5 Trouble Shooting
If the RaceChip does not function as it should, you can nd some initial assistance here. If the
suggestions here do not solve the problem, please contact our Customer Service (see Contact).
Description of problem What to do
No extra performance
or performance not
noticeable enough
I am not satised with the
performance level of my
vehicle.
• You can nd detailed instructions on how to make the extra
performance more noticeable in Fine tuning (section
B
).
Knocking/ rattling
The engine knocks or
rattles (diesel engine)
more under load. It runs
less smoothly than in
stock tune.
• If you have the impression that your engine knocks or rattles
more than in stock tune, please take the car for a few test
drives to be sure that your rst impression was right. On the
test drive, pay special attention to the engine’s behaviour
under load – the RaceChip only works then.
• If your rst impression was right, you can nd detailed
instructions on how to make the engine run smoothly again in
Fine tuning (section
A
).
• If the knocking/rattling is very noticeable, you can carry out
the steps described in Fine tuning immediately.
Jolting
With the RaceChip
installed, my car jolts,
stutters or hesitates in
situations where it did not
before.
• You can nd detailed instructions on how to make the engine
run smoothly again in Fine tuning (section A).
• If that does not cure the problem, please contact our
Customer Service; if you can describe the circumstances
when the problem occurs, our Customer Service can make
further adjustments.
Quality of gear shift
reduced
The shift behaviour
and/or the shift quality
has worsened since
the installation of the
RaceChip. The gearbox
sometimes cannot seem
to nd the right gear.
• Select the next lowest mapping and go one mapping-step to
the left(see Fine tuning, section A). Repeat this procedure
until you are happy with the gear shifting.
• If that does not cure the problem, please contact our
Customer Service; if you can describe the circumstances
when the problem occurs, our Customer Service can make
further adjustments.
E