Installation & Operations Manual
Made in the USA
3 Year Warranty
Multi-Line Command Center
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
RP8500NE10DG
Ver. 3
08/18
Thank you for purchasing RATH’s Mult-Line Command Center. We are the largest Emergency Phone
Manufacturer in North America and have been in business for over 35 years.
We take great pride in our products, service, and support. Our Emergency Phones are of the highest
quality. Our experienced customer support teams are available to remotely assist with site preparation,
installation, and maintenance. It is our sincere hope that your experience with us has and will continue to
surpass your expectations.
Thank you for your business,
Tom Touchett
Table of Contents
Items Needed. . . . . . . . . . . . . . . . . . . . . . . . . .
Page 3
Pre-Installation Steps. . . . . . . . . . . . . . . . . . .
Typical System Wiring. . . . . . . . . . . . . . . . . . .
Distribution Module Wiring. . . . . . . . . . . . . . .
Setting the Date and Time. . . . . . . . . . . . . . . .
Phone Programming. . . . . . . . . . . . . . . . . . . .
Testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Command Center Operating Instructions. . .
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . .
Page 3
Page 3
Page 4
Page 8
Page 8
Page 9
Page 9
Page 10
Command Center Options Distribution Module Options
N56W24720 N. Corporate Circle Sussex, WI 53089
800-451-1460 www.rathcommunications.com
Items Needed
Included
• Command Center phone with phone line cable
• Distribution Module
• System wiring (pigtail cables, power cord, ethernet
cable for programming the Distribution Module if
needed)
• Cabinet (wall mount) or Stand (desk mount)
Not Included
• 22 or 24 AWG twisted, shielded cable
• Multimeter
• Analog phone for troubleshooting
• Recommended: Biscuit jack for each phone (if
needed, not applicable for elevator systems)
Pre-Installation Steps
Step 1
Mount the Distribution Module and Power Supply with the battery back up in an appropriate location,
installing the Command Center for wall mount units or the stand for desk mount units accordingly, then
remove the knock outs (if applicable). The recommended location to mount the Distribution Module and
Power Supply is in a network closet or machine room. Mount the Command Center according to the owner’s
specications.
Follow the diagram below for attaching the extender and foot stand to the back of the Command Center
phone as needed.
Step 2
For 5-16 line systems, remove the screws on the back of the Distribution Module and remove the cover to
expose the internal RJ45 interface connections.
Page 3
Typical System Layout
Command
Center
0
2
5
3
1
4 6
7
8 9
*
#
0
2
5
3
1
4 6
7
8 9
*
#
or Direct 24vac/vdc Supply
0
2
5
3
1
4 6
7
8 9
*
#
120 Volt Power
Connection to
UPS Control Port
Up to 16 Phones
(One Wire Pair Connection)
120 Volt Power Connection
to Incoming 120 Volt Power
Larger Systems Will Require
Addtional Pairs
Telco Lines
Distribution Module
Power Supply
with UPS
1 Wire Pair Per Phone
22AWG or 24AWG
Max. distance using
22AWG is 112,500’ and
using 24AWG is 70,300’
GROUND
NEUTRAL
120vac HOT
GROUND
NEUTRAL
120vac HOT
GROUND
NEUTRAL
120vac HOT
24/6VA
24/6VA
24/6VA
or Direct 24vac/vdc Supply
or Direct 24vac/vdc Supply
Page 4
Distribution Module Wiring
Step 3
Card Wiring
• These instructions apply for connecting the Command Center to the Distribution Module as well as for
connecting Emergency Phones to the Distribution Module.
• The maximum cable run to the Distribution Module from the base station phone is 6,200’ for 22AWG cable.
• The maximum cable run to an Emergency Phone is 112,500’ for 22AWG and 70,300’ for 24AWG cable.
• When connecting Elevator Phones to the Distribution Module, EIA/TIA Standards MUST be followed for
wiring the locations to single pair 22AWG or 24AWG UTP twisted, shielded cable.
• The outbound CO lines are assigned to the respective SLT connections in the numbered order. For
example, CO connection 1 is assigned to SLT connection 1.
Note: When using the Command Center for non-elevator applications, it is recommended to use a biscuit
jack for connecting each phone. The communication wire pair should be connected to the red and green
screw terminals on the biscuit jack. This will prevent loose connections that can cause the system to
malfunction.
Option 1
1-4 Line System:
• On top of each RJ11 interface there is a label indicating connection:
SLT is the port used for connecting elevator phones
DKP is the port used for connecting Command Center phone(s)
CO is the port used for outside Telco lines
• Plug the RJ11 connection of the line cord into the appropriate RJ11 interface using only the center pins.
Power Connection
24VDC=
1.5A(MAX)
Outside Phone
Line 1
Outside Phone
CO1
CO2 CO4
Line 3
CO3
Outside Phone
Line 4
Elevator Phone 1
Elevator Phone 3
SLT01
SLT02
Elevator Phone 4
Command Center
SLT03
DKP01
SLT04
DKP02
Outside Phone
Line 2
Elevator Phone 2
Page 5
Option 2
S01-S04
S05-S06 S07-S08
2007
2008
TELCO LINE 5
SLT DKP TWT
01 - 04
05 - 06
07 - 08
TELCO LINE 6
TELCO LINE 3
TELCO LINE 4
2005
2006
PHONE 5
PHONE 6
PHONE 7
PHONE 8
Note: Do not use
the green and
brown pairs
5-16 Line System:
• On top of each RJ45 interface there is a label indicating connection:
SLT is the port used for connecting elevator phones
DKP is the port used for connecting Command Center phone(s)
TWT is the port used for outside Telco lines
• Plug the supplied RJ45 pigtail cables into the RJ45 interface connections following the wiring chart and pin
out color scheme below.
• Refer to the top of the cards to see what type of RJ45 interface and number of extensions
• The same pin-out color scheme should be used for the primary card and for all additional cards. The
system uses T568-A for pin-out wiring.
• Each card installed in 5-16 line units will have 3 RJ45 interface connections
• The rst card installed will always be:
• Interface 1 (01-04): connection for up to 4 phones (SLT)
• Interface 2 (05-06): connection for up to 2 Telco lines (TWT)
• Interface 3 (07-08): connection for up to 2 Command Center Phones (DKP)
• Each additional card is used for connecting phones and phone lines:
• Interface 1 (01-04): connection for up to 4 phones (SLT)
• Interface 2 (05-06): connection for up to 2 Telco lines (TWT)
• Interface 3 (07-08): connection for up to 2 Telco lines (TWT)
Card 1 Example
01 - 04
05 - 06
07 - 08
SLT TWT DKP
Card 2 Example
S01-S04
S05-S06 S07-S08
COMMAND CENTER 1
TELCO LINE 1
2004
2002
2001
2003
TELCO LINE 2
SECONDARY COMMAND CENTER
PHONE 4
PHONE 2
PHONE 1
PHONE 3
Note: Do not use
the green and
brown pairs
Page 6
Option 3
17+ Line System:
• On top of each RJ45 interface there is a label indicating connection:
S_ is the port used for connecting elevator phones
TD(1-2)(3-4) with a dot under the D is the port used for connecting Command Center phone(s)
TD(1-2)(3-4) with a dot under the T is the port used for outside Telco lines
• Plug the supplied RJ45 pigtail cables into the RJ45 interface connections following the wiring chart and pin
out color scheme below.
• Refer to the top of the cards to see what type of RJ45 interface and number of extensions
• The same pin-out color scheme should be used for the primary card and for all additional cards. The
system uses T568-A for pin-out wiring.
• Each card installed in 17+ line system will have 6 RJ45 interface connections
• The rst card installed will always be:
• Interface 1 (S01-S04): connection for up to 4 phones
• Interface 2 (S05-S08): connection for up to 4 phones
• Interface 3 (S09-S12): connection for up to 4 phones
• Interface 4 (S13-S16): connection for up to 4 phones
• Interface 5 (D1-2): connection for up to 2 Command Center Phones
• Interface 6 (T1-2): connection for up to 2 Telco lines
• Each additional card is used for connecting phones:
• Interface 1 (S01-S04): connection for up to 4 phones
• Interface 2 (S05-S08): connection for up to 4 phones
• Interface 3 (S09-S12): connection for up to 4 phones
• Interface 4 (S13-S16): connection for up to 4 phones
• Interface 5 (S17-S18): connection for up to 2 phones
• Interface 6 (S19-S20): connection for up to 2 phones
• Or for connecting phone lines:
• Interface 1 (TD1-TD4): connection for up to 4 Telco lines
• Interface 2 (TD5-TD8): connection for up to 4 Telco lines
• Interface 3 (TD9-TD12): connection for up to 4 Telco lines
• Interface 4 (TD13-16): connection for up to 4 Telco lines
Card 1 Example
S01-S04
S05-S08
S09-S12
S13-S16
D1-2 T1-2
COMMAND CENTER 1
2004
2002
2001
2003
2008
2006
2005
2007
2012
2010
2009
2011
2016
2014
2013
2015
SECONDARY COMMAND CENTER
PHONE 4
PHONE 2
PHONE 1
PHONE 3
PHONE 8
PHONE 6
PHONE 5
PHONE 7
PHONE 12
PHONE 10
PHONE 9
PHONE 11
PHONE 16
PHONE 14
PHONE 13
PHONE 15
TELCO LINE 1
TELCO LINE 2
Note: Do not use
the green and
brown pairs
Page 7
Card 2 Example
S01-S04
S05-S08
S09-S12
2019
2020
2033
2034
2017
20018
PHONE 17
PHONE 18
PHONE 19
PHONE 20
Note: Do not use
the green and
brown pairs
S13-S16
S17-S18 S19-S20
2023
2024
2021
2022
PHONE 21
PHONE 22
PHONE 23
PHONE 24
2027
2028
2025
2026
PHONE 25
PHONE 26
PHONE 27
PHONE 28
2031
2032
2029
2030
PHONE 29
PHONE 30
PHONE 31
PHONE 32
PHONE 33
PHONE 34
2035
2036
PHONE 35
PHONE 36
TD1-TD4
TD5-TD8
TD9-TD12
OUTSIDE LINE 5
OUTSIDE LINE 6
OUTSIDE LINE 3
OUTSIDE LINE 4
TD13-TD16
OUTSIDE LINE 9
OUTSIDE LINE 10
OUTSIDE LINE 7
OUTSIDE LINE 8
OUTSIDE LINE 13
OUTSIDE LINE 14
OUTSIDE LINE 11
OUTSIDE LINE 12
OUTSIDE LINE 17
OUTSIDE LINE 18
OUTSIDE LINE 15
OUTSIDE LINE 16
Option 1: For connecting phones
S01-S04
S05-S08
S09-S12
S13-S16
D1-2 T1-2
COMMAND CENTER 1
TELCO LINE 1
Option 2: For connecting outside phone lines
2004
2002
2001
2003
2008
2006
2005
2007
2012
2010
2009
2011
2016
2014
2013
2015
SECONDARY COMMAND CENTER
TELCO LINE 2
PHONE 4
PHONE 2
PHONE 1
PHONE 3
PHONE 8
PHONE 6
PHONE 5
PHONE 7
PHONE 12
PHONE 10
PHONE 9
PHONE 11
PHONE 16
PHONE 14
PHONE 13
PHONE 15
Note: Do not use
the green and
brown pairs
Page 8
Step 4
Apply AC power to the Distribution Module by connecting the supplied power cable from the Distribution
Module to the RATH® model RP7700104 or RP7701500 Power Supply.
Step 5
Turn on the Power Supply.
Setting the Date and Time
Step 6
All Distribution Module programming will be done from the Command Center handset.
1. Entering Program Mode
a. Dial 1#91
b. Enter Password: 7284
2. Program the time zone
a. Dial 1002 followed by the appropriate time zone code
Eastern Time Zone = 111
Central Time Zone = 112
Mountain Time Zone = 113
Pacic Time Zone = 114
b. Touch the GREEN button in the middle of the phone when nished
3. Program the date (month-day-year format):
a. Dial 1001 followed by the appropriate date (xx/xx/xxxx)
Example: for February 15, 2011 dial 02152011
b. Touch the GREEN button in the middle of the phone when nished
4. Program the time (military time including hour-minute-second):
a. Dial 1003 followed by the appropriate time (xx/xx/00)
Example: for 2:30 pm dial 143000
b. Touch the GREEN button in the middle of the phone when nished
5. To Exit Program Mode dial 00 followed by the GREEN button
Phone Programming
Step 7
Programming the phone line:
Option 1
Elevator Phone calls a number outside the building:
1. For the Elevator Phone to call a number outside the building, it must be programmed to rst dial 9,
Pause, Pause then the phone number
2. Follow the directions that came with the Elevator Phone to program Memory Location 1 to dial 9, Pause,
Pause then the digits of the outside phone number
Page 9
Option 2
Elevator Phone calls the Command Center rst, then a number outside the building:
1. The Elevator Phone can be programmed to call the Command Center rst and, if that call is not
answered, call an outside number
2. Follow the directions that came with the Elevator Phone to program Memory Location 1 to dial 3001, then
program Memory Location 2 to dial 9, Pause, Pause then the outside phone number
Note: Do NOT use “Ring Down” lines on multi-line systems
Note: When using the location message feature on the Elevator Phone, it is recommended to add two
pauses at the end of the programmed dialed number.
Example: For dialing the Command Center, program the Elevator Phone to dial 3001, Pause, Pause
Testing
Step 8
Once the installation and programming steps are complete, test each extension by placing a call to conrm
the connections. If all testing is successful, replace the cover on the Distribution Module and secure with the
provided screws (if applicable).
Command Center Operating Instructions
Indicator Status:
1. Red LED Light = Incoming Call or Connected to Outside Party
2. Blue LED Light = Active Call
3. Blue LED Flashing = Call on Hold
Answering Call at Command Center:
1. Lift handset to answer rst incoming call
2. Press Call Answer Button 1
3. If multiple calls, press subsequent Call Answer Button 2, 3, etc. (this will place the previous calls on hold)
4. To rejoin a call on hold, press the ashing blue LED next to the desired location
Joining a Call Already in Progress:
1. Pick up the handset and press the red LED
2. Listen for a busy tone
3. Press the number 5 button on the numeric keypad
Disconnect Calls:
Option 1:
1. Hang up the handset to disconnect an active call
Option 2:
1. Select the blue ashing LED to take the call o hold
2. Hang up the handset to disconnect the call
Note: Each call must be disconnected individually
Calling a Location:
1. Pick up the handset and press the desired location key (blue LED will light)
Call the Last Location that Dialed Out:
1. Pick up the handset and dial 1092
Page 10
Troubleshooting
Problem Possible Cause & Solutions
Command Center
will not power on:
Emergency Phones
will not call out:
Phone will make
internal calls, but not
external calls:
• Check wires for voltage. It should be 28VDC
• If no voltage is detected, conrm you are connected to the DKP
interface on the Distribution Module
• If you have 48VDC, you are incorrectly connected to an SLT interface
• Check wires for voltage. It should be 48VDC
• If no voltage is detected, conrm you are connected to the SLT
interface on the Distribution Module. Note: some SLT interface only
use the blue and orange pairs
• If you have 28VDC, you are incorrectly connected to the DKP
interface
• Make sure you dial any access digit that may be required to dial out
of your building
• Check the phone line is connected to the correct interface on the
Distribution Module
• Verify the phone line by making sure it has 48-52VDC on the line and
use an analog phone to verify you are able to call in and out
Insucient volume
on call boxes:
Lights continuously
blink on button for
call box:
Lights periodically
blink on Command
Center:
• To adjust the volume on SmartPhones, turn the VR1 potentiometer
• To adjust the volume on 2400 Phones, use the VOL key
• The phone is not properly hung up. Lift the Command Center
handset, select the blinking light, then hang up the handset
• This indicates the phone is doing a phone line check. This is a
normal function of the system and no action is needed
• To disable this function, refer to the SmartPhone Programming Guide
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