RANDELL 2127AC Installation Manual
OPERATOR’S MANUAL
This manual provides information on
installation, operating, maintenance,
trouble shooting & replacement
parts for
2127AC
2127PAC
TAS PTAC
AIR-CURTAIN
REFRIGERATOR
NOTIFY CARRIER OF DAMAGE AT ONCE.
It is the responsibility of the consignee to inspect
the container upon receipt of same and to
determine the possibility of any damage, including
concealed damage. Randell suggests that if you
are suspicious of damage to make a notation on
the delivery receipt. It will be the responsibility of
the consignee to file a claim with the carrier. We
recommend that you do so at once.
Manufacture Service/Questions 888-994-7636.
Information contained in this document is known to be
current and accurate at the time of printing/creation.
Unified Brands recommends referencing our product line
websites, unifiedbrands.net, for the most updated
product information and specifications.
2016 Gees Mill Road, Suite 200
Conyers, GA 30013
8/17/2015
PP MNL1501
Table of Contents
page 2…………………… Table of Contents & Congratulations
page 3……………………………………Parts & Service Hotline
page 4………………………………...…Serial Number Location
page 5-9……………………………….Randell Limited Warranty
page 10……………………………………..…Unit Specifications
page 11-12…………………………………..……Unit Installation
page 13-14..…………………………………….....Unit Operation
page 15-16…………………...Control Settings and Instructions
page 17-18……………………………..Preventive Maintenance
page 19………………………………………..Electrical Diagram
page 20……………………………………..……Troubleshooting
page 21-22…………………………….…….Replacement Parts
page 23…………………………….………………………...Notes
Congratulations on your recent purchase of Randell food service equipment,
and welcome to the growing family of satisfied Randell customers.
Our reputation for superior products is the result of consistent quality
craftsmanship. From the earliest stages of product design to successive steps
in fabrication and assembly, rigid standards of excellence are maintained by
out staff of designers, engineers, and skilled employees.
Only the finest heavy-duty materials and parts are used in the production of
Randell brand equipment. This means that each unit, given proper
maintenance will provide years of trouble free service to its owner.
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MODEL NUMBER _________________________
SERIAL NUMBER _________________________
INSTALLATION DATE _____________________
800-621-8560
Randell Service and Parts
Hotline
In addition, all Randell food service equipment is backed by
some of the best warranties in the food service industry and by
our professional staff of service technicians.
Retain this manual for future reference.
NOTICE: Due to a continuous program of product improvement, Randell
reserves the right to make changes in design and specifications without prior
notice.
NOTICE: Please read the entire manual carefully before installation. If certain
recommended procedures are not followed, warranty claims will be denied.
The serial number is located in the cabinet left side or back wall.
4 888-994-7636
Warranty Policies
Congratulations on your purchase of a Randell Manufactured piece of equipment.
Randell believes strongly in the products it builds and backs them with the best
warranty in the industry. Standard with every unit is the peace of mind that this unit
has been thoroughly engineered, properly tested and manufactured to excruciating
tolerances, by a manufacturer with over 30 years of industry presence. On top of
that front end commitment, Randell has a dedicated staff of certified technicians
that monitor our own technical service hotline at 1-800-621-8560 to assist you with
any questions or concerns that may arise after delivery of your new Randell
equipment.
PARTS WARRANTY
1. One year parts replacement of any and all parts that are found defective in
material or workmanship. Randell warrants all component parts of
manufactured new equipment to be free of defects in material or workmanship,
and that the equipment meets or exceeds reasonable industry standards of
performance for a period of one year from the date of shipment from any
Randell factory, assembly plant or warehouse facility.
NOTE: warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and set-up. In the event
equipment was shipped to a site other than the final installation site,
Randell will warranty for a period of three months following installation,
with proof of starting date, up to a maximum of fifteen months from the
date of purchase.
2. Free ground freight of customer specified location for all in warranty parts
within continental U.S. Component part warranty does not cover glass
breakage or gasket replacement. Randell covers all shipping cost related to
component part warranty sent at regular ground rates (UPS, USPS). Freight
or postage incurred for any express or specialty methods of shipping are
the responsibility of the customer.
LABOR COVERAGE
In the unlikely event a Randell manufactured unit fails due to defects in
materials or workmanship within the first ninety days, Randell agrees to pay
the contracted labor rate performed by an Authorized Service Agent (ASA).
Any work performed by a non-ASA will not be honored by Randell. Please
consult Randell Technical Support (800-621-8560) for a complete listing of
ASAs or visit the service page of our website: www.unifiedbrands.net.
Warranties are effective from date of shipment, with a thirty day window to
allow for shipment, installation and setup. Where equipment is shipped to any
site other than final installation, Randell will honor the labor warranty for a
period of ninety days following installation with proof of starting date, up to a
maximum of six months from date of purchase.
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Warranty Policies con’t
Temperature adjustments are not covered under warranty, due to the wide
range of ambient conditions.
To request a warranty approval number, call our Field Service Department at:
1-800-621-8560
WHEN OPTIONAL 5 YEAR COMPRESSOR WARRANTY APPLIES
1. Provide reimbursement to an ASA for the cost of locally obtained
replacement compressor in exchange for the return of the defective
compressor sent back freight prepaid. Note: Randell does limit
amount of reimbursement allowed and does require bill from local
supply house where compressor was obtained (customer should not
pay servicing agent up front for compressor).
2. Provide repair at the manufacturing facility by requiring that the
defective unit be sent back to Randell freight prepaid. Perform repair at
the expense of Randell and ship the item back to the customer freight
collect.
3. Furnish complete condensing unit freight collect in exchange for the
return of the defective compressor sent back freight prepaid.
(Decisions on whether or not to send complete condensing units will be
made by Randell’s in-house service technician).
WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES
Randell will provide reimbursement of labor to an ASA for any customer that
has an optional labor extension of our standard warranty. (Contracted rates do
apply) Randell offers both 1 and 2 year extensions. Labor extensions begin at
the end of our standard warranty and extend out 9 months to 1 calendar year
or 21 months to 2 calendar years from date of purchase. Please contact
Randell Manufacturing’s technical service hotline at 1-800-621-8560 for details
and any question on Authorized Service Agents (ASA).
WHEN EXPORT WARRANTIES APPLY
1. Randell Manufacturing covers all non-electrical components under the
same guidelines as our standard domestic policy.
2. All electrical components operated on 60 cycle power are covered
under our standard domestic policy.
3. All electrical components operated on 50 cycle power are covered for
90 days from shipment only.
4. Extended warranty options are not available from the factory.
6 888-994-7636
Warranty Policies con’t
ITEMS NOT COVERED UNDER WARRANTY
1. Maintenance type of repairs such as condenser cleaning, temperature
adjustments, clogged drains and unit leveling.
2. Randell does not cover gaskets under warranty. Gaskets are a
maintenance type component that are subject to daily wear and tear
and are the responsibility of the owner of the equipment. Because of
the unlimited number of customer related circumstances that can cause
gasket failure all gasket replacement issues are considered nonwarranty. Randell recommends thorough cleaning of gaskets on a
weekly basis with a mild dish soap and warm water. With proper care
Randell gaskets can last up to two years, at which time we recommend
replacement of all gaskets on the equipment for the best possible
performance.
NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY
3. Repairs caused by abuse such as broken glass, freight damage, or
scratches and dents.
4. Electrical component failure due to water damage from cleaning
procedures.
QUOTATIONS
Verbal quotations are provided for customer convenience only and are
considered invalid in the absence of a written quotation. Written quotations
from Randell are valid for 30 days from quote date unless otherwise specified.
Randell assumes no liability for dealer quotations to end-users.
SPECIFICATION & PRODUCT DESIGN
Due to continued product improvement, specification and product design may
change without notice. Such revisions do not entitle the buyer to additions.
Changes or replacements for previously purchased equipment.
SANITATION REQUIREMENTS
Certain areas require specific annotation requirements other than N.S.F. &
U.L. standards. Randell must be advised of these specifications before
fabrication of equipment. In these special circumstances, a revised quotation
may be required to cover additional costs. Failure to notify Randell before
fabrication holds the dealer accountable for all additional charges.
CANCELLATIONS
Orders canceled prior to production scheduling entered into
engineering/production and cancelled are subject to a cancellation charge
(contact factory for details).
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