Raymar RT20 Quick Start Manual

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Raymar RT20xx Series

Quick Start Guide

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Table of Contents

Raymar RT20xx Series Quick Start Guide Issue: 1.2 Page 2 of 15

1 Preface .................................................................................................... 3

1.1 Safety instructions ................................................................................. 3

1.2 Electrical safety ...................................................................................... 3

1.3 Wireless safety ....................................................................................... 3

1.4 Product disposal ..................................................................................... 4

2 Introduction ............................................................................................ 5

2.1 4G LTE .................................................................................................... 5

2.2 GPRS ...................................................................................................... 5

2.3 HSPA+ .................................................................................................... 5

2.4 HSDPA .................................................................................................... 5

2.5 HSUPA .................................................................................................... 5

2.6 UMTS ...................................................................................................... 5

2.7 EDGE ...................................................................................................... 5

2.8 CSD in EGSM900/GSM1800 MHz ............................................................. 6

3 Getting started ........................................................................................ 7

3.1 Serial number ......................................................................................... 7

3.2 Inserting the SIM card ........................................................................... 7

3.3 Connecting the antenna ......................................................................... 7

3.3.1 Antenna diversity ................................................................................... 8

3.4 Connecting the power supply ................................................................. 8

4 LED behaviour ......................................................................................... 9

4.1 Main LED behaviour ................................................................................ 9

4.2 Ethernet port LED behaviour ................................................................ 10

5 Configuring the RT20xx for 3G/4G access ............................................. 11

6 Firmware updates information .............................................................. 14

7 Troubleshooting .................................................................................... 15

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Table of Contents

Raymar RT20xx Series Quick Start Guide Issue: 1.2 Page 3 of 15

1 Preface

1.1 Safety instructions

The router is complicated electronic equipment that may be repaired only by authorised and qualified personnel.

 Do not try to open or repair the router yourself.

 Do not place the router in a damp or humid place.

 Do not stack the router.

 The router should be used in a sheltered area, within a temperature range of 0oC

to 40oC.

 Do not expose the router to direct sunlight.

HIGH VOLTAGES

Under no circumstances is the router to be operated with the cover removed.

DANGEROUS SUBSTANCES

Semiconductor devices contain dangerous substances, such as beryllium and arsenic. Electronic devices must not be opened. If they become damaged, they must only be handled using protective gloves. If the substances inside the electronic devices come into contact with broken skin or wounds, hospital care must be sought immediately. Electronic components must be disposed of as hazardous toxic waste and must not be incinerated.

1.2 Electrical safety

The RT20xx Series router is a class I/II apparatus.

We recommend that an AC surge arrestor is installed in the AC outlet to which this equipment is connected.

Plug in the power supply into a socket outlet that is installed near the equipment and is easily accessible.

1.3 Wireless safety

Wireless routers incorporate a wireless radio module. Ensure the antenna is positioned at least one metre away from you and other people in normal operation.

If in a hospital or health care facility, do not use the router in areas where guidelines to switch off mobiles phones are posted. Medical equipment may be sensitive to RF energy.

The operation of cardiac pacemakers, other implanted medical equipment and hearing aids can be affected by interference from wireless routers when placed close to the device. People with pacemakers are advised to keep the wireless router away from the pacemaker while it is on.

Do not operate your wireless router in the presence of flammable gases, fumes or potentially explosive atmospheres. Wireless routers should not be used anywhere that blasting operations are taking place.

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Table of Contents

Raymar RT20xx Series Quick Start Guide Issue: 1.2 Page 4 of 15

Wireless routers operate using radio signals and cellular networks cannot be guaranteed to connect in all possible conditions. Therefore, you should not rely solely on any wireless device for life-critical communications.

1.4 Product disposal

The United Kingdom and Republic of Ireland are under an obligation to minimise the disposal of Waste Electrical and Electronic Equipment (WEEE) in domestic waste and encourage recycling, recovery and environmentally sound disposal. Raymar is committed to promoting the reuse, recycling and recovery of WEEE by contributing to the appropriate compliance schemes.

Our product packaging is marked with the crossed out wheeled bin symbol to indicate that the product must not be disposed of in domestic waste but disposed of through an approved WEEE take back scheme. For details of your local collection facilities, please contact your local authority.

Raymar WEEE registration number: WEE/CA2530XZ.

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2: Introduction

Raymar RT20xx Series Quick Start Guide Issue: 1.2 Page 5 of 15

2 Introduction

This configuration guide explains how to set up and configure a 3G connection on a Raymar RT20xx Series router.

3G is the third generation of mobile phone standards and technology. It is based on the International Telecommunication Union (ITU) family of standards under the International Mobile Telecommunications programme, IMT-2000.

3G and 4G technologies enable network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency. Services include wide-area wireless voice telephony, video calls, and broadband wireless data, all in a mobile environment.

The RT20xx Series can contain either a 3G or 4G wireless modem. The modem together with a SIM card establishes a WAN connection to the Internet or private network.

Data bearers are frame protocols that transport data streams. The GSM (3G) modem supports GPRS, Edge, HSDPA, HSUPA, UMTS and CSD. The 4G modem supports 4G frequencies and fails over to 3G, GPRS and EDGE technologies.

2.1 4G LTE

4G LTE is the fourth generation of mobile communication technology standards. It is a successor to 3G and provides greater bandwidth.

2.2 GPRS

GPRS (General Packet Radio Service) uses packet-switched technology to transmit small bursts of data. The 3G or 4G modem on the RT20xx Series supports multi-slot class 6, which allows a maximum data rate of 384Kbps class 3. The maximum data rate available to the 3G or 4G modem depends on provisioning by the network operator.

2.3 HSPA+

High-Speed Packet Access + is an improvement on UMTS with achievable download speeds of 21Mbps

2.4 HSDPA

HSDPA (High-Speed Downlink Packet Access) uses circuit-switched technology to transmit data at speeds of up to 7.2Mbps.

2.5 HSUPA

HSUPA (High-Speed Uplink Packet Access) is a 3G mobile protocol with uplink speeds of

5.76Mbps

2.6 UMTS

UMTS (Universal Mobile Telecommunications System) is a third generation technology providing higher transfer rates.

2.7 EDGE

EDGE uses the same frequencies as GPRS but offers better speeds. It is used when the signal strength for 3G or 4G is not sufficient.

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2: Introduction

Raymar RT20xx Series Quick Start Guide Issue: 1.2 Page 6 of 15

2.8 CSD in EGSM900/GSM1800 MHz

CSD (Circuit-Switched Data) mode enables the 3G modem to transmit data over the EGSM (Extended Global System for Mobile communications) frequency or the GSM frequency. The modem behaves as a dual-band mobile phone behaves

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3: Getting started

Raymar RT20xx Series Quick Start Guide Issue: 1.2 Page 7 of 15

3 Getting started

Note: images in this document show the RT2021 model. LEDS on other models may vary.

3.1 Serial number

When you receive your RT20xx Series router package retain the outer packaging. The label containing the model number, serial number (S/N) and part number (P/N) is located on the side of the packaging box.

Each RT20xx Series router is assigned a unique serial number. Record your device serial number on your warranty card or somewhere you can easily access it. You must reference your unique serial number (S/N) when you contact Raymar support for installation and configuration confirmation or should you request service on the device.

Unpack the contents. There is a matching label located on the bottom of the router.

3.2 Inserting the SIM card

1. Ensure the unit is powered off.

2. Hold the SIM card with the chip side facing down and the cut corner top left.

3. Gently push the SIM card into SIM slot 1 until it clicks in.

4. To remove the SIM card, gently push the SIM card. The card will click out.

WARNING

The SIM card MUST be inserted into the router before the unit is powered on.

Do not insert or remove the SIM card after the unit has been powered on.

3.3 Connecting the antenna

The RT20xx Series router is shipped with one antenna suitable for the model you ordered. If you require antenna diversity, contact your reseller.

Screw the antenna into the back MAIN SMA connector.

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3: Getting started

Raymar RT20xx Series Quick Start Guide Issue: 1.2 Page 8 of 15

3.3.1 Antenna diversity

The RT20xx Series router has an AUX connector for connection of a second antenna to allow for antenna diversity. Antenna diversity helps improve the quality and reliability of a wireless link by mitigating problems associated with multipath distortion.

Multipath distortion is a form of RF interference that occurs when a radio signal has more than one path between the receiver and the transmitter. It commonly occurs when there is no clear line of sight between the transmitter and receiver and instead the signal is reflected off hard surfaces such as shelves, ceilings and walls.

3.4 Connecting the power supply

1. Plug the power cable into an electrical socket suitable for a DC12V/1A power

supply.

2. The router initialises. The Power LED lights green, the CONFIG LED flashes, and

all the LEDs temporarily light in sequence. Then the router activates.

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4: LED behaviour

Raymar RT20xx Series Quick Start Guide Issue: 1.2 Page 9 of 15

4 LED behaviour

4.1 Main LED behaviour

The RT20xx Series router has single colour LEDs for power, config and signal strength.

When the router is powered on, the LED is green.

Figure 1: Power and config LED activity on a RT20xx model: power and config are on

The possible LED states are:

 Off  Flashing slowing  Flashing quickly  On

The following table describes the possible LED behaviour and meaning.

Booting

The RT20xx router takes approximately 2 minutes to boot up. During this time, the power LED is SOLID.

Other LEDs display different diagnostic patterns.

When start up is complete all LED activity will stabilise, indicating the unit is ready.

Power LED

Power

Off

No power/boot loader does not exist

Config LED

Unit running a valid configuration file

Flashing slowly

Unit running in recovery mode (5 Hz)

Flashing quickly

Unit running in factory configuration (2.5 Hz)

SIM LEDs

SIM selected and registered on the network

Off

Not selected or SIM not inserted

Flashing

SIM selected and not registered on the network

Signal LEDs

None

PPP not connected or signal strength <= -113dBm

PPP connected and signal strength <= -89dBm

PPP connected and signal strength between -89dBm and

-69dBm

PPP connected and signal strength >-69dBm

Table 1: LED behaviour and descriptions

Note: When PPP is not connected, none of the signal LEDs will light regardless of signal strength.

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4: LED behaviour

Raymar RT20xx Series Quick Start Guide Issue: 1.2 Page 10 of 15

4.2 Ethernet port LED behaviour

The Ethernet port has two LEDs: a LINK LED (green) and an ACT LED (amber). When looking at the port, the LED on the left hand side is the LINK LED, and the ACT LED is on the right hand side.

Figure 2: Ethernet LED activity on the rear of a RT2021 router

Link LED (green)

Off

No physical Ethernet link detected

Physical Ethernet link detected

ACT LED (amber)

Off

No data is being transmitted/received over the link

Flashing

Data is being transmitted/ received over the link

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5: Configuring the RT20xx for 3G/4G access

5 Configuring the RT20xx for 3G/4G access

1. Ensure the SIM is inserted into SIM 1 slot and that the power is connected to the

router.

2. When the router has booted up, browse to 192.168.100.1 and enter the default

user name and password.

User name: root

Password: admin

Figure 3: The RT20xx login page

3. Click Login.

4. In the top menu, select Network -> Interfaces.

Figure 4: The RT20xx interfaces menu

5. Click Edit on WAN or LAN to make your changes.

For WAN connectivity, the Common Configuration page appears.

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5: Configuring the RT20xx for 3G/4G access

Figure 5: The common connectivity page

6. Ensure the General Setup tab is selected.

7. For single SIM implementation, in the SIM drop down menu, select SIM 1.

8. Enter the APN information and the PAP/CHAP username and password.

9. Click Save & Apply.

10. To enable 3G/4G connection to connect on boot up, select the Advanced Settings

tab.

11. Select Bring up on boot.

12. Click Save & Apply.

13. To check for connectivity, return to the top menu, and under Network ->

Interfaces, the WAN interface will show receive and transmit packets and an IP address.

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5: Configuring the RT20xx for 3G/4G access

Figure 6: The interfaces overview page

14. To view 3G/4G connectivity information, browse to Status -> Mobile Stats.

Figure 7: The 3G/4G information page

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6: Firmware updates information

6 Firmware updates information

To obtain firmware updates for your RT20xx Series router, contact your reseller.

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7: Troubleshooting

7 Troubleshooting

Problem

Possible causes

Solution

I cannot access the RT20xx

The configured IP address or subnet, or both on your PC is incorrect.

Change the IP on your PC to contact the RT20xx on

192.168.100.1/24

The RT20xx is not running its factory configuration.

Check the config LED status. Flashing indicates its running its factory configuration. If it is solid, hold in the reset button for between 3 and 15 seconds and then release.

I cannot access the WAN network after manual configuration

The SIM is not inserted.

Power off the RT20xx, insert the SIM card and then power on the RT20xx.

The APN is incorrect.

Check the correct APN has been configured.

SIM username or password, or both are incorrect.

Check the correct SIM username and password settings.

There is a connection failure.

Check the status of Connection Monitor by, from the Start page, browsing to

>Advanced > Connection monitor.

The router performance is slow.

There is poor 3G signal strength.

Check the signal strength by, from the Start page, browsing to Status > 3G Info. Move the RT20xx to a better location and recheck signal strength