Raritan Computer MCC16, MCC16RD, MCC16R, MCC8, MCC4 User Manual

D

User Manual

MCC4, MCC8, MCC16
MCC4R, MCC8R, MCC16R
MCC8RD, MCC16RD

U

C

LISTE

Copyright ©2004 Raritan Computer, Inc.

MCC-0D-E

June 2004

255-80-3100

1F61

US

L

I.T.E.

Raritan Computer Inc.

400 Cottontail Lane
Somerset, NJ 08873
USA
Tel. [phone]
Fax. [phone]
E-mail: [e-mail]
http://www.raritan.com/

Raritan Computer Japan, Inc.

4th Flr. Shinkawa NS Building
1-26-2 Shin-kawa, Chuo-ku
Tokyo 104-0033
Japan
Tel. [phone]
Fax. [phone]
E-mail: [e-mail]
http://www.raritan.co.jp

Raritan Computer France

120 Rue Jean Jaures
93200 Levallois-Perret
France
Tel. [phone]
Fax. [phone]
E-mail: [e-mail]

http://www.raritan.fr

Raritan Computer U.K. Ltd.

36 Great St. Helen's
London
EC3A 6AP
United Kingdom
Tel. [phone]
Fax. [phone]
E-mail: [e-mail]
http://www.raritan.com

Raritan Computer Europe, B.V.

Eglantierbaan 16
2908 LV Capelle aan den IJssel

The Netherlands
Tel. [phone]
Fax. [phone]
E-mail: [e-mail]
http://www.raritan.com/

Raritan Computer Taiwan, Inc.

5F, 121, Lane 235,
Pao-Chiao Rd., Hsin Tien
Taipei Hsien
Taiwan, ROC
Tel. [phone]
Fax. [phone]
E-mail: [e-mail]
http://www.raritan.com.tw

Raritan Computer Deutschland GmbH

Lichstraße 2
D-45127 Essen
Germany
Tel. [phone]
Fax. [phone]
E-mail: [e-mail]
http://www.raritan.de

Shanghai Representative Office of
Raritan Computer, Inc.

RM 19C-1 Shanghai Shiye Building
18 Caoxi North Road
Shanghai China 2000030
Tel. [phone]
Fax. [phone]
E-mail: [e-mail]
http://www.raritan.com.tw/

FCC Information

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency
energy and if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. Operation of this equipment in a residential environment may cause harmful
interference.

Trademark Information

Product names mentioned in this document are trademarks or registered trademarks of their respective
companies. MasterConsole, and its respective logos are registered trademarks of Raritan Computer, Inc.
PS/2, RS/6000, and PC/AT are registered trademarks of the International Business Machines Corporation.
Mac is a registered trademark of Apple Computer, Inc. Sun is a registered trademark of Sun Microsystems.
Alpha is a registered trademark of Digital Equipment Corporation. HP9000 is a registered trademark of
Hewlett Packard. SGI is a registered trademark of Silicon Graphics, Inc.

Japanese Approvals

For assistance in the U.S., please contact the Raritan Technical Support Team

at [phone] or e-mail us at [e-mail].

Ask for Technical Support – Monday through Friday, 8:00am to 8:00pm, EST.

For assistance outside the U.S., please contact your regional Raritan office.

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Contents

Chapter 1: Introduction........................................................................................ 1

MasterConsole II Overview ........................................................................................................1

Product Photos...........................................................................................................................1

Product Features........................................................................................................................2

Chapter 2: Installation ......................................................................................... 1

Getting Started...........................................................................................................................1

Quick-Start Operation: ...............................................................................................................1

One-Tier and Two-Tier Configurations.......................................................................................2

Chapter 3: One-Tier Configuration ....................................................................... 3

Installation ..................................................................................................................................3

Configuration..............................................................................................................................5

Assigning Names and Scan Rates ............................................................................................6

Using MasterConsole II Security Feature ..................................................................................7

Passwords .........................................................................................................................................7

Turning Security on/OFF and Changing Passwords:.........................................................................7

Operation: Using On-Screen User Interface (OSUI) .................................................................8

Selecting a Computer........................................................................................................................8

Setting AutoScan...............................................................................................................................9

Operation: Using Front Panel Buttons .......................................................................................9

Chapter 4: Two-Tier Configuration.....................................................................11

Installation ................................................................................................................................12

Install Base Unit (First-Tier) MasterConsole II .................................................................................12

Connect Second-Tier MasterConsole(s) to the Base Unit ...............................................................13

Connect Computers to Second-Tier MasterConsole(s)...................................................................13

Configuration............................................................................................................................13

Assigning Names and Scan Rates ..........................................................................................15

Using MasterConsole II Security Features ..............................................................................17

Operating MasterConsole II.....................................................................................................17

Selecting a Computer......................................................................................................................17

Chapter 5: Remote Access Using Cat5 Reach .................................................. 19

Appendix A: Specifications ................................................................................ 21

Main Unit ..................................................................................................................................21

Desktop Model ................................................................................................................................21

Rackmount Model............................................................................................................................21

Rackmount 48 Volt DC Model .........................................................................................................21

Universal Cable Kits.................................................................................................................21

Accessories .............................................................................................................................22

Remote Access Kit...................................................................................................................22

Appendix B: System Default Settings................................................................ 23

Appendix C: On-Screen User Interface Function Keys...................................... 25

Appendix D: MasterConsole II Configurations...................................................27

Programming MasterConsole II at Power Up ..........................................................................27

MasterConsole II Product Design Background and Considerations...............................................27

Programming MasterConsole II.......................................................................................................27

MasterConsole II Configuration Diagrams...............................................................................28

Appendix E: Glossary ......................................................................................... 31

Appendix F: Troubleshooting ............................................................................. 33

Table of Figures

Figure 1 MCC4 – Front and Rear Views ...................................................................................................... 1

Figure 2 MC8 – Front and Rear Views......................................................................................................... 1

Figure 3 MCC16 – Front and Rear Views .................................................................................................... 2

Figure 4 One-Tier Configuration................................................................................................................... 2

Figure 5 Two-Tier Configuration (with optional Remote Access)................................................................. 2

Figure 6 MasterConsole II Rear Panel ......................................................................................................... 3

Figure 7 One-Tier Configuration Cabling Detail ........................................................................................... 3

Figure 8 Cable Adapters to Convert PS/2 to AT .......................................................................................... 4

Figure 9 MasterConsole II Front Panel ........................................................................................................ 4

Figure 10 MasterConsole II Front Panel Channel Lights ............................................................................. 4

Figure 11 Configuration Menu ...................................................................................................................... 5

Figure 12 Edit Names and Scan Rate Menu (One-Tier) ..............................................................................6

Figure 13 Administration Menu..................................................................................................................... 7

Figure 14 Selection Menu (One-Tier, sorted by Channel ID).......................................................................8

Figure 15 MasterConsole II Front Panel ...................................................................................................... 9

Figure 16 MasterConsole II Front Panel Channel Lights ............................................................................. 9

Figure 17 Two-Tier Configuration (with optional Remote Access Kit)........................................................ 11

Figure 18 MasterConsole II Rear Panel ..................................................................................................... 12

Figure 19 Two-Tier Configuration Cabling Detail ....................................................................................... 12

Figure 20 Configuration Menu (Two-Tier) .................................................................................................. 13

Figure 21 Device Types.............................................................................................................................. 14

Figure 22 Device Field................................................................................................................................ 14

Figure 23 Default MasterConsole II Channel IDs and Names ................................................................... 15

Figure 24 Edit Names and Scan Rate Menu (Base MasterConole II)........................................................ 15

Figure 25 Edit Names and Scan Rate Menu (Second-Tier MCC8) ........................................................... 16

Figure 26 Selection Menu (Two-Tier, Base MasterConsole II) .................................................................. 17

Figure 27 Selection Menu (Two-Tier, Second Tier Unit)............................................................................ 17

Figure 28 Remote Access with Cat5 Reach............................................................................................... 19

Figure 29 Two-Tier Configuration with Satellite Unit .................................................................................. 19

Figure 30 Basic One-Tier Configurations ................................................................................................... 28

Figure 31 One-Tier with Remote Access Kit .............................................................................................. 28

Figure 32 Two-Tier Configuration of up to 256 Computers........................................................................ 29

Figure 33 Two-Tier Configuration with MasterConsole P Model................................................................ 29

Figure 34 Two-Tier Configuration with Satellite Unit .................................................................................. 30

CHAPTER 1: INTRODUCTION 1

Chapter 1: Introduction

MasterConsole II Overview

Raritan's keyboard/video/mouse (KVM) switches are engineered to provide reliable, cost-effective, central
control of multiple computers. This eliminates the cost and clutter of unnecessary equipment, reclaims
space, and improves productivity for a host of applications.

MasterConsole II enables control of any mix of 2 to 256 computers from a single keyboard, monitor, and
mouse. The MasterConsole II user interface provides simple on-screen control and system management.
Raritan's unique emulation technology dedicates a keyboard/mouse emulator for each computer to ensure
that each computer always 'sees' its own keyboard and mouse. This means smooth, flawless switching and
operation, even when computers are running the most demanding operating systems.

Product Photos

Figure 1 MCC4 – Front and Rear Views

Figure 2 MC8 – Front and Rear Views

2 MASTERCONSOLE II USER MANUAL

Figure 3 MCC16 – Front and Rear Views

Product Features

• MCC Models available for 4, 8, or 16 computers

• “Keep-alive” emulation ensures non-stop computer operation in the event of power loss to the switch

• High-resolution video – 1600 x 1200

• Tangle-proof, double-shielded coaxial cable in lengths from 2 to 30 feet

• On-screen user interface for simple control and system management

• Provision to mix any brand PCs, Macs, Suns, Alphas, RS/6000s, HP9000s, SGIs

• Name assignment availability for quick identification and selection

• Operation from either front panel buttons or hot-keys with on-screen menus

• AutoScan function to view other computers at variable rates

• Cascading from a multi-user MasterConsole MX4

• AutoSkip function provided to bypass inactive channels

• Password Security to ensure authorized access to computers

• Optional Dual Remote access capability with Cat5 Reach

• Compatibility with MasterView-ready MasterConsole P Models (MCPn)

• Two year warranty for parts and labor

CHAPTER 2: INSTALLATION 1

Chapter 2: Installation

Getting Started

MasterConsole II is designed for quick, easy installation and operation. Follow the steps for either one-tier
or two-tier configuration to be up and running within minutes:

1. Install MasterConsole II (connect computers).

2. Configure MasterConsole II.

3. Assign computer names and set channel-specific scan rates for attached computers.

4. Turn ON security and change passwords to restrict access to computers connected to MasterConsole II.

5. Operate using On-Screen User Interface or front panel buttons.

6. Install optional Cat5 Reach for remote console or satellite unit.

Quick-Start Operation:

After you connect computers to your MasterConsole II you may wish to explore MasterConsole II
operation with the default names and parameters.

You may operate using the front panel buttons and/or the On-Screen User Interface. To activate On-Screen
User Interface, press the <Scroll Lock> key twice rapidly. The Selection Menu will appear. To select a
computer, use the <> (up arrow) /<> (down arrow) keys to highlight the desired channel (computer)
and press <Enter>or press the desired computer's Key number (located in the left-hand column). To select
another computer, use front panel buttons or re-activate the On-Screen User Interface.

2 MASTERCONSOLE II USER MANUAL

One-Tier and Two-Tier Configurations

MasterConsole II can be configured in one or two tiers, depending on the number of computers you want to
control. In a one-tier configuration, only computers are connected to a single MasterConsole II unit. In a
two-tier configuration, either a computer or another MasterConsole unit is connected to each channel of the
base MasterConsole II unit.

Cat 5 Remote
KVM Model

Remote
Console

Figure 4 One-Tier Configuration

7’-30’

Second Tier Second Tier

7’-30’ 7’-30’

Cat 5 Cable
up to 650’

7’-30’

Base Tier

Figure 5 Two-Tier Configuration (with optional Remote Access)

7’-30’

CHAPTER 3: ONE-TIER CONFIGURATION 3

Chapter 3: One-Tier Configuration

Installation

1. Shut down and power OFF all computers to be connected to MasterConsole II.

2. Plug a keyboard, monitor, and mouse into the keyboard, monitor, and mouse ports on the rear panel of

the MasterConsole II.

Mouse Port

Keyboard Port Monitor Port

Figure 6 MasterConsole II Rear Panel

3. Power ON the MasterConsole II.

4. Using a universal cable kit (CCPnnU), plug the 25-pin connector into one of the numbered channels on

the MasterConsole II back panel.

5. Plug the cable's other connectors into the computer's keyboard, monitor, and mouse ports, using the

supplied adapters for AT style PCs.

Figure 7 One-Tier Configuration Cabling Detail

4 MASTERCONSOLE II USER MANUAL

Figure 8 Cable Adapters to Convert PS/2 to AT

6. Power ON the connected computer.

7. Select the connected computer by pressing the corresponding front panel button. Verify that the

monitor attached to MasterConsole II displays the video for the connected computer. Use the keyboard
and mouse attached to MasterConsole II to verify that they operate the connected computer.

Note: An amber channel light above a numbered channel button on the MasterConsole II
front panel indicates that the channel is active; that is, a computer is connected and
powered on. A green light above a numbered channel button indicates the currently
displayed channel.

Figure 9 MasterConsole II Front Panel

Figure 10 MasterConsole II Front Panel Channel Lights

8. Repeat steps 4 through 7 to connect the remaining computers to MasterConsole II.

CHAPTER 3: ONE-TIER CONFIGURATION 5

Configuration

The Configuration Menu is used to specify your MasterConsole II configuration and to set/change
operation parameters.

1. Activate on-screen user interface by pressing the hot-key (<Scroll Lock> by default) twice rapidly.

2. Press <F4> to access the Configuration Menu.

Figure 11 Configuration Menu

a. The Connected field displays the Channel ID and Name of the currently selected computer.
b. The Model field displays the model number of this MasterConsole unit.

3. Use the <Tab> (forward)/<Shift> + <Tab> (backward) keys to highlight the desired field and make

your changes as follows:

a. To change Name (default is the unit’s model number): Move to Name and type a name up to five

characters. This field is used for your identification purposes only.

b. The Device field specifies the type of device connected to each channel. The default character is

".", which indicates that the device is a computer. In a one-tier configuration, only a computer may
be connected to each channel. The Device field settings may be changed when expanding to a
two-tier configuration.

c. To turn AutoScan ON/OFF (default is OFF): Move to Scan and press the <>/<> keys to

toggle. If you exit On-Screen User Interface with AutoScan ON, MasterConsole II will scan
according to the currently set mode (Individual/Global) and scan rate.

 To change the Global Scan Rate (default is 3 seconds): Move to Set and type a number from

01 to 99, or press the <>/<> keys to specify the Scan Rate (in seconds) for Global
AutoScan.

 To change AutoScan mode (default setting is Global): Move to Mode and press the

<>/<> keys to toggle between Global and Individual. See page 34 for description.

d. To turn AutoSkip ON/OFF (default is OFF): Move to Skip and press the <>/<> keys to

toggle. With AutoSkip ON, only active channels can be selected.

e. To change the ID Display time interval (default is 3 seconds): Move to ID Display and type a

number from 01 to 99, or press the <>/<> keys to specify the interval (in seconds) you want
the Channel ID and Name to display when each computer is selected. Type 99 if you want the
Channel ID and Name to display continuously.

f. To change the On-Screen User Interface activator (default is <Scroll Lock>): Move to Hot Key

and press the <>/<> keys to select the desired key. The hot-key can only be <Scroll Lock>
<Num Lock>, <Caps Lock>, left <Shift> or left <Alt>.

g. To change the menu Display position: Move to Menu and press the <Enter> key. Then press the

<>, <>, <>, and <> keys to move the menu vertically and horizontally to the desired
position. Then press <Esc> or <Enter>.

6 MASTERCONSOLE II USER MANUAL

h. To change the channel ID display position: Move to ID and press <Enter>. Then press the <>,

<>, <>, and <> keys to move the menu vertically and horizontally to the desired position.
Then press <Esc> or <Enter>.

i. To turn PowerSave On/Off (default is OFF): Move to Green Mode and press the <>/<> keys

to toggle. To change the PowerSave delay time (default is 15 minutes): Move to the next field and
type a number from 01 to 99, or press the <>/<> keys to change the interval (in minutes) of
inactivity (no keyboard or mouse operation) after which the video signal will be cut off from the
monitor. This will allow a properly equipped monitor to enter low-energy mode.

j. To select Previous Channel Toggle (default is <Caps Lock>). This feature enables the user to

toggle between the previous and current selected channel. Press F4 to display the Configuration
menu and move the cursor to the Previous Channel Key. Use the <-> or <¯> keys to select the
key, <Caps Lock>, <Scroll Lock>, <Num Lock>, left <Shift>, or left <Alt> to be used. This
feature enables the user to switch back to a previous channel by pressing the selected key twice
rapidly. There is no need to activate the OSUI.

Note: Select a previous channel key that is not being used as the current hot key
activator.

4. To exit the Configuration Menu: Press an appropriate Menu F key to go to another menu, or press

<Esc> to exit on-screen user interface and return to normal computer operation. Any changes made to
the Configuration Menu are automatically saved.

Assigning Names and Scan Rates

You may assign meaningful names to quickly and easily identify and select connected computers. By
default, the channel name is PC00aa (where aa is the channel ID number) and the Channel-Specific Scan
Rate is 3 seconds.

1. Activate On-Screen User Interface.

2. Press <F3> to access the Edit Names and Scan Rate Menu.

Figure 12 Edit Names and Scan Rate Menu (One-Tier)

3. Use the <Tab>, <Shift+Tab> or <>/<> keys to move the cursor to the line you want to edit. Use
<>/<> to move within a line.

a. To change the Name: Type up to 8 characters (no spaces).
b. To change the Channel-Specific Scan Rate (default is 3 seconds): Type a number from 00 to 99

(seconds). When the AutoScan Mode in the Configuration Menu is set to Individual, these
Channel-Specific Scan Rates are enabled. If the AutoScan mode is set to Global, the global value
will be used.

4. When you move to a different page or exit this Menu, you are prompted to save your changes. Press
<Y> to save.

5. To exit the Edit Names and Scan Rate Menu: Press any Menu F key to go to another menu, or press
<Esc> to go to the Selection Menu.

CHAPTER 3: ONE-TIER CONFIGURATION 7

Note: If your MasterConsole II is a 16-channel model, MCC16, use the <Page
Up>/<Page Down> keys to view the next or previous group of eight channels.

Using MasterConsole II Security Feature

You can restrict access to MasterConsole II. The Administration Menu is used to turn security on/OFF and
to change the Administrator's Password and the five authorized user passwords. Up to six passwords can be
defined - one Administration Password and five User Passwords.

Note: If security is ON, and the system remains idle (no keyboard, mouse, or front panel
operation for a time interval set by the user-default is 15 minutes), the next user must
enter a user password to establish access. By default, MasterConsole II operates with
security OFF.

Passwords

Only the Administrator's password provides access to the Administration Menu, which is accessed to turn
security on/off and to change passwords. If you use the security feature, be sure to record and store
passwords where they will be handy to you and other authorized users.

MasterConsole II is delivered with system default passwords. They are:

USER PASSWORD

Admin Raritan

User 1 111

User 2 222

User 3 333

User 4 444

User 5 555

Turning Security on/OFF and Changing Passwords:

1. Activate On-Screen User Interface.

2. Press <F5> to access the Administration Password prompt.

3. Type in the Administration Password and press the <Enter> key.

4. The Administration Menu will be displayed.

Figure 13 Administration Menu

5. Use the <Tab> key to move the cursor forward or use the <Shift-Tab> key combination to move the
cursor back to the desired field and make your changes as follows:

a. To turn Security ON/OFF (default is OFF): Press the <>/<> keys to toggle.
b. To change Security activation delay time (default is 15 minutes). Move to the Time Out field, then

type a number from 01 to 99, or use the <>/<> keys to specify a time interval. If the system
will remains inactive (no keyboard or mouse operation) for this time interval, the next user is
required to enter a password to access the MasterConsole II.

8 MASTERCONSOLE II USER MANUAL

c. To change the Administration Password: Move to Change Passwords, where Admin will be

highlighted. Press the <Enter> key and type a new password (up to eight alphanumeric characters,
no spaces). Press <Enter>. Confirm the password by typing it again. Press <Enter>.

d. To change a User Password, press the <Tab> key to highlight one of the desired Users. Press

<Enter>. Type a new password (up to eight alphanumeric characters, no spaces). Press <Enter>.
Confirm the password by typing it again. Press <Enter>. Repeat this process for the remaining
four Users, pressing the <Tab> key to move from one User field to the next. You can specify up
to five User Passwords.

e. To change the type of keyboard, press the <Tab> key to highlight Language Mode field. Press

<>/<> to select English, German, or French.

6. To exit the Administration Menu: Press any Menu F (function #) key to go to another menu or press
<Esc> to exit on-screen user interface and return to normal computer operation.

Operation: Using On-Screen User Interface (OSUI)

Selecting a Computer

1. Activate on-screen user interface by pressing the hot-key twice rapidly.
a. AutoScan is suspended, if set.
b. MasterConsole II front panel buttons are disabled.
c. The Selection Menu is displayed.

Figure 14 Selection Menu (One-Tier, sorted by Channel ID)

2. The Selection Menu lists channels sorted either by Channel ID or alphabetically by Name. Default
sorting is by Channel ID. Press <F12> to toggle between Channel ID and alphabetical.

a. The Selection Menu displays a maximum of eight channels at a time.
b. The Status column shows each channel's activity and Channel-Specific Scan Rate. A "+" in the

first column indicates a device is connected and powered ON, while a "-" indicates the device is
powered OFF or there is no device connected. "Snn" indicates the Channel-Specific Scan Rate of
nn seconds. (default is 3 seconds).

c. As the computer status changes (active/inactive), the MCC updates the Status column periodically.

To enable a user to see the new status immediately, activate the OSUI and press F8-Upgrade
Computer Status. The MCC will scan the channels and update the computer status and then return
to the previous menu.

d. For any inactive channel, the ID bar will display only the channel ID and not the name field, when

sorted by channel and will not display anything when sorted by name-F12 toggle.

e. The non-displayed names are still available in the MCC internal database and can be edited with

the F3 function.

CHAPTER 3: ONE-TIER CONFIGURATION 9

3. To select a computer:

 Use the <Page Up>/<Page Down> or <>/<> keys to highlight the desired computer and

press <Enter>

OR

 When the Selection Menu is sorted by Channel ID, press the desired computer's Key number

(shown in the left-hand column);

OR

 When the Selection Menu is sorted by name (arranged alphabetically), use the <Page

Up>/<Page Down> or <>/<> keys, or type the first character(s) of the desired Name to

quickly jump to the Name that most closely matches what you type. To back up a character,
press the <Backspace> key. Highlight the desired computer, and press <Enter>.

a. When you select a computer, you automatically return to normal computer operation at the

selected computer.

b. The light above the selected Channel button turns from amber to green, and the monitor displays

video from the selected computer.

c. The Channel ID and Name will be displayed on the monitor for the time interval specified in the

Configuration Menu.

d. Press <Home> at any time to return to the first page of the Configuration Menu (for 16-channel or

two-tier systems).

Note: See Appendix X for a list of other Function Keys and how to use them.

Setting AutoScan

AutoScan activation shortcut: Activate the On-Screen User Interface and press the <F6> Key. The green
light next to the <Scan> button on the front panel will be ON and the unit will scan according to the
parameters set in the Configuration Menu.

Operation: Using Front Panel Buttons

When the on-screen user interface is not activated, you can operate MasterConsole II from the front panel.
The front panel has a [Scan] button, a [Skip] button, and a series of numbered buttons used to select

channels and to set the Global scan rate.

Figure 15 MasterConsole II Front Panel

Figure 16 MasterConsole II Front Panel Channel Lights

1. To select a computer:
a. Be sure the green light next to the [Scan] button is OFF (toggle ON/OFF).
b. Press the numbered button corresponding to desired channel.
c. The light above the selected Channel button turns green, video from the selected computer

displays on screen and you may now operate the selected computer.

10 MASTERCONSOLE II USER MANUAL

d. The Channel ID and Name will be displayed on the screen for the time interval specified in the

Configuration Menu.

2. To activate AutoScan, press the [Scan] button (toggle ON/OFF) The green light next to the [Scan]
button will be ON and the unit will scan according to the parameters set in the Configuration Menu. If
the AutoScan Mode is set to Individual, AutoScan will occur at the Channel-Specific Scan Rates as
defined in the Edit Names and Scan Rate Menu.

3. To change the scan rate, while AutoScan is ON, press the numbered button corresponding to the
desired Scan Rate located above the front panel channel light to set the Global Scan Rate. If the Scan
Mode in the Configuration Menu had been previously set to Individual, it will be reset to Global after
the front panel button is pressed.

4. To activate AutoSkip, press the [Skip] button (toggle ON/OFF). The green light next to the [Skip]
button will be ON and only active channels will be selected.

CHAPTER 4: TWO-TIER CONFIGURATION 11

Chapter 4: Two-Tier Configuration

You may cascade MasterConsole II units to create a two-tier configuration. In a two-tier configuration, a
mix of devices – computers and MasterConsoles – may be connected to the channels of the first tier­referred to as the base MasterConsole II.

The second-tier MasterConsole may be any combination of MasterConsole IIs, or MasterConsole P Models,
which may be banked. Only computers may be connected to the channels of the any second-tier
MasterConsole.

Figure 17 Two-Tier Configuration (with optional Remote Access Kit)

12 MASTERCONSOLE II USER MANUAL

Installation

Install Base Unit (First-Tier) MasterConsole II

1. Plug the keyboard, monitor, and mouse into the keyboard, monitor, and mouse ports on the
MasterConsole II back panel.

Mouse Port

Keyboard Port Monitor Port

Figure 18 MasterConsole II Rear Panel

Figure 19 Two-Tier Configuration Cabling Detail

2. Power on the MasterConsole II base unit.

3. Connect computers to any Channels on the base MasterConsole II back panel.
a. Shut down and power off all computers to be connected to the base MasterConsole II.
b. Using a Universal cable kit (CCPnnU), plug the 25-pin connector into one of the numbered

Channels on the base MasterConsole II back panel.

c. Plug the cable's other connectors into the computer's keyboard, monitor, and mouse ports. Use

supplied adapters for AT style PCs.

d. Power ON the connected computer.
e. Select the connected computer by pressing the corresponding front panel button. Verify that the

monitor attached to MasterConsole II displays the video for the connected computer. Use the
keyboard and mouse attached to the base MasterConsole II to verify that they operate the
connected computer.

f. Repeat steps 3.a through 3.e to connect additional computers to the base MasterConsole II.

CHAPTER 4: TWO-TIER CONFIGURATION 13

Connect Second-Tier MasterConsole(s) to the Base Unit

1. Connect MasterConsole(s) to any Channel(s) of the base MasterConsole II.
a. Using a Universal cable kit (CCPnnU), plug the 25-pin connector into one of the numbered

Channels on the base MasterConsole II back panel.

b. Plug the cable's other connectors into the Keyboard, Monitor, and Mouse ports of the second-tier

MasterConsole II or MasterConsole P Model.

c. Power on the MasterConsole unit according to the following instructions:

Note: All second-tier MasterConsole P Models must be MasterView ready. To determine
if your P Model does have this feature, check the white label on the bottom of the unit *.
This label shows the unit's level and style of firmware: MDSP-nnn. If it is MDSP-1AC or
higher (MDSP-1AD, etc.), the unit is MasterView ready. If not, you need to upgrade. Call
Raritan Technical Support for details.

IMPORTANT: For MasterConsole II, the unit must be programmed as a second-tier unit.
(The default setting is first-tier) To program any MasterConsole II as a second-tier unit,
power ON while pressing the Channel #2 button on the front panel and hold for 3 seconds.
When the unit is programmed as a second-tier unit, the LED on the far right of the unit's
front panel (2ND) will be lit continuously. Note: Any unit can be re-programmed to be a
first-tier unit by pressing the Channel #1 button on the front panel during a subsequent
power ON process.

For MasterConsole P Model: Turn the power switch on.

1. Repeat steps 4a through 4c to connect additional second-tier MasterConsole units to the base
MasterConsole II.

2. For second-tier units located more than 30 feet away from the base unit, see Remote Access Using
Cat5 Reach, page 25.

Connect Computers to Second-Tier MasterConsole(s)

Connect computers to the channels of second-tier MasterConsole(s).

1. Follow Steps 3a through 3f to connect the computers to each second-tier MasterConsole II.

2. For MasterConsole P Models, follow installation instructions in the P Model manual.

Configuration

The Configuration Menu is used to specify your base MasterConsole II configuration and to set/change
parameters for operation.

1. Activate on-screen user interface by pressing the hot-key (<Scroll Lock> by default) twice rapidly.

2. Press <F4> to access the Configuration Menu.

Figure 20 Configuration Menu (Two-Tier)

14 MASTERCONSOLE II USER MANUAL

a. The Connected field displays the Channel ID and Name of the currently selected computer.
b. The Model field displays the model number of this MasterConsole unit (MCCn).

3. Use the <Tab> (forward)/<Shift-Tab> (backward) keys to select the desired field and make your
change as follows:

a. To change Name (default is the unit's model number): Move to Name and type a name up to five

characters. This field is used for your identification purposes only.

b. The Device field specifies the type of device computer or MasterConsole connected to each

channel of the base MasterConsole II unit. <Tab> to the Device field. You must specify the
device for each channel

The Device field consists of a sequence of characters equal to the channel capacity of the base unit. The
leftmost character corresponds to the unit's channel 1, while the rightmost character corresponds to the
highest channel number.

.(dot) = computer (default)

For non-computers, define the Device as
follows:

a = MCP2

b = MCP4

c = MCP8

d = MCP16

x = MCC4, MCS4, MCX4

y = MCC8, MCS8, MCX8

z = MCC16, MCX16

Figure 21 Device Types

Figure 22 Device Field

For example, the y . . . . c . . Device field indicates the following: an 8-channel MasterConsole II MCC8

model is connected to the first channel on the base MasterConsole II, an 8-channel MasterConsole P Model
is connected to the sixth channel, and computers are connected (or to be connected) to all other channels.

Note: If you specify a MasterConsole P Model, a pop-up box will prompt for banking
information.

See One-Tier Configuration for instructions on setting/changing other operational parameters (AutoScan,
AutoSkip, ID Display, hot-key, Menu Display, PowerSave).

CHAPTER 4: TWO-TIER CONFIGURATION 15

Assigning Names and Scan Rates

When you specify non-computer devices (MasterConsole units) connected to base MasterConsole II
channels, these devices are automatically assigned default names in the base MasterConsole II Selection
Menu. In addition, since computers can be connected to each channel of a second-tier MasterConsole, a
page is automatically created for each second-tier MasterConsole in the Selection Menu, listing Channel
IDs with default names for each channel. These names may be changed using the Edit Names and Scan
Rate Menu.

The following are the MasterConsole II default Channel ID and Names for connected devices in a two-tier
configuration.

Figure 23 Default MasterConsole II Channel IDs and Names

To change Names and/or Channel-Specific Scan Rates:

1. Activate On-Screen User Interface.

2. Press <F3> to access the Edit Names and Scan Rate Menu.

Figure 24 Edit Names and Scan Rate Menu (Base MasterConole II)

16 MASTERCONSOLE II USER MANUAL

Figure 25 Edit Names and Scan Rate Menu (Second-Tier MCC8)

3. Use the <Tab>, <Shift-Tab> or <>/<> keys to move the cursor to the line you want to edit. Use
<>/<> to move within a line.

Note: Because you have specified a two-tier configuration, use the <Page Up>/<Page
Down> keys to view the next or previous group of up to eight channels.

a. To change the Name of a second tier MasterConsole Device in the base unit channel list: Type up

to seven alphanumeric characters (no spaces). The "/" (backslash) first character cannot be
changed.

b. To change the Name of any computer connected to either the base unit or second-tier

MasterConsole, type up to eight alphanumeric characters (no spaces).

c. To change the Channel-Specific scan Rate for any highlighted channel (default is 3 seconds):

Type a number from 00 to 99 (in seconds). When the AutoScan Mode in the Configuration Menu
is set to Individual, these Channel-Specific Scan Rates are enabled. If the AutoScan mode is set to
Global, the global scan rate will be used.

4. When you move to a different page or exit this Menu, you are prompted to save your changes. Press
<Y> to save.

5. To exit the Edit Names and Scan Rate Menu: Press any Menu F key to go to another menu, or press
<Esc> to go to the Selection Menu.

CHAPTER 4: TWO-TIER CONFIGURATION 17

Using MasterConsole II Security Features

Follow instructions for Security in Using MasterConsole II’s Security Feature (One-Tier).

Important: You must use the On-Screen User Interface to operate a two-tier configuration.
There is no front panel operation available.

Operating MasterConsole II

Selecting a Computer

1. Activate On-Screen User Interface.
a. AutoScan is suspended, if set.
b. MasterConsole II front panel buttons are disabled.
c. The Selection Menu is displayed.

Figure 26 Selection Menu (Two-Tier, Base MasterConsole II)

Figure 27 Selection Menu (Two-Tier, Second Tier Unit)

2. The Selection Menu lists channels sorted either by Channel ID or alphabetically by Name. Default
sorting is by Channel ID. Press <F12> to toggle.

a. The Selection Menu displays a maximum of eight channels at a time.
b. The Status column shows each channel's activity and Channel-Specific Scan Rate. A “+”in the

base unit's Selection Menu indicates the device is connected and powered ON, while a “–”
indicates the device is powered OFF, or there is no device connected. A “.” in the Status column
of the second-tier Selection Menu indicates that the status of the computer is undetermined. Snn
indicates the individual Scan Rate of nn seconds.

18 MASTERCONSOLE II USER MANUAL

c. As the computer status changes (active/inactive), the MCC updates the Status column periodically.

To enable a user to see the new status immediately, activate the OSUI and press F8-Upgrade
Computer Status. The MCC will scan the channels and update the computer status and then return
to the previous menu.

d. For any inactive channel, the ID bar will display only the channel ID and not the name field, when

sorted by channel and will not display anything when sorted by name-F12 toggle.

e. The non-displayed names are still available in the MCC internal database and can be edited with

the F3 function.

3. To select a computer:

 Use the <Page Up>/<Page Down> or <>/<> keys to scroll to the desired computer and

press <Enter>

OR

 When the Selection Menu is sorted by Channel ID, press the desired computer's Key number

(in the left-hand column)

OR

a. When the Selection Menu is sorted by name, use the <Page Up>/<Page Down> or <>/<>

keys, or type the first character(s) of the desired Name to quickly jump to a Name that most
closely matches what you type. To back up a character, press the <Backspace> key. Highlight the
desired computer, and press <Enter>.

b. When you select a computer, you automatically return to normal computer operation at the

selected computer.

c. The light above the selected Channel button turns green, and the monitor displays video from the

selected computer.

d. The Channel ID and Name will display on the monitor for the time interval specified in the

Configuration Menu.

e. Press <Home> at any time to return to the first channel on the first page of the Selection Menu.

Press <End> at any time to advance to the last channel on the last page of the Selection Menu.

CHAPTER 5: REMOTE ACCESS USING CAT5 REACH 19

Chapter 5: Remote Access Using Cat5 Reach

Raritan's Cat5 Reach can be used to extend the user console up to 650 feet away. Please see the Cat5 Reach
manual for installation procedure. The MasterConsole II with Cat5 Reach provides:

• Dual Remote User Console: Remote access point to a base MasterConsole II, plus a local user console.

Figure 28 Remote Access with Cat5 Reach

• Satellite Unit: Second-tier MasterConsole located more than 30 feet from the base unit.

Figure 29 Two-Tier Configuration with Satellite Unit

20 MASTERCONSOLE II USER MANUAL

APPENDIX A: SPECIFICATIONS 21

Appendix A: Specifications

Main Unit

Desktop Model

MCC4 (4–channel model) 10.55”(W) x 9”(D) x 1.75”(H) 2.0 kg (4.5 lbs.)

MCC8 (8–channel model) 15.4”(W) x 9”(D) x 1.75”(H) 2.8 kg (6.1 lbs.)

MCC16 (16–channel model) 15.4”(W) x 9”(D) x 3.5”(H) 3.8 kg (8.4 lbs.)

Power 115V/230V (Auto Sensing)

60 Hz / 50 Hz

0.2A/0.1A

Rackmount Model

MCC4R (4–channel model) 19”(W) x 9”(D) x 1.75”(H) 3.0 kg (6.66 lbs.)

MCC8R (8–channel model) 19”(W) x 9”(D) x 1.75”(H) 3.77 kg (8.37 lbs.)

MCC16R (16–channel model) 19”(W) x 9”(D) x 3.5”(H) 4.8 kg (10.66 lbs.)

Power 115V/230V (Auto Sensing)

60 Hz / 50 Hz

0.2A/0.1A

Rackmount 48 Volt DC Model

MCC8RD (8–channel model) 19”(W) x 9”(D) x 1.75”(H) 2.97 kg (6.6 lbs.)

MCC16RD (16–channel model) 19”(W) x 9”(D) x 3.5”(H) 4.52 kg (10.05 lbs.)

Power 48Volt DC +/-0.3A

3W3 male connector

Pin out A1 (G), A2 (-), A3 (+)

Operating Temp. 0–50°C (32–122°F)

Universal Cable Kits

For each PS/2 Computer (VGA Video, PS/2 K/B, PS/2 Mouse) and AT Computer (VGA Video, AT K/B,
Serial Mouse)

Part No. Length Connectors

CCP06U 2’ (0.6 M) DB25(M) to HD15(M), 2x mini-DIN6(M)

CCP20U 6.5’ (2 M) DB25(M) to HD15(M), 2x mini-DIN6(M)

CCP40U 13’ (3 M) DB25(M) to HD15(M), 2x mini-DIN6(M)

CCP60U 20’ (6 M) DB25(M) to HD15(M), 2x mini-DIN6(M)

CCP90U 30’ (9 M) DB25(M) to HD15(M), 2x mini-DIN6(M)

Each Universal Cable Kit comes with 2 Adapters for AT keyboard and serial mouse: (1) DIN 6F to DIN
5M, and (1) DIN 6F to DB9F

22 MASTERCONSOLE II USER MANUAL

Accessories

RMCS4 (for 4–channel model) 19” Rack Mount Bracket – 1U

RMCS8 (for 8–channel model) 19” Rack Mount Bracket – 1U

RMCS16 (for 16–channel model) 19” Rack Mount Bracket – 2U

PCE60 20’ (6 M) Extension Cable for Keyboard, Video, and Mouse

PCE110 35’ (11 M) Extension Cable for Keyboard, Video, and Mouse

Remote Access Kit

See Cat5 Reach Specification Sheet for complete details.

UKVM (Dual Transmitter for Category 5 UTP cable)

Dimensions 4.3" (W) x 3.6"(D) x 1.0" (H)

108mm (W) x 91mm (D) x 23mm (H)

Weight 0.5 lbs (0.2 kg)

Power No external power required

User Port (local access) 6 pin k/b & mouse, HD15

Connection to PC/switch Cable kit CCP06U or CCP10E included

URKVM (Receiver for Category 5 UTP cable)

Dimensions 4.3" (W) x 3.6"(D) x 1.0" (H)

108mm (W) x 91mm (D) x 23mm (H)

Weight 0.5 lbs (0.2 kg)

Power 6V DC input (Adapter included)

User Port (remote access) 6 pin k/b & mouse, HD15

Note: Category 5 UTP cable with RJ45 connectors must conform to EIA/TIA T568B
Category 5 wiring standard.

For highest quality video at distances greater than 200', Category 5 UTP Enhanced (350Mhz bandwidth)
cable is recommended.

APPENDIX B: SYSTEM DEFAULT SETTINGS 23

Appendix B: System Default Settings

FUNCTION SETTING

Administration Password raritan (case sensitive)

AutoScan OFF

AutoScan mode Global

AutoSkip OFF

Channel-Specific Scan Rate 3 seconds

Device “.” (computer devices)

Global Scan Rate 3 seconds

Hot Key <ScrollLock> <ScrollLock>

ID Display Interval 3 seconds

MasterConsole II unit configuration First tier

PowerSave OFF

PowerSave delay time (Green Mode) 15 minutes

Remote Time Out interval 3 seconds

Security OFF

Security activation delay time 15 minutes

Selection Menu sorting Channel ID

User password User 1-111

User 2-222

User 3-333

User 4-444

24 MASTERCONSOLE II USER MANUAL

APPENDIX C: ON-SCREEN USER INTERFACE FUNCTION KEYS 25

Appendix C: On-Screen User Interface Function
Keys

Use the following Function Keys while using On-Screen User Interface:

PRESS... WHEN YOU WANT TO...

<F1> Go to the Help Menu; get a list of all the Function keys

<F2> Go to the Selection Menu; view the list of channels or select a channel

<F3> Go to the Edit Names and Scan Rate Menu; change channel Names or Individual Scan

Rates

<F4> Go to the Configuration Menu; change operating parameters (on-screen user interface,

Menu position, ID position, Global / Individual Scanning, AutoScan OFF/ON, scan rate,
AutoSkip OFF/ON, Hot Key, duration of ID display)

<F5> Go to the Administration Menu; turn Security ON/OFF, change User Passwords

<F6> Exit On-Screen User Interface and turn ON AutoScan

<Alt>+<F6> Exit On-Screen User Interface and turn OFF AutoScan

<F7> Exit On-Screen User Interface and turn ON AutoSkip

<Alt>+<F7> Exit On-Screen User Interface and turn OFF AutoSkip

<F12> Toggle Selection Menu sorting (by Name or Channel ID)

<Esc> Exit on-screen user interface and return to normal computer operation at the last channel

selected. If SCAN is set ON, the system will AutoScan according to parameters set in the
Configuration Menu

26 MASTERCONSOLE II USER MANUAL

APPENDIX D: MASTERCONSOLE II CONFIGURATIONS 27

Appendix D: MasterConsole II Configurations

Programming MasterConsole II at Power Up

MasterConsole II Product Design Background and Considerations

• User connection and operation of MasterConsole II is through the unit's local KVM port (marked

Keyboard, Monitor, Mouse - Din 6F,HD15F, Din 6F) on the back panel of each MasterConsole II.

• For operation, a console-keyboard, monitor and mouse-plugs into the local KVM port. MasterConsole

II includes front panel buttons as well as an integrated On-Screen User Interface for switching and
other operations.

• The On-Screen User Interface is activated through a console keyboard and facilitates operation of

MasterConsole II with on-screen menus and commands.

• In a one-tier configuration, the console operates the all connected computers. The KVM port is called

first-tier ports, which means that they have an active On-Screen User Interface for console operation.

• In a two-tier configuration, one or more MasterConsole II second-tier units are cascaded from the base

unit. This is accomplished by connecting MasterConsole II computer cable from the base unit to the
KVM port of the second-tier unit. The base unit's local KVM port and remote access port are first-tier
ports with an active On-Screen User Interface; and the base unit's on-screen menus include the names
of all the computers accessible from the base unit's console. This way, the base unit's console can
access and operate all MasterConsole II units and all connected computers. For proper operation, the
user must see only the base units On-Screen User Interface menus from the base unit console. To
accomplish this, the On-Screen User Interface at the port by which the second-tier unit is connected
must be deactivated, so that the base unit console can access and operate all connected computers. A
port with a deactivated On-Screen User Interface and is called a second-tier port.

Programming MasterConsole II

Each MasterConsole II is programmed at the factory as a base tier unit. To modify the factory setting, a
MasterConsole II unit can be programmed as a second-tier unit by holding down the #2 button on the front
panel at power up for a minimum of 3 seconds.

28 MASTERCONSOLE II USER MANUAL

MasterConsole II Configuration Diagrams

Basic MasterConsole II One-Tier Configurations

Figure 30 Basic One-Tier Configurations

MasterConsole II Two-Tier Configuration with Remote Access Kit

Figure 31 One-Tier with Remote Access Kit

APPENDIX D: MASTERCONSOLE II CONFIGURATIONS 29

MasterConsole II Two-Tier Configuration

Figure 32 Two-Tier Configuration of up to 256 Computers

MasterConsole II Two-Tier Configuration with MasterConsole P Model

Figure 33 Two-Tier Configuration with MasterConsole P Model

30 MASTERCONSOLE II USER MANUAL

MasterConsole II Two-Tier Configuration with Satellite Unit

Figure 34 Two-Tier Configuration with Satellite Unit

APPENDIX E: GLOSSARY 31

Appendix E: Glossary

TERM DEFINITION

Administration Menu Used to restrict access to MasterConsole II; toggle Security ON/OFF and to

change Administrator’s Password and up to five User Passwords.

Administration Password The only Password with access to the Administration Menu, through the

Administration password prompt.

AutoScan When activated, MasterConsole II automatically cycles through channels,

displaying each computer’s video for a specified period.

AutoSkip When activated, channel selection is restricted to active channels.

Base Unit MasterConsole II unit to which devices (computers and / or other

MasterConsoles) are connected in a two-tier configuration.

Channel The 25-pin connector by which a device is connected to MasterConsole II.

Active: A channel is active when a powered ON device is connected to it.

Inactive: A channel is inactive when there is no device connected to it, or if

the connected device is powered OFF.

Channel ID The specific Channel number to which a device is connected.

Configuration One-Tier: Computers are connected to a single MasterConsole II unit.

Two-Tier: A mix of devices (computers and MasterConsole units) is

connected to a base MasterConsole unit.

Configuration Menu Used to specify MasterConsole II configuration and operation parameters.

Device A computer or a MasterConsole unit connected to a MasterConsole II

channel.

Device Field In the Configuration Menu, specifies the type of device connected to each

channel of a base MasterConsole II unit.

Edit Names and Scan Rate
Menu

Green Mode A field in the Configuration Menu used to toggle the PowerSave feature

Hot Key Used to activate On-Screen User Interface. (To activate On-Screen User

ID Display The display shown on the monitor to identify the currently selected channel

Key Left-hand column in the Selection Menu; lists the key numbers (a sequence

KVM Port The Keyboard, Monitor, and Mouse connectors on the back of the

Menu An On-Screen User Interface display.

Menu F Keys Function keys used to access On-Screen User Interface menus while On-

Mode Field in the Configuration Menu; can be set to either Global or Individual.

Name A user-assigned label (up to eight characters) for a device connected to a

On-Screen User Interface
(OSUI)

PowerSave Allows a properly equipped monitor to operate in low-energy mode.

Channel-Specific Scan Rates.

ON/OFF.

Interface, press the hot-key twice rap

of numbers) for the channels listed on that page. To quickly select a channel,
press its Key number when the Selection Menu is displayed.

MasterConsole II unit.

Screen User Interface is activated.

See also Scan Rate.

MasterConsole II channel.

Series of Menus displayed on the monitor that can be used, through
keystrokes, to operate MasterConsole II. All keystrokes are captured and
interpreted as MasterConsole II commands.

32 MASTERCONSOLE II USER MANUAL

TERM DEFINITION

Remote Console Keyboard, monitor, and mouse plugged into the Remote access kit.

Cat5 Remote KVM Module: Optional Remote Unit that connects to the

MasterConsole II to provide additional access to connected computers up to
650' away using Cat5 UTP Cable.

Cat5 Remote KVM Port: The Keyboard, Monitor, and Mouse ports on the

back of the Cat5 Remote KVM Module unit.

Satellite Unit Second-tier MasterConsole II located more than 30 feet from the base unit

and connected through its Remote Access Kit.

Scan Front panel button and On-Screen User Interface function used to activate

AutoScan.

Scan Rate The duration (in seconds) a channel’s computer is to remain displayed on the

monitor when AutoScan is activated.

Global Scan Rate: Scan rate is the same for all computers, if the Mode field

in the Configuration Menu is set to Global.

Channel-Specific (Individual) Scan Rate:: Scan rate specified for each

computer during the Scan cycle, if the Mode field in the Configuration Menu
is set to Individual. Channel-specific scan rates can be set in the Edit Names
and Scan Rate Menu.

Security When activated, and the system remains idle for a period of time, the next

user must enter an authorized User Password to establish access.

Selection Menu Used to select a computer.

Sorting Order of the channels listed in Selection Menu; either by Channel ID or by

Name.

Time Out the length of time that the system can remain idle (that is, since the last

keyboard/mouse or front panel operation) before the next user must enter an
authorized User Password to establish access.

User Password Enables access to the system after Time Out.

Appendix F: Troubleshooting

PROBLEM SOLUTION

No power. a. Check power cord.

b. Make sure power switch is turned ON.

c. Check cable connection from PC to MasterConsole II.

No video display for one or
all computers.

The monitor cannot
correctly display the video
output from some of the
PCs.

All PCs powered up
without keyboard error, but
the keyboard at
MasterConsole II has no
control (cannot input to any
PC).

Repeated “KB ERROR" at
power-up of PC.

After a period of trouble­free operation, the
keyboard attached to
MasterConsole II locks
(unable to input
keystrokes) when a
particular PC is selected,
but works normally when
other PCs are selected.

Repeated "MOUSE
INSTALLATION
FAILURE" at power-up of
PC.

After a period of trouble­free operation, the mouse
attached to MasterConsole
II locks (unable to control
mouse functions) when a
particular PC is selected,
but works normally when

a. Check video cable’s connection to the PC.

b. Check the monitor and PC: Turn off power to MasterConsole and the PCs.
Connect the monitor to the PC directly, boot the PC, and make sure the
monitor has the proper display. If it does not, the problem is either with your
PC, or the monitor is not compatible with your PC. If it does display,
continue to Troubleshooting #3.

a. The monitor probably does not match the video outputs. If the monitor is a
single mode type VGA, all PCs must have the same type of video output.

b. (Note: this problem occurs most often with some IBM PS/2s and IBM
63xx, 85xx, and 95xx monitors.) The intelligent type display card outputs
video signals based on the monitor ID-pin setting in the connector of the
monitor cable. If the ID-pin setting is correct, the monitor at MasterConsole
may have no display, become monochrome instead of color, or become
unstable. If this is the case, you will need to provide a proper ID-pattern to
the display card. Call Raritan Computer for help if necessary.

a. Make sure the keyboard is connected firmly into MasterConsole II.
Disconnect and reconnect keyboard.

b. Replace keyboard. (MasterConsole II allows hot re-connection of
keyboard at its Keyboard port.)

c. In a two-tier configuration, check that the MasterConsole II with the
keyboard connected is the base unit.

a. The keyboard cable from the PC to MasterConsole II is loose. Secure the
connection and power up the PC again.

b. If the problem occurs after MasterConsole II has been installed for a
period of time, and occurs on PCs that have previously worked with
MasterConsole II , then some components are out of order. Verify that the
PC works with the keyboard when connected directly. Then contact your
dealer or Raritan Computer for service.

a. The most likely cause of the problem is either a voltage "spike" (increase)
or a "brown out" (decrease) in the power supply, which would cause the
microprocessors in MasterConsole II to malfunction. A short-term solution
to the problem is to try to recover operation by turning the MasterConsole II
power switch off and on. Then, if necessary, restart all PCs. The long-term
method of avoiding this problem is to power MasterConsole from a UPS.

b. Check keyboard connection.

a. The mouse cable from the PC to MasterConsole II is loose. Secure the
connection and power up again.

b. If the problem only occurs to new PCs which are being added to the
system, the firmware in the KVM (MasterConsole II internal mouse
emulator) may need to be upgraded to a later version to be compatible with
newer PCs. Contact your dealer or Raritan Computer for Service.

a. Try to identify if the problem is originating from the PC by reconnecting
the PC to a different channel with a different cable. Then power up the PC. If
the problem is not with the cable or with the specific channel, then connect
the mouse directly to the PC. If the problem persists, then the PC's mouse
port is out of order. Otherwise, contact your dealer or Raritan Computer.

b. If the problem occurs after MasterConsole II has been installed for a

PROBLEM SOLUTION

other PCs are selected.

period of time, and occurs to PCs that have previously worked with
MasterConsole II, then some components are out of order. Contact your
dealer or Raritan Computer for service.

Unit does not operate in
On-Screen User Interface.

Replace keyboard. On-Screen User Interface works only with PS/2 or
extended AT style keyboards.

Unable to select channel. Scan function is active; press the Scan button once to toggle Scan OFF so the

light next to the button is off.