This manual provides information on installation, operating, maintenance, troubleshooting
&
replacement parts
for
JACK IN THE BOX
MODEL 2010FMJB
REACH-IN
NOTIFY CARRIER OF DAMAGE AT ONCE.
It is the responsibility of the consignee to inspect the container upon receipt of same and to
determine the possibility of any damage, including concealed damage. Randell suggests
that if you are suspicious of damage to make a notation on the delivery receipt. It will be
the responsibility of the consignee to file a claim with the carrier. We recommend that you
do so at once.
Page 26 ………………………………………………………… Part Figures
Page 43 …………… ………………… Appendix A Heated Reach-ins
Congratulations on your recent purchase of Randell food service equipment, and welcome
to the growing family of satisfied Randell customers.
Our reputation for superior products is the result of consistent quality craftsmanship. From
the earliest stages of product design, to successive steps in fabrication and assembly, rigid
standards of excellence are maintained by our staff of designers, engineers, and skilled
employees.
Only the finest heavy-duty materials and parts are used in the production of Randell brand
equipment. This means that each unit, given proper maintenance, will provide years of
trouble free service to its owner.
In addition, all Randell food service equipment is backed by one of the best warranties in
the food service industry and by our professional staff of service technicians.
Retain this manual for future reference.
Notice: Due to a continuous program of product improvement, Randell Manufacturing
reserves the right to make changes in design and specifications without prior notice.
Notice: Please read the entire manual carefully before installation.
If certain recommended procedures are not followed, warranty claims will be denied.
Model Number ___________________________
Serial Number ___________________________
Installation Date ___________________________
Randell Manufacturing
Service and Parts
Hot Line
1-800-621-8560
RANDELL MANUFACTURING
SERIAL NUMBER LOCATION
FOR THE
2000 SERIES
This is a sample of a serial number tag.
The serial number tag on the 2000 series is located inside the refrigerated base on the far
left side of the unit.
*Based on 90F ambient evaporator for -10F freezers
SEVLEHS
PHRH/UTBTLOVPMAAMENPIHS
TF.QS/YTQ
TW
Randell Manufacturing, Inc.
Warranty Policies
Parts Warranty
Randell warrants all component parts of manufactured new equipment to be free of defects
in material or workmanship, and that the equipment meets or exceeds reasonable industry
standards of performance for a period of one year from the date of shipment from any
Randell factory, assembly plant or warehouse facility.
Note: Warranties are effective from date of shipment, with a thirty day window to
allow for shipment, installation and set up. In the event equipment was shipped to a
site other than the final installation site, Randell will warranty for a period of three
months following installation, with proof of starting date, up to a maximum of eighteen months from date of purchase.
Component parts warranty does not cover glass breakage or gasket replacement. Randell
covers all shipping cost related to component part warranty sent at regular ground rates
(UPS, USPS). Freight or postage incurred for any express or specialty methods of
shipping are the responsibility of the customer.
Labor Coverage
In the unlikely event a Randell manufactured unit fails due to defects in materials or workmanship within the first ninety days, Randell agrees to pay reasonable labor incurred.
During the first ninety days work authorizations are not required for in warranty repairs.
However, repair times are limited to certain flex rate schedules and hours will be deducted
from service invoices if they exceed allowed times without prior approval and a work authorization number. Warranties are effective from date of shipment, with a 30 day window to
allow for shipment, installation and setup.
Where equipment is shipped to any site other than final installation Randell will honor the
labor warranty for a period of ninety days following installation with proof of starting date,
up to a maximum of nine months from date of purchase. Travel time is limited to one hour
each direction or two hours per invoice. Any travel time exceeding two hours will be the
responsibility of the customer.
Note: Temperature adjustments are not covered under warranty, due to the wide range
of ambient conditions.
United States installations only:
Randell will pay for the replacement compressor only. Freight, labor, refrigerant, handling
and all other miscellaneous charges are the responsibility of the customer. Randell will
fulfill its warranty obligation by using one of the four methods provided below, which will be
selected by the Randell in house service technician:
1. Provide reimbursement to servicing customer for the cost of the locally obtained replacement compressor in exchange for the return of the defective compressor returned to
Randell freight prepaid. Randell does limit the amount of reimbursement allowed and
does require a copy of the local supply house bill for replacement compressor.
Customer should not pay servicing agent up front for compressor.
2. Provide repair at the manufacturing facility by requiring that the defective unit be sent
back to Randell freight prepaid. Perform repair at the expense of Randell and ship the
item back to job location freight collect.
3. Furnish a replacement compressor freight collect in exchange for the return of the defective compressor sent back freight prepaid.
4. Furnish complete condensing unit or replacement package freight collect in exchange for
the return of the defective compressor sent back freight prepaid. (decisions based on
whether or not to send complete condensing unit will be made by Randell in-house
service technician).
Export Warranty
Our export warranties will cover all non electrical parts for the period of one year from the
date of shipment to be free of defects in material or workmanship. Electrical parts are also
covered if ordered and operated on 60 Hz. Electrical components, ordered and operated
on 50 Hz, are warranted for the first 90 days from shipment only. Service labor is covered
for the first 90 days with authorization from factory prior to service. Warranty is automatically initiated 60 days from ship date. Inbound costs on any factory supplied items would be
the responsibility of the customer. Adherence to recommended equipment maintenance
procedures, according to the owners manual provided with each unit, is required for this
warranty to remain in effect, and can have a substantial effect on extending the service life
of your equipment. Equipment abuse voids any warranty. Extended warranties are not
available for parts, labor or compressors on units shipped outside the United States.
Freight Damage
Any and all freight damage that occurs to a Randell piece of equipment as a result of
carrier handling is not considered warranty, and is not covered under warranty guidelines.
Any freight damage incurred during shipping needs to have a freight claim filed by the
receiver with the shipping carrier (note all damages on freight bill at time of delivery). Internal or concealed damage may fall under Randell’s responsibility dependent upon the circumstances surrounding each specific incident and are at the discretion of the Randell inhouse service technician.
Randell does not cover gaskets under warranty. Gaskets are a maintenance type component that are subject to daily wear and tear and are the responsibility of the owner of the
equipment. Because of the unlimited number of customer related circumstances that can
cause gasket failure all gasket replacement issues are considered non-warranty. Randell
recommends thorough cleaning of gaskets on a weekly basis with a mild dish soap and
warm water. With proper care Randell gaskets can last up to two years, at which time we
recommend replacement of all gaskets on the equipment for the best possible performance.
NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY
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