Randell 9552-290 Operators Manual
OPERATOR MANUAL
IMPORTANT INFORMATION, KEEP FOR OPERATOR
This manual provides information on installation, operating,
maintenance, trouble shooting & replacement parts for:
DROP-IN SERIES
FREEZER / PLATE CHILLER:
9550-290
9552-290
• Freezer (-5ºF)
THIS MANUAL MUST BE RETAINED FOR FUTURE REFERENCE.
READ, UNDERSTAND AND FOLLOW THE INSTRUCTIONS AND
WARNINGS CONTAINED IN THIS MANUAL.
WARNING / FOR YOUR SAFETY
Do not store or use gasoline or other ammable vapors
and liquids in the vicinity of this or any other appliance.
WARNING
Improper installation, adjustment, alteration, service
or maintenance can cause property damage, injury or
death. Read the installation, operating and maintenance
instructions thoroughly before installing or servicing this
equipment.
NOTIFY CARRIER OF DAMAGE AT ONCE
It is the responsibility of the consignee to inspect the container upon receipt of
same and to determine the possibility of any damage, including concealed dam-
age. Unied Brands suggests that if you are suspicious of damage to make a
notation on the delivery receipt. It will be the responsibility of the consignee to le
a claim with the carrier. We recommend that you do so at once.
Manufacture Service/Questions 888-994-7636.
Information contained in this document is known to be current and accurate at the time
of printing/creation. Unified Brands recommends referencing our product line websites,
unifiedbrands.net, for the most updated product information and specifications.
PART NUMBER PP MNL1702, REV A (02/17)
1055 Mendell Davis Drive
Jackson, MS 39272
888-994-7636, fax 888-864-7636
unifiedbrands.net
IMPORTANT - READ FIRST - IMPORTANT
Congratulations on your recent purchase of Unified Brands food service equipment, and welcome to the growing family of satisfied
Unified Brands customers.
Our reputation for superior products is the result of consistent quality craftsmanship. From the earliest stages of product design to
successive steps in fabrication and assembly, rigid standards of excellence are maintained by out staff of designers, engineers, and
skilled employees.
Only the finest heavy-duty materials and parts are used in the production of Unified Brands brand equipment. This means that each
unit, given proper maintenance will provide years of trouble free service to its owner.
In addition, all Unified Brands food service equipment is backed by some of the best warranties in the food service industry and by
our professional staff of service technicians.
Retain this manual for future reference.
NOTICE: DUE TO A CONTINUOUS PROGRAM OF PRODUCT IMPROVEMENT, UNIFIED BRANDS RESERVES THE RIGHT TO MAKE CHANGES IN
DESIGN AND SPECIFICATIONS WITHOUT PRIOR NOTICE.
NOTICE: PLEASE READ THE ENTIRE MANUAL CAREFULLY BEFORE INSTALLATION. IF CERTAIN RECOMMENDED PROCEDURES ARE NOT
FOLLOWED, WARRANTY CLAIMS WILL BE DENIED.
MODEL NUMBER _________________________
SERIAL NUMBER _________________________
INSTALLATION DATE ______________________
THE SERIAL NUMBER IS LOCATED IN THE CABINET LEFT SIDE UNDER THE ELECTRICAL BOX. AN EXAMPLE IS SHOWN BELOW.
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Table of Contents
Important Operator Notices ......................................................... page 2
Warranty Policies ........................................................................ page 4-6
Equipment Description .................................................................. page 7
Installation ................................................................................. page 8-9
Operation ................................................................................ page 10-11
Maintenance ................................................................................ page 12
Troubleshooting ........................................................................... page 13
Service ........................................................................................ page 14
Parts List ...................................................................................... page 15
Electrical Schematic ................................................................... page 16
Labeling .................................................................................. page 17-18
Service Log ................................................................................. page 19
OM-DROP-IN SERIES 3
Warranty Policies
Congratulations on your purchase of a Unified Brands Brand piece of equipment. Unified Brands believes strongly in the products it
builds and backs them with the best warranty in the industry. Standard with every unit is the peace of mind that this unit has been
thoroughly engineered, properly tested and manufactured to excruciating tolerances, by a manufacturer with over 30 years of industry
presence. On top of that front end commitment, Unified Brands has a dedicated staff of certified technicians that monitor our own
technical service hotline at 1-888-994-7636 to assist you with any questions or concerns that may arise after delivery of your new
Unified Brands equipment.
PARTS WARRANTY
1. One year parts replacement of any and all parts that are found defective in material or workmanship. Unified Brands warrants all
component parts of manufactured new equipment to be free of defects in material or workmanship, and that the equipment meets
or exceeds reasonable industry standards of performance for a period of one year from the date of shipment from any Unified
Brands factory, assembly plant or warehouse facility.
NOTE: warranties are effective from date of shipment, with a thirty day window to allow for shipment, installation and set-up. In
the event equipment was shipped to a site other than the final installation site, Unified Brands will warranty for a period of three
months following installation, with proof of starting date, up to a maximum of fifteen months from the date of purchase.
2. Free ground freight of customer specified location for all in warranty parts within continental U.S. Component part warranty does
not cover glass breakage or gasket replacement. Unified Brands covers all shipping cost related to component part warranty sent
at regular ground rates (UPS, USPS). Freight or postage incurred for any express or specialty methods of shipping are the
responsibility of the customer.
LABOR COVERAGE
In the unlikely event a Unified Brands manufactured unit fails due to defects in materials or workmanship within the first ninety days,
Unified Brands agrees to pay the contracted labor rate performed by an Authorized Service Agent (ASA). Any work performed by a
non-ASA will not be honored by Unified Brands. Please consult Unified Brands Technical Support (888-994-7636) for a complete listing
of ASAs or visit the service page of our website: www.unifiedbrands.net. Warranties are effective from date of shipment, with a thirty
day window to allow for shipment, installation and setup. Where equipment is shipped to any site other than final installation, Unified
Brands will honor the labor warranty for a period of ninety days following installation with proof of starting date, up to a maximum of
six months from date of purchase.
Temperature adjustments are not covered under warranty, due to the wide range of ambient conditions.
To request a warranty approval number, call our Field Service Department at: 1-888-994-7636
WHEN OPTIONAL 5 YEAR COMPRESSOR WARRANTY APPLIES
1. Provide reimbursement to an ASA for the cost of locally obtained replacement compressor in exchange for the return of the defective
compressor sent back freight prepaid. NOTE: Unified Brands does limit amount of reimbursement allowed and does require bill
from local supply house where compressor was obtained (customer should not pay servicing agent up front for compressor).
2. Provide repair at the manufacturing facility by requiring that the defective unit be sent back to Unified Brands freight prepaid.
Perform repair at the expense of Unified Brands and ship the item back to the customer freight collect.
3. Furnish a replacement compressor freight collect in exchange for the return of the defective compressor sent back freight prepaid.
4. Furnish complete condensing unit freight collect in exchange for the return of the defective condensing unit sent back freight
prepaid. (Decisions on whether or not to send complete condensing units will be made by Unified Brands in-house service
technician).
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Warranty Policies
WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES
Unified Brands will provide reimbursement of labor to an ASA for any customer that has an optional labor extension of our standard
warranty. (Contracted rates do apply) Unified Brands offers both 1 and 2 year extensions. Labor extensions begin at the end of our
standard warranty and extend out 9 months to 1 calendar year or 21 months to 2 calendar years from date of purchase. Please contact
Unified Brands technical service hotline at 1-888-994-7636 for details and any question on Authorized Service Agents (ASA).
WHEN EXPORT WARRANTIES APPLY
1. Unified Brands covers all non-electrical components under the same guidelines as our standard domestic policy.
2. All electrical components operated on 60Hz are covered under our standard domestic policy.
3. All electrical components operated on 50Hz are covered for 90 days from shipment only.
4. Service labor is covered for the first ninety days with authorization from the factory prior to service being performed.
5. Inbound costs on factory supplied items to be responsibility of the customer.
6. Extended warranty options are not available for parts, labor, or compressors from the factory.
ITEMS NOT COVERED UNDER WARRANTY
1. Maintenance type of repairs such as condenser cleaning, temperature adjustments, clogged drains, unit leveling and re-application
of silicone.
2. Unified Brands does not cover gaskets under warranty. Gaskets are a maintenance type component that are subject to daily wear and
tear and are the responsibility of the owner of the equipment. Because of the unlimited number of customer related circumstances
that can cause gasket failure all gasket replacement issues are considered non-warranty. Unified Brands recommends thorough
cleaning of gaskets on a weekly basis with a mild dish soap and warm water. With proper care Unified Brands gaskets can last up
to two years, at which time we recommend replacement of all gaskets on the equipment for the best possible performance.
NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY
3. Repairs caused by abuse such as broken glass, freight damage, or scratches and dents.
4. Electrical component failure due to water damage from cleaning procedures.
5. Improper installation of equipment.
6. Repairs performed outside of Unified Brands’ Authorized Service Agent network.
QUOTATIONS
Verbal quotations are provided for customer convenience only and are considered invalid in the absence of a written quotation. Written
quotations from Unified Brands are valid for 30 days from quote date unless otherwise specified. Unified Brands assumes no liability
for dealer quotations to end-users.
SPECIFICATION & PRODUCT DESIGN
Due to continued product improvement, specification and product design may change without notice.
OM-DROP-IN SERIES 5
Warranty Policies
SANITATION & SAFETY REQUIREMENTS
Product is designed to meet NSF sanitation and performance requirements, and UL safety requirements. Unified Brands is not
responsible for specific local requirements unless made aware of them prior to bid process. Additional costs may apply.
CANCELLATIONS
Orders canceled prior to production scheduling entered into engineering/production and cancelled are subject to a cancellation charge
(contact factory for details).
STORAGE CHARGES
Unified Brands makes every effort to consistently meet our customer’s shipment expectations. If after the equipment has been
fabricated, the customer requests delay in shipment, and warehousing is required:
1. Equipment held for shipment at purchasers request for a period of 30 days beyond original delivery date specified will be invoiced
and become immediately payable.
2. Equipment held beyond 30 days after the original delivery date specified will also include storage charges.
SHIPPING & DELIVERY
Unified Brands will attempt to comply with any shipping, routing or carrier request designated by dealer, but reserves the right to ship
merchandise via any responsible carrier at the time equipment is ready for shipment. Unified Brands will not be held responsible for
any carrier rate differences; rate differences are entirely between the carrier and purchaser. Point of shipping shall be determined by
Unified Brands (Weidman, MI/Prior, OK/Jackson, MS). At dealer’s request, Unified Brands will endeavor whenever practical to meet
dealer’s request. Freight charges to be collect unless otherwise noted.
DAMAGES
All crating conforms to general motor carrier specifications. To avoid concealed damage, we recommend inspection of every carton
upon receipt. In the event the item shows rough handling or visible damage to minimize liability, a full inspection is necessary upon
arrival. Appearance of damage will require removing the crate in the presence of the driver. A notation must be placed on the
freight bill and signed for by the truck driver at the time of delivery. Any and all freight damage that occurs to a Unified Brands
piece of equipment as a result of carrier handling is not considered under warranty, and is not covered under warranty guidelines. Any
freight damage incurred during shipping needs to have a freight claim filed by the receiver with the shipping carrier. Consignee is
responsible for filing of freight claims when a clear delivery receipt is signed. Claims for damages must be filed immediately (within 10
days) by the consignee with the freight carrier and all cartons and merchandise must be retained for inspection. Internal or concealed
damage may fall under Unified Brands responsibility dependent upon the circumstances surrounding each specific incident and are at
the discretion of the Unified Brands in-house service technician.
RETURNED GOODS
Authorization for return must first be obtained from Unified Brands before returning any merchandise. Any returned goods shipment
lacking the return authorization number will be refused, all additional freight costs to be borne by the returning party. Returned
equipment must be shipped in original carton, freight prepaid and received in good conditions. Any returned merchandise is subject
to a minimum handling charge (contact factory for details).
INSTALLATION
Equipment installation is the responsibility of the dealer and/or their customer.
Unified Brands requires all equipment to be professionally installed.
PENALTY CLAUSES
Dealer penalty clauses, on their purchase order or contractually agreed to between the dealer and their clients are not binding on
Unified Brands. Unified Brands does not accept orders subject to penalty clauses. This agreement supersedes any such clauses in
dealer purchase orders.
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