Randell 4137SCA, 4149SCA, 4161SCA, 4173SCA, 4137REA Service Manual
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OPERATORS MANUAL
This manual provides information on
Installation, operating, maintenance,
trouble shooting & replacement parts for
CURVED GLASS
DISPLAY CASE
NOTIFY CARRIER OF DAMAGE AT ONCE.
It is the responsibility of the consignee to inspect the
container upon receipt of same and to determine
the possibility of any damage, including concealed
damage. Randell suggests that if you are suspicious of damage to make a notation on the delivery
receipt. It will be the responsibility of the consignee
to file a claim with the carrier. We recommend that
you do so at once.
Information contained in this document is known to be
current and accurate at the time of printing/creation.
Unified Brands recommends referencing our product line
websites, unifiedbrands.net, for the most updated product
information and specifications.
OMANUAL_CGDC-8/23/04
1055 Mendell Davis Drive
Jackson, MS 39272
888-994-7636, fax 888-864-7636
randell.com
Table of Contents
page 2 ...................................................................................................... Congratulations
page 3 .................................................................................................. Safety Procedures
page 4 ......................................................................................... Serial Number Location
page 4 ........................................................................................ Service and Parts Hotline
page 4-6................................................................................... Randell Limited Warranty
page 7-10 ............................................................................................ Unit Specifications
page 11-12................................................................................................ Unit Installation
page 13 ..................................................................................................... Unit Operation
page 13-14 ............................................................................... Preventative Maintenance
page 15 ................................................................................................... Troubleshooting
page 16................................................................................................. Replacement Parts
Congratulations on your recent purchase of Randell food service equipment, and
welcome to the growing family of satisfied Randell customers.
Our reputation for superior products is the result of consistent quality craftsmanship. From the earliest stages of product design to successive steps in fabrication and assembly, rigid standards of excellence are maintained by our staff of
designers, engineers, and skilled employees.
Only the finest heavy-duty materials and parts are used in the production of
Randell brand equipment. This means that each unit, given proper maintenance,
will provide years of trouble free service to its owner.
SAFETY PROCEDURES
• Always Disconnect power cord before attempting to work on or to clean
equipment. Turning the switch off is insufficient as the power remains live to
the cabinet and can be a hazard.
• Route the power cord so that it is not likely to be walked on or pinched by
other appliances.
• Your unit is equipped with a grounded plug (a plug with 2 blades and a
grounding post). Do not defeat the purpose of the plug by removing ground
post or using an adapter without properly grounding the outlet.
• Disconnect plug when the appliance will be idled for a long period of time.
• Do not attempt to service this unit yourself as removing covers may cause
unnecessary exposure to dangerous voltage.
• Never connect the unit to a power source while standing in water. Wet hands
and wet floors should be avoided when connecting any electrical appliance to
a power outlet.
• When a replacement part is required, always insist on factory authorized parts.
• When working on units equipped with casters depress caster brake to secure the
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unit in place.
In addition, all Randell food service
equipment is backed by some of the best
warranties in the food service industry
and by our professional staff of service
technicians.
Retain this manual for future reference.
NOTICE: Due to a continuous program of product improvement, Randell
Manufacturing reserves the right to make changes in design and specifications without prior notice.
NOTICE: Please read the entire manual carefully before installation.
If certain recommended procedures are not followed, warranty claims will be
denied.
MODEL NUMBER
SERIAL NUMBER
INSTALLATION DATE
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Randell Manufacturing Service
and Parts Hotline
The serial number is located inside the display case cabinet.
Service and Parts Hotline 800-621-8560.
Warranty Policies
Congratulations on your purchase of a Randell manufactured piece of equipment. Randell believes strongly in the products it builds and backs them with the best warranty in
the industry. Standard with every unit comes the piece of mind that this unit has been
thoroughly engineered, properly tested and manufacture to excruciating tolerances, by a
manufacturer with over 25 years of industry presence. On top of that front end commitment, Randell has a dedicated staff of certified technicians that monitor our own technical
service hotline at 1-800-621-8560 to assist you with any questions or concerns that may
arise after delivery of your new Randell equipment.
WHEN OPTIONAL
5 YEAR COMPRESSOR
WARRANTY APPLIES
1. 1 ear parts replacement of any and all parts that are found defective in material or
workmanship
2. Free ground freight to customer specified location for all in warranty parts within
continental U.S.
3. 3 months (90 days) labor reimbursement for any repairs that are caused by Randell’s
use of defective material or workmanship (Reasonable geographic and industry rates do
apply)
To request a warranty approval number, call our Field Service Department
at 1-888-994-7636.
Randell will provide to the original customer, that owns a Randell piece of equipment,
and has an optional compressor warranty with one of the following options:
1. Provide reimbursement to servicing company for the cost of locally obtained replacement compressor in exchange for the return of the defective compressor sent back freight
prepaid. Note: Randell Manufacturing does limit amount of reimbursement allowed
and does require bill from local supply hose where compressor was obtained (customer
should not pay servicing agent up front for compressor).
2. Provide repair at the manufacturing facility by requiring that the defective unit be sent
back to Randell freight prepaid. Perform repair at the expense of Randell and ship the
item back to the customer freight collect.
3. Furnish a complete condensing unit freight collect in exchange for the return of the
defective compressor sent back freight prepaid. (Decisions on whether or not to send
complete condensing units will be made by Randell’s in-house service technician).
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Warranty Policies (continued)
0WHEN OPTIONAL LABOR
EXTENSION POLICY APPLIES
WHEN EXPORT
WARRANTIES APPLY
ITEMS NOT COVERED
UNDER WARRANTY
Randell Manufacturing will provide reimbursement of labor invoiced to any customer
that has an optional labor extension of our standard warranty. (Reasonable geographic
and industry rates do apply) Randell offers both 1 and 2 year extensions. Labor extensions begin at the end of our standard warranty and extend out 9 months to 1 calendar
year or 21 months to 2 calendar years from date of purchase. Please contact Randell
Manufacturing’s technical service hotline at 1-800-621-8560 for details and warranty
authorization numbers.
1. Randell Manufacturing covers all non-electrical components under the same guidelines as our standard domestic policy.
2. All electrical components operated on 60 cycle power are covered under our standard
domestic policy.
3. All electrical components operated on 50 cycle power are covered for 90 days from
shipment only.
4. Extended warranty options are not available from the factory.
1. Maintenance type of repairs such as condenser cleaning, temperature adjustments,
clogged drains, unit leveling, and gasket replacement or cleaning.
2. Repairs caused by abuse such as broken glass, freight damage, or scratches and
dents.
3. Electrical component failure due to water damage from cleaning procedures.
QUOTATIONS
SPECIFICATION &
PRODUCT DESIGN
SANITATION REQUIREMENTS
CANCELLATIONS
Verbal quotations are provided for customer convenience only and are considered invalid
in the absence of a written quotation. Written quotations from Randell are valid for 30
days from quote date unless otherwise specified. Randell assumes no liability for dealer
quotations to end-users.
Due to continued product improvement, specification and product design may change
without notice. Such revisions do not entitle the buyer to additions. Changes or replacements for previously purchased equipment.
Certain areas require specific anitation requirements other than N.S.F. & U.L. standards.
Randell must be advised of these specifications before fabrication of equipment. In these
special circumstance, a revised quotation may be required to cover additional costs. Failure to notify Randell before fabrication holds the dealer accountable for all additional
charges.
Orders canceled prior to production scheduling entered into engineering/production and
cancelled are subject to a cancellation charge (contact factory for details).
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