* Note: Install pressure regulator and water hammer arrestor if pressure
exceeds rated pressure at any time.
At the stated service flow rates, the pressure drop through
these devices will not exceed 15 psig.
•The manufacturer reserves the right to make product
improvements which may deviate from the specifications
and descriptions stated herein, without obligation to
change previously manufactured products or to note the
change.
Feed Water Quality:
Iron < 0.5 PPM; Manganese < 0.05 PPM ; Turbidity < 1 NTU ; Free Chlorine < 0.5 PPM ; Hydrogen Sulphide – Nil ; Organics – Nil.
If feed water quality exceeds above limits, please call Rainfresh for advice on additional treatment that may be necessary.
HOW YOUR WATER CONDITIONER WORKS
Your Rainfresh Softener removes hardness using a process called Ion Exchange. In this process, when hard water flows
through the unit, hardness-causing minerals such as Calcium & Magnesium, are trapped by the media (called Resin) and an
equivalent amount of sodium ions are released into the water. When the capacity of the resin to trap hardness minerals is
exhausted, the unit is re-charged by softener salt in a process called Regeneration. During regeneration, the unit first
backwashes to remove any sediment, rust or other particulates, that may have accumulated in the unit. This is followed by
introduction of a saturated salt solution (brine) that bumps off the trapped hardness to drain and recharges the resin with
sodium.
Once you program the unit at the time of installation, the regeneration process happens automatically. All you need to do is
to ensure that there is always enough salt in the salt tank.
CAUTIONS BEFORE INSTALLATION
- Install a pressure regulator and water hammer arrestor if pressure exceeds maximum rating at any time. Note: If
daytime pressure is over 80 psi, night time pressure may exceed maximum pressure rating.
- Do not install on water that is microbiologically unsafe without adequate disinfection before or after the unit. For
effective disinfection install a Rainfresh Drinking Water System or Rainfresh UV disinfection system.
- For use on cold water only.
- Only use thread seal tape (Teflon® tape)for fitting connections into unit. DO NOT USE pipe dope or chemical
sealants.
- If water pipes are used to ground electrical system, install jumper wire(#4 gauge solid copper wire) across the unit
to maintain proper grounding of your electrical system
- Protect your unit from freezing - drain the unit if freezing temperatures exist.
- NOTE: IF SOLDER TYPE FITTINGS ARE USED DO NOT USE torch near inlet/outlet connections. All solder joints
should be made before joining pipe to filter head.
- DO NOT over-tighten metal fittings on to unit connections.
- Follow all applicable province/state and local regulations.
- You will need softener salt with this unit (not included). Softener salt is sold at most retailers.
- Place the unit & salt tank on a flat level surface. Do not place shims under the unit to level it. The weight of the unit
full of water and salt can cause the tank to crack at the shim.
- The unit should only be moved by 2 or more people due to heavy weight. Failure to do so can result in back or other
injury.
- The unit must be installed in an area where there is reasonable access to the salt tank for regular salt filling.
3
INSTALLATION
Well Pump
Rainfresh Softener
Water Heater
City Water Supply
Well Water
OR
Cold water to house
Hot water to house
Optional bypass to
Rainfresh
Water Meter
To air-gap
WATER
WATER
Tank
outside faucets
Sediment Filter
(Recommended)
drain
Figure 1. Piping Diagram
Optional Rainfresh UV
Disinfection System &
filter for well water
Pressure
Supply
Electrical Requirements:
The automatic control valve requires a constant power supply - 110V AC. We recommend a GFCI (ground fault circuit
interrupter) outlet within 5 feet of the softener. Extension cords are not recommended.
If water pipes are used to ground electrical system, you will need to install a jumper wire across the filter unit.
Unpacking the unit
The unit includes:
1) The main unit with electronic metered automatic control valve and bypass valve
2) Salt tank with brine float and 3/8” tubing to connect to main unit
3) Inlet outlet elbow fittings (2 )
4) Allen key to open and close bypass valve
5) Drain hose – 15 ft
6) AC power adapter
7) Instruction manual
Unpack the unit and place it at the location where you intend to install the unit.
Stand back and look at the softener to make sure it is standing straight up and not tilted to one side. Make sure your
chosen location will be fairly level, dry, and protected from possible freezing conditions. The softener can sit directly on
the floor and will not corrode. DO NOT set the softener or salt tank onto make shift platforms
as this can cause damage or may cause it to topple.
The system has 3 connections - an inlet, an outlet, and a drain line connection. If you are
IN
OUT
looking at the back of the unit (fig 2A), the inlet is on the left side. Warning: Make sure that
you have correctly identified the inlet of the system. REVERSING THE CONNECTIONS WILL
RESULT IN RESIN BEADS BEING THROWN INTO YOUR HOME'S PLUMBING SYSTEM CAUSING
Fig 2A
DAMAGE TO IT AS WELL AS THE SOFTENER.
The following pipe can be used for installing your new system - Copper, CPVC, and PEX are the most popular.
Plumbing in your softener
If your hot water tank is electric, turn off the power to it to avoid damage to the element in the tank.
4
If you have a private well, turn the power off to the pump then shut off the main water shut off valve. If you have
Fig 6A
Fig 5
Fig 2
Fig 3
Fig 4
Fig 6B
Fig 7
Fig 5B
municipal water, simply shut off the main valve. Go to a faucet, (preferably on the lowest floor of the house) turn on the
cold water until all pressure is relieved and the flow of water stops.
Attach the bypass valve to the control valve by pushing it in and secure it with the metal clips and screws (Fig 2).
Fully push the inlet/outlet elbow fittings into the open end of the bypass valve and lock th em in by inserting the
red locking clips into the slots (Fig 3)
For ease of installation, orient the inlet/outlet fittings in the direction of the
inlet & outlet pipes by simply rotating them (Fig 4)
Plumb in the inlet and outlet of the softener.
Plumb in the ½” flexible plastic drain line running from the softener (white
elbow hose fitting). This can be ran up overhead or down along the floor. If
running drain line more than 30 feet overhead, increasing the line size to
3/4" will be required. Please follow your local health dept. Codes for where
to run softener discharge water. NEVER MAKE A DIRECT CONNECTION INTO
A WASTE WATER DRAIN. A PHYSICAL AIR GAP OF AT LEAST 3" SHOULD BE
USED TO AVOID BACTERIA AND WASTEWATER TRAVELLING BACK
THROUGH THE DRAIN LINE INTO THE SOFTENER. There will be a fair amount
of pressure on this flexible plastic drain line when the softener is in the
regeneration mode, so secure it to the drain fitting by a hose clamp. Also
secure the drain tube to the wall or ceiling.
Remove the lid on the salt tank. Insert the brine well into the appropriate
slot at the bottom of the salt tank (fig 5A). Slide the 3/8” tube through the
hole on the side of the salt tank and connect it to the brine float as shown
in fig 6A.
Attach the other end of the 3/8” tube to the brine outlet on the control
valve (fig 6B). The salt tank is flexible and can be moved around the
softener as long as it is connected to it through the 3/8” brine tube.
Add about 5 gallons of water in the salt tank. This is not a critical level but
just helps with the process for the first regeneration. You can then add 1 or
2 bags (20 Kg bags) of salt to start with.
Turn the main house shut-off valve on slightly and watch for leaks. Make
sure a faucet is on somewhere and that any aerator is removed to avoid
clogging from loosened scale in the pipes. If you have no leaks, proceed to
the next steps.
Using the Allen key (included), turn the bypass inlet slightly to allow water
to run into the unit (Fig 7). CAUTION: The water should initially fill the tank
slowly. Once the tank is full of water, you can open valve fully. This prevents
resin from being pushed up into the control head by the initial surge of
water going in.
Make sure there are no leaks in your plumbing before proceeding.
At the nearest cold treated water tap remove the faucet screen and open the faucet. Using the Allen key (included),
open the outlet side of the bypass valve and let water run a few minutes or until the system is free of any air or foreign
material resulting from the plumbing work. Close the water tap when water runs clean, and then proceed to start up
instructions.
Connect the control valve to the AC power source.
NOTE: Your unit is not yet ready for service until you complete STEP 7 in startup programming, as follows
5
START UP & PROGRAMMING
MENU BUTTON
“”
SET / REGEN BUTTON
“”
UP / DOWN
“”
The control valve is controlled with simple, user-friendly electronics displayed on an LCD screen. When power is first
supplied, the valve electronics may take up to two minutes to initialize. During this time the screen will show “INTIALIZING
WAIT PLEASE”. Do not touch any buttons at this time. When the valve reaches the service position, it will display the
following information in sequence:
1. Date & Time
5. Last Regeneration Date
2. Regeneration Days/Capacity
3. Remaining Days/Volume Remaining
6. Current Flow Rate (GPM)
7. Peak Flow Rate (GPM)
4. Regeneration Time
The control valve has a display screen and 4 buttons
The function of this key is to
enter the level one
programming mode where the
valve settings can be adjusted.
These buttons are used to
increase or decrease the value
of the settings while in the
programming mode.
This button has two functions. The first is to initiate a
manual regeneration by holding the button for 3 or
more seconds. The second function is while in
programming mode, pressing this key allows the user to
change the value of each setting.
VALVE PROGRAMMING
The valve has 2 levels of programming – Level 1 and Level 2
You will need to only go through Level 1 programming to start up your unit. Level 2 programming is factory set and
can be changed only if desired.
Level 1 programming allows you to set
1. Current time
2. Current date
Level 2 programming sets valve operational settings, if required.
LEVEL 1 USER PROGRAMMING
3. Number of people
4. Feed water hardness
STEP 1 : Setting Current Time
Press “ MENU” for 3 seconds
to unlock screen. Press “
MENU” again and the hour
value becomes highlighted
Press “ SET/REGEN”
once again and the
highlighted value
flashes.
Now press “
UP OR DOWN”
arrows to change the
hour values.
or
Press “ SET/REGEN” again
to accept the hour value
and advance to change the
minute value.
Press “ SET / REGEN” again
to accept the AM/PM value.
Highlight stops flashing.
PROCEED TO STEP 2
Press “ or UP
OR DOWN” to change
the AM/PM value.
Press “
again to accept the
minute values and
advance to adjust the
AM/PM values.
SET/REGEN”
Press “ or UP OR
DOWN” arrows to change
the minute values.
6
STEP 2 : Setting Current Date
exit level
1 programming
Press “ DOWN” arrows to
advance to CURRENT DATE
Press “ SET/REGEN”
once and the MONTH
value flashes.
Now press “
UP OR DOWN” arrows
to change the month
to current month.
or
Press “ SET/REGEN” again
to accept the month and
advance to change the
DATE
Press “ SET / REGEN” again
to accept the YEAR. Highlight
moves back to MONTH and
stops flashing.
PROCEED TO STEP 3
Press “ or UP
OR DOWN” to change
the YEAR.
Press “
again to accept the DATE
and advance to set
current YEAR
SET/REGEN”
Press “ or UP OR
DOWN” arrows to change
the DATE.
STEP 3: Setting Number of People
Press “ DOWN” arrows to
advance to NUMBER OF
PEOPLE
Press “ SET/REGEN”
once and the value
flashes.
Now press “
UP OR DOWN” arrows
to set number of
people in the house
or
Press “ SET/REGEN” again
to accept the value.
Highlight stops flashing.
PROCEED TO STEP 4
STEP 4: Setting Water Hardness
This value is the maximum water hardness in grains per gallon (GPG) of the raw water supply. If you have the reading
in PPM or mg/L, simply multiply by 17.1 to get the reading in GPG. You must also add (5 x iron level in PPM) to the
hardness value.
For example, if your water hardness is 20 GPG and the iron level is 0.3 PPM, the hardness value you enter must be 20
+ 5 x (0.3) = 20 + 1.5 = 21.5 GPG
Note: If you do not know your water hardness, please call customer service to arrange for a free water test. In the
meantime, you can leave the hardness value at default setting.
Press “ DOWN” arrows to
advance to WATER
HARDNESS
Press “ SET/REGEN”
once and the value
flashes.
Now press “
UP OR DOWN” arrows
to set feed water
hardness
or
Press “ SET/REGEN” again
to accept the value.
Highlight stops flashing.
PROCEED TO STEP 5
STEP 5: Setting Vacation Mode
This function may be activated during a prolonged absence, such as a vacation for more than 2 weeks. The system
will perform a brief backwash and rinse based on advanced setting. The purpose is to keep the water fresh in the
softener tank and plumbing system.
Press “ DOWN” arrows to
advance to VACATION
MODE
Press “ SET/REGEN”
once and the value
flashes.
Now press “
UP OR DOWN” arrow
to go between YES and
NO
or
Press “ SET/REGEN” again
to accept the value.
Highlight stops flashing.
Press “ MENU” once to
STEP 6: LEVEL 2 USER PROGRAMMING
When the Level 2 Master Programming Mode is entered, all available option setting displays may be viewed and set
as needed. Depending on current option settings, some parameters cannot be viewed or set.
Press and hold “ UP AND DOWN” together for three seconds to enter Level Two Master Programming.
The following chart indicates choices and default settings. Note: Default settings are indicated in bold letters
Use same programming method as you used in level 1 to advance and/or change values.
1 System Language English Spanish French Set to French if desired. Spanish not
enabled
2 Valve Operation Softener Filter Iron
Filter
3 Regeneration
Mode
4 Regeneration Time 2:00 AM The unit is factory set to regenerate at 2:00
5 Capacity
Calculation
6 Resin Volume For 30T unit, set resin volume at 1.0 cu ft
7 Salt Setting Leave at default setting for maximum efficiency. (Defaults – 30T = 6.0, 45T=9.0, 60C=12)
8 Refill Flow Rate 0.7 GPM Leave at default setting
9 Unit Capacity For 30T, default = 20,000 at 6lbs/ft³. Set at 30,000 grains if you chose 15 lbs salt/ft³ in step7
10 Reserve Capacity 75
11 Capacity This will be the calculated unit capacity in US Gal. The unit will regenerate only when this much
12 Backwash 05 Increase to 10 if water has lot of dirt or rust
13 Brine / Rinse 50 Increase to 60 if water is more than 15
14 Rapid Rinse 5 Increase to 10 if you want a longer rinse
15 Refill
16 Restore Default NO
Meter
Delayed
Automatic Manual Automatic (recommended). Change to
For 45T unit, set resin volume at 1.5 cu ft
For 60C unit, set resin volume at 2.0 cu ft
Set at 15 lb/ft³ for maximum capacity
Note: Capacity = Amount of water that can be softened between regenerations. Capacity reduces
when salt setting is reduced, but salt consumption efficiency increases.
For 45T, default = 30,000 at 9lbs/ft³. Set at 45,000 grains if you chose 15 lbs salt/ft³ in step7
For 60T, default = 40,000 at 12lbs/ft³. Set at 60,000 grains if you chose 15 lbs salt/ft³ in step7
gal/person
water has been used.
For REFILL settings based on your chosen salt settings, please refer to Table 1 below
Salt Setting (lbs/cu ft)
Model 6.0 8.0 10.0 12.0 15.0
Table 1 : Refill time (in minutes) for various salt settings (or next whole number)
Meter
Override
Increase or decrease value as desired
30T 2.9 3.8 4.8 5.7 7.1
45T 4.2 5.7 7.1 8.5 10.7
60T 5.7 7.6 9.6 11.4 14.2
Calendar
Clock
Leave at default setting
Meter
Immediate
Leave at default setting
AM on the day of regeneration. You can
change to another time if desired.
manual settings if desired.
grains hard
time after regeneration
Leave at default. Change only if you would like
to re-start programming from the beginning
STEP 7: Manual Regeneration
If screen is locked, press “
MENU” for 3 seconds to unlock.
To initiate an immediate regeneration, press the SET/REGEN
button for 3 seconds, an option for “Delayed” or “Immediate” regeneration will appear. Press the SET/REGEN button
again and “Delayed” will begin flashing. Now press the down arrow button and “Immediate” will flash. Press the
SET/REGEN button once and then press the menu button once. Valve will immediately start manual regeneration.
YOUR UNIT IS NOW READY FOR SERVICE
8
OTHER FEATURES
Injector
Screen
Control Operation During a Power Failure
In the event of a power failure, the valve will keep track of the time and day for 48 hours. The programmed settings
are stored in a non-volatile memory and will not be lost during a power failure. If power fails while the unit is in
regeneration, the valve will finish regeneration after power is restored. If the valve misses a scheduled regeneration
due to a power failure, it will queue regeneration at the next regeneration time once power is restored.
Safety Float
The brine tank is equipped with a safety float which prevents your brine tank from overfilling as a result of a
malfunction such as a power failure.
New Sounds
You may notice new sounds as your water softener operates. The regeneration cycle lasts approximately 2 hours.
During this time, you may hear water running intermittently to the drain.
Manual Bypass
In the case of emergency, such as an overflowing brine tank, you can isolate your water softener from the water
supply using the bypass valve located at the back of the control. To resume soft water service, open bypass valve by
rotating the knobs counterclockwise.
MAINTENANCE
Adding Salt
Use only high grade water softener salt. Check the salt level monthly. It is important to ALWAYS maintain the salt
level above the water level. To add salt, simply remove the salt tank lid and add the salt directly into the brine tank.
Be sure the brine well cover is on and fill only to the height of the brine well. The salt tank should never be empty.
Prevent Salt Bridging
Humidity or wrong type of salt may create a cavity between the water and the salt. This action, known as “bridging”,
prevents the brine solution from being made, leading to your water supply being hard. If you suspect salt bridging,
pour some warm water over the salt to break up the bridge. Allow four hours to produce a brine solution, then
manually regenerate the softener. This should always be followed up by allowing the unit to use up any remaining
salt and then thoroughly cleaning out the brine tank.
Care of Your Softener
To retain the attractive appearance of your new water softener, clean occasionally with mild soap solution. Do not
use abrasive cleaners, ammonia or solvents.
Cleaning the Injector Assembly
Sediment, salt and silt will restrict or clog the injector. A clean water supply and pure salt will prevent this from
happening. The injector assembly is located on the right side of the control valve. This assembly is easy to clean.
Shut off the water supply to your softener and reduce the pressure by opening a cold soft water faucet. Using a
screwdriver, remove the two screws holding the injector cover to the control valve body. Carefully remove the
assembly and disassemble as shown below. The injector orifice is removed from the valve body by carefully turning
it out with a large screwdriver. Remove the injector throat the same way. Carefully flush all parts including the
screen. Use a mild acid such as vinegar to clean the small holes in the orifice and throat.
Reassemble using the reverse procedure.
9
Trouble Shooting
IssuePossible CausePossible Solution
A. Unit fails to initiate a
regeneration cycle.
B. Water is hard.
C. Salt use is high.1. Refill time is too high.Check refill time setting.
D. Low water pressure.
1. No power supply.Check electrical service, fuse, etc.
2. Defective circuit board.Replace faulty parts.
3. Power failure.Reset time of day.
1. By-pass valve open.Close by-pass valve.
2. Out of salt.Add salt to tank.
3. Plugged injector / screen.Clean parts.
4. Flow of water blocked to brine tank.Check brine tank refill rate.
5. Hard water in hot water tank.Repeat flushing of hot water tank required.
6. Leak between valve and central tube.Check if central tube is cracked or o-ring is
damaged. Replace faulty parts.
7. Internal valve leak.Replace valve seals, spacer, and piston assembly.
1. Iron or scale build up in line feeding unit.Clean pipes.
2. Iron build up inside valve or tank.Clean control and add resin cleaner to clean bed.
Increase regeneration frequency.
3. Inlet of control plugged due to foreign materal. Remove piston and clean control valve.
E. Resin in drain line.
F. Too much water in brine
tank.
G. Unit fails to draw brine.
H. Valve continuously cycles. 1. Defective position sensor PCB.Replace faulty parts.
I. Flow to drain continuously.
1. Air in water system.Check well system for proper air eliminator
control.
2. Incorrect drain line flow control (DLFC) button. Check for proper flow rate.
1. Plugged injector or screen.Clean parts.
2. Valve not regeneratiing.Replace circuit board, motor, or control.
3. Foreign material in brine valve.Clean parts.
1. Drain line flow control is plugged.Clean parts.
2. Injector or screen is plugged.Clean parts.
3. Inlet pressure too low.Increase pressure to 25 PSI.
4. Internal valve leak.Replace seals, spacers, and piston assembly.
1. Valve settings incorrect.Check valve settings.
2. Foreign material in control valve.Clean control.
3. Internal leak.Replace seals, spacers, and piston assembly.
Need help troubleshooting? Call Toll Free 1-800-667-8072 Monday to Friday 8:30 AM to 5 PM EST.
10
PARTS LIST
PART #
DESCRIPTION
9
10
11
12
13
14 15
16
17
1
2
3
4
5
6
7
8
6A
1 Control Valve
2 Top Distributor
3 Central Tube (Riser)
4
5 Softener Resin
6 Safety Brine Valve
6A Brine Tank (salt tank)
7 Brine Well
8 Bottom Distributor
9 Injector & screen assembly
10 Inlet/Outlet Fitting - elbow (90°) – ¾”
11 Locking Clip for inlet/outlet
12 Bypass valve assembly
13 Locking clip for bypass valve
14 Bypass valve metal clips and screw set
15 Drain fitting (Elbow)
16 Brine elbow fitting 3/8 stem x 3/8 QC
17 AC Power Adapter
Media Tank for model 30T – 9”x 48”
Media Tank for model 45T – 10”x 54”
Media Tank for model 60T– 12”x 52”
To order replacement parts, call 1800 667 8072 Monday to Friday 8:30 AM to 5 PM EST.
This “T” Series Softener System is warranted to the original Consumer purchaser for a period of one (1) year, from the date of purchase, against defects in
materials or workmanship. The electronic controls and mineral tank are warranted for 5 and 10 years respectively against defects in materials or workmanship.
The company's obligation under this warranty shall consist of repair or replacement, at its option, of any part found by company inspection to be defective,
provided that the product has not been misused, abuse, altered or damaged by Consumer with respect to the original installation, as determined by the
company. This warranty will not apply if water passing through the System has a) Turbidity / Suspended Solids > 5 ppm (mg/l). b) Hydrogen Sulphide
concentrations greater than 0.05 ppm (0.05 mg/l). c) Iron concentration greater than 0.3 ppm (0.3 mg/l) or Manganese greater than 0.05 ppm (0.05 mg/l), f)
Tannins or colour. This limited Warranty applies only to a unit when returned to the Warrantor at the owner’s expense and in accordance with shipping
instructions received from the Warrantor. This warranty does NOT cover, and is intended to exclude, any liability on the part of Envirogard for any incidental
damages, consequential damages, labour charges or any other costs incurred in connection with the purchase, installation, use, maintenance or repair of the
system whether under this warranty or any other warranty implied by law. Some provinces/states do not allow the exclusion of incidental or consequential
damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary
from province/state to province/state. This warranty applies only to water filter/systems purchased in Canada or the U.S.A.
Jan 2013
Limited Warranty:
Envirogard Products Limited
446 Major Mackenzie Drive East
Richmond Hill, ON L4C 1J2, Canada
Helpline: 1800 667 8072
Web: www.rainfresh.ca
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