Quantum DXi3500, DXi5500 User's Guide
DXi3500 and DXi5500
Contents 0
DXi3500 and
DXi5500 Site
Planning Guide
Product Overview
The DXi-Series disk backup and replication appliances use Quantum’s data
de-duplication technology to expand the amount of backup data users can
retain on fast-recovery RAID systems by 10 to 50 times. The result is a costeffective way for IT departments to store backup data on disk for months
instead of days, providing high speed, reliable restores, increasing available
data recovery points, and reducing media management. For disaster
recovery in distributed environments, the DXi-Series appliances make
automated, WAN replication practical by dramatically reducing the
bandwidth required to move backup data securely between sites. DXiSeries solutions are integrated appliances that are easy to install and use
with all leading backup applications. They provide best-in-class
performance and flexible, easy-to-use interface options including NAS,
virtual library or mixed presentations along with Fibre Channel and iSCSI
connectivity. DXi-Series appliances are part of a comprehensive set of
backup solutions, serviced and supported by Quantum, the leading global
specialist in backup, recovery, and archive.
Product Overview....................................... 1
Included with your DXi-Series ................... 1
Installation.................................................. 2
Self Installation ....................................... 2
Rack Compatibility .................................. 3
DXi-Series Setup and Configuration ...... 3
Professional Services............................... 3
Service......................................................... 3
DXi-Series Warranty................................. 3
StorageCare™ Guardian .......................... 4
Service Package Upgrades ...................... 4
DXi-Series Specifications............................ 5
Physical Characteristics........................... 5
Performance Characteristics................... 6
Environmental Specifications................. 6
Included with your DXi-Series
The DXi-Series is fully configured to your specifications and pre-tested in
the factory. Every DXi-Series base system arrives on a pallet with all parts
included and ready to install. Each system comes with an accessory kit
containing rack-mount hardware, Quick Start Guide, and Documentation
CD which includes the User’s Guide.
DXi3500 and DXi5500 Site Planning Guide
Installation
Self Installation 0
The DXi-Series device was designed with midrange backup needs in mind. It’s easy, selfguided installation and service wizards make initial implementation simple. Basic
installation instructions are included in the Quick Start Guide attached to the outside of
the DXi-Series box and also on the documentation CD included in the accessory kit.
The following skills are required to install the DXi-Series in a standard rack environment:
• Ability to lift 50 lbs.
• System Administrator skills for the technologies being implemented
• Basic understanding of Ethernet or Fibre Channel interfaces and connectivity
• Basic understanding of the Operating System(s) in the installation environment
• Ability to modify configuration files as necessary, including root/admin access
privileges
• Ability to install device drivers
• Previous experience installing other storage devices (e.g. tape or disk drive based
storage)
• Ability to follow written instructions
• Basic understanding of tape drive and library technology as well as their use
Deploying the DXi-Series can be complex in certain environments. We recommend that a
deeper skills assessment be performed to determine the shortest path to a successful
implementation.
If you desire assistance with deployment of the DXi-Series into your backup environment,
Installation and Professional Services from Quantum or an authorized service partner are
available. Please contact your local Quantum sales representative for further information.
Please note that Quantum is not responsible for:
• Installation or configuration of operating systems or OS patches
• Installation or configuration of backup, archive, HSM, or other software applications
unless sold by Quantum
• Installation or configuration of non-Quantum supplied hardware
• Performance tuning
• Host network connectivity
• FC Switch, HBA, and/or cabling documentation
• Project management and scheduling of other vendors and services
• Customer facility modifications required to support Quantum equipment
• Damage to Quantum supplied equipment due to customer negligence or operation of
equipment in an improper environment (e.g. excessive dust, improper power or
grounding, excessive heat, excessive vibration, etc.)
• Any items or services not specifically listed here, unless previously agreed to in an
authorized written contract or purchase order between you and Quantum
2 Installation
DXi3500 and DXi5500
Rack Compatibility 0
DXi-Series Setup and Configuration 0
Professional Services 0
Nearly all standard four-post EIA 19” server racks are compatible with the DXi-Series
rack mount kit. To verify if your rack is compatible with the DXi-Series rack mount kit,
contact your Quantum Sales Representative.
After you have installed the hardware, you are ready to configure your DXi-Series
settings. A setup wizard is available through the web based remote management pages to
guide you through all the steps necessary to configure your DXi-Series. The remote
management web pages allow you to reconfigure your DXi-Series at any time.
When you first power on the DXi-Series, the remote management pages display the setup
wizard, which walks you through the initial configuration of the DXi-Series basic
operational settings, including network settings that enable you to access the library from
the web browser.
Required Network Information: to utilize the remote management pages of the DXi-Series,
you must have an available IP address or a DHCP server to assign an IP address at the
time of installation.
You and other administrative users can always return to the remote management pages to
modify all DXi-Series settings, including network settings. Refer to the DXi3500 and
DXi5500 User’s Guide included on the documentation CD for additional information on
initially configuring your DXi-Series.
If you should require on-site assistance with installation, Quantum Professional Services
are available on a flat-fee basis. Installation and Professional Services include travel,
lodging, and overhead expenses for one trip. If installation is performed outside of normal
business hours (8-5, M-F), an additional 50% uplift charge will apply. After hours
installation must be negotiated in advance.
Service
DXi-Series Warranty 0
Phone support for the installation process is available via the Quantum support number
for your area. Customers in US and Canada may call 1-800-284-5101.
The DXi-Series’s warranty includes one year next business day exchange of Customer
Replaceable Units (CRUs) and one year next business day, on-site replacement of Field
Replacement Units (FRUs). This warranty covers the DXi-Series and all drives, and
includes firmware downloads, telephone support, E-mail Home, and Internet access to
Quantum’s online Customer Support website. The Quantum Customer Support website
features online service request processing, web-based event status tracking, and a
comprehensive Knowledge Base. Quantum’s Knowledge Base gives you 7X24 real-time
electronic access to complete product and support resources and the expertise of
Quantum’s Global Services organization.
• CRUs*: hard drives, cooling fans, power supplies, and battery backup unit (BBU)
• FRUs*: Chassis, back fan (DXi3500 only), Optyon™ Compression card, RAID
controller cards.
* The above lists may not be comprehensive. For additional information on CRUs and FRUs, please
contact your Quantum sales representative.
Service 3
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