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Published: June 2005Document Number:6-00515-04 Rev A
This guide contains information and instructions necessary for the normal operation and management of
the FastStor 2. This guide is intended for anyone inte rested in learning abou t or anyone that needs to know
how to install, configure, and operate the FastStor 2.
Note
Be sure to read all operating instructions in this manual and in the System, Safety, and Regulatory Information Guide before operating this product.
Product Safety Statements
This product is designed for processing magnetic tape cartridges. Any other application is not considered
the intended use. ADIC will not be held liable for damage arising from unauthorized use of the product. The
user assumes all risk in this aspect.
This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that
improper use may result in bodily injury, damage to the equipment, or interference with other equipment.
WARNING
BEFORE POWERING ON OR USING THIS EQUIPMENT, READ THE SYSTEM, SAFETY, AND REGULATORY INFORMATION GUIDE. KEEP THE GUIDE FOR
FUTURE REFERENCE.
Product Model Number
The product model number is as follows:FastStor 2.1
Explanation of Symbols and Notes
The following symbols appear throughout this document to highlight important information.
WARNING
FastStor 2 User’s Guide1
INDICATES A POTENTIALLY HAZARDOUS SITUATION WHICH, IF NOT
AVOIDED, COULD RESULT IN DEATH OR BODILY INJURY.
Page 8
CAUTION
Indicates a situation that may cause possible damage to equipment, loss of
data, or interference with other equipment.
Note
Indicates important information that helps you make better use of your system.
Other Documents you Might Need
The following document is available for this product. It can be found at www.adic.com/manuals:
•FastStor 2 User’s Guide (6-00515-xx)
Note
Getting More Information or Help
More information about this product is available on the Customer Service Center website at
www.adic.com/csc
frequently asked questions (FAQs). You can also access software, firmware, and drivers through this site.
For further assistance, or if training is desired, contact ADIC:
Release Notes are also available for this product. The Relea se Notes describe changes
to your system or firmware since the last release, provide compatibility information, and
discuss any known issues and workarounds. The Release Notes can be found at
www.adic.com/manuals
. The Customer Service Center contains a collection of information, including answers to
.
In the USA:800-827-3822
In Europe and Japan:00-800-9999-3822
For additional contact information:www.adic.com/contact
To open a Service Request:www.adic.com/techsup
2About This Guide and Your Product
Page 9
Description
Your autoloader provides automated data storage, archival, backup, and retrieval for a range of systems
from desktop workstations to small office local area networks to storage area networks. The standard
product is designed for use in a general office en viro nment, and has a fully finished appearance for use on
a desktop; however, it can be installed easily into a rack.
The autoloader contains one drive and 8 fixed storage locations for tape media. Th ere is a single slo t door
located on the front of the autoloader for inserting and removing tapes. A carousel mechanism is used to
move tape within the autoloader, and a robotic p icker is used to either move a tape from the carousel to the
drive, or from the carousel to the media access door. There is an operator panel located on the front of the
unit for operator interface. The unit is also equipped with a Remote Management Unit (RMU), which
provides remote autoloader operation through a web browser.
It is compatible with most operating systems and environments that suppor t the SCSI interface, but requires
either direct support from the operating system or a compatible backup app lication to take full advantage of
its many features. For specific information about your autol oader, including autoloader capacity, drive
information, and physical size, see Specifications
Features
Your autoloader has the following features:
•Multi-function Operator Panel—The autoloader operator panel consists of four LEDs, four
buttons, and an LCD screen. The operator panel provides everything you need to monitor
autoloader status and to control all of its functions.
on page 59.
•Remote Management Access—With the RMU you can connect to your a utoloader over Ethernet
and use your web browser to manage operations. All available functions are accessible without the
need of a dedicated or separate software.
•Cleaning Cartridge—Although the cleaning cartridge can occupy a cartridge storage slot in the
autoloader (facilitating automated cleaning cycles), manual insertion of a cleaning cartridge is
permitted by importing the cleaning cartridge through the operator panel.
•Cartridge Pre-Check—Whenever you power up your autoloader, it will scan the cartridge storage
slots and the drive and then build a log of valid cartridge locations.
•Reverse Cartridge Protection—The import/export cartridge storage slot is designed to prevent
the cartridges from being inserted incorrec tly.
•Built-in Diagnostics—Your autoloader includes diagnostic firmwa re that tells you when drive head
cleaning is required, reports diagnostic results, and drive operating status.
•Barcode Reader—The barcode reader delivers instant media verification and inventory.
FastStor 2 User’s Guide3
Page 10
•Rackmount Ready—The available rackmount kit enables you to rackmount your autolo ader in 2U
of rack space.
•Independent SCSI Buses—The autoloader and the tape drive each include independent Small
Computer System Interface (SCSI) controllers. Each supports independent sets of SCSI messages
and commands. The autoloader and the enclosed tape drive use a wide, low-voltage differential
(LVD) SCSI interface.
•Bulk Cartridge Exchange—This option enables a user to sequentially import or expo rt a complete
set of cartridges.
Switches and Indicators
The following topic illustrates the front, rear, and other operation components for your autoloader.
Front Panel
Familiarize yourself with the front panel components shown in Figure 1.
Figure 1Autoloader Front Panel
Rear Panel
Familiarize yourself with the rear panel components shown in Figure 2.
Figure 2Autoloader Rear Panel
4Description
Page 11
Getting St arted
This section describes how to install and set up your autoloader.
Unpacking and Inspecting
Before you begin, clear a desk or table so that you can unpack the autoloader.
CAUTION:
If the room in which you are working differs from the temperatur e in
which the autoloader was shipped or stored by 30° F (15° C) or more,
let the autoloader acclimate to the surrounding environment for at
least 12 hours before opening the shipping carton.
Checking the Accessories
The autoloader equipment box includes the following items:
•1 US power cord
•1 European power cord
•1 SCSI Ultra 2 LVD Multimode Terminator
•Barcode Reader assembly
Unpacking the Autoloader
Follow the directions below to unpack the autoloader.
1Clear a table or desk so that you have room to unpack the autoloader.
2Inspect the shipping box for damage. If you notice any damage, report it to the shipping company
immediately.
3Open the shipping box and remove the accessories package. Set the accessories package aside for
now.
4Lift the autoloader and padding out of the box and place it on the work surface, top facing up.
CAUTION:
FastStor 2 User’s Guide5
Do not set the autoloader on its end or side.
Page 12
5Carefully remove the shipping padding from the left and right sides of the a utoloader. Then remove the
bag from the autoloader.
NOTE:
Save the packing materials in case you need to move or ship the
autoloader in the future.
Installing the Barcode Reader
CAUTION:
Mount the barcode reader on the rear panel of the autoloader.
1If you are installing the barcode reader into a previously installed and configured autoloader and the
autoloader power is on, power it off as follows:
a. Use the tip of a pen to press the OFF switch as shown below:
To avoid electrostatic discharge damage to the unit, touch the
autoloader’s metal case or rear panel before installing the barcode
reader.
CAUTION:
b. Unplug the power cord from the outlet.
c. Unplu g the powe r co rd from the rear pa n el of th e au to loa d er.
d. Disconnect the SCSI cables from the rear panel of the autoloader.
6Getting Started
Pressing the OFF switch stops th e autoloader from funct ioning, but it
does not remove power from the autoloader. To remove power, you
must disconnect the power cord from the power source.
Page 13
2Remove the cover plate from barcode reader slot on the rear panel. Save the screws. Save and store
the cover plate; you may use this plate later after removing the barcode reader.
3Orient the barcode reader before the slot. Ther e is only one correct orientation. Check whether the holes
align.
4Connect the cable to the barcode controller outlet.
5Attach the barcode reader with the screws that you removed from the cover plate.
.
6If you have installed the barcode reader into a previously installed and configured autoloader and you
want to restore power, power it on as follows. Otherwise continue to Choosing an Installation Location
on page 8.
a. Reconnect the SCSI cables to the rear panel of the autoloader.
b. Plug the power cord into the outlet.
c. Plug the power cord into the rear panel of the autoloader.
d. Use the tip of a pen to press the ON switch.
7Check the LCD display to make sure the autoloader is receiving power. If it is not, check the power
connections and your power source. During the Power-On Self Test (POST), all four LEDs are
illuminated briefly, followed by just the Ready/Activity LED flashing. When the initialization sequence is
complete, the LCD screen displays the main menu.
FastStor 2 User’s Guide7
Page 14
Choosing an Installation Location
Choose an installation location that meets the criteria in Table 1. See Specifications on page 59 for more
information about autoloader specifications.
NOTE:
Table 1Location Criteria
RequirementCriteria
Standalone requirementsSelect a location that is flat, sturdy, level, and close to a host
Room temperature10-35º C (50-95º F)
Power sourceAC power voltage: 100-127 VAC; 200-240 VAC
Weight26 lbs (12 kg)
If you are installing the autoloader in a rack, follow the instructions in the
rackmount kit before continuing to Autoloader SCSI Connections
9.
system server. Do not place th e autoloader on th e floor or other
carpeted surfaces.
CAUTION: Do not place the autoloader on its side or
upside down or stack items that weigh more than 5 KG
(11.02 lbs) on top of the autoloader.
Line frequency: 50-60 Hz.
NOTE: Locate the AC outlet near the autoloader. The AC
power cord is the product's main AC disconnect device and
must be easily accessible at all times.
on page
Air qualityMinimal sources of particulate contamin ation. A void areas near
frequently used doors and walkways, stacks of supplies that
collect dust, printers, and smoke-filled rooms.
CAUTION: Excessive dust and debris can damage
tapes and tape drives.
Humidity20-80% RH
ClearanceBack Minimum of 15.4 cm (6 inches)
Front Minimum of 30.8 cm (12 inches)
Sides Minimum of 5.08 cm (2 inches)
8Getting Started
Page 15
Preparing the Host System
At this point you need to refer to your software installation guide for instructions on installing the backup/
controlling software for the autoloader onto the host system. Read through the SCSI Host System Adapter
and Connection Guidelines before installing the software.
SCSI Host System Adapter and Connection Guidelines
If necessary, install a SCSI host system adapter, software, and compatible driver(s). Re fer to th e m anu als
for the host system and SCSI host system adapter for detailed instructions. In addition, follow these ge neral
guidelines:
•Make sure that your backup application supports the SCSI host system adapter.
Depending on the server configuration, you may need to change the SCSI IDs of the autoloader
(see Viewing or Changing the SCSI IDs).
•Make sure that the host server system has an open expansion slot.
•If the host server system is connected to a network, check with the system administrator before
turning off power.
•Use proper procedures to prevent electrostatic discharge (ESD). Use wrist-grounding straps and
anti-static mats when handling internal components.
NOTE:
The LVD host system bus adapter is recommended. A single ended SCSI host
system bus adapter does work, but can severely degrade performa nce. Also, if
there are any SE devices on the same SCSI bus, the entire SCSI bus
negotiates down to SE speed and can severely degrade performance.
Autoloader SCSI Connections
The autoloader incorporates a wide SCSI-2, Low-Voltage Differential (LVD) SCSI bus, but may also be
attached to a Single-Ended (SE) SCSI bus. Make sure your SCSI host system adapter or controller sup ports
these standards. If you connect the autoloader to the SE SCSI bus or if there are SE devices attached to
the same SCSI bus, the autoloader's performance is limited to the maximum data transfer speed and
maximum cable lengths of the SE bus.
The autoloader is NOT compatible with a standard differential (Diff) or High-Voltage Differential (HVD) SCSI
bus. The autoloader is compatible with a narrow (50-pin) SCSI bus using a 68-pin to 50-pin adapter that
terminates the unused 18 pins. These adapters are sometimes labeled high-byte termination.
Connecting SCSI and Power Cables
The following describes how to connect the SCSI and power cables.
NOTE:
The autoloader is an Ultra-2 Wide device. Only use cables and terminators
specified for Ultra-2 use or labeled as MultiMode.
1Shut down and turn off the selected server. Turn off all attached devices, such as printers and other
SCSI devices. Remove the power cables from the server and all attached accessories.
CAUTION:
FastStor 2 User’s Guide9
Failure to remove the power cables from these devices could
result in damage to the autoloader.
Page 16
2Attach one end of the SCSI cable to one of the connectors on the rear panel of the autoloader.
3Attach the other end of the SCSI cable to the connec tor on the SCSI h ost system bus adapter or to the
connector on the previous device on the SCSI bus.
NOTE:
4Do one of the following:
•If the autoloader is the last or only device on the SCSI bus, attach the terminator to the
remaining SCSI connector on the rear panel of the autoloader.
•Otherwise, attach the cable to the next device on th e SCSI bus. Make sure tha t the last device
on the SCSI bus is properly terminated.
5Power on the autoloader as follows:
a. Plug the power cord into the outlet.
b. Plug the power cord into the rear panel of the autoloader.
c. Use the tip of a pen to press the ON switch.
6Check the LCD display to make sure the autoloader is receiving power. If it is not, check the power
connections and your power source. During the Power-On Self Test (POST), all four LEDs are
illuminated briefly, followed by just the Ready/Activity LED flashing. When the initialization sequence is
complete, the LCD screen displays the main menu.
7Turn on any other devices you turned off earlier, and then turn on the server.
If the SCSI cable does not fit the connector on your SCSI host system
adapter , you either have an incompatible SCSI host system adapter or you
need to purchase a cable adapter , or a dif ferent cable. Cont act your service
representative or your SCSI host system adapter manufacturer for
information.
8Verify the connection between the autoloader and host system by making sure that the host server
system's operating system recognizes the autoloader:
•In Windows 2000™: Settings -> Control Panel -> System -> Hardware -> Device Manager ->
Tape Drive and/or Media Changer
•In Windows 2003™: Settings -> Control Panel -> System -> Hardware -> Device Manager ->
Tape Drive and/or Media Changer
For more information on verifying the connection of SCSI devices, consult the operating system
documentation.
Connecting More than one Autoloader
If you are connecting more than one autoloader on the same SCSI channel, connect each unit to the
previous unit with an additional shielded interface cable. It does not matter which SCSI connecto r on each
autoloader you connect the interface cable to. Each SCSI ID comes predefined with each autoloader. Make
sure that you configure each autoloader unit with its unique drive SCSI ID and autoloader ID. Your
autoloaders will not function properly if they have the same SCSI IDs. See Viewing or Changing the SCSI
IDs. Also, ensure that you terminate the last device in the chain.
10Getting Started
Page 17
Operating the Autoloader
This topic discusses how to operate the autoloader com po nen ts.
Operator Panel
The operator panel consists of a liquid crystal display (LCD) screen, four LEDs, and four buttons. The
operator panel provides everything you need to monitor autoloade r status and to control all of its functions.
Figure 3Operator Control Panel
LEDs
LCD screen
buttons
LCD Screen
The display defaults to the main menu. The main menu consists of the autoloa der status on the top line and
the current cartridge inventory on the second line. The autoloader status line indicates the current operation.
The cartridge inventory indicates the status of cartridge slots as follows:
•Full slots are indicated by the slot number.
•Empty slots are indicated by a dash (-).
•If a cartridge is currently loaded in the drive, the display altern ates the number of the home position
for that cartridge with a black block.
•An exclamation point (!) indicates that the autoloader has identified a cartridge that is either an
invalid type or has had a media-related error. The Media Attention LED indicator is also illuminated
in this case. Refer to LED Indicators
FastStor 2 User’s Guide11
on page 12 for more information.
Page 18
NOTE:
“SEQ” appears when the autoloader is in sequential mode.
“WP” appears when a write-protected cartridge is loaded into the tape drive.
LED Indicators
The operator panel includes four LED indicators that provide a variety of information as detailed in the
following table.
Table 2LED Indicators
LEDColorDescription
Ready/ActivityGreenIlluminated when power is on. Blinking whenever there is
tape drive or autoloader robotics activity.
Clean DriveAmberIlluminated when the tape drive has determined that a
cleaning cartridge should be used (see Cleaning the Tape
Drive on page 19). Additional cle aning of the t ape drive is
not necessary.
Media AttentionAmberIlluminated if the tape drive has detected a cartridge or
tape fault. Recommended action is to export the cartridge
from the autoloader . Doing so turns off the LED (see
Exporting Cartridges
causes these symptoms repeatedly , that cartridge may be
defective. For more information, see the following
sections of Table 4
Media
on page 41 and Media Attention LED Issues on
page 43.
on page 17). If a particular cartridge
, Troubleshooting Table:
ErrorRedIlluminated if an unrecoverable tape drive or autoloader
error occurs. A corresponding error message appears on
the LCD screen (see Viewing Autoloader Error Codes
page 47).
on
Control Buttons
The operator panel includes four b uttons that provide access to all operations and information menus. Table
3 on page 12 describes each control button function.
Table 3Control Buttons
ButtonDescription
CancelCancels the current menu option and returns to the previous menu
level or main menu.
PreviousSelects the previous item or value in the currently displayed menu.
NextSelects the next item or value in the currently displayed menu.
EnterExecutes the current menu or selects the current option displayed on
the LCD panel.
12Operating the Autoloader
Page 19
Understanding the Menu Structure
The following graphic depicts the autoloader menu structure.
Figure 4Operator Panel Menu Structure
Powering on the Autoloader
1Plug the power cord into the outlet.
2Plug the power cord into the rear panel of the autoloader.
3Use the tip of a pen to press the ON switch as shown below:
4Check the LCD display to make sure the autoloader is receiving power. If it is not, check the power
connections and your power source. During the Power-On Self Test (POST), all four LEDs are
illuminated briefly, followed by just the Ready/Activity LED flashing. When the initialization sequence is
complete, the LCD screen displays the main menu.
FastStor 2 User’s Guide13
Page 20
Configuring the Barcode Reader
If you have just installed a barcode reader, use the operator panel to configure it.
1From the main menu, press + or – until Go offline appears. Press ENTER.
1Press + or – until Configuration appears. Press ENTER.
2Press + or – until Barcode Reader OFF appears. Press ENTER.
3Press + or – until BCR CHANGE TO: ON appears. Press ENTER.
The Enable BCR message appears on the operator panel. Then the barcode reader scans all slots.
After the barcode reader is enabled, the autoloader and the host system sense its presence.
Operationally, the barcode reader is contro lle d by th e ho st so ftware.
Configuring the Remote Management Unit
Before you configure the RMU, obtain a valid IP address from your system administrator and use an
Ethernet cable to connect the Ethernet port on the back of the RMU to an Ethernet port on a working
network.
In order for the RMU to function properly, the system running your web browser must be set to accept
cookies.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Configuration appears. Press ENTER.
3Press + or – until Net Parameters appears. Press ENTER.
4Press + or – until Network OFF appears. Press ENTER.
5Press + to change the display to Network CHANGE TO: ON. Press ENTER.
6Press + or – until DHCP OFF appears.
•If you are using DHCP, press ENTER. Press + or – until DHCP CHANGE TO: ON appears.
Press ENTER. Press CANCEL to move back up the menu tree.You are pr ompted to cycle po wer.
For information, refer to Pow er ing on th e Aut olo ad e r
•If you are not using DHCP, continue with step 7 on page 4-14
7Press + or – until IP Address appears. Press ENTER.
The cursor defaults to the first digit of the default IP address “000.0 00 .0 0 0”.
8Configure each digit of the IP address:
•Press ENTER to retain the “0”
•Press + to increment the digit
•Press – to decrement the digit.
When the IP address is correct, press ENTER. If your Ethernet network does not require a network
gateway or network mask, continue with step 11 on page 4-15
9If your Ethernet network requires a network gateway, press + or – until GATEWAY ADDRESS appears.
on page 13. Exit this procedure.
.
.
•Press ENTER. The cursor defaults to the first digit of the default gateway address
“000.000.000”.
•Configure each digit of the gateway addres s :
14Operating the Autoloader
Page 21
•Press ENTER to retain the “0”
•Press + to increment the digit
•Press – to decrement the digit.
When the gateway address is correct, press ENTER.
10 If your Ethernet network requires a network mask, press + or – until NETMASK appears.
•Press ENTER. The cursor defaults to the first digit of the default subnet address “000.000.000”.
•Configure each digit of the network mask:
•Press ENTER to retain the “0”
•Press + to increment the digit
•Press – to decrement the digit.
When the network mask is correct, press ENTER.
11 Press CANCEL to move b ack up the menu tree.You are prompted to cycle power. For information, refer
to Powering on the Autoloader
The new settings cannot be used until the power is cycled.
on page 13.
Working with Data Cartridges
The following describes how to work with your data cartridges. For specific information about allowed
autoloader data cartridges, see Specifications
on page 59.
Write-Protecting Cartridges
All cartridges have a write-protect switch to prevent accidental erasure or overwriting of data. Before loading
a cartridge into the autoloader, make sure the write- protect switch on the fron t of the cartridge is po sitioned
as desired. Slide the switch to the right to write-protect the cartridge.
•For Super DLTtape II cartridges, an orange rectangle is visible wh en the cartridge is writeprotected. See Figure 5
Slide the switch to the left to allow the autoloader to write updates to the tape.
•The write-protect switch displays a black void when the cartridge permits overwriting and erasure.
NOTE:
When a write-protected cartridge is loaded into the drive, a WP appears on the
bottom line of the LCD screen next to the inventory information. This message
appears until the cartridge is unloaded from the drive.
for the location of the switch on a Super DLTtape II data cartridge.
FastStor 2 User’s Guide15
Page 22
Figure 5Write-Protect Switch on a Super DLTtape II Cartridge
Importing Cartridges
This option commands the autoloader to import a cartridge into a specific empty slot on the carousel.
CAUTION:
1Make sure the write-protect switch is set as desired for each data cartridge (see Write-Protecting
Cartridges on page 15).
2Press + or – until Go offline appears. Press ENTER.
3Press + or – until Commands appears.
4Press ENTER to access the available options.
5Press + or – until Import appears. Press ENTER.
6Press + or – until the desired slot number appears, and press ENTER.
You are not given the option to import a cartridge to an occupied slot.
7When Insert Cartridge appears and the mail slot opens, inse rt the desired da ta cartri dge into the mail
slot so that the write-protect switch is facing out from the autoloader.
NOTE:
Performing an import or export of media during a data backup may
result in adverse results, which could include backup failure or other
errors.
If you are using the operator panel to clean the drive, import the cleaning
cartridge only when the operator panel requests it. You may keep a
cleaning cartridge in the autoloader if the backup sof tware can manage the
drive cleaning.
8Repeat Step 6
are done importing cartridges.
9Verify that the operator panel shows that the desired slots have cartridges installed.
16Operating the Autoloader
and Step 7 as needed for any additional cartridges, and then pr ess CANCEL when you
Page 23
Exporting Cartridges
This option moves a cartridge from a specific slot to the mail slot.
CAUTION:
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Commands appears. Press ENTER.
3Press + or – until Export appears. Press ENTER.
4Press + or – until the desired slot number appears. Press ENTER. You are not given the option to export
from an empty slot, and you cannot export directly from the drive.
5When Remove Cartridge appears and the cartridge is ejected through the mail slot, remove the
exported cartridge from the autoloader, and press ENTER.
6Repeat Step 4
7Press CANCEL when you are done exporting cartridges.
8Make sure the operator panel indicates that the desired slots contain cartridges.
Performing an import or export of media during a data backup may
result in adverse results, which could include backup failure or other
errors.
and Step 5 as needed for any additional cartridges.
Using Bulk Exchange
This option enables a user to import or export a complete set of cartridges. The bulk exchange operation
starts with slot 1 and cycles through all 8 slots, exporting cartridges that are present. The user has an
opportunity to insert a new cartridge before pressing the ENTER key.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Commands appears. Press ENTER.
3Press + or – until Bulk Exchange appears. Press ENTER.
The door opens. If there is a cartridge is Slot 1, it is exported. You are prompted to remove the cartridge.
Insert a replacement cartridge if desired.
4Press ENTER.
The door opens. If there is a cartridge is Slot 2, it is exported. You are prompted to remove the cartridge.
Insert a replacement cartridge if desired.
This process repeats for slots 3 through 8.
Loading Cartridges
This option loads a cartridge from the autoloader slots into the tape drive.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Commands appears. Press ENTER.
3Press + or – until Load Cartridge appears.
4Press ENTER to select.
5Press + or – until the desired slot number appears, and press ENTER. The slot number you select
indicates the cartridge to be loaded into the tape drive.
FastStor 2 User’s Guide17
Page 24
NOTE:
While cartridges are loading, status messages appear on the operator panel. When the operation is
complete, Drive Stopped appears.
6Repeat for all cartridges you want to load (up to 8 cartridges).
Only slot numbers that contain cartridges are displayed.
Unloading Cartridges
This option unloads the cartridge from the tape dr ive into its or igin al slo t.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Commands appears.
3Press ENTER to select.
4Press + or – until Unload Cartridge appears.
5Press ENTER to unload the cartridge from the tape drive.
When the cartridge is unloading, status messages appear on the operator panel. When the operation
is complete, Drive Empty appears.
6Repeat for all cartridges you want to unload.
Re-Inventorying Cartridges
This option analyzes the slots and drives in the autoloader.
NOTE:
1Press + or – until Go offline appears. Press ENTER.
1Press + or – until Commands appears.
2Press ENTER to access the available options.
3Press + or – until Re-inventory appears.
4Press ENTER.
The autoloader then checks the drive and each cartridge slot for the presence of a tape in order to update
the inventory information.
This command is only needed if the inventory in the autoloader is dif feren t than
the inventory displayed on the operator panel.
Maintaining Cartridges
To ensure the longest possible life for all of your cartridges, follow these guidelines:
•Post procedures that describe proper media handling.
•Ensure that anyone who handles tape has been properly trained to handle it.
•Do not drop or strike a cartridge. Excessive shock can damage the internal co ntents of the cartridge,
or the cartridge case itself, making that cartridge unusable.
•Do not expose your cartridges to direct sunlight or sour ces o f heat, includ ing porta ble heater s and
heating ducts.
•Do not stack cartridges more than five high.
18Operating the Autoloader
Page 25
•For temperature and humidity ranges for Super DLTtape II cartridg es, refer to Table 24 on page 61.
•If a cartridge has been exposed to temperatures outside the ranges specified above, stabilize the
cartridge at room temperature for the same amount of time it was exp osed to extreme temperatures
or 24 hours, whichever is less.
•Do not place cartridges near sources of electromagnetic energy or strong ma gnetic fields, su ch as
computer monitors, electric motors, speakers, or X-ray equipment. Exposure to electromagnetic
energy or magnetic fields can destroy data and the embed ded servo code, written on the med ia by
the cartridge manufacturer, rendering the cartridge unusable.
•Place identification labels only in the designated slot on the cartridge.
•If you ship a cartridge, ship it in its original or better packaging.
•Do not insert damaged cartridges into the drive.
•Do not touch the tape or tape leader.
•Do not degauss a cartridge that you intend to reuse.
Cleaning the Tape Drive
When the Clean Drive LED is on, the a utoloader's tape drive needs to b e cleaned. Cleaning times can range
from a few seconds to a few minutes during which time the Ready LED blinks. Use only authorized cleaning
cartridges in the autoloader.
NOTE:
1Press + or – until Go offline appears. Press ENTER.
1Press + or – until Commands appears.
2Press ENTER.
3Press + or – until Clean Drive appears, and then press ENTER.
4If the carousel is full, the operator panel displays th e No slot free for transfer message. Press CANCEL
repeatedly until the main menu is displayed. Export a cartridge to make room for the cleaning cartridge.
See Exporting Cartridges
5Insert the cleaning cartridge into the autoloader mail slot. During the clea ning process, which can ta ke
several minutes, the operator panel displays the Drive Cleaning message.
6When tape drive cleaning is complete, the Clean Drive LED indicator turns off (if previously on) and the
autoloader unloads and exports the cleaning cartridge. Remove the cleaning cartridge, and press
ENTER when the operator panel prompts you to do so.
If you are using the operator panel commands to clean the drive, import the
cleaning cartridge only after you have se lected Clean Drive. If you would like to
keep a cleaning cartridge in the autoloader, the ba ckup so ftware must manage
drive cleaning.
on page 17 for instructions then return to Step 1 to clean the tape drive.
CAUTION:
If the cartridge is not a valid cleaning car tridge, the o perator p anel
displays the Invalid Tape message and the cartridge will be
exported.
NOTE:
FastStor 2 User’s Guide19
If the Clean Drive or Media Attention LED indicators illuminate when you
insert another cartridge immediately after cleaning, then see Table 4
page 40.
on
Page 26
7If you had to remove a data cartridge to import the cleaning cartridge, import the tape to its origin al slot.
See Importing Cartridges
on page 16 for more information.
20Operating the Autoloader
Page 27
Managing the Autoloader
This section discusses managing the autoloader, including resetting the autoloader, setting SCSI IDs,
setting the autoloader mode, and updating firmware. You can also use the System Test (see Performing
System Test on page 25) and the information retrieval tool (see Retrieving Information on page 26) to
manage the autoloader.
Resetting the Autoloader
This option resets the autoloader robotics and the tape drive within the autoloader, forces a new cartridge
inventory, and clears any current error condition.
NOTE:
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Configuration appears.
3Press ENTER to select.
4Press + or – until Reset appears.
5Press ENTER to reset the autoloader.
After initialization, the autoloader returns to normal operation and displays the main menu.
This option is primarily used if the autoloader is in an error state. However, any
backups that have not been verified as complete should be considered lost.
Viewing or Changing the SCSI IDs
Use this option to view or change the SCSI IDs used by the au toloader. The autoloader occupies two SCSI
IDs, one ID is assigned to the autoloader and the second ID is assigned to the tape drive.
The default SCSI ID for the autoloader's SCSI controller is 0. The default SCSI ID fo r the tape drive is 5.
You only need to change a SCSI ID if there is another device, or devices, already assigned to these IDs.
NOTE:
If you changed the SCSI ID, you may also need to cycle power on the host
system and reconfigure your backup software before you can use the
autoloader. Consult your hardware and software manuals for more information.
FastStor 2 User’s Guide21
Page 28
Viewing or Changing the Autoloader SCSI ID
NOTE:
Use the following procedure to view or to modify the autoloader SCSI ID.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Configuration appears.
3Press ENTER to select.
4Press + or – until Change SCSI ID appears.
5Press ENTER to select.
6Press + or – until Loader appears on the operator panel and then press ENTER to select.
7Press + or – until the desired SCSI ID is displayed. Press ENTER. Press CANCEL to view only.
The Cycle Power for New SCSI ID message appears if you have made a change.
8Turn off the autoloader. After a few seconds, turn it back on again.
The selected SCSI ID is now in effect.
This feature is not present for the LTO version of the FastStor 2.
Viewing or Changing the Tape Drive SCSI ID
Use the following procedure to view or to modify the tape drive SCSI ID.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Configuration appears.
3Press ENTER to select.
4Press + or – until Change SCSI ID appears.
5Press ENTER to select.
6Press + or – until Drive appears on the operator panel.
7Press ENTER to select.
8Press + or – until the desired SCSI ID is displayed, and then press ENTER. Press CANCEL to view only.
The Cycle Power for New SCSI ID message appears if you have made a change.
9Turn off the autoloader, and then after a few seconds, turn it back on again.
The selected SCSI ID is now in effect.
Autoloader Operating Modes
The autoloader has operational modes that affect how the autoloader loads ta pes into the drive.The
operating mode is set based on whether you have automation software controlling cartridges in the
autoloader or if you are manually loading and unloading cartridges using the autoloader operator panel
controls.
The autoloader always operates in autodetect mode. In autodetect, the au toloader automatically assume s
you are not using automation software to control cartridge or drive activity. This mode is called sequential
mode. If the autoloader detects that the automation softwa re is controlling tape drive activity, it automatically
switches to random mode.
22Managing the Autoloader
Page 29
NOTE:
“SEQ” appears next to the front panel inventory when the autoloader is in
sequential mode. Nothing appears when the autoloader is in random mode.
Random Mode
This is the mode of operation when a backup software application is being used. In random mode, the
autoloader does not automatically load tapes into the drive. Instead it waits for commands from the software.
Your backup software must support autoloaders, which often requires the additional installation of an
autoloader/library software module.
Sequential Mode
Sequential mode is useful when a software application is not available. In sequential mode, the autoloader
automatically unloads and loads tapes from the drive. The operator determines the first tape to load by
loading the desired tape into the tape drive using the autoloader operator panel controls (see Loading
Cartridges for instructions). When the first tape is full or unloaded for any reason, the autoloader
automatically removes the tape from the drive, puts it in its original slot, then loads the n ext available higher
numbered slot. To further determine how you want tapes loaded into the autoloader's tape drive while in
sequential mode, you can view or set loop and autoload options from the autoloader front panel, but only
while in sequential mode.
Loop Mode On/Off
This option turns loop mode on or off, and is only available when in sequential mode. When loop mode is
on, after the autoloader has cycled through all available cartridges, it then reloads the original first cartridge
in the sequence. If loop mode is turned off and the last cartridge has been unloaded, the a utoloader stops
loading cartridges until you manually load another cartridge.
CAUTION:
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Configuration appears.
3Press ENTER to select.
4Press + or - until Loop Mode appears.
The second line on the LCD screen indicates the current status, either “On” or “Off.”
5Press ENTER.
The operator panel indicates whether you are about to turn loop mode on or off.
6Press ENTER to accept the change to lo op mode, or pr ess CANCEL to exit and not save the changes.
Use caution when choosing loop mode. This mode makes it possible
to overwrite data previously written on cartridges.
Autoload Mode On/Off
This option turns autoload mode on or off, and is only available when in sequential mode. When autoload
mode is on, the autoloader automatically loads the cartridge from the lowest numbered full slot into the tape
drive when the system is first turned on (first cartridge only). When autoload mode is off, you must load
cartridges into the drive manually. This function is only applicable when you power up the system.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Configuration appears.
3Press ENTER to select.
FastStor 2 User’s Guide23
Page 30
4Press + or – until Autoload Mode appears.
The second line on the LCD screen indicates the current status, either “On” or “Off.”
5Press ENTER. The operator panel indicates whether you are about to turn autoload mode on or off.
6Press ENTER to accept the change to autoload mode, or press CANCEL to exit and not save the
changes.
Updating Firmware
You can update both drive and autoload er firmware. (The term “autoloader firmware” includes both the SCSI
controller firmware and the robotics controller firmware.) To update firmware by means of the RMU, refer to
Updating Firmware
Using a Firmware Upgrade Tape
This option performs a firmware code update to the drive using a firmware upgrade tape previously created
using a separate procedure.
on page 37.
NOTE:
1Press + or – until Go offline appears. Press ENTER.
2Press + or – until Configuration appears.
3Press ENTER to select.
4Press + or – until DRIVE FW UPGRADE FROM FMR TAPE appear s, and then press ENTER to select.
5If the carousel is full, do the following:
•When the operator panel displays the No slot free for transfer message, press CANCEL
repeatedly until the main menu is displayed.
•Export a cartridge to make room for the firmware upd ate cartridge (see Exporting Cartridges
6If the carousel is not full, do the following:
•The autoloader selects the first available slot and prompts you to insert the code update tape.
7Insert the firmware upgrade tape into the mail slot.
8During the firmware update, which can take several minutes, the Drive SW update busy... message
appears. When firmware update is complete, the autoload er resets, then unloads and exports th e code
update cartridge. Remove the code update cartridge and press ENTER when the operator panel
prompts you to do so.
This code update operation assumes that the upgrade t ap e is impor ted as part
of this procedure. Do not import the firmware update cartridge before starting
this procedure.
on
page 17 for instructions), and then return to step 1 to update the firmware.
9If you exported a data cartridge to make room for the code update cartridge, be sure to import the
cartridge to its original slot.
See Importing Cartridges
NOTE:
24Managing the Autoloader
After a firmware update, the firmware revision displayed on the operator
panel is not updated until the autoloader is power cycled.
on page 16 for instructions.
Page 31
Using the Serial Port
1With the autoloader running, connect a null modem cable fr om the service compu ter serial (COM) port
to the autoloader serial port.
2Turn on the service terminal.
3Start up HyperTerminal on the service computer.
4In the New Connection dialog box enter “FS2” for the name and click OK.
5In the Connect To dialog box, for the Connect using field select the COM Port number th at you have
chosen and click OK.
6In the COM Properties dialog select the following values:
•Bits per second: 38400
•Data bits: 8
•Parity: none
•Stop bits: 1
•Flow Control: none
7Click OK.
8Press ENTER. After establishing a connection, TSmonitor starts automatically.
NOTE:
9Log on as administrator. The command is “lgi”. The user name is “admin”. The password is “secure”.
10 Type “lfw”.
11 You are prompted to click Transfer > Send.
12 Browse to the appropriate firmware file. The file extensio n is “FBI”. Make sure that the selected pro tocol
is XMODEM. Click Send.
The autoloader resets automatically after the firmware has been loaded.
If the autoloader has been switched offline by operator panel activity, manually
restore the autoloader to an online state. You may also need to log off from a
previous logon. To do so, type “lgo”.
Performing System Test
System Test cycles the autoloader through the process of loading, calibrating, and unloading all ca rtridges
in the carousel.
Running a system test verifies the basic operational soundness of the autoloader and tape drive. All regular
backup or restore operations are suspended while a system test is in progress.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – Diagnostic appears. Press ENTER to select.
3Press + or – until Loader Diag appears. Press ENTER to select.
4System Test appears. Press ENTER to select.
5Select Cycles appears. Press + or – to select from 270, 540, 1080, or Endless.
6Press ENTER to begin the test.
Messages are posted that report the progress of the tests being run.
FastStor 2 User’s Guide25
Page 32
7Press CANCEL to end the test.
Retrieving Information
The Information menu provides access to information about the autoloader cycle count, recent events that
occurred on the autoloader, and to the firmware level.
Viewing Error Logs
This option provides access to the autoloader errors and events (see Viewing Autoloader Error Codes on
page 47 for a description of error codes).
1Press + or – until Go offline appears. Press ENTER.
2Press + or – Information appears. Press ENTER to access the available options.
3Press + or – until Loader Info appears. Press ENTER to access the available options.
4Press + or – until Error Log appears.
5Press ENTER to access logged errors.
NOTE:
6Press + or – to display each error in the log. Press ENTER to access additional information about the
error.
7Press CANCEL when done.
Refer to Viewing Autoloader Error Codes
numbers generated in the log.
The most recent entry is number 0 and older entries are ne gative number s.
on page 47 for descriptions of the possible autoloader error
Displaying Cycle Count
This option displays the total system cycle count, which increments each time a tape is loaded into the drive
or exported from the autoloader.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – Information appears. Press ENTER to access the available options.
3Press + or – until Loader Info appears. Press ENTER to access the available options.
4Press + or – until Cycle Count appears.
The operator panel displays the total cycle count.
5Press CANCEL when done.
Displaying Product Version
This option displays the overall product versio n of the au to lo ad er .
1Press + or – until Go offline appears. Press ENTER.
2Press + or – Information appears. Press ENTER to access the available options.
3Press + or – until Drive Info appears. Press ENTER to access the available options.
4Press + or – until Product Rev appears. The operator panel displays the product version.
26Managing the Autoloader
Page 33
5Press CANCEL when done.
Viewing Serial Numbers
At any time, you can display the serial number for the overall product or for the drive.
Displaying the Autoloader Serial Number
This option displays the serial number of the autoloader.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – Information appears. Press ENTER to access the available options.
3Press + or – until Loader Info appears. Press ENTER to access the available options.
4Press + or – until Serial Number appears. The operator panel displays the serial number.
5Press CANCEL when done.
Displaying the Drive Serial Number
This option displays the serial number of the drive.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – Information appears. Press ENTER to access the available options.
3Press + or – until Drive Info appears. Press ENTER to access the available options.
4Press + or – until Serial Number appears. The operator panel displays the serial number.
5Press CANCEL when done.
Viewing Firmware Levels
At any time, you can display the current versions of firmware for the overall product as well as for the drive.
Displaying Autoloader Firmware Version
This option displays the version of the firmware currently installed on the autoloader.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – Information appears.. Press ENTER to access the available options.
3Press + or – until Loader Info appears. Press ENTER to access the available options.
4Press + or – until Firmware Rev appears. The operator panel displays the revision of the firmware
currently installed in the autoloader.
5Press CANCEL when done.
Displaying Drive Firmware Version
This option displays the version of the firmware currently installed on the drive.
1Press + or – until Go offline appears. Press ENTER.
2Press + or – Information appears. Press ENTER to access the available options.
3Press + or – until Drive Info appears. Press ENTER to access the available options.
4Press + or – until Firmware Rev appears. The operator panel displays the revision of the firmware
currently installed in the autoloader.
FastStor 2 User’s Guide27
Page 34
5Press CANCEL when done.
28Managing the Autoloader
Page 35
Using the Remote Management Unit
This section discusses using the remote management unit (RMU) interface. The RMU comes preinstalled
in your autoloader. Before it can be used, though, you must configure it. Refer to Configuring the Remote
Management Unit on page 14.
Overview
You can manage your autoloader remotely over an IP network by means of a web browser. All available
functions are accessible without the need of a de dic at ed ser ver or se pa ra te soft wa re . The op er a tor pan e l
Commands menu is not accessible by means of the RMU, but much of the functionality available under
Commands can be found in the RMU Maintenance page.
NOTE:
RMU functionality is as follows:
•Configure the autoloader, drive, and media
•Reset, save, and reload the configuration
•Display autoloader, drive, and media status
•Configure the logs and traces
•Display logs and traces
•Administer passwords
•Set the time and date
•Configure event notification
•Reset the autoloader
•Run autoloader operations
•Perform diagnostic tests
•Update autoloader and drive firmware
If the RMU is in operation, you only have access to the operator panel
Information menu. In order to go offline and manage the autoloader by means
of the operator panel, you have to log off the RMU.
In addition to these functions, the RMU interface offers help pages and support information.
FastStor 2 User’s Guide29
Page 36
Logging In
The RMU supports three levels of user account:
User ClassStandard UserAdministratorsService
Account Level
Users who need
general
Description
Default Password
Best practice is to change the default password immediately after you log in the first time, and periodically
thereafter.
User tasks are assigned to one or more of the three user profiles:
FunctionalityStandard UserAdministratorsService
Information MenuXXX
Status MenuXXX
Configuration MenuN.A.XX
Maintenance Menu w/out
Advanced Diagnostics
configuration and
status information of
the autoloader
std001adm001ser001
N.A.XN.A.
123
Users who
manage backups
and maintain the
autoloader from a
remote location
Engineers who use
the RMU as a tool
for troubleshooting
and analyzing
exceptional
situations remotely
Maintenance Menu w/
Advanced Diagnostics
Log MenuN.A.XX
N.A.N.A.X
Saving and Restoring Vital Product Data on the RMU
The vital product data (VPD) consists of the following pieces of information:
•SCSI ID
•Operating mode
•SCSI drive speed
•Barcode reader enablement status
•Unit serial number
VPD values can be saved on the RMU. Saving this information on the RMU makes it easy to restore the
VPD in case the unit is ever damaged.
If any VPD parameters change after the unit is set up, click SAVE on the RESET page available through
the RMU Configuration page. Always save the most current values.
30Using the Remote Management Unit
Page 37
NOTE:
The operator panel Configuration menu presents an option to reset, but not
an option to save.
Checking the Quick Status
A table containing an array of basic status information appears on the right side of the RMU display. This
Quick Status table appears on all RMU pages.The follo wing pieces of information are displayed in the Quick
Status table:
LabelDescription
NameThe name of the autoloader
StatusThe overall status of the autoloader by icon
LockA lock to show the administrator is in the process of making
configuration changes. Valid values for "Loader Lock" are None, RMU,
SCSI, OCP and MONITOR. OCP is the term used for operator panel.
Cartridge in driveThe slot number of the tape currently mounted in the tape drive
Drive StatusIndicates by icon the overall status of the tape drive. The green "ok" icon
indicates that the autoloader is fully operational and that no user
intervention is required. The orange/yellow question mark indicates that
user intervention is necessary but that the autoloader is still operational.
The red cross indicates that user interven tio n is req uir ed an d that th e
autoloader is not operational
Drive ActivityThe current activity of the tape drive
Robotic ActionThe current activity of the autoloader’s robotics
TimeThe total amount of time the autoloader has been in operation
Drive Error CodeThe code of the last error that occurred. Clicking on this code takes the
user to a description of the code
Using the RMU Information Pages
These information pages display general information about the autoloader or the drive. These pages are
accessible by all user account levels. No changes can be made by the user.
The following pieces of information are reported for the autoloader:
LabelDescription
Serial numberThe serial number of the unit
TemperatureThe current operating temperature of the unit
Product IDFastStor 2.1
Controller firmware
revision
The version number of the robotics controller firmware
Firmware build dateThe date is displayed in the format MM-DD-YYYY
Number of firmware
updates
Number of power upsThe number of times the autoloader has been powered on
Barcode readerIndicates whether or not the barcode reader functionality has been
IP addressThe IP address is displayed in the format xxx.xxx.xxx.xxx
MAC addressThe media access control number, a unique number for each piece of
The following pieces of information are reported for the drive:
LabelDescription
Vendor IDThe drive vendor’s ID number
Product IDThe drive’s product ID number
The build number of the firmware bootcode
The number of times the firmware has been updated
enabled
hardware
Serial numberThe drive’s serial number
Product revisionThe drive’s product revision number
Firmware revisionThe drive’s firmware revision number
Data compressionIndicates whether or not data compression has been turned on
Interface typeSCSI
SCSI IDThe drive’s current SCSI ID
Speed SelectionThe drive’s current speed
TemperatureThe drive’s current operating temperature
Drive Cooling RequestN.A.
Using the RMU Status Pages
These information pages show the general status of the autoloader or the media. These pages are
accessible by all user account levels. No changes can be made by the user.
The following pieces of information are reported for the autoloader:
LabelDescription
StatusGood, Warning, or Error
Cartridge in operationThe number of the cartridge currently in operation
32Using the Remote Management Unit
Page 39
LabelDescription
Number of load-unload cyclesNumber of load and unload cycles
Operation timeTime since first start.
Current drive statusCurrent status of the drive
Current drive activityCurrent activity of the drive
Current robotic actionNumber of retries
Barcode reader enabledYes or No
The following pieces of information are displayed for the media:
LabelDescription
Slot numberThe home slot number, 1-8
StatusGood, Warning, or Error
In driveThe drive number, if any.
BarcodeThe barcode number
Write-protectedYes or No
Using the RMU Configuration Pages
CAUTION:
Only administrators and service personnel have access to the RMU Configuration page. The following
parameters can be set by means of the Configuration page:
•Device
•Network
•User
•Real Time Clock
•Log
•Event Notification
•Reset
NOTE:
The Configuration pages of the RMU interface pre sent device specific
settings to be selected or specified. Changes take effect only after a
device reset.
The RMU Configuration page functionality is not the same as the functio nality
available by means of the operator panel Configuration menu. Refer to
Understanding the Menu Structure
on page 13.
Configuring the Device
The following parameters can be configured for the device:
FastStor 2 User’s Guide33
Page 40
LabelDescription
Loader SCSI IDSelect the SCSI ID for the autoloader.
NOTE: This feature is not available for the LTO version of the FastStor 2.
Drive SCSI IDSelect the SCSI ID for the drive.
Autoloader modeSelect the mode for the autoloader. Refer to Autoloader Operating Modes
on page 22.
Barcode reader enabledSelect Yes or No.
Configuring the Network
The following parameters can be configured for the network:
LabelDescription
DHCP addressIf DHCP mode is selected, the manual entries are disabled and are not used
HostnameSpecify a hostname.
IP addressSpecify an IP Address in xxx.xxx.xxx.xxx format
Network MaskSpecify a network mask in (xxx.xxx.xxx.xxx) format.
Gateway
Address
NOTE:
Specify the gateway address in (xxx.xxx.xxx.xxx) format.
After submitting the new information, you are asked to confirm the change.
Configuring the User
The following parameters can be configured for the user:
LabelDescription
Access levelThere are three user account levels available in the system.
Access level nameThe name for each user account level can be changed. The
names entered here are used on the login screen. The currently
logged in user account level name is displayed at the bottom of
the left banner on each page
PasswordThe password for each user account level can be changed. In
order to change the password for the selected password remove
the **** that are the default and type in a new password.
When changing the access level name, a new password has to
be entered for the new access level. It can be the old password
or a completely new one, but the password must be entered.
Repeat passwordThis entry must match the previous entry.
OCP access pin enabledAn optional operator panel access pin code is used to control
access to the operator panel.
34Using the Remote Management Unit
Page 41
OCP access pin codeFour digits.
Repeat OCP access pin codeThis entry must match the previous entry.
Support name
Support phoneSpecify the phone number to dial in case of a support request.
Support emailSpecify the email address to cont act in case of a support req uest.
Specify the name that is displayed in the support page as contact
point.
Configuring the Real Time Clock
The following parameters can be configured for the real time clock (RTC):
LabelDescription
Timestandard or 24 h & the month or day listed first
DateDD-MM-YYYY
Configuring the Log
The following parameters can be configured for the log:
LabelDescription
Trace Log ModeError and trace logs can be enabled or disabled through
filtering options. Because the filters apply during log entries in
the database and are not retrieve filters, events that have
been filtered out are permanently unretrievable. Choices are
“off,” “on,” and “stop trace at first error.”
Trace LevelOnly the service level user can configure the trace level.
Trace FilterOnly the service level user can configure the trace filter
options.
Configuring Event Notification
The following parameters can be configured for event notification:
LabelDescription
Notify errorsSpecify whether or not notifications of errors are to be e-mailed to
users.
Notify warnings
To email addressSpecify the e-mail address used to which to send notification s of
Email domainThe domain name to use. The autoloader itself creates the correct
Specify whether or not notifications of warn ings a re to be e-maile d
to users.
errors or warnings. Use the format user@domain.domain_type.
email address from using this domain name as the from e-mail
address.
FastStor 2 User’s Guide35
Page 42
SMTP server address IP address of the SMTP server used to send mail.
Resetting the Configuration
The following parameters can be reset:
LabelDescription
Restore factory defaultsPress Reset to restore the factory defaults. Power cycle the
unit after the reset is completed.
Using the RMU Maintenance Pages
Only administrators and service personnel have access to the RMU Maintenance page. The following
parameters can be set by means of the Maintenance page:
•Operations
•General diagnostic
•Advanced diagnostic
•Firmware
•Reset
Running Operations
The Operations page allows users at the system administrator level to run the following predefined
operations:
•Reinitialize library controller
•Perform inventory scan
•Load cartridge into drive
•Unload cartridge from drive
•Import to slot
•Export from slot
•Perform clean process
•Perform drive upgrade
•Bulk exchange
These same operations can be selected by usin g the operator panel. De pending on the operation selected,
a slot number may also be required. All available slots are either enabled or disabled according to the
inventory status of the media. Click Execute to start th e selected operation. There is no stop button to sto p
the selected operation. Wait for the operation to complete and then check the status.
Running the General Diagnostic Test
The General Dia gnostic page allows users at the system administrator level to run the system test. To run
system tests, select the number of test cycles and click Execute. To cancel a test before its normal
completion, click Stop.
36Using the Remote Management Unit
Page 43
Running the Advanced Diagnostic Tests
The Advanced Diagnostic page allows users at the service level to run the following predefined
operations:
•Load/Unload test
•Belt test
•Slider test
•Gripper test
•Picker test
•Door Test
To run system tests, select the number of test cycles and click Execute. To cancel a test before its normal
completion, click Stop.
Updating Firmware
Use the RMU Firmware page to support network-based firmware upgrades for the autoloader. Select the
appropriate file from a PC or network-attached server. Click Update to upload the file to the autoloader.
There is no way to back up the current firmware file, so be su re you have access to older firmware revisions.
Resetting the Autoloader
The Reset page is used to perform an autoloader reset. During an autoloader reset the connection to the
autoloader can be lost. If this happens, reload the RMU page manually.
Accessing Log Files
The RMU Logs page displays log entries for the system or for th e drive. The log entries are browsable. You
can specify the number of entries per page and the en try start nu mber. Log entri es can also be sto red to a
file. Trace logs can be deleted from the system. Refer to Viewing Autoloader Error Codes
descriptions of the possible autoloader error numbers generated in the log.
on page 47 for
FastStor 2 User’s Guide37
Page 44
38Using the Remote Management Unit
Page 45
T roubleshooting and Diagnostics
This section contains information on troubleshooting and diagnosing your autoloader.
Installation Issues
Problems encountered during the installation of the autoloader are usually caused by improper SCSI bu s
configuration, application software configuration errors, or by an incorrectly configured operat ing system. If
the application software that you are using is not communicating with the autoloader after installation, check
the following:
•SCSI ID—The autoloader uses one SCSI ID for the tape drive and one SCSI ID for the autoloader
robotics. Depending on other devices attached to the same SCSI bus and their SCSI IDs, you may
need to change the SCSI ID of the autoloader or tape drive before you can use the autoloader.
Review the manuals for the other devices on the SCSI bus or your operating system to determine
which SCSI IDs are currently in use. See Viewing or Changing the SCSI IDs
instructions about changing the autoload er SC SI IDs.
•SCSI Cabling—Verify that all SCSI cables are securely connected at both ends. Check the length
and integrity of your SCSI cabling. The total length of all cables connected to a SCSI bus must not
exceed 19 feet (6 meters) for a SCSI-1 SE bus, 10 feet (3 meters) for a Fast SCSI (Narrow or Wide)
or an Ultra SCSI (Narrow or Wide) SE bus, 40 feet (12 meters) fo r an LVD bus with multiple devices,
or 82 feet (25 meters) for an LVD bus with a single device. The length of the internal SCSI cabling
inside the autoloader is 2 feet (60 cm). This length must be included in any calculations of cable
length.
on page 21 for
•Termination—If the autoloader is the only SCSI device—other than the SCSI host system
adapter—on the selected SCSI bus, it must be term inated. Likewise, if the autoloader is physically
the last SCSI device on the SCSI bus, it must be terminated. Only the devices physically at the
beginning and end of the SCSI bus should be terminated. Refer to the manua ls supplied with other
devices on the SCSI bus for information on enabling or disabling termination on those devices. To
terminate the autoloader, locate the terminator in the accessories package and press it firmly into
either of the two SCSI connectors on the rear panel of the autoloader. Secure the termina tor by
tightening the finger-screws until snug. The supplied terminator is "dual mode" and works on both
Low-Voltage Differential (LVD) and Single Ended (SE) SCSI buses. Check all SCSI and power
connections and confirm that the unit is attached to a valid SCSI SE or LVD bus.
•Compatibility—Ensure that the autoloader is compa tible w ith the SCSI ho st syste m adapt er and
backup application you plan to use. For a list of compatible SCSI adapters and application software,
check with your SCSI host system adapter manufacturer, backup application vendor, or contact
your service representative (refer to Getting Help
FastStor 2 User’s Guide39
on page 58).
Page 46
NOTE:
•Backup Application Installation—Refer to the documentation included with your backup
application for instructions on how to verify proper installation. Most backup software packages
require an additional module to communicate with the autoloader robotics.
ADIC recommends LVD components. A single ended SCSI host
system bus adapter can work, but severely degr ad es per fo rm a nce.
Also, if there are any SE devices on the same SCSI bus, the entire
SCSI bus negotiates down to SE speed and severely degrades
performance.
NOTE:
•Device Driver Installation—Make sure that the proper device driver, if applicable, is installed for
the autoloader. Contact your service representative for more information.
Many backup applications use their own drivers for the autoloader and
drive. Before installing a driver, make sure it is not in conflict with the
software.
Troubleshooting Matrix
Table 4 on page 40 describes troubleshooting problems and solutions encountered with the autoloader
power source, tape media, cleaning equipment, and SCSI commands.
Table 4Troubleshooting Table
ProblemSolution
Power
Autoloader does not power on• Check all power cord connections.
• Make sure the power switch on the front panel is in the ON
position.
• Make sure there is power to the outlet. T ry an ot he r
working outlet.
• Replace the power cord.
• C on ta ct yo ur serv ice re pr e s enta tive.
No display messages appear• Make sure the power cord is connected.
• Make sure the power switch is on.
• Power cycle the autoloader.
• Download autoloader firmware.
• C on ta ct yo ur serv ice re pr e s enta tive.
40Troubleshooting and Diagnostics
Page 47
Table 4Troubleshooting Table
ProblemSolution
Tape Movement
Tape lodged in drive• Power cycle the autoloader, allow it to complete
initialization, which in rare cases can take as long as 10
minutes, and then retry unloading the tape using the
autoloader operator panel controls.
• Allow the tape drive to complete all operations. This may
take as long as ten minutes if you reset or cycle power on
the autoloader while the cartridge is positioned at the
physical end of the media.
• Make sure that the backup software is not reserving the
slot or preventing the tape drive from ejecting the
cartridge. The backup software needs to cancel the
reservation and any hold it has on the tape drive.
• Temporarily disconnecting the autoloader from the host
server system eliminates the host system and its software
as a problem source.
• C on ta ct yo ur serv ice re pr e s enta tive.
Tape lodged in storage slot• See Removing Cartridges Lodged in Slots
Media
Media barcode labels are not
being read
• Make sure the barcode labels are applied in the correct
orientation on the cartridge.
• Make sure the barcode reader cable is fully seated in the
receptacle on the autoloader.
• If problem continues, contact your service representative.
Cleaning or data cartridge
incompatible with drive
• Make sure you are using cleaning and data cartridges that
are compatible with the drive. The autoloa der
automatically unloads incompatible cartridges to their
original slots, the Media Attention LED flashes, and an
exclamation point (!) appears in the inventory display for
the indicated slot number.
on page 45.
FastStor 2 User’s Guide41
Page 48
Table 4Troubleshooting Table
ProblemSolution
Cannot write to or read from
tape
SCSI ID
Changed drive SCSI ID, but the
host server system does not
recognize the new ID
• Make sure that the cartridge is write enabled (move the
write-protect switch to the enabled position).
• Make sure that the cartridge has not been written using an
incompatible format.
• Make sure that the cartridge is an acceptable format for
your drive type (see Specifications
on page 59).
• Make sure that the cartridge has not been exposed to
harsh environmental or electrical conditions and is not
physically damaged in any way.
• Many backup applications do not read or write to
cartridges that were created using a different backup
application. In this case, you may have to perform an
erase, format, or label operation on the cartridge.
• Make sure you understand any data protection or
overwrite protection schemes that your backup
application may be using, which could prevent you from
writing to a given cartridge.
• R etr y the oper at i on with a dif fer e nt, kno wn go o d ta pe .
• Clean the tape drive. See Cleaning the Tape Drive
on
page 19.
• Make sure that all SCSI devices on the same bus have
unique ID numbers.
• If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through
7 are available.
• Make sure that you cycle power on the autoloader after
changing the SCSI ID.
• R eboot the host server system.
42Troubleshooting and Diagnostics
Page 49
Table 4Troubleshooting Table
ProblemSolution
Autoloader Performance
The autoloader is not efficiently
backing up data
Cleaning
• Check the network bandwidth from the host system. If you
are backing up data over a network, consider comparing
to a local-only backup.
• Make sure the autoloader and tape drive are on their own
SCSI bus and not daisy-chained to another tape drive or
to the hard drive being backed up.
• Make sure the autoloader is connected to an LVD SCSI
bus and there are no SE devices on the same bus,
because this causes the entire bus to negotiate down to
SE speed.
• Clean the tape drive. See Cleaning the Tape Drive
on
page 19 for instructions.
• Try a new cartridge. A marginal cartridge can cause
performance problems due to bad spots on the tape
requiring retries.
• Backing up compressed data lowers performance.
• Check the size of the files. Small file size can impact
performance.
• Confirm that the backup application is utilizing block sizes
of at least 32KB, preferably 64KB. Refer to the backup
application documentation for details.
Cannot load the cleaning
cartridge
• Make sure you are using an allowed cleaning cartridges
(see Specifications
on page 59).
• C on ta ct yo ur serv ice re pr e s enta tive.
Media Attention LED Issues
Contamination by loose debris• Avoid contamination by ensuring that the autoloader is
installed in a clean, contamination-free environment.
Cartridges should be stored vertically in their plastic
cases. Continue cleaning the tape drive as needed.
Contamination by head staining
(Caused by adhesion of
chemicals that are present in
the tape media to the head
surface)
• One or two passes with a cleaning cartridge should
resolve the Media Attention LED caused by normal head
staining. If a cleaning cartridge is unsuccessful in
resolving a cleaning light after 3 or more attempts, the
cleaning cartridge may be contaminated and should NOT
be used in another drive.
Non-acclimated media• A cartridge should be acclimated for at least 24 hours
before being used, particularly if it has been stored at a
substantially different temperature or level of humidity
than the autoloader.
Cleaning cartridge is
incompatible
• Make sure you are using an allowed cleaning cartridges
(see Specifications
on page 59).
FastStor 2 User’s Guide43
Page 50
Table 4Troubleshooting Table
ProblemSolution
Expired cleaning cartridge• Verify the number of cleanings per cleaning tape for your
media type (see Specifications
on page 59).
Bad/defective/contaminated
media
Errors Displayed on Front Panel
“!” in autoloader operator panel
inventory display
There is an error code on the
LCD display
Device Not Detected on SCSI Bus
• If the Media Attention LED is cleared and the drive has
been cleaned, and then immediately reappe ars each time
a particular cartridge is reloaded, that cartri dge should be
suspected as being defective, if it is not an invalid cleaning
cartridge.
•If this occurs, export the cartridge and load a
known good cartridge. In some cases, a
cartridge can be worn out, have a defective
cartridge memory, or have been formatted as a
Firmware Upgrade Tape.
•Any cartridge that is suspected of being
defective or contaminated should NOT be
reused in any drive.
• See Operating the Autoloader
on page 11 for more
information.
• Look up the error code, try to resolve the failure, and
power cycle (see Viewing Autoloader Error Codes
on
page 47).
Connected to a high voltage
differential SCSI bus/host
system adapter
SCSI Errors
Connected to a high voltage
differential SCSI bus/host
system adapter
• At ta ch devic e to a LVD SCS I host system adapter/bus.
• SCSI cable length exceeded, use shorter cable, or
remove other devices from the bus. Device not properly
terminated (see Installation Issues
on page 39).
• Power on device before powering on the host system.
• Check that the device has been powered on and is not in
an error state.
• At ta ch devic e to a LVD SCS I host system adapter/bus.
• SCSI cable length exceeded, use shorter cable, or
remove other devices from the bus (see Installation Issues
on page 39).
• Device not properly terminated.
44Troubleshooting and Diagnostics
Page 51
Table 4Troubleshooting Table
ProblemSolution
SCSI ID
Changed drive SCSI ID, but the
host server system does not
recognize the new ID
• Make sure that all SCSI devices on the same bus have
unique ID numbers.
• If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through
7 are available.
• Make sure that you cycle power on the autoloader after
changing the SCSI ID.
• R eboot the host server system.
Removing Cartridges Lodged in Slots
If the autoloader experiences a severe mechanical problem or if you need to remove cartridges because of
a power failure or other circumstance in which the autoloader is unable to export the cartridges in the
carousel, follow these steps.
NOTE:
1Power off the autoloader as follows:
a. Use the tip of a pen to press the OFF.
CAUTION:
Contact your support representative if a cartridge is lodged in the drive.
Pressing the OFF switch stops th e autoloader from funct ioning, but it
does not remove power from the autoloader. To remove power, you
must disconnect the power cord from the power source.
b. Unplug the power cord from the outlet.
c. Unplu g the powe r co rd from the rear pa n el of th e au to loa d er.
d. Disconnect the SCSI cables from the rear panel of the autoloader.
2If the autoloader is rackmounted, use a screwdriver to remove the screws that secure the mounting
brackets from both sides of the autoloader and remove the autoloader from the rack.
3Place the autoloader on a cleared work space.
4Loosen the thumbscrews on the fan housing and remove the fan housing by gently pulling it straight
back from the rear panel.
5Remove the five screws on the back and the screws on each side of the autoloader cover.
6Remove the autoloader cover by lifting it from the back and easing it out from under the front panel
display cover.
7Lift the cartridge carrier, with each cartridge you want to remove, straight up from the autoloader.
NOTE:
To remove the carrier directly in front of the mail slot, gently rotate the
carousel counterclockwise by moving the belt or carriers until the carrier is
no longer in front of the mail slot.
FastStor 2 User’s Guide45
Page 52
8On each carrier, carefully pull the cartridge lock lever away from the carrier, allowing the cartridge to
slide out of the carrier.
9After removing the cartridges from the desired carriers, reinstall each carrier on the autoloader belt.
•Make sure that the rollers on the bottom of the carrier are aligned in the carrier tracks.
•Make sure that the belt posts beneath each carrier are inserted into the proper autoloa der belt
loop.
NOTE:
There are unused loops on the belt. The proper belt loops have an extra
bump on the outside of the loop.
10 Ensure the carrier is properly installed on the belt by gently pressing on the top o f the carrier and sliding
it back and forth. If it is properly attached to the belt, it should not move. If it does, reinstall the carrier.
11 Replace the top cover of the autoloader and reinstall the cover screws and mounting brackets.
46Troubleshooting and Diagnostics
Page 53
Viewing Autoloader Error Codes
If an error occurs during operation of the autoloader, the autoloader stops the current operation, displays
an error code on the operator panel, and recor ds the error code in an error log. The er ror log has a storage
capacity of 64 entries and is organized as a circular buffer. The ol dest entries ar e deleted at overflow. This
error code is accessible by means of the operator control panel, RMU, and the serial port.
Understanding Error Messages
The error message that is displayed on the operator panel consists of the event seque nce number, the main
error code, the error subcode, and a timestamp.
sequence number
ERROR! -1
Code: BB 95
codesubcode
Error events are sequenced from 0 downward. The designation “-1” for example, indicates the 2nd event.
Error codes break out as shown below:
•Code: BB - Drive unload timeout
•Subcode: 95 - Drive unload operation terminated unsuccessful
See Tables 4
See Table 19
through 18 for explanations of erro r co de s.
for explanations of error subcodes.
Viewing Error Logs
You can view error logs and events either on the operator panel or the RMU.
•To view the error log on the operator panel, see Viewing Error Logs
•To view the error log on the RMU, see Accessing Log Files
on page 37.
on page 26.
Resolving Errors
Unless otherwise noted in the following tables, attempt to resolve the error by cycling power on the
autoloader and retrying the last operation. If the error persists, cont act your service represent ative (refer to
Getting Help
on page 58).
FastStor 2 User’s Guide47
Page 54
Table 5Not Ready Error Codes
Error CodeDetails and Description
01HUnit becoming ready by scanning magazines, etc.
02HManual intervention required.
03HCause not reportable.
04HFirmware upgrade in process.
05HFront door is open.
06HWorking on another SCSI command.
07HCleaning cartridge installed.
08HLoader is in sequential mode.
09HLoader is offline.
0A-0FHReserved.
Table 6Unit Attention Error Codes
Error CodeDetails and Description
10HPower on or reset occurred.
11HMedia may have changed.
12HMedia removal prevented.
13HInvalid cartridge.
14HNot ready to transition.
15HMode parameters changed.
16HMicrocode has changed.
17HDoor was open and was closed again.
18HSCSI bus type changed to SE.
19HSCSI bus type changed to LVD.
1AHInvalid cleaning cartridge.
1BHInvalid upgrade tape.
1CHCleaning requested.
1DH-1FHReserved.
Table 7Recovered Error Codes
Error CodeDetails and Description
20HError log overflow.
21HSCSI parity error.
48Troubleshooting and Diagnostics
Page 55
Table 7Recovered Error Codes (Continued)
Error CodeDetails and Description
22H-2FHReserved.
Table 8Hardware Error Codes
Error CodeDetails and Description
30HMedia not present.
31HPOST soft failure.
32HLoader communications timeout.
33HLoader communications UART error or buffer overflow.
34HBad status returned from loader.
35HUnexpected status from test.
36HCartridge has no home.
37HTape drive handle problem.
38HNo cartridge in drive during unload.
39HLoader mechanism problem after retries.
3AHTimeout moving cartridge.
3BHReserved.
3CHCould not unlock door after retries.
3DHError during scanning.
3EHCould not lock door after retries.
3FHUne xpected door open.
40HDid not find all expected slots during elevator movement.
41HCartridge already in drive during cartridge loading.
42HSlot empty during cartrid ge loadin g.
43HCleaning tape expired.
44HCleaning failed.
45H-4FHReserved.
Table 9Illegal Request Error Codes
Error CodeDetails and Description
50HNo slot free for transfer.
51HAll slots empty.
FastStor 2 User’s Guide49
Page 56
Table 9Illegal Request Error Codes (Continued)
Error CodeDetails and Description
52HParameter length error.
53HSCSI invalid opcode.
54HInvalid element address.
55HInvalid field in CDB.
56HInvalid mode on write buffer.
57HInvalid drive specified.
58HInvalid test number at diagnostic.
59HInvalid offset on write buffer.
5AHInvalid size on write buffer.
5BHBad controller image checksum.
5CHInvalid LUN
5DHParameter list error: invalid field.
5EHParameter list error: parameter not supported.
5FHParameter value invalid.
60HSaving parameters not supported.
61HCleaning slot empty.
62HCleaning slot doesn’t have cleaning tape.
63HSCSI invalid ID message.
64HMedia load/eject failure.
65HDestination element full.
66HSource slot or drive empty.
67HUnrecognized loader command.
68HWrong header length.
69HBad sequence number.
6AHWrong checksum.
6BHCommand unspecified.
6CHConfiguration problem: no bar code reader installed.
6DHFlash image does not fit boot code.
6EHMedium removal prevented by drive.
6FHFirmware image contains wrong personality.
81HInvalid command errorThis error indicates that the robotics have received an invalid
command issued by the library controller. A communication
failure or non-matching autoloader code.
82HDevice status not
suitable to execute this
command
If the robotics are busy, some commands cannot be executed
at the same time. This error indicates a probable violation.
This is not an error condition, but does result in busy being
reported to the host system for the requested SCSI command.
83HInventory not validThe cartridge inventory is not valid because of manual
changes or previous fatal errors. Update the inventory using
appropriate Set Slot Status commands.
84HSource element not
The transport source element is empty.
ready
85HDestination element not
The destination element is full.
ready
86HUser has attempted to
access the door while
Finish importing or exporting a cartridge. Then retry the
operation.
media removal is
prevented
87HA robotic command has
Use the Configuration/Reset command to reset the unit.
timed out
88HCommunications error
during loop-back
FastStor 2 User’s Guide51
Cycle power on the autoloader and attempt the operation
again. If the error recurs, contact your service representative
(refer to Getting Help
on page 58).
Page 58
Table 12Robotic Control Error Control (Continued)
Error CodeDescriptionDetails
89HTimeout detected by
the autoloader on BHC
testing
8FHNo error after
autoloader recovery
Cycle power on the autoloader and attempt the operation
again. If the error recurs, contact your service representative
(refer to Getting Help
on page 58).
Cycle power on the autoloader and attempt the operation
again. If the error recurs, contact your service representative
(refer to Getting Help
on page 58).
Table 13Function Errors
Error CodeDescriptionDetails
90HMechanical initialization
failure
Use Configuration > Reset to reset the unit. If the error
recurs, contact your service representative (refer to
Getting Help
on page 58).
91HInventory scan failureUse Commands > Reinventory to perform an inventory
Verify. If the error recurs, contact your service
representative (refer to Getting Help
on page 58).
97H-9FHReserved.Not Applicable.
Table 14Low Level Axis Error Codes
Error CodeDescriptionDetails
A0HBelt axis errorAn error occurred during cartridge carrier movement
(position not found).
A1HSlider axis errorTransport slider unable to reach estimated position.
A2HGripper position errorGripper unable to reach position.
A3HCartridge pick errorMissing cartridge during pick operation of gripper.
52Troubleshooting and Diagnostics
Page 59
Table 14Low Level Axis Error Codes (Continued)
A4HDoor function errorSlider door in front bezel not in the requested position
during device operation.
A5HFan ErrorAutoloader processor detected a fan error.
Table 15Electronic Hardware Error Codes
Error CodeDescriptionDetails
B0HROM errorCycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
service representative (refer to Getting Help
on page
58).
B1HRAM error.Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
service representative (refer to Getting Help
on page
58).
B2HNVRAM errorCycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
service representative (refer to Getting Help
on page
58).
B5HDisplay errorCycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
service representative (refer to Getting Help
on page
58).
B6HMemory errorCycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
service representative (refer to Getting Help
on page
58).
B7HTimeout on autoloader
command
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
service representative (refer to Getting Help
on page
58).
B8HBarcode errorUse Commands > Re-inventory to perform an
inventory rescan.
If the problem recurs, replace the barcode reader.
B9HDa tabase er ro rContact your service representative (refer to Getting
Help on page 58).
Table 16Drive Error Codes
Error CodeDescriptionDetails
BAHDrive load timeoutCycle power on the autoloader. Verify that the fan is
operational. If the error recurs, contact your service
representative (refer to Getting Help
FastStor 2 User’s Guide53
on page 58).
Page 60
Table 16Drive Error Codes (Continued)
BBHDrive unload timeoutCycle power on the autoloader. Verify that the fan is
operational. If the error recurs, contact your service
representative (refer to Getting Help
on page 58).
BCHOver temperature
problem
Cycle power on the autoloader. Verify that the fa n is
operational. If the error recurs, contact your service
representative (refer to Getting Help
on page 58).
BDHNo connection to driveCycle power on the autoloader and attempt the operation
again. If the error recurs, contact your service
BEHGeneric drive response
error
BFHDrive broken, needs
repair
representative (refer to Getting Help
Cycle power on the autoloader and attempt the operation
again. If the error recurs, contact your service
representative (refer to Getting Help
Cycle power on the autoloader and attempt the operation
again. If the error recurs, contact your service
representative (refer to Getting Help
on page 58).
on page 58).
on page 58).
Table 17Barcode Error Codes
Error CodeDescriptionDetails
C0HThe Library Verify reports that the
autoloader has detected different
reading results for a single barcode
Check barcode labels. Use
Commands > Re-inventory to
perform an inventory rescan.
label.
C1H-CFHReserved.Not Applicable.
Table 18Network Error Codes
Error
Code
DescriptionDetails
D0HError at network initializationCheck the cable connection and the network
configuration, then retry the operation . If no t
successful, contact your service
representative (refer to Getting Help
on page
58).
D1HTelnet server errorCheck the cable connection and then power
cycle the unit. If the problem recurs, contact
your service representative (refer to Getting
Help on page 58).
D2HWeb server errorCheck the cable connection and then power
cycle the unit. If the problem recurs, contact
your service representative (refer to Getting
Help on page 58).
D3HRMU EEPROM access errorCheck the RMU connectivity and then power
cycle the unit. If the problem recurs, contact
your service representative (refer to Getting
Help on page 58).
54Troubleshooting and Diagnostics
Page 61
Table 18Network Error Codes (Continued)
Error
Code
DescriptionDetails
D4HNo RMU foundCheck the RMU connectivity and then power
cycle the unit. If the problem recurs, contact
your service representative (refer to Getting
Help on page 58).
D5HError in write data to RMU EEPROMCheck the RMU connectivity and then power
cycle the unit. If the problem recurs, contact
your service representative (refer to Getting
Help on page 58).
Table 19Subcode Descriptions
Error CodeDetails and Description
00HNo error.
01HCommunication timeout.
02HLength expired before expected character got.
03HAny other kind of drive error.
10HStart pattern missing.
11HSequence enumeration error.
12hPacket length error.
13HChecksum mismatch.
14HEnd pattern missing.
15HDrive busy -- command rejected.
16HGeneral drive error.
17HByte stuffing error.
18HCommand negative acknowledged.
21HCarrier state error.
22HRepetitions error. Number of repetitions reached.
23HMove to slot position repetitions error. Number of repetitions at move to slot reached.
24HMove to eject position repetitions error. Number of repetitions at move to eject position
reached.
25HBelt start error. Start of belt motor unsuccessful.
26HBelt backward start error.Start of belt motor unsuccessful.
27HBelt home error. Home carrier at move to home position not found.
28HUnexpected belt home error. Unexpected home carrier detected at belt movement.
29HBelt door stop error. Belt stopped by door opening.
FastStor 2 User’s Guide55
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Table 19Subcode Descriptions (Continued)
Error CodeDetails and Description
2AHBelt position error at move to carrier 1 (home slot).
2BHBelt position error at move to carrier 2.
2CHBelt position error at move to carrier 3.
2DHBelt position error at move to carrier 4.
2EHBelt position error at move to carrier 5.
2FHBelt position error at move to carrier 6.
30HBelt position error at move to carrier 7.
31HBelt position error at move to carrier 8.
32HBelt position error at move to carrier 9 (o pt ion a l ).
33HBelt position error at move to carrier 10 (optional).
35HGripper start error.Start of gripper motor unsuccessful.
36HGripper open error. Gripper open position not reached.
37HGripper close error. Gripper close position not reached.
38HGripper hold error. Gripper hold/closed position not reached.
39HGripper unexpected closed erro r. Gripper closed although a cartri dg e should be the r e.
40HSlider start error. Start of slider motor unsuccessful.
41HSlider home error. Slider home position not reached.
42HSlider forward positioning error. Slider position in forward direction not reached.
43HSlider complex forward positioning error. Slider position in a complex forward movement
not reached.
44HSlider backward positioning error. Slider position in backward direction not reached.
45HSlider complex backward positioning error. Slider position in a complex backward
movement not reached.
46HSlider lost steps at forward movement.
47HSlider lost steps at complex forward movement.
48HSlider lost steps at backward movement.
49HSlider lost steps at complex backward movement.
4AHWrong slider start position at forward movement.
4BHWrong slider start position at complex forward movement.
4CHWrong slider start position at backward movement.
4DHWrong slider start position at complex backward movement.
4EHError in slider adaption.
56Troubleshooting and Diagnostics
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Table 19Subcode Descriptions (Continued)
Error CodeDetails and Description
50HDoor open error. Door open position not reached.
52HDoor repetitions error. Door close repetitions reached.
60HAxis initialization error. Initialization of all axis not successful.
61HCarrier position error.
70HUnknown cartridge error.
71HDoor close error at import/export.
72HWrong source carrier state.
73HWrong destination carrier state.
74HMultiple carrier state.
75HExpected cartridge in transit not foun d.
76HUnexpected cartridge in transit found.
79HDoor error (door not closed) after import, cartridge already imported.
81HDrive wakeup failed.
88HError accessing the slot status in system database.
90HRobotic load operation could not reach the cartridge present position.
91HNo drive activity after the load operation.
92HTimeout while loading cartridge.
93HNo drive activity after the unload operation.
94HTimeout while unloading cartridge.
95HDrive unload operation terminated unsuccessful.
96HRobot could not detect an ejected cartridge at unload oper ation.
97HNo slot was free at robotic unload operation.
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Getting Help
Before calling ADIC Technical Assistance Center (ATAC), follow these steps - so that you can take full
advantage of your call:
•Review all documentation carefully.
•Be prepared to explain whether the software or hardware has worked properly at anytime in the
past. Have you changed anything recently?
•Pinpoint the exact location of your problem, if possible. Note the steps that led to the problem. Are
you able to duplicate the same problem or is it a one-time occurrence?
•Note any error messages displayed on your PC screen or file server. Write down the exact error
message.
•If at all possible, call while at your computer, with the autoloader installed and turned on.
•If running on a network, have all relevant information available (for example, type, version #,
network hardware, etc.).
•Be prepared to provide:
•Your name and your company's name
•Model number
•Serial number of the autoloader (obtained from the rear panel of the unit)
•Serial number for the Firmware Revision of Autoloader and Drive, accessed using the
autoloader's Information menu (see Viewing Firmware Levels
)
•Software version numbers
•Device driver information
•Host system application name and version
•Hardware configuration, including firmware versions, date, and number
•Type of PC, DOS version, clock speed, RAM, network type, network version, and any
special boards installed
•A brief description of the problem
•Where you purchased your autoloade r
Having this information available when you call for customer assistance enables the ADIC Technical
Assistance Center personnel to resolve your problem in the most efficient manner possible.
58Troubleshooting and Diagnostics
Page 65
Specifications
Use the following information to learn more about the physical requ irements necessary to use and store the
autoloader, the capacity capabilities necessary to operate the autoloader, the environmental requirements
necessary to operate the autoloader, and the oper ational require ments and media re quirements for pro per
use of the tape drive.
Physical
Table 20 provides the physical requirements necessary to use and store your autoloader.
Table 20Physical Specifications
CharacteristicProduct AlonePackaged
Height8.8 cm (3.5 in.)20.3 cm (8.0 in.)
Width42.2 cm (16.6 in.)60 cm (23.6 in.)
Depth61.7 cm (24.3 in.)74.2 cm (29.2 in.)
Weight9.5 kg (21.0 lb)13.2 kg (29.0 lb)
Capacity
Table 21 provides the capacity specifications for your autoloader with an SDLT-600 tape drive.
Compressed: 4800 GB (assuming 8 cartridges and 2:1
compression)
Maximum data transfer rateNative: 36 MBps
Compressed: 72 MBps
FastStor 2 User’s Guide59
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Table 21SDLT-600 Autoloader Specifications
CharacteristicSpecification
Number of slots8
MTBF250,000 hours
InterfaceLVD Ultra SCSI, 68-pin HD connector
Environment
Table 22 provides the environmental requirements necessary to operate your autoloader.
Table 22Environmental Specifications
CharacteristicSpecification
Temperature
Operating10º to 40ºC (50º to 104ºF)
Non-operating-40º to 66ºC (-40º to 151ºF)
Recommended operating temperature20º to 30º C (68º to 86º F)
Temperature shock immunity - maximum rate of
change
Humidity
Operating20% to 80% RH non-condensing
Non-operating10% to 95% RH non-condensing
Altitude
Operating-152.4 to 9144m (-500 to 30,000 ft)
10º C per hour (50º F)
Tape Drive
Table 23 provides the requirements necessary to operate your autoloader configured with an SDLT-600
tape drive.
Table 23SDLT-600 Tape Drive Specifications
DescriptionSDLT-600
Read/write transfer rate: maximum sustained Non-compressed mode:36 MBps
Compressed (2:1 typical): 72 MBps
Burst transfer rate160 MBps
Average access time79 seconds
Loading time to BOT (for previously written
tape)
60Specifications
12 seconds
Page 67
Table 23SDLT-600 Tape Drive Specifications
DescriptionSDLT-600
Unloading time from BOT12 seconds
MTBF250,000 hours
Interface typeLVD Ultra-2 SCSI
Media
Regarding media, observe these genera l rules:
•Use only drive-appropriate formatted cartridges. Formatted cartridges contain embedded servo
code, written on the media, during the cartridge man ufacturing process. Car tridges cannot be b ulk
erased or degaussed.
•Clean the tape drive when the Clean Drive LED is illuminated. Be sure to use only drive-appropriate
cleaning cartridges.
Table 24
Table 24Super DLTtape II Media Specification s
CharacteristicSuper DLTtape II Media
Super DLTtape II format
capacity
Basic descriptionAdvanced metal powder
Tape length630m (2,066 ft)
Cartridge dimensions104.1 x 104.1 x 25.4 mm
Shelf life30 years minimum @ 20° C, 40% RH (non-condensing)
Cartridge life1,000,000 passes (approximately 2000 full backup or restore
Cleaning20 uses
provides the media requirements necessary to use the SDLT-600 tape drive.