RAM Chassis 3500 2019 Owner's Manual

2019

OWNER’S MANUAL

CHASSIS CAB

VEHICLES SOLD IN CANADA

With respect to any Vehicles Sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the name
FCA Canada Inc. used in substitution therefore.

DRIVING AND ALCOHOL

Drunken driving is one of the most frequent causes of
accidents.

Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are
drinking, don’t drive. Ride with a designated non­drinking driver, call a cab, a friend, or use public trans­portation.

WARNING!

Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.

This manual illustrates and describes the operation of
features and equipment that are either standard or op­tional on this vehicle. This manual may also include a
description of features and equipment that are no longer
available or were not ordered on this vehicle. Please
disregard any features and equipment described in this
manual that are not on this vehicle.

FCA US LLC reserves the right to make changes in design
and specifications, and/or make additions to or improve­ments to its products without imposing any obligation
upon itself to install them on products previously manu­factured.

Copyright © 2019 FCA US LLC

Copyright © 2018 FCA US LLC

TABLE OF CONTENTS

1 INTRODUCTION .................................................................................................................................................................................12

2 GETTING TO KNOW YOUR VEHICLE .........................................................................................................................................15

3 GETTING TO KNOW YOUR INSTRUMENT PANEL ..............................................................................................................123

4 SAFETY .................................................................................................................................................................................................161

5 STARTING AND OPERATING ......................................................................................................................................................244

6 IN CASE OF EMERGENCY ..............................................................................................................................................................366

7 SERVICING AND MAINTENANCE .............................................................................................................................................410

8 TECHNICAL SPECIFICATIONS ....................................................................................................................................................475

9 MULTIMEDIA ....................................................................................................................................................................................487

10 CUSTOMER ASSISTANCE .............................................................................................................................................................585

11 INDEX ....................................................................................................................................................................................................590

1

2

3

4

5

6

7

8

9

10

11

2

INTRODUCTION

 INTRODUCTION ..............................................................12

 HOW TO USE THIS MANUAL .......................................13

 Essential Information....................................................13

 Symbols...........................................................................13

 WARNINGS AND CAUTIONS ....................................... 14

 VAN CONVERSIONS/CAMPERS ................................14

 VEHICLE MODIFICATIONS/ALTERATIONS ...........14

GETTING TO KNOW YOUR VEHICLE

 VEHICLE USER GUIDE — IF EQUIPPED......................15

 KEYS .....................................................................................17

 Key Fob ...........................................................................17

 IGNITION SWITCH .........................................................23

 Keyless Push Button Ignition.......................................23

 REMOTE START — IF EQUIPPED..................................26

 How To Use Remote Start............................................26

 Remote Start Abort Message........................................26

 To Enter Remote Start Mode........................................27

 To Exit Remote Start Mode Without Driving The

Vehicle ............................................................................27

 To Exit Remote Start Mode And Drive The Vehicle..... 27

 Remote Start Comfort Systems — If Equipped.........27

 General Information .....................................................28

 SENTRY KEY .......................................................................28

 Key Programming ........................................................29

 Replacement Keys ........................................................29

 General Information .....................................................30

 VEHICLE SECURITY ALARM .......................................30

 To Arm The System.......................................................30

 To Disarm The System..................................................31

 Rearming Of The System..............................................31

 Security System Manual Override ..............................32

 DOORS .................................................................................32

 Manual Door Locks .......................................................32

 Power Door Locks — If Equipped .............................33

 Keyless Enter-N-Go — Passive Entry ........................34

 Automatic Door Locks — If Equipped .....................37

 Child-Protection Door Lock ........................................38

 SEATS ................................................................................39

 Manual Front Seat Adjustment....................................39

 Manual Rear Seat Adjustment.....................................41

 Power Driver Seat Adjustment — If Equipped.........42

 Driver Memory Seats — If Equipped .......................44

 Heated Seats — If Equipped ........................................47

 Ventilated Seats — If Equipped...................................49

 HEAD RESTRAINTS ......................................................50

 Front Head Restraints ...................................................50

 Rear Head Restraint Adjustment ................................52

 Rear Head Restraint Removal......................................53

3

 STEERING WHEEL .........................................................53

 Tilt Steering Column ...................................................53

 Heated Steering Wheel — If Equipped ..................... 54

 DRIVER ADJUSTABLE PEDALS — IF EQUIPPED .....55

 MIRRORS ............................................................................56

 Inside Day/Night Mirror — If Equipped .................56

 Automatic Dimming Mirror — If Equipped ............57

 Automatic Dimming Mirror With Rear View Camera

Display — If Equipped ................................................ 58

 Outside Mirrors ............................................................58

 Driver's Outside Automatic Dimming Mirror — If

Equipped.........................................................................59

 Power Mirrors — If Equipped ....................................59

 Power Convex Mirror Switch — If Equipped...........60

 Trailer Towing Mirrors — If Equipped ..................... 61

 Heated Mirrors — If Equipped .................................62

 Tilt Side Mirrors In Reverse — If Equipped..............62

 Power Folding Outside Mirrors For Standard And

Trailer Tow — If Equipped..........................................63

 Illuminated Vanity Mirror — If Equipped ................65

 EXTERIOR LIGHTS ..........................................................66

 Multifunction Lever ......................................................66

 Headlight Switch ...........................................................66

 Daytime Running Lights (DRL) — If Equipped .....67

 High/Low Beam Switch...............................................67

 Automatic High Beam Headlamp Control — If

Equipped.........................................................................67

 Flash-To-Pass ................................................................68

 Automatic Headlights — If Equipped ......................68

 Parking Lights And Panel Lights ................................69

 Headlights On With Wipers (Available With

Automatic Headlights Only)........................................69

 Headlight Delay.............................................................69

 Lights-On Reminder......................................................69

 Front Fog Lights — If Equipped .................................70

 Turn Signals ................................................................70

 Lane Change Assist — If Equipped............................70

 Cargo Lights — If Equipped ........................................71

 Battery Saver...................................................................71

 INTERIOR LIGHTS ............................................................72

 Courtesy Lights..............................................................72

 Illuminated Entry ..........................................................74

 WINDSHIELD WIPERS AND WASHERS ....................74

 Windshield Wipers ......................................................74

 Rain Sensing Wipers — If Equipped .........................76

4

 CLIMATE CONTROLS ..................................................... 77

 Climate Controls Without A Touchscreen

Overview ......................................................................77

 Climate Controls With A Touchscreen Overview....81

 Climate Control Functions........................................... 88

 Automatic Temperature Control (ATC) ...................89

 Operating Tips ..............................................................89

 WINDOWS ..........................................................................92

 Power Windows ...........................................................92

 Wind Buffeting ..............................................................95

 HOOD ...............................................................................95

 To Open The Hood .......................................................95

 To Close The Hood........................................................96

 GARAGE DOOR OPENER — IF EQUIPPED ..............97

 Before You Begin Programming HomeLink .............98

 Canadian/Gate Operator Programming .................101

 Using HomeLink .........................................................102

 Security .........................................................................103

 Troubleshooting Tips..................................................103

 General Information....................................................103

 INTERNAL EQUIPMENT ...............................................104

 Storage...........................................................................104

 Cupholders ..................................................................115

 Electrical Power Outlets ............................................117

 Power Inverter — If Equipped .................................119

 Wireless Charging Pad — If Equipped ...................121

 Overhead Sunglass Storage........................................122

GETTING TO KNOW YOUR INSTRUMENT
PANEL

 BASE / MIDLINE INSTRUMENT CLUSTER ..............123

 Base / Midline Instrument Cluster Descriptions....124

 PREMIUM INSTRUMENT CLUSTER ...........................126

 Premium Instrument Cluster Descriptions..............127

 INSTRUMENT CLUSTER DISPLAY..............................128

 Instrument Cluster Display Controls........................128

 Oil Life Reset ................................................................130

 Display Menu Items ....................................................131

 Battery Saver On/Battery Saver Mode Message —

Electrical Load Reduction Actions —

If Equipped ................................................................144

5

 WARNING LIGHTS AND MESSAGES ........................146

 Red Warning Lights ....................................................146

 Yellow Warning Lights............................................... 150

 Yellow Indicator Lights ..............................................155

 Green Indicator Lights................................................156

 White Indicator Lights................................................157

 Blue Indicator Lights................................................... 158

 ONBOARD DIAGNOSTIC SYSTEM — OBD II ........158

 Onboard Diagnostic System (OBD II)

Cybersecurity ...............................................................159

 EMISSIONS INSPECTION AND MAINTENANCE

PROGRAMS .....................................................................159

SAFETY

 SAFETY FEATURES .........................................................161

 Anti-Lock Brake System (ABS) .................................161

 Electronic Brake Control System ..............................162

 AUXILIARY DRIVING SYSTEMS.................................. 174

 Forward Collision Warning (FCW) With Mitigation —

If Equipped...................................................................174

 Tire Pressure Monitoring System (TPMS) ............177

 OCCUPANT RESTRAINT SYSTEMS ...........................187

 Occupant Restraint Systems Features ......................187

 Important Safety Precautions.....................................188

 Seat Belt Systems .........................................................189

 Supplemental Restraint Systems (SRS).....................202

 Child Restraints ..........................................................214

 Transporting Pets ......................................................240

 SAFETY TIPS ...................................................................240

 Transporting Passengers ............................................240

 Exhaust Gas ..............................................................240

 Safety Checks You Should Make Inside The

Vehicle ..........................................................................241

 Periodic Safety Checks You Should Make Outside The

Vehicle...........................................................................243

STARTING AND OPERATING

 STARTING THE ENGINE ..............................................244

 Automatic Transmission.............................................245

 Tip Start Feature ..........................................................245

 Keyless Enter-N-Go — Ignition.................................245

 Normal Starting Using ENGINE START/STOP

Button .........................................................................246

 Cold Weather Operation (Below –22°F Or −30°C) ... 250

 After Starting................................................................250

 ENGINE BLOCK HEATER — IF EQUIPPED...............251

6

 ENGINE BREAK-IN RECOMMENDATIONS ............251

 PARKING BRAKE ...........................................................252

 AUTOMATIC TRANSMISSION ....................................254

 Ignition Park Interlock................................................255

 Brake/Transmission Shift Interlock System ........... 256

 Six–Speed Automatic Transmission —

If Equipped ..................................................................256

 Eight-Speed Automatic Transmission .................... 265

 FOUR-WHEEL DRIVE OPERATION —

IF EQUIPPED ....................................................................272

 Four-Position Electronically Shifted Transfer Case —

If Equipped ..................................................................272

 Manually Shifted Transfer Case — If Equipped.....277

 LIMITED-SLIP DIFFERENTIAL ....................................281

 POWER TAKE OFF OPERATION — IF EQUIPPED

(CHASSIS CAB ONLY) ................................................... 281

 Stationary Mode ..........................................................282

 Mobile Mode ................................................................283

 POWER STEERING ..........................................................283

 Hydraulic Power Steering..........................................283

 SPEED CONTROL ...........................................................285

 To Activate....................................................................285

 To Set A Desired Speed...............................................286

 To Vary The Speed Setting.........................................286

 To Accelerate For Passing ..........................................287

 To Resume Speed.........................................................288

 To Deactivate................................................................288

 ADAPTIVE CRUISE CONTROL (ACC) —

IF EQUIPPED ..................................................................288

 Adaptive Cruise Control (ACC) Operation.............290

 Activating Adaptive Cruise Control (ACC) ............290

 To Activate/Deactivate...............................................291

 To Set A Desired ACC Speed.....................................292

 To Cancel.......................................................................292

 To Turn Off...................................................................293

 To Resume ....................................................................293

 To Vary The Speed Setting.........................................293

 Setting The Following Distance In ACC ..................295

 Overtake Aid ................................................................298

 ACC Operation At Stop..............................................298

 Adaptive Cruise Control (ACC) Menu.....................299

 Display Warnings And Maintenance .......................300

 Precautions While Driving With ACC .....................302

 General Information....................................................306

 Normal (Fixed Speed) Cruise Control Mode...........307

7

 PARKSENSE REAR PARK ASSIST —

IF EQUIPPED ...................................................................309

 ParkSense Sensors .......................................................310

 ParkSense Warning Display ......................................310

 ParkSense Display.......................................................310

 Enabling And Disabling ParkSense..........................315

 Service The ParkSense Rear Park Assist System.....315

 Cleaning The ParkSense System ...............................316

 ParkSense System Usage Precautions ......................316

 PARKSENSE FRONT AND REAR PARK ASSIST .....317

 ParkSense Sensors .......................................................318

 ParkSense Warning Display ......................................318

 ParkSense Display.......................................................318

 Enabling And Disabling Front And/Or Rear

ParkSense...................................................................... 323

 Service The ParkSense Front/Rear Park Assist

System ...........................................................................324

 Cleaning The ParkSense System ...............................324

 ParkSense System Usage Precautions ......................324

 PARKVIEW REAR BACK UP CAMERA .................326

 SURROUND VIEW CAMERA SYSTEM —

IF EQUIPPED ...................................................................330

 REFUELING THE VEHICLE — GAS ...........................336

 Loose Fuel Filler Cap Message .................................337

 VEHICLE LOADING .....................................................337

 Gross Vehicle Weight Rating (GVWR) ....................337

 Payload..........................................................................338

 Gross Axle Weight Rating (GAWR)..........................338

 Tire Size.........................................................................338

 Rim Size.........................................................................338

 Inflation Pressure.........................................................338

 Curb Weight .................................................................338

 Loading .........................................................................338

 TRAILER TOWING ........................................................339

 Common Towing Definitions ....................................339

 Trailer Hitch Type and Maximum Trailer Weight...... 344

 Trailer Towing Weights (Maximum Trailer Weight

Ratings) ......................................................................345

 Trailer And Tongue Weight ......................................345

 Towing Requirements ................................................346

 Towing Tips .................................................................353

 SNOWPLOW ....................................................................355

 2500/3500 Models Only..............................................355

 RECREATIONAL TOWING (BEHIND MOTORHOME,

ETC.) ...................................................................................358

 Towing This Vehicle Behind Another Vehicle ........358

 Recreational Towing — Two-Wheel Drive Models .... 359

 Recreational Towing — Four-Wheel Drive

Models...........................................................................359

8

 DRIVING TIPS...................................................................363

 Driving On Slippery Surfaces ...................................363

 Driving Through Water .............................................364

IN CASE OF EMERGENCY

 HAZARD WARNING FLASHERS .............................366

 ASSIST AND SOS SYSTEM — IF EQUIPPED..............366

 BULB REPLACEMENT ..................................................371

 Replacement Bulbs .....................................................371

 Replacing Exterior Bulbs ............................................373

 FUSES..................................................................................380

 Power Distribution Center.........................................381

 JACKING AND TIRE CHANGING ..........................390

 4500/5500 Models .......................................................391

 Preparations For Jacking ............................................391

 Jacking Instructions 4500 And 5500 Series...............392

 To Stow The Flat Or Spare — If Equipped ..........396

 Hub Caps/Wheel Covers — If Equipped .............. 397

 JUMP STARTING ............................................................398

 Preparations For Jump Start ......................................399

 Jump Starting Procedure............................................ 400

 IF YOUR ENGINE OVERHEATS ..................................401

 GEAR SELECTOR OVERRIDE — 6–SPEED

TRANSMISSION ..............................................................402

 MANUAL PARK RELEASE — 8–SPEED

TRANSMISSION...............................................................403

 FREEING A STUCK VEHICLE ......................................405

 TOWING A DISABLED VEHICLE ...............................406

 Two-Wheel Drive Models ..........................................407

 Four-Wheel Drive Models..........................................408

 Emergency Tow Hooks — If Equipped....................408

 ENHANCED ACCIDENT RESPONSE

SYSTEM (EARS) ...............................................................409

 EVENT DATA RECORDER (EDR).................................409

SERVICING AND MAINTENANCE

 SCHEDULED SERVICING ............................................410

 Maintenance Plan ........................................................411

 Heavy Duty Use Of The Vehicle ...............................414

 ENGINE COMPARTMENT ..........................................415

 6.4L Engine ..................................................................415

 Checking Oil Level — Gas Engine ...........................416

 Adding Washer Fluid ................................................416

 Maintenance-Free Battery ..........................................417

9

 DEALER SERVICE ...........................................................417

 Engine Oil — Gas Engine ..........................................418

 Engine Oil Filter ......................................................... 419

 Engine Air Cleaner Filter .........................................420

 Air Conditioner Maintenance .................................421

 Accessory Drive Belt Inspection................................426

 Body Lubrication .......................................................428

 Windshield Wiper Blades .........................................428

 Exhaust System ...........................................................431

 Cooling System ...........................................................433

 Brake System ...............................................................438

 Automatic Transmission ............................................439

 Rear Axle And 4x4 Front Driving Axle Fluid

Level ..........................................................................442

 Transfer Case ...............................................................444

 HOISTING .........................................................................444

 TIRES ..................................................................................444

 Tire Safety Information ............................................444

 Tires — General Information ...................................454

 Tire Types .....................................................................460

 Spare Tires — If Equipped ..................................... 461

 Wheel And Wheel Trim Care .................................464

 Tire Chains (Traction Devices) .................................465

 Tire Rotation Recommendations............................... 466

 DEPARTMENT OF TRANSPORTATION UNIFORM

TIRE QUALITY GRADES ...............................................468

 Treadwear.....................................................................469

 Traction Grades............................................................469

 Temperature Grades ...................................................469

 STORING THE VEHICLE .............................................470

 BODYWORK......................................................................470

 Protection From Atmospheric Agents ....................470

 Body And Underbody Maintenance.........................471

 Preserving The Bodywork..........................................471

 INTERIORS .......................................................................472

 Seats And Fabric Parts ................................................472

 Plastic And Coated Parts ............................................473

 Leather Parts.................................................................474

 Glass Surfaces ..............................................................474

TECHNICAL SPECIFICATIONS

 IDENTIFICATION DATA ...............................................475

 Vehicle Identification Number .................................475

 BRAKE SYSTEM ...............................................................476

 Hydraulic Brake Assist ...............................................476

 WHEEL AND TIRE TORQUE SPECIFICATIONS .....476

 Torque Specifications ................................................477

10

 FUEL REQUIREMENTS ..............................................479

 6.4L Engine ...................................................................479

 Reformulated Gasoline ..........................................479

 Materials Added To Fuel ..........................................480

 Gasoline/Oxygenate Blends ....................................480

 Do Not Use E-85 In Non-Flex Fuel Vehicles............481

 CNG And LP Fuel System Modifications................481

 MMT In Gasoline.........................................................481

 Fuel System Cautions..................................................481

 Carbon Monoxide Warnings ...................................482

 FLUID CAPACITIES .....................................................483

 FLUIDS AND LUBRICANTS .........................................484

 Engine ...........................................................................484

 Chassis .........................................................................486

MULTIMEDIA

 UCONNECT SYSTEMS ...................................................487

 DRAG & DROP MENU BAR ........................................487

 CYBERSECURITY ............................................................488

 UCONNECT SETTINGS .................................................490

 Uconnect 3 Settings .....................................................490

 Uconnect 4/4C/4C NAV Settings ............................509

 Uconnect 4C NAV With 12–inch Display Settings ..... 529

 STEERING WHEEL AUDIO CONTROLS — IF

EQUIPPED .......................................................................550

 Radio Operation...........................................................550

 Media Mode..................................................................551

 IPOD/USB/MP3 CONTROL — IF EQUIPPED ........551

 RADIO OPERATION AND MOBILE PHONES .........555

 Regulatory And Safety Information .........................556

 VOICE COMMANDS .....................................................557

 Introducing Uconnect .................................................557

 Get Started ....................................................................557

 Basic Voice Commands...............................................559

 Radio..............................................................................561

 Media.............................................................................564

 Phone.............................................................................566

 Voice Text Reply — If Equipped...............................569

 Climate (4C/4C NAV) ................................................570

 Navigation (4C NAV) .................................................572

 SiriusXM Guardian (4C/4C NAV) —

If Equipped...................................................................573

 Register (4C/4C NAV)................................................574

11

 Mobile App (4C/4C NAV).........................................575

 SiriusXM Travel Link (4C NAV)...............................576

 Siri Eyes Free — If Equipped ....................................577

 Using Do Not Disturb ................................................579

 Android Auto — If Equipped ...................................579

 Apple CarPlay — If Equipped ..................................581

 General Information....................................................583

 Additional Information ..............................................584

 CD/DVD DISC MAINTENANCE ................................584

CUSTOMER ASSISTANCE

 SUGGESTIONS FOR OBTAINING SERVICE FOR YOUR

VEHICLE ...........................................................................585

 Prepare For The Appointment ..................................585

 Prepare A List ..............................................................585

 Be Reasonable With Requests....................................585

 IF YOU NEED ASSISTANCE .........................................585

 FCA US LLC Customer Center..................................586

 FCA Canada Inc. Customer Center...........................586

 In Mexico Contact........................................................586

 Puerto Rico And U.S. Virgin Islands ........................586

 Customer Assistance For The Hearing Or Speech

Impaired (TDD/TTY) .................................................587

 Service Contract ..........................................................587

 WARRANTY INFORMATION.......................................588

 MOPAR PARTS.................................................................588

 REPORTING SAFETY DEFECTS ...................................588

 In The 50 United States And Washington, D.C.......588

 In Canada......................................................................589

 PUBLICATION ORDER FORMS ...................................589

12

INTRODUCTION

INTRODUCTION

Dear Customer, congratulations on selecting your new
vehicle. Be assured that it represents precision workman­ship, distinctive styling, and high quality.

This is a specialized utility vehicle. It can go places and
perform tasks that are not intended for conventional
passenger vehicles. It handles and maneuvers differently
from many passenger vehicles both on-road and off-road, so
take time to become familiar with your vehicle. If equipped,
the two-wheel drive version of this vehicle was designed for
on-road use only. It is not intended for off-road driving or
use in other severe conditions suited for a four-wheel drive
vehicle. Before you start to drive this vehicle, read the
Owner’s Manual. Be sure you are familiar with all vehicle
controls, particularly those used for braking, steering, trans­mission, and transfer case shifting. Learn how your vehicle
handles on different road surfaces. Your driving skills will
improve with experience. When driving off-road, or
working the vehicle, don’t overload the vehicle or expect the
vehicle to overcome the natural laws of physics. Always
observe federal, state, provincial and local laws wherever
you drive. As with other vehicles of this type, failure to

operate this vehicle correctly may result in loss of control or
a collision. Refer to the “Driving Tips” in “Starting and Oper­ating” for further information.

This Owner’s Manual has been prepared with the assistance
of service and engineering specialists to acquaint you with
the operation and maintenance of your vehicle. It is supple­mented by Warranty Information, and customer oriented
documents. In the attached Warranty Booklet you will find a
description of the services that FCA offers to its customers,
the Warranty Certificate and the details of the terms and
conditions for maintaining its validity. Please take the time
to read all of these publications carefully before driving your
vehicle for the first time. Following the instructions, recom­mendations, tips, and important warnings in this manual
will help assure safe and enjoyable operation of your vehicle.

This Owner’s Manual describes all versions of this vehicle.
Options and equipment dedicated to specific markets or
versions are not expressly indicated in the text. Therefore,
you should only consider the information which is related to
the trim level, engine, and version that you have purchased.
Any content introduced throughout the Owner’s Informa­tion, that may or may not be applicable to your vehicle, will

INTRODUCTION 13

be identified with the wording “If Equipped”. All data
contained in this publication are intended to help you use
your vehicle in the best possible way. FCA aims at a constant
improvement of the vehicles produced. For this reason, it
reserves the right to make changes to the model described for
technical and/or commercial reasons. For further informa­tion, contact an authorized dealer.

If applicable, refer to the Owner’s Manual Supplement for
related information.

NOTE:

After reviewing the Owner’s Information, it should be stored
in the vehicle for convenient referencing, and remain with
the vehicle when sold.

When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained techni­cians and genuine MOPAR® parts, and cares about your
satisfaction.

HOW TO USE THIS MANUAL

Essential Information

Consult the Table of Contents to determine which section
contains the information you desire.

Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustrations
may differ from your vehicle's equipment.

The detailed index at the back of this Owner's Manual
contains a complete listing of all subjects.

Symbols

Some vehicle components have colored labels whose
symbols indicate precautions to be observed when using this
component. Refer to “Warning Lights and Messages” in
“Getting To Know Your Instrument Panel” for further infor­mation on the symbols used in your vehicle.

1

14 INTRODUCTION

WARNINGS AND CAUTIONS

This Owner’s Manual contains WARNINGS against oper­ating procedures that could result in a collision, bodily injury
and/or death. It also contains CAUTIONS against proce­dures that could result in damage to your vehicle. If you do
not read this entire Owner’s Manual, you may miss
important information. Observe all Warnings and Cautions.

VAN CONVERSIONS/CAMPERS

The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van conver­sion/camper manufacturers/body builders. U.S. residents
refer to the Warranty Information book, Section 2.1.C. Cana­dian residents refer to the “What Is Not Covered” section of
the Warranty Information book. Such equipment includes
video monitors, VCRs, heaters, stoves, refrigerators, etc. For
warranty coverage and service on these items, contact the
applicable manufacturer.

Operating instructions for the special equipment installed by
the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are missing,
please contact your authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.

For information on the Body Builder’s Guide refer to

www.rambodybuilder.com. This website contains dimen-

sional and technical specifications for your vehicle. It is
intended for Second Stage Manufacturer's technical support.
For service issues, contact your authorized dealer.

VEHICLE MODIFICATIONS/ALTERATIONS

WARNING!

Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and may
lead to a collision resulting in serious injury or death.

GETTING TO KNOW YOUR VEHICLE

VEHICLE USER GUIDE — IF EQUIPPED

15

Access your Owner’s Information right through your Ucon­nect 4C or 4C NAV touchscreen system — If Equipped.

To access the Vehicle User Guide on your Uconnect Touch­screen: Press the Uconnect Apps button. From there, press
the Vehicle User Guide icon on your touchscreen. No Ucon-
nect registration is required.

2

Uconnect 4C NAV With 8.4–inch Display Vehicle User

Guide Touchscreen Icon

16 GETTING TO KNOW YOUR VEHICLE

NOTE:

Vehicle User Guide features are not available while the
vehicle is moving. If you try to access while the vehicle is in
motion, the system will display: Feature not available while
the vehicle is in motion.

Pre-Installed Features

Your User Guide —
Updated in real-time

Available when and where

you need it
Touchscreen convenience Customizable interface
Maintenance schedules and

information

Multilingual

Comprehensive icon &
symbol glossary

Once you launch your Vehicle User Guide, you will be able
to explore your warranty information and radio manual
when and where you need them. Your Uconnect system
displays the Vehicle User Guide on your touchscreen radio
to assist in better understanding your vehicle. There’s no app
to download, no phone to connect and no external device
needed for playback. Plus, it’s updated throughout the year,
in real-time, so it never goes out of date.

Features/Benefits

• Pre-installed on your Uconnect touchscreen radio

• Enhanced search and browsing capability

• Robust NAV application — If Equipped

• Add selected topics to a fast-access Favorites category

• Icon and symbol glossary

• Warranty information

• Crucial driver information and assistance:

Operating Instructions Maintenance Schedules
Warranty Information Emergency Procedures
Fluid Level Standards 911 Contact and More

Tip:
When viewing a topic, tap the star icon to add it to your
Favorites, for easy access in the future.

KEYS

Key Fob

Your vehicle uses a keyless ignition system. The ignition
system consists of a key fob with Remote Keyless Entry
(RKE) and a START/STOP push button ignition system. The
Remote Keyless Entry system consists of a key fob and
Keyless Enter-N-Go feature.

NOTE:

The key fob may not be found if it is located next to a mobile
phone, laptop or other electronic device; these devices may
block the key fob’s wireless signal.

The key fob allows you to lock or unlock all doors, as well as
activate the Panic Alarm from distances up to approximately
66 ft (20 m) using a handheld key fob. The key fob does not
need to be pointed at the vehicle to activate the system.

GETTING TO KNOW YOUR VEHICLE 17

2

Key Fob

1 — Emergency Key
2 — Unlock
3 — Lock
4 — Remote Start
5 — PANIC

NOTE:

• In the ON/RUN position, all key fob buttons will work
until the vehicle reaches 3 mph (5 km/h).

• The key fob should not be placed next to the wireless
charging pad (if equipped).

In case the ignition switch does not change with the push of
a button, the key fob may have a low or fully depleted
battery. A low key fob battery can be verified by referring to
the instrument cluster, which will display directions to
follow.

18 GETTING TO KNOW YOUR VEHICLE

In a situation where the battery is low or fully depleted, a
back up method can be used to operate the ignition switch.
Put the nose side of the key fob (side opposite of the Emer­gency Key) against the ENGINE START/STOP button and
push to operate the ignition switch.

To Unlock The Doors

Push and release the unlock button on the key fob once to
unlock the driver’s door. Push the unlock button twice
within five seconds to unlock all doors. The turn signal lights
will flash to acknowledge the unlock signal. The illuminated
entry system will also turn on.

NOTE:

The instrument cluster display or Uconnect Settings are
setup for driver door first, otherwise this will unlock all
doors.

To Lock The Doors

Push and release the lock button on the key fob to lock all
doors. The turn signal lights will flash and the horn will
chirp to acknowledge the signal.

Sound Horn With Remote Key Lock

This feature will cause the horn to chirp when the doors are
locked with the key fob. This feature can be turned on or
turned off.

NOTE:

Pushing the lock button on the key fob while you are in the
vehicle will activate the vehicle security alarm system.
Opening a door with the vehicle security alarm system acti­vated will cause the alarm to sound. Push the unlock button
to deactivate the vehicle security alarm system.

Refer to “Instrument Cluster Display” in “Getting To Know
Your Instrument Panel” for further information.

Using The Panic Alarm

To turn the Panic Alarm feature on or off, push the Panic
button on the key fob. When the Panic Alarm is activated, the
turn signals will flash, the horn will pulse on and off, and the
interior lights will turn on.

GETTING TO KNOW YOUR VEHICLE 19

The Panic Alarm will stay on for three minutes unless you
turn it off by either pushing the Panic button a second time
or drive the vehicle at a speed of 15 mph (24 km/h) or
greater.

NOTE:

• The interior lights will turn off if you place the ignition in
the ACC or ON/RUN position while the Panic Alarm is
activated. However, the exterior lights and horn will
remain on.

• You may need to be less than 35 ft (11 m) from the vehicle
when using the key fob to turn off the Panic Alarm due to
the radio frequency noises emitted by the system.

Replacing The Battery In The Key Fob With Remote Control

The replacement battery model is one CR2032 battery.

NOTE:

• Perchlorate Material — special handling may apply. See

www.dtsc.ca.gov/hazardouswaste/perchlorate for further

information.

• Do not touch the battery terminals that are on the back
housing or the printed circuit board.

1. Remove the emergency key by pushing and holding the

release button located on the side of the key fob while
pulling the emergency key out with your other hand.

2

20 GETTING TO KNOW YOUR VEHICLE

Emergency Key Release button

2. Slightly remove the emergency key from the key fob,
approximately 10 mm. The blade of the emergency key
should just become visible.

Emergency Key

3. Holding the key fob with the button side facing down,
use the emergency key to pry up the battery cover until
the cover releases from the key fob housing.

GETTING TO KNOW YOUR VEHICLE 21

2

Key Fob Back Cover Removal

4. Remove the battery by using the emergency key to pry
the battery out of its housing.

Key Fob Battery Removal

NOTE:

When replacing the battery, ensure the + sign on the battery
is facing upward. Avoid touching the new battery with your
fingers. Skin oils may cause battery deterioration. If you
touch a battery, clean it with rubbing alcohol.

22 GETTING TO KNOW YOUR VEHICLE

5. Replace the battery by pushing the new battery down on
an angle toward the top edge of the opening. Then, push
down on the remainder of the battery to lock into place.

Key Fob Battery Replacement

6. To assemble the key fob case, line up the top edge of the
back cover with the top of the fob, and press the edges
into the interlocking hinges until all edges snap together
with no large visual gaps.

NOTE:

The key fob battery should only be replaced by qualified
technicians. If the battery requires replacement, see an
authorized dealer.

Alternative Back Cover Removal Method:

The back cover of the key fob can also be removed by
inserting the emergency key into the left or right side open
slots, and twisting to pop off the cover.

Alternate Key Fob Back Cover Removal Method

NOTE:

The key fob battery should only be replaced by qualified
technicians. If the battery requires replacement, see an
authorized dealer.

GETTING TO KNOW YOUR VEHICLE 23

Programming Additional Key Fobs

Programming the key fob may be performed by an autho­rized dealer.

NOTE:

Once a key fob is programmed to a vehicle, it cannot be
repurposed and reprogrammed to another vehicle.

General Information

The following regulatory statement applies to all radio
frequency (RF) devices equipped in this vehicle:

This device complies with Part 15 of the FCC Rules and with
Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,
including interference that may cause undesired opera­tion.

NOTE:

Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.

IGNITION SWITCH

Keyless Push Button Ignition

This feature allows the driver to operate the ignition switch
with the push of a button as long as the Remote Keyless
Entry key fob is in the passenger compartment.

The Keyless Push Button Ignition has four operating posi­tions; three of which are labeled and will illuminate when in
position. The three positions are OFF, ACC, and ON/RUN.
The fourth position is START, during start RUN will illumi­nate.

NOTE:

In case the ignition switch does not change with the push of
a button, the key fob may have a low or dead battery. In this
situation, a back up method can be used to operate the igni­tion switch. Put the nose side (side opposite of the emer­gency key) of the key fob against the ENGINE START/STOP
button, with your foot applied on the brake pedal, and push
to operate the ignition switch.

2

24 GETTING TO KNOW YOUR VEHICLE

ACC

• Engine is not started.

• Some electrical devices are available.

RUN

• Driving position.

• All the electrical devices are available.

START

• The engine will start.

Keyless Push Button Ignition

1 — OFF
2 — ACC (Accessory)
3 — ON/RUN

The push button ignition can be placed in the following
modes:

OFF

• The engine is stopped.

• Some electrical devices (e.g. Central locking, alarm, etc.)

are still available.

WARNING!

• When exiting the vehicle, always remove the key fob
from the vehicle and lock your vehicle.

• Never leave children alone in a vehicle, or with access
to an unlocked vehicle.

• Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or others
could be seriously or fatally injured. Children should
be warned not to touch the parking brake, brake pedal
or the gear selector.

(Continued)

WARNING! (Continued)

• Do not leave the key fob in or near the vehicle, or in a
location accessible to children, and do not leave the
ignition of a vehicle equipped with Keyless
Enter-N-Go in the ON/RUN mode. A child could
operate power windows, other controls, or move the
vehicle.

• Do not leave children or animals inside parked vehicles
in hot weather. Interior heat build-up may cause
serious injury or death.

GETTING TO KNOW YOUR VEHICLE 25

2

CAUTION!

An unlocked vehicle is an invitation for thieves. Always
remove key fob from the vehicle and lock all doors when
leaving the vehicle unattended.

The engine only runs in the ON/RUN ignition position or
from a remote start request.

In case the ignition switch does not change with the push of
a button, the key fob may have a low or dead battery. In this
situation, a back up method can be used to operate the igni­tion switch. Put the nose side (side opposite of the emer­gency key) of the key fob against the ENGINE START/STOP
button and push to operate the ignition switch.

Back Up Starting Method

NOTE:

The key fob may not be able to be detected by the vehicle
keyless-go system if it is located next to a mobile phone,
laptop or other electronic device; these devices may block the
key fob’s wireless signal and prevent the keyless-go system
from starting the vehicle.

NOTE:

Refer to "Starting The Engine," in "Starting And Operating"
for further information.

26 GETTING TO KNOW YOUR VEHICLE

REMOTE START — IF EQUIPPED

How To Use Remote Start

All of the following conditions must be met before the engine
will remote start:

• Gear selector in PARK

• Doors closed

• Hood closed

• HAZARD switch off

• BRAKE switch inactive (brake pedal not pushed)

• Battery at an acceptable charge level

• PANIC button not pushed

• Fuel meets minimum requirement

• System not disabled from previous remote start event

• Vehicle security alarm not active

WARNING!

• Do not start or run an engine in a closed garage or
confined area. Exhaust gas contains Carbon Monoxide
(CO) which is odorless and colorless. Carbon
Monoxide is poisonous and can cause serious injury or
death when inhaled.

• Keep key fobs away from children. Operation of the
Remote Start System, windows, door locks or other
controls could cause serious injury or death.

Remote Start Abort Message

The following messages will display in the instrument
cluster display if the vehicle fails to remote start or exits
remote start prematurely:

• Remote Start Cancelled — Door Open

• Remote Start Cancelled — Hood Open

• Remote Start Cancelled — Fuel Low

• Remote Start Cancelled — System Fault

• Remote Start Disabled — Start Vehicle to Reset

The instrument cluster display message stays active until the
ignition is turned to the ON/RUN position.

GETTING TO KNOW YOUR VEHICLE 27

To Enter Remote Start Mode

Push and release the Remote Start button on the key
fob twice within five seconds. The parking lights

will flash, vehicle doors will lock, and the horn will
chirp twice (if programmed). Once the vehicle has started,
the engine will run for 15 minutes.

NOTE:

• If your power door locks were unlocked, Remote Start will

automatically lock the doors.

• If an engine fault is present or fuel level is low, the vehicle

will start and then shut down in 10 seconds.

• The park lamps will turn on and remain on during Remote

Start mode.

• For security, power window and power sunroof operation

(if equipped) are disabled when the vehicle is in the
Remote Start mode.

• The engine can be started two consecutive times (two

15-minute cycles) with the key fob. However, the ignition
must be placed in the ON/RUN position before you can
repeat the start sequence for a third cycle.

To Exit Remote Start Mode Without Driving The Vehicle

Push and release the remote start button one time or allow
the engine to run for the entire 15-minute cycle.

NOTE:

To avoid unintentional shutdowns, the system will disable
with a one time push of the remote start button for two
seconds after receiving a valid remote start request.

To Exit Remote Start Mode And Drive The Vehicle

Before the end of the 15-minute cycle, push and release the
unlock button on the key fob to unlock the doors and disarm
the vehicle security alarm system (if equipped). Then, prior
to the end of the 15-minute cycle, cycle the ignition to the
ON/RUN position.

Remote Start Comfort Systems — If Equipped

When Remote Start is activated, the heated steering wheel
and driver heated seat features will automatically turn on in
cold weather. In warm weather, the driver vented seat
feature will automatically turn on when the remote start is
activated. These features will stay on through the duration of
Remote Start or until the ignition switch is placed in the ON/
RUN mode.

2

28 GETTING TO KNOW YOUR VEHICLE

NOTE:

The Remote Start Comfort System can be activated and deac­tivated through the Uconnect System. Refer to “Uconnect
Settings” in “Multimedia” for further information on
Remote Start Comfort System operation.

General Information

The following regulatory statement applies to all radio
frequency (RF) devices equipped in this vehicle:

This device complies with Part 15 of the FCC Rules and with
Industry Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,

including interference that may cause undesired opera­tion.

NOTE:

Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.

SENTRY KEY

The Sentry Key Immobilizer system prevents unauthorized
vehicle operation by disabling the engine. The system does
not need to be armed or activated. Operation is automatic,
regardless of whether the vehicle is locked or unlocked.

The system uses a key fob, keyless push button ignition and
a RF receiver to prevent unauthorized vehicle operation.
Therefore, only key fobs that are programmed to the vehicle
can be used to start and operate the vehicle. The system
cannot reprogram a key fob obtained from another vehicle.

After turning the ignition switch to the ON/RUN position,
the vehicle security light will turn on for three seconds for a
bulb check. If the light remains on after the bulb check, it
indicates that there is a problem with the electronics. In addi­tion, if the light begins to flash after the bulb check, it indi­cates that someone attempted to start the engine with an
invalid key fob. In the event that a valid key fob is used to
start the engine but there is an issue with the vehicle elec­tronics, the engine will start and shut off after two seconds.