RANDELL 9928SCA Installation Manual

OPERATOR’S MANUAL

This manual provides information on
installation, operating, maintenance,
trouble shooting & replacement parts for

9900SCA Series / Drop-In Cold
Pans

NOTIFY CARIER OF DAMAGE AT ONCE.

It is the responsibility of the consignee to inspect the
container upon receipt of same and to determine the
possibility of any damage, including concealed
damage. Unified Brands suggests that if you are
suspicious of damage to make a notation on the
delivery receipt. It will be the responsibility of the
consignee to file a claim with the carrier. We
recommend that you do so at once.

10/8/2014
PP MNL9900

525 South Coldwater Road • Weidman, MI 48893

888-994-7636 • Fax [phone] • unifiedbrands.net

Table of Contents

page 2………………………………….…………Congratulations
page 3……………………………………Parts & Service Hotline
page 3………………………………...…Serial Number Location
page 4-7……………………………….Randell Limited Warranty
page 8…………………………………………Unit Specifications
page 9-13.………………………………………...Unit Installation
page 14-15..…………………………………..…..Unit Operation
page 15-16.………………………..…Preventative Maintenance
page 17………………………………………..Electrical Diagram
page 18……………………………………..……Troubleshooting

page 19-20…………………………….….....Replacement Parts

Congratulations on your recent purchase of Randell food service equipment,
and welcome to the growing family of satisfied Randell customers.

Our reputation for superior products is the result of consistent quality
craftsmanship. From the earliest stages of product design to successive steps
in fabrication and assembly, rigid standards of excellence are maintained by
out staff of designers, engineers, and skilled employees.

Only the finest heavy-duty materials and parts are used in the production of
Randell brand equipment. This means that each unit, given proper
maintenance will provide years of trouble free service to its owner.

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In addition, all Randell food service equipment is backed by
some of the best warranties in the food service industry and by
our professional staff of service technicians.

Retain this manual for future reference.

NOTICE: Due to a continuous program of product improvement, Unified

Brands reserves the right to make changes in design and specifications
without prior notice.

NOTICE: Please read the entire manual carefully before installation. If certain
recommended procedures are not followed, warranty claims will be denied.

MODEL NUMBER _________________________
SERIAL NUMBER _________________________
INSTALLATION DATE _____________________

SERIAL & DATA TAG LOCATION:

Located on underside of unit near drain.

Randell Service and Parts

800-621-8560

Hotline

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Unified Brands believes strongly in the products it builds and backs them with the
best warranty in the industry. Standard with every unit comes the peace of mind
that this unit has been thoroughly engineered, properly tested and manufactured to
excruciating tolerances, by a manufacturer with over 30 years of industry presence.
On top of that front end commitment, Unified Brands has a dedicated staff of
certified technicians that monitor our own technical service hotline at 1-800-621-
8560 to assist you with any questions or concerns that may arise after delivery of
your new Randell brand equipment.

PARTS WARRANTY

1. One year parts replacement of any and all parts that are found defective in
material or workmanship. Unified Brands warrants all component parts of
manufactured new equipment to be free of defects in material or workmanship,
and that the equipment meets or exceeds reasonable industry standards of
performance for a period of one year from the date of shipment from any
Randell factory, assembly plant or warehouse facility.

NOTE: warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and set-up. In the event
equipment was shipped to a site other than the final installation site,
Randell will warranty for a period of three months following installation,
with proof of starting date, up to a maximum of fifteen months from the
date of purchase.

2. Free ground freight of customer specified location for all in warranty parts
within continental U.S. Component part warranty does not cover glass
breakage or gasket replacement. Unified Brands covers all shipping cost
related to component part warranty sent at regular ground rates (UPS, USPS).

Freight or postage incurred for any express or specialty methods of
shipping are the responsibility of the customer.

LABOR COVERAGE

In the unlikely event a Randell brand unit fails due to defects in materials or
workmanship within the first ninety days, Unified Brands agrees to pay the
contracted labor rate performed by an Authorized Service Agent (ASA). Any
warranty work performed by a non-ASA will not be honored by Unified Brands.
A complete listing of current ASAs can be found on the Randell page of our
web site : www.unifiedbrands.net. Warranties are effective from date of
shipment, with a thirty day window to allow for shipment, installation and setup.
Where equipment is shipped to any site other than final installation, Unified
Brands will honor the labor warranty for a period of ninety days following
installation with proof of starting date, up to a maximum of six months from
date of purchase.

Warranty Policies

4 800-621-8560

Temperature adjustments are not covered under warranty, due to the wide

range of ambient conditions.
For warranty inquiries call our Field Service Department at: 1-800-621-8560.

WHEN OPTIONAL 5 YEAR COMPRESSOR WARRANTY APPLIES

1. Provide reimbursement to an ASA for the cost of locally obtained
replacement compressor in exchange for the return of the defective
compressor sent back freight prepaid. Note: Unified Brands does limit
amount of reimbursement allowed and does require bill from local
supply house where compressor was obtained (customer should not
pay servicing agent up front for compressor).

2. Provide repair at the manufacturing facility by requiring that the
defective unit be sent back to Unified Brands freight prepaid. Perform
repair at the expense of Unified Brands and ship the item back to the
customer freight collect.

3. Furnish complete condensing unit freight collect in exchange for the
return of the defective compressor sent back freight prepaid.
(Decisions on whether or not to send complete condensing units will be
made by Randell’s Field Service technician).

WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES

Unified Brands will provide reimbursement of labor to an ASA for any customer
that has an optional labor extension of our standard warranty. (Contracted
rates do apply) Unified Brands offers both 1 and 2 year extensions. Labor
extensions begin at the end of our standard warranty and extend out 9 months
to 1 calendar year or 21 months to 2 calendar years from date of purchase.
Please contact Randell technical service hotline at 1-800-621-8560 for details
and any question on Authorized Service Agents (ASA).

WHEN EXPORT WARRANTIES APPLY

1. Unified Brands covers all non-electrical components under the same
guidelines as our standard domestic policy.

2. All electrical components operated on 60 cycle power are covered
under our standard domestic policy.

3. All electrical components operated on 50 cycle power are covered for
90 days from shipment only.

4. Extended warranty options are not available from the factory.

ITEMS NOT COVERED UNDER WARRANTY

1. Maintenance type of repairs such as condenser cleaning, temperature
adjustments, clogged drains and unit leveling.

2. Unified Brands does not cover issues that are the result of improper
installation. Examples include improper voltage, adequate ventilation,
or incorrect plumbing.

NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY

3. Repairs caused by abuse such as broken glass, freight damage,
excessive force, or scratches and dents.

4. Electrical component failure due to water damage from cleaning
procedures.

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