Randell 3312, 3313, 3314, 3315 Operators Manual
12/12/2014
PP MNL0027 rev C
OPERATOR’S MANUAL
This manual provides information on
installation, operating, maintenance,
trouble shooting & replacement parts for
3000 SERIES
ELECTRIC HOT FOOD
HOLDING UNIT
3300/3500/3600
NOTIFY CARIER OF DAMAGE AT ONCE.
It is the responsibility of the consignee to inspect the
container upon receipt of same and to determine the
possibility of any damage, including concealed
damage. Randell suggests that if you are suspicious
of damage to make a notation on the delivery receipt.
It will be the responsibility of the consignee to file a
claim with the carrier. We recommend that you do so
at once.
2016 Gees Mill Rd, Ste 200, Conyers, GA 30013
888-994-7636 • Fax 888-864-7636 • unifiedbrands.net
2 888-994-7636
Table of Contents
page 2………………………………….…………Congratulations
page 3……………………………………Parts & Service Hotline
page 3………………………………...…Serial Number Location
page 4-7……………………………….Randell Limited Warranty
page 8…………………………………..3300 Unit Specifications
page 9………………………....3500 & 3600 Unit Specifications
page 10……………………………………………Unit Installation
page 11….....…………………………………… ...Unit Operation
page 12-13……………………………..Preventive Maintenance
page 14…………………………………3300 Electrical Diagram
page 15………………………..3512 & 3612 Electrical Diagram
page 16………………………..3513 & 3613 Electrical Diagram
page 17………………………..3514 & 3614 Electrical Diagram
page 18………………………..3515 & 3615 Electrical Diagram
page 19……………………………………..……Troubleshooting
page 20…………………………….…..3300 Replacement Parts
page 21………………………………...3500 Replacement Parts
page 22………………………………...3600 Replacement Parts
page 23-24………………………………Replacement Parts List
page 25……………………………….NEMA Plug Configuration
Congratulations on your recent purchase of Randell food service equipment,
and we welcome you to the growing family of satisfied Randell customers.
Our reputation for superior products is the result of consistent quality
craftsmanship. From the earliest stages of product design to successive steps
in fabrication and assembly, rigid standards of excellence are maintained by
our staff of designers, engineers, and skilled employees.
Only the finest heavy-duty materials and parts are used in the production of
Randell brand equipment. This means that each unit, given proper
maintenance will provide years of trouble free service to its owner.
unifiedbrands.net 3
In addition, all Randell food service equipment is backed by
some of the best warranties in the food service industry and by
our professional staff of service technicians.
Retain this manual for future reference.
NOTICE: Due to a continuous program of product improvement, Randell
reserves the right to make changes in design and specifications without prior
notice.
NOTICE: Please read the entire manual carefully before installation. If certain
recommended procedures are not followed, warranty claims will be denied.
MODEL NUMBER _________________________
SERIAL NUMBER _________________________
INSTALLATION DATE _____________________
The serial number is located on the control panel.
888-994-7636
Randell Service and Parts
Hotline
4 888-994-7636
Congratulations on your purchase of a Randell Manufactured piece of equipment.
Unified Brands believes strongly in the products it builds and backs them with the
best warranty in the industry. Standard with every unit is the peace of mind that
this unit has been thoroughly engineered, properly tested and manufactured to
excruciating tolerances, by a manufacturer with over 30 years of industry presence.
On top of that front end commitment, Unified Brands has a dedicated staff of
certified technicians that monitor our own technical service hotline at 1-888-994-
7636 to assist you with any questions or concerns that may arise after delivery of
your new Randell equipment.
PARTS WARRANTY
1. One year parts replacement of any and all parts that are found defective in
material or workmanship. Unified Brands warrants all component parts of
manufactured new equipment to be free of defects in material or workmanship,
and that the equipment meets or exceeds reasonable industry standards of
performance for a period of one year from the date of shipment from any
Randell factory, assembly plant or warehouse facility.
NOTE: warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and set-up. In the event
equipment was shipped to a site other than the final installation site,
Unified Brands will warranty for a period of three months following
installation, with proof of starting date, up to a maximum of fifteen
months from the date of purchase.
2. Free ground freight of customer specified location for all in warranty parts
within continental U.S. Component part warranty does not cover glass
breakage or gasket replacement. Unified Brands covers all shipping cost
related to component part warranty sent at regular ground rates (UPS, USPS).
Freight or postage incurred for any express or specialty methods of
shipping are the responsibility of the customer.
LABOR COVERAGE
In the unlikely event a Randell brand unit fails due to defects in materials or
workmanship within the first ninety days, Unified Brands agrees to pay the
contracted labor rate performed by an Authorized Service Agent (ASA). Any
warranty work performed by a non-ASA will not be honored by Unified Brands.
Please consult Randell Technical Support for a complete listing of ASAs. A
complete listing of ASAs may also be found on the Randell page of our web
site at www.unifiedbrands.net . Warranties are effective from date of shipment,
with a thirty day window to allow for shipment, installation and setup. Where
equipment is shipped to any site other than final installation, Unified Brands
will honor the labor warranty for a period of ninety days following installation
with proof of starting date, up to a maximum of six months from date of
purchase.
Warranty Policies
unifiedbrands.net 5
Temperature adjustments are not covered under warranty, due to the wide
range of ambient conditions.
To inquire if the equipment is within warranty, call our Field Service
Department at: 1-800-621-8560.
WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES
Unified Brands will provide reimbursement of labor invoiced to an ASA for any
customer that has an optional labor extension of our standard warranty.
(Contracted rates do apply) Randell offers both 1 and 2 year extensions.
Labor extensions begin at the end of our standard warranty and extend out 9
months to 1 calendar year or 21 months to 2 calendar years from date of
purchase. Please contact Randell technical service hotline at 1-888-994-7636
for details and any question on Authorized Service Agents (ASA).
WHEN EXPORT WARRANTIES APPLY
1. Unified Brands covers all non-electrical components under the same
guidelines as our standard domestic policy.
2. All electrical components operated on 60 cycle power are covered
under our standard domestic policy.
3. All electrical components operated on 50 cycle power are covered for
90 days from shipment only.
4. Extended warranty options are not available from the factory.
ITEMS NOT COVERED UNDER WARRANTY
1. Maintenance type of repairs such as temperature adjustments, clogged
drains, and unit leveling.
NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY
2. Repairs caused by abuse such as broken glass, freight damage, or
scratches and dents.
3. Electrical component failure due to water damage from cleaning
procedures.
4. Electrical component failure due to incorrect voltage supplied to unit.
5. Pan failures due to adding water to empty pan that is at holding
temperature.
6. Pan failures due to poor water quality.
QUOTATIONS
Verbal quotations are provided for customer convenience only and are
considered invalid in the absence of a written quotation. Written quotations
from Randell are valid for 30 days from quote date unless otherwise specified.
Randell assumes no liability for dealer quotations to end-users.
6 888-994-7636
SPECIFICATION & PRODUCT DESIGN
Due to continued product improvement, specification and product design may
change without notice. Such revisions do not entitle the buyer to additions.
Changes or replacements for previously purchased equipment.
SANITATION REQUIREMENTS
Certain areas require specific annotation requirements other than N.S.F. &
U.L. standards. Randell must be advised of these specifications before
fabrication of equipment. In these special circumstances, a revised quotation
may be required to cover additional costs. Failure to notify Randell before
fabrication holds the dealer accountable for all additional charges.
CANCELLATIONS
Orders canceled prior to production scheduling entered into
engineering/production and cancelled are subject to a cancellation charge
(contact factory for details).
STORAGE CHARGES
Randell makes every effort to consistently meet our customer’s shipment
expectations. If after the equipment has been fabricated, the customer
requests delay in shipment, and warehousing is required:
1. Equipment held for shipment at purchasers request for a period of 30
days beyond original delivery date specified will be invoiced and
become immediately payable.
2. Equipment held beyond 30 days after the original delivery date
specified will also include storage charges.
SHIPPING & DELIVERY
Randell will attempt to comply with any shipping, routing or carrier request
designated by dealer, but reserves the right to ship merchandise via any
responsible carrier at the time equipment is ready for shipment. Randell will
not be held responsible for any carrier rate differences; rate differences are
entirely between the carrier and purchaser. Point of shipping shall be
determined by Randell (Weidman, MI/Jackson, MS). At dealer’s request,
Randell will endeavor whenever practical to meet dealer’s request. Freight
charges to be collect unless otherwise noted.
DAMAGES
All crating conforms to general motor carrier specifications. To avoid
concealed damage, we recommend inspection of every carton upon receipt.
In the event the item shows rough handling or visible damage to minimize
liability, a full inspection is necessary upon arrival. Appearance of damage will
require removing the crate in the presence of the driver. A notation must be
placed on the freight bill and signed for by the truck driver at the time of
delivery. Any and all freight damage that occurs to a Randell piece of
equipment as a result of carrier handling is not considered under warranty, and
is not covered under warranty guidelines. Any freight damage incurred during
shipping needs to have a freight claim filed by the receiver with the shipping
carrier. Consignee is responsible for filing of freight claims when a clear
delivery receipt is signed. Claims for damages must be filed immediately
(within 10 days) by the consignee with the freight carrier and all cartons and
merchandise must be retained for inspection.
unifiedbrands.net 7
RETURNED GOODS
Authorization for return must first be obtained from Randell before returning
any merchandise. Any returned goods shipment lacking the return
authorization number will be refused, all additional freight costs to be borne by
the returning party. Returned equipment must be shipped in original carton,
freight prepaid and received in good conditions. Any returned merchandise is
subject to a minimum handling charge (consult factory for rate).
INSTALLATION
Equipment installation is the responsibility of the dealer and/or their customer.
Randell requires all equipment to be professionally installed.
PENALTY CLAUSES
Dealer penalty clauses, on their purchase order or contractually agreed to
between the dealer and their clients are not binding on Randell. Randell does
not accept orders subject to penalty clauses. This agreement supersedes any
such clauses in dealer purchase orders.
EXPORT POLICY
All quotations for export sales will be handled by Dorian Drake International
(www.doriandrake.com), Randell’s export management organization.
*FOOTNOTES IN REFERENCE TO PARAGRAPHS ABOVE
1. Herein called Randell.
2. NET means list price less discount, warranty, labor policy, freight, Randell delivery and other
miscellaneous charges.
CASH DISCOUNTS WILL BE CALCULATED ON NET ONLY.
8 888-994-7636
Unit Specifications
3313 shown
3300 SERIES - COMMON WATERBATH
NOTE: All 3300 series units require 1” to 2” of water be added PRIOR to
heating of the elements. Hot water is recommended.
Model
L D H
#
Wells
#
Elements
SS Bottom
Shelf Sq. Ft.
208V
240V
Ship
Wt.
KW
Amps
NEMA
KW
Amps
NEMA
3312
33”
30”
36” 2 1
5.5
3
14.4
6-20P
3
12.5
6-20P
116
3313
48”
30”
36” 3 1
8.1
3
14.4
6-20P
3
12.5
6-20P
174
3314
63”
30”
36” 4 2
10.7
6
28.8
6-50P
6
25
6-50P
232
3315
78”
30”
36” 5 2
13.3
6
28.8
6-50P
6
25
6-50P
290
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Unit Specifications – cont.
3613 shown
3500 SERIES – OPEN WELL (spillage pans required for wet operation)
3600 SERIES – SEALED WELL
Model
L D H
#
Wells
#
Elem.
SS
Bottom
Shelf
Sq. Ft.
120V – 750 Watt
208V – 865 Watt
240V – 1150 Watt
Ship
Wt.
KW
Amps
NEMA
KW
Amps
NEMA
KW
Amps
NEMA
3512
33”
30”
36” 2 2
5.5
1.5
12.5
5-20P
1.73
8.32
6-15P
2.3
9.58
6-15P
116
3513
48”
30”
36” 3 3
8.1
2.25
18.75
5-30P
2.6
12.48
6-20P
3.45
14.37
6-20P
174
3514
63”
30”
36” 4 4
10.7 3 25
5-50P
3.46
16.64
6-30P
4.6
19.16
6-30P
232
3515
78”
30”
36” 5 5
13.3
3.75
31.25
5-50P
4.33
20.8
6-30P
5.75
23.95
6-30P
290
Model
L D H
#
Wells
#
Elem.
SS
Bottom
Shelf
Sq. Ft.
120V – 750 Watt
208V – 865 Watt
240V – 1150 Watt
Ship
Wt.
KW
Amps
NEMA
KW
Amps
NEMA
KW
Amps
NEMA
3612
33”
30”
36” 2 2
5.5
1.5
12.5
5-20P
1.73
8.32
6-15P
2.3
9.58
6-15P
116
3613
48”
30”
36” 3 3
8.1
2.25
18.75
5-30P
2.6
12.48
6-20P
3.45
14.37
6-20P
174
3614
63”
30”
36” 4 4
10.7 3 25
5-50P
3.46
16.64
6-30P
4.6
19.16
6-30P
232
3615
78”
30”
36” 5 5
13.3
3.75
31.25
5-50P
4.33
20.8
6-30P
5.75
23.95
6-30P
290
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