RCA THG540 User Manual

CABLE

THG540 - Voice Over IP Cable Modem

User manual

SATELLITE

TELECOM

TERRES TRIAL

Important Information

CAUTION

Disconnect power before

servicing.

CAUTION

This device is intended for

indoor operation only.

Telephone jacks Line 1 and

Line 2 must not be

connected to outside

wiring.

This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the household waste. The European Union has implemented a specific collection and recycling system for which producers' are responsible.

CAUTION

To ensure reliable operation and to prevent

overheating, provide adequate ventilation for this

modem and keep it away from heat sources. Do not

locate near heat registers or other heat-producing

equipment. Provide for free air flow around the cable

modem and its power supply.

This appliance has been designed and manufactured with high quality materials and components that can be recycled and reused. Electrical and electronic appliances are liable to contain parts that are necessary in order for the system to work properly but which can become a health and environmental hazard if they are not handled or disposed of in the proper way. Consequently, please do not throw out your inoperative appliance with the household waste.

If you are the owner of the appliance, you must deposit it at the appropriate local collection point or leave it with the vendor when buying a new appliance.

- If you are a professional user, please follow your supplier's instructions.

- If the appliance is rented to you or left in your care, please contact your service provider.

Help us protect the environment in which we live !

NORTH AMERICAN CABLE INSTALLER:

This reminder is provided to call your attention to Article 820-40 of the National Electrical Code

(Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper

grounding and, in particular, specifies that the cable ground shall be connected to the grounding

system of the building as close to the point of cable entry as practical.

Euro-DOCSIS compliant

This product was designed according to Euro-DOCSIS Specifications but can also receive signals

according to the DOCSIS specifications if the used frequencies are between 93-861 MHz.

Important Information

Operating Information

Operating Temperature: 0˚ - 40˚ C (32˚ - 104˚ F) Storage Temperature: -30˚ to 65˚ C

If you purchased this product at a retail outlet, please read the following:

Product Information

Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it

here and record the serial and model numbers in case you need them. The numbers are located

on the back of the product.

Model No. ____________________________Serial No ________________________________

Purchase Date: ________________________Dealer/Address/Phone: _________________________

Table of Contents

Chapter 1: Connections and Setup........................................................................................... 1

Introduction ............................................................................................................................ 1

Voice over IP Cable Modem Features ................................................................................. 1

What’s on the CD-ROM ...................................................................................................... 1

Accessing the Diagnostics Display through the CD-ROM .................................................... 1

Computer Requirements.................................................................................................... 2

Placing the Rubber Feet on the Cable Modem .................................................................... 2

Cable Modem Overview ........................................................................................................... 3

Front Panel........................................................................................................................ 3

Rear Panel ......................................................................................................................... 5

Wall Mounting ................................................................................................................... 6

Relationship among the Devices........................................................................................ 7

What the Modem Does ...................................................................................................... 7

What the Modem Needs to Do Its Job................................................................................. 7

Contact Your Local Cable Company ................................................................................... 8

Connecting the Cable Modem to a Single Computer............................................................... 10

Attaching the Cable TV Wire to the Cable Modem ............................................................ 10

Important Connection Information .................................................................................. 11

USB Connection to One Computer ................................................................................... 11

USB Connection - Without Using the Installation Wizard ................................................... 13

Using Windows 2000 for USB Connection ........................................................................ 13

Using Windows Me for USB Connection............................................................................ 16

Using Windows XP for USB Connection ............................................................................ 17

Ethernet Connection to One Computer ............................................................................ 21

iii

Illustrations contained in this document are for representation only.

Table of Contents

Connecting More Than Two Computers to the Cable Modem........................................... 22

Telephone or Fax Connection .......................................................................................... 23

Activating the Cable Modem .................................................................................................. 24

Chapter 2: Additional Information ......................................................................................... 25

Frequently Asked Questions .................................................................................................. 25

General Troubleshooting ....................................................................................................... 26

Service Information................................................................................................................ 28

Glossary ................................................................................................................................29

Chapter 1: Connections and Setup

Introduction

Voice over IP Cable Modem Features

z Provides two-line telephone service z Capable of receiving data at rates of up to 38 Megabits per second z Able to send and receive data over the cable line z Able to connect multiple computers through Ethernet, USB at the same time (if

applicable and your service provider offers multiple computer connections)

z Plug-and-play operation for easy setup and installation

What’s on the CD-ROM

Insert the cable modem CD-ROM into your CD-ROM drive to view troubleshooting tips, the

internal diagnostics, and other valuable information.

Note: You might need to use the CD-ROM to install the USB driver if you are connecting via the

USB port.

CD-ROM Contents:

z Links to RCA and Thomson web sites z Electronic file of the instruction book in additional languages z Usage and troubleshooting tips

Accessing the Diagnostics Display through the CD-ROM

A button on the CD-ROM menu called “Look at Diagnostics” (found under the “About My Cable

Modem” menu) launches your browser and displays status and diagnostic information stored

within the modem in HTML format.

Your PC must receive an IP address assignment from the cable company’s server, over the cable

network. You may want to “bookmark” the IP address in your browser after the diagnostics page

is displayed.

DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Computer Requirements

For the best possible performance from your cable modem, your personal computer must meet

the following minimum system requirements (note that the minimum requirements may vary by

the cable company):

CPU Pentium preferred PowerPC or higher

System RAM 16MB (32MB preferred) 24MB (32MB preferred)

Operating System Windows* NT/2000/Me/XP,

Available Disk Space 125MB 50MB

Sound Card Required for audio on CD-ROM N/A

Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)

CD-ROM Drive Required Required

IBM PC COMPATIBLE MACINTOSH**

Mac OS** 7.6.1 or higher

Linux

10BaseT or 100BaseT 10BaseT or 100BaseT Ethernet

An Ethernet card makes it possible for your computer to pass data to

and from the internet. You must have an Ethernet card and software

drivers installed in your computer. You will also need a standard

Ethernet cable to connect the Ethernet card to your cable modem.

USB (Windows 2000/ME/XP only) USB Port

The Universal Serial Bus is a high-speed bus that enables your

computer to communicate simultaneously with a variety of

peripherals. However, if you have other peripherals that send and

receive a lot of information, such as speakers, printers or scanners, we

recommend using an Ethernet card to support this modem.

*Windows is a trademark of Microsoft Corporation.

**Macintosh and the Mac OS are trademarks of Apple Computer, Inc.

Placing the Rubber Feet on the Cable Modem

A set of rubber pads has been packaged with your modem. These pads (or "feet") can be attached

to keep the modem from sliding around on your desktop.

Chapter 1: Connections and Setup

Cable Modem Overview

Front Panel

The following illustration shows the front panel of the EMTA machine:

The LEDs on the front panel are described in the table below (from left to right):

THG540 Tel 2 Tel 1 Message

X X OFF OFF OFF OFF FLASH

X X OFF OFF OFF FLASH FLASH

Start-up

Operation

Normal

Operation

No service

Operation

X X OFF OFF FLASH FLASH FLASH

X X OFF FLASH FLASH FLASH FLASH

X X FLASH FLASH FLASH FLASH FLASH

X X Enter Normal Operation Mode Registration complete

X X X X X X

X X X X X

X X X X

X X X

X X

X X X X Wink X X

Three seconds ON followed by a flash OFF

OFF

FLASH

Cable

Activity

OFF

FLASH

Cable

Link

OFF

FLASH

X X X

X X X X

Link

OFF

FLASH

Internet Description

OFF

X X

Tuning (Searching downstream signal)

Ranging - Awaiting Response (DS carrier acquire, ranging in process but RNG-RSP has not been detected)

Any RNG-RSP detected (Normalizing power level and timing offset)

Connecting (Ranging complete, DHCP in progress)

Configuring (DHCP complete, configuration file download in process)

Registering and Baseline Privacy Initializing (configuration file download complete, initialize BPI if BPI is ON, registration in process)

Internet ON-OFF switch off Internet ON-OFF switch on

NO Ethernet/USB carrier present Ethernet/USB TX/RX traffic Ethernet/USB carrier present, no traffic

NO Cable Link Cable BSS/OSS has set the CM into de-activated state CM is registered Internet ON-OFF switch off/No RF DS/US network traffic RF DS/US network traffic

No message is delivered by the MSO Email/Voice Mail is available for the user on the server (Implementation of the message waiting LED will be via Proprietary MIB)

NACO =OFF BPI unauthorized (when BPI is ON)

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

THG540 Tel 2 Tel 1 Message

OFF FLASH MTA DHCP

MTA

initialization

MTA

Operation

SW Download Operation

FLASH OFF MTA SNMP/TFTP FLASH FLASH RSIP

ON ON Both Lines On-Hook

ON FLASH Tel1 Off-hook, Tel2 On-hook FLASH ON Tel1 On-hook, Tel2 Off-hook FLASH FLASH

ON FLASH FLASH FLASH FLASH FLASH FLASH FLASH ON From Right to Left

Cable

Activity

Cable

Link

Internet Description

Both Lines Off-Hook A software download and while updating the

FLASH memory

Rear Panel

12VDC: 12V Power connector

Reboot EMTA: Reboot this device

Telephony (LINE1/LINE2): RJ-11 Phone set connector

ETHERNET: Ethernet 10/100BaseT RJ-45 connector

Chapter 1: Connections and Setup

USB: USB Connector

CABLE: F-Connector

Illustrations contained in this document are for representation only.

Chapter 1: Connections and Setup

Wall Mounting

The number of the screw: 2 pcs

Direction for wall mounting: LED panel upward.

Dimension for the screw: TBD

There are 4 slots on the underside of the EMTA that can be used for wall mounting.

Note: When wall mounting the unit, ensure that it is within reach of the power outlet.

You will need 2 suitable screws which screw diameter would be 4.4 mm to wall mount the Cable

Modem or the Battery Pack. Two different wall mount directions could be chosen for the Battery

Pack.

Note: When wall mounting the unit, ensure that it is within reach of the power outlet.

To wall mount the unit:

1. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 4 screw holes which

are 101.6 mm apart from each other.

2. Fix the screws into wall, leaving their heads 3 mm (0.12 inch) clear of the wall surface.

3. Remove any connections to the unit and locate it over the screw heads. When in line, gently

push the unit on to the wall and move it downwards to secure.

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