™
Dual Mode Camera
Owner’s Manual
About this manual
This manual is designed to assist you in
using the iQuest Roam Camera. Information
in this document has been carefully checked
for accuracy; however, no guarantee is given
to the correctness of the contents. The
information in this document is subject to
change without notice.
Edition
1st Edition, June , 2001
Copyright
© Copyright 2001
This document contains proprietary
information protected by copyright. All rights
are reserved. No part of this manual may be
reproduced by any mechanical, electronic or
other means, in any form, without prior
written permission of the manufacturer.
Federal Communications
Commission Compliance
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses, and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur in
a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be
determined by turning the equipment off and
on, the user is encouraged to try to correct
the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and the receiver.
• Connect the equipment onto an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
Declaration of Conformity
This device complies with part 15 of the FCC
rules. Operation is subject to the following
conditions:
This device may not cause harmful
interference.
This device must accept any interference
received, including interference that may
cause undesired operation.
Trademark Recognition
SiPix, iQuest Roam are registered trademarks
of SiPix, Inc.
Other product names used in this manual are
the properties of their respective owners and
are acknowledged.
Safety and handling precautions
Camera information
• Do not take apart or attempt to service the
camera yourself.
• Do not expose the camera to moisture, or
extremes in temperature.
• Let the camera warm up when moving
from a cold to a warm temperature.
• Do not touch the lenses of the camera.
• Do not expose the lens to direct sunlight
for extended periods of time.
Battery information
• Turn off the camera before installing or
removing batteries.
• Use AA alkaline batteries only.
• Do not use batteries that are leaking,
corroded, or damaged.
• Always replace batteries with two new
AA alkaline batteries.
• Caution-if using rechargeable batteries the
battery life display may be incorrect and
cause the camera to malfunction.
• Remove the batteries from the camera if
you are going to store the camera for
extended periods.
Table of Contents
Getting Started 4
Unpacking the iQuest Roam Camera 4
System Requirements 4
Identifying Components 5
Inserting and Removing the Batteries 6
Battery Display 7
Understanding the Lithium Coin Battery 7
Inserting and Removing the CompactFlash Card 8
LCD Status Display 8
Camera Setup and Operation 10
Taking Pictures 10
Using the Macro Function 10
Menu Mode 11
Setting the Flash 11
Setting the Self-timer 12
Deleting and Managing Images 13
Installing the driver and software 14
Installing the SiPix iQuest TWAIN Driver 14
Installing Odyssey Multimedia Gallery 16
Installing Inetcam iVISTA 18
Installing MGI PhotoSuite III SE 20
Making Connections 22
Connecting to your PC 22
Downloading images to your PC 23
Using the iQuest Roam as a USB Video Camera 25
Capturing video using Odyssey’s Video Editor 25
Using the iQuest Roam for Live Video Conferencing 26
Troubleshooting 27
Specifications 28
Warranty Information 29
One Year Limited Warranty 29
Warranty Information 30
Technical Support 31
4
Unpacking the iQuest Roam Camera
Upon receiving your iQuest Roam dual mode camera, open the carton and remove
the contents. If anything is missing or damaged, contact your reseller immediately.
The shipping carton should contain the following items:
• iQuest Roam camera with tilt/swivel base
• Wrist strap
• USB cable
• Two AA alkaline batteries
• Coin battery
• Quick start guide
• Two software CD’s containing:
CD 1: SiPix iQuest Roam TWAIN driver
Odyssey Multimedia Gallery
Inetcam iVISTA
Adobe Acrobat Reader
iQuest Roam PDF Owner’s manual
CD 2: MGI PhotoSuite III SE
Do not throw the carton away. You may need it later if you have to ship the iQuest
Roam dual mode camera for any reason.
System Requirements
For optimal use with the iQuest Roam, your computer should have the following
minimum system requirements:
• An IBM compatible PC
• Microsoft Windows 98 /98SE/2000/Millennium Edition
• 32MB RAM or more
• USB port
• CD-ROM drive for software installation
• 16 bit color display or higher
• At least 38MB available hard disk space
• An Internet Service Provider (ISP) for video conferencing and email
• 33.6Kbps or faster modem for video conferencing and email
• Sound Blaster or 100% compatible sound card (optional)
• Speakers and a microphone (optional)
Getting started
5
Identifying Components
Please refer to the following illustrations to identify the components of the
iQuest Roam.
Front View
Rear View
USB
Up and Down
Buttons
Shutter
Button
Self-timer
LED
Standby LED
Flash
Optical ViewFinder
Lens
Power Button
Optical
Viewfinder
B
S
U
USB Port
Focus Mode Switch
(Normal/Macro)
Mode Button
CompactFlash
Cover
Tripod Socket
LCD Status Display
Card Eject
Switch
Battery
Compartment
6
1. Open the CompactFlash cover.
2. Push the center of the battery
slot as shown.
3. Pull out the battery slot.
Inserting and Removing the Batteries
This camera uses a two-way power supply, alkaline batteries and a USB cable that
connects to your computer. Refer to the following information for inserting the
batteries:
Alkaline Batteries: Lithium Coin Battery:
Note: 1. Be sure to always install the AA alkaline batteries first and then the
lithium coin battery when installing both at the same time.
2. Insert the lithium coin battery as indicated on the inside of the
CompactFlash cover.
3.The iQuest Roam camera requires alkaline batteries to operate. The
lithium coin battery is used as a backup power supply for saving images
on the internal memory if the alkaline batteries are removed or lose power.
Refer to the following information for removing the coin battery:
Lithium Battery:
Battery Slot
Lithium coin battery
Battery Slot
PUSH HERE
PULL IT OUT
7
Battery Display
Refer to the following table:
Battery Icon Meaning
The outer frame of the Battery icon indicates the
status of the lithium coin battery. The outer frame
will blink if there is no lithium coin battery inserted
or the coin battery has low power.
The outer frame will not blink if there is a new coin
battery installed.
Full battery power.
Low battery power.
Note: Low battery power will disable the flash function.
No indication The batteries are almost empty. The LCD status
display blinks when battery power is almost empty.
Replace the batteries with fresh ones.
Understanding the Lithium Coin Battery
The lithium coin battery is included to save pictures stored in the camera’s inter nal
memory when the camera’s power supply is removed or fails. The iQuest Roam
uses a two way power supply, two AA alkaline batteries or the included USB cable.
The camera does not need the coin battery to operate but it is suggested you
always have one inserted. The coin battery does not affect the images on the
CompactFlash card. This means the CompactFlash card will not erase pictures if
the camera loses power. If you are storing the camera for a long period of time we
suggest transferring images to a CompactFlash card (refer to page 13) or to a PC
(refer to page 23) and removing the AA batteries. The coin battery has a long battery
life and it is not used very often. If you should need to replace the coin battery, the
specifications are: lithium-ion 3032. These batteries are common for electronics and
are available at watch counters and in electronic sections of most stores.
8
Inserting and Removing the CompactFlash Card
The iQuest Roam dual mode camera has two methods of storing pictures: the
built-in internal memory and the CompactFlash card.* The built-in memory contains
8MB of memory and a CompactFlash card can contain 8MB - 32MB of memory.
Refer to the following information for inserting the CompactFlash card:
1. Open the CompactFlash Cover.
•Installing: Insert the CompactFlash card
pushing firmly until the card is flush
with housing. Ensure the label is
correctly oriented.**
•Removing: Slide the Card Eject Button
in the direction indicated by the arrow
to remove the CompactFlash card.
2. Close the CompactFlash Cover.
* Note: A CompactFlash card is not included. If you choose to purchase a card to
expand the memory of your iQuest Roam we suggest using SanDisk or Lexar
Media CompactFlash cards. Not all brands of CompactFlash cards are compatible
To see a complete list of compatible cards go to http://www.sipix.com/support/cfcards.
** Note: If you feel resistance when inserting the CompactFlash card, check the
orientation of the card. The card should insert smoothly and easily when the
orientation is correct. The brand name label should face the front of the camera.
LCD Status Display
The following illustration shows the LCD status display:
A
The delete image function is enabled. Refer to page 13
for information on deleting images.
Indicates the battery charge level.
Indicates the number of images taken.
Note: When the CompactFlash card is installed, the amount
shown indicates the number of pictures taken on the card’s
memory. When no card is installed, the amount shown
indicates the number of pictures taken on the camera’s
built-in memory.
The flash function. The following options are available by
repeatedly pressing the up and down buttons once in
flash mode:
Automatic Flash: The flash occurs automatically
when ambient lighting is insufficient for image capture.
No Flash: The flash function is disabled.
Note: The Standby LED indicator blinks until the flash is
charged.
Indicates when the self-timer is activated.
Display indicates the following parameters:
640 x 480 resolution, low compression.
640 x 480 resolution, high compression.
Indicates that the CompactFlash card is inserted.
Indicates that the CompactFlash card in not inserted.
9
The following table explains the meaning of each icon:
Icon Meaning
A
A
10
Taking Pictures
Follow these instructions to take a picture with your iQuest Roam camera:
1. Press the Power Button to turn on the camera. When the Standby LED stops
flashing, the camera is ready to take a picture.
2. Center the subject in the Optical Viewfinder.
3. Press the Shutter Button to take the picture. You should hear a beep as the
picture is taken. The LCD Display indicates the number of pictures you have taken.
Note: When the memory is full, you will hear long beeps as you press the
Shutter Button to take a picture.
Using the Macro Function
Enable the Macro Function for close-up photography between 12 and 20 inches
from the subject.
1. Change the lens ring from Normal to Macro .
2. Ensure that the Standby LED has stopped flashing and align the picture through
the Viewfinder.
3. Press the Shutter Button to take the picture.
Camera Setup and Operation
11
Flash mode Meaning
The flash goes off automatically when ambient
lighting is insufficient for image capture.
The flash function is disabled.
A
Automatic flash
No flash
Menu Mode
To enter the Menu Mode, press the Mode Button. The Menu Mode contains options
that allow you to change the camera settings.
Note: The selected icon will blink while you are setting the function, except
for the Trash Can icon.
Setting the Flash
To set the Flash function, press the Mode Button and the Flash icon should appear
and blink.
1. Use the Up and Down Buttons to set the desired Flash mode.
2. Press the Mode Button to finalize the setting.
Note: The Standby LED blinks until the flash is charged.
1. Press the Mode Button to scroll through the
modes available and the functions will be
indicated in the following sequences:
•Set the Flash
•Set the Self-timer
•Set the Resolution
•Delete Images
2. Use the Up or Down Buttons to change
setting in the desired mode.
3. Press the Mode Button again to finalize the
setting.
Up
Button
Mode Button
Down Button
12
Setting the Self-timer
The Self-timer enables you to include yourself in the picture. Follow these
instructions to use the self-timer:
1. Press the Mode Button and scroll through the modes until you reach the
Self-timer Mode.
2. Use the Up and Down Buttons to alternate between the On and Off setting.
3. Choose On and press the Mode Button again to activate the Self-timer.
4. Align your shot through the Viewfinder.
5. Press the Shutter Button. You now have ten seconds to move to your location
for the picture.
6. The Self-timer LED blinks red:
7. After seven seconds, the Self-timer LED emits a rapid blinking red light for three
seconds to alert you to prepare for the shot. After three seconds, the picture
is taken.
The Self-Timer LED starts blinking
after you press the Shutter Button
13
Deleting and Managing Images
To delete pictures, follow these instructions:
1. Press the Mode Button until the trash can icon appears.
2. Use the Up or Down Button to choose the desired Delete mode.
3. Press the Shutter Button for YES or the Mode Button for NO.
Type Meaning
Allows you to delete the last image taken.
Allows you to delete all the images in the memory.
ALL
Allows you transfer the images from the internal
memory to the CompactFlash card.
S
Allows you to format the CompactFlash card.
F
Note: We suggest deleting images from the camera’s internal memory before
storing the camera for a long period of time.
14
Included with your iQuest Roam dual mode camera are three software applications
and the iQuest TWAIN driver. You need to install the iQuest TWAIN driver to make
the camera work with the software provided, as well as any other TWAIN-compliant
application. The rest of the software is not necessary to make the camera work,
but is there to enhance the functions of the camera. You will need to restart your
computer after the driver is installed. Follow these instructions to install the iQuest
Roam driver and application software on your system.
Installing the SiPix iQuest TWAIN Driver
1. Insert the iQuest Roam software CD into your CD-ROM drive. The following
screen appears:
2. Choose Install iQuest Roam TWAIN Driver from screen above.
3. Choose Next.
Installing the Driver and Software
Note: If the screen doesn’t appear, click Start, and then click Run. In the Open box,
type “D:\Setup.exe” where D is the letter of your CD-ROM drive. Then click OK to
open the screen.
15
4. Read the license agreement and choose Yes to continue.
5. Choose Next to register your product online.
6. Choose Finish to restart your computer.
You should reboot your computer before using the camera. Now that you have
installed the driver, skip ahead to “Making Connections” to ensure your camera and
computer are working together properly.
16
Installing Odyssey Multimedia Gallery
1. Go back to the SiPix install screen and choose Install Odyssey Multimedia
Gallery.
Note: If the screen doesn’t appear, click Start, and then click Run. In the Open box,
type “D:\Setup.exe” where D is the letter of your CD-ROM drive. Then click OK to
open the screen.
2. Choose which language you would like to use for the installer and click Install.
3. Choose Next.
17
4. Read the License Agreement and choose Yes to continue.
5. Enter your information and Choose Next.
6. Double check that the destination is correct and choose Next.
7. Choose Next.
8. Your software is now installing. Choose Finish to exit the program.
Installing Inetcam iVISTA
Inetcam is offering streaming live video service to SiPix iQuest Roam users for 60
days free of charge. To activate your free iVISTA software, point your browser to
the following address: www.inetcam.com/promo/sipix. When prompted for a
promotional code, enter the following: SP3V6. Your iVISTA software Registration
Code will be e-mailed to you. Use this code for the registration number in step 6.
1. Connect camera to PC with USB cable. For more information refer to the
“Making Connections” section.
2. Go to the SiPix install screen and choose Install Inetcam iVISTA.
18
Note: If the screen doesn’t appear, click Start, and then click Run. In the Open box,
type “D:\Setup.exe” where D is the letter of your CD-ROM drive. Then click OK to
open the screen.
19
3. Read the license agreement and click “Yes” to continue.
4. Choose desired setting and click, “Next.”
5. Choose “iQuest Roam VFW” as your driver and click “Next.”
20
6. Review to ensure video is working and click “Yes.”
7. Enter your registration code and click “Register.”
8. Review registration information and click “OK.”
Installing MGI PhotoSuite III SE
1. Insert the MGI PhotoSuite III SE CD into your CD-ROM drive.
2. Choose install MGI PhotoSuite III SE.
Note: If the screen doesn’t appear, click Start, and then click Run. In the Open box,
type “D:\Setup.exe” where D is the letter of your CD-ROM drive. Then click OK to
open the screen.
21
3. Choose Next on the welcome screen.
4. Read the license agreement and choose Yes to continue.
5. Choose install type and click Next.
6. Double check the destination and click Next.
22
7. After the installation click Finish to exit the program.
8. Restart your computer to start using MGI PhotoSuite III SE.
Making Connections
Connecting to your PC
Use the supplied USB cable to connect your iQuest Roam to your PC. Refer to the
following instructions:
1. Plug the large end of the USB cable into the USB port on your computer.
2. Connect the other end of the USB cable into the iQuest Roam camera.
3. Turn on your camera.
After you have connected your camera to your computer, the LCD status displays
as shown:
Note: Ensure that you have installed the iQuest Roam TWAIN driver
before connecting to your PC.
23
Downloading images to your PC
Note: Ensure that you have installed your MGI PhotoSuite III SE software
or another TWAIN-compliant software application before downloading
images.
Transferring images from your camera to the computer is accomplished via the
TWAIN driver. In fact, the TWAIN driver is useful for a number of things. Follow
these instructions to use the included software to download pictures:
1. Click Start, Programs, and MGI PhotoSuite III SE. Then click the
MGI PhotoSuite III SE icon to open the program.
2. Choose Get from the menu across the top of the window.
3. Choose Digital Camera (Twain) from the menu on the left hand side of the
window.
24
4. Under Choose a Camera select the “SiPix iQuest Roam TWAIN.”
5. Name your images in the name prefix text box. Numbers will automatically be
added to the end of the name you enter here.
6. Choose if you want the images to open for editing in MGI PhotoSuite III SE.
7. Now choose if you would like to add these files to an already existing album or
create a new album. Be sure to click “add to album” box even if you choose
to create a new album.
8. Finally, click the download button. This opens the iQuest Roam driver window.
9. Select the images you want to download to your computer by clicking on the
thumbnails on the right side or click the select all button. Click the transfer
button and the images will download to your computer.
10. To view the images after download, double
click the album they were added to, or
select “Photos” from the pull down menu.
25
11. You can now use this application to edit, print, or email your images to friends
and family.
Please refer to the iQuest Roam TWAIN Driver Help Guide, link found on the upper
right hand corner of the iQuest Roam driver window for more information and
additional functionality.
Please refer to www.mgisoft.com for more information on MGI software.
Many applications support image acquisition with the TWAIN driver. Refer to your
image editing software for further information.
Capturing video using Odyssey’s Video Editor
1. Click Start, Programs, and
Odyssey’s Multimedia Gallery. Then click
the Odyssey’s Video Editor icon to open
the program.
2. Choose the Capture button.
Please refer to http://www.odsytech.com
for more information on Odyssey’s V-mail,
Video Editor and Watchdog.
Using the iQuest Roam as a USB/Video Camera
Note: Before disconnecting the iQuest Roam from the computer, please
exit all image editing or video applications using the camera.
26
Using the iQuest Roam for Live Video Conferencing
1. Start iVISTA (Start-Programs-Inetcam-iVISTA)
and open the iVISTA Control Panel.
2. From the Control Panel, click on the Video
button on the upper right or right-click the
Video icon on the left, a pull-down menu will
appear, choose Webcast Video.
3 The Video icon should turn yellow to indicate
you are actively webcasting.
Previewing video
In order to see what video you’ll be webcasting to the world, you can preview the
video on your computer.
Follow these steps to preview your video image:
1. Start iVISTA (Start-Programs-Inetcam-iVISTA) and open the iVISTA
Control Panel.
2. Click the Video button or right-click the Video icon in the tree view, then
click Preview Video (or double-click the camera name in the tree view).
The live video from your camera will display in a new window on your desktop.
Please refer to www.inetcam.com for more information on iVISTA or upgrading
registration codes.
This ends Chapter 3. The Appendix provides some specifications and
troubleshooting information.
Problem Possible cause Solution
The camera has The camera is off. Make sure that the main switch is
no power. not set to OFF.
The batteries are Replace the batteries with new or
discharged. freshly charged ones.
The batteries are inserted Check the battery orientation.
incorrectly.
The camera won’t Ensure that the Standby If the LED is flashing, wait until
take a picture. LED is on and is not it emits a steady light before
flashing. taking the picture.
Is the camera’s memory If the memory is full, you cannot
full? take any more pictures. Check
the remaining shots and delete
some pictures to free up memory.
Is the camera connected The camera’s buttons are not
to a computer? functional when connected to a
PC. Disconnect the camera to
take more pictures.
The flash doesn’t Is the flash on? Ensure that the flash is set to
work. Automatic Flash.
The batteries my be weak. If the batteries are too weak, the
flash is unable to recharge. Turn
the camera off and wait a few
seconds before turning it back on.
If this doesn’t work, you need to
replace the batteries.
The image is The camera or subject was Hold the camera steady or put it
blurry. moving when the shot was on a tripod to take pictures.
taken.
Or ensure that the camera focus is
set the appropriate mode.
The image is too The flash is needed for the Turn the flash to Automatic Flash.
dark shot.
The image is too You are facing a bright Change the angle of the shot so
light. light when taking the that any bright lights do not
pictures. shine directly towards the camera
lens.
Camera beeps after The coin battery was inserted Remove the AA and coin batteries.
I insert the batteries. before inserting the AA Insert the AA batteries then the coin
batteries battery.
Troubleshooting
27
CMOS Image Sensor 1/3” CMOS Image Sensor
Picture modes
Status Image format
640 x 480 Low compression
640 x 480 High compression
Memory Built-in 8MB SDRAM (store up to 120 images at the
Normal Mode)
Expandable Memory CompactFlash Card (optional external memory)
Digital Video Output 10 ~ 15 fps VGA; 30 fps CIF
White Balance Auto
Exposure Auto exposure
Monitor/View Finder Optical viewfinder
Focus Fixed focus, Macro 0.3m to 0.5m, Normal 0.7m to
infinity
Lens Aperture F2.8
Lens Focal Length 6.6mm (equivalent to 45mm for 135mm camera)
Shutter Speed 1/10 to 1/2000 second electronic shutter meter
Flash Modes Auto, Off
Status Display Monochrome LCD
Self-timer 10 seconds
Computer USB cable
communications
Power Source 2 x AA battery
Specifications
28
29
One Year Limited Warranty
SIPIX, INC. WARRANTS THIS HARDWARE PRODUCT AGAINST DEFECTS IN
MATERIAL AND WORKMANSHIP FOR A PERIOD OF ONE YEAR FROM THE
ORIGINAL DATE OF PURCHASE AS IDENTIFIED ON THE PROOF OF PURCHASE
(YOUR RECEIPT). IT IS THE END-USERS RESPONSIBILITY TO MAKE CERTAIN
THIS PRODUCT IS IN WORKING CONDITION WITH THE INTENDED COMPUTER
SYSTEM WITHIN THE ONE-YEAR WARRANTY PERIOD.
THESE ARE THE SOLE REMEDIES AND SIPIX’S SOLE LIABILITIES FOR
PERFORMANCE OR FAILURE TO PERFORM OF THE PRODUCT. SIPIX RESERVES
THE RIGHT TO CHANGE ITS WARRANTY POLICY AT ANY TIME
FOR ALL PRODUCTS DISTRIBUTED AFTER THE DATE OF SUCH CHANGE IN
WARRANTY. EXCEPT AS SET FORTH ABOVE, ALL OTHER WARRANTIES,
WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY EXCLUDED.
SIPIX SHALL NOT BE LIABLE FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF OR RELATED TO THE USE OR PERFORMANCE OF
THE PRODUCT, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA OR USE OF
DATA PROCESSING FACILITIES OR EQUIPMENT, REGARDLESS OF WHETHER
SIPIX MAY HAVE BEEN ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES.
SIPIX’S MAXIMUM LIABILITY FOR ANY AND ALL DAMAGES ARISING OUT OF
USE OF THE PRODUCT SHALL BE LIMITED TO THE AMOUNTS PAID BY
PURCHASER FOR SUCH PRODUCT.
This warranty is only valid within the boundaries and territories of the USA and
Canada. SiPix is not responsible for costs incurred due to shipping, insurance,
customs, or duties. SiPix is not responsible for non-traceable packages or
packages shipped without a valid RMA number on the outside of the package.
This warranty does not apply if the product has been damaged by an accident,
electrical fault, through misuse or abuse. If the product has been altered without
written authorization from SiPix, the warranty will be void.
This warranty applies only to hardware products manufactured by or for SiPix.
Warranted products must bear the “SiPix” brand name, trade name, or logo. The
aforementioned warranty and remedies are exclusive, and in lieu of all others,
whether oral, written, expressed or implied. SiPix specifically disclaims any and
all implied warranties of merchantability and fitness for a particular purpose.
Warranty Information
30
SiPix is not responsible for incidental or consequential damages resulting from any
breach of warranty. SiPix is not responsible under any other legal theory, including,
but not limited to lost profits, and any cost of recovering reprogramming or
reproducing any program or data stored in or used with SiPix products.
Warranty Information
If your SiPix product needs to be returned for repair, you must contact SiPix
technical support prior to shipment for an RMA number before sending in the
product. The RMA number is a Return Merchandise Authorization number. SiPix
will refuse all shipments without a proper RMA number. The RMA number MUST
be printed on the outside of the original shipping carton in large print written in
black ink next to the shipping label. Failure to properly pack shipment could cause
serious damage to the product and void the warranty.
Should any defect(s) be discovered, the product may be returned to SiPix with a
valid RMA number. If you are returning product for repair, please be sure to do
the following:
1) Call SiPix Customer Support Mon-Fri during regular business hours toll free at
866-888-1678(US and Canada) and obtain an RMA (Return Merchandise
Authorization) number.
2) Print your RMA number on the OUTSIDE of the original shipping carton in large
print written in black ink next to the shipping label.
3) Include a copy of the bill of sale with the returned product.
4) Unless otherwise instructed, do not return any manuals or software when
returning items for repair.
5) Ship to SiPix via a traceable shipping method and retain the tracking number.
Note: This product is intended for use only within the boundaries and territories of
the United States and Canada. If you purchased this product in Mexico or South
America and need assistance or repair, you must contact your originating reseller
for service and support. SiPix Imaging, Milpitas CA, will not accept any shipments
from outside the boundaries and territories of the USA and Canada. SiPix often
bundles many differ
ent third party software options with its products. If any of
these options wer
e ordered with your SiPix product and they appear to be missing
or incorrect, contact your reseller immediately.
31
SiPix provides technical support at no cost during the one-year warranty period.
Users with questions or concerns of a technical nature should first refer to the
product manual, as usage and troubleshooting information is provided in detail.
For additional information or assistance, users should visit the SiPix Web-site, as
tutorials, updated drivers, frequently asked questions and news updates are
available. www.sipix.com/support
Should you require further assistance, you may contact SiPix technical support representatives by calling:
• Technical Support within one-year (in warranty) call toll free: 866-888-1678
• Technical Support after one-year (out of warranty) call: 408-719-5076
SiPix Technical Support is available from 8 AM to 6 PM PST, Monday through
Friday, and from 9 AM to 5 PM Saturday, excluding holidays.
Technical Support
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