RCA 360, 350 User Manual
SpeedTouch™
350/360
ADSL Modems
Setup and User’s Guide
R4.2.7
300
SERIES
SpeedTouch™
350/360
R4.2.7
Contents
1 SpeedTouch™ Installation ............................................................... 5
1.1 Getting Acquainted with your SpeedTouch™.......................................................................... 6
1.2 Setting up your SpeedTouch™..................................................................................................... 9
1.3 SpeedTouch™ Local Network Setup .......................................................................................10
1.3.1 Ethernet Connection Setup..........................................................................................................11
1.3.2 USB Connection Setup for Microsoft Windows.....................................................................12
2 SpeedTouch™ Internet Connectivity .........................................15
2.1 Connect to the Internet via a Host PPPoE Dial-in Client ....................................................16
2.1.1 Using an MS Windows XP BroadBand Connection............................................................... 17
2.1.2 Using the Mac OS X PPPoE Dial-in Client ...............................................................................21
3 SpeedTouch™ Web Interface ......................................................23
3.1 Basic Topics Menu Links...............................................................................................................25
3.2 Advanced Topics Menu Links......................................................................................................27
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4 Support............................................................................................... 33
4.1 SpeedTouch™ Configuration Setup..........................................................................................34
4.1.1 Microsoft Windows SpeedTouch™ Configuration Setup .................................................... 36
4.1.2 Operating System Independent SpeedTouch™ Configuration Setup ................................ 41
4.2 SpeedTouch™ System Software Upgrade ...............................................................................44
4.2.1 Upgrade via the SpeedTouch™ Upgrade Wizard .................................................................. 45
4.2.2 Manual System Software Management via BOOTP Server .................................................. 50
4.3 Resetting the SpeedTouch™.......................................................................................................52
4.4 Troubleshooting .............................................................................................................................53
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1 SpeedTouch™ Installation
1 SpeedTouch™ Installation
Introduction Thank you for purchasing a THOMSON SpeedTouch™ DSL product!
With the SpeedTouch™350(i) and SpeedTouch™360(i) Asymmetric Digital Subscriber
Line (ADSL) Modems, surfing the Internet will become a whole new experience.
In this Setup and User's
Guide
Applicability The document covers the following SpeedTouch™ products:
Terminology Generally, the SpeedTouch™350(i) and SpeedTouch™360(i) will be referred to as
Safety instructions Before connecting the SpeedTouch™, please read the SpeedTouch™ Quick Installation
Documentation and
software updates
This Setup and User’s Guide will assist you in getting acquainted with the SpeedTouch™350/360 and in getting connected quickly to the Internet.
• the SpeedTouch™350 ADSL/POTS modem
• the SpeedTouch™350i ADSL/ISDN modem
• the SpeedTouch™360 ADSL/POTS modem
• the SpeedTouch™360i ADSL/ISDN modem
Note You can easily identify your product by checking the identification label
located on the bottom of your SpeedTouch™.
SpeedTouch™ in this Setup and User's Guide unless specifically indicated.
Guide en Safety Instructions.
The SpeedTouch™ products continue to evolve as extra and new functionalities are
made available.
For more information on the latest technological innovations, software upgrades, and
documents, please visit the SpeedTouch™ web site at:
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www.speedtouch.com
.
5
1 SpeedTouch™ Installation
1.1 Getting Acquainted with your SpeedTouch™
Introduction Prior to proceeding, please make sure to read first the SpeedTouch™ Quick Installation
Guide. It provides important package content and safety information.
Check whether all items are present in your package.
In the event of damaged or missing items, please contact your local product dealer for
further information.
Front panel layout Your SpeedTouch™is presented in a desktop housing box:
Front panel LEDs A set of LEDs is provided to overview the SpeedTouch™ status:
LED indicator LED logo Description
Power Power/System status LED
Ethernet LAN link/activity LED
USB (if present) USB link/activity LED
DSL DSL synchronization LED
Internet WAN/Internet connection LED
Note The USB LED is available on the SpeedTouch™360(i) product only.
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1 SpeedTouch™ Installation
LED functionality The functionality of the LEDs is described in the table below:
Indicator Description
Name Color Status
Power Off Power off
Green Solid Power on, normal operation
Ethernet Off No Ethernet link
Green Solid Ethernet link, no LAN activity
Flashing Ethernet link, LAN activity
USB (if present) Off No USB link
Green Solid USB link, no activity
Flashing USB link, activity
DSL Off No DSL line
Green Flashing Pending DSL line synchronization
Solid DSL line synchronized
Internet Off No WAN connection, due to either:
• no DSL line synchronization
• no Bridged Ethernet interface
Green Solid WAN/Internet IP connected, no
activity (upstream nor downstream)
Flashing WAN/Internet IP connected, traffic
is passing (upstream and/or downstream)
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1 SpeedTouch™ Installation
A
A
C
Back panel layout Depending on the product you purchased, your SpeedTouch™ is equipped with:
•
A single 10/100Base-T Ethernet port:
B
D E F
Ethernet port LED
functionality
• A single 10/100Base-T Ethernet port and a USB port:
B
D E F
A DSL line port (marked grey) D Recessed Reset button
B 10/100Base-T Ethernet port
EPower button
(marked yellow)
C USB port (marked blue) F Power inlet
The yellow marked Ethernet port on the rear panel has one LED to indicate the
connection integrity (activity). Depending on the SpeedTouch™ product you are using,
a second LED may be provided to indicate the 10/100Base-T selection:
BA
Indicator Description
Name LED Status
A
(Optional)
B Integrity
10/100Base-T Off 10Base-T Ethernet connection.
On 100Base-T Ethernet connection.
Off No connection on this port.
(Activity)
On Ethernet link up.
8
Flashing Data is flowing from/to this port.
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1.2 Setting up your SpeedTouch™
SpeedTouch™ variants Two ADSL variants of the SpeedTouch™ exist:
• The ADSL/POTS variant connecting to an analog Plain Old Telephone Service
(POTS) line
• The ADSL/ISDN variant connecting to a digital Integrated Services Digital
Network (ISDN) line
You can easily identify your variant by checking the identification label located on the
bottom of your SpeedTouch™.
Use only the SpeedTouch™ variant which is appropriate for the DSL service provided
to your premises. Check with your Service Provider to determine whether your SpeedTouch™ is adapted to ADSL service requirements.
ADSL service The appropriate DSL service must be available at your premises:
• ADSL service must be enabled on your telephone line.
1 SpeedTouch™ Installation
• As both telephone and ADSL service are simultaneously available from the same
copper pair, you will need a central splitter or distributed filters for decoupling
ADSL and telephone signals.
Always contact your Service Provider when installing splitters/filters! Public telephone
lines carry voltages that can cause electric shock. Only install splitter/filters yourself if
these are qualified for that purpose. Other splitter/filters may only be installed by qualified service personnel.
Connect the DSL line The grey DSL port on the SpeedTouch™ is marked .
Use the grey DSL cable provided to wire the SpeedTouch™ DSL port to your telephone wall outlet or distributed filter.
Connect the power
supply
Turn on the
SpeedTouch™
Always check first whether the power supply adapter provided is suitable for the local
power specifications. Contact your Service Provider in case of any doubt.
The power inlet on the SpeedTouch™ is marked .
Plug the adapter's coaxial jack into the SpeedTouch™'s power inlet and plug the power
supply into a power socket outlet.
Once all previous steps are completed, you can turn on the SpeedTouch™ with the
power button located on the SpeedTouch™ rear panel.
• Push in the button to switch on the SpeedTouch™.
• Push to release the button to switch off the SpeedTouch™.
Connecting your
computer(s)
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Depending on the SpeedTouch™ variant you have, various solutions are available to
connect your computer(s) to the device. Proceed with “1.3 SpeedTouch™ Local
Network Setup” on page 10.
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1 SpeedTouch™ Installation
1.3 SpeedTouch™ Local Network Setup
Introduction Depending on the SpeedTouch™ variant you have, various solutions are available to
connect your computer(s) to the device:
• The SpeedTouch™350(i) supports Ethernet connectivity only
• The SpeedTouch™360(i) supports both Ethernet connectivity and USB connec-
tivity simultaneously.
Ethernet connectivity Ethernet connectivity is Operating System independent. It can even be used for simulta-
neously connecting multiple computers running various Operating Systems.
See “1.3.1 Ethernet Connection Setup” on page 11 for more information.
USB connectivity The SpeedTouch™360(i) USB port allows you to connect one computer to the Speed-
Touch™ via its USB port. This scenario may be useful in case your computer is not
equipped with an Ethernet port
USB connectivity is supported for following Operating Systems:
• Microsoft Windows OSs
• MS Windows 98/98SE
• MS Windows Millennium
• MS Windows 2000
• MS Windows XP
Before being able to connect to the SpeedTouch™ through the USB connection you
must first install USB drivers. Proceed with “1.3.2 USB Connection Setup for Microsoft
Windows” on page 12.
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1 SpeedTouch™ Installation
1.3.1 Ethernet Connection Setup
Note This section is applicable for both the SpeedTouch™350(i) and the SpeedTouch™360(i)
products.
Local network The SpeedTouch™’s yellow marked 10/100Base-T autosensing MDI/MDI-X Ethernet
port on the rear panel allows you to connect the SpeedTouch™ to an existing 10 or
100Base-T Ethernet network or a single computer with installed Ethernet card.
Note In the SpeedTouch™ package, a yellow full-wired straight-through RJ45/RJ45
Ethernet cable is included to connect a single computer to your SpeedTouch™.
You will need an external Ethernet hub or switch and the appropriate Ethernet cables
to connect multiple computers.
Standard wiring
procedure
Ethernet link check The SpeedTouch™ LED indicators allow you to check your Ethernet.
Use the Ethernet cable provided to wire your computer's Ethernet port to the SpeedTouch™'s Ethernet port.
If needed, you can use the yellow Ethernet cable included to wire any Ethernet port of
the Ethernet hub or switch to the SpeedTouch™’s Ethernet port.
Note If an external hub or switch is used for Ethernet networking, please follow
the installation instructions supplied with the hub or switch for connections
and Ethernet cabling.
See “1.1 Getting Acquainted with your SpeedTouch™” on page 6 for more information.
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1 SpeedTouch™ Installation
1.3.2 USB Connection Setup for Microsoft Windows
Note This section is only applicable for the SpeedTouch™360(i) product when connecting a
PC (running an MS Windows OS) through the device’s USB port.
Supported Operating
Systems
System requirements • For Windows 98/98SE/ME:
Installing and using the SpeedTouch™ USB connection is supported for following
Microsoft Operating Systems:
• MS Windows 98/98SE
• MS Windows Millennium
• MS Windows 2000
• MS Windows XP
You may need the Windows installation CD-ROM during installation.
Note The installation procedures might be slightly different depending on the MS
Windows OS you are using:
• Pentium processor 166 MHz or compatible
• 32 megabytes (MB) of memory
• For Windows 2000/XP:
• Pentium II processor or compatible
• 64 MB of memory
• 30 MB of free disk space
Prerequisites Make sure to remove any SpeedTouch™ USB driver installation that may reside on your
PC before you install the USB drivers from the SpeedTouch™ Setup CD-ROM delivered with your SpeedTouch™360(i) product.
Make sure both your PC and SpeedTouch™ are turned on and operational.
Installing the
SpeedTouch™ USB
connection
The installation is Plug and Play, meaning that installation will require almost no effort.
Proceed as follows
1 Insert the USB cable provided into the SpeedTouch™ USB port marked with the
USB logo: .
2 The other end of the USB cable fits in (one of) the USB port(s) of your PC. In
most cases your PC's USB port is marked with the same USB symbol.
Note You can also connect your PC to the SpeedTouch™ via a USB hub.
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1 SpeedTouch™ Installation
3 Windows will automatically recognize the THOMSON USB Remote NDIS device:
4 The Windows Found New Hardware Wizard appears:
This wizard will guide you through the installation procedure of the SpeedTouch™
USB drivers.
Click Next to continue.
5 The following windows of the Found New Hardware Wizard allow you to select
locations where it should search for drivers:
Insert the SpeedTouch™ Setup CD-ROM, make sure that the wizard looks for the
drivers on the CD-ROM drive and click Next to continue.
6 The wizard will notify that it found drivers for the THOMSON USB Remote NDIS
device on the CD-ROM.
Click Next to continue.
7 The installation procedure continues with the installation of the USB Remote
NDIS drivers.
8 In the following windows you can follow the installation procedure. Click Next
whenever requested to continue the installation.
9 At the end of the procedure, the following window appears:
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Click Finish to complete the installation.
10 As a result your USB connection is installed and ready for use.
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1 SpeedTouch™ Installation
Verifying USB
connectivity
Connecting another
computer
The SpeedTouch™360 USB connection is represented as a local network interface. You
can easily check this interface by opening the Network Connections window from
Windows’s Control Panel:
Optionally you can connect another computer, using the SpeedTouch™360 Ethernet
port.
Connecting to the
Internet
In most cases no additional configuration of your SpeedTouch™ is required. You can
immediately connect your computer to the Internet (see “2 SpeedTouch™ Internet
Connectivity” on page 15).
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2 SpeedTouch™ Internet Connectivity
2 SpeedTouch™ Internet Connectivity
Introduction This chapter provides information on how to access the Internet via your Speed-
Touch™.
Once the SpeedTouch™ has been installed and the computers prepared as outlined in
“1 SpeedTouch™ Installation” on page 5, you are ready to connect to the Internet.
Access methods Depending on your Service Provider’s Internet Service requirements you may have:
• Direct access
As soon as the initial installation of the SpeedTouch™ and preparation of your
computer has been done, continuous and immediate Internet/WAN access is
available via the SpeedTouch™.
• Dial-in access
Internet/WAN access must be explicitly established, e.g. by “dialing” into
a Broadband Remote Access Server (BRAS) via a dial-in application on your
computer.
See “2.1 Connect to the Internet via a Host PPPoE Dial-in Client” on page 16 for
more information.
The method used depends on the Service Provider's requirements.
SpeedTouch™ Internet
configuration
Your Internet
connection
Your SpeedTouch™ has been prepared for providing the appropriate Internet services
out of the box, meaning that in the very most cases no specific configuration of the
device needs to be done.
By default following Internet services are readily available:
• Virtual Channel (VC) - VPI/VCI=0/35 (ETHoA, LLC/snap - Bridged Ethernet)
• Virtual Channel (VC) - VPI/VCI=8/35 (ETHoA, LLC/snap - Bridged Ethernet)
• Virtual Channel (VC) - VPI/VCI=1/101 (ETHoA, LLC/snap - Bridged Ethernet)
• Virtual Channel (VC) - VPI/VCI=1/32 (ETHoA, LLC/snap - Bridged Ethernet)
• Virtual Channel (VC) - VPI/VCI=0/100 (ETHoA, LLC/snap - Bridged Ethernet)
• Virtual Channel (VC) - VPI/VCI=8/48 (ETHoA, LLC/snap - Bridged Ethernet)
• Automatic Permanent Virtual Channel (PVC) configuration (if supported by the
Telephone Operator/Service Provider)
Note Bridged Ethernet is also referred to as (IEEE802.1b Transparent) Bridging.
In case your Service Provider instructs you to use an Internet service, other than the
ones listed above (i.e. another Virtual Channel needs to be applied for Bridged
Ethernet), please see “4.1 SpeedTouch™ Configuration Setup” on page 34.
Regardless of whether a direct access or a dial-in access method is used to make your
connection, once the connection is established, opening your web browser is enough to
access the World Wide Web (WWW) or Internet.
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Note In case of direct access, the remote organization might ask for a user name
and password on an Internet welcome page.
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2 SpeedTouch™ Internet Connectivity
2.1 Connect to the Internet via a Host PPPoE Dialin Client
Introduction This section explains how you can connect to the Internet using a Broadband PPPoE
dial-in application. The PPP over Ethernet connection scenario provides PPP-like dial-in
behavior over the virtual Ethernet segment.
BroadBand dial-in
clients
To connect to the Internet you can use:
• An MS Windows XP broadband dial-in client.
See “2.1.1 Using an MS Windows XP BroadBand Connection.” on page 17 for
more information.
• A Mac OS X broadband dial-in client (Ethernet connectivity only).
See “2.1.2 Using the Mac OS X PPPoE Dial-in Client” on page 21 for more infor-
mation.
- or -
• A broadband PPPoE dial-in client provided by your Service Provider to connect to
the Internet
Note Required for PPPoE session connectivity in case of
MS Windows 98(SE), MS Windows ME, MS Windows 2000 and
Mac OS 8.6/9.x.
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