days of receipt of your product that you do not
wish to keep it, you may return it unused by following our return procedure. Shipping charges
are not refundable unless the return is a result of our error. Return freight charges are the
responsibility of the buyer. Items must be returned in their original packaging.

All returns must be authorized. Product that has been used may not be returned. A 15%
restocking fee will be assessed on returned merchandise to compensate for repackaging,
warehousing and administrative labor. The return procedure is listed below. For specific
questions relating to returns or warranty, please contact Customer Service department toll-free
at 1-800-654-1704 or at [e-mail].

Step 1: Contact Customer Service department by phone or email to receive your Return
Merchandise Authorization number (RMA#). The RMA# is necessary for all returns. Please
indicate a reason for the return so we can better meet customer needs in future.

Step 2: Note your RMA# on the packing slip and repack the item in the original packaging. Be
sure to include your packing slip with the returned product.

Step 3: Include your RMA# on the outside of the box and ship the package back to us via
common carrier. Please provide us with the tracking number for your shipment.

Step 4: We will contact you when the package has been received and inspected. Provided a
satisfactory return, we will credit your account for the returned merchandise less the applicable
restocking charges.

Customer Service:

1-800-654-1704 or

[e-mail]

Warranty & Return Policies

Care and Cleaning

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Trough should be cleaned every two burns. This can be cleaned
using the scraper tool included.

- Allow trough to cool completely before attempting to clean.

- Place the straight edge of the scraper into the can and
pull along the edge.

- Residue should be thrown away in the trash.

WARNINGS

!

!!

Using your Fireplace

- Unit can be used indoors or outdoors; there is no need for ventilation.

- Use extreme caution while burning. Some surfaces become extremely hot during use.

- Follow all instructions included with gel fuel before use.

- Before using unit, be sure you have read and understood the step-by-step instructions.

-

After unit is burned several times, soot may develop on the inside of the glass and on the

stainless steel surround.

Clean with a damp soapy rag or any household glass cleaner or

stainless steel cleaner.

- During the initial burn you may experience a slight odor. Odor is temporary and will be absent on
following burns.

Welcome to the Real Flame family of gel fuel products.

If you have questions please call customer service at

1-800-654-1704 or log on to www.REALFLAME.com

Use a soft cloth and a standard household glass cleaner to clean
the glass and body of the Envision.
Use stainless steel cleaner or polish to clean the stainless parts.
Discoloration is normal for stainless steel that is in direct contact
with the ame.

Read all instructions included with Real Flame

®

gel fuel and fireplace

Never leave burning cans unattended

NOTICE: Buyer assumes all responsibility for safety and use that is not

in accordance with instructions and warnings.

1. Unit is designed to be used with REAL FLAME® Pour Gel fuel only. Do not use
with any other gel fuel or any other flammable liquid or gel.

2. Read entire label and instructions before using REAL FLAME® Pour Gel fuel.

3. Never leave a burning fire unattended, especially around children or pets.

4. When operating unit be sure that the material surrounding the unit is
non-combustible and is clear and free of all flammable materials.

5. Never touch unit while gel fuel is burning or immediately afterwards. Burner and
cup may be extremely HOT. Allow unit, trough and burner assembly to cool for
30 minutes before touching them.

6. Keep away from children and pets. Unit is not to be operated by children.

7. Do not attempt to refill or replace gel cup while unit is burning.

8. Make sure unit is properly secured to the wall before use.

9. Do not alter unit in any manner. Real Flame® is not responsible for any damages
that may be incured due to any modification of this product.

10. Do not burn gel fuel outside designated burn area.

11. Do not store or use gasoline or other flammable vapors or liquids in the vicinity
of this product.

12. Do not wear flammable or loose clothing when using the unit.

13. Do not attempt to move or store the unit until 30 minutes after gel fuel cans
have been extinguished.

14. Do not lean over unit when lighting or when in use.

15. Do Not mount the fireplace on a wall that is covered with wood paneling or
wallpaper.

16. In case of an emergency use a CO2 extinguisher to extinguish the fire.

17. Death, serious injury or damage to property may occur if the above warnings and
instructions are not followed exactly.

18. If for any reason you cannot follow these warnings please call us at 1-800-654-1704.