Raritan Computer P2-USTIP2, P2-USTIP1 User Manual
USTIP
P2-USTIP1, P2-USTIP2
Release 1.2.1.5.3
User Guide
Copyright © 2007 Raritan, Inc.
USTIP-0E-E
May 2007
255-30-6000
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Copyright and Trademark Information
This document contains proprietary information that is protected by copyright. All rights reserved.
No part of this document may be photocopied, reproduced, or translated into another language
without express prior written consent of Raritan, Inc.
©Copyright 2007 Raritan, Paragon, IP-Reach, Dominion, CommandCenter, and the Raritan
company logo are trademarks or registered trademarks of Raritan, Inc. All rights reserved. Java is
a registered trademark of Sun Microsystems, Inc. Internet Explorer is a registered trademark of
Microsoft Corporation. Netscape and Netscape Navigator are registered trademarks of Netscape
Communication Corporation. All other marks are the property of their respective owners.
FCC Information
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a commercial installation. This equipment generates, uses, and can
radiate radio frequency energy and if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a
residential environment may cause harmful interference.
VCCI Information (Japan)
Raritan is not responsible for damage to this product resulting from accident, disaster, misuse,
abuse, non-Raritan modification of the product, or other events outside of Raritan’s reasonable
control or not arising under normal operating conditions.
U
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For assistance in the North or South America, please contact the Raritan Technical Support Team
by telephone (732) 764-8886, by fax (732) 764-8887, or by e-mail tech@raritan.com
Ask for Technical Support – Monday through Friday, 8:00am to 8:00pm, Eastern.
For assistance around the world, please see the last page of this guide for
regional Raritan office contact information.
Power Safety Guidelines
To avoid potentially fatal shock hazard and possible damage to Raritan equipment:
• Do not use a 2-wire power cord in any product configuration.
• Test AC outlets at your computer and monitor for proper polarity and grounding.
• Use only with grounded outlets at both the computer and monitor. When using a backup UPS,
power the computer, monitor and appliance off the supply.
Rack Mount Safety Guidelines
In Raritan products which require Rack Mounting, please follow these precautions:
• Operation temperature in a closed rack environment may be greater than room temperature.
Do not exceed the rated maximum ambient temperature of the appliances (see Appendix A:
Specifications).
• Ensure sufficient airflow through the rack environment.
• Mount equipment in the rack carefully to avoid uneven mechanical loading.
• Connect equipment to the supply circuit carefully to avoid overloading circuits.
• Ground all equipment properly, especially supply connections, such as power strips (other
than direct connections), to the branch circuit.
Login
• The default USTIP login user name is admin, and the default password is raritan. This user
has administrative privileges.
• Passwords are case sensitive and must be entered in the exact case combination in which they
were created.
• The default password raritan must be entered entirely in lowercase letters.
• To ensure security, change the default password as soon as possible.
Default IP Address
• USTIP ships with the default IP address of 192.168.0.192
Firmware
• This manual applies to USTIP TRS Firmware version 4.5.0.5.12 and above.
CONTENTS i
Contents
Chapter 1: Introduction .................................................................. 1
USTIP Overview.........................................................................................................................1
Product Photos...........................................................................................................................2
Product Features........................................................................................................................3
Terminology ...............................................................................................................................4
Chapter 2: Installation.................................................................... 5
Configuring Target Servers........................................................................................................5
Server Video Resolution......................................................................................................5
Windows XP Settings ..........................................................................................................5
Windows 2000 / ME Settings...............................................................................................6
Windows 95 / 98 / NT Settings ............................................................................................6
Linux Settings ......................................................................................................................6
Sun Solaris Settings ............................................................................................................6
Apple Macintosh Settings....................................................................................................7
Configuring Network Firewall Settings.......................................................................................7
Physical Connections.................................................................................................................8
Initial Configuration ....................................................................................................................9
Remote Connection Using Raritan Multi-Platform Client and Raritan Remote Client.............11
MPC Requirements ...........................................................................................................11
Supported Browsers ..........................................................................................................11
Launching MPC .................................................................................................................11
Launching RRC .................................................................................................................12
Establishing a Connection .................................................................................................13
Note to CommandCenter Users...............................................................................................14
Chapter 3: Operation – Administrative Functions........................ 15
Accessing the Administrative Functions ..................................................................................15
Local Admin Console.........................................................................................................15
Remote Admin Console.....................................................................................................16
Navigating the Administrative Menus.......................................................................................16
Network Configuration..............................................................................................................17
User Station Options................................................................................................................18
Security Configuration..............................................................................................................19
Performance Settings...............................................................................................................21
Time and Date..........................................................................................................................22
Access Control List ..................................................................................................................23
Remote Syslog.........................................................................................................................24
View USTIP Status...................................................................................................................25
Restart or Shutdown the USTIP...............................................................................................26
Diagnostics...............................................................................................................................26
Appendix A: Specifications .......................................................... 27
Remote Connection .................................................................................................................27
Raritan Remote Client (RRC) Software ...................................................................................27
KVM Input ................................................................................................................................27
Cable Specifications.................................................................................................................28
KVM Switch Specifications ......................................................................................................28
Output Specifications ...............................................................................................................28
Appendix B: Frequently Asked Questions.................................... 29
Appendix C: Troubleshooting ....................................................... 33
Problems and Suggested Solutions.........................................................................................33
Event Log File and On-Screen Error Codes ............................................................................39
ii USTIP USER GUIDE
Figures
Figure 1 Front and Rear Views of the P2-USTIP .........................................................................................2
Figure 2 P2-USTIP1 Unit with Paragon UMTs ............................................................................................. 2
Figure 3 P2-EUST, P2-UST, and P2-USTIP1 Units ..................................................................................... 2
Figure 4 Set Mouse Motion .......................................................................................................................... 7
Figure 5 P2-USTIP2 Rear Panel Connections ............................................................................................. 8
Figure 6 USTIP Wizard Screen.................................................................................................................... 9
Figure 7 USTIP Network Configuration Screen............................................................................................ 9
Figure 8 RRC Connection Window ............................................................................................................ 12
Figure 9 RRC Window ...............................................................................................................................13
Figure 10 USTIP Admin Console ............................................................................................................... 15
Figure 11 Admin Icon in Navigator............................................................................................................. 16
Figure 12 USTIP Main Menu...................................................................................................................... 16
Figure 13 Configuration Menu.................................................................................................................... 17
Figure 14 Network Configuration Screen ................................................................................................... 17
Figure 15 USTIP UserStation Configuration Screen .................................................................................. 18
Figure 16 USTIP Security Configuration Screen........................................................................................ 19
Figure 17 USTIP Performance Settings Screen......................................................................................... 21
Figure 18 Time and Date Screen ............................................................................................................... 22
Figure 19 Access Control List Screen........................................................................................................ 23
Figure 20 Remote Syslog Configuration Screen ........................................................................................ 24
Figure 21 Remote Syslog Configuration Options ....................................................................................... 24
Figure 22 USTIP Main Menu...................................................................................................................... 25
Figure 23 Status Log Screen ..................................................................................................................... 25
Figure 24 USTIP Main Menu...................................................................................................................... 26
Figure 25 Diagnostic Console .................................................................................................................... 26
CHAPTER 1: INTRODUCTION 1
Chapter 1: Introduction
USTIP Overview
Thank you for purchasing Raritan’s USTIP, the industry-leading solution for multi-platform,
high-performance, network-based, remote KVM console access. This product is a critical part of
Raritan’s Paragon family, which is designed for managing multiple servers of different platforms.
USTIP enables highly-secure, multi-user, bandwidth-efficient, and software-independent access
to your servers’ KVM consoles via a web browser for one or two users. It uses Raritan's powerful
frame-grabber and Video Compression Algorithm to capture, digitize, and compress the video
signal before transmitting to a remote PC. The remote user has direct access and total control of
target servers for maintenance, administration, and trouble-shooting, from running GUI
applications to BIOS-level troubleshooting, and even rebooting.
A Paragon II system consists of several components: Main switching units (M Units), which
serve as base units and matrix switches, securely connecting users to servers; Stacking units (S
Units), which allow you to expand your system and connect to the M Units while conserving
space; Computer-Interface Modules (CIMs) connected to each server; and either the User Station
(P2-UST), which connects your keyboard, monitor, and mouse to the M unit and provides an
intuitive On-Screen User Interface for accessing attached servers, or the Enhanced User Station
(P2-EUST), providing all of the P2-UST features, plus superior video quality with manual skew
compensation.
In addition, the P2-USTIP1 and P2-USTIP2, one-and two-worker user stations, have integrated IP
access and includes KVM over IP capability for anytime, anywhere access and control of servers
along with a slim design and GUI for point-and-click remote access. The P2-USTIP supports IP
access, enabling one or two remote users to access Paragon II-connected servers from anywhere
via Web browser. The P2-USTIP2 also supports 128-bit SSL encryption and local authentication
through Paragon II, or centralized authentication when used with Raritan’s CommandCenter
Secure Gateway.
Use USTIP for convenient access to servers anytime, from anywhere:
• Control servers from within the building or across a campus
• Manage servers at branch offices from a central site
• Provide remote support for worldwide data centers
• Troubleshoot, reconfigure, and reboot servers from home
• Provide convenient and secure lights-out server management
Access via Internet, LAN/WAN, or dial-up Modem
USTIP provides a broad array of remote access methods to control any server connected to a
Raritan KVM Switch. Since servers can also be accessed out-of-band with USTIP, remote access
to mission-critical target servers is always available - even if the network is down.
For reading ease, P2-USTIP1 and P2-USTIP2 units are called simply “USTIP.”
2 USTIP USER GUIDE
Product Photos
Figure 1 Front and Rear Views of the P2-USTIP
Figure 2 P2-USTIP1 Unit with Paragon UMTs
Figure 3 P2-EUST, P2-UST, and P2-USTIP1 Units
CHAPTER 1: INTRODUCTION 3
Product Features
Access
• Remote KVM access via the Internet, LAN/WAN, or dial-up modem
• Simultaneous switch or server access by up to two users
• Web browser accessible
• Remote access to serial devices (VT100) connected to USTIP serial port
Performance
• Superior compression algorithm for exceptional performance
• No impact on target server performance
• Automatic sensing of video resolution for optimum display
• High-performance mouse tracking and synchronization
Reliability
• External modem using a dedicated modem port allows servers to be accessible even if
network is unavailable
Security
• SSL 128-bit RSA public key, 128-bit RC4 private key encryption
• Single, configurable TCP port for firewall protection
Administration
• Remote Administration via Web Browser interface
• Simplified installation and user interface
• User console for direct analog access to KVM switch
• Extensive downloadable user event log
• DHCP or fixed IP addressing
• Supports Raritan’s CommandCenter-Secure Gateway and PCCI, Raritan’s Paragon–
CommandCenter Integration
Others
• Supports the use of a 121-key Cortron rugged keyboard (part number 536-0062) at the local
side
• Supports the newest daylight saving time (DST) starting from 2007 for US
4 USTIP USER GUIDE
Terminology
This manual makes use of the following terms to indicate components of a typical USTIP
configuration. While reading the manual, please refer to the diagram below for clarification when
necessary. This manual uses the following terms.
Target Server(s)
Remote PC
Local Access
Console
Local Admin
Console
Servers to be accessed remotely via USTIP and its connected KVM
configuration.
A Windows-based computer used to access and control target servers
connected to USTIP.
A user console consisting of a PS/2 keyboard, PS/2 mouse, and VGA
monitor, directly attached to USTIP to control target servers locally (not
through the network).
Single-port USTIP models (USTIP1) allow connection of one local access
console.
A VT100 terminal directly attached to USTIP’s Admin port, is used for
administration and setup. From this console, you can access USTIP
administration menus directly. You cannot view Target Servers of the
connected KVM configuration using this screen.
Although USTIP also allows remote administration via the network, the
local admin console provides the most convenient means to perform
initial setup.
CHAPTER 2: INSTALLATION 5
Chapter 2: Installation
Configuring Target Servers
Before installing USTIP, first configure any target servers that you wish to access via USTIP, in
order to ensure optimum performance, as outlined below. Note that the following configuration
requirements apply only to target servers, not to the computers that you will be using to access
USTIP remotely.
Server Video Resolution
For optimal bandwidth efficiency and video performance, target servers running graphical user
interfaces such as Windows, X-Windows, Solaris, and KDE should be configured with desktop
backgrounds set to a predominantly solid, light-colored graphic. Backgrounds featuring photos or
complex gradients should be avoided.
Ensure that the server’s video resolution and refresh rate are supported by USTIP, and that the
signal is non-interlaced. USTIP supports the following video resolutions:
Text Modes
640x480 @ 60Hz 1024x768 @ 60Hz
640x480 @ 72Hz 1024x768 @ 70Hz
640x480 @ 75Hz 1024x768 @ 75Hz
640x480 @ 85Hz 1024x768 @ 85Hz
720x400 @ 70Hz 1152x864 @ 60Hz
720x400 @ 85Hz 1152x864 @ 70Hz
800x600 @ 56Hz 1152x864 @ 75Hz
800x600 @ 60Hz 1280x960 @ 60Hz
800x600 @ 72Hz 1280x1024 @ 60Hz
800x600 @ 75Hz
800x600 @ 85Hz
Windows XP Settings
On target servers running Microsoft Windows XP, disable the “Enhanced Pointer Precision”
option, and set the mouse motion speed exactly to the middle speed setting. These parameters are
found in: Start → Control Panel → Mouse → Pointer Options.
Note: For Target Servers running Windows NT, 2000, or XP, you may wish to create a username
to be used only for remote connections through USTIP. This allows you to keep the Target
Server’s slow mouse pointer motion/acceleration settings exclusive to the USTIP connection only,
as other users may desire faster mouse speeds.
Windows XP and 2000 login screens revert to pre-set mouse parameters that differ from those
suggested for optimal USTIP performance; therefore, mouse sync will not be optimal at these
screens. If you are comfortable adjusting the registry on Windows target servers, you can obtain
better USTIP mouse synchronization at login screens by using the Windows registry editor to
change the following settings: Default user mouse motion speed = 0; mouse threshold 1= 0;
mouse threshold 2 = 0.
6 USTIP USER GUIDE
Windows 2000 / ME Settings
On target servers running Microsoft Windows 2000 / ME, set the mouse pointer acceleration to
“none” and the mouse motion speed exactly to the middle speed setting. These parameters are
found in: Start → Settings → Control Panel → Mouse → Motion.
Windows 95 / 98 / NT Settings
On target servers running Microsoft Windows 95 / 98 / NT, set the mouse motion speed to the
slowest setting in Start → Settings → Control Panel → Mouse → Motion.
Linux Settings
On target servers running Linux graphical interfaces, set the mouse acceleration to exactly 1 and
set threshold to exactly 1.
As mentioned above, please ensure that each target server running Linux is using a resolution
supported by USTIP at a standard VESA resolution and refresh rate. Each Linux target server
should also be set so the blanking times are within +/- 40% of VESA standard values.
To check for these parameters:
• Go to the Xfree86 Configuration file XF86Config
• Using a text editor, disable all non-USTIP supported resolutions
• Disable the virtual desktop feature, which is not supported by USTIP
• Check blanking times (+/- 40% of VESA standard).
• Restart computer
Note: In many Linux graphical environments, the command CTRL+ALT+ + [plus sign key] will
change the video resolution, scrolling through all available resolutions that remain enabled in
the XF86Config file.
Sun Solaris Settings
All target servers must be configured to one of the display resolutions supported by USTIP. The most
popular supported resolutions for Sun machines are:
• 1024x768@60Hz
• 1024x768@70Hz
• 1024x768@75Hz
• 1024x768@85Hz
• 1152x900@66Hz
• 1152x900@76Hz
• 1280x1024@60Hz
Target servers running the Solaris operating system must output VGA video (H-and-V sync, not
composite sync). To change your Sun video card output from composite sync to the non-default
VGA output, first issue the Stop+A command to drop to bootprom mode. Then, issue the
command:
setenv output-device screen:r1024x768x70
to change the output resolution. Issue the “boot” command to reboot the server.
Alternatively, you may contact your Raritan representative to purchase a video output adapter.
13W3 Suns with composite sync output require APSSUN II Raritan guardian for use with USTIP.
HD15 Suns with composite sync output require 1396C Raritan converter to convert from HD15
to 13W3 and an APSSUN II Raritan guardian converter to support composite sync. HD15 Suns
with separate sync output require an APKMSUN Raritan guardian for use with USTIP.
CHAPTER 2: INSTALLATION 7
Note that KVM switch brands other than Raritan’s may or may not properly handle PS/2-to-Sun
signals.
On target servers running the Solaris operating system, set the mouse acceleration value to
exactly 1 and threshold to exactly 1. Set this at the graphical user interface (shown below), or
with the command line “xset mouse a t” where “a” is the acceleration and “t” is the threshold.
Figure 4 Set Mouse Motion
Apple Macintosh Settings
For target servers running an Apple Macintosh operating system, while using USTIP to access
and control your target server, you must set the USTIP client (Raritan Remote Client) to “single
cursor” mode. Dual cursor mode is not supported, and the two mouse pointers will not appear in
sync if you attempt to control a Macintosh server via USTIP in dual cursor mode.
Configuring Network Firewall Settings
If you wish to access USTIP through a network firewall, your firewall must allow communication
on TCP Port 5000. Alternatively, USTIP can be configured to use a different TCP port of your
own designation (see Chapter 3: Administrative Functions, Network Configuration).
In order to take advantage of USTIP's web-access capabilities, the firewall must allow inbound
communication on TCP Port 443 – the standard TCP port for HTTPS communication. In order to
take advantage of USTIP's redirection of HTTP requests to HTTPS (so that users may type the
more common, "http://192.168.0.192", instead of "https://192.168.0.192"), then the firewall must
allow inbound communication on TCP Port 80 – the standard TCP port for HTTP communication.
8 USTIP USER GUIDE
Physical Connections
Figure 5 P2-USTIP2 Rear Panel Connections
Attaching a Local Console for Initial Configuration
1. Attach the included AC power cord to the USTIP unit and plug the other end into a nearby
AC power outlet.
2. Connect the client PC to the USTIP ADMIN Port using a serial (DB9) cable.
3. Connect a standard Ethernet cable from the Network Port to an Ethernet switch, hub, or
router.
4. On a USTIP1 unit, connect the single Paragon port to the User port on your UMT unit using a
CAT5 cable. On a USTIP2 unit, connect both the upper and the lower Paragon ports to User
ports on your UMT unit using CAT5 cables. The upper Paragon port allows you to download
the Paragon database to the USTIP unit, and the lower Paragon port allows local access to the
Paragon unit.
5. Launch a HyperTerminal session from the client PC. To access the Serial Admin Port, use
HyperTerminal to configure specific settings with the following steps:
A. In Windows, click on the Start menu in the lower left corner, then click Programs Æ
Accessories Æ Communications Æ HyperTerminal to start a session.
B. Name the HyperTerminal session, select a session icon - if required - and then click OK.
C. In the Connect To window, click on the Connect Using drop-down arrow and select
COM1 (or other option, depending on where your PC's serial cable is connected) and
click OK.
D. In the COM1 Properties window, click on the Port Settings tab. Make sure the Bits per
second is set to 115200 and Flow control is set to NONE. Click OK.
E. On the File menu, click Properties; click on the Settings tab, then click on the
Emulation drop-down arrow and select VT100.
i. Click ASCII Setup and ensure that the checkbox before Wrap lines that exceed
terminal width is checked.
ii. Click OK.
iii. Click Terminal Setup and ensure that the checkbox before Keypad application
mode is checked.
iv. Click OK.
F. Click OK.
6. Power ON USTIP.
Note: HyperTerminal is not available in Windows Vista. For Windows Vista users, you can
download the free terminal emulation software PuTTY from Internet for serial connection.
CHAPTER 2: INSTALLATION 9
Initial Configuration
During initial configuration, the USTIP Setup Wizard helps you quickly set up USTIP for the
first time. The USTIP Setup Wizard appears only when accessing the Administrative Menus on a
non-configured USTIP, and guides you through initial configuration parameters. The easiest way
to perform this initial configuration is by using the Local Admin Console (see ‘Physical
Connection’ instructions in the previous sections).
1. Power ON USTIP via the power switch on the back of the USTIP unit.
2. The Welcome to USTIP Setup Wizard Screen will appear on the Local Admin Console.
Figure 6 USTIP Wizard Screen
3. Press the letter B on the Local Admin Console keyboard to begin the USTIP Setup Wizard.
4. The Network Configuration Screen appears.
Figure 7 USTIP Network Configuration Screen
5. Use the Tab, Ç or È keys to select each line on the Network Configuration screen and the
space bar, or the Å or Æ keys to toggle between available entries. Press the Enter, Tab or
È keys when your entry on each line is complete. Below are descriptions of each field, and
the appropriate values to assign.
• Name: Designate a unique name for this USTIP unit, for example, “MiamiDataCenter.”
Please note that this name should contain only alphanumeric characters, no spaces or symbols
permitted. The default name is USTIP.
• Enable Ethernet Interface: Designates whether USTIP should enable its Ethernet adapter as
active (default: YES).
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