Quell QPI9010 User Manual

Dual Sensor (Photoelectric /

Ionisation) Smoke Alarm & Hush

Manual

P/N 130417

0475-7214-06 Rev03

Nov.16, 2011

Model QPI9010

Photoelectric/Ionisation (Dual Sensor) smoke alarms are designed to
detect both the visible particles (associated with slow smouldering fires)
and invisible particles (associated with fast flaming fires). Home fires
develop in different ways and are often unpredictable. For maximum
protection against fast flaming fires and slow smouldering fires, both
ionisation and photoelectric alarms should be installed.

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Introduction . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–11

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 12–13

Fire Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 14–16

Good Safety Habits . . . . . . . . . . . . . . . . . . . 17

Warranty & Contact Details . . . . . . . . . . . . 18-19

Contents

Introduction

Models QPI9010

If you have any questions about the operation or installation
of your alarm, please call 1800 654 435. Figures 1A to 1C
will help you determine the correct location of safety
products that will help make your home a safer place.

WARNING! BATTERY DOOR WILL NOT CLOSE UNLESS
BATTERY IS PRESENT. REMOVAL OF BATTERY WILL
RENDER THE SMOKE ALARM INOPERATIVE.

IMPORTANT! Read all instructions before installation and
keep this manual near the alarm for future reference.

1

Manufactured in China for:
Chubb Fire & Security Pty Ltd
149-155 Milton Street,
Ashfield, NSW 2131

Telephone: [phone]
Website www.quell.com.au
Website www.quell.co.nz

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Installation Instructions

2

By law at least one smoke alarm must be installed on
each level of your home (Figure 1B).

Recommended Locations

• In every room where someone sleeps with the door
closed. The closed door may prevent an alarm located
outside from waking the sleeper.

• In the immediate area of bedrooms and the exit path
from all sleeping areas (Figure 1A).

• In stairways, as stairways act like chimneys for smoke
and heat.

• In any room where large electrical appliances are
operated (e.g., portable heaters or humidifiers).

• If a hallway or room is more than 9.1m long put alarms
at both ends.

• For maximum household protection see Figure 1C.

Things to Consider:

For Ceiling Mounting:
Smoke from a fire will rise to the ceiling and spread

horizontally. Mounting the smoke alarm in the centre of
the ceiling places it closest to all points in the room.

• When mounting an alarm on the ceiling, locate it at a
minimum of 30cm from the side wall (Figure

2A).

• For sloped, peaked or cathedral ceilings the alarm
should be placed between 500mm and 1500mm from
the highest point of the ceiling (Figure 2B).

• Smoke alarms in rooms with ceiling slopes greater than
1m in 8m horizontally, should be located on the high
side of the room (Figure 2B).

For Wall Mounting:

• When mounting the alarm on the wall, use an interior
wall with the top edge of the alarm at a minimum of
10cm and a maximum of 30cm below the ceiling
(Figure 2A).

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3

Installation

DINING

ROOM

LIVING

ROOM

Smoke Alarms for Minimum Protection

Ionisation Type Smoke Alarm with Alarm
Silencer (Hush

®

) or Photoelectric Type

S

moke Alarms for Additional Protection

KITCHEN BEDROOM

BEDROOM

BEDROOM

LIVING
ROOM

KITCHEN

BEDROOMBEDROOM HALL

BASEMENT

FIGURE 1A

FIGURE 1C

FIGURE 1B

SINGLE FLOOR PLAN MULTIPLE FLOOR PLAN

BEDROOM

FAMILY ROOM

WORKSHOPBASEMENT

KITCHEN

HALL

GARAGE

MASTER

BEDROOM

FIRE
EXTINGUISHERS

SMOKE
ALARMS

FIRE BLANKET

TOTAL HOME PROTECTION

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Installation

Figure 2A

Figure 2B

CEILING

30 cm (12 in)

M

INIMUM

10 cm (4 in)

MINIMUM

30 cm (12 in)

MAXIMUM

SIDE WALL

B

EST

PLACEMENT

ACCEPTABLE

PLACEMENT

DO NOT INSTALL

D

EAD AIR

NOT IN

THIS AREA

ANYWHERE IN THIS

AREA

NOT IN

THIS AREA

ANYWHERE IN THIS

AREA

PEAK CEILING

SLOPED CEILING

500mm

1000mm

1000mm

500mm

Smoke alarm should
be located between
500mm and 1500mm
of the highest point.

DEAD AIR

DEAD AIR

DO NOT INSTALL

DO NOT INSTALL

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5

Installation

Mobile Home Installation:

For Well Insulated Mobile Homes

Install smoke alarms as recommended on the previous
pages.

In mobile homes that are not well insulated extreme heat
or cold can be transferred from the outside to the inside
through poorly insulated walls and roof. This may create
a thermal barrier which can prevent the smoke from
reaching an alarm mounted on the ceiling.

For Poorly Insulated Mobile Homes
Install the smoke alarm on an inside wall with the top

edge of the alarm at a minimum of 10cm and a maximum
of 30cm below the ceiling (Figure 2A).

For minimum protection, install at least one alarm close
to the bedrooms. For additional protection, see Figure
1A.

WARNING: TEST YOUR SMOKE ALARM OPERATION
AFTER CARAVAN OR MOBILE HOME VEHICLE HAS
BEEN IN STORAGE, BEFORE EACH TRIP AND AT
LEAST ONCE A WEEK DURING USE

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Installation

To minimise nuisance alarms avoid these locations:

• Do not install within 0.9m of the following: The door to
a kitchen, or a bathroom that contains a tub or shower,
forced air supply ducts used for heating or cooling,
ceiling or whole house ventilating fans, or other high
air-flow areas.

• Areas where curtains or other objects will block the
sensor. Smoke must be able to reach the sensor to
accurately detect conditions.

• Install at least 30cm away from fluorescent lights.

• Keep out of insect infested areas.

• Avoid excessively dusty, dirty or greasy areas.

• Do not install in areas where the temperature is colder
than 5°C or hotter than 45°C.

• Do not install in areas where the relative humidity (RH)
is greater than 85%.

• If a kitchen alarm is desired, it should have an alarm
silencer feature or be a photoelectric type.

• Do not place in the garage.

• Avoid dead air spaces such as the peak of an “A”
frame ceiling. “Dead Air” at the top may prevent smoke
from reaching the alarm in time to provide early
warning. Refer to Figure 2A and 2B.

N.B. - Smoke alarms are not to be used with detector
guards unless the combination (alarm and guard) has
been evaluated and found suitable for that purpose.

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7

Installation

Mounting

REMOVABLE

CAUTION: THIS UNIT IS SEALED. THE COVER IS NOT
REMOVABLE!

1.Remove the mounting plate from the back of the alarm by

holding the mounting plate and twisting the alarm anti-clock­wise in the direction indicated by the “OFF” arrow on the
alarm cover.

2.To ensure aesthetic alignment of the alarm with the hallway or

wall, the “A” line on the mounting plate should be parallel
with the hallway when ceiling mounting or horizontal when
wall mounting.

3.After selecting the proper smoke alarm location as described

previously attach the mounting plate to the ceiling as shown in
Figure 2B. For wall mounting see Figure 2A and Figure 3.
Place the mounting plate on the wall. Be sure the “A” line is
horizontal (parallel to the floor). Use the screws and anchors
provided to secure the mounting plate (use 3/16” drill bit for
anchor holes).

Figure 3

Alignment Marks

Install

Remove

A

A

When mounting
in a hallway, the
“A” line should
be parallel with
the hallway.

When wall
mounting, the
“A” line should
be horizontal.

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Installation

4.Battery installation instructions are provided on the inside of
the battery door.
To ensure proper installation of the smoke alarm battery,
follow the instructions.

5.When installing the battery, press the battery reminder finger
down into the battery compartment and install the battery
(see Figure 4).

WARNING: Please ensure batteries are inserted correctly with
positive and negative terminals connected to the corresponding
point on the smoke alarm.

CAUTION! IF THE BATTERY REMINDER FINGER IS NOT HELD
DOWN IN THE BATTERY COMPARTMENT BY THE BATTERY, THE
BATTERY DOOR WILL NOT CLOSE AND THE UNIT WILL NOT
ATTACH TO THE MOUNTING BRACKET.

6.Install the alarm on the mounting plate and rotate the alarm
clockwise in the direction of the "ON" arrow on the cover until
the alarm ratchets into place (this ratcheting function allows for
aesthetic alignment).

d

Figure 4

Battery
Reminder
Finger

8

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9

Installation

TAMPER RESIST FEATURE:

To make your smoke alarm tamper resistant, a tamper

resist feature has been provided.

FIGURE 5

A

A

Posts

To activate this feature you must break out the four tamper
resist blocks on the mounting plate (see Figure 5). Use a small
screw driver or pliers.

The tamper resist feature will deter children and others from
removing the alarm from the mounting plate. Note: To remove
the alarm from the mounting plate when the tamper resist tab is
engaged, press down on the tamper resist tab and rotate the
alarm anti-clockwise in the direction indicated by the "OFF"
arrow on the cover of the alarm (see Figure 5).

After installation, test your alarm by depressing and holding
down the test button for a minimum of 5 seconds or until alarm
sounds. CAUTION: Due to the loudness (85 Decibels) of the
alarm, always stand an arms length away from the unit when
testing.

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Operation

OPERATION: The smoke alarm is operating once a fresh battery
is installed and testing is complete. When products of
combustion are sensed, the unit sounds a loud 85db pulsating
alarm until the air is cleared. If there is any question as to the
cause of the alarm, it should be assumed that the alarm is due
to an actual fire and the dwelling should be evacuated
immediately.

HUSH™ CONTROL: The “HUSH™” feature has the capability of
temporarily desensitising the alarm circuit for approximately 10
minutes. This feature is to be used only when a known alarm
condition, such as smoke from cooking activates the alarm. The
smoke alarm is desensitised by pushing the “HUSH™” button
on the smoke alarm cover. If the smoke is not too dense, the
alarm will silence immediately and the red LED will flash every
10 seconds for approximately 10 minutes. This indicates that
the alarm is in a temporarily desensitised condition. The smoke
alarm will automatically reset after approximately 10 minutes. If
after this period particles of combustion are still present, the
alarm will sound again. The HUSH™ feature can be used
repeatedly until the air has been cleared of the condition
causing the alarm.

NOTE: DENSE SMOKE WILL OVERRIDE THE HUSH™
CONTROL FEATURE AND SOUND A CONTINUOUS ALARM.

CAUTION: BEFORE USING THE ALARM HUSH™ FEATURE,
IDENTIFY THE SOURCE OF THE SMOKE AND BE CERTAIN A
SAFE CONDITION EXISTS.

10

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Operation

11

LED INDICATOR: This smoke alarm is equipped with a red LED
indicator. The red LED is located under the test button and has
several modes of operation.

Standby Condition: The red LED will flash every 45

seconds to indicate that the smoke
alarm is receiving power and
operating properly.

Alarm Condition: When the alarm senses products of

combustion and goes into alarm, the
red LED will flash rapidly (once every
second). The rapid flashing LED
and temporal alarm will continue
until the air is cleared.

Hush Condition: The red LED will flash every 10

seconds as long as the alarm is in
Hush mode.

Low Battery Condition: The red LED flash will be accompanied

by an audible chirp. Replace the
battery when this condition occurs.

NOTE: WEEKLY TESTING IS REQUIRED.

TEST THE ALARM WEEKLY TO ENSURE PROPER OPERATION.
Erratic or low sound coming from your alarm may indicate a
defective alarm, (see warranty section).

NUISANCE ALARMS

Smoke alarms are designed to minimise nuisance alarms.
Combustion particles from cooking may set off the alarm if the
alarm is located close to the cooking area. Large quantities of
combustible particles are generated from spills or when
grilling/frying. Using the fan on a range hood which vents to
the outside (non-recirculating type) will also help remove these
combustible products from the kitchen.

This model QPI9010 has a HUSH™ control that is extremely
useful in areas prone to nuisance alarms. For more information

refer to OPERATION AND TESTING SECTION.

If the alarm does sound, check for fires first. If a fire is
discovered,get out and call the fire brigade. If no fire is present,
check to see if one of the reasons listed in INSTALLATION
SECTION"To minimise nuisance alarms avoid these locations"
may have caused the alarm.

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12

BATTERY REPLACEMENT

If tamper resist feature has been used, refer to TAMPER RESIST
FEATURE in Installation section for removal instructions.

To replace the battery, remove the alarm from the mounting
plate by rotating the alarm in the direction of the “OFF” arrow
on the cover ( see Figure 4).

The Model QPI9010 Smoke Alarm is powered by a 9V alkaline
battery (lithium batteries may also be used). A fresh battery
should last for one year under normal operating conditions.
This alarm has a low battery monitor circuit which will cause
the alarm to “chirp” approximately every 45 seconds for a
minimum of seven (7) days when the battery gets low. Replace
the battery when this condition occurs.

USE ONLY THE FOLLOWING 9 VOLT BATTERIES FOR
SMOKE ALARM REPLACEMENT.

Alkaline Type: ENERGIZER 522; DURACELL MN1604,

MX1604, GOLD PEAK 1604A
PANASONIC 6AM6, 6AM-6, 6AM-6PI,
6AM6X, and 6LR61(GA)

Lithium Type: ULTRALIFE U9VL-J

Maintenance

WARNING! Use only the batteries specified above.

• To the extent permitted by law, Chubb Fire & Security Pty

Ltd excludes all liability for loss or damage to the extent
caused by the use of batteries other than Energizer 522;
Duracell MN1604 or MX1604; Gold Peak 1604A;
Panasonic 6AM6, 6AM-6, 6AM-6PI, 6AM6X or 6LR61
(GA); Ultralife U9VL-J.

• The use of other batteries may have a detrimental effect

on operation of the smoke alarm or may cause the
battery to explode resulting in injury or fire.

A good safety measure is to replace the battery at least once a
year, or at the same time you change your clocks for daylight
saving time. Be sure to follow the battery installation
instructions printed on the back of the alarm.

NOTE: WEEKLY TESTING IS REQUIRED.

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13

Cleaning the Alarm

The alarm should be cleaned at least once a year.

• To clean your alarm, remove it from the mounting plate as
outlined in previous sections. You can clean the alarm by
using compressed air or a vacuum cleaner hose with a soft
brush attachment. Blow or vacuum around the perimeter of
the alarm to remove dust and dirt. The outside of the alarm
can be wiped with a damp cloth (do not use a wet cloth to
avoid water entering the unit).

• After cleaning, reinstall your alarm and test your alarm by
using the Test button. If cleaning does not restore the alarm
to normal operation, the alarm should be replaced.

• Do not paint the unit. Paint will seal the vents and interfere
with the sensor’s ability to detect smoke. Never attempt to
disassemble the unit or clean inside. This action will void
your warranty.

Replacing the Alarm

It is recommended this alarm be replaced ten years from the
date of manufacture. This date has been provided on the

product label which is located on the back of the alarm.

Maintenance

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Fire Safety

WARNING: PLEASE READ CAREFULLY AND THOROUGHLY

• Australian Standard AS 1670.6 states the purpose of
installing smoke alarms is to provide early warning of a
potentially life threatening condition and provide the
maximum possible exit time.

• Smoke alarms are devices that can provide early warning of
possible fires at a reasonable cost; however, alarms have
sensing limitations. Ionisation sensing alarms may detect
invisible fire particles (associated with fast flaming fires)
sooner than photoelectric alarms. Photoelectric sensing
alarms may detect visible fire particles (associated with slow
smoldering fires) sooner than ionisation alarms. Home fires
develop in different ways and are often unpredictable. For
maximum protection, Chubb recommends that both
Ionisation and Photoelectric alarms be installed.

• If the alarm is located outside the bedroom or on a different
floor, it may not wake up a sound sleeper.

• The use of alcohol or drugs may also impair one’s ability to
hear the smoke alarm. For maximum protection, a smoke
alarm should be installed in each sleeping area on every
level of a home.

• Smoke alarms must be tested regularly to make sure the
batteries and the alarm circuits are in good operating
condition.

• Smoke alarms cannot provide an alarm if smoke does not
reach the alarm. Therefore, smoke alarms may not sense
fires starting in chimneys, walls, on roofs, on the other side
of a closed door or on a different floor.

• Although smoke alarms can help save lives by providing an
early warning of a fire, they are not a substitute for an
insurance policy. Home owners and renters should have
adequate insurance to protect their lives and property.

• Don’t return to your home until the fire officials say that it is
safe to do so.

14

3

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15

Fire Safety

WARNING: Please read carefully and thoroughly.

• Australian Standard AS 1670.6 states the purpose of
installing smoke alarms is to provide early warning of a
potentially life threatening condition and provide the
maximum possible exit time.

• Smoke alarms have sensing limitations. Ionisation
sensing alarms may detect invisible fire particles
(associated with fast flaming fires) sooner than
photoelectric alarms. Photoelectric sensing alarms may
detect visible fire particles (associated with slow
smoldering fires) sooner than ionisation alarms. Home
fires develop in different ways and are often
unpredictable. For maximum protection, both

ionisation and photoelectric alarms should be
installed.

• A battery powered alarm must have a battery of the
specified type, in good condition and installed properly.

• AC powered alarms (without battery backup) will not
operate if the AC power has been cut off, such as by
an electrical fire or an open fuse.

• Smoke alarms must be tested regularly to make sure
the batteries and the alarm circuits are in good
operating condition.

• Smoke alarms cannot provide an alarm if smoke does
not reach the alarm. Therefore, smoke alarms may not
sense fires starting in chimneys, walls, on roofs, on the
other side of a closed door or on a different floor.

• If the alarm is located outside the bedroom or on a
different floor, it may not wake up a sound sleeper.

• The use of alcohol or drugs may also impair oneʼs
ability to hear the smoke alarm. For maximum
protection, a smoke alarm should be installed in each
sleeping area on every level of a home.

• Although smoke alarms can help save lives by
providing an early warning of a fire, they are not a
substitute for an insurance policy. Home owners,
landlords and tenants should have adequate insurance
to protect their lives and property.

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165

Fire Safety

Additional Information

Smoke Detection - Where required by applicable laws, codes, or
standards for the specified occupancy, approved single and
multiple-station smoke alarms shall be installed as follows:

• In all sleeping rooms with the exception: Smoke alarms shall
not be required in sleeping rooms in existing one and
two-family dwelling units.

• Outside of each separate sleeping area, in immediate vicinity
of the sleeping rooms.

• On each level of the dwelling unit, including basements
exception: In existing one and two-family dwelling units,
approved smoke alarms powered by batteries are permitted.

Smoke Detection
Are more smoke alarms desirable? The required number of

smoke alarms might not provide reliable early warning
protection for those areas separated by a door from the areas
protected by the required smoke alarms. For this reason, it is
recommended that the householder consider the use of
additional smoke alarms for those areas for increased
protection.

The additional areas include the basement, bedrooms, dining
room, furnace room, utility room, and hallways not protected by
the required smoke alarms.

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17

Good Safety Habits

Develop and practice a plan of escape:

• Install and maintain Fire extinguishers on every level of the home and in the kitchen,
basement and garage. Know how to use a fire extinguisher prior to an emergency.

• Current studies have shown smoke alarms may not awaken all sleeping individuals, and that
it is the responsibility of individuals in the household that are capable of assisting others to
provide assistance to those who may not be awakened by the alarm sound, or to those who
may be incapable of safely evacuating the area unassisted.

• Make a floor plan indicating all doors and windows and at least two escape routes from each
room. Second storey windows may need a rope or chain ladder.

• Have a family meetingand discuss your escape plan, showing everyone whattodo in caseof afire.

• Determine a place outside your home where you can meet if a fire occurs.

• Familiarise everyone with the sound of the alarm and train them to leave your home when they
hear it.

• Practice a fire drill at least every six months, including fire drills at night. Ensure that small
children hear the alarm and wake when it sounds. They must wake up in order to execute the
escape plan. Practice allows all occupants to test your plan before an emergency. You may not
be able to reach your children. It is important they know what to do.

What to do when the Alarm Sounds

• Alert small children in the home.

• Leave immediately by your escape plan. Every second counts, so don’t waste time getting
dressed or picking up valuables.

• In leaving, don’t open any inside door without first feeling its surface. If hot, or you see
smoke seeping through cracks, don’t open that door! Instead use your alternative exit.

• If the inside of the door is cool, place your shoulder against it, open it slightly and be ready to
slam it shut if heat and smoke rush in.

• Stay close to the floor if the air is smoky.Breathe shallowly through a cloth, wet if possible.

• Once outside, go to your selected meeting place and make sure everyone is there.

• Call the fire brigade on 000 (AUS) or 111 (NZ) from your neighbour's home or a phone box ­not from yours!

• Don’t return to your home until the fire officials say that it is all right to do so.

• There are situations where a smoke alarm may not be effective to protect against fire.
For instance:

a) smoking in bed

b) leaving children unsupervised.

c) cleaning with flammable liquids, such as gasoline

d) fires where the victim is intimate with a flaming initiated fire; for example, when a person's
clothes catch fire while cooking.

e) incendiary fires where the fire grows so rapidly that an occupant's egress is blocked even
with properly located detectors.

✃

Detach and display next to your Consumer Unit/Fuse Box.

Chubb Fire & Security Pty Limited
ABN 47 000 067 541
A UTC Climate, Controls & Security Company
149-155 Milton Street, Ashfield NSW 2131, Australia
www.quell.com.au

Chubb New Zealand Limited
A UTC Climate, Controls & Security Company
3 Fisher Crescent, Mt Wellington,
Auckland, New Zealand
www.chubb.co.nz

Installation Date:
Alarm Model(s):
Installer/Landlord:
Tel:

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WARRANTY & CONTACT DETAILS

18

TEN YEAR LIMITED WARRANTY

Warranty

Chubb warrants to the original consumer purchaser that each new

smoke alarm will be free from defects in materials and
workmanship under normal use for a period of 10 years from the
date of purchase. To the extent permitted by law, Chubb agrees to
repair or replace (at our discretion) any defective product on
presentation of the proof of purchase.

Australia warranty claims:

Where the goods are offered for sale in Australia, the benefits to the

consumer given by this warranty are in addition to other rights and
remedies of the consumer under the Australian Consumer Law and
other applicable laws relating to the goods. Our goods come with
guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.

New Zealand warranty claims:

Where the goods are offered for sale in New Zealand, the benefits to

the consumer given by this warranty are in addition to other rights
and remedies of the consumer under relevant New Zealand
consumer protection laws and other applicable laws relating to the
goods. Our goods come with guarantees that cannot be excluded
under relevant New Zealand consumer protection laws. You are
entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.

Exclusions

Subject to non-excludable laws, this warranty does not cover:

• normal wear and tear to the product or parts

• batteries or other consumables included with this product
(excluding sealed non replaceable battery models)

• damage to the product caused by accidents, misuse, abuse, lack of
reasonable care, tampering or repair by a person not authorised by
Chubb

• any product that has not been installed, operated or maintained in
accordance with the manual or operating instructions provided with
the product

• any damage caused by improper power input or improper cable
connection

• any indirect or special loss or damage of any kind

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19

This warranty is provided by:
Chubb Fire & Security Pty Ltd
ABN 47 000 067 541
149-155 Milton Street, Ashfield NSW 2131 Australia
Telephone: [phone]
Website: www.quell.com.au

Chubb New Zealand Limited
3 Fisher Crescent, Mt Wellington, Auckland, New Zealand
Telephone: [phone]
Website: www.quell.co.nz

AS 3786 Lic SMK 1377

SAI Global

WARNING: Radioactive material Americium 241 1.0 microcuries. Do not
tamper with sealed source. When the alarm is no longer required, it's
recommended that the preferred method of disposal for small numbers
of Smoke Alarms is to include them in the domestic rubbish.

WARRANTY & CONTACT DETAILS

To make a claim

If a defect in the product appears within the time frame stated, you are

entitled to submit a warranty claim by returning your product to the
address shown below. Please contact Chubb on the telephone

numbers provided below, Monday to Friday during 9.00AM -

5.00PM. When returning the product, please ensure it is properly

packaged so that no damage occurs during transit. Any postage
and packaging expenses required to return the product to Chubb
will be at your cost.

Please provide the original or a copy of the proof of purchase. Also,

please make sure you have included an explanation of the
problem.

If Chubb elects to repair the product, please note that goods

presented for repair may be replaced by refurbished goods of the
same type rather than being repaired. Refurbished parts may be
used to repair the goods.

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