This manual provides information on installation, operating, maintenance,
troubleshooting & replacement parts for
2000 SERIES
REACH-INS
NOTIFY CARRIER OF DAMAGE AT ONCE.
It is the responsibility of the consignee to inspect the container upon receipt of same
and to determine the possibility of any damage, including concealed damage. Randell
suggests that if you are suspicious of damage to make a notation on the deliv ery
receipt. It will be the responsibility of the consignee to file a claim with the carrier. We
recommend that you do so at once.
Page 26 .........................................................……………....................... Part Figures
Page 43 ..................................……………………… Appendix A Heated Reach-ins
Congratulations on your recent purchase of Randell food service equipment, and welcome
to the growing family of satisfied Randell customers.
Our reputation for superior products is the result of consistent quality craftsmanship.
From the earliest stages of product design, to successive steps in fabrication and
assembly, rigid standards of excellence are maintained by our staff of designers,
engineers, and skilled employees.
Only the finest heavy-duty materials and parts are used in the production of Randell
brand equipment. This means that each unit, given proper maintenance, will provide
years of trouble free service to its owner.
In addition, all Randell food service equipment is backed by one
of the best warranties in the food service industry and by our
professional staff of service technicians.
2
Retain this manual for future reference.
Notice: Due to a continuous program of product improvement, Randell Manufacturing
reserves the right to make changes in design and specifications without prior
notice.
Notice: Please read the entire manual carefully before
installation.
If certain recommended procedures are not followed, warranty
claims will be denied.
Model Number ______________________
Serial Number ______________________
Installation Date ______________________
Randell Manufacturing
Service and Parts Hot Line
1-800-621-8560
3
RANDELL MANUFACTURING
SERIAL NUMBER LOCATION
FOR THE
2000 SERIES
This is a sample of a serial number tag.
The serial number tag on the 2000 series is located inside the refrigerated base on
the far left side of the unit.
***Consult factory for recommended condensing unit specifications.
CUBIC
FEET
2000 SERIES
SHELVES
QTY/SQ FT
7
HP** BTU/HR* VOLT AMP NEMA
SHIP
WT
Randell Manufacturing, Inc.
Warranty Policies
Parts Warranty
Randell warrants all component parts of manufactured new equipment to be free of defects
in material or workmanship, and that the equipment meets or exceeds reasonable industry
standards of performance for a period of one year from the date of shipment from any
Randell factory, assembly plant or warehouse facility.
Note: Warranties are effective from date of shipment, with a thirty day window to allow
for shipment, installation and set up. In the event equipment was shipped to a site
other than the final installation site, Randell will warranty for a period of three
months following installation, with proof of starting date, up to a maximum of eighteen
months from date of purchase.
Component parts warranty does not cover glass breakage or gasket replacement. Randell
covers all shipping cost related to component part warranty sent at regular ground rates
(UPS, USPS).
Freight or postage incurred for any express or specialty methods of shipping are the
responsibility of the customer.
Labor Coverage
In the unlikely event a Randell manufactured unit fails due to defects in materials or
workmanship within the first ninety days, Randell agrees to pay reasonable labor
incurred. During the first ninety days work authorizations are not required for in
warranty repairs. However, repair times are limited to certain flex rate schedules and
hours will be deducted from service invoices if they exceed allowed times without prior
approval and a work authorization number. Warranties are effective from date of
shipment, with a 30 day window to allow for shipment, installation and setup.
Where equipment is shipped to any site other than final installation Randell will honor
the labor warranty for a period of ninety days following installation with proof of
starting date, up to a maximum of nine months from date of purchase. Travel time is
limited to one hour each direction or two hours per invoice. Any travel time exceeding
two hours will be the responsibility of the customer.
Note: Temperature adjustments are not covered under warranty, due to the wide range
of ambient conditions.
8
Five Year Extended Compressor Warranty
United States installations only:
Randell will pay for the replacement compressor only. Freight, labor, refrigerant,
handling and all other miscellaneous charges are the responsibility of the customer.
Randell will fulfill its warranty obligation by using one of the four methods provided
below, which will be selected by the Randell in house service technician:
1. Provide reimbursement to servicing customer for the cost of the locally obtained
replacement compressor in exchange for the return of the defective compressor
returned to Randell freight prepaid. Randell does limit the amount of reimbursement
allowed and does require a copy of the local supply house bill for replacement
compressor.
Customer should not pay servicing agent up front for compressor.
2. Provide repair at the manufacturing facility by requiring that the defective unit
be sent back to Randell freight prepaid. Perform repair at the expense of Randell
and ship the item back to job location freight collect.
3. Furnish a replacement compressor freight collect in exchange for the return of the
defective compressor sent back freight prepaid.
4. Furnish complete condensing unit or replacement package
freight collect in exchange for the return of the defective compressor sent back
freight prepaid, (decisions based on whether or not to send complete condensing unit
will be made by Randell in-house service technician).
Export Warranty
Our export warranties will cover all non electrical parts for the period of one year
from the date of shipment to be free of defects in material or workmanship. Electrical
parts are also covered if ordered and operated on 60 Hz. Electrical components, ordered
and operated on 50 Hz, are warranted for the first 90 days from shipment only. Service
labor is covered for the first 90 days with authorization from factory prior to service.
Warranty is automatically initiated 60 days from ship date. Inbound costs on any factory
supplied items would be the responsibility of the customer. Adherence to recommended
equipment maintenance procedures, according to the owners manual provided with each
unit, is required for this warranty to remain in effect, and can have a substantial
effect on extending the service life of your equipment. Equipment abuse voids any
warranty. Extended warranties are not available for parts, labor or compressors on units
shipped outside the United States.
9
Freight Damage
Any and all freight damage that occurs to a Randell piece of equipment as a result of
carrier handling is not considered warranty, and is not covered under warranty
guidelines. Any freight damage incurred during shipping needs to have a freight claim
filed by the receiver with the shipping carrier (note all damages on freight bill at
time of delivery). Internal or concealed damage may fall under Randell's responsibility
dependent upon the circumstances surrounding each specific incident and are at the
discretion of the Randell in-house service technician.
Gasket Coverage
Randell does not cover gaskets under warranty. Gaskets are a maintenance type component
that are subject to daily wear and tear and are the responsibility of the owner of the
equipment. Because of the unlimited number of customer related circumstances that can
cause gasket failure all gasket replacement issues are considered non-warranty. Randell
recommends thorough cleaning of gaskets on a weekly basis with a mild dish soap and warm
water. With proper care Randell gaskets can last up to two years, at which time we
recommend replacement of all gaskets on the equipment for the best possible performance.
NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY
10
Unit Installation
A. Receiving Shipment
Upon arrival, examine the exterior of the shipping crate for signs of abuse. It is
advisable that the shipping crate be partially removed, in order to examine the cabinet
for any possible concealed damages which might have occurred during shipment. If no
damages are evident, replace the crate in order to protect the unit during storage and
local delivery. If the unit is damaged, it should be noted on the delivery slip or bill
of lading and signed to that effect. A claim must be filed immediately against the
carrier indicating the extent and estimated cost of damage occurred.
B. Electrical Supply
The wiring should be done by a qualified electrician in accordance with local electrical
codes. A properly wired, and grounded outlet will assure proper operation. Please
consult the data plate attached to the compressor to ascertain the correct electrical
requirements. Supply voltage and amperage requirements are located on the serial number
tag located inside the far left door.
Note: It is important that a voltage reading be made at the
compressor motor electrical connections, while the unit is in operation, to verify
that the correct voltage required by the compressor is being supplied. Low or high
voltage can detrimentally affect operation and thereby void its warranty.
Note: It is important that your unit has its own dedicated line. Condensing units are
designed to operate with a voltage fluctuation of plus or minus 10% of the voltage
indicated on the unit data plate. Burn out of a condensing unit due to exceeding
voltage limits will void the warranty.
C. Door Inspection
1. Check doors/drawers to ensure that they are sealing properly.
2. Check doors for proper alignment (see figure D. page 14).
3. Check doors to ensure that they open and shut freely.
11
D. Locating Your New Unit
2021
FR 47 35 570 2215
2010DR
12/10
35
445 1215
2021
R 47 35 545 2190
2010F
24 35
425 1265
2022
47 35
605 2250
201
0FP 24 35 425 1265
2022P
47 35
605 2250
2010FPR
24 35
425 1265
2022PR
47 35
555 2200
2010FR
24 35
345 1185
2022
R 47 35 555 2200
2010P
24 35
395 1235
2030
69 35
800 3215
201
0PR 24 35 345 1185
2030FR
69 35
790 3205
2011
24 35
395 1235
2030P
69 35
800 3215
2011F 24 35
425 1265
2030R
69 35
750 3165
2011R 24 35
345 1185
2031
69 35
800 3215
2020
47 35 595 2240
2031
R 69 35 750 3165
2020D
47 35
690 2335
2135
31 35
850 1935
2020DR
47 35
640 2285
2168
66 35
1275
3585
2020FP
47 35
620 2265
2235
31 35
880 1965
2020FR
47 35
570 2215
2268
66 35
1310
3620
2020PR
47 35
545 2190
2268R
66 35
1260
3570
2020R
47 35
545 2190
2010
24 35
395 1235
2021
47 35
595 2240
The following conditions should be considered when selecting a location for your
unit:
1. Floor load - The area on which the unit will rest must be free of vibration and
suitably strong enough to support the combined weights of the unit plus the maximum
product load weight, which are provided in the table below:
MODEL
2030F 69 35 840 3255
2030PR 69 35 750 3165
2135R 31 35 800 1885
2168R 66 35 1205 3515
2235R 31 35 830 1915
CUBIC
FT
FACTOR
WEIGHT
POUNDS
TOTAL
CAPACITY
MODEL
2010R 24 35 345 1185
2011FR 24 35 345 1185
2020F 47 35 620 2265
2020FPR 47 35 570 2215
2020P 47 35 595 2240
CUBIC
FT
FACTOR
WEIGHT
POUNDS
CAPACITY
TOTAL
2010D12/10354951265
2. Clearance - There must be a combined total of at least 3" clearance on all sides of
the unit.
3. Ventilation - The air cooled self contained unit requires a sufficient amount of cool
clean air. Avoid placing the unit near heat generating equipment such as ovens,
ranges, heaters, fryers, steam kettles, etc. and out of direct sunlight. Avoid
locating the unit in an unheated room or where the room temperature may drop below
55° F or above 90° F.
2021F47356202265
12
E. Installation Checklist
After the final location of the unit has been determined refer to the following
checklist prior to start up:
1. Check all exposed refrigeration lines to ensure that they are not kinked, dented or
rubbing together.
2. Check that condenser and evaporator fans rotate freely without striking any
stationary members.
3. Unit must be properly leveled.
4. Plug in unit and turn on main on/off switch.
5. Turn on cold control located inside the base.
6. Refer to the front of this manual for serial number location. Please record this
information in your manual on page 3 now. It will be necessary when ordering
replacement parts or requesting warranty service.
7. Confirm that unit is holding temperature. Set controls to desired temperature for
your particular ambient and altitude (See figure A.).
8. Allow your unit to operate for approximately 2 hours before putting in food this
allows interior to cool down to storage temperature.
Note: All motors are oiled and sealed.
Note: All self-contained models are shipped from the factory with the service valves
open ready for operation.
13
Figure B - Temperature control adjustments
The control knob allows for temperature
adjustments, with in the cabinet only. Turning
the knob clockwise will result in increased
cooling. Keep the arrow on the knob pointed
within the green arc. Turning it clockwise
beyond the green can result in freeze-up, while
turning it counterclockwise beyond the green
will shut the compressor off. If your cabinet
temperature remains to warm and your
temperature control is at the maximum setting
you may need to adjust the pressure control.
Your units pressure control should be set at
the time of installation by a qualified
installation contractor. If minor adjustments
are needed at a later date, adjust control by
turning the right adjusting screw clockwise
(1/4 turn at a time) to a lower number for
colder temperature and counterclockwise to a
higher number for warmer temperature.
Note: Numbers are pounds of pressure not degrees F.
Note: Do not adjust the differential screw (Left screw).
Note: Temperature Controls located behind louver on top of unit.
14
Unit Operation
Randell has attempted to preset the cold control for an average interior temperature of
38°F at the factory but due to varying ambient conditions, including elevation, food
product as well as type of operation you may need to alter this temperature. Additional
adjustments can be made (within limits) by turning the control dial up or down until the
desired temperature is reached. The control dial is located on the evaporator housing
inside the base.
Your reach-in will maintain proper temperatures when utilized properly. It is strongly
recommended that the doors be kept closed as much as possible. This is especially
important in the summer and in kitchens exceeding 80° F.. Do not leave the covers open
for prolonged periods of time. Make sure doors close properly after each use.
Note: Even though your reach-in was designed for heavy use, excessive door openings
should be avoided, in order to maintain proper box temperature and eliminate
the possibility of coil freeze up.
Preventive Maintenance
Randell strongly suggests a preventive maintenance program which would include the
following Monthly procedures:
1. Cleaning of all condenser coils. Condenser coils are a critical component in the
life of the compressor and must remain clean to assure proper air flow and heat
transfer. Failure to maintain this heat transfer will affect unit performance and
eventually destroy the compressor. Clean the condenser coils with coil cleaner
and/or a vacuum cleaner and brush.
Note: Brush coil in direction of fins, normally vertically as to not damage or restrict
air flow from passing through condenser.
2. Clean all fan blades, both on the condensing unit and the evaporator assembly.
3. Lubricate door hinges with lithium grease.
4. Clean and disinfect drain lines and evaporator pan with a solution of warm water
and bleach.
5. Clean all gaskets on a weekly if not daily basis with a
solution of warm water and a mild detergent to extend gasket
life.
NOTE: DO NOT USE SHARP UTENSILS
15
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