Quantum W00016 User Manual

Worldwide End-User

Standard Limited Product Warranty

The warranty information included in this document applies to products sold to end-users by Quantum or one of its authorized Value-Added
Resellers (VARs) or Distributors. For additional warranty details and post -warranty service/support options, please contact your Quantum
Authorized Reseller or local Quantum Representative, or visit http://www.quantum.com/supportoptions.

End User Warranty Periods

Product Quantum Standard Warranty Installation Requirements

Quantum ValueLoader, SuperLoader 3 One-year Rapid Exchange1 Customer Installable
L200, L500,

M1500, Quantum SuperLoader
M1800 Three-year warranty. First year: On-site 5x9x next day

PX502 One-year on-site service: 5x9 next day response2 Customer Installable
M2500, P1000, P2000, P3000, P4000,

P7000, PX506, PX510, PX720,
Dinostor TapeServer
DX30, DX100 Hardware and Software: One-year on-site service: 5x9 next day

DX3000, DX5000 Guardian One-year On-site3: With StorageCare™ Guardian

DPM5500 Guardian One-year On-site3: With Guardian installed, 5x9 next

Tape Drive Add-ons, Prism Hardware
Options and Upgrade Kits

Quantum Repairs Return to Factory - Thirty-days or the balance of the original

Third Party Hardware or Software
when pro vided by Quantum

4

Three-year Rapid Exchange1

response2. Second, third year: Rapid Exchange

defined.

One-year on-site service: 5x9 next day response2 Quantum or Quantum

response2

installed, 5x9 next day on-site response for the chassis, raid
controllers and Optyon adapters; and Rapid Exchange for the
power supplies, fans and disk drives.

day on-site response for the chassis, raid controllers and Optyon
adapters; and Rapid Exchange for the power supplies, fans and
disk drives. Software: One-year 5x9 telephone support.

P Series, M2500 - 5x9 next day response2, or corresponding
library warranty or service agreement, or thirty-day on-site
service, whichever is longer.

L Series, SuperLoader, SuperLoader 3 and M1500 - Rapid
Exchange1 for the balance of the original warranty or service
agreement, whichever is longer.

DX30 and DX100: Hardware and Software: One-year on-site
service: 5x9 next day response2, or corresponding library
warranty or service agreement, whichever is longer.

warranty.
Unless specified above, all third party hardware and software is

provided AS IS. However the non Quantum supplier or publisher
may provide their own warranty.

Error! Bookmark not

authorized service provider
Quantum or Quantum

authorized service provider
Customer Installable

Customer Installable

Quantum or Quantum
authorized service provider

1

Quantum reserves the right to choose, at its sole discretion, Rapid Exchange of the whole unit or failing part.

2

5x9 next day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. On­site response may be available at an additional charge. Please consult the Warranty Coverage Territory List at

http://www.quantum.com/ServiceableCities for a complete list of areas where 5x9 next day coverage is available or contact your local

Quantum representative for more information.

3

Guardian One-year On-site: With StorageCare™ Guardian installed, 5x9 next day target response for the chassis, raid controllers and
Optyon adapters; and Rapid Exchange for the power supplies, fans and disk drives.

5x9 next day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. On-site
response may be available at an additional charge. Please consult the Warranty Coverage Territory List at

http://www.quantum.com/ServiceableCities for a complete list of areas where 5x9 next day coverage is available or contact your local

Quantum representative for more information.

4

Standard Warranty for add-ons, options and upgrades performed to a Quantum product out of warranty is thirty days, return to factory. Time
and materials charges for on-site repairs are applicable.

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W00016

Worldwide End-User

Standard Limited Product Warranty

Limited Warranty

Claim Process

Rapid Exchange: L-Series, M1500, M1800, SuperLoader3, ValueLoader and SuperLoader Warranty Claims

For Products that require repair during the term of this Limited Warranty, Quantum will arrange for shipment of a replacement Product or Part
at Quantum’s discretion on a Rapid Exchange basis. The target ship date of the Rapid Exchange Product or Part is two (2) business days
after receipt of the call.

Rapid Exchange Products or Parts will be provided by contacting the Quantum Customer Support Center who will:

(i) Diagnose the problem
(ii) Ship a replacement Product or Part to the End User
(iii) Issue a Return Authorization (RA) Number.

Rapid Exchange shipments require the customer to provide Quantum with a credit card hold or another form of Quantum-specified collateral
for security purposes. Once the defective Product or Part is received by Quantum, the hold/deposit will be released. If a credit card or
another form of Quantum-specified collateral is not provided, then the replacement product cannot be sent until defective product has been
received by Quantum. In the event the defective Product or Part is not received by Quantum within fourteen (14) business days after the
customer has received a replacement Product or Part, Quantum will convert the hold/deposit to a charge. The requestor is responsible for the
full retail value of the missing Product or Part. Additionally, the warranty will be void on the Product or Part that Quantum shipped out as part
of the Rapid Exchange Program AND the Product or Part that was not returned. The defective Product or Part must be returned to a
Quantum -specified receiving location with the RA number clearly indicated on the ou tside of the shipping package. Replacement Products or
Parts shall be furnished on an exchange basis and may be either new or reco nditioned as new.

Removal, shipment to Quantum shipping insurance and loss or damage of the failed Product or Part, as well as the installation and
configuration of the replac ement Product or Part is the responsibility of the End User. The customer may choose an on-site field call at the
then-current price for removal and installation of the replacement Product or Part. Products, Parts and Repairs shipped to the End User by
Quantum, shall be freight prepaid by Quantum. Responsibility for loss or damage shall be on Quantum. Quantum shall not be responsible for
any handling fees, import duties or tariffs, or delays as a result of customs.

Next Day Response: PX500-Series, PX720, DX30, DX100, M1800, M2500 and Dinostor TapeServer Warranty Claims

For Products that require repair during the term of this Limited Warranty, Quantum will dispatch a Field Service Engineer the following
business day after receipt of your call. Calls received after 1:00 P. M. local time may be responded to on the second business day. Next
business day response times are subject to End User location, End User availability, parts availability and resource availability

Guardian One -Year On-site: DX3000, DX5000, DPM5500 Warranty Claims

With StorageCare™ Guardian installed, 5x9 next day on-site target response for the chassis, raid controllers and Optyon adapters; and Rapid
Exchange for the power supplies, fans and disk drives. DPM5500 software warranty is one -year 5x9 telephone support. Warranty support will
be commercially reasonable effort if StorageCare™ Guardian is not installed.

StorageCare™ Guardian is a remote monitoring and diagnostic solution that enables Quantum to proactively monitor the health of Quantum
products. It uses diagnostic data to predict possible failures and determine whether or not the problem involves a Quantum product or other
critical component in the customer’s backup environment.

Please note that 5x9 next day response is available in many regions around the world, but where not available, the warranty is Rapid
E xchange for customer replaceable units after technical support determination of unit failure. Rapid Exchange is shipment of parts within two
(2) business days after receipt of the call. On-site response may be available at an additional charge.

Replacement Products or Parts shall be furnished on an exchange basis and may be either new or reconditioned as new. Quantum offers
the best available exchange for your replacement parts. Customer may have to act as the importer of record.

Software Telephone Support

During the term of this Limited Warranty, Quantum will provide telephone software support for the currently marketed version of the software
licensed from Quantum as well as providing telephone support for the most recent prior version of the software.

Please note: Quantum shall use commercially reasonable efforts to respond to a specific response time. However, the times
specified are targets and not a guarantee.

To enable Quantum to provide the best possible support, the customer must have the most recent version of firmware and software installed.

Contact Information: http://www.quantum.com/contactsupport.

141 Innovation Drive, Irvine, CA 92617, USA

Americas Customer Support

North America, South America & Canada

Phone: [phone]

Or 949-725-2100

Rev.16, Effective: December 15, 2005 Page 2 of 4
W00016

Quantum Corporation

European Customer Support

Europe, Middle East & Africa

United Kingdom: [phone]

France: [phone]

Germany: [phone]

Asia Pacific Customer Support

Asia Pacific

Phone: [phone]