Randell 40048A, 40048SSA Service Manual

OPERATOR’S MANUAL

This manual provides information on
installation, operating, maintenance,
trouble shooting & replacement parts for

COUNTERTOP
DISPLAY CASE

40048A
40048SSA

NOTIFY CARIER OF DAMAGE AT ONCE.

It is the responsibility of the consignee to inspect the
container upon receipt of same and to determine the
possibility of any damage, including concealed
damage. Randell suggests that if you are suspicious
of damage to make a notation on the delivery receipt.
It will be the responsibility of the consignee to file a
claim with the carrier. We recommend that you do so
at once.

8/26/2008
PP MNL0023 Rev B (8.2008)

525 South Coldwater Road • Weidman, MI 48893

888-994-7636 • Fax [phone] • unifiedbrands.net

Table of Contents

page 3……………………..Congratulations / Table of Contents

page 4……………………………………Parts & Service Hotline

page 4………………………………...…Serial Number Location

page 5-8……………………………….Randell Limited Warranty

page 9…………………………………………Unit Specifications

page 10-11....……………………………..……...Unit Installation

page 12….………………………………………...Unit Operation

page 13-15……………………..………Preventive Maintenance

page 16..……………………….…………..……Troubleshooting

page 17………………………………………..Electrical Diagram

page 18-19…………………………….Exploded View Drawings

page 20-21…………………………….……..Replacement Parts

Congratulations on your recent purchase of Randell food service equipment,
and we welcome you to the growing family of satisfied Randell customers.

Our reputation for superior products is the result of consistent quality
craftsmanship. From the earliest stages of product design to successive steps
in fabrication and assembly, rigid standards of excellence are maintained by
our staff of designers, engineers, and skilled employees.

Only the finest heavy-duty materials and parts are used in the production of
Randell brand equipment. This means that each unit, given proper
maintenance will provide years of trouble free service to its owner.

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In addition, all Randell food service equipment is backed by
some of the best warranties in the food service industry and by
our professional staff of service technicians.

Retain this manual for future reference.

NOTICE: Due to a continuous program of product improvement, Randell

reserves the right to make changes in design and specifications without prior
notice.

NOTICE: Please read the entire manual carefully before installation. If certain
recommended procedures are not followed, warranty claims will be denied.

MODEL NUMBER _________________________

SERIAL NUMBER _________________________

INSTALLATION DATE _____________________

The serial number is located on the interior side wall of the cabinet opposite
the evaporator fan motor.

Randell Service and Parts

800-621-8560

Hotline

4444

800-621-8560

Randell believes strongly in the products it builds and backs them with the best
warranty in the industry. Standard with every unit is the peace of mind that this unit
has been thoroughly engineered, properly tested and manufactured to excruciating
tolerances, by a manufacturer with over 30 years of industry presence. On top of
that front end commitment, Randell has a dedicated staff of certified technicians
that monitor our own technical service hotline at 1-800-621-8560 to assist you with
any questions or concerns that may arise after delivery of your new Randell
equipment.

PARTS WARRANTY

1. One year parts replacement of any and all parts that are found defective in
material or workmanship. Randell warrants all component parts of
manufactured new equipment to be free of defects in material or workmanship,
and that the equipment meets or exceeds reasonable industry standards of
performance for a period of one year from the date of shipment from any
Randell factory, assembly plant or warehouse facility.

NOTE: Warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and set-up. In the event
equipment was shipped to a site other than the final installation site,
Randell will warranty for a period of three months following installation,
with proof of starting date, up to a maximum of fifteen months from the
date of purchase.

2. Free ground freight of customer specified location for all in warranty parts
within continental U.S. Component part warranty does not cover glass
breakage or gasket replacement. Randell covers all shipping cost related to
component part warranty sent at regular ground rates (UPS, USPS). Freight

or postage incurred for any express or specialty methods of shipping are
the responsibility of the customer.

LABOR COVERAGE

In the unlikely event a Randell manufactured unit fails due to defects in
materials or workmanship within the first ninety days, Randell agrees to pay
the contracted labor rate performed by an Authorized Service Agent (ASA).
Any work performed by a non-ASA will not be honored by Randell. Please
consult Randell Technical Support for a complete listing of ASAs. A complete
listing of ASAs may also be found on the Randell page of our web site at

www.unifiedbrands.net. Warranties are effective from date of shipment, with a

thirty day window to allow for shipment, installation and setup. Where
equipment is shipped to any site other than final installation, Randell will honor
the labor warranty for a period of ninety days following installation with proof of
starting date, up to a maximum of six months from date of purchase.

Warranty Policies

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Temperature adjustments are not covered under warranty, due to the wide

range of ambient conditions.

To inquire if the equipment is within warranty, call our Field Service
Department at: 800-621-8560.

WHEN OPTIONAL 5 YEAR COMPRESSOR WARRANTY APPLIES

1. Provide reimbursement to an ASA for the cost of locally obtained
replacement compressor in exchange for the return of the defective
compressor sent back freight prepaid. Note: Randell does limit
amount of reimbursement allowed and does require bill from local
supply house where compressor was obtained (customer should not
pay servicing agent up front for compressor).

2. Provide repair at the manufacturing facility by requiring that the
defective unit be sent back to Randell freight prepaid. Perform repair at
the expense of Randell and ship the item back to the customer freight
collect.

3. Furnish complete condensing unit freight collect in exchange for the
return of the defective compressor sent back freight prepaid.
(Decisions on whether or not to send complete condensing units will be
made by Randell’s in-house service technician).

WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES

Randell will provide reimbursement of labor to an ASA for any customer that
has an optional labor extension of our standard warranty (Contracted rates do
apply). Randell offers both 1 and 2 year extensions. Labor extensions begin at
the end of our standard warranty and extend out 9 months to 1 calendar year
or 21 months to 2 calendar years from date of purchase. Please contact the
Randell technical service hotline at 1-800-621-8560 for details and any
question on Authorized Service Agents (ASA).

WHEN EXPORT WARRANTIES APPLY

1. Randell covers all non-electrical components under the same
guidelines as our standard domestic policy.

2. All electrical components operated on 60 cycle power are covered
under our standard domestic policy.

3. All electrical components operated on 50 cycle power are covered for
90 days from shipment only.

4. Extended warranty options are not available from the factory.

ITEMS NOT COVERED UNDER WARRANTY

1. Maintenance type of repairs such as condenser cleaning, temperature
adjustments, clogged drains and unit leveling.

2. Randell does not cover gaskets under warranty. Gaskets are a
maintenance type component that are subject to daily wear and tear
and are the responsibility of the owner of the equipment. Because of
the unlimited number of customer related circumstances that can cause
gasket failure all gasket replacement issues are considered non­warranty. Randell recommends thorough cleaning of gaskets on a
weekly basis with a mild dish soap and warm water. With proper care
Randell gaskets can last up to two years, at which time we recommend
replacement of all gaskets on the equipment for the best possible
performance.

6666

800-621-8560

NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY

3. Repairs caused by abuse such as broken glass, freight damage, or
scratches and dents.

4. Electrical component failure due to water damage from cleaning
procedures.

QUOTATIONS

Verbal quotations are provided for customer convenience only and are
considered invalid in the absence of a written quotation. Written quotations
from Randell are valid for 30 days from quote date unless otherwise specified.
Randell assumes no liability for dealer quotations to end-users.

SPECIFICATION & PRODUCT DESIGN

Due to continued product improvement, specification and product design may
change without notice. Such revisions do not entitle the buyer to additions.
Changes or replacements for previously purchased equipment.

SANITATION REQUIREMENTS
Certain areas require specific annotation requirements other than N.S.F. &
U.L. standards. Randell must be advised of these specifications before
fabrication of equipment. In these special circumstances, a revised quotation
may be required to cover additional costs. Failure to notify Randell before
fabrication holds the dealer accountable for all additional charges.

CANCELLATIONS

Orders canceled prior to production scheduling entered into
engineering/production and cancelled are subject to a cancellation charge
(contact factory for details).

STORAGE CHARGES

Randell makes every effort to consistently meet our customer’s shipment
expectations. If after the equipment has been fabricated, the customer
requests delay in shipment, and warehousing is required:

1. Equipment held for shipment at purchasers request for a period of 30
days beyond original delivery date specified will be invoiced and
become immediately payable.

2. Equipment held beyond 30 days after the original delivery date
specified will also include storage charges.

SHIPPING & DELIVERY

Randell will attempt to comply with any shipping, routing or carrier request
designated by dealer, but reserves the right to ship merchandise via any
responsible carrier at the time equipment is ready for shipment. Randell will
not be held responsible for any carrier rate differences; rate differences are
entirely between the carrier and purchaser. Point of shipping shall be
determined by Randell (Weidman, MI/Jackson, MS). At dealer’s request,
Randell will endeavor whenever practical to meet dealer’s request. Freight
charges to be collect unless otherwise noted.

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