Quanta Computer OA8WM3B2200BG User Manual

Maintaining Y our

Gateway M275

This chapter provides basic information about maint aining your convertible tablet PC hardware and software. Read this chapter to learn how to:

■ Care for your convertible tablet PC

■ Protect your convertible tablet PC from viruses

■ Manage hard drive space

■ Back up files

■ Clean your convertible tablet PC

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Chapter 13: Maintain ing Your Gateway M275

Caring for your convertible tablet PC

To extend the life of your convertible tablet PC:

■ Be careful not to bump or drop your convertible tablet PC, and do not put

any objects on top of it. The case, although strong, is not made to support extra weight.

■ When transporting your convertible tablet PC, we recommend that you

put it in a carrying case.

■ Keep diskettes, modular drives, and your c onvertible tablet PC away from

magnetic fields. Magnetic fields can erase data on both diskettes and hard drives.

■ Never turn off your convertible tablet PC when the hard drive light is on

because data on the hard drive could be lost or corrupted.

■ Avoid subjecting your convertible tablet PC to extreme temperature

changes. The case and LC D pan el can beco me bri tt le and ea sy to bre ak in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your w arranty. As a general rule, your convertible tablet PC is safest at temperatures that are c omfortable for you.

■ Keep all liquids away from your convertible tablet PC. When spilled onto

computer components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms.

■ Do not block the ventilation fan.

■ When storing your convertible tablet PC for an extended period of time,

unplug AC power and remove the battery after discharging it partway.

Display screen

■ Use only your convertible tablet PC’s pen on the display. Do not write on

the surface with an ink pen or pencil.

■ Nothing heavier than your writing hand should be placed on top of the

display.

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Pen

Caring for your convertibl e tablet PC

■ Protect the display surface from unnecessary contact by turning the screen

so it is in the notebook orientation and closing it when transporting the Gateway convertible tablet PC. For more information, see “Converting the

display from notebook to tablet mode” on page 39.

■ Never spray or pour liquids directly on the display surface.

■ Avoid prolonged exposure to direct sunlight.

■ Use a soft fabric to wipe away dust and fingerprints. Dampen the cloth

with water but never spray anything directly on the surface. If liquid collects around the edges, wipe it up immediately.

■ Always store the pen in the Gateway convertible tablet PC’s pen holder

when not in use. For more information, see “Right Side” on page 5.

■ Store extra pens horizontally in a box or d rawer.

■ Pens should not be stored vertically on the tip because constant tip pressure

can affect pen-s creen interaction.

■ The pen has electronics in it, so it should not be exposed to or immersed

in liquids.

Replacing the pen point

Normal use wears down the pen’s point, so the pen ships with extra points and a replacement tool. To use the tool, grasp the old point with the ring and pull. Insert a new point and apply slight pressure to set it in place.

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Maintenance schedule

Use the following table to set up a regular maintenance schedule.

Maintenance task Monthly When needed See...

Check for virus es X X page 233 Manage hard drive space X page 236 Clean up hard drives X X page 237 Scan hard drive for errors X X page 238 Defragment hard drive X X page 240 Back up files X X page 242 Recalibrate the battery X page 170 Clean convertible table t PC case X page 244 Clean keyboard X page 245 Clean convertible tablet PC

screen Clean mouse X page 245

X page 245

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Protecting your converti ble tablet PC from virus es

Protecting your convertible tablet PC from viruses

A virus is a program th at attaches itself to a f ile on a computer, then spreads from one computer to another. Viruses can damage data or cause your convertible tablet PC to malfunction. Some viruses go undetected for a period of time because they a re activated on a certain da te.

Protect your convertible tablet PC from a virus by:

■ Using the Norton

on diskettes, attached to e-mail messages, or downloaded from the Internet.

■ Checking all programs for viruses before installing them.

■ Disabling macros on suspicious Microsoft Word and Excel files. These

programs will warn you if a document that you are opening contains a macro that might have a virus .

■ Periodically updating the Norton AntiVirus program to protect agai nst the

latest viruses.

AntiViru s pro gram t o chec k fil es and p rogra ms t hat are

Help and

Support

For more information about protecting your convertible tablet PC against viruses, click/tap Start, then click/tap Help and Support.

Type the keyword viruses in the Search box

, then click/tap the arrow.

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To scan for virus es:

1 Click/Tap Start, All Programs, Norton AntiVirus, then click/tap Norton

AntiVirus 2003

Scan for

viruses

. Norton AntiVirus opens.

2 Click/Tap Scan for Viruses.

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Scan

3 Click/Tap the type of scan you want to make in the Scan for Viruses area,

then under Actions, click/tap

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Scan.

Protecting your converti ble tablet PC from virus es

To remove a v irus:

1 If Norton AntiVirus finds a virus, follow all on-screen instructions to

remove the virus.

2 Turn off your convertible tablet PC and leave it off for at least 30 sec onds. 3 Turn on your convertible tablet PC and rescan for the virus.

To update Norton AntiVirus:

1 Make sure that you are connected to the Internet. 2 Click/Tap Start, All Programs, Norton AntiVirus, then click/tap LiveUpdate -

Norton AntiVirus

. The LiveUpdate wizard opens.

3 Follow the on-screen instructions to update your Norton AntiVirus

program with the latest virus protection files.

4 When the program has finished, click/tap Finish.

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Managing hard drive space

Windows provides several utilities you can use to manage your hard drive.

Checking hard drive space

To check hard drive space:

1 Click/Tap Start, then click/tap My Computer. The My Computer window

opens.

2 Right-click/Button-tap the drive that you want to check for available file

space, then click/tap

Properties. Drive space information appears.

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Managing hard drive spa ce

Using Disk Cleanup

Delete unnecessary files, such as temporary Windows files, to free hard drive space.

To use the Windows Dis k Cleanup program:

1 Click/Tap Start, then click/tap My Computer. The My Computer window

opens.

2 Right-click/Button-tap the hard drive that you want to delete files from,

for example Local Disk (C:), then click/tap box opens at the General tab.

Properties. The Properties dialog

3 Click/Tap Disk Cleanup. The Di sk Cleanup dialog box opens. 4 Make sure that the check box beside each file type you want to delete is

selected. For more information about file types you can delete, read the descriptions in the Disk Clea nup dialog box.

5 Click/Tap OK, then click/tap Yes.

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Help and

Support

For more information about keeping the hard drive space free of unnecessary files, click/tap Start, then click/tap Help and Support.

Type the keyword disk cleanup in the Search box

, then click/tap the arrow.

Checking the hard drive for errors

The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.

If you use your convertible tablet PC several hours every day, yo u probably want to run Error-checking once a week. If you use your convertible tablet PC less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.

To check the hard drive for errors:

1 Click/Tap Start, then click/tap My Computer. The My Computer window

opens.

2 Right-click/Button-tap the hard drive that you want to check for errors,

for example Local Disk (C:), then click/tap box opens.

Properties. The Properties dialog

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3 Click/Tap the Tools ta b.

4 Click/Tap Check Now.

Managing hard drive spa ce

5 Click/Tap the o pti ons you want to use, t hen c lick/t ap Start. For h elp, press

F1. Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.

6 Correct any problems that are found by following the on-screen

instructions.

7 Click/Tap OK.

Help and

Support

For more information about checking the hard drive for errors, click/tap Start, then click/tap Help and Support.

Type t he keyword checking for disk errors in the Search box , then click/tap the arrow.

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Defragmenting the hard drive

When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your convertible tablet PC to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.

The Disk Defragmenter program organizes the data on the drive so ea ch file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While the Disk Defragmenter program is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and cause it to start over.

To defragment the hard drive:

1 Click/Tap Start, then click/tap My Computer. The My Computer window

opens.

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2 Right-click/Button-tap the hard drive that you want to defragment, for

example Local Disk (C:), then click/tap opens.

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Properties. The Properties dialog box

3 Click/Tap the Tools ta b.

4 Click/Tap Defragment Now.

Managing hard drive spa ce

5 If Disk Defragmenter does not start automatically, click/tap Defragment or

Start.

Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program.

6 Click/Tap Close or Yes, then click/tap the X in the top-right corner to close

the Di sk Defragment er window.

Help and

Support

For more information about defra gm en ting the hard drive, click/tap Start, then click/tap Help and Support.

Type the keyword defragmenting in the Search box

, then click/tap the arrow.

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Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.

You should back up your files regularly to a writable CD (if you have a recordable drive) or to diskettes (if you have a diskette drive). Use a backup device, such as a record able drive or Zip drive, to do a co mplete hard drive backup. For more information, see “Creating CDs using Nero Express” on

page 136. If you do not have a high-capacity backup device and you want to

purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com

Help and

Support

For more information about backing up files, click/tap Start, then click/tap Help and Support.

Type the keyword saving files in the Search box

, then click/tap the arrow.

Using the Scheduled Task Wizard

The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error-checking.

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Managing hard drive spa ce

To start the Scheduled Task Wizard:

1 Click/Tap Start, All Programs, Accessories, System Tools, then click/tap

Scheduled Tasks. The Scheduled Tasks window opens.

2 Double-click/Double-tap the Add Scheduled Task icon. The Scheduled Task

Wiz ard op en s.

3 Click/Tap Next, then click/tap the task or program you want to schedule

and follow the on-screen instructions to customize the task.

Important Your convertible tablet PC must be on during scheduled

tasks. If your convertible tablet PC is off, scheduled tasks will not run.

Help and

Support

For more information about using the Scheduled Tasks Wizard, click/tap Start, then click/tap Help and Support.

Type the ke yword Scheduled T ask Wizard in the Search box , then click/tap the arrow.

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Chapter 13: Maintain ing Your Gateway M275

Cleaning your convertible tablet PC

Keeping your convertible tablet PC clean and t he vents free from dust helps keep your convertible tablet PC performing at its best. Y ou may want to gather these items and put together a convertible tablet PC cleaning kit:

■ A soft, lint-free cloth

■ An aerosol can of air that has a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A CD or DVD drive cleaning kit

Cleaning the exterior

Warning When you shut down you r convertible tabletPC, the power

turns off, but some electri cal current still flows thro ugh your converti ble table t P C. To avoid po ssible in jury from electrical shock, unpl ug the po wer co rd and mo dem ca ble from the wall outlets.

Always turn off your convertible tablet PC and other peripherals, then remove the main and optional secondary batteries before cleaning any components.

Use a damp, lint-free cloth to clean your convertible tablet PC and o ther parts of your convertible tablet PC. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Your convertible tablet PC is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your convertible tablet PC turned off and unplugged, brush the dust away from th e vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your convertible tablet PC.

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Cleaning your convertibl e tablet PC

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like e xtension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your convertible tablet PC and turn your convertible tablet PC upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the key board does not w ork after it dries, you may need to replace it.

Cleaning the convertible tablet PC screen

Use a soft cloth and wat er to clean the convertible tablet PC screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Warning The convertible tablet PC screen is made of specially

coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners.

Cleaning the mouse

If you have a mouse and the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

Clean your optical mouse by wiping the bottom of the mouse w ith a damp lint-free cloth.

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Chapter 13: Maintain ing Your Gateway M275

To clean your trackball mouse:

1 Turn the mouse upside down. 2 Rotate the retaining ring on the bottom of the mouse counter-clockwise,

then remove the retaining ring and mouse ball.

3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.

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4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

5 Replace the mouse ball and lock the retaining ring into place.

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Restoring

Software

Read this chapter to learn how to:

■ Reinstall device drivers

■ Update device drivers

■ Reinstall programs

■ Reinstall Windows

If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician.

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Using the Restoration CDs

Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were p reinstalled at the factory.

Important Before you try to fix a problem by reinsta lling software from

your Gateway Restoration CDs, make sure that you have tried these steps first:

■

Use the diagnostics and troubleshooting tools found in Help and Support. For more information about diagnostics and troubleshooting tools, click/tap Start, then click/tap Help and Support. Type the keyword troubleshooting in the Search box

■

Run System Restore. For more information about System Restore, click/tap Start, then click/tap Help and Support. Type the keyword System Restore in the Search box

■

See the Troubleshooting chapter of this guide.

If these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers or programs .

If reinstalling device drivers or programs does not resolve the problem, reinstall Windows.

, then click/tap the arrow.

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Reinstalling devic e drivers

Reinstalling device drivers

Device drivers are progra ms that control devices su ch as the computer display, DVD drives, and modems. Drivers translate information between computer devices and programs.

Drivers for your original convertible tablet PC hardware are installed at Gateway. If you install a new device, you nee d to install the drivers provided by the device manufacturer.

You should reinstall device drivers:

■ If directed to do so while troubleshooting

■ If you see a message indicating that there is a problem with a device driver

If you need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a dev ice driver, reinstall the device drivers by following the instructions below.

If you just reinstalled Windows XP, the device drivers were automatically reinstalled.

To reinstall device drivers:

1 Insert the red Drivers and Applications CD in to the DVD or DVD/C D-RW

drive. If the program starts automatically, go to Step 5.

- OR If the program does not start automatically, go to Step 2.

Important If the drive you want to use is not in the modular bay, you

need to swap modules. For more information about swapping modules, see “C hangin g mo dules ” on pa ge 110.

2 Click/Tap Start, then click/tap Run. The Run dialog box opens. 3 In the Open text box, type d:\runmenu.exe (where d is the drive letter of

your DVD or DVD/CD-RW drive).

4 Click/Tap OK.

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Chapter 14: Restoring Softw are

5 If this is the first time you have inserted the red Drivers and Applications

CD, accept the End User License Agreement (EULA) by clickin g/tapping

Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and

Application Recove ry program starts and t he

Recovery

tab appears.

6 Select a s ingle device driver to reins tall.

- OR -

Drivers and Application

Click/Tap reinstall. (Grayed out drivers are not available for Automatic Installation. To select these drivers, click/tap

Automatic Installation, then select multiple device drivers to

Manual Installation.)

7 Click/Tap Install. 8 Follow any additio nal on-screen instructions. Depending on the device

driver you are reinstalling, you may only need to restart your convertible tablet PC to complete the installation. However, if a setup wizard opens when you restart your convertible tablet PC, follow the on-screen instructions.

Help and

Support

For more information about reinstalling device drivers, click/tap Start, then click/tap Help and Support.

Type the keyword drivers in the Search box

, then click/tap the arrow.

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Updating device driv ers

Updating device drivers

The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service.

Important If your convertible ta blet PC came equipped with a wirel ess

device, only use the drivers approved for the country the device will be used in. See the red Drivers and Applications CD or the Gateway Technical Support Web site (support.gateway.com).

If your convertible tablet PC came equipped with an internal embedded wireless device, see “Safety,

Regulatory, and Legal Information” on page315 for

general wireless regulatory and safety guidelines.To find out if your convertible tablet PC has an internal wireless device, check the label (see “Identifying your model” on

page 10).

To update device drivers:

1 Insert the red Drivers and Applications CD i nto the DV D or DVD/ CD-RW

drive. If the program starts automatically, go to Step 5.

- OR If the program does not start automatically, go to Step 2.

Important If the drive you want to use is not in the modular bay, you

need to swap modules. For more information about swapping modules, see “C hangin g mo dules ” on pa ge 110.

2 Click/Tap Start, then click/tap Run. The Run dialog box opens. 3 In the Open text box, type d:\runmenu.exe (where d is the drive letter of

the DVD or DVD/CD-RW drive).

4 Click/Tap OK.

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Chapter 14: Restoring Softw are

5 If this is the first time you have inserted the red Drivers and Applications

CD, accept the End User License Agreement (EULA) by clickin g/tapping

Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and

Application Recove ry program starts and t he

Recovery

tab appears.

6 Click/Tap the Web Updates tab. 7 Click/Tap Check Now. The Connect window opens. 8 Install available updated dev ice drivers by following the on-screen

instructions. Depending on the device driver you are updating, you may only need to restart your convertible tablet PC to complete the installation. However, if a setup w izard opens when you restart your convertible tablet PC, follow the on-screen instructions.

Drivers and Application

Help and

Support

For more information about updating device drivers, click/tap Start, then click/tap Help and Support.

Type the keyword updating drivers in the Search box

, then click/tap the arrow.

Reinstalling programs

If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the red Drivers and Applications CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first.

To reinstall programs from the Drivers and Applications CD:

1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next

step.

2 Click/Tap Start, Control Panel, then click/tap Addor Remove Programs. 3 In the Currently Installed Programs list, click/tap th e program you want to

uninstall, then click/tap instructions.

Change/Remove and follow the on-screen

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Reinstalling prog rams

4 Insert the red Drivers and Applications CD in to the DVD or DVD/C D-RW

drive. If the program starts automatically, go to Step 8.

- OR If the program does not start automatically, go to Step 5.

Important If the drive you want to use is not in the modular bay, you

need to swap modules. For more information about swapping modules, see “C hangin g mo dules ” on pa ge 110.

5 Click/Tap Start, then click/tap Run. The Run dialog box opens. 6 In the Open text box, type d:\runmenu.exe (where d is the drive letter of

your DVD or DVD/CD-RW drive).

7 Click/Tap OK. 8 If this is the first time you have inserted the red Drivers and Applications

CD, accept the End User License Agreement (EULA) by clickin g/tapping

Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and

Application Recove ry program starts and t he

Recovery

tab appears.

Drivers and Application

9 Select a single program to reinstall.

- OR Click/Tap

(Grayed out programs are not available for Automatic Installation. T o select these programs, click/tap

Automatic Installation, then select multiple programs to reinstall.

Manual Installation.)

10 Click/Tap Install. 11 Follow any additional on-screen instructions. Depending on the programs

you are reinstalling, you may only need to restart your convertible tablet PC to complete the installation. However, if a setup wizard opens when you restart your convertible tablet PC, follow the on-screen instructions.

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Chapter 14: Restoring Softw are

Help and

Support

For more information abo ut reinstalling programs, click/t ap Start, then click/tap Help and Support.

Type th e keyword installing p rograms in the Search box

, then click/tap the arrow.

To reinstall other programs from a CD:

1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next

step.

2 Click/Tap Start, Control Panel, then click/tap Addor Remove Programs. 3 In the Currently Installed Programs list, click/tap th e program you want to

uninstall, then click/tap instructions.

Change/Remove and follow the on-screen

4 Insert the program CD into the DVD or DVD/CD-RW drive.

Important If the drive you want to use is not in the modular bay, you

need to swap modules. For more information about swapping modules, see “C hangin g mo dules ” on pa ge 110.

5 Complete the program reinstallation by following the instructions

included with the program CD.

Reinstalling Windows

If your convertible tablet PC is not working correctly, try the following op tions to correct the problem:

■ Troubleshooting. For more information, see “Troubleshooting” on

page 285.

■ Running System Restore.

■ Reinstalling device drivers. For more information, see “Reinstalling device

drivers” on page 249.

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Reinstallin g Windows

If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software.

The Re storatio n CDs step you through reinstalling Windows XP. If you are reinstalling Windows XP, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can install any remaining programs by using the program CDs that came with your convertible tablet PC. To reinstall your programs, follow the instructions in “Reinstalling

programs” on page 252.

Important If you are prompted for your Windows product key when

you reinsta ll Window s, you can f ind the key on the Microsoft Certificate of Authenticity label located on the bottom of your convertible tablet PC case. For more information, see “Microsoft Certificate of Authenticity” on

page 11.

To reinstall Windows XP and the device drivers:

Caution Back up your personal files before you use this option.

All files on your convertible tablet PC will be deleted!

1 Insert the red Drivers and Applications CD in to the DVD or DVD/C D-RW

drive.

Important If the drive you want to use is not in the modular bay, you

need to swap modules. For more information about swapping modules, see “C hangin g mo dules ” on pa ge 110.

2 Restart your convertible tablet PC. 3 Select 2. Boot from CD-ROM. 4 Select a l anguage option . 5 Select 1. Delete all files (Automated Fdisk/Format). 6 Select 1. Continue deleting all files and restart. 7 When prompted, pr ess any key to continue.

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Chapter 14: Restoring Softw are

8 Select 2. Boot from CD-ROM.

9 Select a l anguage option . 10 Select 2. Automated installation of Windows (XP). 11 When prompted, remove the red Drivers and Applications CD and insert

the blue Operating System CD into the DVD or DVD/CD-RW drive, then press any key to continue.

12 When prompted, accept the License Agreement by pressing Y. 13 Wa it while the setup program copies files to your hard drive. When y our

convertible tablet PC restarts, do NOT press any key to boot from CD.

14 When prompted, insert the red Drivers and Applications CD, then click/tap

Continue. The Gateway Application Loader automatically installs your

drivers and programs. Your convertible tablet PC restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.

15 When the Gateway Application Loader has finished, go to the Windows

desktop by clicking/tapping

16 Install a ddi tion al pr ogra ms b y foll owi ng the ins truc tion s in “Reinstalling

programs” on page 252.

OK.

17 Install other software, such as Microsoft Works Suite and gaming software,

by following the instructions in “To reinstall other programs from a CD: ”

on page 254.

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Upgrading Y our

Gateway M275

This chapter provides information about adding hardware devices to your convertible tablet PC. Read this chapter to learn how to:

■ Add and remove PC Cards

■ Add and replace memory

■ Replace the har d drive

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Adding and removing a PC Card

Your convertible tablet PC has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card.

Y ou do not need to restart your convertible tablet PC when changing most cards because your convertible tablet PC supports hot-swapping. Hot-swapping means that you can insert a PC Card while your convertible tablet PC is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information.

To insert a PC Card:

■ Push the card firmly into the PC Card slot label-side up until the outer edge

of the card is flush with the side of your convertible tablet PC.

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Adding and removing a PC Ca rd

To remove a PC Card:

1 Click/Tap the remove h ardware icon in the taskbar , the PC Card name,

then click/tap

-ORTurn off your convertible tablet PC.

Important If the remove hardware icon do es not appear on the

Stop.

taskbar, click/ta p the show h idden ico ns button.

2 Press the PC Card eject button once to release the eject button. 3 Press the PC Card eject button again to ejec t the PC Card.

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Chapter 15: Upgrading Your Gateway M275

Preventing static electricity discharge

The components inside your convertible tablet PC are extremely sensitive to static electricity, also known as electrostatic disc harge (ESD).

Warning ESD can permanently damage electrostatic

discharge- sensitiv e componen ts in your c onvertibl e tablet PC. Prevent ESD damage by following ESD guidelines every time you install memory or replace the hard drive.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your convertible tablet PC and unplug the power cord and modem and network cables before opening the case.

Before installing memory or replacing the hard drive, follow these guidelines:

■ Turn off your convertible tablet PC.

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■ We ar a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of your workbench or other grounded connection.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of your convertible tablet PC.

■ Touch a bare metal surface on your workbench or other grounded object.

■ Unplug the power cord and the modem and network cables.

■ Remove the main battery (and secondary battery, if installed). For more

information, see “Changing batteries” on page 171.

■ Disconnect all peripheral devices and remove any PC Card s.

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Adding or replacing me mory

Before working with computer components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold components by their edges. Avoid touching the edge

connectors. Never slide components over any surface.

Adding or replacing memory

Your convertible tablet PC uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in the memory bay. Use only memory modules designed for the Gateway M275 for upgrading your memory.

SO-DIMMs are located in two places inside your convertible tablet PC. Both SO-DIMMs can be upgraded. For instructions on upgrading the SO-DIMM located on the bottom of your convertible tablet PC, see “Adding or replacing

memory in the memory bay” on page 262. For instructions on upgrading the

SO-DIMM located under the keyboard of your convertible tablet PC, see

“Replacing memory under t he keyboard” on page 265.

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Adding or replacing memory in the memory bay

Important Use only memory modules designed for the

Gateway M275.

To add or replace memor y modules:

1 Follow the instructions under “Preventing static electric ity discharge” on

page 260.

2 Turn off your convertible ta blet PC, disconnect the AC adapter and modem

and network cables.

3 Disconnect your convertible tablet PC from the optional port replicator

(see “Disconnecting from the port replicator” on page 283).

4 Turn your convertible tablet PC over so the bottom is facing up.

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Memory bay

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Adding or replacing me mory

5 Remove the main and optional secondary batteries. For more information,

see “Changing batteries” on page 171.

6 Loosen the two memory bay cover screws, then remove the memory bay

cover.

Screws

7 If you are removing a module, gently press outward on the clip at e ach

end of the memory module until the module tilts upward.

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8 Pull the memory module out of the slot.

9 Hold the new or replacement module at a 30-degree angle and press it into

the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

Important Use only memory modules designed for the

Gateway M275.

10 Gently push the module down until it clicks in place. 11 Replace the memory bay cover and tighten the cover screws. 12 Insert the batteries, then turn your convertible tablet PC over. 13 Reattach the optiona l port replicator. 14 Connect the power adapter and modem and network cables, then turn on

your convertible tablet PC.

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Adding or replacing me mory

Replacing memory under the keyboard

Important Use only memory modules designed for the

Gateway M275 for upgrading your memory.

Installing replacement memory under the keyboard is a process consisting of three procedures that must be done in sequence:

1 Open the keyboard compartment. 2 Replac e the memor y. 3 Reattach the keyboard.

Opening the keyboard compartment

To open the keyboard compartment:

1 Follow the instructions under “Preventing stat ic electricity discharge” on

page 260.

2 Turn off your convertible tablet PC, disconnect the AC ad apter and modem

and network cables.

3 Turn your convertible tablet PC over so the bottom is facing up. 4 Remove the main and optional secondary batteries. For more information,

see “Changing batteries” on page 171.

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5 Remove the two keyboard screws.

Screw

6 Turn your convertible tablet PC over so the top is facing up.

7 Open the LCD panel to the normal viewing position.

Screw

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Adding or replacing me mory

8 Insert the small flat-blade screwdriver under the bottom of the keyboard

bezel between the F11 and F12 keys and gently pr y it up.

Important Inserting a piece of cloth between the screwdriver and

keyboard will help prevent damage to your convertible tablet PC.

9 Remove the bezel from your convertible tablet PC by pulling the bezel

toward you and at the same time lifting its front to clear the keyboard. You will hear small snapping sounds as the bezel comes away from your convertible tablet PC. Be careful not to break off the tabs found on the bottom of the bezel.

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10 With a small Phillips screwdriver, remove the four keyboard screws and

put them in a safe place.

Screws

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Adding or replacing me mory

11 Lift the back edge of the keyboard, then slowly rotate it toward you so it

lies keys-down on top of your convertible tablet PC. Be careful not to damage the LCD panel.

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Replacing the memory

To replace the memor y:

1 Gently press outward on the clip at each end of the memory module until

the module tilts upward.

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2 Pull the memory module out of the slot.

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3 Hold the new or replacement module at a 30-degree angle and press it into

the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

Important Use only memory modules designed for the

Gateway M275.

4 Gently push the module down until it clicks in place.

Reattaching the keyboard

To reattach the key board:

1 Rotate the keyboard toward the LCD panel until the keyboard is

almost face-up.

2 Insert the tabs on the front of the keyboard under the palm rest.

Adding or replacing me mory

Tabs

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3 Gently press the keyboard down until it is flat all the way across. The

keyboard should easily fall into place. Be careful not to damage the LCD panel.

4 Replace the four keyboard screws.

5 Slide the tabs on the bottom side of the bezel under your convertible tablet

PC frame.

Screws

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6 Press down on the bezel in several places to make sure it is correctly

mounted. The bezel is correctly mounted when you can run you finger along the bezel and find no loose spots. The bezel should be flat all the way across.

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Replacing the hard dr ive kit

Warning If the bezel is not correct ly replaced, your convert ible tablet

PC could be damaged w hen you tr y to close th e LCD panel.

7 Turn your convertible tablet PC over so the bottom is facing up. 8 Replace the two keyboard screws. 9 Insert the batteries, then turn your convertible tablet PC over.

10 Connect the power adapter and modem and network cables, then turn on

your convertible tablet PC.

Replacing the hard drive kit

If you would like more hard drive capacity, you can replace your original drive with a higher-capacity drive.

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Hard drive

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To replace the hard drive kit:

1 Follow the instructions under “Preventing static electric ity discharge” on

page 260.

2 Turn off your convertible tablet PC, disconnect the AC adapter and modem

and network cables.

3 Disconnect your convertible tablet PC from the optional port replicator

(see “Disconnecting from the port replicator” on page 283).

4 Turn your convertible tablet PC over so the bottom is facing up.

5 Remove the main and optional secondary batteries. For more information,

see “Changing batteries” on page 171.

6 Remove the two hard drive kit screws.

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Screws

Tips & Tricks Use a magnetic screwdriver or turn your convertible

tablet PC over to remove the screws.

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Replacing the hard dr ive kit

7 Slide the old hard drive kit out of your convertible tablet PC.

8 If your new hard drive already includes the hard drive kit bracket, go to

Step 13.

-ORIf you need to move the ha rd drive kit bracket from your old hard drive

kit to your new hard drive, go to Step 9.

9 Remove the two screws that secure the hard drive to the hard drive kit

bracket.

Screw

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10 Remove the bracket from the old drive. 11 Insert the new drive into the bracket so the screw holes line up. 12 Replace the two screws that secure the bracket to the drive. 13 Place the new hard drive kit into the bay and slide it into the connector. 14 Replace the screws that secure the hard drive kit to your convertible

tablet PC.

15 Insert the batteries, then turn your convertible tablet PC over. 16 Reattach the optiona l port replicator. 17 Connect the power adapter and modem and network cables, then turn on

your convertible tablet PC.

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Using the

Gateway M275

Port Replicator

The optional port replicator gives you a convenient way to attach external device s such as a monitor, a full-size keyboard, or an AC adapter.

Although devices can be attached directly to the ports on your convertible tablet PC, the port replicator lets you make all of those connections in one step. The port replicator also gives you access to additional ports not found on your convertible tablet PC.

Read this chapter to le arn:

■ Where ports and jacks are located

■ How to connect and disconnect the port replicator

■ How to secure the port replicator with a locking cable

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Front

Kensington lock ring

Docking port

Docking release latch

Component Icon Description

Kensington™ lock ring Secure your convertible tablet PC and port replicator to

an object by connecti ng a Kensington cabl e lock through this ring and into the Kensington lock slot on your convertible tabletPC. For more information, see

“Securing your port replicator” on page 284.

Docking port Connect your convertible tablet PC to this port.

Warning! Power is passed through this port. This docking connection is certified to UL 1950 for use only with convertible tablet PCs designed for your Gateway port replicator.

Docking release latch Press the release latch to attach the convertible

tablet PC. Lift the release latch to release your convertible tablet PC.

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Left side

USB port

Component Icon Description

Left side

USB port Plug USB (Universal Serial Bus) devices (such as a

diskette drive, flash drive, Iomega™ Zi p™ dri ve, pri nte r, scanner, camera, keyboard, or mouse) into this port.

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Back

Microphon e jack

Headphone jack

Line in jack

S/PDIF digital audio jack

Parallel port

Serial port

Monitor port

S-Video out jack

Ethernet jack

USB ports

Power conn ector

PS/2 mouse port

PS/2 keyboard port

Component Icon Description

S/PDIF digital audio jack Plug an optical (T osli nk) AC-3 digital a udio cable into th is

jack.

S-Video out jack Plug a standard S-V ideo c able into this ja ck and the j ack

on an S-Video dev ice ( such as a telev ision or VCR). For more information, see “Viewing the display on a

television” on page 162.

USB ports Plug USB (Universal Serial Bus) devices (such as a USB

Iomega™ Zip ™ drive, printer, scanner, camera,

keyboard, or mouse) into these ports. Power connector Plug the AC adapter cable into this connector. Microphone jack Plug a microphone into this jack.

Headphone jack Plug amplified speakers or headphones into this jack.

The built-in speakers on your convertible tablet PC are

turned off when speakers or headphones are plugged

into this jack.

This jack is turn ed off when headphones are plugged into

your convertible tablet PC’s headphone jack.

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Component Icon Description

Line in jack Connect an external audio input source (such as a

stereo) to this jack so tha t you can rec ord sound on your convertible tabletPC or play sound through your convertible tabletPC speakers.

Parallel port Plug a parallel device (such as a printer) into this port.

Serial port Plug a serial device (such as a digital camera) into this

port.

Monitor port Plug an analog VGA monito r into this port.

Ethernet jack Plug a 10/100 Ethernet network cable into this jack. For

more information, see “Connecting to a wired Ethernet

network” on page 48 and “Networking Your Gateway M275” on page 207.

PS/2 keyboard port Plug a Personal System/2 (PS/2) keyboard in to this port.

Attaching a PS/2 keyb oard to you r port repl icator may deactivate the built-in keyboard.

Back

PS/2 mouse port Plug a Personal System/2 (PS/2) mouse into this port.

Attaching a PS/2 mouse to your port replicator may deactivate the touchpad.

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Connecting to the port replicator

You can attach your convertible tablet PC to the port replicator while your convertible tablet PC is off, on, or in Standby mode.

Attaching to the port replicator

To attach your convertible tablet PC to the port replicator:

1 Connect external devices to the ports on the port replicator. 2 Make sure the docking release latch is in the raised position. 3 Align the connector holes on the bottom of your convertible tablet PC with

the docking posts on the port replicator.

4 Press down on the docking release latch until your convertible tablet PC

moves into place.

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Important Your convertible tablet PC may detect additional devices

and add drivers after being attached to the port replicator. This process must be completed for components to work correctly. Follow any on-screen instructions, if necessary.

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Connecting to the por t replicator

Disconnecting from the port replicator

Y ou can sep arate your convertible tablet PC from the port replicator while your convertible tablet PC is off or on (not in Standby or Hibernate mode).

To separate your conv ertible tablet PC from the port replicator:

1 If your convertible tablet PC is off, go to Step 2.

-ORClick/Tap

menu item appears in the Start menu only while your convertible tablet PC is docked.

Start, then click/tap Undock Computer. The Undock Computer

2 Pull up on the docking release latch. Your convertible tablet PC will move

out and away from the port replicator.

3 Lift your convertible tablet PC off of the port replicator.

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Securing your port replicator

You can secure your convertible tablet PC and port replicator to an object by using the security ring located on the left side of the port replicator and the Kensington lock slot located on the left side of your convertible tabletPC.

To secure your convertible tablet PC and port replicator:

1 Open the security ring on the port replicator. 2 Attach your convertible tablet PC to the port replicator. 3 Secure one end of the Kensington cable to a solid object, then run the other

end of the cable through the security ring and lock it into the slot provided on the left side of your convertible tablet PC.

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Troubleshooting

This chapter provides some solutions to common convertible tablet PC problems. Read this chapter to learn how to:

■ Troubleshoot typical hardware and software problems

■ Get telephone support

■ Use automated troubleshooting systems

■ Get tutoring and training

If the suggestions in this chapter do not correct the problem, s ee “Getting Help” on page 51 for more information about how to get help.

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Safety guidelines

While troubleshooting your convertible tablet PC, follow these safety guidelines:

■ Never remove the memory bay cover, keyboard, or hard drive kit if your

convertible tablet PC is turned on, the batteries are installed, or while the modem cable, network cable, or A C power ada pter are conn ected to your convertible tablet PC.

■ Make sure that you are correctly grounded before accessing internal

components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 260.

■ After you complete any maint enance tasks wher e you remove the me mory

bay cover, keyboard, or hard drive kit, make sure that you replace the cover , keyboard, or hard drive kit, reinstall any screws, then replace the batteries before you start your convertible tablet PC.

Warning Do not try to troubleshoot your problem if power cords or

plugs are damaged, if your convertible tablet PC was dropped, or if the case was d amaged. Instead, unpl ug your convertible tablet PC and contact a qualified computer technician.

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First steps

If you have problems with your convertible tablet PC, try these things first:

■ Make sure that the AC power adapter is connected to your convertible

tablet PC and an AC outlet and that the AC outlet is supplying power.

■ If you use a power strip or surge protector, make sure that it is turned on.

■ If a peripheral devic e (su c h as a keyb oard o r m ous e) does no t work , ma ke

sure that all con nections are se cure.

■ Make sure that your hard drive is not full.

■ If an error message appears o n the screen, wr ite dow n the exact messa ge.

The message may help Gateway Technical Support in diagnosing and fixing the problem.

■ If you added or removed peripheral devices, review the installation

procedures you performed and make sure that you followed each instruction.

■ If an error occurs in a program, see the program’s printed documentation

or the online help.

First steps

Help and

Support

For more information about troubleshooting, click/tap Start, then click/tap Help and Support.

Type the keyword troubleshooting in the Search box

, then click/tap the arrow.

Software support tools

Your convertible tablet PC may include the following support tool to help you diagnose and fix problems:

■ PC Doctor is a comprehensive hardware diagnostic and system information

tool that can test your convertible tablet PC and determine its configuration. PC Doctor provides 85 professional diagnostic tests directly from your convertible tablet PC.

This support tool is available by clicking/tapping clicking/tapping

Gateway Utilities.

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Start, All Programs, then

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Troubleshooting

Audio

See “Sound” on page 308.

Battery

See “Power” on page 305.

Device installation

Y ou have computer problems after adding a new device

Sometimes a new device, suc h as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.

To check IRQ usage:

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1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Performance and Maintenance.

2 Click/Double-click/Tap/Double-tap System, click/tap the Hardware

tab, then click/tap opens.

Device Manager. The Device Manager window

3 Click/Tap View, then click/tap Resources by type.

Double-click/Double-tap hardware assignments are displayed.

Help and

Support

For more information about IRQs, click/tap Start, then click/tap Help and Support.

Type the keyword IRQs in the Search box

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Interrupt request (IRQ). All IRQs and their

, then click/tap the arrow.

To free IRQ res ources for the new device:

1 In the Device Manager window, check the device list for a resource

conflict. A resource conflict appears as a black exclamation point in a yellow circle.

2 Remove the device you are trying to install, then determine which

one of the existing devices or ports you can disable.

3 Right-click/Button-tap the device or port you want to disable, then

click/tap

Disable. The device or port is disabled.

Diskette drive (external)

The diskette drive is not recognized

■ Shut down and restart your convertible tablet PC.

■ The USB cable may not be inserted completely into the USB port. Press

the cable into the port, then try to access the diskette again.

Troubleshooting

Y ou see an “Access Denied” or “Write protect ” error message

■ Move the write-protection tab in the upper-right corner of the diskette

down (unpr otected).

■ The diskette may be full. Delete unnecessary files on the diskette and try

again.

■ Not all diskettes are IBM-compatible. Make sure that the diskette you are

using is IBM-compatible.

■ Try a different diskette. Occasionally diskettes are flawed and cannot be

read by the diskette drive.

Y ou see a “Disk is full” error message

■ Delete unnecessary files on the diskette.

■ Try a different diskette. Occasionally diskettes are flawed and cannot be

read by the diskette drive.

■ Run Error checking on the diskette. For more information, see “Checking

the hard drive for errors” on page 238. If errors are detected and corrected,

try using the diskette again.

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Y ou see a “Non-system disk”, “NTLDR is missing”, or “Disk error” error message

■ Eject the diskette from the diskette drive, then press ENTER.

■ Make sure that the diskette you are using is IBM-compatible.

The diskette drive status indicator is li t continuously

Remove the diskette from the drive. If the indicator stays on, try restarting your convertible tablet PC.

Display

The screen is too dark

Adjust the brightness using the system keys. For more information, see “System

key combinations” on page 30.

The screen resolution is not correct

Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the screen resolution” on page 195.

Help and

Support

For more information about changing the screen resolution, click/tap Start, then click/tap Help and Support.

Type the keyword screen resolution in the Search box

The text on the display is dim or difficult to read

■ Adjust the brightness and contrast using the system keys. For more

information, see “System key combinations” on page 30.

■ Change the display settings. For more information, see “Adjustin g the

screen and desktop settings” on page 193.

■ Move your convertible tablet PC away from sources of electrical

interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

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, then click/tap the arrow.

The display has pixels that are always dark or too bright

This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Technical Support to identify whether a repair or replacement is justified based on the number of pixels affected.

DVD or DVD/CD-RW drives

Y our convertible tablet PC does not recognize a disc

■ The disc may not be seated correctly in the tray. When you place a disc

on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place.

■ The modular drive may not be inserted completely into the modular bay.

Press the module into the bay, then try to access the disc again.

■ Make sure that the disc label is facing up, then try again.

■ Try a different disc. Occasionally discs are flawed and cann ot be read by

the drive.

■ Some music CDs have copy protection software. You may not be able to

play these CDs on your convertible tablet PC.

Troubleshooting

■ Your convertible tablet PC may be experiencing some temporary memory

problems. Shut down an d restart your convertible t ablet PC.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on

page 293.

An audio CD does not produce sound

■ Make sure that the CD label is facing up, then try again.

■ Some music CDs have copy protection software. You may not be able to

play these CDs on your convertible tablet PC.

■ Make sure that the volume control on your conv ertible tablet PC is turned

up. For more information, see “System key combinations” on page 30.

■ Make sure that the Windows volume control is turned up. For more

information, see “Adj usting the volume” o n page 10 2.

■ Make sure that Mute controls are turned off. For more information about

the mute setting, see “System key combinations” on page 30 or “Adjusting

the volume” on page 102.

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■ Make sure that headphones are not plugged into the headphone jack. For

the location of the headphone jack, see “Left Side ” on p age 3 an d “Back”

on page 280.

■ If you are using powered speakers, make sure that they are plugged in and

turned on.

■ Clean the CD. For more information, see “Cleaning CDs or DVDs” on

page 293.

■ Your convertible tablet PC may be experiencing some temporary memory

problems. Shut down and restart your convertible tablet PC.

■ Reinstall the audio device drivers. For more information, see “Reinstalling

device drivers” on page 249.

A DVD movie will not play

■ Make sure that the label or side you want to play is facing up, then try

again.

■ Shut down and restart your convertible tablet PC.

■ Clean the DVD. For more information, see “Clea ning CDs or DVD s” on

page 293.

■ DVD discs and drives contain regio nal code s that help control DVD title

exports and help reduce illegal disc distribution. T o be a ble to play a DVD, the disc’s regional code and your DVD drive’s regional code m ust match.

The regional code on your DVD drive is determined by your convertible tablet PC’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packagin g.

If the DVD movie does not play, the disc’s regional code and your DV D drive’s regional code may not match.

■ Make sure that the InterVideo program has been installed on your

convertible tablet PC. See “Playing a DVD” on page 124 for more information.

A DVD does not produce sound on a TV

■ Audio is not transmitted through the S-Video out jack. Use the built-in

speakers, a set of headphones or external powe red speakers, or connect your convertible tablet PC to a stereo system to hear sound while playing a DVD.

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Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

File management

A file was accidentally deleted

If a file was deleted at a DOS p rompt or in Windows while holding down the

HIFT key, the file cannot be restored.

Troubleshooting

To restore deleted files:

1 Double-click/Double-tap the Recycle Bin icon. 2 Right-click/Button-tap the file you want to restore, then click/tap

Restore. The file is restored to the place where it was originally

deleted from. If the Recycle Bin was emptied before you tried to restore a file, the

file cannot be restored.

Help and

Support

For more information about rest oring deleted files, click/tap Start, then click/tap Help and Support.

Type the keyword System Re store in the Search box

, then click/tap the arrow.

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Hard drive

Y ou see an “Insufficient disk space” erro r message

■ Delete unnecessary files from the hard drive using Disk Cleanup. For more

information, see “Using Disk Cleanup” on page 237.

■ Empty the Recycle Bin by right-clicking/button-tapping the Recycle Bin

icon, th en clicki ng/tappi ng

Caution All delete d files w ill be lo st when you empt y the Re cycle

■ Save your files to a diskette or another drive. If the hard drive is full, copy

any files not regularly used to diskettes or other backup media, then delete them from the hard drive.

Empty Recycle Bin.

Bin.

Help and

Support

For more information about file management, click/tap Start, then click/tap Help and Support.

Type the keyword file management in the Search box

, then click/tap the arrow.

Y ou see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For more information, see

“Checking the hard drive for errors” on page 238.

The hard drive cannot be a ccessed, or you see a “General fail ure reading drive C” error message

■ If a diskette is in the diskette drive, eject it and restart your convertible

tablet PC.

■ Make sure that the hard drive is installed correctly. Remove it, firmly

reinsert it, then restart your convertible tablet PC. For more information, see “Replacing the hard drive kit” on page 273.

■ If your convertible tablet PC has been subjected to static electricity or

physical shock, you may need to reinstall the operating system.

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Y ou see a “Non-system disk”, “NTLDR is missing”, or “disk” error message

■ Eject the diskette from the diskette drive, then press ENTER.

Interface/Ports

The buttons on the convertible tablet PC’ s LCD panel do not do what they are supposed to

■ The button functions have been changed. Reset button functions in the

Buttons tab of the T ablet and Pen Setting s dialog box. For more information, see “Programming the buttons” on page 201.

The convertible tablet PC does not recognize the PC Card

■ The card is incorrectly inserted. Eject the card and re-insert it with the label

side up. For more information, see “Adding and removing a PC Card” on

page 258.

The convertible tablet PC does not recognize a USB or 1394 peripheral device

■ The peripheral device is not connected to the convertible tablet PC

correctly. Check the connection cable, and be sure it is inserted in the correct port on the convertible tablet PC and the peripheral devi ce.

Troubleshooting

■ The correct driver is not built into Windows XP. Use the device’s

installation CD or check the manufacturer’s Web site for the correct driver.

Internet

Y ou cannot connect to the Internet

■ Make sure that the modem cable is plugged into the modem jack and not

the Ethernet network jack. See “Right Sid e” on page 5 to make sure that the connections have been made correctly.

■ Make sure that your convertible tablet PC is connected to the telephone

line and the telephone line has a dial tone.

■ If you have the call waiting feature on your telephone line, make sure that

it is disabled.

■ Make sure that you are not using a digital, rollover, or PBX line. These lines

do not work with your modem.

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■ Make sure that your account with your Internet service provider (ISP) is

set up correctly. Contact your ISP technical support for help.

■ Make sure that you do not have a problem with your modem. For more

information, see “Modem (dia l-up)” on page 298

Help and

Support

For more information about troubleshooting Internet connections, click/tap Start, then click/tap Help and Support.

Type the keyword troublesh ooting conne ctions in the Search box , then click/tap the arrow.

Y ou see an “Unable to locate host” message and are unable to browse the Internet

This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties.

Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connectio n and close your browser, then reconnect and open the browser . If you still get the error , your ISP may be having technical difficulties.

Connecting to a Web site takes too long

Many factors can affect Int ernet performance:

■ The condition of the telephone lines in your residence or at your local

telephone service

■ The condition of the Internet computers to which you connect and

the number of users accessing those computers

■ The complexity o f graphics and multimed ia on Web pages

■ Having multiple W eb browsers open, performi ng multiple downloads, and

having multiple programs open on your convertible tablet PC

People are sending you e-mail messages, but you have not received any mail

■ Click/Tap the receive button in your e-mail program.

■ Make sure that your account with your Internet service provider (ISP) is

set up correctly. Contact your ISP for technical support.

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Keyboard

The built-in keyboard does not work

■ Attaching a PS/2 keyboard to your port replicator while your convertible

tablet PC is running may deactivate the built-in keyboard.

The external keyboard does not work

■ Make sure that the keyboard ca ble is plugged in correctly.

■ Remove all extension cables and switchboxes.

■ Clean the keyboard by using an aerosol can of air with a narrow, straw-like

extension to remove dust and lint trapped under the keys.

■ Try a keyboard that you know works to make sure that the keyboard port

works.

■ If you spilled liquid in the keyboard, turn off your convertible tablet PC

and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

A keyboard character keeps repea ting or you see a “Keyboard stuck” or “Key failure” error message

■ Make sure that nothing is resting on the keyboard.

Troubleshooting

■ Make sure that a key is not stuck. Press each key to loosen a key that might

be stuck, then restart your convertible tablet PC.

Memory

Y ou see a “ Memory error” message

■ Make sure that the memo ry modules are inserted correctly in the memory

bay slots. For more information, see “Adding or replacing memor y” on

page 261.

■ Use PC Doctor or a t hird-party d iagnost ic program to help determine if a

memory module is failing. For more information, see “Adding or replacing

memory” on page 261.

Y ou see a “Not enough memory” error message

■ Close all programs, then restart your convertible tablet PC.

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Help and

Support

For more information about troubleshooting memory errors, click/tap Start, then click/tap Help and Support.

Type the keyword memory error in the Search box

, then click/tap the arrow.

Memory card reader

Drive letter for the memory card slot does not appear in the My Computer window

■ Reboot your convertible tablet PC.

Modem (dial-up)

Y our modem does not dial or does not connect

■ Make sure that the modem cable is plugged into the modem jack and not

the Ethernet network jack. See “Right Sid e” on page 5 to make sure that the connections have been made correctly.

■ Make sure that your convertible tablet PC is connected to the telephone

line and the telephone line has a dial tone.

■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.

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■ Remove any line splitters or surge protectors from your telephon e line,

then check for a dial tone by plugging a working telephone into the telephone wall jack.

■ If you have additional telephone services such as call waiting, call

messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately.

To check the dialing properties:

1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

2 Click/Double-click/Tap/Double-tap the Phone and Modem Options

icon, then click/tap the

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Dialing Rules tab.

Troubleshooting

3 Click/Tap the location from which you are dialing, then click/tap

Edit.

4 Make sure that all settings are corre ct.

Help and

Support

■ Disconnect any answering machine, fax machine, or printer that is on the

For more information about dialing properties, click/tap Start, then click/tap Help and Support.

Type the keyword dialing in the Search box

, then click/tap the arrow.

same line as the modem. Do not connect these devices to the same telephone line as the modem.

■ Make sure that you are not using a digital, rollover, or PBX line. These lines

do not work with your modem.

■ Check for line noise (scratchy, crackling, or popping sounds). Line noise

is a common problem that can cause the modem to conn ect at a slower rate, abort downloads, or even disconnect. The faster the modem, the less line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1). When the dial tone stops, listen for line noise. Wiggle the modem cable to see if that makes a difference. Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line checked for noise or low line levels.

■ Try another telephone line (either a different telephone number in your

house or a telephone line at a di fferent location). If you can connect on this line, call your telephone service.

■ Try connecting with the modem at a lower connection speed. If reducing

the connect speed lets you connect, call your telephone ser vice. The telephone line may be too noisy.

Y ou cannot connect to the Internet

■ The ISP may be having techni cal difficulties. Contac t your ISP for technical

support.

■ See if the modem works with a different communications program. The

problem may be with just one program .

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Y our 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.

If your convertible tablet PC has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your convertible tablet PC has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads.

You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The ser ver also contains drivers, patche s, and updates for current Gateway hardware and software.

The server provides a secure connection and is a stand-alone server. You cannot use it to access the Internet. The server cannot be accessed Mondays from 8:00 a.m. to 12:00 p.m. CT.

To acces s the gateway.your.way dial-up server:

1 Insert the red Drivers and Applications CD in to the DVD or

DVD/CD-RW drive.

2 Click/Tap Help, then click/tap Support Web Site. 3 To check your modem connection speed, click/tap the Direct Dial

option. After your modem connects, move the mouse pointer over

Dial-Up Networking icon (located next to the clock on your

the taskbar). Your modem connection speed appears.

Y our fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is not recognized by your convertible tablet PC

■ Make sure that the line connected to the modem is working and plugged

into the appropriate port on your conv ertible tablet PC. See “Right Side”

on page 5 to make sure that the connections have been made correctly.

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Troubleshooting

■ If the modem shares the telephone line with another device, make sure

that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

■ Use the modem cable that came with your convertible tablet PC. Some

telephone cables do not meet required cable standards and may cau se problems with the modem connection.

■ Shut down and restart your convertible tablet PC.

■ Run Windows modem diagnostics.

To run modem diagnostics:

1 Close all open prog rams. 2 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

3 Click/Double-click/Tap/Double-tap the Phone and Modem Options

icon, then click/tap the

Modems tab.

4 Click/Tap your modem, then click/tap Properties. The Modem

Properties dialog box opens.

5 Click/Tap the Diagnostic tab, then click/tap Query Modem. If

information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help and

Support

For more information about modem troubleshooting, click/tap Start, then click/tap Help and Support.

Type the keyword modem troubleshooting in the Search box , then click/tap the arrow.

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The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

2 Click/Double-click/Tap/Double-tap the Phone and Modem Options

icon, then click/tap the

3 Click/Tap the modem you want to adjust, then click/tap Properties. 4 Click/Tap the Modem tab, then adjust the Speaker volume control. 5 Click/Tap OK twice to close the Phone and Modem Op tions dialog box.

Modems tab.

Mouse

The external mouse does not work

■ Make sure that the mouse cable is plugged in correctly.

■ Shut down and restart your convertible tablet PC.

■ Remove all extension cables and switch boxes.

■ Try a m ouse you kno w is wo rking to ma ke sure t hat the mou se po rt works.

The external mouse works erratically

■ Clean the mouse. For more information, see “Cleaning the mouse” on

page 245.

■ Some mouse pad patterns “confuse” optical mice. Try the mouse on a

different surface.

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Networks

Y ou cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help.

Troubleshooting

Help and

Support

For more information about network troubleshooting, click/tap Start, then click/tap Help and Support.

Type the keyword network troubleshooting in the Search box , then click/tap the arrow.

Operating system

The program I am working in has stopped responding but the cursor moves and other programs work

■ The program has crashed. Press the Windows Security button on the

convertible tablet PC’s LCD panel to open the Task Manager and close the non-responsive program.

-ORPress C

non-responsive program.

The convertible tablet PC keeps showing the wrong date and time even after resetting

■ The CMOS battery on the system board may need to be replaced. Contact

Gateway technical support.

TRL+ALT+DEL to open the Task Manager and close the

The convertible tablet PC seems to be operating more slowly than usual

■ The hard drive is full or nearly full. Run the Disk Cleanup utility to clear

out unnecessary and temporary files, and remove unneeded programs and files. For more information, see “Using Disk Cleanup” on page 237.

■ The hard drive needs defragmenting. Run Disk Defragmenter to

consolidate files and folders on the hard drive. For more information, see

“Defragmenting the hard drive” on pa ge 240.

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■ The convertible tablet PC is in Portrait or Secondary Landscape orientation.

Though changing the orientation should not slow the convertible tablet PC considerably, tr y changing back to Primary Landscape orientation.

Passwords

Y our convertible tablet PC does not accept your password

Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the password.

Y ou forgot your startup password

The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. Y ou must return your convertible tablet PC for repair. Call Gateway Technical Support for instructions.

PC Cards

Y ou installed a PC Card and now your convertible tablet PC is having problems

■ The card is incorrectly inserted. Eject the card and re-insert it with the label

side up. For more information, see “Adding and removing a PC Card” on

page 258.

■ Make sure that you have correctly installed required software for the

PC Card. For more information, see your PC Card’s documentation.

■ Make sure that the PC Card you installed is not causing a system resource

conflict. For more information on resource conflicts, see “Device

installation” on page 288.

Pen

The convertible tablet PC does not respond to the pen

■ You are not using the correc t pen. Use only Penabled digitizer pens by

W acom such as your convertible tablet PC’ s pen. The convertible ta blet PC does not respond to some other tablet pens or plastic pens.

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The pen tip does not line up with the pointer when I tap the screen

■ The pen and display need recalibrating in both Landscape and Portrait

mode. Recalibrate through the

Pen Settings tab of the T ablet and Pen Setting s

dialog box. For more information, see “Adjusting tablet and pen settings”

on page 200.

Power

Y our convertible tablet PC is not working on AC power

■ Make sure that your AC power adapter is connected correctly to your

convertible tablet PC. For more information, see “Connecting the

AC adapter” on page 19.

■ If your convertible tablet PC is plugged into a surge protector, make sure

that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To t est the ou tlet, plug a wo rking devi ce, such as a lamp, into the outlet and turn it on.

■ Make sure that the AC power adapter cables are free from cuts or damage.

Replace any damag ed cables.

Y our convertible tablet PC is not working on battery power

■ Make sure that the battery is installed correctly. For more information, see

“Replacing the main battery” on p age 172.

Troubleshooting

■ Make sure that the optional secondary battery is installed correctly. For

more information, see “Install ing a second ary batter y” on pag e 174.

■ Make sure that the batteries are fully recharged. For more information, see

“Recharging the battery” on page 169.

■ Make sure that the battery is calibrated correctly. For more information,

see “Recalibrating the battery” on page 170.

Y our convertible tablet PC will not turn off, even after sliding and holding the power switch for five seconds

If your convertible tablet PC has “frozen,” and sliding and holding the power switch for five seconds does not turn it off, insert a straightened paper clip into the reset hole on the bottom of your convertible tablet PC. For the location of the reset hole, see “Bottom” on page 7.

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The battery seems to run do wn very quickly

■ Peripheral devices and programs tha t make heavy use of the hard drive

drain the battery more quickly. Use AC power whenever possible, and readjust the For more information, see “Changing the power scheme” on page 179.

■ The battery is weakening or defective. All batteries run down in time, but

if a new battery appears to be defective, contact Gateway about replacing it.

The convertible tablet PC will not turn on

■ The Power switch has not been fully engaged. Slide and hold the Power

switch for at least a half- second, but no more than th ree seconds.

■ The battery is fully discharged but AC power is not connected. Connect

the AC adapter to power the convertible tablet PC and charge the battery.

The convertible tablet PC turns on and the hard drive status indicator flashes, but nothing appea rs on the display

■ Display brightness is set too low. For more information, see “Adjusting

brightness” on page 192.

The convertible tablet PC will not enter Hibernate mode

■ Hibernate mode is not activated. For more information, see “Activating and

using Hibernate mode” on page 182.

Power Properties to Max Battery when AC power is unavailable.

The convertible tablet PC will not come out of Standby or Hibernate mode when running on battery power.

■ The battery fully discharged and AC power is not connected. Connect the

AC power adapter to power the convertible tablet PC and charge the battery.

The display goes black while the convertible tablet PC is still turned on

■ Convertible tablet PC has gone into Standby after sitting idle (power status

indicator is blinking blue). Slide and hold the Power switch for about a second to resume operations.

■ Convertible tablet PC has gone into low-battery Hibernate (power status

indicator is blinking blue). Slide and hold the Power switch for about a second to resume ope rations, and cha rge the battery.

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Printer

The printer will not turn on

■ Make sure that the printer is online. Many printers have an online/offline

button that you may need to press.

■ Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

■ Check the cable between the printer and your convertible tablet PC. Make

sure that it is connected to the correct port.

■ Make sure that the printer is online. Many printers have an online/offline

button that you may need to press so the printer can start printing. Press the button to put the printer online.

■ Check the port and cable for bent or broken pins.

■ If the printer you want to print to is not the default printer, make sure

that you have selected it in the printer setup.

To set a default printer:

Troubleshooting

1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

2 Click/Double-click/Tap/Double-tap the Printers and Faxes icon. The

Printers and Faxes window opens.

3 Right-click/Button-tap the name of the printer you want to be the

default printer, then click/tap

■ Reinstall the printer driver. See the guide that came with your printer for

instructions on installing the printer driver.

Y ou see a “Printer queue is full” error message

■ Make sure that the printer is not set to work offline.

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Set as De fault P rinter.

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To make sure that the printer is not set to work offline:

1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

2 Click/Double-click/Tap/Double-tap the Printers and Faxes icon. The

Printers and Faxes window opens.

3 Right-click/Button-tap the name of the printer you want to use. If

the menu shows a check mark next to

Use Printer Offline to clear the check mark.

Use Printer Offline, click/ta p

Help and

Support

■ Wa it until files have been printed before sending additional files to the

printer.

■ If you print large files or many files at one time, you may want to add

additional memory to the printer. See the printer documentation for instructions for adding additional memory.

For more information about printer troubleshooting, click/tap Start, then click/tap Help and Support.

Type the k ey w ord printer troubleshooter in the Search box , then click/tap the arrow.

Y ou see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Sound

Y ou are not getting sound from the built-in speaker s

■ Make sure that headphones are not plugged into the headphone jack. For

the location of the headphone jack, see “Left Side ” on p age 3 an d “Back”

on page 280.

■ Make sure that the volume control on your conv ertible tablet PC is turned

up. For more information, see “System key combina tions” on page 30.

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■ Make sure that the Windows volume control is turned up. For more

information, see “Adj usting the volume” o n page 10 2.

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Troubleshooting

■ Make sure that Mute controls are turned off. For more information about

the mute setting, see “System key combinations” on page 30 or “Adjusting

the volume” on page 102.

Help and

Support

For more information abo ut troubleshoo ting sound issues, click/tap Start, then click/tap Help and Support.

Type the keyword sound troubleshooter in the Search box , then click/tap the arrow.

Touchpad

The touchpad does not work.

Attaching a PS/2 mouse to your port replicator may deactivate the touchpad.

Video

The external monitor is not working

■ Make sure that you have pressed FN+LCD/CRT to activate the external

monitor option.

■ Make sure that the monitor is turned on and that the video cable is

connected correctly.

TV out is not working

■ Make sure that you have activated TV out. For more information, see

“Viewing the display on a television” on page 162.

■ Make sure that the television is turned on and that the S-Video cable is

connected correctly.

■ Televisions in different countries use different standards. If you are

traveling, you may need to change the TV Out mode. For more information, see “Viewing the display on a television” on pag e 162.

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T elephone support

Before calling Gateway T echnical Suppo rt

If you have a technical problem with your convertible tablet PC, follow these recommendations before contacting Gateway Technical Support:

■ Make sure that your convertible tablet PC is connected correctly to a

grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.

■ If a peripheral device, such as a keyboard or mouse, does not appear to

work, make sure that all ca bles are plugged in securely.

■ If you have recently installed hardware or software, make sure that you

have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

■ If you have “how to” questions about using a program, see:

■ Online Help

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■ Printed documentation

■ The Microsoft Windows documentation

■ The software publisher’s Web site

■ See the troubleshooting section of this chapter.

Warning To avoid bodily injury, do not attempt to troubleshoot your

convertible tablet PC problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your convertible tablet PC

■

Your convertible tablet PC was dropped

■

The case was damaged

Instead, unplug your convertible tablet PC and contact a qualified computer technician.

■ Have your custo m e r ID, se r ial numb e r, and order number avai l able, along

with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken.

■ Make sure that your convertible tablet PC is nearby at the time of your

call. The technician may have you follow troubleshooting steps.

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T elephone numbers

Gateway offers a wide range of customer service, technical support, and information services.

Automated troubleshooting system

Service description How to reach

Telephone suppor t

Use an automated menu system and your telepho ne keypad to find answers to common problems.

800-846-2118 (US) 877-709-2945 (Canada)

T elephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource Service description How to reach

Fax on demand support

Gateway’s fee-based software tutorial service

Gateway Technical Support

Order a catalog of documents on common problems, then order docu ments by docum ent numbers. The documents will be faxed to you.

Get tutorial assistance for software issues billed by the minute.

Talk to a Gateway Technical Support representative about a non-tutorial technical support question. (See “Before calling

Gateway Technical Support” on page 310

before calling.) TDD Technical Support (for hearing impaired)

is available: Weekdays 6:00 a.m. - 8:00 p.m. Central Time Weekends 6:00 a.m. - 5:00 p.m. Cen tral Time

800-846-4526 (US) 877-709-2951 (Canada)

800-229-1 103 (charged to your credit card) 900-555-4695 (charged to your telephone bill)

800-846-2301 (US) 800-846-3609 (Canada and Puerto Rico) 605-232-2191 (all other countries)

800-846-1778 (TDD)

America Online Get support for your America Online ISP

account

CompuServe Get support for your CompuServe ISP accou nt 800-848-8 990 (US) Sales,

accounting, and warranty

Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.

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800-827-6364 (US) 888-265-4357 (Canada)

800-846-2000 (US) 888-888-2037 (Canada)

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T utoring and training

Gateway’s Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources.

Self-help

If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources:

■ The printed or online documentation that came with your hardware or

software. In many cases, additional product information and online documentation for Gateway-supplied hard ware can be found in our Web site’s Documentation Library

■ This user’s guide

■ The software publisher’s Web site

Help and

Support

For more how-to information about WindowsXP, click/tap Start, then click/tap Help and Support.

Type the keyword practice in the Search box

, then click/tap the arrow.

Tutoring

For help on using hardware or software that came with your Gateway convertible tablet PC, contact Gateway’s fee-based tutorial hotline:

■ 800-229-1103 (rate charged per minute; charged to a major credit card)

■ 900-555-4695 (rate charged per minute; charged to your telephone bill)

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Tutoring and training

Training

Gateway provides the following in-person and computerized training:

Resource Service description For more information

In-Store Trai ning at Gateway stores

Gateway Learning Libraries

Online Training from Learn@Gateway

Our friendly and knowledgeable software trainers ca n teach yo u how to use the Internet and the most popular software programs, including M icr os oft W o rd, Ex ce l, and PowerPoint.

A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.

More than 450 online courses are available from Learn@Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your convertible tablet PC.

www.gateway.com/store

www.gateway.com/training

www.learnatgateway.com/

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Safety,

Regulatory , and

Legal Information

Important safety information

Y our Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

Warning Always fol low these i nstruct ions to hel p

guard against personal injury and damage to your Gateway system.

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Appendix A: Safety, Reg ulatory, and Legal I nformation

Setting up your system

■

Read and follow all instructions mar ked on the p roduct and in t he documentation before you operate your system. Retain all safety and operating instructions for future us e.

■

Do not use this product near water or a heat source such as a radiator .

■

Set up the system on a stable work surface.

■

The product should be operated only from the type of power source indicated on the rating label.

■

If your computer has a voltage selector switch, make sure that the switch is in the proper position for your area. The voltage selector switch is set at the factory to the correct voltage.

■

Openings in the computer case are provided for ventilation. Do not block or cov er these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when you set up your work area. Never insert object s of any kind i nto the comp uter ventilation openings.

■

Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electr ician to install the appropriate outlet.

■

If you use an extension cord with this system, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere ratin g.

■

If your system is fitted with a TV Tuner, cable, or satellite receiver card, make su re that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges.

Care during use

■

Do not walk on the power cord or allow anything to rest on it.

■

Do not spill anything on the system. The best way to avoid spill s is to avoid eating and drinking near your system.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly . Replace the battery with the same or equivalent type recommended by the manufacturer . Dispose of batteries according to the manufacture r’ s ins truct ions.

■

When the computer is turned off, a small amount of electrical current still flows through the computer . T o avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system.

■

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

■

The power cord or p lug is da maged.

■

Liquid has been spilled into the system.

■

The system does not operate properly when the operating instructions are followed.

■

The system was dropped or the cabinet is damaged.

■

The system performance changes.

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Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environmen ts, or indu strial fa cilities.

Warning To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

Important safety infor mation

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Appendix A: Safety, Reg ulatory, and Legal I nformation

Regulatory compliance statements

Wireless Guidance

Low power, Radio transmitting type devices (radio frequency (RF) wireless communication devices), may be present (embedded) in your notebook system. These devices may operate in the

2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or PCS cellular bands (i.e. Cellular data modem). The foll owing section is a general overview of considerations while operating a wireless device.

Additional limitations, cautio ns, and concerns for specific count ries are listed in the specifi c country sections (or country group sections). The wireless devices in your system are only qualified for use in the countries identified by the Radio Approval Marks on the system rating label. If the country you will be using the wireless device in, is not listed , please contact your local Radio Approval agency for requirements. Wireless devices are closely regulated and use may not be allowed.

The power output of the wireless device or devices that may be embedded in your notebook is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize hu man contact during normal operatio n.

The wireless devices installed in this system are intended to be used indoors. In some areas, use of these devices outdoors is prohibited.

Some circumstances require restrictions on wireless devices. Examples of common restrictions are listed below:

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Warning Radio frequency wireless communication can interfere

with equipment on commercial aircraft. Current aviation regulations require wi rel es s devic es to be turne d off while traveling in an airplane. 802.11B (also known as wireless Ethernet or Wifi) and Blu etooth communicatio n devices are examples of devices th at p rovide wirele ss co mmunic ation.

Warning In environments where the risk of interference to other

devices or services is harmf ul or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices m ay be restric ted or eliminat ed. When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable authority for authorization prior to us e or turning on the wireless devic e.

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Regulatory compli ance statements

Warning Every country has different restrictions on the use of

wireless devices. If your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.

Warning If your system came equipped with an internal embedded

wireless device, d o not opera te the wi reless de vice unl ess all covers and shields are in place and the system is fully assembled.

Warning Wireless devices are not user serviceable. Do not modify

them in any way . Modi fication to a wirele ss device will void the authorization to use it. Please contact Gateway for service.

Warning Only use drivers approved for the country in which the

device will be used. See the Gateway Sys tem Res toration Kit, or contact Gateway Technical Support for additional information.

Warning In order to comply with FC C requirements transmitters

must not be operated (or co-located) in conjunction with any other transmitter or ant enna installed in the convertible tablet PC.

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Appendix A: Safety, Reg ulatory, and Legal I nformation

United States of America

Federal Communications Commission (FCC) Intentional emitter per FCC Part 15

Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label.

This equipment complies with FCC radio frequency electromagnetic signal (RF) exposure limits set forth for an uncontrolled environment of a portable transmittin g device.

The wireless devices installed in this system are intended to be used indoors. In some areas, use of these devices outdoors is prohibited.

Operation of this device is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) th is device must accept any interference received, including interference that may cause undesired o peration of t he device.

Warning Wireless devices are not user serviceable. Do not modify

them in any way . Modi fication to a wirele ss device will void the authorization to use it. Contact Gateway for service.

Warning The transmitting devi ce emb edded i n this sy stem may not

be used with any antenna other than provide with the system.

Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a resident ial installation. This equipment generates, uses , and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However , there is no guarantee that interference will not occur in a par ticular installatio n. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■

Reorient or relocate the receiving an tenna

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Increase the separation between the equipment and receiver

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Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

■

Consult the dealer or an experienced radio/TV technician for help.

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Regulatory compli ance statements

Compliance Accessories: The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules.

FCC declaration of conformity

Responsible party:

Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023

Product:

■

Gateway M275

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) thi s device may not cause harmful inter ference, and (2) this device must accept any interference recei ved, including in terference that may cause undesired oper ation.

Caution Changes or modifications not expressly approved by

Gateway could voi d t he FCC comp lianc e and negate yo ur authority to operate the product.

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Appendix A: Safety, Reg ulatory, and Legal I nformation

T elecommunications per FCC part 68 (applicable to products fitted with USA modems)

Y our modem complies with Par t 68 of the Federal Communications Commission (F CC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

An FCC-compliant telephone line cord with a modular plug is requ ired for use with this device. The modem is designed to be co nnected to the telephone network or premises wiring usin g a compatible modular jack which is Part 68-compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, th e telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modific ations to maintain uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

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Remain on the line and briefly explain to the dispatcher the reason for the call.

■

Perform such activities in the off-pe ak hours such as early morning or late evenings.

The United States Telep hone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identificatio n of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requi rement.

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Regulatory compli ance statements

Canada

Industry Canada (IC) Intentional emitter per RSS 210

Wireless devices that may be in your system are only qualified for use in Canada if an Industry Canada ID number is on the system label.

This equipment complies with Industry Canada radio frequency electromagnetic signal (RF) exposure limits set forth fo r an uncont rolled envir onment of a p ortable t ransmitting device

Warning To prevent radio interference to licensed service or

co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is ins talled o utdoors i s subject to licens ing.

Warning Wireless devices are not user serviceable. Do not modify

them in any way . Modi fication to a wirele ss device will void the authorization to use it. Contact Gateway for service.

Warning The transmitting devi ce emb edded i n this sy stem may not

be used with any antenna other than provide with the system.

Warning The 802.11A radio LAN your system may have been

equipped with operates in the same frequency range as high power radar , which has pri ority use, and may dam age the radio LAN if both are present and being used in the same area.

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Appendix A: Safety, Reg ulatory, and Legal I nformation

Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interferenc e regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

T elecommunications per Industry Ca nada CS-03 (for products fitted with an IC-c ompliant modem)

The Industry Canada label identifies certified equ ipment. This certific ation means that the equipment meets certain telecommunications network protective, operatio n, and safety requirements. The Department does not gua rantee the equi pment will operate to the users’ satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company . The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian mainten ance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should make sure, for their own protection, that the electrical ground connections of the power utility , telephone lines, and internal metalli c water pipe system, if present, are connected together . This precaution may be particula rly important in rural areas.

Warning To avoid electrical shock or equipme nt mal f unc ti on do not

attempt to make el ectrical gro und connec tions by yo urself. Contact the appropriate inspection authority or an electrician, as appropriate.

The Ringer Equi valence Numbe r (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

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Regulatory compli ance statements

Mexico

Intentional emitter

Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in Mexico if a COFETEL ID is on the system label.

This equipment complies with radio frequency electromagnetic signal (RF) exposure limits for an uncontrolled environment of a portable transmitting device.

Unintentional emitter

At this time there are no mandatory requirements for Unintentional Emitt ers. However , this device does comply with multiple requirements for other countries and regions as listed on the system label and in the user’s manual.

Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Depart ment of Health and Human Services (DHHS) Radiation Performanc e Standard. Should the unit ever need servicing, contact an authorized service location.

Warning Use of controls or adjustments or performance of

procedures other than those spec ifi ed in thi s ma nual may result in hazardous radiation exposure. To prevent exposure to laser beam s, do n ot try to op en the e nclos ure of a CD or DVD drive.

California Proposition 65 Warning

Warning This product contains chemicals, inc lud ing lead, known to

the State of California to ca use cancer and/or bi rth defects or reproductive harm.

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Appendix A: Safety, Reg ulatory, and Legal I nformation

Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

1-800-GATEW A Y , ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway .net, Gateway stylized logo, Perfect Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and black-and-white spotted box logo, GATEWA Y, Gateway Astro, Gateway@Work, Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWA Y, green stylized Gateway logo, Gateway T eacher:)Ware, Gateway V ideo:)Ware, HelpSpot, InforManager , Just click it!, Learn@Gateway , Kids BackPack, SERVE-TO-ORDER, Server Watchdog, the Spotted G Gateway Logo and the Spotted G Logo, SpotShop, Spotshop.com, and Your:)W are are trademarks of Gateway , Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

. In no event will Gateway be liable for direct, indirect,

Macrovision statement

If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

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Index

AC adapter

connecting connector 6, 280 damaged 19 defective 20 international adapters 176

troubleshooting 306 AC-3 digital audio jack 280 access point networ k 216 accessories

purchasing

safety precautions 317 accounts

America Online

ISP 81

user 205 acoustic handset coupler 186 ad hoc networking 218, 219 adding

icons to desktop

user accounts 205

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