Rascal 309, 329LE Owners Manual & Service Record

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Electric Mobility Euro Limited, Canal Way, Ilminster, Somerset TA19 9DL

Telephone: 01460 258100 www.electricmobility.co.uk

Issue 3: 11/11

Rascal 309 / 329LE Scooter

Owners Manual & Service Record

Rascal 309

Rascal 329LE

Electric Mobility Euro Ltd has designed these powerful, durable long range, road-capable scooters for comfort during outdoor use. So long as they are maintained and operated in accordance with this manual they should last for many years, and provide you with freedom and independence.

Please read this manual thoroughly before using your scooter. If you have any doubts about warnings or instructions, ask your dealer for an explanation.

If you think the scooter may be damaged, do not drive it but contact your dealer for advice.

We suggest that you keep this manual in a safe place. It contains essential information on the operation of the scooter and includes the maintenance records. If at any time you feel you may not be able to control the vehicle safely, do not drive, but consult your dealer for a solution.

2 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Notice

All Electric Mobility Vehicles are sold through authorised dealers. Make sure your dealer demonstrates all the features of the product prior to, or when, it is delivered.

Warning!

This manual contains important safety notices. Please take time to read and understand them. Ignoring them may endanger you or others.

309

329LE

Contents

Dealer information 4

Features and layout 4

Safety information 5

Intended use 5

afety Information 6

Controls - Dashboard 7

Controls - Driving Controls & Accelerator 8

Freewheel Device 8

Battery Cut-Out 8

Brakes 9

Armrest adjustment 9

Swivel seat 9

Seat back adjustment 10

Seat position adjustment 10

Tiller folding 10

Driving the vehicle 11

Driving the vehicle - hazards 11

Transporting your scooter 12

Assembling your scooter 13

Battery charging 14

Charging your batteries - further information 16

Additional information 17

Servicing & maintenance 17

Troubleshooting guide 18

Diagnostic Table 18

User maintenance 19

Additional safety information 19

Frequently asked questions 20

Engineers checklist 21

Guarantee & Warranty 22

Technical information regarding EMI 22

Technical specification - 309 23

Technical specification - 329LE 24

Brochure request 25

Warranty Card - dealer information 25

Service log 27

4 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Dealer Information

For product information see serial number plate on the seat post under the seat.

Manufacturer

Electric Mobility Euro Limited

Canal Way, Ilminster, Somerset TA19 9DL Company Registration in England No. 2419231

Features and Layout

The photo shows the Model 329 LE model scooter. The Model 309 is similar but has a slightly shorter chassis smaller wheels and is limited to 6 mph. See Technical Specification Sheet for detail.

his is your contact number

for service and support

Dealer Stamp

Telephone: Email:

Product Model Number

Serial Number

Date of Purchase

Owner

Fold down backrest

Fold up / Adjustable armrests

Freewheel lever (right hand side)

Forward/reverse lever

Removable

front basket

Tiller Adjustment

Tiller charging socket

Pneumatic

tyres all round

Internal batteries

Safety Information

Read this manual thoroughly before driving or operating the vehicle. T

his handbook is applicable for all Rascal 309 and 329LE scooters.

If you have any doubt about the content of this manual phone your dealer to resolve the problem. Please read this manual, and ensure your scooter is serviced regularly.

© 2009 Electric Mobility Euro Ltd. No liability is assumed with respect to the use of any information contained in this publication. While every precaution has been taken in the preparation of this publication Electric Mobility Euro Ltd. assumes no responsibility for errors or omissions nor is any liability assumed for damages resulting from the use of information contained in this publication. This publication, as well as the operational details described herein, is subject to change without notice.

Intended use of the vehicle

The 309 and 329 LE scooters are designed for use by adults with a disability (up to the maximum recommended weight) who require a robust, comfortable scooter that is ideal for shopping and other visits. The 309 is lighter and with a better turning radius, but is limited to 6 mph. The 329 LE is a medium range 8 mph scooter which is suited for travel on public roads when this is required. When on pavements both models should be used in the Lo setting and should not exceed 4 m.p.h. Both scooters have lighting to enable them to operate in the dark.

The scooters are intended for use on pavements and roads and other reasonably paved areas. They can mount kerbs and obstacles up to that specified in the Technical Specification Sheet and, with careful driving, can tackle moderately difficult terrain, but high kerbs should be avoided.

Users could endanger themselves and others if they are not capable of driving this scooter safely. Dealers will advise on the most suitable vehicle from the Electric Mobility range, but it is up to users to ensure that they have the manual dexterity to drive the vehicle, adequate sight and hearing to perceive danger in time, and can at all times operate the scooter safely in the expected conditions. If in doubt we suggest you consult a healthcare professional or your nearest dealer for advice on the most suitable scooter for your particular condition. Users should also regularly assess their ability to operate their vehicle safely.

The 329LE scooter has larger wheels to enable it to negotiate uneven surfaces, but rutted or soft, slippery grassy areas should always be avoided.

Within this manual there are important safety notices. They are clearly marked with the sign (left) Make sure that you understand all these notices. If you have any doubt, contact your dealer.

6 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Safety Information

General Warnings

Warning ! The operation of scooters can endanger the life of the driver or third parties. Any driver should

always be fully capable of operating this vehicle safely.

Warning ! Sitting for long periods may increase the chance of thromboses or pressure sores. Users prone to

such conditions are advised to take medical advice.

Warning ! The Rascal 309 and 329LE scooters have been designed and tested for drivers with weights up to

those in the Technical Specification Sheet. These weights should never be exceeded.

Warning ! Front Basket. The basket mounted on the front has a weight limit of 10 lbs or 4.5 kgs. Do not

exceed this as it could affect steering. Do not carry or attach anything to the handlebars or controls as this could affect the driving safety.

Warning ! Passengers, even children, should never be carried.

Warning ! Electromagnetic interference may affect the driving of this scooter:

• Do not operate devices such as CB radios or mobile phones while the vehicle is switched on.

• Avoid getting close to transmitter masts, such as television and radio stations. If your vehicle ever starts to operate by itself switch it off and report this to your Dealer.

Warning ! The operation of any scooter may affect sensitive electronic circuits such as alarm systems or

automatic doors in shops.

Driving

Warning ! Freewheel device Before getting on the scooter, always check that the freewheel lever is in the

"Drive” Position (see page 8). When the lever is in the Freewheel position there is no braking and the scooter could run down a slope and cause injury or even death.

NEVER SIT ON THE SCOOTER WHEN IN FREEWHEEL.

Warning ! Tiller Lock Before driving off, always check that the tiller is locked and cannot move forward or back.

Warning ! Damage Before driving off check the scooter for damage, particularly that which might affect the

steering, or the attachment of the rear part to the front of the scooter.

Warning ! Battery Charge Before driving off always check the battery indicator. If you are in any doubt,

ensure the batteries are fully charged before starting on a journey.

Warning ! Slopes On steep slopes the scooter could topple over. Never exceed the Maximum Safe Slope in

the Technical Specification Sheet. Always try to avoid crossing a slope. If you have to cross a slope, take great care to avoid tipping. Never make sharp turns on slopes. Never drive on slippery or icy slopes. Never back down a slope as your scooter could tip over backwards. If you are not comfortable with the hill gradient, consider an alternative route.

Warning ! Kerbs Wherever possible try and avoid kerbs and use access ramps. Never tackle kerbs greater than

permitted in the Technical Specification Always tackle kerbs straight on.

Warning ! Speed Turning at maximum speed might cause the scooter to topple over. Always slow down for

turns. When expecting tight turns select the Lo speed setting and reduce speed on the control dial.

Warning ! Hi Speed Selection Only select the Hi setting for travel on roads. Do not use this setting on

pavements. If you expect to travel over uneven ground do not use the Hi setting as the risk of toppling is increased.

Warning ! Stopping If the scooter stops suddenly when turning, the scooter might topple. Try not to brake

hen turning.

Warning ! Leaning Over Do not lean sideways, as this could cause the scooter to topple.

Warning ! Escalators Never drive this scooter onto an escalator as this could cause toppling and severe injury.

Warning ! Roads Cross roads at designated places where access and exit is ramped.

Warning ! Driving in poor visibility, Scooters are not easily seen. Always turn your lights on in poor visibility

or when travelling on roads. Consider wearing a high visibility jacket to warn others of your presence.

Warning ! If the vehicle is left out in the sun, surfaces could become extremely hot. Always try to park the

vehicle in the shade.

Warning ! This vehicle is not suitable for use as a seat for an occupant when in a motor vehicle.

Controls - Dashboard

Before driving your vehicle it is important to familiarise yourself with the controls. Do not attempt to drive the vehicle before reading the rest of this Handbook.

Dashboard Description

1. Power Indicator Lamp. The lamp illuminates when the ignition is on. If there is a fault it will flash.

2. Battery Indicator: This instrument shows the level of charge in the batteries. When in the green area the

batteries are fully charged. When in the yellow area the batteries need recharging and when in the red area the batteries urgently need recharging. Note: When the vehicle is climbing a steep incline or starting off, the level may drop momentarily; this is normal.

3. Parking Brake. A hand operated parking brake is on the right hand handlebar. NB: Only available on the

329LE model.

4. Speed Selection. The speed selector ( Hi – Lo Switch). When Hi is selected the maximum speed is 12.8 k.p.h.

or 8m.p.h ( 6 m.p.h. in the case of the 309) and when Lo is selected is restricted to 4 m.p.h. The Lo setting should always be used on pavements.

8 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Freewheel Device

When the vehicle is switched off the brakes are automatically engaged. This is called “Failsafe Braking”. Also, if the batteries are flat, the brakes are applied. There may be occasions where you may wish to move the vehicle without power. To do this there is a Freewheel Device fitted.

The Freewheel device allows the vehicle to be pushed without power. To activate, first locate the lever. When standing behind the scooter, it is located on the right hand side of the rear of the vehicle - See Illustration.

• Make sure the ignition is switched off.

• Move the lever UP The vehicle can now be pushed in Freewheel.

• Move the lever DOWN to engage drive. The vehicle is now braked. This is the normal operating position.

• IF YOU ARE NOT COMPLETELY SURE OF THIS FEATURE CONTACT

YOUR DEALER BEFORE OPERATING THE SCOOTER.

Pull the lever UP to enable the vehicle to be moved without power. Braking is disabled. NEVER sit on the vehicle with the lever in this position. Push the lever DOWN. This is the normal operating position. The brakes are enabled, and the vehicle can only operate with the lever in this position.

5. Rotary Speed Control: This controls the top speed of your scooter. When the knob is turned anticlockwise to

he left, the scooter is limited to the slowest speed, marked by a tortoise. As the knob is turned to the right the speed will increase to a maximum, marked by a hare. Set the speed before you move off. Do not adjust the speed control dial when the vehicle is moving.

6. Ignition Switch: Insert your key and push INWARDS first, and then turn the key to the right to the “ON”

position. To turn off push the key INWARDS and turn the key to the left. Do not leave the ignition on when not in use, especially when charging the vehicle.

7. Horn: Press the button on the lower right hand side and the horn will sound, if power is on. Release and the

horn will cease.

8. Direction Indicators. A rocker switch at the bottom centre of the panel controls the directions indicators.

9. Lights. The headlight and side lights are controlled by the switch on the bottom left hand side of the dashboard.

10. Emergency flashing indicators. The switch on the left hand side of the rotary speed controller operates the

emergency flashing indicators, which should be used to indicate you need help or to warn others of your position.

Controls - Driving Controls/Accelerator

Finger control - To operate, turn on the ignition.

Pull the right hand lever towards you and the machine moves forward. The more you pull the lever the faster the scooter goes. To brake, release the lever. Again the faster the lever is released the quicker you will stop. To reverse, pull the left lever towards you. Do not pull both levers at once. Note. The controls can be changed for customers with a left-hand bias. Please contact your local dealer for information.

Brakes

There are 3 braking systems. The first works with the finger controls. When the finger control is released the s

cooter will automatically brake and bring the scooter smartly to a stop. When the scooter stops an automatic brake will engage. This will stop the vehicle rolling forward or backward. When you start this brake will automatically disengage.

If the battery should go flat the brakes automatically engage. Note that even when freewheel is selected, a secondary braking system is applied automatically to limit the maximum speed. You may notice this system when moving the scooter in freewheel. The Model 329 LE Scooters are also provided with a hand operated parking brake mounted on the right handlebar. This should be used to prevent any movement when the scooter is parked and could be used in an emergency to slow the vehicle.

Armrest adjustment

When getting seated on the scooter lift the armrest up. When riding always have the armrest in the down position. Avoid pinching fingers as you lower the armrest.

If you require more room in the width of the seat undo the knobs at the rear of the seat. Slide the armrests in or out to suit. Tighten both knobs to clamp. To ensure that the user is sitting centrally, the armrests should always be adjusted to be equidistant from the centre of the seat.

Warning! If the freewheel device is in “freewheel” the automatic braking is disabled. Never select the

freewheel device if the scooter is on a slope or could be pushed onto a slope.

Warning! Never drive with the armrest up or with the armrest knob loose.

Swivel seat

This allows easy access

1. To operate, locate the release lever under the seat.

3. Pull the lever up and the seat will release allowing it to rotate.

4. Release the lever and the seat should lock automatically, but always

check it has.

NB. Only available on the 329LE model.

Warning! Do not use this device if the vehicle is on a slope. Always check the seat is locked in the

forward position before driving the vehicle.

10 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Seat Back Adjustment

By operating the lever on the right hand side at the base of the seat back, the seat back folds down. Be careful, as the spring is quite strong, so hold the back and ease it down into the horizontal position rather than letting it go.

he 309 model has a standard seat that will fold forward, the 329LE

has a Captain’s Seat with spring lever.

Seat Position Adjustment

By operating the lever under the seat on the right hand side at the front, the seat can slide back or forwards so that you can get a comfortable driving position. Unsure the seat is locked in place after adjustment and before driving. NB: Only available on the 329LE model.

Tiller Angle Adjustment

The tiller can be folded down for transporting. Take care when lowering the tiller not to pinch your fingers at the base of the tiller. Locate the lever below the dash on the tiller.

Push the lever down and the tiller will be free to move. The tiller can then be moved to the horizontal position. Once in position, ensure it is locked.

The tiller angle can be adjusted to achieve a comfortable driving position. Locate the lever below the dash on the tiller. Pull the lever down and the tiller will be free to move. The tiller can then be moved to the most comfortable driving position. Once in position, ensure the tiller is locked.

The tiller dash angle adjusts as the tiller is moved back and forward so that the controls are easily operated and viewed. .

Warning! Before driving, always check that the tiller is securely in the most comfortable position and

cannot move forwards or backwards.

Warning! Do not hang anything on the tiller levers.

Driving the Vehicle

1. Before you set out, do check the weather forecast. We suggest that you make sure you are wearing

suitable clothing, whether your journey is long or short.

2. If you are taking medication check with your doctor or physician that your ability to control the vehicle

will not be impaired and do not drink alcohol and drive.

3. Only use the vehicle for the purpose its intended for. Do not drive through water or on slippery

surfaces; do not transport more than one person; do not tow other vehicles or carry excess weight.

4. Before getting onto your scooter, check the freewheel lever is not in the Freewheel position.

5. Check the battery charger lead is disconnected.

6. Check the tiller is securely locked (see tiller angle adjustment instructions).

7. Check you have adjusted the seat as instructed in this manual, and it is locked – get comfortable.

8. Speed Control set the rotary speed control knob to a low setting.

9. Speed Selector set the speed selector to “Lo”.

10. Make sure the way ahead is clear.

11. Switch on the vehicle by rotating the ignition key. Check the ignition light illuminates steadily and the

battery level indicator is in the green area.

12. Lighting and Indicators switch on lights and indicate your intention to turn.

13. Pull in right hand lever slowly the vehicle will now move off. The more you pull the lever in the faster

the vehicle will go.

14. To brake, release the lever if you become unsure or feel unsafe release the lever immediately.

15. As you get accustomed to the power you can increase the speed.

Warning! Read this before driving the vehicle! Whether or not this is your first mobility

vehicle, please read these guidelines as all vehicles differ. Failure to do this may cause damage to you, a third party or the vehicle.

Driving the vehicle - hazards

1. Getting on and off the vehicle: When getting on make sure that the vehicle is on level ground, and not

in freewheel mode. Ensure that the armrests are secure. When getting off, park on level ground, turn off the ignition and remove the key before leaving your seat. Make sure you get off the vehicle in a safe area.

2. Tiller Position: Drive with the tiller in an upright position that feels comfortable with the controls in easy reach.

Warning! Before driving the scooter you should be aware that, under certain circumstances it could

become unstable and tip over. Your scooter has been designed to operate on paved, even surfaces and should not be used on rough or rutted terrain. Do not exceed the maximum safe slope recorded in the Technical Specifications.

3. Kerbs and Obstacles: Try to avoid kerbs and obstacles. Never ride up or down kerbs or obstructions higher

han that in the Technical Specification Sheet. Always tackle obstacles head on. Always try to avoid crossing a slope. If you have to cross a slope, take great care to avoid tipping. Never make sharp turns on slopes. Note that the anti-tip rollers at the rear of the scooter may contact the kerb as you descend; this is normal

4. Hills & Slopes: Going Up Hill. Lean forward when going up. Make sure you have enough speed to climb the slope. Do not stop or turn the vehicle around. If you have to turn while climbing an incline, keep going until you reach a level area. If you have to start on an incline, lean forward and apply power slowly – try not to start and stop. If you are not comfortable about tackling a gradient, consider an a

lternative route. Note: Always check that the battery level is high; going up hill takes a lot of energy. If the

level drops too low the vehicle will cut out leaving you stranded.

5. Hills & Slopes: Going Down Hill. Lean back in the seat when going down, select the Lo setting, and turn the speed control dial to low. If you are not comfortable about tackling a gradient, consider an alternative route.

Try to avoid crossing slopes – always drive straight up or down the slope. NEVER BACK DOWN A SLOPE!

6. Terrain: Do not drive your vehicle across deep, soft or slippery terrain ( for example, soft dirt, sand, or

loose gravel).You could get stuck. Also avoid rutted bumpy ground and keep to well prepared paths.

7. Turning: Always Slow down before a turn; turning at speed can cause the scooter to topple. Look in the direction you are travelling – If there is a blind corner sound the horn.

8. Turning Circle: Practice manoeuvring your scooter so you can judge the turning circle. This is important to avoid tipping off kerbs or for negotiating in tight spaces.

9. Bad Weather: If it is snowing or icy stay at home! Remember that ice, snow and slippery surfaces such as manhole covers, wet grass and drains could affect braking and steering. Use caution at all times.

10. Pneumatic Tyres: To give you a smooth comfortable ride over uneven ground your vehicle is fitted with pneumatic tyres. Make sure they are at the correct pressure; see the Specification Sheet. Should they become damaged they should be replaced or repaired by your dealer. If you are particularly concerned about punctures consult your dealer for advice on puncture proofing products.

11. Pavements: It is illegal to drive at more than 4 m.p.h. on the pavement. Never select the “Hi” setting if you are to drive on a pavement or in an area where you could collide with pedestrians.

12 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Transporting your Scooter

Warning! Dismantling the scooter involves lifting and handling heavy parts. Weights are given in the

Technical Specification; consider if you need help in handling parts before you try to lift them. These Scooters are best transported in Estate cars and MPVs using ramps. Contact your dealer for advice on how best to transport you scooter in your vehicle. They can provide and demonstrate the use of suitable ramps.

Warning! Pinching or Crushing. Be careful to avoid being pinched or having your hands crushed when

lifting or handling parts. Wear gloves whenever possible.

Warning! This vehicle is not suitable for use as a seat for an occupant in a motor vehicle.

To transport your scooter you may need to remove the seat lower and the tiller in order to reduce the overall h

eight. You are advised to wear gloves during this operation .

1. Lift off the front basket.

2. Remove the seat by lifting it off the seat post while lifting the seat lever. A small rotation is sometimes

necessary to free the seat. Warning, the seat is heavy and two persons may be needed.

3. Lower the tiller to its horizontal position and lock using the tiller locking lever.

. Secure the tiller with a strap to prevent the tiller moving.

5. Make sure that the ramps are secure.

6. Drive the scooter up the ramps and into the vehicle.

7. Ensure that all parts are secure so that they cannot move while driving.

Warning! Only use ramps to position the scooter into the back of a vehicle. Do not try and lift it - back

injury may result!

Assembling your Scooter following Transportation

Unload your scooter from the vehicle, using ramps and position it on level ground. Check it is undamaged before starting to assemble it as follows:

1. Operate the tiller unlocking lever by pushing it down towards the tiller base. The tiller is now free to be

raised to the upright position. Re-lock the tiller by pulling the lever upwards.

Warning! Assembling the scooter involves lifting and handling heavy parts. Your dealer should advise you

on the best way to assemble your scooter.

Warning! Pinching or Crushing. Be careful to avoid being pinched or having your hands crushed when

lifting or handling parts. Wear gloves whenever possible.

Warning! Never unload your scooter on sloping or uneven ground. It could run down the slope and

injure someone.

14 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

2. Lift the seat and, while lifting the seat lever, insert the seat pin into the seat post on the rear chassis.

Ensure it is fully engaged, the seat does not rock or rotate, and the seat lever has engaged so locking the seat in the forward position (see photo). Note that two people may be needed for this operation

3. Finally check the scooter is not damaged and it is properly assembled. You are now ready to drive the scooter away.

Battery Charging

Warning! When charging batteries NEVER smoke or charge batteries in a place where there are naked

flames such as gas-fired heaters as, under exceptional circumstances, batteries may give off gases that could ignite and explode. Always make sure that the battery charge lead and charger are not damaged. Never charge the scooter batteries outside as the charger is not designed to get wet. If the charger appears damaged in any way do not use it and contact your dealer for a replacement.

Warning! Always charge in a dry, well ventilated area.

Warning! It is strongly recommended that the mains socket used for charging the scooter is protected

by a 30 m/A RCD (residual current device). Many buildings have sockets protected by a system based RCD. If you are in doubt as to the level of protection in your charging location then either purchase a plug in RCD or consult a qualified electrician to verify that your charging location mains sockets are protected.

Warning! If batteries are damaged or frozen they could heat up during charging and in an extreme case,

explode.

Warning! Do not attempt to open the battery enclosure, there are no user serviceable parts inside.

Warning! Never use a different battery charger to that supplied by your dealer. Damage or injury may

occur if you do!

Warning! When charging batteries NEVER connect or disconnect the charger from the battery pack

while it is still connected to the mains. – Remove the charger mains plug from the wall socket having first switched the mains socket off if a switch is provided.

1. Park the scooter in a well ventilated dry place. The charging

ocket is located on the upper left tiller behind a swing cover (fig 2).

2. Open the protective cover and with the charger d

isconnected (fig 2) from the mains, push the charger plug into

the charging socket on the tiller. Plug the charger into the mains wall outlet and switch the outlet on if a switch is provided.

3. When the batteries are fully charged remove the mains plug from the wall socket and the charging plug from the charging

socket. Reposition the cover over the charging socket to keep the dirt and moisture out.

4. Do not leave your scooter connected to the charger with the mains switched off as this will gradually discharge your

batteries. The battery charger (fig 1) has two indicating lamps that change colour depending on the charge state of the batteries.

When the charger is connected and switched on, Lamp 1 will illuminate red and Lamp 2 will illuminate amber. When the batteries are fully charged, Lamp 1 will illuminate red and Lamp 2 will illuminate green. If Lamp 1 only illuminates red, this means that the mains power is on but the batteries are not charging.

• Lamp 1 - Red and Lamp 2 off - Mains Power on - not charging

• Lamp 1 - Red and Lamp 2 - Amber - charging

• Lamp 1 - Red and Lamp 2 - Green - fully charged

• No illumination - mains not connected to the charger.

Warning! Never disconnect a battery while the charger is connected to the mains - Never charge your

Battery pack outside or where the charger may get wet.

16 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Charging your Batteries

Further information

When you receive your vehicle the batteries are only partially charged – always fully charge them before use preferably over-night.

he batteries are the lifeblood of your vehicle. Their characteristics can change depending on charging, tem-

perature, usage and other factors. Listed below are guidelines to prolong battery life.

• After using the scooter, always charge it at the end of the day - even after a short journey.

• If you do not use the vehicle for a prolonged period, place the batteries on charge once a week, overnight.

• Always use the correct charger with the scooter. The LE 309/329 can only be charged with the

charger model : HP8204-B or equivalent charger approved by Electric Mobility.

• If the batteries have been flat for a long time (about 2 months) it is recommended you contact your dealer before charging, see warning below.

• Do not charge the batteries in the open – it may rain and the battery charger is not waterproof / suitable

for outdoor conditions.

• Keep the battery pack in a well-ventilated area and away from any naked flame.

• Do not part-charge the battery pack. Allow the charger to complete its cycle.

Batteries are expensive to replace – it is wise to look after them.

Warning! If one or both batteries are damaged they could heat up when charging and, in an extreme

case, explode.

Notice Return your unserviceable batteries to your supplier or ensure they are disposed of in accordance

with the environmental regulations applicable at the time.

Warning! Never disconnect a battery while the charger is connected to the mains - Never charge your

batteries outside or where the charger may get wet.

Additional Information

Owners Manual: Replacement copies are available from: Electric Mobility Euro Ltd. Canal Way, Ilminster, Somerset, TA19 9DL Telephone: 01460 258100.

If you are visually impaired, please contact the Company to discuss your requirements. However, you should n

ot drive a vehicle in a public place if you cannot see well enough to ensure your own, and others safety. Each vehicle comes with a copy of the BHTA Highway Code. Please make sure you read it. Telephone BHTA on 02077 022 141 for a new copy.

Important note on the BHTA Highway Code: On page 3 of the Code under “Consider Investing in a mobile phone” Read the section of this manual under “Safety Information”. If in doubt contact your dealer. For Information regarding other Electric Mobility products contact your dealer or log on to the Electric Mobility Website www.electricmobility.co.uk

Servicing and Maintenance

1. This vehicle is designed for minimum maintenance. However it is recommended that your vehicle is

serviced at least once a year, by an approved Electric Mobility Dealer. If the vehicle is used constantly we recommend a twice yearly maintenance.

2. Ensure the engineer stamps the Service Log (page 27) on completion of all servicing. Keep all receipts

for servicing and repairs with this handbook. This may add value when selling the vehicle.

3. When the vehicle is due for its annual service make sure you report any concerns you have,

preferably when you book the service (See points to look out for below).

4. On completion of the service, always test the vehicle before the engineer leaves and make sure you

are satisfied with the work carried out.

Points to look out for:

• Are there any strange noises from the wheels or does the frame creak when going over rough ground?

• Is the battery charged up correctly – is the “full” charge green light on after charging?

• Is the steering tight or is it loose when turning? Is there any play in the steering?

• Are the brakes, including the handbrake, effective ?

• Has anything come loose?

• Does the vehicle perform as well as it did when it was new?

• Are there noises or rattles that were not there before?

• Are there any signs of damage, corrosion or cracking?

18 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Troubleshooting Guide

This table is a guide to fault finding. The fault may be a simple fix. If you have any doubts phone your dealer.

Symptom

• Scooter does not move.

when power is switched on.

• Steering is loose or wobbly when driven.

• Vehicle behaves erratically when driven.

or judders or cuts out ?

• Short Range

To save the batteries, the scooter controller has a sleep mode, which is activated if the scooter is not used but left switched on for some time. To reset, switch the scooter off and then on again.

Diagnostic Table

Your scooter controller provides diagnostic information by flashes. If there is no problem when you switch on, the power lamp should come on. Should a fault be detected the light will flash as below:

Flashes of Power Indicator Indicated Fault and Corrective Action One Flash Battery needs charging Two or Three Flashes Battery voltage incorrect - change battery Four Flashes Electrical overload - switch off, wait 5 minutes Five Flashes Brake fault or switched on when in freewheel Six Flashes Key has been turned on when finger control lever active More than 6 flashes Errors detected - contact your dealer

If in doubt switch off and switch on – if this does not cure the fault contact your dealer. Your dealer is

there to help you but they can only do this if you give them as much information as possible. Remember correct information will get the problem fixed quicker and save you money. Phone the dealer and explain exactly what the problem is, recounting as much detail as possible including the indicated faults.

Solution

• Batteries flat - check level.

• Is the charger connected? Has it fused?

• Has the battery cut-out operated?

•

Is Freewheel engaged?

• Freewheel has been selected while power is on Ensure freewheel is not selected; switch off and on NB the power indicator may flash indicating that freewheel has been selected..

• Check for tyre damage or punctures.

• Damaged steering - contact dealer.

• Loose seat - contact dealer.

• Possible electronic problems - contact dealer.

• Check tyres for damage.

• Check batteries are fully charging.

• Check vehicle moves easily in Freewheel

• Check handbrake adjustment

User Maintenance

It is important for safety that you carry out the following checks before use.

. Visually check the machine for damage.

2. Visually check the tyres for damage.

3. Check the steering moves freely.

4. Check that the Tiller is secure and that the tiller lock is effective.

5. Check that the Seat is located correctly and locked. 6

. Check the armrests are secure

7. The Battery should be fully charged.

8. Check that all the lights work.

9. Ensure the front basket is secure (if fitted).

10. Keep your vehicle clean by using a damp cloth and soapy water – never use a hose.

Important – Possible faults

As you get used to your vehicle you will get a feel for how it behaves. If something feels unusual, for instance the vehicle does not accelerate or brake smoothly, the handbrake is not effective, or the brakes are not holding on a slope or the steering feels different, contact your dealer immediately and explain to the engineer exactly what the problem is. If you are in any doubt do not drive the vehicle but get help.

Disposal

Contact your dealer for advice before you consider disposing of your scooter. They will be aware of the environmental regulations in force at the time and will assist you to meet the applicable environmental legislation.

Additional Safety Information

Carrying Weight on the Vehicle

Front Basket The basket mounted on the front has a weight limit of 10lbs (4.5kgs). Do not

exceed this as it could effect the steering.

Handlebars Do not carry or attach anything to the handlebars. Anything attached to the

handlebars will affect the control of the vehicle.

Tiller adjustment lever Do not hang anything on the tiller locking handle; the tiller might become loose and

make driving difficult.

Floor Area Do not use the floor area to carry things. They might fall off, or obstruct your

movement.

Modifications Unauthorised modifications could result in injury or permanent damage. Such

modifications will invalidate any guarantees.

Other Items Only fit approved products or accessories.

Child Safety

This product is designed to be operated by adults. Children should not be allowed to tamper with the controls or play on the vehicle. Do not carry children as passengers. The product is designed for single person use only. Keep all packaging well away from children. They could be harmed.

20 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Frequently Asked Questions

I want to transport my vehicle in a car.

These scooters are not designed to be dismantled. If you need to regularly transport a scooter in a vehicle, then you dealer will advise you on specialist vehicles which are designed to fold and dismantle to make it easier to load them into a car. Your scooter can be loaded into an estate care or an MPV using ramps. Make s

ure your dealer has demonstrated the easiest way of doing this.

Can I fit weatherproofing such as a canopy ?

Yes, but remember that canopies as can adversely affect stability and handling. Ask your dealer for advice.

How long will my batteries last ?

This is a difficult question as it depends on many factors. The life of a battery depends upon the number of cycles the battery goes through, the peak loads and on the conditions of use. Some general advice about battery care:

• Keep it charged, and do not let the battery run completely flat.

• Ensure both batteries are fully charged at the end of the charging cycle

• Batteries may not perform as well in very cold weather.

• Change your battery if you find it is not performing as well as new. Care can prolong the life of the batteries but remember that, in time, all batteries will fail to perform to specification.

What range can I expect ?

The generally expected range is recorded in the Technical Specification sheet. Remember, range can be affected by many things such as:

• Temperature. Cold weather can reduce the output of the batteries.

• Type of terrain. Obviously climbing hills takes more energy than driving on the flat.

• Weight of the person.

• The condition and charge of the batteries.

• Faulty or old batteries or a faulty charger. NB. Always use the correct charger with the correct batteries and ensure all batteries are charged before you start out.

How long should I keep my vehicle before I change it?

It is important that the vehicle you have suits your needs and abilities. Your scooter should serve you well for many years but change it if at any time you feel it no longer meets your needs. Consult your dealer on the condition of your vehicle and remember vehicles of any type become more expensive to maintain the older they get.

Engineer’s Checklist for 309 & 329LE Models

Important Note for the Engineer

Enquire if the customer is satisfied with the product. Please report all points good or bad directly to: Electric Mobility 01460 258100 If you have any comments please include them.

Obtain all comments from the customer on the condition and serviceability of the scooter and then complete an Initial diagnostic road test. Record all defects to be corrected. Now check, test and complete the following:

• Wheel bearings wear and lubricate

• Wheel alignment and tracking

• Speed dial works correctly

• Speed Hi Lo selection (if fitted) operates correctly

• Wear or damage to tyres or wheels

• Bodywork fixtures for damage, or cracking

• Throttle play and adjustment

• Battery box contacts & signs of corrosion

• Check all cables for damage, abrasion, corrosion

and that screening is intact. Replace as necessary

• Steering bearing, adjust as required

• Tiller adjustment - functioning, wear and damage

• Tiller lock – functioning, wear and damage

• Seat mounting for wear or damage

• Revolving seat mechanism locates correctly and

spring lever engages. Lubricate as necessary.

• Seat position adjustment, Does the seat

move frontwards and backwards smoothly? Does the seat lock?

• Handlebar alignment

• Motor brush wear

• Motor speed check

• Freewheel operation

• Electromagnetic brake operation - does the scooter slow when the hand control is released? Does the brake engage when the scooter is pushed when in freewheel ?

• Hand Brake. – does the handbrake prevent the vehicle from moving? Does it need adjustment?

• Frame for damage or cracks

• Front and rear chassis attachment points for corrosion, wear or damage

• General check for corrosion, repair/protect as necessary

• All operational controls work correctly

• Battery condition and charger operation

• Tighten all nuts & bolts

• Check all vehicle lights operate correctly and the horn functions

• Correct all defects found and determine if the vehicle is roadworthy.

• Final road test

• Clean vehicle

• Customer road test

22 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Guarantee and Warranty

Lifetime Frame Guarantee

Electric Mobility Euro Ltd guarantees the frame of its vehicles to be free from defect in materials and workmanship under normal use as described in this document for the lifetime of the vehicle. Should a defect in materials or workmanship appear, Electric Mobility Euro Ltd, will repair, or at its option, replace the frame to the original owner.

One Year Limited Warranty

Electric Mobility Euro Ltd warrants its products against defects in material and workmanship for a period of one year, providing the products are properly assembled, operated and maintained in accordance with the vehicle Owners Manual. This limited warranty is limited to the original purchaser. This limited warranty commences on the date of the original retail purchase or original use, whichever occurs first, providing the warranty card is fully and correctly filled out and returned to Electric Mobility Euro Ltd Customer Service Department within 15 days from receipt of product. If a defective part appears within the stated limited warranty period and the purchaser has given Electric Mobility Euro Limited immediate notice the Company will repair the part or at its option replace the part with a similar part. No allowance will be made for repairs to any equipment without the expressed written or verbal approval of Electric Mobility Euro Limited. Any description, specifications, samples, models, bulletins or similar materials used in connection with the sales of Electric Mobility Euro Limited products are for the sole purpose of identifying the equipment and are not to be construed as expressed warranties. This limited warranty applies only to the original purchaser of the equipment and is not transferable. Electric Mobility Euro Ltd shall not be liable for special, indirect or consequential damage. Electric Mobility Euro Ltd’s liability on any claim of any kind including negligence for any loss or damage arising out of, connected to, or resulting from the order of the performance thereof the design, manufacture, sale, delivery, resale, direction and instructions, inspection, repair or use of any equipment covered by or furnished by, under this order, shall in no case exceed the price paid by the purchaser for the equipment. This limited warranty does not cover normal maintenance service, or periodic adjustments necessitated by use of wear. Under no circumstances will charges for labour, consequential damage or repair expense be allowed after 30 days from receipt of product.

Technical Information Regarding EMI

Important Technical Information regarding Electromagnetic Interference (EMI)

The intensity of interference from electromagnetic energy is measured in volts per meter (v/m), which refers to the strength of the electrical source (voltage) as it relates to the distance away from the object being considered (in meters). Resistance of a scooter/wheelchair to certain EMI intensity is commonly called its “immunity level”. 20 volts/meter is a generally achievable and useful immunity level against interference from radio wave sources (the higher the immunity level, the greater protection).

Your scooter has been tested and found to meet the required immunity level from Electromagnetic Interference (20v/m): the recommended density of interference from electromagnetic energy.

• Do not operate devices such as CB radios or mobile phones while the vehicle is switched on.

• Avoid getting close to transmitter masts, such as television and radio masts.

• Note you may experience interference when close to ambulance or fire stations. If your vehicle starts to operate by itself switch it off and report this to your Dealer.

Warning! Even with the immunity level of 20 volts/meter, certain precautions must be followed to ensure your

scooter/wheelchair will not be affected by outside electromagnetic sources.

Technical Specification - Rascal 309 Scooter

Wheelchair type Class Class A, B or C Class B

epartment of Transport Class Class 1 2 or 3 Class 3

Overall dimensions fully assembled length x width x height mm (in) 1430 (56) x 650 (26) x 1020 (40)

Dimensions seat removed tiller folded length x width x height mm (in) 1430 (56) x 650 (26) x 730 (29)

aximum carrying capacity kg (lb) 136 (300)

Mass (weight) including batteries kg (lb) 89 (196)

Battery voltage and capacity volts and ampere hours 12V 33Ah x 2

ype of seat Standard Adjustable armrest and height

Mass (weight) of seat kg (lb) 12.5 (28)

Wheel size front/rear mm (in) Front wheel 260 x 76 (10 x 3)

Rear wheel 305 x 76 (12 x 3)

Type of tyres type Pneumatic

Tyre Pressures normal front/rear p.s.i. (bar) 35 (2) / 35 (2)

Tyre Pressures maximum - not to be exceeded front/rear p.s.i. (bar) 50 (3.5) / 50 (3.5)

Maximum speed km/h (m.p.h.) 9.6 (6)

Minimum braking distance from maximum speed metres 2.3

Range on full charge and flat ground km (miles) Up to 40 (25)

The turn-around width m (ft) 1.4 (4.6)

The maximum safe slope degrees of slope 10˚ - Do not exceed the scooter may topple

The maximum climbing ability facing upwards degrees of slope 10˚

Ground clearance mm (in) 100 (4)

Maximum obstacle climbing ability mm (in) 90 (3.5)

Maximum safe descendable kerb height mm (in) 90 (3.5)

24 Rascal 309 & 329LE Scooter Owner’s Manual & Service Record

Technical Specification - Rascal 329LE Scooter

Wheelchair type Class Class A, B or C Class B

epartment of Transport Class Class 1 2 or 3 Class 3

Overall dimensions fully assembled length x width x height mm (in) 1470 (58) x 645 (25) x 1300 (51)

Dimensions seat removed tiller folded length x width x height mm (in) 1470 (58) x 645 (25) x 730 (29)

aximum carrying capacity kg (lb) 159 (350)

Mass (weight) including batteries kg (lb) 131 (289)

Battery voltage and capacity volts and ampere hours 12V 73Ah x 2

ype of seat Captain Adjustable armrest and height

Mass (weight) of seat kg (lb) 19.5 (43)

Wheel size front/rear mm (in) 305 x 76 (12 x 3) / 305 x 76 (12 x 3)

Type of tyres type Pneumatic

Tyre Pressures normal front/rear p.s.i. (bar) 35 (2) / 35 (2)

Tyre Pressures maximum - not to be exceeded front/rear p.s.i. (bar) 50 (3.5) / 50 (3.5)

Maximum speed km/h (m.p.h.) 12.9 (8)

Minimum braking distance from maximum speed metres 2.6

Range on full charge and flat ground km (miles) Up to 56 (35)

The turn-around width m (ft) 1.8 (5.8)

The maximum safe slope degrees of slope 10˚ - Do not exceed the scooter may topple

The maximum climbing ability facing upwards degrees of slope 10˚

Ground clearance mm (in) 115 (4.5)

Maximum obstacle climbing ability mm (in) 90 (3.5)

Maximum safe descendable kerb height mm (in) 90 (3.5)

Brochure Request

Do you have a friend or colleague that would be interested in an Electric Mobility product? If so cut out this coupon and send it to the address shown on the back of the manual.

If you are visually impaired, please contact the Company to discuss your requirements. However, you should not drive a vehicle in a public place if you cannot see well enough to ensure your own, and others safety.

Postage will be paid by: Electric Mobility Euro Ltd., FREEPOST (SWBI 1045), Ilminster, Somerset, TA19 9ZA

My Dealer’s Company name is:

Please can I have a free no-obligation home demonstration.

Please send me a brochure of the range of products.

My friend’s name is:

My friend’s address is:

County: Postcode:

My friend’s telephone number is:

Dealer:

Product Description:

Serial No.: Invoice No.:

Customer Name & Address:

County: Postcode:

Telephone No.:

Date received at Dealers:

Dealer Information - Warranty Card

This section is to be filled out by the Dealer and sent to Electric Mobility Euro Ltd.

Postage will be paid by: Electric Mobility Euro Ltd., FREEPOST (SWBI 1045), Ilminster, Somerset, TA19 9ZA

Electric Mobility Euro Ltd., FREEPOST (SWBI 1045), Ilminster, Somerset, TA19 9ZA

Service Log

Notice for the Service Engineer.

Please make sure this part is stamped and dated after each service.

Dealer stamp - 1st Service Dealer stamp - 2nd Service

Dealer stamp - 3rd Service Dealer stamp - 4th Service

Dealer stamp - 5th Service Dealer stamp - 6th Service

Dealer stamp - 7th Service Dealer stamp - 8th Service

Rascal 309 / 329LE Scooter

Manufactured by

Electric Mobility Euro Limited, Canal Way, Ilminster, Somerset TA19 9DL Telephone: 01460 258100 www.electricmobility.co.uk

E. and O.E. Issue 3: 11/11

Rascal 309, 329LE Owners Manual & Service Record

Specifications and Main Features

Frequently Asked Questions

User Manual