Release Notes
Product: Pathlight® VX 2.4.0
Date: February 2006
Contents
Page Topic
1 Purpose of This Release
2 New Features and Enhancements
4 Compatibility Matrix
6 Resolved Issues
10 Known Issues
13 Documentation
13 Contacting ADIC
Purpose of This Release
Pathlight VX 2.4.0 includes several new features and enhancements that extend its capabilities. These
release notes describe these new features and enhancements, as well as currently known issues and
issues that were resolved for this release of the product. These notes also provide auxiliary firmware
compatibility information. Visit www.adic.com
releases.
for additional information about Pathlight VX and previous
© February 2006, ADIC
ADIC is a registered trademark of Advanced Digital Information Corporation. All other product,
company, or service names ment ioned herein are the property o f their respective owners.
®
6-01032-17 Rev A
New Features and Enhancements
The Pathlight VX now includes the following new features and enhancements.
• ADIC Scalar i500 Library Support - Pathlight VX 2.4.0 supports the ADIC Scalar i500 library as
an attached physical library and as an emulated virtual library.
• 500 GB Disk Support - Pathlight VX 2.4.0 supports the use of 500 GB drives in the RAID
component, increasing the available disk capacity of the RAID.
• Enhanced Virtual Media Realization Process - In Pathligh t VX 2.4.0, users can export and realize
virtual media without having to export the media’s physical counterpa rt. This enhancement enables
Pathlight VX customers to use an attached physical library as a vault.
• Enhanced System Backup Functionality - In Pathlight VX 2.4.0, users can configure the time
when the system backup starts. This enhancement provides Pathlight VX users with the ability to
control their backup infrastructure and back up more data in less time.
• Enhanced Virtualization Functionality (New Notification) - In Release 2.4.0, Pathlight VX
functionality has been improved to notify users when virtualization operations are complete. This
enhancement provides users with a specific notification when they can use their backup application
to import the virtualized media, instead of waiting an unknown period of time and guessin g wh en
the virtualization operation has finished.
• Synchronizing Pathlight VX Time with NTP - In Pathlight VX 2.4.0, users can synchronize the
system time with Network Time Protocol (NTP), so it is no longer necessary to manually set this
parameter. This enhancement prevents clock drift in the Pathlight VX.
• New Option to Reclaim Space on Disk Extension Media - Pathlight VX 2.4.0 offers new
functionality to reclaim space on Disk Extension media and track the amount of wasted space on
Disk Extension media in the Disk Extension Space Usage Report. Over time, Disk Extension media
develops wasted space as it is used in the Pathlight VX. Wasted space is a normal by-product of
using Disk Extension media, and it is automatically reclaimed when virtual media are re cycled and
as backups expire. This functionality has been added to enable users to reclaim wasted sp ace
immediately, instead of waiting for automatic reclamation. To access the reclamation process,
navigate to Operations > Media > Physical > Disk Extension on the Pathlight VX User Interface.
To view the Disk Extension Space Usage Report, navigate to Reports > Disk Extension Space
Usage on the Pathlight VX User Interface.
• Enhanced E-mail Notification Functionality - In Pathlight VX 2.4.0, e-mail notification
functionality has been improved to add an option to send a test e-mail to the ADIC Technical
Assistance Center (ATAC) and verify that the e-mail notification is received and working as
expected.
• New Option to Cancel Media Import Operation - Pathlight VX 2.4.0 enables users to cancel a
media import operation. This functionality is useful if a user loads physical media into the I/E station
of a physical library attached to the Pathlight VX and the slots limit is reached as the media is
imported into the system. This operation enables the user to export the additional media from the
Pathlight VX.
• Enhancements to Pathlight VX Service Tickets - In Release 2.4.0, the Pathlight VX function ality
that sends service ticket information by e-mail has been enhanced to provide more detailed
information.
• Streamlined Approach to Mapping LUNs - Pathlight VX 2.4.0 offers a more streamlined approach
to map LUNs to new devices (virtual drives and libraries). After a new virtual drive or library is
created, the user is alerted that the new device is not mapped to a LUN yet and the system offers
to take the user to the Host Access screen to map it to a LUN.
2 © February 2006, ADIC
• Enhanced Export Media Functionality - In Release 2.4.0, Pathlight VX export media functionality
has been enhanced. Now, if any type of media is exported from the system (Application, Cleaning,
Disk Extension, Internal Backup, or Service), users are prompted to remove media from the
attached physical library.
• Enhanced Internal Backup Functionality - In Release 2.4.0, internal backup functionality has
been enhanced and enables users to disable the backup to tape option. To access this process,
navigate to Setup > Internal Backup on the Pathlight VX User Interface.
• Enhanced Capture State Functionality - Pathlight VX 2.4.0 o ffers enhanced capture system state
functionality, enabling users to take multi-level snapshots. Users can now take Standard, Extended
or Comprehensive system state captures. To access the capture system state process, navigate to
Tools > Capture State on the Pathlight VX User Interface.
• Enhanced RAID RAS Information - Pathlight VX 2.4.0 offers enhanced RAS information, which
includes RAID disk drive capacity.
• RAID Disk Drive Capacity Report - Pathlight VX 2.4.0 offers a new report, the RAID Disk Drive
Capacity Report, which enables service users to conveniently determine the disk d rive capacity of
their Pathlight VX system. To view this report, navigate to Report > RAID Drive Capacity Report
on the Pathlight VX Service Interface.
• Persistent Reserve SCSI Command Support - Some newer IBM systems issue a persistent
reserve in command to tape drives to make them exclusively accessible to one host, and then issue
a persistent reserve out command to release the drives to make them accessible to other hosts.
Windows IBM tape drivers at version 6.1.1.2 and higher enable persistent reserve commands by
default. In order to run this driver, you must upgrade to Pat hlight VX 2.4.0.
• Expanded Support for FC Blade SFPs - Pathlight VX 2.4.0 offers an increased number of
supported SFPs (used in the FC blades of the SNC). See Table 3
on page 5.
• Support for Pathlight VX-650s with Mixed Systems - Release 2.4.0 supports Pathlight VX-650s
with mixed systems. A mixed system uses RAID that contains both 320 GB and 500 GB disks.
© February 2006, ADIC 3
Compatibility Matrix
Table 1 and Table 2 provide information about drive and auxiliary firmware minimum compatibility with Pathlight
VX 2.4.0. This information is current as of the publication date of these Release Notes. For the most current
information, contact ATAC.
Table 1 Minimum EMC Flare Code Levels
Pathlight VX-450 Pathlight VX-650
AX100SC CX-300 CX-700
For ATAC contact information, refer to Contacting ADIC.
Flare 191
02.19.100.5.007
1
ADIC-supported flare code is located on EMC’s Service Partner Web under Licensed SW, Fixed Code Level bundles for ADIC, or
for EMC SEs: http://www.cs.isus.emc.com/csweb2/dgweb/software/ADIC/index.htm
Flare 191
02.19.300.5.019
Flare 191
02.19.700.5.019
.
Table 2 Drive and Library Firmware Levels
Library Library Firmware
Scalar 24 309A.GY002 4561 53Y2 54K1
Dell PV 132T 308D.GY002 4561 53Y2
IBM 3582 307B.GY001 N/A 5AT0
Scalar 100 (LTO-3) 6.03.0004 N/A N/A 54K1
Scalar 100 (LTO-1, LTO-2) 3.34.0003 4561 53Y2 N/A
Dell PV 136T 3.35.0001
IBM 3583 (with multi-path) 6.03.0005 5AU1 5AT0 59D2
IBM 3583 (without multi-path) 3.30.08 5AU1 5AT0 59D2
Scalar 1000 640P.0004 53J1 53Y2
LTO-1
Firmware
N/A
LTO-2 Firmware LTO-3 Firmware
1
N/A
1
N/A
2
53Y3 54K1
N/A
2
Scalar i500 200G.GS00500
N/A
2
N/A
2
59D2
Scalar i2000 400A.GS02001 4561 53Y2 5BG2
Dell PV 160T 400A.GS02001 4561 53Y2 5BG2
Scalar 10K 301A.00002 53J1 53Y2 5481
IBM 3584 5050 N/A 53Y2
STK L180 3.09.00 4561 4770
STK L700 3.09.00 4561 4770
1
This library supports LTO-3 drives. However, Pathlight VX does not support LTO-3 drives in this library.
2
This library does not support this drive.
Note
Note
Pathlight VX 2.4.0 software can run with earlier versions of physical libraries and drive
firmware levels. Schedule a flare code upgrade within 7 days of the Pathlight VX upgrade.
This information is current as of the publication date of these Release Notes. For the most
current information, contact ATAC.
For ATAC contact information, refer to Contacting
N/A
N/A
N/A
1
1
1
ADIC.
4 © February 2006, ADIC
The 2.4.0 release enforces use of ADIC-approved SFPs in the SNC’s FC blades. If an FC blade uses SFPs
that are not approved, then these SFPs need to be r epl aced as par t of th e Path ligh t VX softwa re up grade .
Refer to Table 3
to determine which SFPs are ADIC-approved for use in the SNC’s FC blades.
Table 3 Supported SFPs for the FC Blade - P/N 1-00727-XX
SFP Manufacturer Part Number Type
Infineon V23818-M305-B57 (discontinued)
Infineon V23838-M305-M56 (discontinued) Metal
Infineon V23848-M305-C56 (MPD D0142) Metal
Stratos ADIC-SPLC2081B Metal
Stratos SPLC-20-8-1-B Metal
1. This SFP model is supported with the exception of those manufactured in September or
October 2004.
Note
This is current information as of the publication date of these Release Notes. To
determine the latest part numbers or other compatibility information, contact ATAC. For
1
Plastic
ATAC contact information, refer to Contacting ADIC.
© February 2006, ADIC 5
Resolved Issues
This release of Pathlight VX software resolved the following issues.
Change
Request
Number
CR 38248 SR 395180
CR 40540 SR 453468
CR 41779 N/A The RAID controller failover functionality does not function properly.
CR 42217 SR 463310
CR 42924 SR 396806
CR 44233 SR 410192 The FC blade is non-responsive after continuously logging ‘Aborted
CR 44283 SR 413010 VMM made an illegal state change.
CR 44430 SR 413098 Pathlight VX should be configurable to NNTP to a time server.
CR 45119 SR 440082
Service
Request
Number
SR 408566
SR 414466
SR 415164
SR 460766
SR 465398
SR 454724
SR 443656
Description
The fs_copyman process created a core file.
One of the FC blades for one of the FC hosts is reporting that the controller
(deviceID 0) is mapped to several different LUNs.
Pathlight VX fails when running vp_functional test with storage policies
enabled.
Backup journal directory filling up is causing backups to fail.
Command’.
Need a GUI page to defragment Disk Extension tapes.
CR 45375
CR 48714
CR 45527
CR 49701
CR 45744 SR 421278 VMC terminated abnormally while processing a lot of dismounts.
CR 45748 SR 426336
CR 46100 SR 425778 If media is removed from an attached physical library and then an export
CR 46394 SR 430890
SR 416858 Add ‘Write Aside Size’ check to verify the RAID.
SR 425140
SR 355168
SR 432744
SR 428978
SR 437018
SR 443232
SR 446236
SR 458294
SR 467490
SR 468016
SR 468490
SR 468940
SR 430000
Need the capability to change MS admin UNIX password.
Emergency store policies failed and emergency truncates tried to run but
had no candidates due to the failing store policies. This caused virtual
mount failures due to lack of space in the file system.
operation is started, Pathlight VX does not prompt the user to insert media
in the library.
Provide a test button in the Pathlight VX GUI for e-mail notification.
6 © February 2006, ADIC
Change
Request
Number
Service
Request
Number
Description
CR 46635 SR 430806 Emergency space policy should cause a warning RAS event.
CR 46810 SR 436252 Need a way to remove physical media in an unknown state that was added
to the Pathlight VX accidentally.
CR 46870 SR 437380
The FC blade is non-responsive.
SR 436956
CR 47334 SR 437208 When the Pathlight VX is starting up, the FC blade sends incorrect d ata in
response to an inquiry from the backup application.
CR 47657
CR 49909
CR 48123
SR 443650 Virtual media stores to Disk Extension failed because the so urce disk class
changes.
N/A Need the ability to update the port setting for port 6 on each FC blade.
CR 48131
CR 48152 SR 439516
Specify a Scalar i2000 setting when used with the Pathlight VX.
SR 447234
CR 48153 SR 446264 Enhance search for “920 Hard Media Error” on a Fibre Channel drive.
CR 48265
CR 47653
CR 48437 SR 446586
SR 430912
SR 448488
Pathlight VX should send RAS e-mail notifications using the same
mechanisms as the Scalar i2000.
MS not sending LIP after LOGOUT on a switchless Pathlight VX system.
SR 449182
SR 449916
SR 485044
SR 489364
CR 48596
SR 447474 Physical library removal procedure failed.
CR 48736
CR 48909 SR 447644 The FC blade is non-responsive.
CR 48930 SR 451372 Tapes get stuck in the mailbox of the physical libr ary attached to the
Pathlight VX.
CR 49093 SR 390618
Start-up script failed to get an FC blade prompt.
SR 426328
SR 440208
SR 443658
SR 431714
CR 49304 SR 455154 Pathlight VX system backup retry after drive not ready.
CR 49305 SR 455154 Seeing RAS tickets during system shutdown and startup.
CR 49399 SR 455210
Re-associate drives on startup if they have been disassociated by MSM.
SR 494128
CR 49405 SR 496400 Admin Alert cannot delete messages starting with “Enter.”
CR 49455 N/A When the Pathlight VX GUI is used to dismount virtual media, the Pathlight
VX Home page and the Virtual Drive Report might differ in indicating what
virtual drives are available. The Virtual Drive Report contains the correct
information.
© February 2006, ADIC 7
Change
Request
Number
Service
Request
Number
Description
CR 49610
CR 44897
SR 418982
SR 414838
On systems with heavy Disk Extension store activity going on, retrieves
from Disk Extension are not pre-empting the stores to satisfy realization
requests.
CR 49698 SR 455134 RAS reported raid_mon is not running when Pathlight VX is shut down.
CR 49860 SR 457186
Hard and soft media errors on EMC disks cause failovers in the FC blade.
SR 459178
SR 460144
CR 49880 SR 458460
FC blade lost eVPS mapping.
SR 458662
SR 465328
CR 50094 SR 461268
SR 485060
A RAS event will generate several e-mail notifications to ATAC (ADIC
Dispatch).
CR 50099 SR 458998 Pathlight VX will fail to start when adminLog file is large.
CR 50160 SR 461408
SR 492444
CR 50604 SR 457206
SR 471774
StorNext file system mapping inserts wrong classid for Pathlight VX
storecands.
Root cause of SFP VPD loss and infinite blade reboo t due to in correct SFP
settings.
SR 472134
SR 482348
SR 485482
SR 483754
SR 488068
SR 491718
CR 50657 SR 462652 Enhance the Pathlight VX GUI to include a report of disk drive capacity.
Need a RAID Disk Drive Capacity Report so the customer can determine
the disk drive capacity on the system.
CR 51007 SR 469816
Fix mailbox timeout on FC blade.
SR 472884
SR 480880
SR 491718
SR 491738
SR 496782
CR 51067 SR 447470 Improve Qlogic debug dump procedure.
CR 51411 SR 471872 When Disk Extension media is removed and reintroduced as an Application
media (Virtual Physical Present), realization of the Disk Exten sion media
might fail.
CR 51555 SR 472094 Performing Tools > Media > Move Media turns off extended barcode
setting.
CR 51829 SR 476310 Need increased security for Pathlight VX administrator accounts.
CR 51843 SR 467426 WRITE command with zero transfer length not processed correctly.
CR 51868 SR 467426 WRITE command with incorrect transfer length seen during realization
process.
8 © February 2006, ADIC
Change
Request
Number
Service
Request
Number
Description
CR 52072 SR 477118
SR 476468
CR 52128 SR 463964
Write/read failed for frame/framegroup metadata due to FC blade path to
RAID LUN port logout.
Add manifest healthcheck and throw RAS event on errors.
SR 476468
CR 52255 SR 476468
Verify /backup file system and create if necessary.
SR 463964
CR 52328 SR 478012 Add the IP address to the fsnameserver file in the clm_config_raid.pl script
instead of using the hostname.
CR 52389 SR 474918
HP-UX host experienced communication proble m s with a virt ua l driv e.
SR 476912
SR 483252
CR 52556 SR 480612
Action Required not working for archived media after upgrade to 2.3.0.
SR 468780
SR 479310
SR 487644
SR 496184
CR 52898 N/A The firmware verification/update of the Utility Module Functional Firmware
failed on Utility Module 1.
CR 53227 SR 488068
Support the branded Stratos SFP.
SR 485128
CR 53278 SR 483618
Invalid disk map results in some files not being stored candidated.
SR 487274
CR 53357 SR 488304 Need Pathlight VX to be able to run persistent reserve in and persistent
reserve out SCSI commands.
CR 53589 SR 467426 Incorrect fixed-block write processing if fixed block size is zero.
CR 53629 SR 467426 Proxy device should queue a unit attention if it receives a reset.
CR 52659 SR 474918
Unit attention generated after tape is loaded in virtual drive .
SR 476912
SR 483252
CR 53512 SR 490230 Mounting LTO-1 tape direct access in LTO-3 drive for restore fails.
CR 54170 SR 495168 After an error trying to introduce media via the physical library, an Admin
Alert was generated that could not be removed.
CR 54180 SR 490672 Virtual tape drives should m ore closely emulate physical LTO-1, L T O-2, and
LTO-3 drives when they are full.
© February 2006, ADIC 9
Known Issues
This release of Pathlight VX software has the following known issues.
Change
Request
Number
CR 29588 SR 364742
CR 33112 SR 279050 Notification incorrectly posted for
CR 34293 SR 312304 Need functionality for administrators
CR 34614 SR 317230 RAS ticket not created without
CR 34618 SR 317578 Need functionality to move virtual
Service
Request
Number
SR 395268
SR 450700
Description Workaround
Re-introduction of scratch media to
the Pathlight VX requires a media
delete operation in Legato.
physical media needed when no
physical library is attached to the
Pathlight VX.
to delete a physical library from the
Pathlight VX Service Interface.
Domain name in the Network setup.
media from one virtual library to
another.
For each scratch media reintroduced to the Pathlight VX:
1 Delete the media from Legato's
database.
2 Add the media to Legato as new
media.
Cancel the pending action to reset
the virtual media to a usable state.
Refer to the ‘Removing a Physical
Library Attached to the Pathlight
VX’ procedure in the Pathlight VX
Maintenance Guide.
Update the Domain name field in
the Network setup field.
Export the virtual media from the
library. Then import the media to a
new library.
CR 37531 SR 341950 FC host reboot needed on HP-UX to
see newly-added devices that
should be seen with ioscan.
CR 39098 SR 390618
SR 426328
SR 440208
SR 443658
SR 431714
CR 39411 N/A When a FC cable is disconnected at
CR 40252 SR 374270 Do not allow the user to create more
CR 41975 SR 387066 The internal disks on the
Unexpected utility module reboot
causes FC blade start-up script
failure.
the RAID controller for a short time
(around one second), the failover
succeeds but often the paths to the
RAID are not restored.
virtual media than Pathlight VX will
allow.
Management Server did not
automatically rebuild.
Reboot the FC host.
Reboot the Pathlight VX. If this
action does not solve the problem,
contact ATAC.
Contact ATAC.
Refer to Table 9 (Virtual Capacity Libraries, Drives, and Tapes) in the
Pathlight VX Site Preparation
Guide.
Contact ATAC.
10 © February 2006, ADIC
Change
Request
Number
Service
Request
Number
Description Workaround
CR 42982 N/A Realize operation fails to cancel if a
retrieve has not completed.
CR 43512 SR 401548 Need to improve mechanisms
associated with ‘out of disk space’
conditions on managed Pathlight VX
systems.
CR 43706 SR 407512 Legato keeps virtual media mounted
too long and renders the Early Tape
Creation feature unusable.
Avoid canceling the realize
operation if the retrieve process is
not complete. Otherwise, contact
ATAC if the problem occurs.
Use fewer virtual drives
concurrently in the virtual library or
increase disk space in the virtual
library.
Adjust the Idle Device Timeout
parameter.
1 In the NetWorker Administrator
program, select Jukeboxes from
the Media menu.
2In the Jukeboxes dialog box,
select Details from the View
menu.
3 Scroll down to Idle Device
Timeout.
4 Select an appropriate time for the
Pathlight VX configuration.
The default value is 10 minutes.
NOTE: Selecting 0 (zero) means
that the device never times out.
Consequently, you have to eject
the tape manually.
CR 45318 SR 415886
SR 417402
SR 448032
MSM tac logs fill up /usr when a
physical library attached to the
Pathlight VX does not have an I/E
station.
CR 46239 SR 419146 The Progress Window never
indicates Success or Failure during
the Capture State operation.
CR 47702 N/A Intermittent problem: Pathlight VX
GUI header sometimes does not
display.
CR 48798 SR 450090 Physical library drive is offline, but
the Pathlight VX indicates the drive
is online.
Libraries and library partitions that
do not have an I/E station should
not be attached to the Pathlight VX.
Restart the Pathlight VX User
Interface, navigate to the Capture
System State screen (Tools >
Capture State), and verify that the
system state was captured.
Refresh the screen.
If the physical library reports that
the drive is offline, it is offline.
Disregard the state indicated by the
Pathlight VX.
© February 2006, ADIC 11
Change
Request
Number
Service
Request
Number
Description Workaround
CR 50412 N/A Using TSM 5.3.1, the backup loads
a tape to the drive, ejects the tape,
shows an internal server error, and
the job does not complete.
CR 50669 SR 453404 When the utility module reboots due
to power fluctuations, the Pathlight
VX goes down. Need to improve the
utility module power glitch tolerance
so it will stay up like MS and FC
switch for certain power fluctuations.
CR 50981 SR 468780 There is no easy way in the
Pathlight VX to clear the virtual data
for a tape that has been archived.
Running an export on the tape
leaves the tape stuck in an "export
pending" state and the cartridge
becomes stuck in the virtual
mailbox.
CR 51219 SR 470948 Export failed due to prevent media
removal set in a Scalar i2000 library.
The issue is in TSM (Tivoli) 5.2.7
and 5.3.1. The fix is in TSM 5.3.2.
The workaround is to use the “for
Tivoli” driver on the ch anger, but
“non-Tivoli” drivers for the drives
themselves.
Provide regulated, consistent
voltage to the Pathlight VX. There
should be no spikes in the power
supply.
Manually update the media state
using vmmDbMediaUtil to identical
and then rerun the export.
Reboot the i2000 library.
CR 51801 N/A Update MS OS password during the
software upgrade.
CR 52085 N/A Possible Java errors with Microsoft
patches for Windows XP that
became available on December 13,
2005.
CR 52329 SR 479740 Pathlight VX goes down after
attempting to write to a writeprotected tape.
CR 53355 N/A Data Protector cannot move virtual
media from the I/E station. The error
reported is “medium removal
prevented.”
CR 53878 SR 487516
SR 492106
In certain conditions the physical
library might increase the chance of
seeing an out of memory condition.
CR 53911 N/A Disk Extension media may be
reported as unavailable even though
the suspect count is zero and data is
“available.”
Service engineer should refer to
Technical Bulletin on CS Web for
new password.
Taking the December 13, 2005
patches is not recommended.
Reboot the Pathlight VX.
Wait until the physical import of the
media is complete. There should be
an Admin Alert when the import is
complete. Alternatively, check the
Media Tracking Report. Navigate to
Reports > Media Tracking on the
Pathlight VX User Interface.
Reboot Pathlight VX.
Contact ATAC.
12 © February 2006, ADIC
Documentation
The following documents are currently available for the Pathlight VX.
Document Number Document Title
6-01256-06 Rev A Pathlight VX Site Preparation Guide
6-00020-03 Rev A Pathlight VX User’s Guide
6-00618-03 Rev C System, Safety, and Regulatory Information Guide
To order a copy of the source code covered by the Open Source License , contact ATAC. For ATAC contact
information, refer to Contacting ADIC.
Contacting ADIC
iSurety™, ADIC's comprehensive service approach, leverages advanced data access and diagnostics
technologies with cross-environment, multi-vendor expertise to resolve backup issues faster and at lower
cost.
Accelerate service issue resolution with these exclusive ADIC iSurety services:
• Customer Service Center Website - Register products, license software, browse Educational
Service courses, check backup software and operating system support, and locate manuals, FAQs,
firmware downloads, product updates and more in one convenient location. Benefit today at
www.adic.com/csc
.
• Online Service Requests - Submit online service requests, update contact information, add
attachments, and receive status updates via e-mail. Online Service accounts are free from ADIC.
That account can also be used to access ADIC's KnowledgeBase, a comprehensive repository of
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• iLink - Securely links ADIC hardware and the diagnostic data from the surrounding storage
ecosystem to ADIC's Global Services Team for faster, more precise root cause diagnosis. iLink is
simple to set up through the internet and provides secure, two-way communications with ADIC's
Secure Service Center. More iLink information can be found at www.adic.com/ilink
iLink team at ilink@adic.com. iLink is currently available with ADIC's Scalar i500, Scalar 1000,
Scalar i2000, Scalar 10K, and Pathlight VX disk-based backup solutions.
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For further assistance, or if training is desired, contact ADIC:
ADIC Technical Assistance Center in the USA: 800-827-3822
ADIC Technical Assistance Center in Europe: 00800 9999 3822
For worldwide support telephone numbers: www.adic.com/techsup
or e-mail the
.
© February 2006, ADIC 13
14 © February 2006, ADIC
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