Ram Promaster 2018 Owners Manual
PROMASTER
OWNER’S MANUAL
2018
VEHICLES SOLD IN CANADA
With respect to any Vehicles Sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the name
FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated nondrinking driver, call a cab, a friend, or use public transportation.
WARNING!
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
This manual illustrates and describes the operation of
features and equipment that are either standard or optional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in design
and specifications, and/or make additions to or improvements to its products without imposing any obligation
upon itself to install them on products previously manufactured.
Copyright © 2018 FCA US LLC
SECTION PAGE
INTRODUCTION ...................................................................3
1
GRAPHICAL TABLE OF CONTENTS ......................................................7
2
GETTING TO KNOW YOUR VEHICLE ...................................................13
3
GETTING TO KNOW YOUR INSTRUMENT PANEL . .........................................65
4
SAFETY .........................................................................87
5
TABLE OF CONTENTS
1
2
3
4
5
STARTINGANDOPERATING.........................................................135
6
INCASEOFEMERGENCY ...........................................................177
7
SERVICING AND MAINTENANCE .....................................................225
8
TECHNICAL SPECIFICATIONS ........................................................277
9
MULTIMEDIA ....................................................................289
10
CUSTOMER ASSISTANCE ............................................................315
11
INDEX..........................................................................321
12
6
7
8
9
10
11
12
INTRODUCTION
CONTENTS
䡵 INTRODUCTION .........................4
1
䡵 WARNINGS AND CAUTIONS ................6
䡵 HOW TO USE THIS MANUAL ...............5
▫ Essential Information ......................5
▫ Symbols ...............................5
䡵 VAN CONVERSIONS/CAMPERS ..............6
䡵 VEHICLE MODIFICATIONS/ALTERATIONS .....6
4 INTRODUCTION
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured
that it represents precision workmanship, distinctive styling, and high quality. This Owner’s Manual has been
prepared with the assistance of service and engineering
specialists to acquaint you with the operation and maintenance of your vehicle. It is supplemented by Warranty
Information, and customer oriented documents. In the
attached Warranty Booklet, you will find a description of
the services that FCA offers to its customers, the Warranty
Certificate and the details of the terms and conditions for
maintaining its validity. Please take the time to read all of
these publications carefully before driving your vehicle for
the first time. Following the instructions, recommendations, tips, and important warnings in this manual will
help assure safe and enjoyable operation of your vehicle.
Be sure you are familiar with all vehicle controls, particularly those used for braking, steering, transmission, and
transfer case shifting (if equipped). Learn how your vehicle
handles on different road surfaces. Your driving skills will
improve with experience.
This Owner’s Manual describes all versions of this vehicle.
Options and equipment dedicated to specific markets or
versions are not expressly indicated in the text. Therefore,
you should only consider the information which is related
to the trim level, engine, and version that you have
purchased. Any content introduced throughout the Owner’s Information, that may or may not be applicable to your
vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help
you use your vehicle in the best possible way. FCA aims at
a constant improvement of the vehicles produced. For this
reason, it reserves the right to make changes to the model
described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
NOTE: After reviewing the Owner’s Information, it should
be stored in the vehicle for convenient referencing, and
remain with the vehicle when sold.
When it comes to service, remember that an authorized
dealer knows your vehicle best, has factory-trained technicians and genuine MOPAR® parts, and cares about your
satisfaction.
HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustrations may differ from your vehicle’s equipment.
INTRODUCTION 5
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Symbols
Consult the following table for a description of the symbols
that may be used on your vehicle or throughout this
Owner’s Manual:
1
6 INTRODUCTION
WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against operating procedures that could result in a collision, bodily
injury and/or death. It also contains CAUTIONS against
procedures that could result in damage to your vehicle. If
you do not read this entire Owner’s Manual, you may miss
important information. Observe all Warnings and Cautions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. U.S.
residents refer to the Warranty Information book, Section
2.1.C. Canadian residents refer to the “What Is Not Covered” section of the Warranty Information book. Such
equipment includes video monitors, VCRs, heaters, stoves,
refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed
by the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are missing, please contact your authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.
For information on the Body Builder’s Guide refer to
www.rambodybuilder.com. This website contains dimensional and technical specifications for your vehicle. It is
intended for Second Stage Manufacturer’s technical support. For service issues, contact your authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and may
lead to a collision resulting in serious injury or death.
GRAPHICAL TABLE OF CONTENTS
CONTENTS
䡵 FRONT VIEW ............................8
2
䡵 INSTRUMENT PANEL .....................10
䡵 REAR VIEW .............................9
䡵 INTERIOR ..............................11
8 GRAPHICAL TABLE OF CONTENTS
FRONT VIEW
Front View
1 — Hood/Engine Compartment 4 — Wheels/Tires
2 — Windshield 5 — Exterior Mirrors
3 — Headlights 6 — Doors
REAR VIEW
1 — Rear Lights
2 — Cargo Door Outer Handle
GRAPHICAL TABLE OF CONTENTS 9
2
Rear View
10 GRAPHICAL TABLE OF CONTENTS
INSTRUMENT PANEL
Instrument Panel
1 — Air Vents 4 — Windshield Wiper Lever
2 — Multifunction Lever 5 — Radio
3 — Instrument Cluster 6 — Steering Wheel
INTERIOR
Interior
1 — Door Locks/Window Switches 4 — Switch Panel
2 — Seats 5 — Climate Controls
3 — Gear Selector 6 — Glove Compartment
GRAPHICAL TABLE OF CONTENTS 11
2
GETTING TO KNOW YOUR VEHICLE
CONTENTS
䡵 KEYS .................................16
▫ KeyFob..............................16
䡵 IGNITION SWITCH .......................19
▫ Mechanical Ignition Switch ................19
▫ Key-In-Ignition Reminder .................20
䡵 SENTRY KEY ...........................20
▫ Replacement Keys .......................21
▫ General Information .....................21
䡵 VEHICLE SECURITY ALARM — IF EQUIPPED . . .21
▫ To Arm The System ......................21
▫ To Disarm The System ....................21
▫ Rearming Of The System ..................22
▫ Security System Manual Override ............22
䡵 DOORS ...............................22
▫ Power Door Locks ......................22
3
▫ Auto Unlock Doors ......................24
▫ Automatic Door Locks ...................24
䡵 SEATS ................................24
▫ Manual Adjustments .....................25
▫ Heated Seats — If Equipped ...............30
▫ Fold Down Tray — If Equipped .............31
▫ Adjustable Armrests — If Equipped ..........32
䡵 HEAD RESTRAINTS ......................33
▫ Front Head Restraint Adjustment ............34
▫ Front Head Restraint Removal ..............34
䡵 STEERING WHEEL .......................35
▫ Telescoping Steering Column ...............35
䡵 MIRRORS ..............................36
14 GETTING TO KNOW YOUR VEHICLE
▫ Inside Day/Night Mirror — If Equipped ......36
䡵 INTERIOR LIGHTS .......................42
▫ Outside Mirrors ........................36
▫ Power Mirrors — If Equipped ..............37
▫ Power Folding Mirrors — If Equipped.........37
▫ Heated Mirrors — If Equipped .............39
䡵 EXTERIOR LIGHTS .......................40
▫ Multifunction Lever .....................40
▫ Headlights ............................40
▫ Daytime Running Lights — If Equipped .......40
▫ High Beam/Low Beam Select Switch .........41
▫ Flash-To-Pass ..........................41
▫ Parking Lights .........................41
▫ Follow Me Home/Headlight Delay ..........41
▫ Fog Lights — If Equipped .................41
▫ Turn Signals ...........................42
▫ Lane Change Assist ......................42
▫ Battery Saver ...........................42
▫ Courtesy Lights .........................42
▫ Illuminated Entry .......................45
䡵 WIPERS AND WASHERS ...................45
▫ Front Wiper Operation ...................45
䡵 CLIMATE CONTROLS .....................46
▫ Manual Climate Control Overview ...........47
▫ Climate Control Functions .................51
▫ Operating Tips .........................52
䡵 WINDOWS .............................54
▫ Power Windows ........................54
▫ Window Bar Grates — If Equipped ...........55
▫ Wind Buffeting .........................56
䡵 HOOD ................................56
▫ Opening ..............................56
▫ Closing...............................58
䡵 CARGO AREA FEATURES ..................58
䡵 INTERNAL EQUIPMENT ...................58
GETTING TO KNOW YOUR VEHICLE 15
▫ Power Outlets ..........................61
▫ Storage ..............................58
▫ Cupholders ...........................61
▫ Auxiliary Switches — If Equipped............63
3
16 GETTING TO KNOW YOUR VEHICLE
KEYS
Key Fob
Your vehicle uses a key start ignition system. The ignition
system consists of a key fob with a Remote Keyless Entry
(RKE) and an ignition switch.
The key fob contains an integrated mechanical key. To use
the mechanical key, simply push the mechanical key release button.
The vehicle is supplied with a code card containing key
code numbers to order duplicate keys, and the authorized
dealer that sold you your new vehicle has the key code
numbers for your vehicle locks. These numbers can be
used to order duplicate keys.
Key Fob With Integrated Mechanical Key
Remote Keyless Entry (RKE)
This system allows you to lock or unlock the doors from
distances up to approximately 66 ft (20 m) using a handheld key fob. The key fob does not need to be pointed at the
vehicle to activate the system.
NOTE: The key fob may not be able to be detected by the
vehicle if it is located next to a mobile phone, laptop or
other electronic device; these devices may block the key
fob’s wireless signal.
Key Fob
GETTING TO KNOW YOUR VEHICLE 17
To Unlock The Doors
Push and release the unlock button on key fob once to
unlock only the front doors. Push and release the cargo
unlock button on key fob once to unlock the cargo area
(rear lateral sliding doors and rear door). The turn signal
lights will flash to acknowledge the unlock signal.
To Lock The Doors
Push and release the lock button on the key fob to lock all
doors. The turn signal lights will flash to acknowledge the
signal; the horn will chirp too during turn signal lights
flashing.
If a door is open, the turn signal lights will flash at an
increased rate, and there will be no horn chirp. This is to
indicate that a door is still open.
Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
Refer to “Dealer Service” in “Servicing And Maintenance”
for maintenance procedures.
3
18 GETTING TO KNOW YOUR VEHICLE
Key Fob Battery Replacement
NOTE: Perchlorate Material – special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
The recommended replacement battery is CR2032.
1. Push the mechanical key release button and release the
mechanical key to access the battery case screw located
on the side of the key fob.
3. Take out the battery case. Remove and replace the
battery observing its polarity.
4. Refit the battery case inside the key fob and turn the
screw to lock it into place.
Programming Additional Key Fobs
Programming the key fob may be performed by an authorized dealer.
2. Rotate the screw located on the side of the key fob using
a small screwdriver.
Key Fob Screw Location
General Information
The following regulatory statement applies to all radio
frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
IGNITION SWITCH
Mechanical Ignition Switch
1. Place the gear selector in PARK (if equipped with an
automatic transmission).
2. Rotate the key to the STOP/OFF/LOCK position.
3. Remove the key from the mechanical ignition switch.
Mechanical Ignition Switch Positions
1 — STOP (OFF/LOCK)
2 — MAR (ACC/ON/RUN)
3 — AVV (START)
GETTING TO KNOW YOUR VEHICLE 19
WARNING!
• Before exiting a vehicle, always shift the automatic
transmission into PARK or the manual transmission
into FIRST gear or REVERSE, apply the parking
brake, turn the vehicle OFF, remove the key fobs
from vehicle, and lock all doors. and lock your
vehicle.
• Never leave children alone in a vehicle, or with
access to an unlocked vehicle. Leaving children in a
vehicle unattended is dangerous for a number of
reasons. A child or others could be seriously or
fatally injured. Children should be warned not to
touch the parking brake, brake pedal or the gear
selector.
• Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or others
could be seriously or fatally injured. Children
should be warned not to touch the parking brake,
brake pedal or the gear selector.
• Do not leave the key fob in or near the vehicle, or in
a location accessible to children. A child could operate power windows, other controls, or move the
vehicle.
3
(Continued)
20 GETTING TO KNOW YOUR VEHICLE
WARNING! (Continued)
• Do not leave children or animals inside parked
vehicles in hot weather. Interior heat build-up may
cause serious injury or death.
CAUTION!
An unlocked vehicle is an invitation. Always remove
the key from the ignition and lock all the doors when
leaving the vehicle unattended.
The system uses ignition keys which have an embedded
electronic chip (transponder) to prevent unauthorized vehicle operation. Therefore, only keys that are programmed
to the vehicle can be used to start and operate the vehicle.
NOTE: A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the ignition
switch lock cylinder for that vehicle.
If the vehicle security light is on after the key is turned to
the ON/RUN position, it indicates that there is a problem
with the electronics.
Key-In-Ignition Reminder
Opening the driver’s door when the key is in the ignition
and the ignition switch position is STOP/OFF/LOCK
sounds a signal to remove the key.
SENTRY KEY
The Sentry Key Immobilizer System prevents unauthorized vehicle operation by disabling the engine. The system
does not need to be armed or activated. Operation is
automatic, regardless of whether the vehicle is locked or
unlocked.
CAUTION!
• Always remove the Sentry Key from the vehicle and
lock all doors when leaving the vehicle unattended.
• The Sentry Key Immobilizer system is not compatible with some aftermarket remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the keys provided with your new vehicle have been
programmed to the vehicle electronics.
Replacement Keys
NOTE: Only keys that have been programmed to the
vehicle electronics can be used to start the vehicle. Once a
Sentry Key has been programmed to a vehicle, it cannot be
programmed to any other vehicle. When having the Sentry
Key Immobilizer System serviced, bring all vehicle keys
with you to an authorized dealer.
The VIN is required for authorized dealer replacement of
keys. Duplication of keys may be performed at an authorized dealer.
General Information
The following regulatory statement applies to all radio
frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
GETTING TO KNOW YOUR VEHICLE 21
NOTE: Changes or modifications not expressly approved
by the party responsible for compliance could void the
user’s authority to operate the equipment.
VEHICLE SECURITY ALARM — IF EQUIPPED
The vehicle security alarm monitors the vehicle doors and
ignition for unauthorized operation. When the vehicle
security alarm is activated, interior switches for door locks
are disabled. The system provides both audible and visible
signals. For the first three minutes, the horn will sound,
and the turn signal lights will flash. For an additional 15
minutes, only the turn signal lights will flash.
To Arm The System
To arm the system, the vehicle security alarm will set when
you use the key fob to lock the doors. If a door or the hood
is not properly shut, the alarm system will not be armed.
To Disarm The System
Use the key fob to unlock the door and disarm the system.
The vehicle security alarm will also disarm if a programmed Sentry Key is inserted into the ignition switch. To
exit the alarming mode, push the key fob unlock button, or
insert a programmed Sentry Key into the ignition switch.
3
22 GETTING TO KNOW YOUR VEHICLE
The vehicle security alarm is designed to protect your
vehicle. However, you can create conditions where the
system will give you a false alarm. If one of the previously
described arming sequences has occurred, the vehicle
security alarm will arm regardless of whether you are in
the vehicle or not. If you remain in the vehicle and open a
door, the alarm will sound. If this occurs, disarm the
vehicle security alarm.
Rearming Of The System
If the system has not been disabled, the vehicle security
alarm will rearm itself after the 15 additional minutes of
turn lamps flashing. If the condition which initiated the
alarm is still present, the system will ignore that condition
and monitor the remaining doors and ignition.
Security System Manual Override
The vehicle security alarm will not arm if you lock the
doors using the manual door lock plunger.
DOORS
Power Door Locks
The central lock/unlock button has an LED that indicates
whether the doors are locked or unlocked.
• LED ON: Doors locked. Push the central lock/unlock
button once again to centrally unlock all doors. The LED
will switch off.
• LED OFF: Doors unlocked. Push the central lock/unlock
button again to centrally lock all doors. The doors will be
locked only if all the doors are properly closed.
Once the doors have been locked with the key fob, it will
no longer be possible to unlock them by pushing the
central lock/unlock button.
To unlock the front doors, pull the inside door handle to
the detent.
The load compartment power door lock switch is located
on the driver door trim panel. Use this switch to lock or
unlock the load compartment doors.
Load Compartment Power Door Lock Switch
WARNING!
• Do not leave children or animals inside parked
vehicles in hot weather. Interior heat build-up may
cause serious injury or death.
• For personal security and safety in the event of a
collision, lock the vehicle doors as you drive as well
as when you park and leave the vehicle.
GETTING TO KNOW YOUR VEHICLE 23
WARNING! (Continued)
• Before exiting a vehicle, always shift the automatic
transmission into PARK or the manual transmission
into FIRST gear or REVERSE, apply the parking
brake, turn the vehicle OFF, remove the key fobs
from vehicle, and lock all doors. and lock your
vehicle.
• Never leave children alone in a vehicle, or with
access to an unlocked vehicle. Allowing children to
be in a vehicle unattended is dangerous for a number
of reasons. A child or others could be seriously or
fatally injured. Children should be warned not to
touch the parking brake, brake pedal or the gear
selector.
• Do not leave the key fob in or near the vehicle, or in
a location accessible to children. A child could operate power windows, other controls, or move the
vehicle.
CAUTION!
An unlocked vehicle is an invitation. Always remove
the key from the ignition and lock all of the doors
when leaving the vehicle unattended.
3
(Continued)
24 GETTING TO KNOW YOUR VEHICLE
Auto Unlock Doors
This feature unlocks all doors when the driver door is
open.
SEATS
Seats are a part of the Occupant Restraint System of the
vehicle.
NOTE: If the passenger door is open, only the passenger
door is unlocked. This procedure is the same for the rear
and side doors as well.
Automatic Door Locks
The auto door lock feature default condition is enabled.
When enabled, the door locks will lock automatically when
the vehicle’s speed exceeds 12 mph (20 km/h). The auto
door lock feature can be enabled or disabled through the
instrument cluster display or the Uconnect system.
WARNING!
•
It is dangerous to ride in a cargo area, inside or outside
of a vehicle. In a collision, people riding in these areas
are more likely to be seriously injured or killed.
• Do not allow people to ride in any area of your
vehicle that is not equipped with seats and seat belts.
In a collision, people riding in these areas are more
likely to be seriously injured or killed.
• Be sure everyone in your vehicle is in a seat and
using a seat belt properly.
Manual Adjustments
The driver and passenger seats can be adjusted forward/
rearward and reclined. Also, if equipped, front and rear
height and lumbar adjustment.
WARNING!
• Adjusting a seat while driving may be dangerous.
Moving a seat while driving could result in loss of
control which could cause a collision and serious
injury or death.
• Seats should be adjusted before fastening the seat
belts and while the vehicle is parked. Serious injury
or death could result from a poorly adjusted seat belt.
GETTING TO KNOW YOUR VEHICLE 25
Forward And Rearward Adjustment
The adjusting bar is at the front of the seat, near the floor.
Pull the bar upward to move the seat forward or rearward.
Release the bar once the seat is in the desired position.
Then, using body pressure, move forward and rearward on
the seat to be sure that the seat adjusters have latched.
Driver’s Seat
1 — Forward/Rearward Adjusting Bar
2 — Lumbar Knob
3
26 GETTING TO KNOW YOUR VEHICLE
Height Adjustment
Without Swivel Seat
The height adjusting levers are located on the center
outboard side of the seat. Lift up on the front lever to adjust
the front of the seat, or lift up on the rear lever to adjust the
rear of the seat.
• To raise the front or rear of the seat, lift the appropriate
lever while none or minimal weight is applied to the
seat.
• To lower the front or rear of the seat, lift the appropriate
lever while seated or applying weight to the seat.
Height Adjustment Levers
1 — Front Height Adjusting Lever
2 — Rear Height Adjusting Lever
With Swivel Seat
The height adjusting knobs are located on the center
outboard side of the seat. Rotate the front knob to adjust
the front of the seat up or down. Rotate the rear knob to
adjust the rear of the seat up or down.
Height Adjustment Knobs
1 — Front Height Adjusting Knob
2 — Rear Height Adjusting Knob
GETTING TO KNOW YOUR VEHICLE 27
Recliner Adjustment
Without Swivel Seat
The recliner knob is on the rear outboard side of the seat. To
recline the seatback, lean back, rotate the knob rearward to
position the seatback as desired. To return the seatback to
its normal upright position, lean forward, rotate the knob
forward until the seatback is in the upright position.
Recliner Knob
3
28 GETTING TO KNOW YOUR VEHICLE
With Swivel Seat
The recliner lever is located at the lower front outboard
side of the seat. To recline the seatback, lean forward
slightly, pull the lever outward, lean back to the desired
position and release the lever. To return the seatback to its
normal upright position, lean forward and pull the lever
outward. Release the lever once the seatback is in the
upright position.
Recliner Lever
WARNING!
• Adjusting a seat while the vehicle is moving is
dangerous. The sudden movement of the seat could
cause you to lose control. The seat belt might not be
adjusted properly and you could be injured. Adjust
the seat only while the vehicle is parked.
• Do not ride with the seatback reclined so that the
shoulder belt is no longer resting against your chest.
In a collision, you could slide under the seat belt and
be seriously or even fatally injured. Use the recliner
only when the vehicle is parked.
Lumbar Support — If Equipped
This feature allows you to increase or decrease the amount
of lumbar support. The lumbar control knob is located on
the rear upper outboard side of the driver’s seatback.
Rotate the control forward to increase and rearward to
decrease the desired amount of lumbar support.
Suspension Seat — If Equipped
The seat is equipped with a mechanical spring system and
hydraulic shock absorber to ensure maximum comfort and
safety. The system of springs also effectively absorbs impact from uneven road surfaces.
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