Quantum W00018 User Manual

Worldwide End-User

Standard Limited Product Warranty

The warranty information included in this document applies to products sold to end-users by Quantum or one of its authorized Value-Added
Resellers (VARs) or Distributors. Service contract upgrades to higher response levels are also available for selected products. For additional
warranty details and post-warranty service/support options, please contact your Quantum Authorized Reseller or local Quantum Representative, or
visit http://www.quantum.com/supportoptions.

End User Warranty Periods

Product Quantum Standard Warranty Installation Requirements

Travan Standalone Tape Drives Two-year 5x9 Phone Support with Rapid Exchange1 Customer Installable
DDS/DAT Standalone Tape Drives Three-year 5x9 Phone Support with Rapid Exchange1 Customer Installable
GoVault Removable Disk Dock Three-year 5x9 Phone Support with Rapid Exchange1 Customer Installable
GoVault Removable Disk Cartridge Three-year 5x9 Phone Support with Rapid Exchange1 Customer Installable
DLT-VS80, VS160 and V-4 Standalone

Tape Drives
LTO-2HH, LTO-3 Standalone Tape Drives Three-year 5x9 Phone Support with Rapid Exchange1 Customer Installable
SDLT 320, SDLT 600, DLT-S4 Three-year 5x9 Phone Support with Rapid Exchange1 Customer Installable
Quantum ValueLoader, SuperLoader 3 One-year 5x9 Phone Support with Rapid Exchange1 Customer Installable
M1500, Quantum SuperLoader Three-year 5x9 Phone Support with Rapid Exchange1 Customer Installable
M1800 Three-year warranty. First year: On-site 5x9x next day

PX502 One-year on-site service: 5x9 next day response2 Customer Installable
M2500, P4000, P7000, PX506, PX510,

PX720
DX30, DX100 Hardware and Software: One-year on-site service: 5x9 next day

DX3000, DX5000 Guardian One-year On-site3: With StorageCare™ Guardian

DPM5500 Guardian One-year On-site3: With Guardian installed, 5x9 next

Tape Drive Add-ons, Prism Hardware
Options and Upgrade Kits

4

Quantum Repairs Return to Factory - Thirty-days or the balance of the original

Third Party Hardware or Software when
provided by Quantum

Three-year 5x9 Phone Support with Rapid Exchange1 Customer Installable

response
Exchange

2

. Second, Third year: 5x9 Phone Support with Rapid

1

Customer Installable

One-year on-site service: 5x9 next day response2 Quantum or Quantum

authorized service provider
Quantum or Quantum
authorized service provider

response

2

Customer Installable

installed, 5x9 next day on-site response for the chassis, raid
controllers and Optyon adapters; and Rapid Exchange for the
power supplies, fans and disk drives.

Customer Installable

day on-site response for the chassis, raid controllers and Optyon
adapters; and Rapid Exchange for the power supplies, fans and
disk drives. Software: One-year 5x9 telephone support.

P Series, M2500 - 5x9 next day response2, or corresponding
library warranty or service agreement, or thirty-day on-site

Quantum or Quantum
authorized service provider

service, whichever is longer.
L Series, SuperLoader, SuperLoader 3 and M1500 - Rapid

Exchange

1

for the balance of the original warranty or service

agreement, whichever is longer.
DX30 and DX100: Hardware and Software: One-year on-site

service: 5x9 next day response

2

, or corresponding library

warranty or service agreement, whichever is longer.

warranty.
Unless specified above, all third party hardware and software is

provided AS IS. However the non Quantum supplier or publisher
may provide their own warranty.

1

Quantum reserves the right to choose, at its sole discretion, Rapid Exchange of the whole unit or failing part.

2

5x9 next day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. On-site response may be
available at an additional charge. Please consult the Warranty Coverage Territory List at http://www.quantum.com/ServiceableCities
5x9 next day coverage is available or contact your local Quantum representative for more information.

3

Guardian One-year On-site: With StorageCare™ Guardian installed, 5x9 next day target response for the chassis, raid controllers and Optyon adapters; and Rapid
Exchange for the power supplies, fans and disk drives.

5x9 next day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. On-site response may be available
at an additional charge. Please consult the Warranty Coverage Territory List at http://www.quantum.com/ServiceableCities
coverage is available or contact your local Quantum representative for more information.

4

Standard Warranty for add-ons, options and upgrades performed to a Quantum product out of warranty is thirty days, return to factory. Time and materials charges for
on-site repairs are applicable.

Rev.18, Effective: August 1, 2006 Page 1 of 4
W00018

for a complete list of areas where 5x9 next day

for a complete list of areas where

Worldwide End-User

Standard Limited Product Warranty

Limited Warranty

Claim Process

5x9 Hardware and Software Telephone Support

Base support is 5x9 telephone support; five days a week, nine hours a day (Monday-Friday, 8AM-5PM, local time excluding Quantum or country
holidays). Inquiries may be answered past these hours but responses for support may be limited.

During the term of this Limited Warranty, Quantum will provide software support for the currently marketed version of the softwar e licensed from
Quantum as well as providing support for the most recent prior version of the software.

Please note: Quantum shall use commercially reasonable efforts to respond to a specific response time. However, the times specified are
targets and not a guarantee.

To enable Quantum to provide the best possible support, the customer must have the most recent version of firmware and software installed.

Rapid Exchange: Tape Drives, GoVault Removable Disk, L-Series, M1500, M1800, SuperLoader3, ValueLoader and SuperLoader
Warranty Claims

For Products that require repair during the term of this Limited Warranty, Quantum will arrange for shipment of a replacement Product or Part at
Quantum’s discretion on a Rapid Exchange basis. The target ship date of the Rapid Exchange Product or Part is two (2) business days after receipt
of the call.

Rapid Exchange Products or Parts will be provided by contacting the Quantum Customer Support Center who will:

i. Diagnose the problem

ii. Ship a replacement Product or Part to the End User

iii. Issue a Return Authorization (RA) Number

Rapid Exchange shipments require the customer to provide Quantum with a credit card hold or another form of Quantum-specified collateral for
security purposes. Once the defective Product or Part is received by Quantum, the hold/deposit will be released. If a credit card or another form of
Quantum-specified collateral is not provided, then the replacement product cannot be sent until defective product has been received by Quantum.
In the event the defective Product or Part is not received by Quantum within fourteen (14) business days after the customer has received a
replacement Product or Part, Quantum will convert the hold/deposit to a charge. The requestor is responsible for the full retail value of the missing
Product or Part. Additionally, the warranty will be void on the Product or Part that Quantum shipped out as p art of the Rapid Exchange Program
AND the Product or Part that was not returned. The defective Product or Part must be returned to a Quantum-specified receiving location with the
RA number clearly indicated on the outside of the shipping package. Replacement Products or Parts shall be furnished on an exchange basis and
may be either new or reconditioned as new.

Removal, shipment to Quantum shipping insurance and loss or damage of the failed Product or Part, as well as the installation and configuration of
the replacement Product or Part is the responsibility of the End User. The customer may choose an on-site field call at the then-current price for
removal and installation of the replacement Product or Part. Products, Parts and Repairs shipped to the End User by Quantum, shall be freight
prepaid by Quantum. Responsibility for loss or damage shall be on Quantum. Quantum shall not be responsible for any handling fees, import duties
or tariffs, or delays as a result of customs.

Next Day Response: PX500-Series, PX720, DX30, DX100, M1800, M2500 Warranty Claims

For Products that require repair during the term of this Limited Warranty, Quantum w ill dispatch a Field Service Engineer the f ollowing business day
after receipt of your call. Calls received after 1:00 P.M. local time may be responded to on the second business day. Next business day response
times are subject to End User location, End User availability, parts availability and resource availability.

Next day response will be provided by contacting the Quantum Customer Support Center who will:

i. Diagnose the problem

ii. Ship a replacement Field Replaceable Unit (FRU) and/or dispatch Quantum or a Quantum Service Partner to the equipment site

Guardian One-Year On-site: DX3000, DX5000, DPM5500 Warranty Claims

With StorageCare™ Guardian installed, 5x9 next day on-site target response for the chassis, raid controllers and Optyon adapters; and Rapid
Exchange for the power supplies, fans and disk drives. DPM5500 software warranty is one-year 5x9 telephone support. Warranty support will be
commercially reasonable effort if StorageCare™ Guardian is not installed.

StorageCare™ Guardian is a remote monitoring and diagnostic solution that enables Quantum to proactively monitor the health of
products. It uses diagnostic data to predict possible failures and determine whether or not the problem involves a Quantum p roduct or other critical
component in the customer’s backup environment.

Please note that 5x9 next day response is available in many regions around the world, but where not available, the warrant y is Rapid Exchange for
customer replaceable units after technical support determination of unit failure. Rapid Exchange is shipment of parts within two (2) business days
after receipt of the call. On-site response may be available at an additional charge.

Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new. Quantum offers the best
available exchange for your replacement parts. Customer may have to act as the importer of record.

Americas Customer Support

North America, South America & Canada

Phone: [phone]

Or 949-725-2100

Rev.18, Effective: August 1, 2006 Page 2 of 4
W00018

Quantum Support Contact Information: http://www.quantum.com/contactsupport

European Customer Support

Europe, Middle East & Africa

UK, France, Germany: 00800 4 7826 886

All other countries: 44 1256 848748

Email: [e-mail]

Asia Pacific Customer Support

Australia: 1-800 285 435 (toll-free)

China, New Zealand, Hong Kong, Korea,

Malaysia, Philippines: {International Access

Code} + 800-8782-6886 (toll-free)

India: 1 800 425 8273 (toll-free)

Japan: 813-5978-0070 or 1 [phone]

Other Asia Pacific: 1 [phone]

Quantum

Worldwide End-User

Standard Limited Product Warranty

End User Hardware Limited Warranty

Product Warranty Start Date

The warranty for new Product begins on the date of purchase from Quantum or an authorized Qu antum VAR/VAD as evidenced by a copy of the
seller’s invoice.

Repaired or Rapid Exchange Warranty

The warranty period for Repaired or Rapid Exchange Product shall be the balance of the original Product warranty.

Warranty Limitations

For the time periods set forth with the specific Product, Quantum warrants to the original End User (you) that the Product (excluding expendable
parts and covers) you have purchased from Quantum or a Quantum aut horized Reseller is free from defects in material and workmanship under
normal use.

THIS LIMITED WARRANTY DOES NOT APPLY TO ANY PRODUCTS OR PARTS FROM WHICH THE SERIAL NUMBER HAS BEEN REMOVED
OR ALTERED OR THAT HAVE BEEN DAMAGED OR RENDERED DEFECTIVE:

(i) AS A RESULT OF ACCIDENT, MISUSE OR ABUSE;
(ii) BY THE USE OF PARTS OR MEDIA PRODUCTS NOT APPROVED, MANUFACTURED OR SOLD BY QUANTUM, OR NOT

CONFORMING TO QUANTUM’S SPECIFICATIONS;
(iii) BY MODIFICATION WITHOUT THE WRITTEN PERMISSION OF QUANTUM;
(iv) AS A RESULT OF INSTALLATION OR SERVICE BY ANYONE OTHER THAN QUANTUM, AN AUTHORIZED QUANTUM

SERVICE CENTER, OR A QUANTUM SERVICE PROVIDER CERTIFIED TO PERFORM SUCH WORK.
(v) AS A RESULT OF FAILURES DUE TO A PRODUCT FOR WHICH QUANTUM IS NOT RESPONSIBLE
(vi) AS A RESULT OF USE IN AN ENVIRONMENT FOR WHICH THE PRODUCT WAS NOT DESIGNED.

When Quantum releases a critical update to a hardware or firmware component to the product, in-warranty or uplifted support wil l only be provided
for six months on the previous version. After the six-month period, support will be provided on a time and material basis.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED HEREIN, QUANTUM EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF DESIGN, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR TITLE, ANY WARRANTIES ARISING
FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR ANY WARRANTIES OF NON-INFRINGEMENT OF ANY THIRD PARTY'S PATENT(S), TRADE
SECRET(S), COPYRIGHT(S), OR OTHER INTELLECTUAL PROPERTY RIGHT(S). IN THE EVENT THE PRODUCT, PART OR REPAIR IS NOT FREE FROM
DEFECTS AS WARRANTED ABOVE, END-USER'S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT AT QUANTUM’S DISCRETION AS PROVIDED ABOVE.

NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY QUANTUM OR QUANTUM'S AUTHORIZED REPRESENTATIVE SHALL CREATE ANY WARRANTY
OR IN ANY WAY INCREASE THE SCOPE OF THIS LIMITED WARRANTY.

QUANTUM DOES NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THE FUNCTIONS CONTAINED
IN THE PRODUCTS WILL OPERATE IN COMBINATIONS THAT MAY BE SELECTED FOR USE BY THE YOU.

QUANTUM PRODUCTS ARE MANUFACTURED USING NEW MATERIALS OR NEW AND USED MATERIALS EQUIVALENT TO NEW IN PERFORMANCE AND
RELIABILITY.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL QUANTUM OR QUANTUM’S SUPPLIERS BE LIABLE TO END-USER, FOR ANY INJURI ES,
DAMAGE TO OR REPLACEMENT OF PRODUCT OR PROPERTY, COSTS FOR RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR
DATA USED WITH THE PRODUCT, OR ANY SPECIAL, INDIRECT, INCIDENTAL, ECONOMIC OR CONSEQUENTIAL DAMAGES OR CLAIMS FOR LOSS OF
BUSINESS OR LOSS OF PROFITS WHATSOEVER, EVEN IF QUANTUM WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. SOME STATES DO
NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIA L DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO YOU. IN NO EVENT SHALL QUANTUM’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER
IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT.

ALL QUANTUM PRODUCTS ARE COVERED BY A WORLDWIDE LIMITED WARRANTY. THIIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS. YOU MA Y
HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.

Quantum shall not be responsible for any handling fees, delays as a result of customs, import duties or tariffs.

Worldwide

Rev.18, Effective: August 1, 2006 Page 3 of 4
W00018

Worldwide End-User

Standard Limited Product Warranty

Term of Warranty

The warranty term (duration) begins on the date of purchase from Quantum or an authorized Quantum VAR/VAD as evidenced by a copy of the
seller’s invoice.

Warranty Limitations

For the time periods set forth with the specific Product, Quantum warrants to the original End User (you) that the Product software (when installed on
Quantum hardware) you have purchased from Quantum or a Quantum authorized Reseller will material conform to the then current documentation;
and the media containing the Software, but not the Software itself is free from physical defects. This warranty covers only problems you report, and
that Quantum verifies during the warranty period.

If Quantum confirms a problem in the Software, Quantum’s only responsibility (at Quantum’s discretion) is to repair or replace the software, provide
a different version of software to use as a work-around or refund the purchase price of the software.

When Quantum releases a critical update to a hardware or firmware component to the product, in-warranty or uplifted support wil l only be provided
for six months on the previous version. After the six-month period, support will be provided on a time and material basis.

End User Software Limited Warranty

Worldwide

Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED HEREIN AND THE WORLDWIDE END-USER STANDARD LIMITED PRODUCT WARRANTY, THIS SOFTWARE PRODUCT AND
ANY SOFTWARE MEDIA ARE PROVIDED "AS IS," WITHOUT ADDITIONAL WARRANTY OF ANY KIND, AND QUANTUM EXPRESSLY DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF DESIGN, MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, OR TITLE, ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR ANY WARRANTIES OF
NON-INFRINGEMENT OF ANY THIRD PARTY'S PATENT(S), TRADE SECRET(S), COPYRIGHT(S), OR OTHER INTELLECTUAL PROPERTY RIGHT(S). QUANTUM
DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE PRODUCT, INCLUDING THE HARDWARE AND PROPRI ETARY RIGHTS, WILL
MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS
IN THE SOFTWARE PRODUCT OR SOFTWARE MEDIA (EXCEPT AS STATED ABOVE) WILL BE CORRECTED.

FURTHERMORE, QUANTUM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE PRODUCT IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION OR ADVICE
GIVEN BY QUANTUM OR QUANTUM'S AUTHORIZED REPRESENTATIVE SHALL CREATE ANY WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS
WARRANTY. SHOULD THE SOFTWARE PRODUCT PROVE DEFECTIVE, YOU (AND NOT QUANTUM OR QUANTUM AUTHORIZED REPRESENTATIVE) ASSUME
THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL QUANTUM BE LIABLE TO END-USER, FOR ANY INJURIES , DAMAGE TO
OR REPLACEMENT OF PRODUCT OR PROPERTY, COSTS FOR RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM
OR DATA USED WITH THE PRODUCT, OR ANY SPECIAL, INDIRECT, INCIDENTAL, ECONOMIC OR CONSEQUENTIAL DAMAGES OR
CLAIMS FOR LOSS OF BUSINESS OR LOSS OF PROFITS WHATSOEVER, EVEN IF QUANTUM WAS ADVISED OF THE POSSIBILITY OF
SUCH LOSS OR DAMAGE. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL QUANTUM’S
TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING
NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT AND THE LICENSE TO THE PROPRIETARY
RIGHTS.

ALL QUANTUM PRODUCTS ARE COVERED BY A WORLDWIDE LIMITED WARRANTY. THIIS LIMITED WARRANTY GIVES YOU SPECIFIC
RIGHTS. YOU MAY HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY.

Quantum shall not be responsible for any handling fees, delays as a result of customs, import duties or tariffs.

Rev.18, Effective: August 1, 2006 Page 4 of 4
W00018