SpeedTouch™
580
Installation and Setup Guide
R4.3.0
Copyright
Copyright ©1999-2005 THOMSON. All rights reserved.
Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization
from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
Thomson Telecom Belgium
Prins Boudewijnlaan, 47
B-2650 Edegem
Belgium
www.speedtouch.com
Trademarks
The following trademarks are used in this document:
SpeedTouch™ is a trademark of THOMSON.
Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpora-
tion in the United States and/or other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other
countries.
Adobe, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorpo-
rated, registered in the United States and/or other countries.
Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation.
Ethernet™ is a trademark of Xerox Corporation.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alli-
ance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
Other products may be trademarks or registered trademarks of their respective manufacturers.
Document Information
Status: v1.0 (March 2005)
Reference: E-DOC-CTC-20050126-0005
Short Title: Installation and Setup Guide ST580 R4.3.0
Contents
Contents
About this Installation and Setup Guide ................... 5
1 Introducing the SpeedTouch™.................................... 7
2 Basic Installation ...........................................................9
2.1 Installing your SpeedTouch™....................................................... 10
2.2 Connecting the Hardware ............................................................ 11
2.3 The SpeedTouch™ Setup CD........................................................ 13
3 Internet Access in No Time ........................................15
3.1 SpeedTouch™ Home Install Wizard.............................................. 16
3.1.1 Wireless Setup............................................................................................. 22
3.1.2 Installing USB drivers .................................................................................... 23
3.2 Web-Based Easy Setup ................................................................. 25
3.3 Testing your Internet Connection ................................................ 27
3.4 Basic Security .............................................................................. 28
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4 Web-Based User Interface.......................................... 29
5 Internet Connection Troubleshooting....................... 31
5.1 Checking the Hardware................................................................ 32
3
Contents
5.2 LED Diagnostics ........................................................................... 33
5.3 Web Diagnostics .......................................................................... 35
5.4 SpeedTouch™ Setup CD Troubleshooting ................................... 36
5.5 Wireless Setup Troubleshooting .................................................. 39
5.6 Easy Setup Troubleshooting ........................................................ 40
5.7 Reset to Factory Defaults ............................................................ 41
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Used symbols
About this Installation and Setup Guide
A note provides additional information about a topic.
A tip provides an alternative method or shortcut to perform an action.
A caution warns you about potential problems or specific precautions that
!
need to be taken.
Terminology
Documentation and
software updates
Generally, the SpeedTouch™580(i) will be referred to as SpeedTouch™ in this
Installation and Setup Guide.
THOMSON continuously develops new solutions, but is also committed to improve
its existing products.
For suggestions regarding this document, please contact
documentation.speedtouch@thomson.net
For more information on THOMSON's latest technological innovations, documents
and software releases, visit us at:
www.speedtouch.com
.
E-DOC-CTC-20050126-0005 v1.0
5
6
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Introducing the SpeedTouch™
1 Introducing the SpeedTouch™
Introduction In a minute you will be able to access the Internet using your SpeedTouch™580(i)
This Installation and Setup Guide will show you how to set up your SpeedTouch™
and how to connect a computer or a local area network (LAN) to the Internet.
Key features Your SpeedTouch™ offers you following features:
A full operating system independent Internet Gateway Device
Interfaces:
Wi-Fi 802.11b/g
USB v1.1 slave port
Four RJ-45 Ethernet ports
Networking support and services:
DHCP, Dynamic DNS, event logging
Port mapping, Embedded Hyper-NAT, NAT application helpers
Stateful Inspection Firewall, intrusion detection, Parental Control
UPnP
Management:
Easy Setup and Management
User friendly web based configuration
Firmware upgradeable
Home Network Install Wizard
On Demand Remote Management
Chapter 1
Identifying your
SpeedTouch™
The label on the bottom side of your SpeedTouch™, informs you on the
SpeedTouch™’s:
Product name
Model number
Serial number
Do not remove, nor cover the marking label.
!
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7
Chapter 1
Introducing the SpeedTouch™
Variants The SpeedTouch™ comes in two ADSL flavours:
Delivery check In case items are missing or damaged, please contact your local distributor.
The ADSL POTS variant: The SpeedTouch™580 connects to an analogue Plain
Old Telephone Service (POTS) line.
The ADSL ISDN variant: The SpeedTouch™580i connects to an Integrated
Service Digital Network (ISDN) line, enabling residences with an ISDN line to
use the ADSL service.
You can easily identify your variant by checking the product name printed on the
identification label on the bottom of your SpeedTouch™.
Use only the SpeedTouch™ variant which is appropriate for the DSL service
!
provided to your premises.
SpeedTouch™ Setup
CD
Your SpeedTouch™ is delivered with a Setup CD.
If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive
CD Menu guides you through the features and contents of the Setup CD.
See “2.3 The SpeedTouch™ Setup CD” on page 13 for more information.
In case of another operating system a set of subdirectories allow you to easily
browse for user documentation, SpeedTouch™ system software, service templates,
etcetera.
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Chapter 2
Basic Installation
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9
Chapter 2
Basic Installation
SpeedTouch™ housing The SpeedTouch™ can be mounted on a wall, setup upright or simply be placed as a
2.1 Installing your SpeedTouch™
desktop.
Wall mount To mount the SpeedTouch™ on a wall or other vertical surface:
1 Drill two holes in the wall or other vertical surface where you want to place the
SpeedTouch™. Keep a space of 143 millimetres between the two holes.
2 Fasten two screws in the wall holes. The screws should protrude five
millimetres from the surface of the wall.
3 Attach your SpeedTouch™ on the wall using the two mounting slots on the
bottom side.
If you install the SpeedTouch™ onto dry-wall, use dowels to secure the
screws. Otherwise the strain of the cables connected to the
SpeedTouch™ rear panel connectors could pull the SpeedTouch™ from
the wall.
10
Stand-up To setup the SpeedTouch™ in an upright position, use the
provided cradle (if available).
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2.2 Connecting the Hardware
Wiring The figure below shows all possible types of connection to your SpeedTouch™.
Chapter 2
Basic Installation
15VAC ON/OFF
The colour coded printing on the backpanel of your SpeedTouch™ will
facilitate matching the colour coded cables.
1 2 3 4
1 Use the grey DSL cable to wire the SpeedTouch™ DSL port to your telephone
wall outlet or distributed filter.
2 Plug in the coaxial jack from the electric power supply adapter into the
SpeedTouch™ ’15VAC’ port and the other end to the wall outlet.
3 During the SpeedTouch™ Home Install Wizard, you will be asked to make one of
following connections:
Connect the yellow RJ-45 Ethernet cable to the yellow Ethernet port and
the other end to the PC’s Ethernet port.
Connect the blue USB cable to the blue USB port on your SpeedTouch™
and the other end to the PC’s USB port.
For wireless networking, plug the provided SpeedTouch™110g/120g/121g
or other wireless card or adapter in your computer.
If you will run the SpeedTouch™ Home Install Wizard, as described in
“3.1 SpeedTouch™ Home Install Wizard” on page 16, it is
recommended to wait to make these connections until the wizard will
ask you to do so.
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Chapter 2
Basic Installation
Powering the
SpeedTouch™
To turn on the SpeedTouch™, press the power button on the SpeedTouch™ rear
panel.
During the start-up procedure, the power LED on the front panel is lit red for some
seconds. As soon as the power LED is solidly lit green, your SpeedTouch™ is ready
for service. After another couple of seconds, also the DSL LED will light green.
If these LEDs do not light, please refer to ”Checking the LEDs” on page 33. A
comprehensive LED overview can be found in the SpeedTouch™ User’s Guide.
To turn off your SpeedTouch™, press the same button.
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Chapter 2
Basic Installation
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Chapter 2
Basic Installation
SpeedTouch™ CD menu The SpeedTouch™ CD menu will pop up automatically each time you insert the CD:
Select:
Setup my SpeedTouch™ to start the SpeedTouch™ Home Install Wizard allowing
you to prepare your SpeedTouch™ and network for Internet connectivity.
See “3.1 SpeedTouch™ Home Install Wizard” on page 16 for more
information.
SpeedTouch™ Maintenance to:
Reconfigure your SpeedTouch™ via the Home Install Wizard.
Upgrade your SpeedTouch™.
Check for SpeedTouch™ upgrades on the Internet.
Documentation and Help to:
Consult user documentation for your SpeedTouch™ DSL Gateway.
Consult user documentation for SpeedTouch™ networking products.
See more information on the SpeedTouch™ product portfolio.
Visit the online support sections on www.speedtouch.com.
In case you experience problems when viewing the SpeedTouch™
documentation, see “ SpeedTouch™ documentation cannot be viewed”
on page 37.
Open a new window to view the Setup CD contents.
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3 Internet Access in No Time
Chapter 3
Internet Access in No Time
What you need from
your ISP
Internet connectivity
setup
Following configuration parameters are provided by your ISP:
Your ISP’s connection service model (for example PPPoE)
VPI/VCI (for example 8/35)
Your user name and password to connect to the Internet
Optionally your ISP may indicate the Service Profile to use in the
SpeedTouch™ Home Install Wizard or Easy Setup.
There are different ways of setting up Internet connectivity on your SpeedTouch™.
The best way depends on your operating system.
If you use following
operating system
MS Windows (98 SE,
Millennium, 2000 or XP)
Mac OS X, provided you will
use a wired connection to your
SpeedTouch™
Mac OS X, wirelessly
connected to your
SpeedTouch™
the recommended way to setup your
SpeedTouch™ is
the Home Install Wizard, as described in
“3.1 SpeedTouch™ Home Install Wizard” on
page 16.
the Home Install Wizard, as described in
“3.1 SpeedTouch™ Home Install Wizard” on
page 16.
the Easy Setup, as described in “3.2 Web-Based
Easy Setup” on page 25.
Other the Easy Setup, as described in “3.2 Web-Based
Easy Setup” on page 25.
Any operating system,
connected via wired Ethernet
If you are using MS Windows XP, it is also be possible to use the MS
Windows XP Internet Gateway Device (IGD) Control Agent for UPnP, as
described in the SpeedTouch™ User’s Guide.
open your web browser, the SpeedTouch™
HTTP intercept will do the rest; see “ HTTP
intercept” on page 25.
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Chapter 3
Internet Access in No Time
3.1 SpeedTouch™ Home Install Wizard
Internet connection
setup
Preconditions Make sure that:
Launching the Home
Install Wizard
With the help of the SpeedTouch™ Home Install Wizard you will be on the Internet in
a flash.
First, the wizard will try to detect your SpeedTouch™. After connecting your PC, the
wizard will configure your SpeedTouch™ and - if necessary - your PC.
The Home Install Wizard was designed for Microsoft Windows operating systems
and Mac OS X - in the latter case provided you will use a wired connection to your
SpeedTouch™.
Your SpeedTouch™ is only connected to a DSL-enabled phone line and to an
electrical outlet.
Your SpeedTouch™ is correctly set up and turned on.
Your SpeedTouch™ is in its default configuration state.
To launch the SpeedTouch™ Home Install Wizard:
1 Launch the SpeedTouch™ Setup CD.
See “2.3 The SpeedTouch™ Setup CD” on page 13 for more
information.
2 The SpeedTouch™ CD menu pops up.
If not, refer to ”The SpeedTouch™ CD does not start automatically” on
page 36.
Detecting the
SpeedTouch™
In the SpeedTouch™ CD menu, click Setup my SpeedTouch to start the
SpeedTouch™ Home Install Wizard.
3 On the Welcome page, click Next to continue.
4 The Software License Agreement window appears.
You must accept before continuing. Click Yes to accept.
If you accepted this License Agreement in a previous configuration
setup, this window will not be shown.
The SpeedTouch™ Home Install Wizard will check your system and will search for
your SpeedTouch™ on the local network. A progress bar is displayed.
If more than one device is found, all available devices will be listed. Select
your SpeedTouch™ and click Next.
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Connecting your PC The wizard will now ask you to connect the SpeedTouch™ to your PC.The next step
will depend on the connection type you will use. In case of:
Wireless : Go to “3.1.1 Wireless Setup” on page 22.
USB: Go to “3.1.2 Installing USB drivers” on page 23.
Ethernet: After you have plugged in the Ethernet cable to both the computer
and the SpeedTouch™, click Next and proceed with “ Configuring the
SpeedTouch™ (and your PC)” on page 18.
If the wizard does not detect a connection, an error message will be
displayed. Refer to ”The wizard does not detect a connection” on page 36.
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Configuring the
SpeedTouch™ (and your
PC)
Once the hardware is installed successfully and you are connected to the
SpeedTouch™, the wizard will continue with the configuration of your SpeedTouch™.
Proceed as follows:
1 If prompted, enter the User name and Password for your SpeedTouch™
security settings and click OK.
The factory default user is ‘Administrator’. Its password is blank,
meaning you do not have to enter anything in the password field. It is
advisable to specify another user name and password to protect your
SpeedTouch™ from security violation during the configuration
procedure (see “ Access Control” on page 19), or as described in
“3.4 Basic Security” on page 28.
2 Select the appropriate Region, Provider and Service for your Internet
connection as specified by your service provider and click Next.
If the service provider has included a separate disk with a dedicated
service profile, click Have Disk... to browse to the location of the
appropriate service profile template file.
From here on the procedure might differ from the description below.
!
The requested information will depend on the selected service profile
and should be provided by your Service Provider. Subsequent screens
will guide you through the configuration setup of both the
SpeedTouch™ and your PC. Enter the requested information and click
Next whenever requested.
3 Select the VPI/VCI - and, if required, the Connection Type - as specified by
your service provider and click Next.
4 Enter the User Name and Password for your Internet account settings as
specified by your service provider and click Next.
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Internet Access in No Time
Access Control To protect your SpeedTouch™ from unauthorized access, you must provide a user
name and password. Each time a user wants to access the SpeedTouch™ web
interface, the user will be prompted to provide this user name and password before
access is granted.
Chapter 3
Wireless security To protect the wireless connections to your SpeedTouch™, move the slide control to
the desired security mode.
Following security modes to secure traffic between the SpeedTouch™ and connected
wireless stations are available:
Low, which implies in fact that no security measures are taken at all
Medium, implying that traffic is encrypted by means of a static encryption key
(WEP).
High, providing the highest security available (WPA) for securing all wireless
traffic.
For an overview on all SpeedTouch™ wireless security features, see “ Securing your
wireless network” on page 28.
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Chapter 3
Internet Access in No Time
Term in at in g t he Ho me
Install Wizard
1 The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and
your PC according to the service profile. You can follow the configuration
progress in following window:
2 Finally, click Finish to close the wizard. After some seconds, the Internet LED
will be lit green. If not, refer to “5.2 LED Diagnostics” on page 33.
3 You will be redirected to the embedded SpeedTouch™ pages automatically
(unless you cleared the http://speedtouch.lan check box in the previous
window).
These pages allow you to configure your firewall, your wireless access
point settings, and so on. More information can be found in the
SpeedTouch™ User’s Guide.
You can test your Internet connection as described in “3.3 Testing your
Internet Connection” on page 27.
IP settings The SpeedTouch™ DHCP server is enabled by default. Therefore, during the wizard
the computer’s networking interface, used during the Home Install Wizard procedure
is configured for obtaining its IP configuration dynamically.
For fixed IP configurations, please follow the instructions of your ISP.
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Internet Access in No Time
Multi-user When multiple PCs are used with a single SpeedTouch™, you can run the Home
Install Wizard on each PC to ensure correct TCP/IP settings on the PCs to connect to
the SpeedTouch™.
The Home Install Wizard will detect your SpeedTouch™ device and sense that the
SpeedTouch™ has already been configured. You will be given the choice to
reconfigure the SpeedTouch™ or not.
Chapter 3
1 Select No, if you only want to configure the PC, and click Next.
2 Select Assign IP address automatically. For Fixed IP configuration, refer to the
Operator’s Guide. Click Next.
3 To close the wizard, click Finish.
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3.1.1 Wireless Setup
Wireless client
adapters
Installing your wireless
client adapter
For a wireless connection to your Wi-Fi certified SpeedTouch™, you will need a
wireless b/g compatible client adapter.
As wireless client adapter, you can use a provided SpeedTouch™110g CardBus, a
provided SpeedTouch™120g USB adapter (with cable), you can plug a provided
SpeedTouch™121g adapter directly into your computer’s USB port (without cable) or
any other Wi-Fi certified WLAN client.
To be able to install hardware on a MS Windows 2000 or a MS Windows XP
operating system, you need administrative rights on your PC.
If you want to use a wireless connection to your SpeedTouch™, the Home Install
Wizard will invite you to plug in the wireless client adapter.
1 Plug in the wireless client adapter. The hardware is being installed.
If you use a SpeedTouch™110g/120g/121g adapter, the SpeedTouch™
Wireless Client Manager, an alternative to the Wireless Zero
Configuration (WZC) in Windows XP, will be installed. See ”Restoring
Windows Zero Configuration” on page 39 for more information.
With the provided SpeedTouch™110g/120g/121g adapter, the client
manager will be configured correctly for secure WLAN connectivity to
the SpeedTouch™. Also for a third party WLAN client on MS Windows
XP with Service Pack 2, the WLAN configuration will be correctly done
via the WZC. In other cases you will need to configure the client
manager of your WLAN client without help of the wizard.
2 After scanning for wireless networks, if the wizard found more than one
wireless network, you need to select your SpeedTouch™ network name (SSID)
and to enter your SpeedTouch™’s Network Key (WEP-WPA), both printed on
the bottom label of your SpeedTouch™. Click Next.
3 Enter your SpeedTouch™’s serial number. This 13 digit key is printed on the
bottom label of your SpeedTouch™. Then click Next.
22
4 In a progress window you can follow the setup of the wireless connection to
your SpeedTouch™.
5 Continue with ”Configuring the SpeedTouch™ (and your PC)” on page 18.
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3.1.2 Installing USB drivers
USB connection You may want to connect your computer to the SpeedTouch™ using the USB port.
To be able to do so, you must install the corresponding USB driver.
Supported operating
systems
Installing Windows USB
drivers
USB connection on the SpeedTouch™ is supported for following
Microsoft Operating Systems:
MS Windows 98SE
MS Windows Millennium
MS Windows 2000
MS Windows XP
You may need the Windows installation CD during installation.
The installation procedure might be slightly different depending on the
MS Windows OS you are using.
Mac Operating Systems:
Mac OS X 10.2 (Jaguar)
Mac OS X 10.3 (Panther)
The first time you connect the SpeedTouch™ to your PC through a USB interface, as
soon as you plug the USB cable into the PC, you will be prompted for a USB driver.
You will find the required USB driver software on the Setup CD, you just entered in
your PC’s CD-ROM or DVD-ROM drive. The installation is plug and play, meaning
that installation will require almost no effort.
Proceed as follows:
1 Insert the blue USB cable provided into the SpeedTouch™ USB port marked with
the USB logo.
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An USB logo looks like this:
2 The other end of the USB cable fits in (one of) the USB port(s) of your PC. In
most cases your PC's USB port is marked with the same USB symbol.
You can also connect your PC to the SpeedTouch™ via a USB hub,
provided that the hub is autonomously powered.
3 Windows will automatically recognise the Thomson USB Remote NDIS device:
4 The Windows Found New Hardware Wizard appears:
This wizard will guide you through the installation procedure of the USB drivers.
Click Next to continue.
The Windows Found New Hardware Wizard may ask your authorisation
to connect to Windows Update to search for software. If this is the
case, select No, not this time and click Next.
5 Select Instal the software automatically (Recommended), and click Next.
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Chapter 3
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6 The USB driver is being installed. After a while a completing dialogue will
appear. Click Finish, to close the wizard.
7 Continue with ”Configuring the SpeedTouch™ (and your PC)” on page 18.
Verifying U SB
connectivity in Windows
Installing Mac USB
drivers
You can easily check the USB networking interface; for example in MS Windows XP:
1 In the Windows XP task bar, click Start.
2 Select (Settings >) Control Panel > (Network and Internet Connections >)
Network Connections.
3 The SpeedTouch™ USB connection is represented as a local network interface:
The Mac USB driver on the Setup CD will be installed automatically on your Mac and
happens without notification.
On the Setup CD, the USB driver is located in stInstall.app > Contents >
MacOS > CDCdriver.
Continue with ”Configuring the SpeedTouch™ (and your PC)” on page 18.
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Internet Access in No Time
3.2 Web-Based Easy Setup
Easy Setup With help of the Easy Setup, your Internet connection is set up in a few clicks.
The Easy Setup is operating system independent.
Preconditions Make sure that:
Your SpeedTouch™ is correctly setup and turned on.
Your PC is connected to the SpeedTouch™ using wired or wireless Ethernet. In
the latter case, a wireless client adapter has to be installed on your PC and
correctly configured to connect to your SpeedTouch™.
Your host PC is configured as DHCP client or is configured with a valid fixed IP
address.
in case of problems, you can give the host PC a fixed IP address in the
same subnet as your SpeedTouch™ (If the SpeedTouch™ is in its default
settings, that is an address between 192.168.1.1 and
192.168.1.253). In case you use fixed IP addresses, the SpeedTouch™
has to be configured as DNS server (default).
Your web browser is not using a proxy server. For more information, see
“ Disable proxy server” on page 40.
Chapter 3
HTTP intercept Proceed as follows:
1 Open a web browser. Browse to an arbitrary web site, for instance http://
www.speedtouch.com. As long as no Internet connection has been set up, you
will be automatically redirected to the SpeedTouch™ Welcome page.
If you’re not redirected automatically, go to “ Launching the Easy Setup
wizard” on page 26
2 Click on Setup my SpeedTouch to launch the Easy Setup wizard.
3 Continue with “ Setting up Internet connection” on page 26.
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Chapter 3
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Launching the Easy
Setup wizard
Setting up Internet
connection
It is always possible to launch the Easy Setup wizard from within the embedded web
pages. Proceed as follows:
1 Browse to the SpeedTouch™ pages on its IP address, its default being
192.168.1.254.
2 In the menu click SpeedTouch.
3 In the Pick a task... list click Set Up.
In the Easy Setup wizard:
1 Click Next to proceed. If for some reason you want to abort the wizard, click
Cancel.
2 Choose the Service provided by your ISP (Router or Bridge); then click Next.
3 Select the appropriate VPI/VCI - and, if required, the Connection Type (PPPoE
or PPPoA) - provided by your ISP; then click Next.
4 Fill in the Internet Account settings (PPP user name and Password) provided by
your ISP. Click Next.
5 Fill in the SpeedTouch™ Security user name and Password.
The factory default user is ‘Administrator’. Its password is blank,
meaning you do not need to enter anything in the password field. It is
advisable to specify another Administrator user name and password to
protect your SpeedTouch™ from security violation, as described in
“3.4 Basic Security” on page 28.
6 In the next screen you can review your settings, before to start the
configuration of your SpeedTouch™. If something is missing or incorrect, click
Back. To confirm the settings, click Start.
7 Please wait until the configuration has been done, and then click Finish. After a
while you will be returned automatically to the Welcome page. Click on the
bottom link to go to the SpeedTouch™ pages or select Don’t show this page to
access the Internet via your default home page.
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3.3 Testing your Internet Connection
Connectivity check After setting up the Internet connection, there is a simple way to check whether your
configuration is fine.
1 Go to the SpeedTouch™ home page (http://192.168.1.254).
2 On the left navigation pane, select SpeedTouch.
3 In the Pick a task... list, click Check connectivity to the Internet.
4 Select an Internet Service to Check.
5 Click Check Connectivity.
6 If the test is successful, you will get a list of green check marks as in the
example below:
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In case of problems, please refer to “5.3 Web Diagnostics” on page 35.
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3.4 Basic Security
Default user name and
password
Changing your
password
Default wireless
security settings
The SpeedTouch™ comes with a default user; its user name is Administrator and the
default password is blank.
For security reasons, it is recommended to set a password to access the
SpeedTouch™.
1 Go to the SpeedTouch™ home page (192.168.1.254 or http://speedtouch.lan).
2 In the left pane select Toolbox > User Management.
3 In the Pick a task... list, click Change my password.
4 Enter a new password and confirm.
Do not forget this login information. In case you forget, you will be forced to
reset the SpeedTouch™ back to its default configuration.
Also for wireless connections to your SpeedTouch™, by default there are no security
settings, so the SpeedTouch™ is initially accessible to all wireless devices:
The Access Control List (ACL) is open and empty; new stations are
automatically allowed to access the SpeedTouch™.
The Network Name (SSID) is broadcasted.
The security level is initially set to Low (that is: no encryption is used).
It is recommended to change these SpeedTouch™ wireless access point settings
either automatically via the SpeedTouch™ Home Install Wizard, either manually as
described in the SpeedTouch™ User’s Guide.
Securing your wireless
network
To secure your wireless network, you can:
1 Allow or deny access based on the MAC address of the wireless client(s).
Known MAC addresses are kept in the Access Control List (ACL). If the
SpeedTouch™ is configured to allow new stations via registration, unknown PCs
will have to register before they can connect.
For the ACL you have following options: New stations are:
Allowed (automatically): All new stations can access the
SpeedTouch™.
Allowed (via registration): Only allowed stations in the ACL have
access. You can add new stations via the Association /
Registration button.
Not allowed: Only allowed stations in the ACL have access.
2 Turn off the broadcast off the wireless Network Name (SSID). Only clients
configured with the correct SSID will be able to connect.
3 Encrypt the data that will be sent over the wireless network. You can choose
different encryption methods or levels of security:
High: Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) encryption, the
highest form of security available, but can only be used if your wireless
client and client manager support it
Medium: Wired-Equivalent Privacy (WEP) encryption
Low: no encryption, no security
For more information, see the SpeedTouch™ User’s Guide.
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Chapter 4
Web-Based User Interface
4 Web-Based User Interface
Embedded pages The SpeedTouch™ comes with embedded HTML pages, providing an interface to the
software installed on the device. It allows easy setup and management of the
SpeedTouch™ via your web browser from any PC connected to the SpeedTouch™.
Access To access the pages:
1 Open your web browser.
The recommended screen resolution is 1024 by 768 pixels.
2 In the address bar type your SpeedTouch™’s IP address, by default that is
192.168.1.254
3 Enter your SpeedTouch™ security user name and password.
The default user name is Administrator and the default password is
blank.
, and press Enter.
4 The SpeedTouch™’s home page will be displayed in your browser window.
From here - depending on the rights of your user account - you have access to
the other pages.
Task s Amongst others you can:
View the SpeedTouch™’s current settings and status.
Configure the SpeedTouch™ to connect to your Service Provider with the
settings provided.
Set the SpeedTouch™’s firewall to work with specific applications.
Set up security features.
Enable remote management access.
Back up your configuration settings.
Reset the SpeedTouch™’s default settings.
Update the SpeedTouch™’s firmware.
Using the web pages When making changes to the SpeedTouch™ configuration via the web pages, the
configuration is stored automatically whenever you click the Apply button..
For more information on the embedded web pages, go to the Help link in the upper
right side of the notification and navigation area of the SpeedTouch™ web pages, or
refer to the SpeedTouch™ User’s Guide.
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Site Map The following Site Map gives you an overview of the main pages:
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Internet Connection Troubleshooting
5 Internet Connection Troubleshooting
What to check The first things to check if you cannot access the Internet, are:
Power
Hardware connections
LEDs
If the suggestions in this chapter do not resolve the Internet connection problem,
please contact your Service Provider.
For other problems (Wireless, Security, Management,....), refer to the SpeedTouch™
User’s Guide.
Chapter 5
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5.1 Checking the Hardware
Check the wiring Plug in properly all cables you need. Ensure that the cables between your
Test the telephone line To eliminate the possibility of a fault with the telephone line itself, check for a dial-
SpeedTouch™, computers and telephone socket are plugged in firmly. Loose
connections can affect your Internet connection.
Damaged cables can interfere with your Internet connection. Check for damage along
the cables and loose connections at the end of the cable. Replace any damaged
cables.
tone by using a telephone connected to the telephone master socket.
If you are using ADSL, check whether a splitter has been installed or that microfilters have been correctly fitted.
If there is no dial tone, contact your telephone company.
Reboot your computer Loss of Internet or network connectivity can be caused by the computer. Often a
reboot will rectify the problem.
Power-cycle the
SpeedTouch™
To reboot your SpeedTouch™, simply turn off your SpeedTouch™. Wait five seconds
and turn it back on.
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5.2 LED Diagnostics
Checking the LEDs After establishing Internet connectivity, at least following LEDs should solidly light
green: Power, DSL, Internet.
LED status Possible solutions
No LEDs are lit or
flashing
DSL LED is flashing
green or no DSL LED
No Ethernet LED
No Ethernet’s Link
Integrity/Activity
LED
Make sure the SpeedTouch™ is plugged into an
electrical outlet.
Make sure you are using the correct power supply
for your SpeedTouch™ device, that is a 15V AC
power adapter, like the one provided.
Make sure the power switch on the SpeedTouch™
is turned on.
Your service is unable to synchronise.
Ensure the SpeedTouch™ is plugged into the DSL-
enabled phone line.
Ensure micro-filters have been correctly fitted (if
not, there is a big chance you also have a bad
regular telephone service).
Make sure you use the right power supply (15V
AC).
Make sure that the correct SpeedTouch™ variant is
used for your DSL service (ISDN/POTS).
Unplug the SpeedTouch™, reboot your computer
and then plug the SpeedTouch™ back in.
If you have previously had a working connection,
call your ISP to check for service outages.
No Ethernet connectivity:
Make sure the Ethernet cable(s) are firmly
connected to the 10/100Base-T port.
Make sure you are using the correct cable type for
your Ethernet equipment.
Make sure the Ethernet NIC driver is correctly
installed and enabled on your computer. Power
safe options for the Ethernet NIC should preferably
be disabled.
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No USB LED No USB connectivity:
Make sure the USB cable is firmly connected to the
USB port.
Make sure the USB driver is correctly installed and
enabled on your computer.
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LED status Possible solutions
WLAN LED is
flashing or not lit
The WLAN LED flashes if there is wireless LAN
activity and can have different colours:
Green: The SpeedTouch™ wireless access
point is operating in WPA security mode.
Make sure to use the same WPA encryption
on the WLAN client.
Amber: The SpeedTouch™ wireless access
point is operating in WEP security mode.
Make sure to use the same WEP encryption
on the WLAN client.
Red: The SpeedTouch™ wireless access point
uses no security.
The WLAN LED is not lit if the SpeedTouch™
wireless access point is disabled. For wireless
networking, ensure the WLAN is enabled on the
SpeedTouch™:
1 Go to the SpeedTouch™ web pages.
2 In the menu select Home Network >
Interfaces.
3 Click the WLAN.
4 Click Configure.
5 Select Interface Enabled.
- OR -
Press and hold the Association / Registration
button until the WLAN LED is lit (green, amber or
red).
The WLAN LED is toggling between red and green:
If new stations are only allowed via registration
and if you pressed the Association / Registration
button, the ACL will be unlocked for 30 seconds
during which you can connect new wireless
clients.
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Red Internet LED or
No Internet LED
There was an authentication failure. This will
usually present itself as an error message
regarding an incorrect password.
Check that your user name is correct. For
ADSL connections, the user name is normally
in the form of username@ISP.
Check that your password is correctly
entered. The password is case sensitive.
If you continue to get password failures, contact
your ISP.
The wrong service profile was selected. Restart
the setup of your SpeedTouch™, and make sure to
select the correct service profile.
A comprehensive LED overview can be found in the SpeedTouch™ User’s Guide.
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5.3 Web Diagnostics
Connectivity check How to do a simple connectivity check on the web pages, is described in
“3.3 Testing your Internet Connection” on page 27.
If the test is successful, you will get a list of green check marks in the test results.
Otherwise a red cross will help you to diagnose the problem.
Test result Explanation
Your DSL line is not synchronised.
Check if your telephone line is correctly
connected to your SpeedTouch™.
Check the DSL LED, as described in “ Checking
the LEDs” on page 33.
No ATM activity detected on your DSL line.
Chapter 5
No Ethernet activity.
In case you are connected through a protocol other
than PPPoE, this check is not applicable; the result
will always be ‘No Ethernet activity’.
Authentication failed: check your user name
and password. The user name is in most cases
in the form of username@ISP.
Your connection is disconnected.
Could not bring up link.
No IP No IP address or no DNS server has been configured.
During IP address negotiation, there was an IPCP
error or a DHCP error.
No Internet This test sends 1 ping to each address of a
configured list of IP addresses. The test succeeds if
all addresses can be reached. If DNS1 and DNS2 are
part of the list, reaching 1 of both is enough.
No DNS If this step fails, it may be because the DNS service
provided by your ISP has a problem.
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5.4 SpeedTouch™ Setup CD Troubleshooting
The SpeedTouch™ CD
does not start
automatically
The wizard does not
detect a connection
In MS Windows:
1 In the Windows task bar, click the Start button.
2 Select Run...
3 In the Open field, enter the following path: D:\Setup.exe, where D stands for
the drive letter of your CD-ROM drive.
In Mac OS X:
1 On your desktop double-click the CD icon.
2 Double-click Setup.
If the Home Install Wizard does not detect a connection to your SpeedTouch™, an
error window appears.
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In this case check that:
The SpeedTouch™ is turned on and fully initialised.
Your PC has a valid IP address, that is any address but 0.0.0.0.
In MS Windows:
1 In the task bar, click the Start button.
2 Select Run...
3 Type cmd in the Open field.
4 Click OK. A black window will appear with a flashing cursor.
5 Type ipconfig /all and then press Enter.
In MS Windows 98 or MS Windows Millennium, type winipcfg and
then press Enter.
6 Your IP address is displayed.
In Mac OS X:
1 Go to Dock > System References.
2 Click Network.
3 On the TCP/IP tab, your IP address is displayed.
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No dedicated firewall device or router is placed between your PC and the
SpeedTouch™.
No personal firewall software is running on your PC.
Your PC is correctly connected to the SpeedTouch™, in other words, check
whether the WLAN client is correctly associated with the SpeedTouch™:
1 In the Windows XP notification area, click the Wireless Network
Connection icon .
If you’re not connected, this icon will have a red cross:
2 Check whether the displayed network has your SpeedTouch™ network
name (SSID).
To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon
as the wizard finds your SpeedTouch™, you can continue with ”Configuring the
SpeedTouch™ (and your PC)” on page 18.
The SpeedTouch™ is
not responding
If after running the SpeedTouch™ Home Install Wizard, the completing window does
not appear, this might be due to the reconfiguration of he SpeedTouch™’s IP settings
or wireless access point settings. In this case, the last window of the Home Install
Wizard will not be shown because of loss of connectivity. Your SpeedTouch™ is
correctly set up though and you will be able to surf the Internet.
If the connection is lost, the following window appears:
If you did not reconfigure the SpeedTouch™’s IP settings or wireless access point
settings, restart the wizard.
If the setup fails over a wireless connection, try - if possible - to setup your
SpeedTouch™ using a wired connection.
If the problem persists, refer to the Service Provider’s instructions for more
information.
SpeedTouch™
documentation cannot
be viewed
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To be able to view the SpeedTouch™ documentation pages on the Setup CD,
Javascript must be enabled in your web browser. For more information, see the help
file of your web browser.
To allow active content on an MS Windows XP system, see “ Active content in
Internet Explorer” on page 38.
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Active content in Internet Explorer
When opening documentation pages from the Setup CD a warning might be
displayed; this is for instance the case if the pages are opened in Internet Explorer
and you are using MS Windows XP with Service Pack 2.
To be able to view the documentation, proceed as follows:
1 In Internet Explorer following message will appear in the Information Bar:’
2 Click the Information Bar (with the warning).
3 Select Allow Blocked Content.
4 A security warning will be displayed:
5 Click Yes.
Now you can view or print the SpeedTouch™ documentation pages.
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5.5 Wireless Setup Troubleshooting
Chapter 5
Internet Connection Troubleshooting
Restoring Windows
Zero Configuration
Uninstalling the
SpeedTouch™ Wireless
Client Manager
When installing a SpeedTouch™110g/120g/121g, the SpeedTouch™ Client Manager
will be installed. The SpeedTouch™ Client Manager is an alternative to the Windows
Zero Configuration (WZC) in Windows XP. In many cases the SpeedTouch™ Client
Manager will disable the WZC.
You need administrative privileges on your PC to restore the WZC service.
For information about starting the WZC service, visit the Microsoft knowledge base
on http://support.microsoft.com
Every time you reconnect to a WLAN the SpeedTouch™ Wireless Client Manager will
start itself up again though, forcing the WZC to go down.
Therefore, you might want to uninstall the SpeedTouch™ Wireless Client Manager.
Proceed as follows:
.
1 In the Windows XP task bar, click the Start button
2 Select (All) Programs > SpeedTouch 110g/120g/121g Wireless Monitor >
Uninstall SpeedTouch 110g/120g/121g Wireless Monitor.
3 The Uninstall wizard will start running. Click OK to confirm you want to
uninstall.
4 The Install Shield Wizard will appear and will notify the SpeedTouch ST110g/
120g/121g Monitor is successfully unistalled. Click Finish to close the wizard.
5 After uninstalling the SpeedTouch™ Wireless Client Manager, you can restore
the WZC.
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5.6 Easy Setup Troubleshooting
Prerequisites Before to run the Easy Setup wizard on the embedded SpeedTouch™ pages, check
following:
The necessary connections are made.
The SpeedTouch™ is powered on.
Your host PC is configured as DHCP client or is configured with a valid fixed IP
address.
in case of problems, you can give the host PC a fixed IP address in the
same subnet as your SpeedTouch™ (If the SpeedTouch™ is in its default
settings, that is an address between 192.168.1.1 and
192.168.1.253).
In case you use fixed IP addresses, the SpeedTouch™ has to be
configured as DNS server (default).
Supported web
browsers
Your web browser must be able to run Javascript. Following browsers are supported:
Internet Explorer (5.0 and later)
Netscape Navigator (4.7 and later)
Mozilla (1.2 and later)
Opera (5 and later)
Safari (1.0 and later)
Konqueror (2.2 and later)
Disable proxy server The Easy Setup will only work if the proxy server is disabled or if the proxy server is
bypassed for local addresses. For more information, see the help file of your web
browser.
To disable a proxy server in Internet Explorer:
1 In Internet Explorer, select Tools > Internet Options from the menu.
2 Select the Connections tab.
3 Click the Lan settings... button.
4 Clear the Use proxy server box and the Use automatic script box.
It is recommended first to disable all other network connections on your
!
computer, except the one connecting to your SpeedTouch™.
To disable a network connection:
1 In the Windows XP task bar, click the Start button
2 Select (All) Programs > Control Panel > (Network and Internet
Connections >) Network Connections.
3 Right-click on the network interface icon you want to disable and
choose Disable.
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E-DOC-CTC-20050126-0005 v1.0
© THOMSON 2005. All rights reserved. E-DOC-CT
C-20050126-0005 v1.0.
Need more help?
Additional help is available online at www.speedtouch.com
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