RAM Promaster City 2020 Owner's Manual

2020

OWNER’S MANUAL

RAM PROMASTER CITY

VEHICLES SOLD IN CANADA

With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.

DRIVING AND ALCOHOL

Drunken driving is one of the most frequent causes of accidents.

Your driving ability can be seriously impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend, or use public transportation.

WARNING!

Driving after drinking can lead to an accident. Your perceptions are less sharp, your reexes are slower, and your judgment is impaired when you have been drinking. Never drink and then drive.

This manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and equipment described in this manual that are not on this vehicle. FCA US LLC reserves the right to make changes in

design and specications, and/or make additions to

or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.

INSTALLATION OF RADIO TRANSMITTING EQUIPMENT

Mobile radio equipment with output power greater than normal may require special precautions.

Special design considerations are incorporated into this vehicle’s electronic system to provide immunity to radio frequency signals. Mobile two-way radios and telephone equipment must be installed properly by trained personnel. The following must be observed during installation.

The positive power connection should be made directly to the baery and fused as close to the baery as possible. The negative power connection should be made to body sheet metal adjacent to the negative baery connection. This connection should not be fused.

Antennas for two-way radios should be mounted on the roof or the rear area of the vehicle. Care should be used in mounting antennas with magnet bases. Magnets may aect the accuracy or operation of the compass on vehicles so equipped.

The antenna cable should be as short as practical and routed away from the vehicle wiring when possible. Use only fully shielded coaxial cable.

Carefully match the antenna and cable to the radio to ensure a low Standing Wave Ratio (SWR).

All installations should be checked for possible interference between the communications equipment and the vehicle’s electronic systems.

WARNING:

Operating, servicing and maintaining a

passenger vehicle or o-highway motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.

TABLE OF CONTENTS

1 INTRODUCTION .................................................................................................................................................................................10

2 GETTING TO KNOW YOUR VEHICLE .........................................................................................................................................13

3 GETTING TO KNOW YOUR INSTRUMENT PANEL ................................................................................................................75

4 SAFETY ...................................................................................................................................................................................................97

5 STARTING AND OPERATING ......................................................................................................................................................157

6 IN CASE OF EMERGENCY ..............................................................................................................................................................199

7 SERVICING AND MAINTENANCE .............................................................................................................................................241

8 TECHNICAL SPECIFICATIONS ....................................................................................................................................................294

9 MULTIMEDIA ....................................................................................................................................................................................305

10 CUSTOMER ASSISTANCE .............................................................................................................................................................329

11 INDEX ....................................................................................................................................................................................................335

INTRODUCTION

 INTRODUCTION ..............................................................10

 HOW TO USE THIS MANUAL .......................................11

 Essential Information ....................................................11

 Symbols...........................................................................11

 WARNINGS AND CAUTIONS .......................................12

 VAN CONVERSIONS/CAMPERS ................................12

 VEHICLE MODIFICATIONS/ALTERATIONS ........... 12

GETTING TO KNOW YOUR VEHICLE

 KEYS .....................................................................................13

 Key Fob ...........................................................................13

 To Lock The Doors ........................................................15

 Sound Horn With Lock.................................................15

 Key Fob Battery Replacement...................................... 15

 Programming Additional Key Fobs ..........................16

 General Information......................................................16

 IGNITION SWITCH ..........................................................17

 Ignition Key Removal .................................................17

 Key-In-Ignition Reminder ...........................................18

 SENTRY KEY .....................................................................19

 Replacement Keys ........................................................19

 General Information......................................................20

 VEHICLE SECURITY ALARM — IF EQUIPPED .........21

 To Arm The System.......................................................21

 To Disarm The System ..................................................21

 Rearming Of The System..............................................21

 Security System Manual Override ..............................21

 DOORS .................................................................................22

 Door Locks .....................................................................22

 Sliding Side Door ...........................................................24

 Child Lock System.........................................................27

 Double Rear Swing Doors ............................................28

 SEATS ................................................................................29

 Manual Adjustment (Front Seats) ...............................30

 Heated Seats — If Equipped ........................................32

 Folding Rear Seat — If Equipped................................33

 HEAD RESTRAINTS .........................................................34

 Front Adjustment...........................................................35

 Rear Adjustment ............................................................35

 Front Removal................................................................36

 Rear Removal .................................................................37

 STEERING WHEEL ............................................................38

 Tilt/Telescoping Steering Column ...........................38

 MIRRORS ............................................................................38

 Inside Day/Night Mirror — If Equipped ..................38

 Outside Mirrors .............................................................39

 Power Outside Mirrors — If Equipped .....................41

 Vanity Mirror .................................................................42

 EXTERIOR LIGHTS ..........................................................43

 Multifunction Lever ......................................................43

 Headlights .....................................................................43

 Daytime Running Lights — If Equipped ..................43

 High Beams ....................................................................44

 Flash-To-Pass ................................................................44

 Parking Lights ...............................................................44

 Follow Me Home/Headlight Delay ...........................44

 Fog Lights — If Equipped ...........................................45

 Turn Signals....................................................................45

 Lane Change Assist .......................................................45

 INTERIOR LIGHTS ............................................................46

 Courtesy/Interior Lights..............................................46

 WIPERS AND WASHERS ..............................................50

 Front Wiper Operation .................................................50

 Rear Wiper Operation — If Equipped........................ 52

 CLIMATE CONTROLS .....................................................53

 Manual Climate Control Overview ............................53

 Climate Control Functions ........................................... 56

 Operating Tips ...............................................................57

 WINDOWS ..........................................................................60

 Power Windows — If Equipped ................................60

 Window Bar Grates — If Equipped............................63

 Wind Buffeting .............................................................. 63

 HOOD ...................................................................................64

 Opening...........................................................................64

 Closing.............................................................................65

 CARGO AREA FEATURES ............................................66

 Rear Cargo Tie-Downs ................................................66

 INTERNAL EQUIPMENT .................................................68

 Storage.............................................................................68

 Cupholders ....................................................................69

 Power Outlets ................................................................70

 ROOF RACK — IF EQUIPPED .........................................72

GETTING TO KNOW YOUR INSTRUMENT PANEL

 INSTRUMENT CLUSTER..................................................75

 Instrument Cluster Descriptions .................................76

 INSTRUMENT CLUSTER DISPLAY ...............................77

 Location And Controls..................................................77

 Change Engine Oil — If Equipped ...........................80

 Instrument Cluster Display Menu Items....................80

 TRIP COMPUTER ...............................................................82

 Trip Button......................................................................82

 Trip Functions ...............................................................83

 Values Displayed ...........................................................83

 WARNING LIGHTS AND MESSAGES ..........................84

 Red Warning Lights ......................................................84

 Yellow Warning Lights.................................................88

 Green Indicator Lights..................................................92

 Blue Indicator Lights.....................................................93

 ONBOARD DIAGNOSTIC SYSTEM — OBD II .............94

 Onboard Diagnostic System (OBD II)

Cybersecurity .................................................................94

 EMISSIONS INSPECTION AND MAINTENANCE

PROGRAMS .......................................................................95

SAFETY

 SAFETY FEATURES ...........................................................97

 Four-Wheel Anti-Lock Brake System (ABS) ............97

 Electronic Brake Control (EBC) System ....................98

 AUXILIARY DRIVING SYSTEMS..................................103

 Tire Pressure Monitoring System (TPMS) .............103

 OCCUPANT RESTRAINT SYSTEMS ...........................108

 Occupant Restraint Systems ......................................108

 Important Safety Precautions ....................................108

 Seat Belt Systems ........................................................109

 Supplemental Restraint Systems (SRS) ....................120

 Child Restraints .........................................................133

 Transporting Pets .....................................................153

 SAFETY TIPS ...................................................................153

 Transporting Passengers ............................................153

 Exhaust Gas ..............................................................153

 Safety Checks You Should Make Inside

The Vehicle ..................................................................154

 Periodic Safety Checks You Should Make Outside

The Vehicle ...................................................................156

STARTING AND OPERATING

 STARTING THE ENGINE ..............................................157

 Automatic Transmission.............................................157

 Normal Starting ...........................................................157

 Cold Weather Operation ...........................................158

 Extended Park Starting ...............................................158

 If Engine Fails To Start ..............................................158

 After Starting ................................................................159

 ENGINE BLOCK HEATER — IF EQUIPPED .............159

 ENGINE BREAK-IN RECOMMENDATIONS ............160

 PARKING BRAKE ...........................................................161

 AUTOMATIC TRANSMISSION ....................................163

 Key Ignition Park Interlock ........................................164

 Brake/Transmission Shift Interlock System ............164

 Nine-Speed Automatic Transmission ......................164

 POWER STEERING .........................................................171

 Power Steering Fluid Check ......................................171

 SPEED CONTROL — IF EQUIPPED .............................172

 To Activate ...................................................................172

 To Set A Desired Speed ..............................................173

 To Vary The Speed Setting.........................................173

 To Accelerate For Passing ..........................................174

 To Resume Speed ........................................................175

 To Deactivate ............................................................... 175

 PARKSENSE REAR PARK ASSIST —

IF EQUIPPED ...................................................................175

 ParkSense Rear Park Assist Sensors .........................176

 ParkSense Rear Park Assist Alerts ............................176

 ParkSense Rear Park Assist Failure Indications......177

 Cleaning The ParkSense Rear Park Assist

System ...........................................................................178

 ParkSense Rear Park Assist System Usage

Precautions ...................................................................178

 PARKVIEW REAR BACK UP CAMERA .....................179

 REFUELING THE VEHICLE ..........................................181

 VEHICLE LOADING ......................................................182

 Vehicle Certification Label .......................................182

 Gross Vehicle Weight Rating (GVWR) ...................183

 Gross Axle Weight Rating (GAWR) .........................183

 Tire Size .........................................................................183

 Rim Size.........................................................................183

 Inflation Pressure.........................................................183

 Curb Weight .................................................................183

 Overloading..................................................................183

 Loading ......................................................................184

 TRAILER TOWING ........................................................184

 Common Towing Definitions ....................................184

 Trailer Hitch Classification.........................................187

 Trailer Towing Weights (Maximum Trailer

Weight Ratings) .........................................................188

 Trailer And Tongue Weight ......................................188

 Towing Requirements ................................................189

 Towing Tips .................................................................193

 RECREATIONAL TOWING

(BEHIND MOTORHOME, ETC.) ...................................195

 Towing This Vehicle Behind Another Vehicle ......195

 Recreational Towing — Automatic Transmission ...... 195

 DRIVING TIPS...................................................................196

 Driving On Slippery Surfaces ...................................196

 Driving Through Water .............................................197

IN CASE OF EMERGENCY

 HAZARD WARNING FLASHERS ..............................199

 BULB REPLACEMENT ..................................................200

 Replacement Bulbs ...................................................200

 Replacing Exterior Bulbs ............................................201

 Replacing Interior Bulbs .............................................203

 FUSES..................................................................................206

 Underhood Fuses.........................................................206

 Interior Fuses................................................................209

 Central Unit Fuse Panel..............................................211

 JACKING AND TIRE CHANGING ...............................212

 Jack Location — If Equipped .....................................212

 Removing The Spare Tire — If Equipped................213

 Preparations For Jacking ...........................................217

 Jacking Instructions.....................................................218

 Vehicles With Alloy Wheels ......................................224

 Vehicles Equipped With Wheel Covers ................... 226

 TIRE SERVICE KIT — IF EQUIPPED ...........................227

 Tire Service Kit Storage ..............................................227

 Tire Service Kit Usage.................................................227

 JUMP STARTING..............................................................231

 Preparations For Jump Starting .................................231

 Jump Starting Procedure ............................................232

 IF YOUR ENGINE OVERHEATS ..................................234

 IGNITION KEY REMOVAL OVERRIDE ......................235

 GEAR SELECTOR OVERRIDE .....................................236

 FREEING A STUCK VEHICLE ......................................237

 TOWING A DISABLED VEHICLE ...............................238

 ENHANCED ACCIDENT RESPONSE

SYSTEM (EARS) ...............................................................240

 EVENT DATA RECORDER (EDR).................................240

SERVICING AND MAINTENANCE

 SCHEDULED SERVICING .............................................241

 Maintenance Plan ........................................................242

 ENGINE COMPARTMENT ..........................................245

 Engine Compartment — 2.4L ....................................245

 Checking Oil Level ......................................................246

 Adding Washer Fluid .................................................246

 Maintenance-Free Battery ..........................................247

 Pressure Washing ........................................................248

 DEALER SERVICE ...........................................................248

 Engine Oil ...................................................................248

 Engine Oil Filter .........................................................250

 Engine Air Cleaner Filter .........................................250

 Air Conditioner Maintenance .................................251

 Body Lubrication .......................................................252

 Windshield Wiper Blades .........................................252

 Exhaust System ...........................................................253

 Cooling System ..........................................................255

 Brake System ...............................................................260

 Power Steering Fluid................................................... 261

 Automatic Transmission ...........................................261

 Upfitter Connectors — If Equipped.......................... 263

 RAISING THE VEHICLE ...............................................266

 TIRES...................................................................................266

 Tire Safety Information ............................................266

 Tires — General Information ....................................276

 Tire Types .....................................................................282

 Spare Tires — If Equipped ....................................... 283

 Wheel And Wheel Trim Care .................................285

 Tire Chains (Traction Devices) .................................287

 Tire Rotation Recommendations...............................287

 DEPARTMENT OF TRANSPORTATION UNIFORM

TIRE QUALITY GRADES ...............................................288

 Treadwear .....................................................................288

 Traction Grades............................................................289

 Temperature Grades ...................................................289

 STORING THE VEHICLE .............................................289

 BODYWORK......................................................................290

 Protection From Atmospheric Agents ....................290

 Body And Underbody Maintenance.........................290

 Preserving The Bodywork..........................................291

 INTERIORS .......................................................................292

 Seats And Fabric Parts ................................................292

 Plastic And Coated Parts ............................................292

 Leather Parts.................................................................293

 Glass Surfaces ..............................................................293

TECHNICAL SPECIFICATIONS

 IDENTIFICATION DATA ...............................................294

 Vehicle Identification Number .................................. 294

 BRAKE SYSTEM................................................................295

 WHEEL AND TIRE TORQUE SPECIFICATIONS .....295

 Torque Specifications..................................................295

 FUEL REQUIREMENTS ................................................297

 2.4L Engine ...................................................................297

 Reformulated Gasoline ............................................297

 Gasoline/Oxygenate Blends .....................................297

 E-85 Usage In Non-Flex Fuel Vehicles .....................298

 CNG And LP Fuel System Modifications ................298

 MMT In Gasoline.........................................................298

 Materials Added To Fuel............................................299

 Fuel System Cautions..................................................299

 Carbon Monoxide Warnings ....................................300

 FLUID CAPACITIES .....................................................301

 FLUIDS AND LUBRICANTS ..........................................302

 Engine .........................................................................302

 Chassis .......................................................................304

MULTIMEDIA

 UCONNECT SYSTEMS ...................................................305

 CYBERSECURITY ............................................................305

 UCONNECT SETTINGS .................................................306

 Uconnect 3/3 NAV Settings.......................................307

 STEERING WHEEL AUDIO CONTROLS —

IF EQUIPPED ....................................................................317

 Radio Operation...........................................................317

 Media Mode..................................................................317

 IPOD®/USB/MP3 CONTROL — IF EQUIPPED ......318

 RAM TELEMATICS - IF EQUIPPED..............................318

 Ram Telematics General Information.......................319

 RADIO OPERATION AND MOBILE PHONES .........320

 Regulatory And Safety Information .........................320

 UCONNECT VOICE RECOGNITION ..........................322

 Introducing Uconnect .................................................322

 Get Started ....................................................................322

 Basic Voice Commands...............................................323

 Radio..............................................................................324

 Media.............................................................................325

 Phone .............................................................................326

 Voice Text Reply ..........................................................327

 General Information ....................................................327

 Additional Information...............................................328

CUSTOMER ASSISTANCE

 SUGGESTIONS FOR OBTAINING SERVICE FOR

YOUR VEHICLE ..............................................................329

 Prepare For The Appointment ..................................329

 Prepare A List ..............................................................329

 Be Reasonable With Requests....................................329

 IF YOU NEED ASSISTANCE .........................................329

 FCA US LLC Customer Center..................................330

 FCA Canada Inc. Customer Center ..........................330

 In Mexico Contact........................................................330

 Puerto Rico And US Virgin Islands ..........................330

 Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY)....................................331

 Service Contract ..........................................................331

 WARRANTY INFORMATION .......................................332

 MOPAR PARTS .................................................................332

 REPORTING SAFETY DEFECTS ...................................333

 In The 50 United States And Washington, D.C.......333

 In Canada ......................................................................333

 PUBLICATION ORDER FORMS ...................................333

INTRODUCTION

Dear Customer,

Congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner’s Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your vehicle. It is supplemented by Warranty Information, and customer-oriented documents located online. Within this information, you will find a description of the services that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering, transmission, and transfer case shifting (if equipped). Learn how your vehicle handles on different road surfaces. Your driving skills will improve with experience.

This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any content introduced throughout the Owner’s Information, that may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For further information, contact an authorized dealer.

When it comes to service, remember that an authorized dealer knows your vehicle best, has factory-trained technicians and genuine MOPAR® parts, and cares about your satisfaction.

INTRODUCTION 11

HOW TO USE THIS MANUAL

Essential Information

Consult the Table of Contents to determine which section contains the information you desire.

Since the specification of your vehicle depends on the items of equipment ordered, certain descriptions and illustrations may differ from your vehicle's equipment.

The detailed Index at the back of this Owner's Manual contains a complete listing of all subjects.

Symbols

Some vehicle components have colored labels whose symbols indicate precautions to be observed when using this component. Refer to “Warning Lights and Messages” in “Getting To Know Your Instrument Panel” for further information on the symbols used in your vehicle.

12 INTRODUCTION

WARNINGS AND CAUTIONS

This Owner’s Manual contains WARNINGS against operating procedures that could result in a collision, bodily injury and/or death. It also contains CAUTIONS against procedures that could result in damage to your vehicle. If you do not read this entire Owner’s Manual, you may miss important information. Observe all Warnings and Cautions.

VAN CONVERSIONS/CAMPERS

The New Vehicle Limited Warranty does not apply to body modifications or special equipment installed by van conversion/camper manufacturers/body builders. U.S. residents refer to the Warranty Information, Section 2.1.C. Canadian residents refer to the “What Is Not Covered” section of the Warranty Information. Such equipment includes video monitors, VCRs, heaters, stoves, refrigerators, etc. For warranty coverage and service on these items, contact the applicable manufacturer.

Operating instructions for the special equipment installed by the conversion/camper manufacturer should also be supplied with your vehicle. If these instructions are missing, please contact an authorized dealer for assistance in obtaining replacement documents from the applicable manufacturer.

For information on the Body Builder’s Guide refer to

www.rambodybuilder.com. This website contains dimen-

sional and technical specifications for your vehicle. It is intended for Second Stage Manufacturer's technical support. For service issues, contact an authorized dealer.

VEHICLE MODIFICATIONS/ALTERATIONS

WARNING!

Any modifications or alterations to this vehicle could seriously affect its roadworthiness and safety and may lead to a collision resulting in serious injury or death.

GETTING TO KNOW YOUR VEHICLE

KEYS

Key Fob

Your vehicle uses a key start ignition system. The ignition system consists of a key fob with a Remote Keyless Entry (RKE) and an ignition switch.

The key fob contains an integrated mechanical key. To use the mechanical key, simply push the mechanical key release button.

In case you need duplicate keys, please contact an authorized dealer so that they can order copies for you.

Key Fob With Integrated Mechanical Key

1 — Key Blade Release Button 2 — Driver/Passenger Unlock Button 3 — Lock Button 4 — Cargo Lock/Unlock Button

14 GETTING TO KNOW YOUR VEHICLE

Remote Keyless Entry (RKE)

This system allows you to lock or unlock the doors from distances up to approximately 66 ft (20 m) using a hand-held key fob. The key fob does not need to be pointed at the vehicle to activate the system.

NOTE:

The key fob may not be able to be detected by the vehicle if it is located next to a mobile phone, laptop or other electronic device; these devices may block the key fob’s wireless signal.

Key Fob

To Unlock The Doors

Cargo Vehicle (Canada) — If Equipped

Push and release the unlock button on the key fob to unlock the front two doors. Push and release the Cargo unlock button on key fob to unlock the cargo area (side lateral sliding doors and rear doors). The turn signal lights will flash to acknowledge the unlock signal.

Cargo Vehicle (United States) — If Equipped

Push and release the unlock button on the key fob to unlock all doors. Push and release the Cargo unlock button on key fob to unlock the cargo doors. The turn signal lights will flash to acknowledge the unlock signal.

Passenger Vehicle

GETTING TO KNOW YOUR VEHICLE 15

To Lock The Doors

Push and release the lock button on the key fob to lock all doors. The turn signal lights will flash to acknowledge the signal. If a door is open, the turn signal lights will flash at an increased rate. This is to indicate that a door is still open.

Horn activation settings after a Radio Frequency (RF) lock command can be adjusted manually. Refer to “Uconnect Settings” in “Multimedia” for further information.

Locking Doors With A Key

1. Insert the key with either side up.

2. Turn the key to the right to lock the door.

3. Turn the key to the left to unlock the door.

Refer to “Dealer Service” in “Servicing And Maintenance” for maintenance procedures.

Sound Horn With Lock

This feature will cause the horn to chirp when the doors are locked with the key fob. This feature can be turned on or turned off. To change the current setting, refer to “Uconnect Settings” in “Multimedia” for further information.

Key Fob Battery Replacement

NOTE:

Perchlorate Material – special handling may apply. See

www.dtsc.ca.gov/hazardouswaste/perchlorate.

The recommended replacement battery is CR2032.

1. Push the mechanical key release button and release the mechanical key to access the battery case screw located on the side of the key fob.

2. Rotate the screw located on the side of the key fob using a small screwdriver.

16 GETTING TO KNOW YOUR VEHICLE

Key Fob Screw Location

3. Take out the battery case. Remove and replace the battery observing its polarity.

4. Refit the battery case inside the key fob and turn the screw to lock it into place.

Programming Additional Key Fobs

Programming the key fob may be performed by an authorized dealer.

NOTE:

Once a key fob is programmed to a vehicle, it cannot be re-purposed and reprogrammed to another vehicle.

General Information

The following regulatory statement applies to all Radio Frequency (RF) devices equipped in this vehicle:

This device complies with Part 15 of the FCC Rules and with Innovation, Science and Economic Development Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

GETTING TO KNOW YOUR VEHICLE 17

Le présent appareil est conforme aux CNR d`Innovation, Science and Economic Development applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

La operación de este equipo está sujeta a las siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

NOTE:

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

IGNITION SWITCH

Ignition Key Removal

1. Place the gear selector in PARK.

2. Rotate the key to the STOP (OFF/LOCK) position.

3. Remove the key from the ignition switch lock cylinder.

Ignition Switch Positions

1 — STOP (OFF/LOCK) 2 — MAR (ACC/ON/RUN) 3 — AVV (START)

18 GETTING TO KNOW YOUR VEHICLE

WARNING!

• Before exiting a vehicle, always shift the transmission into PARK, apply the parking brake, and remove the key fob from the vehicle. When leaving the vehicle, always lock your vehicle. In case you switch off the vehicle and the transmission is not in PARK position, a warning message will appear on the cluster which suggests you to shift the transmission into PARK position and, then, you can remove the key within 15 seconds. If 15 seconds expire, you have to rotate the key from OFF/LOCK position to ON/RUN position and come back to OFF/LOCK position in order to remove the key.

• Never leave children alone in a vehicle, or with access to an unlocked vehicle. Allowing children to be in a vehicle unattended is dangerous for a number of reasons. A child or others could be seriously or fatally injured. Children should be warned not to touch the parking brake, brake pedal or the gear selector.

(Continued)

WARNING! (Continued)

• Do not leave the key fob in or near the vehicle, or in a location accessible to children. A child could operate power windows, other controls, or move the vehicle.

• Do not leave children or animals inside parked vehicles in hot weather. Interior heat build-up may cause serious injury or death.

CAUTION!

An unlocked vehicle is an invitation. Always remove the key from the ignition and lock all the doors when leaving the vehicle unattended.

Key-In-Ignition Reminder

Opening the driver's door when the key is in the ignition and the ignition switch position is STOP (OFF/LOCK) sounds a signal to remove the key.

GETTING TO KNOW YOUR VEHICLE 19

SENTRY KEY

The Sentry Key Immobilizer system prevents unauthorized vehicle operation by disabling the engine. The system does not need to be armed or activated. Operation is automatic, regardless of whether the vehicle is locked or unlocked.

The system uses ignition keys which have an embedded electronic chip (transponder) to prevent unauthorized vehicle operation. Therefore, only keys that are programmed to the vehicle can be used to start and operate the vehicle.

NOTE:

A key which has not been programmed is also considered an invalid key, even if it is cut to fit the ignition switch lock cylinder for that vehicle.

If the vehicle security light is on after the key is placed in the MAR (ACC/ON/RUN) position, it indicates that there is a problem with the electronics.

CAUTION!

• Always remove the Sentry Key from the vehicle and lock all doors when leaving the vehicle unattended.

• The Sentry Key Immobilizer system is not compatible with some aftermarket remote starting systems. Use of these systems may result in vehicle starting problems and loss of security protection.

All of the keys provided with your new vehicle have been programmed to the vehicle electronics.

Replacement Keys

Only keys that have been programmed to the vehicle electronics can be used to start the vehicle. Once a Sentry Key has been programmed to a vehicle, it cannot be programmed to any other vehicle.

When having the Sentry Key Immobilizer System serviced, bring all vehicle keys with you to an authorized dealer.

The Vehicle Identification Number (VIN) is required for authorized dealer replacement of keys. Duplication of keys may be performed at an authorized dealer.

20 GETTING TO KNOW YOUR VEHICLE

General Information

The following regulatory statement applies to all Radio Frequency (RF) devices equipped in this vehicle:

This device complies with Part 15 of the FCC Rules and with Innovation, Science and Economic Development Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired operation.

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

La operación de este equipo está sujeta a las siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

NOTE:

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

GETTING TO KNOW YOUR VEHICLE 21

VEHICLE SECURITY ALARM — IF EQUIPPED

The Vehicle Security Alarm monitors the vehicle doors and ignition for unauthorized operation. When the Vehicle Security Alarm is activated, interior switches for door locks are disabled. The system provides both audible and visible signals. Every intrusion attempt causes six continuous alarm cycles. Every alarm cycle lasts for 30 seconds. For 26 seconds, the horn will sound, and the turn signal lights will flash. For four seconds, it will pause. After a maximum of 10 alarm cycles, only the turn signal lights will flash until the next alarm activation.

To Arm The System

To arm the system, the Vehicle Security Alarm will set when you use the key fob to lock the doors. If a door or the hood is not properly shut, the alarm system will not be armed.

To Disarm The System

Use the key fob to unlock the door and disarm the system.

The Vehicle Security Alarm will also disarm if a programmed Sentry Key is inserted into the ignition switch. To exit the alarm mode, push the key fob unlock button, or insert a programmed Sentry Key into the ignition switch.

The Vehicle Security Alarm is designed to protect your vehicle. However, you can create conditions where the system will give you a false alarm. If one of the previously described arming sequences has occurred, the Vehicle Security Alarm will arm regardless of whether you are in the vehicle or not. If you remain in the vehicle and open a door, the alarm will sound. If this occurs, disarm the Vehicle Security Alarm.

Rearming Of The System

If the system has not been disabled, the Vehicle Security Alarm will rearm itself after the 15 additional minutes of turn lamps flashing. If the condition which initiated the alarm is still present, the system will ignore that condition and monitor the remaining doors and ignition.

Security System Manual Override

The Vehicle Security Alarm will not arm/disarm if you lock/ unlock the doors using the manual door lock plunger.

22 GETTING TO KNOW YOUR VEHICLE

DOORS

Door Locks

Central Lock

The door locks can be locked or unlocked from inside the vehicle by using the door handle.

• To lock the doors, push down on the door handle.

• To unlock the doors, pull up on the door handle.

Locking The Doors From The Outside

Follow the below methods to lock the vehicle from the outside

Locking With A Key Fob

Key Fob

1 – Key Blade Release Button 2 – Driver Passenger Unlock Button 3 – Lock Button 4 – Cargo Lock/Unlock Button

GETTING TO KNOW YOUR VEHICLE 23

Push and release the lock button on the key fob to lock all doors. The turn signal lights will flash to acknowledge the signal.

Horn activation settings after a Radio Frequency (RF) lock command can be adjusted manually Refer to “Uconnect Settings” in “Multimedia” for further information.

Locking With The Key Blade

Key Blade Released

Push the Key Blade Release Button to expose the key blade, insert the key blade into the doors exterior lock cylinder and turn the key clockwise to lock the front door.

Unlock The Doors From The Outside

Follow the below methods to unlock the vehicle from the outside:

Unlocking With A Key Fob For All Passenger Vans And U.S. Cargo Vans — If Equipped

To unlock all the doors, push and release the unlock button on the key fob. The turn signal lights will flash to acknowledge the unlock signal. Push and release the Cargo unlock button to unlock the rear cargo doors only.

Unlocking With A Key Fob For Canadian Cargo Vans — If Equipped

Push and release the unlock button to unlock the front doors. Push and release the Cargo unlock button to unlock the side sliding doors and the rear cargo doors.

Unlocking With The Key Blade

Push the Key Blade Release Button to expose the key blade, insert the key blade into the driver door exterior lock cylinder and turn the key counterclockwise to unlock all doors.

24 GETTING TO KNOW YOUR VEHICLE

Unlocking The Rear Cargo Area From Inside The Vehicle

Pull up on the lock/unlock lever located on the drivers door panel to the 1st detent to unlock all doors from inside the vehicle.

Auto Unlock Doors

Auto Unlocking For All Passenger Vehicles and U.S. Cargo Vehicles — If Equipped

This feature unlocks all doors when the driver door is opened.

Auto Unlocking For Canadian Cargo Vehicles — If Equipped

This feature unlocks all front doors when the driver door is opened.

NOTE:

If the front passenger door, or the rear or side door is opened, only the rear or side door is unlocked.

Sliding Side Door

On Cargo versions, the sliding side door is fitted with a spring-loaded latch that stops the door from opening any further. To lock it, simply push the door as far as it will go; to unlock it, pull forward firmly.

Opening And Closing From Outside The Vehicle

Opening/Unlocking With A Key Fob In the Passenger Vehicle and U.S. Cargo Vehicle — If Equipped

Push and release the unlock button on the key fob to unlock all doors. Push and release the cargo unlock button on the key fob to unlock the sliding side doors. To open one of the sliding side doors, pull the handle out from the bottom, then slide the door towards the rear of the vehicle until it locks into place and cannot go any further. The turn signal lights will flash to acknowledge the unlock signal.

Opening/Unlocking With A Key Fob In the Canadian Cargo Vehicle — If Equipped

Push and release the unlock button on the key fob to unlock the front two doors. Push and release the cargo unlock button on the key fob once to unlock the passenger/cargo area (side lateral sliding doors and rear doors). The turn signal lights will flash to acknowledge the unlock signal.

GETTING TO KNOW YOUR VEHICLE 25

Unlocking With The Key Blade In Passenger Vehicle

Push the Key Blade Release Button to expose the key blade, insert the key blade into the driver door exterior lock cylinder and turn the key counterclockwise to unlock all doors.

Unlocking With The Key Blade In Cargo Vehicle

Push the Key Blade Release Button to expose the key blade, insert the key blade into the driver door exterior lock cylinder and turn the key counterclockwise to unlock the front doors. Push the Key Blade Release Button to expose the key blade, insert the key blade into the rear door exterior lock cylinder and turn the key counterclockwise to unlock the rear doors.

Closing/Locking With A Key Fob

Push and release the lock button on the key fob to lock all doors, including the cargo area (side lateral sliding doors and rear doors). The turn signal lights will flash to acknowledge the lock signal.

Horn activation settings after a Radio Frequency (RF) lock command can be adjusted manually. Refer to “Uconnect Settings” in “Multimedia” for further information.

Locking With The Key Blade In Passenger Vehicle

Push the Key Blade Release button to expose the key blade, insert the key blade into the driver door exterior lock cylinder and turn the key clockwise to lock all doors.

Locking With The Key Blade In Cargo Vehicle

Push the Key Blade Release button to expose the key blade, insert the key blade into the driver door exterior lock cylinder and turn the key clockwise to lock the front doors. Push the Key Blade Release button to expose the key blade, insert the key blade into the rear door exterior lock cylinder and turn the key clockwise to lock the rear doors.

Closing And Locking From Outside

Grab the side door handle and push towards the front of the vehicle. Once the side door is secured in the full closed position, use one of the locking methods above to lock the sliding side doors.

26 GETTING TO KNOW YOUR VEHICLE

Opening And Closing From The Inside

Opening:

Pull the interior door handle switch to unlock the door, then pull the handle and slide the door towards the rear of the vehicle until it can go no further.

Closing:

Pull the interior door handle switch to release the door and then push it towards the front of the vehicle.

Key Emergency Lock (KEL) Device

The sliding side doors are provided with a device for locking all the doors using an emergency lock in case of a power fault.

The device can be engaged with the sliding side doors open in one of the following position:

• Key Emergency Lock (KEL) Device not engaged (doors unlocked)

• KEL Device engaged (insert the ignition key blade into the lock and rotate clockwise), doors locked

Key Emergency Lock Device

The device is released and the doors can be opened as follows:

If the power is restored:

• By remote control.

• Opening a front door by inserting the key into the key cylinder.

If the power is not restored:

• Opening the driver side door by key blade and the other doors (passenger's side and sliding side door) by pulling the inner handle.

If the child lock was engaged and the previously described locking procedure was carried out, operating the internal handle will not open the door but will only realign the door lock knob. To open the door, the outside handle must be pulled. The door central locking/unlocking button is not disabled by the engagement of the emergency lock.

Child Lock System

GETTING TO KNOW YOUR VEHICLE 27

This system prevents the sliding side doors from being opened from the inside.

The child locks can only be engaged/disengaged with the sliding side door open:

Child Lock System

To Engage Or Disengage The Child-Protection Door Lock System

1. Open the rear door.

2. Insert the tip of the ignition key blade into the lock and rotate to the lock or unlock position.

3. Repeat steps 1 and 2 for the opposite rear door.

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