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Chapter 14: Restoring Softw are

5 If this is the first time you have inserted the red Drivers and Applications

CD, accept the End User License Agreement (EULA) by clickin g/tapping

Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and

Application Recove ry program starts and t he

Recovery

tab appears.

6 Select a single device driver to reinstall.

- OR -

Drivers and Application

Click/Tap
reinstall. (Grayed out drivers are not available for Automatic Installation.
To select these drivers, click/tap

Automatic Installation, then select multiple device drivers to

Manual Installation.)

7 Click/Tap Install.
8 Follow any additional on-screen instructio ns. Depending on the device

driver you are reinstalling, you may only need to restart your convertible
tablet PC to complete the installation. However, if a setup wizard opens
when you restart your convertible tablet PC, follow the on-screen
instructions.

Help and

Support

For more information about reinstalling device drivers,
click/tap Start, then click/tap Help and Support.

Type the keyword drivers in the Search box

, then click/tap the arrow.

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Updating device driv ers

Updating device drivers

The Restoration CDs contain a device driver update utility that works over the
Internet. If you do not have an Internet service provider, the update utility
works by direct-dialing the device driver update service.

Important If your convertible ta blet PC came equipped with a wireles s

device, only use the drivers approved for the country the
device will be used in. See the red Drivers and
Applications CD or the Gateway Technical Support Web
site (support.gateway.com).

If your convertible tablet PC came equipped with an
internal embedded wireless device, see “Safety,

Regulatory, and Legal Information” on page315 for

general wireless regulatory and safety guidelines.To find
out if your convertible tablet PC has an internal wireless
device, check the label (see “Identifying your model” on

page 10).

To update device drivers:

1 Insert the red Drivers and Applications CD into th e DVD or DVD/CD- RW

drive. If the program starts automatically, go to Step 5.

- OR ­If the program does not start automatically, go to Step 2.

Important If the drive you want to use is not in the modular bay, you

need to swap modules. For more information about
swapping modules, see “C hangin g mo dules ” on pa ge 1 10 .

2 Click/Tap Start, then click/tap Run. The Run dialog box opens.
3 In the Open text box, type d:\runmenu.exe (where d is the drive letter of

the DVD or DVD/CD-RW drive).

4 Click/Tap OK.

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5 If this is the first time you have inserted the red Drivers and Applications

CD, accept the End User License Agreement (EULA) by clickin g/tapping

Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and

Application Recove ry program starts and t he

Recovery

tab appears.

6 Click/Tap the Web Updates tab.
7 Click/Tap Check Now. The Connect window opens.
8 Install available updated device drivers by following the on-scre en

instructions. Depending on the device driver you are updating, you may
only need to restart your convertible tablet PC to complete the installation.
However, if a setup w izard opens when you restart your convertible
tablet PC, follow the on-screen instructions.

Drivers and Application

Help and

Support

For more information about updating device drivers,
click/tap Start, then click/tap Help and Support.

Type the keyword updating drivers in the Search box

, then click/tap the arrow.

Reinstalling programs

If you have problems running a program or if you have reinstalled your
operating system, you can reinstall programs from the red Drivers and
Applications CD and other program CDs. If you are reinstalling programs from
other program CDs, follow the installation instructions on each CD. If you want
to reinstall a program, uninstall the old version first.

To reinstall programs from the Drivers and Applications CD:

1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next

step.

2 Click/Tap Start, Control Panel, then click/tap Add or Remove Programs.
3 In the Currently Installed Programs list, click/tap the program you want to

uninstall, then click/tap
instructions.

Change/Remove and follow the on-screen

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Reinstalling prog rams

4 Insert the red Drivers and Applications CD into the DVD or DV D/CD-RW

drive. If the program starts automatically, go to Step 8.

- OR ­If the program does not start automatically, go to Step 5.

Important If the drive you want to use is not in the modular bay, you

need to swap modules. For more information about
swapping modules, see “C hangin g mo dules ” on pa ge 1 10 .

5 Click/Tap Start, then click/tap Run. The Run dialog box opens.
6 In the Open text box, type d:\runmenu.exe (where d is the drive letter of

your DVD or DVD/CD-RW drive).

7 Click/Tap OK.
8 If this is the first time you have inserted the red Drivers and Applications

CD, accept the End User License Agreement (EULA) by clickin g/tapping

Yes, I accept it, then clicking/tapping Continue. The Gateway Driver and

Application Recove ry program starts and t he

Recovery

tab appears.

Drivers and Application

9 Select a single program to reinstall.

- OR ­Click/Tap

(Grayed out programs are not available for Automatic Installation. T o select
these programs, click/tap

Automatic Installation, then select multiple programs to reinstall.

Manual Installation.)

10 Click/Tap Install.
11 Follow any additional on-screen instructions. Depending on the programs

you are reinstalling, you may only need to restart your convertible
tablet PC to complete the installation. However, if a setup wizard opens
when you restart your convertible tablet PC, follow the on-screen
instructions.

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Help and

Support

For more information abo ut reinstalling programs, click/t ap
Start, then click/tap Help and Support.

Type th e keyword installing p rograms in the Search box

, then click/tap the arrow.

To reinstall other programs from a CD:

1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next

step.

2 Click/Tap Start, Control Panel, then click/tap Add or Remove Programs.
3 In the Currently Installed Programs list, click/tap the program you want to

uninstall, then click/tap
instructions.

Change/Remove and follow the on-screen

4 Insert the program CD into the DVD or DVD/CD-RW drive.

Important If the drive you want to use is not in the modular bay, you

need to swap modules. For more information about
swapping modules, see “C hangin g mo dules ” on pa ge 1 10 .

5 Complete the program reinstallation by following the instructions

included with the program CD.

Reinstalling Windows

If your convertible tablet PC is not working correctly, try the following op tions
to correct the problem:

■ Troubleshooting. For more information, see “Troubleshooting” on

page 285.

■ Running System Restore.

■ Reinstalling device drivers. For more information, see “Reinstalling device

drivers” on page 249.

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Reinstallin g Windows

If the options above do not correct the problem, you can use the Restoration
CDs to reinstall Windows and other software.

The Re storatio n CDs step you through reinstalling Windows XP. If you are
reinstalling Windows XP, the Restoration CDs automatically reinstall the
hardware device drivers and some programs as well. You can install any
remaining programs by using the program CDs that came with your convertible
tablet PC. To reinstall your programs, follow the instructions in “Reinstalling

programs” on page 252.

Important If you are prompted for your Windows product key when

you reinsta ll Window s, you can f ind the key on the
Microsoft Certificate of Authenticity label located on the
bottom of your convertible tablet PC case. For more
information, see “Microsoft Certificate of Authenticity” on

page 11.

To reinstall Windows XP and the device drivers:

Caution Back up your personal files before you use this option.

All files on your convertible tablet PC will be deleted!

1 Insert the red Drivers and Applications CD into the DVD or DV D/CD-RW

drive.

Important If the drive you want to use is not in the modular bay, you

need to swap modules. For more information about
swapping modules, see “C hangin g mo dules ” on pa ge 1 10 .

2 Restart your convertible tablet PC.
3 Select 2. Boot from CD-ROM.
4 Select a languag e option.
5 Select 1. Delete all files (Automated Fdisk/Format).
6 Select 1. Continue deleting all files and restart.
7 When prompted, press any key to continue.

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8 Select 2. Boot from CD-ROM.

9 Select a languag e option.
10 Select 2. Automated installation of Windows (XP).
11 When prompted, remove the red Drivers and Applications CD and insert

the blue Operating System CD into the DVD or DVD/CD-RW drive, then
press any key to continue.

12 When prompted, accept the License Agreement by pressing Y.
13 Wa it while the setup program copies files to your hard drive. When y our

convertible tablet PC restarts, do NOT press any key to boot from CD.

14 When prompted, insert the red Drivers and Applications CD, then click/tap

Continue. The Gateway Application Loader automatically installs your

drivers and programs. Your convertible tablet PC restarts several times
during this process. Do not press any keys or buttons during this process
unless prompted to do so.

15 When the Gateway Application Loader has finished, go to the Windows

desktop by clicking/tapping

16 Install a ddi tion al pr ogra ms b y foll owi ng the ins truc tion s in “Reinstalling

programs” on page 252.

OK.

17 Install other software, such as Microsoft Works Suite and gaming software,

by following the instructions in “To reinstall other programs from a CD: ”

on page 254.

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Upgrading Y our

Gateway M275

This chapter provides information about adding hardware
devices to your convertible tablet PC. Read this chapter to
learn how to:

■ Add and remove PC Cards

■ Add and replace memory

■ Replace the har d drive

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Adding and removing a PC Card

Your convertible tablet PC has a PC Card slot (also known as a PCMCIA card
slot). This slot accepts one Type II card.

Y ou do not need to restart your convertible tablet PC when changing most cards
because your convertible tablet PC supports hot-swapping. Hot-swapping means
that you can insert a PC Card while your convertible tablet PC is running. If
your PC Card does not work after hot-swapping, see the PC Card manufacturer’s
documentation for further information.

To insert a PC Card:

■ Push the card firmly into the PC Card slot label-side up until the outer edge

of the card is flush with the side of your convertible tablet PC.

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Adding and removing a PC Ca rd

To remove a PC Card:

1 Click/T ap the remove h ardware icon in the taskbar , the PC Card name,

then click/tap

-OR­Turn off your convertible tablet PC.

Important If the remove hardware icon does not appear on the

Stop.

taskbar, click/ta p the show h idden ico ns button.

2 Press the PC Card eject button once to release the eject button.
3 Press the PC Card eject button again to eject the PC Card.

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Preventing static electricity
discharge

The components inside your convertible tablet PC are extremely sensitive to
static electricity, also known as electrostatic disc harge (ESD).

Warning ESD can permanently damage electrostatic

discharge- sensitiv e componen ts in your c onvertibl e
tablet PC. Prevent ESD damage by following ESD
guidelines every time you install memory or replace the
hard drive.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your convertible tablet PC and
unplug the power cord and modem and network cables
before opening the case.

Before installing memory or replacing the hard drive, follow these guidelines:

■ Turn off your convertible tablet PC.

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■ We ar a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of your workbench or other grounded
connection.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of your convertible tablet PC.

■ Touch a bare metal surface on your workbench or other grounded object.

■ Unplug the power cord and the modem and network cables.

■ Remove the main battery (and secondary battery, if installed). For more

information, see “Changing batteries” on page 171.

■ Disconnect all peripheral devices and remove any PC Cards.

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Adding or replacing me mory

Before working with computer components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.

■ Always hold components by their edges. Avoid touching the edge

connectors. Never slide components over any surface.

Adding or replacing memory

Your convertible tablet PC uses memory modules called SO-DIMMs (Small
Outline Dual Inline Memory Modules). The modules are available in various
capacities and any module can be placed in the memory bay. Use only memory
modules designed for the Gateway M275 for upgrading your memory.

SO-DIMMs are located in two places inside your convertible tablet PC. Both
SO-DIMMs can be upgraded. For instructions on upgrading the SO-DIMM
located on the bottom of your convertible tablet PC, see “Adding or replacing

memory in the memory bay” on page 262. For instructions on upgrading the

SO-DIMM located under the keyboard of your convertible tablet PC, see

“Replacing memory under t he keyboard” on page 265.

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Chapter 15: Upgrading Your Gateway M275

Adding or replacing memory in the memory
bay

Important Use only memory modules designed for the

Gateway M275.

To add or r eplace memory modules:

1 Follow the instructions under “Preventing static electricity discharge” on

page 260.

2 Tu rn off your convertible tablet PC, disconnect the AC adapter and modem

and network cables.

3 Disconnect your convertible tablet PC from the optional port replicator

(see “Disconnecting from the port replicator” on page 283).

4 Turn your convertible tablet PC over so the bottom is facing up.

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Memory
bay

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Adding or replacing me mory

5 Remove the main and optional secondary batteries. For more information,

see “Changing batteries” on page 171.

6 Loosen the two memory bay cover screws, then remove the memory bay

cover.

Screws

7 If you are removing a module, gently press out ward on the clip at each

end of the memory module until the module tilts upward.

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Chapter 15: Upgrading Your Gateway M275

8 Pull the memory module out of the slot.

9 Hold the new or replacement module at a 30-degree angle and press it into

the empty memory slot. This module is keyed so it can only be inserted
in one direction. If the module does not fit, make sure that the notch in
the module lines up with the tab in the memory bay.

Important Use only memory modules designed for the

Gateway M275.

10 Gently push the module down until it clicks in place.
11 Replace the memory bay cover and tighten the cover screws.
12 Insert the batteries, then turn your convertible tablet PC over.
13 Reattach the optiona l port replicator.
14 Connect the power adapter and modem and network cables, then turn on

your convertible tablet PC.

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Adding or replacing me mory

Replacing memory under the keyboard

Important Use only memory modules designed for the

Gateway M275 for upgrading your memory.

Installing replacement memory under the keyboard is a process consisting of
three procedures that must be done in sequence:

1 Open the keyboard compartment.
2 Replace the me mory.
3 Reattach the keyboa rd.

Opening the keyboard compartment

To open the keyboard compartment:

1 Follow the instructions under “Preventing static electricity discharge” on

page 260.

2 Tu rn off your convertible tablet PC, disconnect the AC adapter and modem

and network cables.

3 Turn your convertible tablet PC over so the bottom is facing up.
4 Remove the main and optional secondary batteries. For more information,

see “Changing batteries” on page 171.

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5 Remove the two keyboard screws.

Screw

6 Turn your convertible tablet PC over so the top is facing up.

7 Open the LCD panel to the normal viewing position.

Screw

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Adding or replacing me mory

8 Insert the small flat-blade screwdriver under the bottom of the keybo ard

bezel between the F11 and F12 keys and gently pr y it up.

Important Inserting a piece of cloth between the screwdriver and

keyboard will help prevent damage to your convertible
tablet PC.

9 Remove the bezel from your convertible tablet PC by pulling the bezel

toward you and at the same time lifting its front to clear the keyboard.
You will hear small snapping sounds as the bezel comes away from your
convertible tablet PC. Be careful not to break off the tabs found on the
bottom of the bezel.

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10 With a small Phillips screwdriver, remove the four keyboard screws and

put them in a safe place.

Screws

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Adding or replacing me mory

11 Lift the back edge of the keybo ard, then slowly rotate it toward you so it

lies keys-down on top of your convertible tablet PC. Be careful not to
damage the LCD panel.

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Replacing the memory

To replace the memor y:

1 Gently press outward on the clip at each end of the memory module until

the module tilts upward.

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2 Pull the memory module out of the slot.

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3 Hold the new or replacement module at a 30-degree angle and press it into

the empty memory slot. This module is keyed so it can only be inserted
in one direction. If the module does not fit, make sure that the notch in
the module lines up with the tab in the memory bay.

Important Use only memory modules designed for the

Gateway M275.

4 Gently push the module down until it clicks in place.

Reattaching the keyboard

To reattach the key board:

1 Rotate the keyboard toward the LCD panel until the keyboard is

almost face-up.

2 Insert the tabs on the front of the keyboard under the palm rest.

Adding or replacing me mory

Tabs

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3 Gently press the keyboard down until it is flat all the way across. The

keyboard should easily fall into place. Be careful not to damage the
LCD panel.

4 Replace the four keyboard screws.

5 Slide the tabs on the bottom side of the bezel under your convertible tablet

PC frame.

Screws

272

6 Press down on the bezel in several places to make sure it is correctly

mounted. The bezel is correctly mounted when you can run you finger
along the bezel and find no loose spots. The bezel should be flat all the
way across.

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Replacing the hard dr ive kit

Warning If the bezel is not correctly repl aced, your convertible tab let

PC could be damaged w hen you tr y to close th e LCD
panel.

7 Turn your convertible tablet PC over so the bottom is facing up.
8 Replace the two keyboard screws.
9 Insert the batteries, then turn your convertible tablet PC over.

10 Connect the power adapter and modem and network cables, then turn on

your convertible tablet PC.

Replacing the hard drive kit

If you would like more hard drive capacity, you can replace your original drive
with a higher-capacity drive.

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Hard
drive

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To replace the hard drive kit:

1 Follow the instructions under “Preventing static electricity discharge” on

page 260.

2 Tu rn off your convertible tablet PC, disconnect the AC adapter and modem

and network cables.

3 Disconnect your convertible tablet PC from the optional port replicator

(see “Disconnecting from the port replicator” on page 283).

4 Turn your convertible tablet PC over so the bottom is facing up.

5 Remove the main and optional secondary batteries. For more information,

see “Changing batteries” on page 171.

6 Remove the two hard drive kit screws.

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Screws

Tips & Tricks Use a magnetic screwdriver or turn your convertible

tablet PC over to remove the screws.

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Replacing the hard dr ive kit

7 Slide the old hard drive kit out of your convertible tablet PC.

8 If your new hard drive already includes the hard drive kit bracket, go to

Step 13.

-OR­If you need to move the ha rd drive kit bracket from your old hard drive

kit to your new hard drive, go to Step 9.

9 Remove the two screws that secure the hard drive to the hard drive kit

bracket.

Screw

Screw

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10 Remove the bracket from the old drive.
11 Insert the new drive into the bracket so the screw holes line up.
12 Replace the two screws that secure the bracket to the drive.
13 Place the new hard drive kit into the bay and slide it into the connector.
14 Replace the screws that secure the hard drive kit to your convertible

tablet PC.

15 Insert the batteries, then turn your convertible tablet PC over.
16 Reattach the optiona l port replicator.
17 Connect the power adapter and modem and network cables, then turn on

your convertible tablet PC.

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Using the

Gateway M275

Port Replicator

The optional port replicator gives you a convenient way to
attach external devices such as a monitor, a full-size
keyboard, or an AC adapter.

Although devices can be attached directly to the ports on
your convertible tablet PC, the port replicator lets you
make all of those connections in one step. The port
replicator also gives you access to additional ports not
found on your convertible tablet PC.

Read this chapter to le arn:

■ Where ports and jacks are located

■ How to connect and disconnect the port replicator

■ How to secure the port replicator with a locking cable

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Front

Kensington
lock ring

Docking
port

Docking
release
latch

Component Icon Description

Kensington™ lock ring Secure your convertible tablet PC and port replicator to

an object by connecti ng a Kensington cabl e lock through
this ring and into the Kensington lock slot on your
convertible tabletPC. For more information, see

“Securing your port replicator” on page 284.

Docking port Connect your convertible tablet PC to this port.

Warning! Power is passed through this port. This
docking connection is certified to UL 1950 for use only
with convertible tablet PCs designed for your Gateway
port replicator.

Docking release latch Press the release latch to attach the convertible

tablet PC. Lift the release latch to release your
convertible tablet PC.

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Left side

USB port

Component Icon Description

Left side

USB port Plug USB (Universal Serial Bus) devices (such as a

diskette drive, flash drive, Iomega™ Zi p™ dri ve, pri nte r,
scanner, camera, keyboard, or mouse) into this port.

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Back

Microphon e jack

Headphone jack

Line in jack

S/PDIF digital
audio jack

Parallel
port

Serial
port

Monitor
port

S-Video
out jack

Ethernet
jack

USB
ports

Power conn ector

PS/2 mouse port

PS/2 keyboard port

Component Icon Description

S/PDIF digital audio jack Plug an optical (Toslink) AC-3 digita l audio cable in to this

jack.

S-Video out jack Plug a standard S-V ideo c able into this ja ck and th e jack

on an S-Video dev ice ( such as a telev ision or VCR). For
more information, see “Viewing the display on a

television” on page 162.

USB ports Plug USB (Universal Serial Bus) devices (such as a USB

Iomega™ Zip ™ drive, printer, scanner, camera,

keyboard, or mouse) into these ports.
Power connector Plug the AC adapter cable into this connector.
Microphone jack Plug a microphone into this jack.

Headphone jack Plug amplified speakers or headphones into this jack.

The built-in speakers on your convertible tablet PC are

turned off when speakers or headphones are plugged

into this jack.

This jack is turn ed off when headphones are plugged into

your convertible tablet PC’s headphone jack.

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Component Icon Description

Line in jack Connect an external audio input source (such as a

stereo) to this jack so tha t you can rec ord sound on your
convertible tabletPC or play sound through your
convertible tabletPC speakers.

Parallel port Plug a parallel device (such as a printer) into this port.

Serial port Plug a serial device (such as a digital camera) into this

port.

Monitor port Plug an analog VGA monitor into this port.

Ethernet jack Plug a 10/100 Ethernet network cable into this jack. For

more information, see “Connecting to a wired Ethernet

network” on page 48 and “Networking Your
Gateway M275” on page 207.

PS/2 keyboard port Plug a Personal System/2 (PS/2) keybo ard into this port.

Attaching a PS/2 keyb oard to you r port repl icator may
deactivate the built-in keyboard.

Back

PS/2 mouse port Plug a Personal System/2 (PS/2) mouse into this port.

Attaching a PS/2 mouse to your port replicator may
deactivate the touchpad.

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Connecting to the port replicator

You can attach your convertible tablet PC to the port replicator while your
convertible tablet PC is off, on, or in Standby mode.

Attaching to the port replicator

To attach your convertible tablet PC to the port replicator:

1 Connect external devices to the ports on the port replicator.
2 Make sure the docking release latch is in the raised position.
3 Align the connector holes on the bottom of your convertible tablet PC with

the docking posts on the port replicator.

4 Press down on the docking release latch until your convertible tablet PC

moves into place.

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Important Your convertible tablet PC may detect additional devices

and add drivers after being attached to the port replicator.
This process must be completed for components to work
correctly. Follow any on-screen instructions, if necessary.

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Connecting to the por t replicator

Disconnecting from the port replicator

Y ou can sep arate your convertible tablet PC from the port replicator while your
convertible tablet PC is off or on (not in Standby or Hibernate mode).

To separate y our convertible tablet PC from the port replicator:

1 If your convertible tablet PC is off, go to Step 2.

-OR­Click/Tap

menu item appears in the Start menu only while your convertible tablet PC
is docked.

Start, then click/tap Undock Computer. The Undock Computer

2 Pull up on the docking release latch. Your convertible tablet PC will move

out and away from the port replicator.

3 Lift your convertible tablet PC off of the port replicator.

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Securing your port replicator

You can secure your convertible tablet PC and port replicator to an object by
using the security ring located on the left side of the port replicator and the
Kensington lock slot located on the left side of your convertible tabletPC.

To secure your convertible tablet PC and port replicator:

1 Open the security ring on the port replicator.
2 Attach your convertible tablet PC to the port replicator.
3 Secure one end of the Kensington cable to a solid object, then run the other

end of the cable through the security ring and lock it into the slot provided
on the left side of your convertible tablet PC.

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Troubleshooting

This chapter provides some solutions to common
convertible tablet PC problems. Read this chapter to learn
how to:

■ Troubleshoot typical hardware and software problems

■ Get telephone support

■ Use automated troubleshooting systems

■ Get tutoring and training

If the suggestions in this chapter do not correct the
problem, s ee “Getting Help” on page 51 for more
information about how to get help.

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Chapter 17: Troublesho oting

Safety guidelines

While troubleshooting your convertible tablet PC, follow these safety
guidelines:

■ Never remove the memory bay cover, keyboard, or hard drive kit if your

convertible tablet PC is turned on, the batteries are installed, or while the
modem cable, network cable, or A C power ada pter are conn ected to your
convertible tablet PC.

■ Make sure that you are correctly grounded before accessing internal

components. For more information about preventing damage from static
electricity, see “Preventing static electricity discharge” on page 260.

■ After you complete any maint enance tasks wher e you remove the me mory

bay cover, keyboard, or hard drive kit, make sure that you replace the cover ,
keyboard, or hard drive kit, reinstall any screws, then replace the batteries
before you start your convertible tablet PC.

Warning Do not try to troubleshoot your problem if power cords or

plugs are damaged, if your convertible tablet PC was
dropped, or if the case was d amaged. Instead, unpl ug your
convertible tablet PC and contact a qualified computer
technician.

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First steps

If you have problems with your convertible tablet PC, try these things first:

■ Make sure that the AC power adapter is connected to your convertible

tablet PC and an AC o utlet and that the AC outlet is supplying power.

■ If you use a power strip or surge protector, make sure that it is turned on.

■ If a peripheral devic e (su c h as a keyb oard o r m ous e) does no t work , ma ke

sure that all con nections are se cure.

■ Make sure that your hard drive is not full.

■ If an error message appears o n the screen, wr ite dow n the exact messa ge.

The message may help Gateway Technical Support in diagnosing and
fixing the problem.

■ If you added or removed peripheral devices, review the installation

procedures you performed and make sure that you followed each
instruction.

■ If an error occurs in a program, see the program’s printed documentation

or the online help.

First steps

Help and

Support

For more information about troubleshooting, click/tap
Start, then click/tap Help and Support.

Type the keyword troubleshooting in the Search box

, then click/tap the arrow.

Software support tools

Your convertible tablet PC may include the following support tool to help you
diagnose and fix problems:

■ PC Doctor is a comprehensive hardware diagnostic and system information

tool that can test your convertible tablet PC and determine its
configuration. PC Doctor provides 85 professional diagnostic tests directly
from your convertible tablet PC.

This support tool is available by clicking/tapping
clicking/tapping

Gateway Utilities.

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Start, All Programs, then

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Troubleshooting

Audio

See “Sound” on pa ge 308.

Battery

See “Power” on page 305.

Device installation

Y ou have computer problems after adding a new device

Sometimes a new device, such as a PC Card, can cause a system resource (IRQ)
conflict. Check IRQ usage to determine if there is an IRQ conflict.

To check IRQ usage:

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1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Performance and Maintenance.

2 Click/Double-click/Tap/Double-tap System, click/tap the Hardware

tab, then click/tap
opens.

Device Manager. The Device Manager window

3 Click/Tap View, then click/tap Resources by type.

Double-click/Double-tap
hardware assignments are displayed.

Help and

Support

For more information about IRQs, click/tap Start, then
click/tap Help and Support.

Type the keyword IRQs in the Search box

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Interrupt request (IRQ). All IRQs and their

, then click/tap the arrow.

To free IRQ res ources for the new device:

1 In the Device Manager window, check the devic e list for a resource

conflict. A resource conflict appears as a black exclamation point in
a yellow circle.

2 Remove the device you are trying to install, then determine which

one of the existing devices or ports you can disable.

3 Right-click/Button-tap the device or port you want to disable, then

click/tap

Disable. The device or port is disabled.

Diskette drive (external)

The diskette drive is not recognized

■ Shut down and restart your convertible tablet PC.

■ The USB cable may not be inserted completely into the USB port. Press

the cable into the port, then try to access the diskette again.

Troubleshooting

Y ou see an “Access Denied” or “Write protect ” error message

■ Move the write-protection tab in the upper-right corner of the diskette

down (unpr otected).

■ The diskette may be full. Delete unnecessary files on the diskette and try

again.

■ Not all diskettes are IBM-compatible. Make sure that the diskette you are

using is IBM-compatible.

■ Try a different diskette. Occasionally diskettes are flawed and cannot be

read by the diskette drive.

Y ou see a “Disk is full” error message

■ Delete unnecessary files on the diskette.

■ Try a different diskette. Occasionally diskettes are flawed and cannot be

read by the diskette drive.

■ Run Error checking on the diskette. For more information, see “Checking

the hard drive for errors” on page 238. If errors are detected and corrected,

try using the diskette again.

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Y ou see a “Non-system disk”, “NTLDR is missing”, or “Disk error”
error message

■ Eject the diskette from the diskette drive, then press ENTER.

■ Make sure that the diskette you are using is IBM-compatible.

The diskette drive status indicator is li t continuously

Remove the diskette from the drive. If the indicator stays on, try restarting your
convertible tablet PC.

Display

The screen is too dark

Adjust the brightness using the system keys. For more information, see “System

key combinations” on page 30.

The screen resolution is not correct

Change the screen resolution from the Display Properties dialog box. For more
information, see “Adjusting the screen resolution” on page 195.

Help and

Support

For more information about changing the screen
resolution, click/tap Start, then click/tap Help and
Support.

Type the keyword screen resolution in the Search box

The text on the display is dim or difficult to read

■ Adjust the brightness and contrast using the system keys. For more

information, see “System key combinations” on page 30.

■ Change the display settings. For more information, see “Adjustin g the

screen and desktop settings” on page 193.

■ Move your convertible tablet PC away from sources of electrical

interference, such as televisions, unshielded speakers, microwaves,
fluorescent lights, and metal beams or shelves.

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, then click/tap the arrow.

The display has pixels that are always dark or too bright

This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to a
minimum. If you feel these pixels are unacceptably numerous or dense on your
display, contact Gateway Technical Support to identify whether a repair or
replacement is justified based on the number of pixels affected.

DVD or DVD/CD-RW drives

Y our convertible tablet PC does not recognize a disc

■ The disc may not be seated correctly in the tray. When you place a disc

on the tray, make sure that you press the disc firmly onto the spindle so
the retainers hold the disc in place.

■ The modular drive may not be inserted completely into the modular bay.

Press the module into the bay, then try to access the disc again.

■ Make sure that the disc label is facing up, then try again.

■ Try a different disc. Occasionally discs are flawed and cann ot be read by

the drive.

■ Some music CDs have copy protection software. You may not be able to

play these CDs on your convertible tablet PC.

Troubleshooting

■ Your convertible tablet PC may be experiencing some temporary memory

problems. Shut down an d restart your convertible t ablet PC.

■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on

page 293.

An audio CD does not produce sound

■ Make sure that the CD label is facing up, then try again.

■ Some music CDs have copy protection software. You may not be able to

play these CDs on your convertible tablet PC.

■ Make sure that the volume control on your conv ertible tablet PC is turned

up. For more information, see “System key combinations” on page 30.

■ Make sure that the Windows volume control is turned up. For more

information, see “Adj usting the volume” o n page 102 .

■ Make sure that Mute controls are turned off. For more information about

the mute setting, see “System key combinations” on page 30 or “Adjusting

the volume” on page 102.

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■ Make sure that headphones are not plugged into the headphone jack. For

the location of the headphone jack, see “Left Side ” on p age 3 and “Back”

on page 280.

■ If you are using powered speakers, make sure that they are plugged in and

turned on.

■ Clean the CD. For more information, see “Cleaning CDs or DVDs” on

page 293.

■ Your convertible tablet PC may be experiencing some temporary memory

problems. Shut down and restart your convertible tablet PC.

■ Reinstall the audio device drivers. For more information, see “Reinstalling

device drivers” on page 249.

A DVD movie will not play

■ Make sure that the label or side you want to play is facing up, then try

again.

■ Shut down and restart your convertible tablet PC.

■ Clean the DVD. For more information, see “Clea ning CDs or DVD s” on

page 293.

■ DVD discs and drives contain regio nal code s that help control DVD title

exports and help reduce illegal disc distribution. T o be a ble to play a DVD,
the disc’s regional code and your DVD drive’s regional code m ust match.

The regional code on your DVD drive is determined by your convertible
tablet PC’s delivery address. The regional code for the United States and
Canada is 1. The regional code for Mexico is 4. Your DVD drive’s regional
code must match the regional code of the disc. The regional code for the
disc is on the disc, disc documentation, or packagin g.

If the DVD movie does not play, the disc’s regional code and your DV D
drive’s regional code may not match.

■ Make sure that the InterVideo program has been installed on your

convertible tablet PC. See “Playing a DVD” on page 124 for more
information.

A DVD does not produce sound on a TV

■ Audio is not transmitted through the S-Video out jack. Use the built-in

speakers, a set of headphones or external powe red speakers, or connect
your convertible tablet PC to a stereo system to hear sound while playing
a DVD.

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Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made
especially for the purpose.

File management

A file was accidentally deleted

If a file was deleted at a DOS p rompt or in Windows while holding down the

HIFT key, the file cannot be restored.

S

Troubleshooting

To restore deleted files:

1 Double-click/Double-tap the Recycle Bin icon.
2 Right-click/Button-tap the file you want to restore, then click/tap

Restore. The file is restored to the place where it was originally

deleted from.
If the Recycle Bin was emptied before you tried to restore a file, the

file cannot be restored.

Help and

Support

For more information about rest oring deleted files, click/tap
Start, then click/tap Help and Support.

Type the keyword System Re store in the Search box

, then click/tap the arrow.

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Hard drive

Y ou see an “Insufficient disk space” erro r message

■ Delete unnecessary files from the hard drive using Disk Cleanup. For more

information, see “Using Disk Cleanup” on page 237.

■ Empty the Recycle Bin by right-clicking/button-tapping the Recycle Bin

icon, th en clicki ng/tappi ng

Caution All delete d files will be lost whe n you empt y the Re cycle

■ Save your files to a diskette or another drive. If the hard drive is full, copy

any files not regularly used to diskettes or other backup media, then delete
them from the hard drive.

Empty Recycle Bin.

Bin.

Help and

Support

For more information about file management, click/tap
Start, then click/tap Help and Support.

Type the keyword file management in the Search box

, then click/tap the arrow.

Y ou see a “Data error” message

This may be the result of a defective area on the hard drive. To fix hard drive
problems, run the Error checking program. For more information, see

“Checking the hard drive for errors” on page 238.

The hard drive cannot be a ccessed, or you see a “General fail ure
reading drive C” error message

■ If a diskette is in the diskette drive, eject it and restart your convertible

tablet PC.

■ Make sure that the hard drive is installed correctly. Remove it, firmly

reinsert it, then restart your convertible tablet PC. For more information,
see “Replacing the hard drive kit” on page 273.

■ If your convertible tablet PC has been subjected to static electricity or

physical shock, you may need to reinstall the operating system.

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Y ou see a “Non-system disk”, “NTLDR is missing”, or “disk” error
message

■ Eject the diskette from the diskette drive, then press ENTER.

Interface/Ports

The buttons on the convertible tablet PC’ s LCD panel do not do what
they are supposed to

■ The button functions have been changed. Reset button functions in the

Buttons tab of the T ablet and Pen Setting s dialog box. For more information,
see “Programming the buttons” on page 201.

The convertible tablet PC does not recognize the PC Card

■ The card is incorrectly inserted. Eject the card and re-insert it with the label

side up. For more information, see “Adding and removing a PC C ard” on

page 258.

The convertible tablet PC does not recognize a USB or 1394 peripheral
device

■ The peripheral device is not connected to the convertible tablet PC

correctly. Check the connection cable, and be sure it is inserted in the
correct port on the convertible tablet PC and the peripheral devi ce.

Troubleshooting

■ The correct driver is not built into Windows XP. Use the device’s

installation CD or check the manufacturer’s Web site for the correct driver.

Internet

Y ou cannot connect to the Internet

■ Make sure that the modem cable is plugged into the modem jack and not

the Ethernet network jack. See “Right Sid e” on page 5 to make sure that
the connections have been made correctly.

■ Make sure that your convertible tablet PC is connected to the telephone

line and the telephone line has a dial tone.

■ If you have the call waiting feature on your telephone line, make sure that

it is disabled.

■ Make sure that you are not using a digital, rollover, or PBX line. These lines

do not work with your modem.

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■ Make sure that your account with your Internet service provider (ISP) is

set up correctly. Contact your ISP technical support for help.

■ Make sure that you do not have a problem with your modem. For more

information, see “Modem (dia l-up)” on page 298

Help and

Support

For more information about troubleshooting Internet
connections, click/tap Start, then click/tap Help and
Support.

Type the keyword troublesh ooting conne ctions in the
Search box , then click/tap the
arrow.

Y ou see an “Unable to locate host” message and are unable to browse
the Internet

This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.

Double-check the URL or try a different URL. If the error message still appears,
disconnect from the ISP connectio n and close your browser, then reconnect
and open the browser . If you still get the error , your ISP may be having technical
difficulties.

Connecting to a Web site takes too long

Many factors can affect Int ernet performance:

■ The condition of the telephone lines in your residence or at your local

telephone service

■ The condition of the Internet computers to which you connect and

the number of users accessing those computers

■ The complexity o f graphics and multimed ia on Web pages

■ Having multiple W eb browsers open, performi ng multiple downloads, and

having multiple programs open on your convertible tablet PC

People are sending you e-mail messages, but you have not received
any mail

■ Click/Tap the receive button in your e-mail program.

■ Make sure that your account with your Internet service provider (ISP) is

set up correctly. Contact your ISP for technical support.

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Keyboard

The built-in keyboard does not work

■ Attaching a PS/2 keyboard to your port replicator while your convertible

tablet PC is running may deactivate the built-in keyboard.

The external keyboard does not work

■ Make sure that the keyboard ca ble is plugged in correctly.

■ Remove all extension cables and switchboxes.

■ Clean the keyboard by using an aerosol can of air with a narrow , straw-like

extension to remove dust and lint trapped under the keys.

■ Try a keyboard that you know works to make sure that the keyboard port

works.

■ If you spilled liquid in the keyboard, turn off your convertible tablet PC

and unplug the keyboard. Clean the keyboard and turn it upside down to
drain it. Let the keyboard dry before using it again. If the keyboard does
not work after it dries, you may need to replace it.

A keyboard character keeps repea ting or you see a “Keyboard stuck”
or “Key failure” error message

■ Make sure that nothing is resting on the keyboard.

Troubleshooting

■ Make sure that a key is not stuck. Press each key to loosen a key that might

be stuck, then restart your convertible tablet PC.

Memory

Y ou see a “ Memory error” message

■ Make sure that the memo ry modules are inserted corr ectly i n t he me mory

bay slots. For more information, see “Adding or replacing memor y” on

page 261.

■ Use PC Doctor or a third- party d iagnostic p rogram to help de termine if a

memory module is failing. For more information, see “Adding or replacing

memory” on page 261.

Y ou see a “Not enough memory” error message

■ Close all programs, then restart your convertible tablet PC.

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Help and

Support

For more information about troubleshooting memory
errors, click/tap Start, then click/tap Help and Support.

Type the keyword memory error in the Search box

, then click/tap the arrow.

Memory card reader

Drive letter for the memory card slot does not appear in the My
Computer window

■ Reboot your convertible tablet PC.

Modem (dial-up)

Y our modem does not dial or does not connect

■ Make sure that the modem cable is plugged into the modem jack and not

the Ethernet network jack. See “Right Sid e” on page 5 to make sure that
the connections have been made correctly.

■ Make sure that your convertible tablet PC is connected to the telephone

line and the telephone line has a dial tone.

■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.

298

■ Remove any line splitters or surge protectors from your telephon e line,

then check for a dial tone by plugging a working telephone into the
telephone wall jack.

■ If you have additional telephone services such as call waiting, call

messaging, or voice mail, make sure that all messages are cleared and call
waiting is disabled before using the modem. Contact your telephone
service to get the correct code to temporarily disable the service. Also make
sure that the modem dialing properties are set appropriately.

To check the dialing properties:

1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

2 Click/Double-click/Tap/Double-tap the Phone and Modem Options

icon, then click/tap the

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Dialing Rules tab.

Troubleshooting

3 Click/Tap the location from which you are dialing, then click/tap

Edit.

4 Make sure that all setti ngs are correct.

Help and

Support

■ Disconnect any answering machine, fax machine, or printer that is on the

For more information about dialing properties, click/tap
Start, then click/tap Help and Support.

Type the keyword dialing in the Search box

, then click/tap the arrow.

same line as the modem. Do not connect these devices to the same
telephone line as the modem.

■ Make sure that you are not using a digital, rollover, or PBX line. These lines

do not work with your modem.

■ Check for line noise (scratchy, crackling, or popping sounds). Line noise

is a common problem that can cause the modem to conn ect at a slower
rate, abort downloads, or even disconnect. The faster the modem, the less
line noise it can tolerate and still work correctly.

Listen to the line using your telephone. Dial a single number (such as 1).
When the dial tone stops, listen for line noise. Wiggle the modem cable
to see if that makes a difference. Make sure that the connectors are free
from corrosion and all screws in the wall or telephone wall jack are secure.

You can also call your telephone service and have the telephone line
checked for noise or low line levels.

■ Try another telephone line (either a different telephone number in your

house or a telephone line at a di fferent location). If you can connect on
this line, call your telephone service.

■ Try connecting with the modem at a lower connection speed. If reducing

the connect speed lets you connect, call your telephone ser vice. The
telephone line may be too noisy.

Y ou cannot connect to the Internet

■ The ISP may be having techni cal difficulties. Contac t your ISP for technical

support.

■ See if the modem works with a different communications program. The

problem may be with just one program .

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Y our 56K modem does not connect at 56K

Current FCC regulations restrict actual data transfer rates over public telephone
lines to 53K. Other factors, such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed even further.

If your convertible tablet PC has a v.90 modem, the speed at which you can
upload (send) data is limited to 33.6K. If your convertible tablet PC has a v.92
modem, the speed at which you can upload data is limited to 48K. Your ISP
may not support 48K uploads.

You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patche s, and updates for current Gateway hardware and
software.

The server provides a secure connection and is a stand-alone server. You cannot
use it to access the Internet. The server cannot be accessed Mondays from
8:00 a.m. to 12:00 p.m. CT.

To acces s the gateway. your.way dial-up ser ver:

1 Insert the red Drivers and Applications CD into the DVD or

DVD/CD-RW drive.

2 Click/Tap Help, then click/tap Support Web Site.
3 To check your modem connection speed, click/tap the Direct Dial

option. After your modem connects, move the mouse pointer over

Dial-Up Networking icon (located next to the clock on your

the
taskbar). Your modem connection speed appears.

Y our fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of
14,400 bps.

The modem is not recognized by your convertible tablet PC

■ Make sure that the line connected to the modem is working and plugged

into the appropriate port on your conv ertible tablet PC. See “Right Side”

on page 5 to make sure that the connections have been made correctly.

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Troubleshooting

■ If the modem shares the telephone line with another device, make sure

that the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).

■ Use the modem cable that came with your convertible tablet PC. Some

telephone cables do not meet required cable standards and may cau se
problems with the modem connection.

■ Shut down and restart your convertible tablet PC.

■ Run Windows modem diagnostics.

To run modem diagnostics:

1 Close all open programs.
2 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

3 Click/Double-click/Tap/Double-tap the Phone and Modem Options

icon, then click/tap the

Modems tab.

4 Click/Tap your modem, then click/tap Properties. The Modem

Properties dialog box opens.

5 Click/Tap the Diagnostic tab, then click/tap Query Modem. If

information about the modem appears, the modem passed
diagnostics. If no modem information is available, a white screen
appears with no data, or if you get an error such as port already open
or the modem has failed to respond, the modem did not pass
diagnostics.

Help and

Support

For more information about modem troubleshooting,
click/tap Start, then click/tap Help and Support.

Type the keyword modem troubleshooting in the
Search box , then click/tap the
arrow.

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The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking.
Handshaking is a digital “getting acquainted” conversation between the two
modems that establishes connection speeds and communication protocols. You
may hear unusual handshaking sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn down the modem volume.

To turn down the modem volume:

1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

2 Click/Double-click/Tap/Double-tap the Phone and Modem Options

icon, then click/tap the

3 Click/Tap the modem you want to adjust, then click/tap Properties.
4 Click/Tap the Modem tab, then adjust the Speaker volume control.
5 Click/Tap OK twice to close the Phone and Modem Options dialog box.

Modems tab.

Mouse

The external mouse does not work

■ Make sure that the mouse cable is plugged in correctly.

■ Shut down and restart your convertible tablet PC.

■ Remove all extension cables and switch boxes.

■ Try a m ouse you kno w is wo rking to ma ke sure t hat the mou se po rt works.

The external mouse works erratically

■ Clean the mouse. For more information, see “Cleaning the mouse” on

page 245.

■ Some mouse pad patterns “confuse” optical mice. Try the mouse on a

different surface.

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Networks

Y ou cannot connect to your company network

Every network is unique. Contact your company computer department or
network administrator for help.

Troubleshooting

Help and

Support

For more information about network troubleshooting,
click/tap Start, then click/tap Help and Support.

Type the keyword network troubleshooting in the
Search box , then click/tap the
arrow.

Operating system

The program I am working in has stopped responding but the cursor
moves and other programs work

■ The program has crashed. Press the Windows Security button on the

convertible tablet PC’s LCD panel to open the Task Manager and close the
non-responsive program.

-OR­Press C

non-responsive program.

The convertible tablet PC keeps showing the wrong date and time
even after resetting

■ The CMOS battery on the system board may need to be replaced. Contact

Gateway technical support.

TRL+ALT+DEL to open the Task Manager and close the

The convertible tablet PC seems to be operating more slowly than
usual

■ The hard drive is full or nearly full. Run the Disk Cleanup utility to clear

out unnecessary and temporary files, and remove unneeded programs and
files. For more information, see “Using Disk Cleanup” on page 237.

■ The hard drive needs defragmenting. Run Disk Defragmenter to

consolidate files and folders on the hard drive. For more information, see

“Defragmenting the hard drive” on pa ge 240.

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■ The convertible tablet PC is in Portrait or Secondary Landscape orientation.

Though changing the orientation should not slow the convertible
tablet PC considerably, try changing back to Primary Landscape
orientation.

Passwords

Y our convertible tablet PC does not accept your password

Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the
password.

Y ou forgot your startup password

The password feature (which is set in the BIOS Setup utility) is very secure, with
no easy way to recover a forgotten password. Y ou must return your convertible
tablet PC for repair. Call Gateway Technical Support for instructions.

PC Cards

Y ou installed a PC Card and now your convertible tablet PC is having
problems

■ The card is incorrectly inserted. Eject the card and re-insert it with the label

side up. For more information, see “Adding and removing a PC C ard” on

page 258.

■ Make sure that you have correctly installed required software for the

PC Card. For more information, see your PC Card’s documentation.

■ Make sure that the PC Card you installed is not causing a system resource

conflict. For more information on resource conflicts, see “Device

installation” on page 288.

Pen

The convertible tablet PC does not respond to the pen

■ You are not using the correc t pen. Use only Penabled digitizer pens by

W acom such as your convertible tablet PC’ s pen. The convertible ta blet PC
does not respond to some other tablet pens or plastic pens.

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The pen tip does not line up with the pointer when I tap the screen

■ The pen and display need recalibrating in both Landscape and Portrait

mode. Recalibrate through the

Pen Settings tab of the T ablet and Pen Setting s

dialog box. For more information, see “Adjusting tablet and pen settings”

on page 200.

Power

Y our convertible tablet PC is not working on AC power

■ Make sure that your AC power adapter is connected correctly to your

convertible tablet PC. For more information, see “Connecting the

AC adapter” on page 19.

■ If your convertible tablet PC is plugged into a surge protector, make sure

that the surge protector is connected securely to an electrical outlet, turned
on, and working correctly. To t est the ou tlet, plug a wo rking devi ce, such
as a lamp, into the outlet and turn it on.

■ Make sure that the AC power adapter cables are free from cuts or damage.

Replace any damag ed cables.

Y our convertible tablet PC is not working on battery power

■ Make sure that the battery is installed correctly. For more information, see

“Replacing the main battery” on p age 172.

Troubleshooting

■ Make sure that the optional secondary battery is installed correctly. For

more information, see “Install ing a second ary batter y” on pag e 174.

■ Make sure that the batteries are fully recharged. For more information, see

“Recharging the battery” on page 169.

■ Make sure that the battery is calibrated correctly. For more information,

see “Recalibrating the battery” on page 170.

Y our convertible tablet PC will not turn off, even after sliding and
holding the power switch for five seconds

If your convertible tablet PC has “frozen,” and sliding and holding the power
switch for five seconds does not turn it off, insert a straightened paper clip into
the reset hole on the bottom of your convertible tablet PC. For the location of
the reset hole, see “Bottom” on page 7.

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The battery seems to run do wn very quickly

■ Peripheral devices and programs tha t make heavy use of the hard drive

drain the battery more quickly. Use AC power whenever possible, and
readjust the
For more information, see “Changing the power scheme” on page 179.

■ The battery is weakening or defective. All batteries run down in time, but

if a new battery appears to be defective, contact Gateway about replacing it.

The convertible tablet PC will not turn on

■ The Power switch has not been fully engaged. Slide and hold the Power

switch for at least a half- second, but no more than th ree seconds.

■ The battery is fully discharged but AC power is not connected. Connect

the AC adapter to power the convertible tablet PC and charge the battery.

The convertible tablet PC turns on and the hard drive status indicator
flashes, but nothing appea rs on the display

■ Display brightness is set too low. For more information, see “Adjusting

brightness” on page 192.

The convertible tablet PC will not enter Hibernate mode

■ Hibernate mode is not activated. For more information, see “Activating and

using Hibernate mode” on page 182.

Power Properties to Max Battery when AC power is unavailable.

The convertible tablet PC will not come out of Standby or Hibernate
mode when running on battery power.

■ The battery fully discharged and AC power is not connected. Connect the

AC power adapter to power the convertible tablet PC and charge the
battery.

The display goes black while the convertible tablet PC is still turned
on

■ Convertible tablet PC has gone into Standby after sitting idle (power status

indicator is blinking blue). Slide and hold the Power switch for about a
second to resume operations.

■ Convertible tablet PC has gone into low-battery Hibernate (power status

indicator is blinking blue). Slide and hold the Power switch for about a
second to resume ope rations, and cha rge the battery.

306

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Printer

The printer will not turn on

■ Make sure that the printer is online. Many printers have an online/offline

button that you may need to press.

■ Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

■ Check the cable between the printer and your convertible tablet PC. Make

sure that it is connected to the correct port.

■ Make sure that the printer is online. Many printers have an online/offline

button that you may need to press so the printer can start printing. Press
the button to put the printer online.

■ Check the port and cable for bent or broken pins.

■ If the printer you want to print to is not the default printer, make sure

that you have selected it in the printer setup.

To set a default printer:

Troubleshooting

1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

2 Click/Double-click/Tap/Double-tap the Printers and Faxes icon. The

Printers and Faxes window opens.

3 Right-click/Button-tap the name of the printer you want to be the

default printer, then click/tap

■ Reinstall the printer driver. See the guide that came with your printer for

instructions on installing the printer driver.

Y ou see a “Printer queue is full” error message

■ Make sure that the printer is not set to work offline.

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Set as De fault P rinter.

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Chapter 17: Troublesho oting

To make sure that the printer is not set to work offline:

1 Click/Tap Start, then click/tap Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click/tap

Printers and Other Hardware.

2 Click/Double-click/Tap/Double-tap the Printers and Faxes icon. The

Printers and Faxes window opens.

3 Right-click/Button-tap the name of the printer you want to use. If

the menu shows a check mark next to

Use Printer Offline to clear the check mark.

Use Printer Offline, click/ta p

Help and

Support

■ Wa it until files have been printed before sending additional files to the

printer.

■ If you print large files or many files at one time, you may want to add

additional memory to the printer. See the printer documentation for
instructions for adding additional memory.

For more information about printer troubleshooting,
click/tap Start, then click/tap Help and Support.

Type the k ey w ord printer troubleshooter in the Search
box , then click/tap the arrow.

Y ou see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an
online/offline button that you need to press after adding paper.

Sound

Y ou are not getting sound from the built-in speaker s

■ Make sure that headphones are not plugged into the headphone jack. For

the location of the headphone jack, see “Left Side ” on p age 3 and “Back”

on page 280.

■ Make sure that the volume control on your conv ertible tablet PC is turned

up. For more information, see “System key combina tions” on page 30.

308

■ Make sure that the Windows volume control is turned up. For more

information, see “Adj usting the volume” o n page 102 .

www.gateway.com

Troubleshooting

■ Make sure that Mute controls are turned off. For more information about

the mute setting, see “System key combinations” on page 30 or “Adjusting

the volume” on page 102.

Help and

Support

For more information abo ut troubleshoo ting sound issues,
click/tap Start, then click/tap Help and Support.

Type the keyword sound troubleshooter in the Search
box , then click/tap the arrow.

Touchpad

The touchpad does not work.

Attaching a PS/2 mouse to your port replicator may deactivate the touchpad.

Video

The external monitor is not working

■ Make sure that you have pressed FN+LCD/CRT to activate the external

monitor option.

■ Make sure that the monitor is turned on and that the video cable is

connected correctly.

TV out is not working

■ Make sure that you have activated TV out. For more information, see

“Viewing the display on a television” on page 162.

■ Make sure that the television is turned on and that the S-Video cable is

connected correctly.

■ Televisions in different countries use different standards. If you are

traveling, you may need to change the TV Out mode. For more
information, see “Viewing the display on a television” on pag e 162.

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Chapter 17: Troublesho oting

T elephone support

Before calling Gateway T echnical Suppo rt

If you have a technical problem with your convertible tablet PC, follow these
recommendations before contacting Gateway Technical Support:

■ Make sure that your convertible tablet PC is connected correctly to a

grounded AC outlet that is supplying power. If you use a surge protector,
make sure that it is turned on.

■ If a peripheral device, such as a keyboard or mouse, does not appear to

work, make sure that all ca bles are plugged in securely.

■ If you have recently installed hardware or software, make sure that you

have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from Gateway, see the
manufacturer’s documentation and technical support resources.

■ If you have “how to” questions about using a program, see:

■ Online Help

310

■ Printed documentation

■ The Microsoft Windows documentation

■ The software publisher’s Web site

■ See the troubleshooting section of this chapter.

Warning To avoid bodily injury, do not attempt to troubleshoot your

convertible tablet PC problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your convertible tablet PC

■

Your convertible tablet PC was dropped

■

The case was damaged

Instead, unplug your convertible tablet PC and contact a
qualified computer technician.

■ Have your custo m e r ID, se r ial numb e r, and order number avai l able, along

with a detailed description of your problem, including the exact text of
any error messages, and the steps you have taken.

■ Make sure that your convertible tablet PC is nearby at the time of your

call. The technician may have you follow troubleshooting steps.

www.gateway.com

T elephone numbers

Gateway offers a wide range of customer service, technical support, and
information services.

Automated troubleshooting system

Service description How to reach

Telephone suppor t

Use an automated menu system and your telepho ne
keypad to find answers to common problems.

800-846-2118 (US)
877-709-2945 (Canada)

T elephone numbers

You can access the following services through your telephone to get answers
to your questions:

Resource Service description How to reach

Fax on demand
support

Gateway’s
fee-based
software tutorial
service

Gateway
Technical Support

Order a catalog of documents on common
problems, then order docu ments by docum ent
numbers. The documents will be faxed to you.

Get tutorial assistance for software issues
billed by the minute.

Talk to a Gateway Technical Support
representative about a non-tutorial technical
support question. (See “Before calling

Gateway Technical Support” on page 310

before calling.)
TDD Technical Support (for hearing impaired)

is available:
Weekdays 6:00 a.m. - 8:00 p.m. Central Time
Weekends 6:00 a.m. - 5:00 p.m. Cen tral Time

800-846-4526 (US)
877-709-2951 (Canada)

800-229-1 103 (charged to
your credit card)
900-555-4695 (charged to
your telephone bill)

800-846-2301 (US)
800-846-3609 (Canada
and Puerto Rico)
605-232-2191
(all other countries)

800-846-1778 (TDD)

America Online Get support for your America Online ISP

account

CompuServe Get support for your CompuServe ISP accou nt 800-848-8990 (US)
Sales,

accounting, and
warranty

Get information about available systems,
pricing, orders, billing statements, warranty
service, or other non-technical issues.

www.gateway.com

800-827-6364 (US)
888-265-4357 (Canada)

800-846-2000 (US)
888-888-2037 (Canada)

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Chapter 17: Troublesho oting

T utoring and training

Gateway’s Technical Support professionals cannot provide hardware and
software training or tutorial services. Instead, Gateway recommends the
following tutoring and training resources.

Self-help

If you have how-to questions about using your Gateway-supplied hardware or
software, see the following resources:

■ The printed or online documentation that came with your hardware or

software. In many cases, additional product information and online
documentation for Gateway-supplied hard ware can be found in our Web
site’s Documentation Library

■ This user’s guide

■ The software publisher’s Web site

Help and

Support

For more how-to information about WindowsXP, click/tap
Start, then click/tap Help and Support.

Type the keyword practice in the Search box

, then click/tap the arrow.

Tutoring

For help on using hardware or software that came with your Gateway
convertible tablet PC, contact Gateway’s fee-based tutorial hotline:

■ 800-229-1103 (rate charged per minute; charged to a major credit card)

■ 900-555-4695 (rate charged per minute; charged to your telephone bill)

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www.gateway.com

Tutoring and training

Training

Gateway provides the following in-person and computerized training:

Resource Service description For more information

In-Store Trai ning at
Gateway stores

Gateway Learning
Libraries

Online Training
from
Learn@Gateway

Our friendly and knowledgeable software
trainers ca n teach yo u how to use the
Internet and the most popular software
programs, including M icr os oft W o rd, Ex ce l,
and PowerPoint.

A variety of courses and tutorials are
available on CD. Select from several
easy-to-use learning libraries.

More than 450 online courses are available
from Learn@Gateway. All you have to do is
go online and log in. You select the subject
matter, and the learning format (self-paced
tutorials or virtual classrooms), all from the
comfort of your convertible tablet PC.

www.gateway.com/store

www.gateway.com/training

www.learnatgateway.com/

www.gateway.com

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Chapter 17: Troublesho oting

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Safety,

Regulatory , and

Legal Information

Important safety
information

Y our Gateway system is designed and tested to meet the latest standards
for safety of information technology equipment. However, to ensure safe
use of this product, it is important that the safety instructions marked on
the product and in the documentation are followed.

Warning Always follow thes e instruct ions to he lp

guard against personal injury and damage
to your Gateway system.

A

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Appendix A: Safety, Reg ulatory, and Legal I nformation

Setting up your system

■

Read and follow all instructions mar ked on the p roduct and in t he documentation before you
operate your system. Retain all safety and operating instructions for future us e.

■

Do not use this product near water or a heat source such as a radiator .

■

Set up the system on a stable work surface.

■

The product should be operated only from the type of power source indicated on the rating label.

■

If your computer has a voltage selector switch, make sure that the switch is in the proper position
for your area. The voltage selector switch is set at the factory to the correct voltage.

■

Openings in the computer case are provided for ventilation. Do not block or cov er these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for
ventilation when you set up your work area. Never insert object s of any kind i nto the comp uter
ventilation openings.

■

Some products are equipped with a three-wire power cord to make sure that the product is
properly grounded when in use. The plug on this cord will fit only into a grounding-type outlet.
This is a safety feature. If you are unable to insert the plug into an outlet, contact an electr ician
to install the appropriate outlet.

■

If you use an extension cord with this system, make sure that the total ampere rating on the
products plugged into the extension cord does not exceed the extension cord ampere ratin g.

■

If your system is fitted with a TV Tuner, cable, or satellite receiver card, mak e sure that the
antenna or cable system is electrically grounded to provide some protection against voltage
surges and buildup of static charges.

Care during use

■

Do not walk on the power cord or allow anything to rest on it.

■

Do not spill anything on the system. The best way to avoid spill s is to avoid eating and drinking
near your system.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of
explosion if the CMOS battery is replaced incorrectly . Replace the battery with the same or
equivalent type recommended by the manufacturer . Dispose of batteries according to the
manufacture r’ s ins truct ions.

■

When the computer is turned off, a small amount of electrical current still flows through the
computer . T o avoid electrical shock, always unplug all power cables and modem cables from the
wall outlets before cleaning the system.

■

Unplug the system from the wall outlet and refer servicing to qualified personnel if:

■

The power cord or p lug is da maged.

■

Liquid has been spilled into the system.

■

The system does not operate properly when the operating instructions are followed.

■

The system was dropped or the cabinet is damaged.

■

The system performance changes.

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www.gateway.com

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environmen ts, or indu strial fa cilities.

Warning To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

Important safety infor mation

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Appendix A: Safety, Reg ulatory, and Legal I nformation

Regulatory compliance
statements

Wireless Guidance

Low power, Radio transmitting type devices (radio frequency (RF) wireless communication
devices), may be present (embedded) in your notebook system. These devices may operate in the

2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and traditional cellular or
PCS cellular bands (i.e. Cellular data modem). The foll owing section is a general ove rview of
considerations while operating a wireless device.

Additional limitations, cautio ns, and concerns for specific count ries are listed in the specifi c
country sections (or country group sections). The wireless devices in your system are only qualified
for use in the countries identified by the Radio Approval Marks on the system rating label. If the
country you will be using the wireless device in, is not listed , please contact your local Radio
Approval agency for requirements. Wireless devices are closely regulated and use may not be
allowed.

The power output of the wireless device or devices that may be embedded in your notebook is well
below the RF exposure limits as known at this time. Because the wireless devices (which may be
embedded into your notebook) emit less energy than is allowed in radio frequency safety standards
and recommendations, Gateway believes these devices are safe for use. Regardless of the power
levels, care should be taken to minimize hu man contact during normal operatio n.

The wireless devices installed in this system are intended to be used indoors. In some areas, use of
these devices outdoors is prohibited.

Some circumstances require restrictions on wireless devices. Examples of common restrictions are
listed below:

318

Warning Radio frequency wireless communication can interfere

with equipment on commercial aircraft. Current aviation
regulations require wi rel es s devic es to be turne d off while
traveling in an airplane. 802.11B (also known as wireless
Ethernet or Wifi) and Blu etooth communicatio n devices are
examples of devices th at p rovide wirele ss co mmunic ation.

Warning In environments where the risk of interference to other

devices or services is harmf ul or perceived as harmful, the
option to use a wireless device may be restricted or
eliminated. Airports, Hospitals, and Oxygen or flammable
gas laden atmospheres are limited examples where use
of wireless devices m ay be restric ted or eliminat ed. When
in environments where you are uncertain of the sanction
to use wireless devices, ask the applicable authority for
authorization prior to us e or turning on the wireless devic e.

www.gateway.com

Regulatory compli ance statements

Warning Every country has different restrictions on the use of

wireless devices. If your system is equipped with a
wireless device, when traveling between countries with
your system, check with the local Radio Approval
authorities prior to any move or trip for any restrictions on
the use of a wireless device in the destination country.

Warning If your system came equipped with an internal embedded

wireless device, d o not opera te the wi reless de vice unl ess
all covers and shields are in place and the system is fully
assembled.

Warning Wireless devices are not user serviceable. Do not modify

them in any way . Modi fication to a wirele ss device will void
the authorization to use it. Please contact Gateway for
service.

Warning Only use drivers approved for the country in which the

device will be used. See the Gateway Sys tem Res toration
Kit, or contact Gateway Technical Support for additional
information.

Warning In order to comply with FCC requirements transmitters

must not be operated (or co-located) in conjunction with
any other transmitter or ant enna installed in the convertible
tablet PC.

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Appendix A: Safety, Reg ulatory, and Legal I nformation

United States of America

Federal Communications Commission (FCC)
Intentional emitter per FCC Part 15

Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your
notebook system. This section is only applicable if these devices are present. Refer to the system
label to verify the presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in the United States of
America if an FCC ID number is on the system label.

This equipment complies with FCC radio frequency electromagnetic signal (RF) exposure limits set
forth for an uncontrolled environment of a portable transmittin g device.

The wireless devices installed in this system are intended to be used indoors. In some areas, use of
these devices outdoors is prohibited.

Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) th is device must accept any interference received, including
interference that may cause undesired o peration of t he device.

Warning Wireless devices are not user serviceable. Do not modify

them in any way . Modi fication to a wirele ss device will void
the authorization to use it. Contact Gateway for service.

Warning The transmi tting de vice embedd ed in thi s sys tem may not

be used with any antenna other than provide with the
system.

Unintentional emitter per FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a resident ial installation. This equipment generates, uses , and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio or television reception. However , there is no guarantee
that interference will not occur in a par ticular installatio n. If this equipment does cause
interference to radio and television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

■

Reorient or relocate the receiving an tenna

■

Increase the separation between the equipment and receiver

■

Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected

■

Consult the dealer or an experienced radio/TV technician for help.

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Regulatory compli ance statements

Compliance Accessories: The accessories associated with this equipment are: shielded video cable
when an external monitor is connected. These accessories are required to be used in order to
ensure compliance with FCC rules.

FCC declaration of conformity

Responsible party:

Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
[phone] Fax: [phone]

Product:

■

Gateway M275

This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the
following two conditions: (1) thi s device may not cause harmful inter ference, and (2) this device
must accept any interference recei ved, including in terference that may cause undesired oper ation.

Caution Changes or modifications not expressly approved by

Gateway could voi d t he FCC comp lianc e and negate yo ur
authority to operate the product.

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Appendix A: Safety, Reg ulatory, and Legal I nformation

T elecommunications per FCC part 68
(applicable to products fitted with USA modems)

Y our modem complies with Par t 68 of the Federal Communications Commissio n (FCC) rules. On
the computer or modem card is a label that contains the FCC registration number and Ringer
Equivalence Number (REN) for this device. If requested, this information must be provided to the
telephone company.

An FCC-compliant telephone line cord with a modular plug is requ ired for use with this device.
The modem is designed to be co nnected to the telephone network or premises wiring usin g a
compatible modular jack which is Part 68-compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be
connected to the telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of RENs should not exceed five
(5.0). To be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company.

If this device causes harm to the telephone network, th e telephone company will notify you in
advance that temporary discontinuance of service may be required. The telephone company may
request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of this equipment. If this happens, the telephone company will
provide advance notice in order for you to make necessary modific ations to maintain
uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party
line service is subject to state tariffs. Contact the state public utility commission or public service
commission for information.

When programming or making test calls to emergency numbers:

■

Remain on the line and briefly explain to the dispatcher the reason for the call.

■

Perform such activities in the off-pe ak hours such as early morning or late evenings.

The United States Telep hone Consumer Protection Act of 1991 makes it unlawful for any person to
use a computer or other electronic device to send any message via a telephone fax machine unless
such message clearly contains, in a margin at the top or bottom of each transmitted page or on the
first page of the transmission, the date and time it is sent, an identificatio n of the business, other
entity, or other individual sending the message, and the telephone number of the sending
machine or such business, other entity, or individual. Refer to your fax communication software
documentation for details on how to comply with the fax-branding requi rement.

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Regulatory compli ance statements

Canada

Industry Canada (IC)
Intentional emitter per RSS 210

Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your
notebook system. This section is only applicable if these devices are present. Refer to the system
label to verify the presence of wireless devices.

Wireless devices that may be in your system are only qualified for use in Canada if an Industry
Canada ID number is on the system label.

This equipment complies with Industry Canada radio frequency electromagnetic signal (RF)
exposure limits set forth fo r an uncont rolled envir onment of a p ortable t ransmitting device

Operation of this device is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) th is device must accept any interference received, including
interference that may cause undesired o peration of t he device.

Warning To prevent radio interference to licensed service or

co-channel Mobile Satellite systems, this device is
intended to be operated indoors and away from windows
to provide maximum shielding. Equipment (or its transmit
antenna) that is ins talled o utdoors i s subject to licens ing.

Warning Wireless devices are not user serviceable. Do not modify

them in any way . Modi fication to a wirele ss device will void
the authorization to use it. Contact Gateway for service.

Warning The transmi tting de vice embedd ed in thi s sys tem may not

be used with any antenna other than provide with the
system.

Warning The 802.11A radio LAN your system may have been

equipped with operates in the same frequency range as
high power radar , which has pri ority use, and may dam age
the radio LAN if both are present and being used in the
same area.

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Appendix A: Safety, Reg ulatory, and Legal I nformation

Unintentional emitter per ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interferenc e regulations of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage
radioélectrique édicté par Industrie Canada.

T elecommunications per Industry Ca nada CS-03
(for products fitted with an IC-c ompliant modem)

The Industry Canada label identifies certified equ ipment. This certific ation means that the
equipment meets certain telecommunications network protective, operatio n, and safety
requirements. The Department does not gua rantee the equi pment will operate to the users’
satisfaction.

Before installing this equipment, users should make sure that it is permissible to be connected to
the facilities of the local telecommunications company . The equipment must also be installed
using an acceptable method of connection. In some cases, the inside wiring associated with a
single-line individual service may be extended by means of a certified connector assembly. The
customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian mainten ance facility
designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to
disconnect the equipment.

Users should make sure, for their own protection, that the electrical ground connections of the
power utility , telephone lines, and internal metalli c water pipe system, if present, are connected
together . This precaution may be particula rly important in rural areas.

Warning To avoid electrical sho ck or eq ui pme nt m al func ti on do not

attempt to make el ectrical gro und connec tions by yo urself.
Contact the appropriate inspection authority or an
electrician, as appropriate.

The Ringer Equi valence Numbe r (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

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Regulatory compli ance statements

Mexico

Intentional emitter

Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices),
operating in the 2.4 GHz band, may be present (embedded) in your notebook system. This section
is only applicable if these devices are present. Refer to the system label to verify the presence of
wireless devices.

Wireless devices that may be in your system are only qualified for use in Mexico if a COFETEL ID is
on the system label.

This equipment complies with radio frequency electromagnetic signal (RF) exposure limits for an
uncontrolled environment of a portable transmitting device.

Unintentional emitter

At this time there are no mandatory requirements for Unintentional Emitt ers. However , this device
does comply with multiple requirements for other countries and regions as listed on the system
label and in the user’s manual.

Laser safety statement

All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Depart ment of Health and Human Services (DHHS) Radiation Performanc e
Standard. Should the unit ever need servicing, contact an authorized service location.

Warning Use of controls or adjustments or performance of

procedures other than those spec ifi ed in thi s ma nual may
result in hazardous radiation exposure. To prevent
exposure to laser beam s, do n ot try to op en the e nclos ure
of a CD or DVD drive.

California Proposition 65 Warning

Warning Thi s prod uc t c ont ain s ch em ic als , i nc lud ing lead, known to

the State of California to ca use cancer and/or bi rth defects
or reproductive harm.

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Appendix A: Safety, Reg ulatory, and Legal I nformation

Notices

Copyright © 2003 Gateway, Inc.
All Rights Reserved
14303 Gateway Place
Poway, CA92064 USA

All Rights Reserved

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are
made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or
change products described in this publication at any time. Due to continuing system improvements, Gateway is
not responsible for inaccurate information which may appear in this manual. For the latest product updates,
consult the Gateway Web site at www.gateway.com
special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual,
even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this
manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

1-800-GATEW A Y , ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu, EZ
Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway .net, Gateway stylized logo, Perfect
Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are
registered trademarks and black-and-white spotted box logo, GATEWA Y, Gateway Astro, Gateway@Work,
Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway
Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway
Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,
Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway
Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWA Y, green stylized Gateway logo,
Gateway T eacher:)Ware, Gateway V ideo:)Ware, HelpSpot, InforManager , Just click it!, Learn@Gateway , Kids
BackPack, SERVE-TO-ORDER, Server Watchdog, the Spotted G Gateway Logo and the Spotted G Logo,
SpotShop, Spotshop.com, and Your:)W are are trademarks of Gateway , Inc. Intel, Intel Inside logo, and Pentium
are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows
are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are
used for identification purposes only, and may be the trademarks or registered trademarks of their respective
companies.

. In no event will Gateway be liable for direct, indirect,

Macrovision statement

If your computer has a DVD drive and an analog TV Out port, the following paragraph applies:

This product incorporates copyright protection technology that is protected by method claims of certain U.S.
patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of
this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home
and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.

326

www.gateway.com

Index

A

AC adapter

connecting
connector 6, 280
damaged 19
defective 20
international adapters 176

troubleshooting 306
AC-3 digital audio jack 280
access point networ k 216
accessories

purchasing

safety precautions 317
accounts

America Online

ISP 81

user 205
acoustic handset coupler 186
ad hoc networking 218, 219
adding

icons to desktop

user accounts 205

See also installing
address

e-mail

Web 84
airplane power adapter 13
alarms 178, 180
America Online 82
application key 28, 29
arrow keys 28, 29
AU file 107
audio

adjusting volume

digital jack 280

headphone jack 4, 280

microphone jack 3, 8, 280

muting 31, 102

playing 105, 107, 108, 114

recording 105

19

13

81

61

86

31

streaming 209
troubleshooting 308
volume down button 31
volume up button 31

audio CD

adding track s to librar y
copying 134
creating 130
editing track information 120
playing with MusicMatch 116
See CD

audio file

streaming

automobile power adapter 13
AVI file 107

209

121

B

background 197
backing up files 152, 242
battery 13

alarm options 178, 180
alternate power sources 176
bay 7, 172
changing 172
charge indicator 20, 26, 168
charge status 168
charging 19, 169
conserving power 176
icons 168
installing 172
installing secondary 174
latch 7
managing power 176
monitoring charge 168
recalibrating 170
recharging 19, 169
release latch 7
safety guidelines 17
secondary 2, 174
storing 230

327

bays

battery
CD drive 2, 110
diskette drive 110
DVD drive 2, 110
DVD/CD-RW drive 2, 110
DVD-RW/CD-RW drive 2, 110
hard drive 7, 273
memory 7, 261
memory card reader 110
module 2, 110
second har d drive 2, 110

secondary batte ry 174
BIOS Setup utility 170, 188
break system key 30
brightness

adjusting
brightness system keys 28, 30, 31
broadband Internet connection 49, 80,

7, 172

192

208

browser

81, 83

Web
browsing for files and folders 70
buttons

programming

security 303

setting functions 295
button-tapping 41

201

C

cable lock

convertible tablet PC

port replicator 284

using while traveling 188
cable modem 49, 80, 212, 216
calibrating 42, 305
camera

See digital camera

See digital video camera

Caps Lock indicator
capturing video 158
cards

adding memory card

3, 5, 278

27

155

adding PC Card 258
inserting memory card 155
inserting PC Card 258
installing memory card 155
installing PC Card 258
memory card slots 3, 154
PC Card eject button 259
PC Card slot 3
reinstalling PC Card 258
removing memory card 155
removing PC Card 258
replacing memory card 155
replacing PC Card 258
troubleshooting memory card 298

troubleshooting PC Card 304
care and maintenance 190, 230
carrying case 13
CD

adding tracks to your library

cleaning 293

copying 134, 142

creating audio 130, 148

creating data 125, 138

creating label 152

creating music 130, 148

editing track information 120

inserting 113

playing audio with MusicMatch 116

playing mu sic 114

troubleshooting 291
CD Copier 134
CD drive

See DVD drive
CD-RW

See CD
CD-RW drive

See DVD/CD-RW drive
cellular telephone

memory cards
Certificate of Authenticity 11
changing bay mo dules 110
cleaning

audio CD

154

293

121

328

case 244
CD 293
computer exterior 244
computer screen 245
DVD 293
keyboard 245
LCD panel 245
mouse 245

screen 245
clicking 36, 41
clipboard 66
close button 63
closing

program

unresponsive program 24

window 63, 78
color

changing depth

changing desktop 197

changing number of 193

changing scheme 196
connecting

AC adapter

camera 156

digital camera 156

external keyboard 28

external monitor 160

keyboard 28

modem 47

port replicator 282

printer 49, 225

projector 160

PS/2 keyboard 281

PS/2 mouse 281

scanner 49, 225

surge protector 21

to Ethernet 48

to Internet 49, 82

to network 48

to Web site 84

video camera 158
connections

AC-3 digital audio

63, 78

193

19

280

audio 3, 280
digital audio out 280
digital camera 6, 49, 279, 280
digital video camera 3, 49, 158, 159
diskette drive 6, 49, 279, 280
docking 6, 278
Ethernet 6, 48, 281
external audio 3, 281
external speakers 4, 280
Firewire 3, 49, 158, 159
flash drive 6, 279
headphone 4, 280
i.Link 3, 49, 158, 159
IEEE 1394 3, 49, 158, 159
keyboard 6, 279, 280, 281
line in 281
microphone 3, 8, 280
modem 5, 47
monitor (VGA) 6, 160, 281
mouse 6, 279, 280, 281
network 6, 48, 281
parallel 281
port replica tor 6, 278
power 6, 19, 280
printer 6, 279, 280, 281
projector 160
PS/2 281
PS/2 keyboard 281
PS/2 mouse 281
S/PDIF 280
scanner 6, 49, 279, 280
serial 281
speaker 4, 280
S-Video (TV) out 162, 280
Toslink digital audio 280
troubleshooting 295
USB 6, 49, 279, 280
VGA 6, 160, 281
video camera 3, 49, 158, 159
Zip drive 6, 49, 279, 280

copying

134, 142

CD
data CD 134, 142

329

data DVD 134, 142
files and folders 66, 78
music CD 134, 142
music tracks 145
text and graphics 78

copyright notice 326
creating

CD label
data CD 125
data DVD 125
desktop icons 61
desktop shortcuts 61
documents 74
DVD label 152
folders 65
movies 158
MP3 files 118
music CD 130, 148
music files 118

Customer Service

Accounting
Sales 311
Warranty 311

customizing 191
cutting

files and folders
text and graphics 78

152

311

66, 78

D

default printer 307
defragmenting hard drive 240
deleting files and folders 60, 68, 69, 78,

237

desktop

adding icons
adding shortcuts 61
adjusting settings 193
changing backgr ound 197
changing color depth 193
changing color scheme 196
changing number of colo rs 193
selecting screen saver 199
using 59, 60

61

using Start menu 60

device drivers

See drivers
dialing codes
digital audio

using
digital audio S/PDIF jack 280
digital camera

connecting

serial port 281

USB port 6, 279, 280
digital photography

connecting a digital camera

using memory card reader 154
digital video camera

connecting

IEEE 1394 port 3
directional keys 29
Disk Cleanup 237
Disk Defragme nter 240
diskette

inserting

troubleshooting 289
diskette drive

activity indicator

eject button 152

locating 3

replacing drive module 110

troubleshooting 289

using 152
display

adjusting brightness

brightness 192

changing orie ntation 192

changing resolution 195

maintaining 230

orientation 192, 304

properties 160

settings 193

switching 30

troubleshooting 290, 306

using 38

using screen saver 199

186

108

156

158

152

153

192

156

330

Do More With Gateway 53
docking port 6, 278
docking release latch 278
documentation

eSupport
Gateway Web site 55
help 52
Help and Support 52
online help 54

documents

creating
opening 76
printing 77

saving 75
double-clicking 36, 41
double-tapping 41
downloading files 85
dragging 37
drivers

reinstalling

updating 55, 251
drives

backing up files

CD 2

changing modular drives 110

checking for errors 238

checking for free space 236

defragmenting 240

deleting files 237

diskette 3, 152

DVD 2, 112

DVD/CD-RW 2, 112, 125, 136

DVD-RW/CD-RW 2, 125

hard drive 7, 273

identifying drive types 112

installing and replacing 110

replacing hard drive 273

sharing 208

troubleshooting 289, 291, 294

types 112

viewing contents 64

viewing files and folders 64
DSL modem 49, 80, 212, 216

55

74

249

242

DVD

cleaning
copying 134, 142
creating data 125, 138
creating label 152
inserting 113
playing 124, 162
troubleshooting 291

DVD drive

identifying
locating 2
replacing drive module 110
status indicator 25
testing 152
testing speed 152
troubleshooting 291
using 112

DVD/CD-RW drive

identifying
locating 2
replacing drive module 110
status indicator 25
testing 152
testing speed 152
troubleshooting 291
using 112, 125, 136

DVD-RW/CD-RW drive

replacing drive module
using 125

293

112

112

110

E

Easy CD Creator 125
eject button

diskette drive

electrostatic discharge (ESD) 260
e-mail

address
button 33
checking for messages 87
program 81
sending 86
transferring settings from old

153

86

computer

225

331

using 86
EmPower power adapter 176
Error-checking 238
eSupport

finding specific ations

using 55
Ethernet

connecting

jack 6, 48, 281

turning wireless Ethernet on or off

48

12

220

wired network 210, 211

wireless network 210, 214
external audio jack 281
external monitor 6, 30, 281
EZ Pad touchpad

See touchpad

F

fan 6
Fast Ethernet 211
faxes

automatically can celing

canceling 97

configuring Fax 91

failed transmission 98

installing Fax 90

receiving and viewing 97

retrying 98

sending 93

sending from program 96

sending scanned image 96

setting up cover page template 95

troubleshooting 300
files

backing up

copying 66, 78

cutting 66, 78

deleting 60, 68, 78, 237

downloading 85

finding 70, 71

moving 66

opening 36, 60

242

99

pasting 66, 78
recovering 68
renaming 78
searching for 70, 71, 222
transferring 187, 222
troubleshooting 293
types 222
viewing list 64

Files and Settings Transfer Wizard 222
finding

files and folders
Help and Support topics 52
specifications 12

Firewire port 3, 49, 158, 159
floppy disk

See diskette
Fn key
folders

fragmentation 240
function keys 28, 29

28, 29, 30

copying

creating 65

cutting 66, 78

deleting 60, 68, 78

finding 70, 71

moving 66

opening 36, 64

pasting 66, 78

recovering 68

renaming 78

searching for 70, 71

viewing list 64

66, 78

70, 71, 222

G

game

multi-player
Gateway

eSupport

model number 7, 10

serial number 11, 12

Web address 55

Web site 55
gateway.your.way dial-up server 300

209

12

332

gigabit Ethernet 211

H

hard drive

backing up files
bay 7
checking for errors 238
checking for free space 236
defragmenting 240
deleting files and folders 237
installing 273
replacing 273
scanning for errors 238
status indicator 25
troubleshooting 294, 303

headphone jack 4, 280
help

button
online 54
using 52

Help and Support

searching
starting 52

using 52
Help and Support Cente r 58
Hibernate mode 177, 182

troubleshooting 306
home office network 207
hot-swapping 49, 258
hyperlinks 83

34

242

52

I

i.Link port 3, 49, 158, 159
IEEE 1394 port 3, 49, 158, 159
IEEE 802.11

creating a netwo rk

speed and frequency 215

using a network 214

using while traveling 187
indicators

See status i ndicato rs
Inkball
inkjet printer 14

58

210

installing

battery
bay modules 110
camera 156
cards 154, 258
device drivers 249
devices 49, 288
digital camera 49, 156
digital video camera 49
drivers 249
drives 110
DVD drive 110
DVD/CD-RW drive 110
DVD-RW/CD-RW drive 110
Fax 90
hard drive 273
InterVideo DVD player 124
memory 261
Microsoft Fax 90
PC Card 258
peripheral device s 49, 225
Pinnacle Expression 159
printer 49, 225
programs 227, 252
recordable CD drive 110
recordable DVD drive 110
scanner 49, 225
secondary battery 110, 174
Windows 254

Internal wireless label 11
Internet

account
broadband connection 49
button 34
connecting to 82
downloading files 85
requirements to access 81
sharing access 208
transferring settings from old

troubleshooting 295
using 80

Internet connection

172, 174

81

computer

224

333

sharing 208
troubleshooting 295, 299

Internet radio 123
Internet service provider (ISP)

connecting to
disconnecting from 82
setting up account 81
transferring settings from old

using 80, 81
InterVideo DVD Player 124
IRQ conflicts 288
ISP

See Internet service provider

82

computer

224

J

jacks

See connections

K

Kensington cable lock

lock slot

port replicator 284

using while traveling 188
key combinations 30
keyboard

buttons

cleaning 245

connecting 28

features 28

icon 44, 202

locating 9

PS/2 port 281

shortcuts 78

troubleshooting 297

USB port 6, 279, 280
keys

application

arrow 28, 29

battery status 30

Break 30

brightness 28, 29, 30, 31

directional 29

3, 5, 278

28

28, 29

Fn 28, 29, 30
function 29
LCD brightness 29, 31
LCD/CRT 30
navigation 28, 29
numeric keypad 29
Pad Lock 30
Pause 30
power status 30
Scroll Lock 30
Standby 30
Status 30
system 28, 29
system key combinations 30
toggle display 30
volume control 29
Windows 28, 29

L

label

internal wireless
Microsoft Certificate of Authenticity

11

model number 7, 10
serial number 11
wireless networking 11

laser printer 14
latch

battery
docking release 278
LCD panel release 2
pen 7

LCD brightness system keys 29
LCD panel

changing resolution
cleaning 245
release latch 2
switching display 30
troubleshooting 290
using screen saver 199

LCD panel buttons

locating

LCD/CRT system key 30

7

8

11

195

334

lights

See status i ndicato rs

line in jack
line protector 186
line tester 186
links 83
lock

Kensington cable

281

3, 5, 188, 278

M

maintenance

backing up files
checking for drive errors 238
checking hard drive space 236
cleaning case 244
cleaning component exteriors 244
cleaning compu ter display 245
cleaning keyboard 245
cleaning mou se 245
defragmenting 240
deleting files 237
display screen 230
general guidelines 230, 231
pen 231
suggested schedule 232
using Scheduled Task Wizard 242

virus protection 233
Max Battery power setting 306
maximize button 63
Media Player 107, 114
memory

adding

bay 7

installing 261

purchasing 13

removing 262, 265

replacing 261

troubleshooting 297

upgrading 261
memory card reader

locating

memory card types supported 154

using 154

261

3

242

memory cards

See cards
menu bar
messages

microphone
microphone jack 3, 8, 280

Microsoft

MIDI file 107
minimize button 63
model number 10, 188
modem

modular bay 2
monitor

mouse

63

checking e-mail

sending e-mail 86

built-in

Certificate of Authenticity

Fax 89

Wordpad 74

cable

connecting 47

connection speed 300

DSL 49, 80

international adapter 186

jack 5, 47

protecting from power surge 21

troubleshooting 298

using 81

See also bays

adding an external

changing resolution 195

color quality 161

controls 193

display properties 160

port 6, 281

screen resolution 161

using screen saver 199

cleaning

PS/2 port 281

troubleshooting 302

USB port 6, 279, 280

See also touchpad

105

49, 80

245

87

160

11

335

moving

66

files
files from old computer 221, 222
folders 66
Internet settings from old computer

224

pointer 36
screen objects 37
settings from old computer 221

MP3 file

creating
editing track information 120
playing 107
streaming 209

MP3 player

memory cards

MPEG file

See MP3 file
multi-function buttons
multimedia

adjusting volume

playing audio CD 114

playing DVD 124

recording audio 105

using diskette drive 152

using DVD drive 112

using Windows Media Player 107,

118

154

9, 33

102

114, 124

multi-player game

playing
music

See audio
music library

building

changing settin gs 122
music tracks

copying
MusicMatch

building music library

changing library settings 122

creating MP3 files 118

creating music files 118

editing track information 120

209

121

145

121

listening to Internet radio 123

playing audio CD 116
muting sound 31, 102
My Computer button 34

N

navigation keys 28, 29
Nero Express 136
network

jack

6, 48, 281

troubleshooting 303
network equipment shopping list 213,

217, 219

networking

access point

ad hoc 218, 219

computers 207

data tra nsfer spe ed 211, 214

Ethernet 210, 211

games 209

internal wireless label 11

peer-to-peer 218, 219

selecting connection type 210

sharing devices 209

sharing drives 208

sharing Internet connections 208

sharing printers 209

signal strength 214

streaming audio 209

streaming video 209

turning off wireless Ethernet 220

turning on wireless Ethernet 220

wired connections 210, 211

wireless connections 210, 214
non-technical support

Accounting

Sales 311

Warranty 311
Norton Antivirus 233
NTSC/PAL jack 162
numeric keypad

status indicator

using 28, 29

216, 217

311

27

336

O

online help

button
Help and Support 52
using 54

opening

convertible tablet PC
documents 76
files 36, 60
folders 36, 64
LCD panel 2
programs 36, 60
shortcut menu 37

operating system

troubleshooting

option bays

changing modules

orientation

changing

34

2

303

110

192

P

Pad Lock

status indicator

system key 30
parallel port 49, 281
password 188, 304
pasting

files and folders

text and graphics 78
pause text scrolling 30
PC Card

See cards
PC Doctor
PCMCIA card

See cards
PDA

memory cards
peer-to-peer networking 218, 219
pen 5, 38, 41

button 44

calibrating 42, 304

care 231

gestures 43

287

27, 30

66, 78

154

latch 7
release latch 7
replacing point 231
tips 44
troubleshooting 304

peripheral device s 13, 49

troubleshooting 306

photography

See digital photography
Pinnacle Expression
playing

audio CD

audio CD with MusicMatch 116

audio file 105, 107

DVD 124

Media Player file 107

multimedia files 107

multi-player games 209

music CD 114

Windows Media Player file 107
Plug and Play devices

IEEE 1394 support for

USB support for 49
pointer

moving
port replica tor

attaching convertible tablet PC

docking port 6, 278

release latch 278

separating convertible tablet PC 283

using 13, 277
ports

See connections
power

AC adapter

advanced settings 178, 181

alarms 178, 180

battery 24, 168, 169, 170, 172,

114

36

158

49

19, 176

176

button 4, 30, 178

changing modes 177

changing sche mes 179

changing settings 178

282

337

connector 6, 19, 280
conserving battery power 176
damaged cord 19, 20
EmPower adapter 176
extending battery life 176
Hibernate mode 177, 182
indicator 23, 26
international adapter 189
management 167, 176
schemes 178, 179
source problems 21
SpeedStep settings 178
Standby mode 23, 177
Standby/Resume 30
status box 30
status indicator 23, 26
surge protector 21
troubleshooting 305, 306
turning off convertible tablet PC 23
turning on convertible tablet PC 22

power adapter

airplane
automobile 13

printer

default
inkjet 14
installing 49, 225
laser 14
parallel port 281
sharing 209
troubleshooting 307
USB port 6, 279, 280

printing docu ments 77
programs

closing
closing unresponsive 24
installing 227, 252
opening 36, 60
reinstalling 227, 252

projector

adding
color quality 161
display properties 160

13

307

78

160

screen resolution 161

PS/2 port 281

R

radio

listening with MusicMatch

radio approval authorities 187
radio frequency wireless connections

187

RAM

See memory

rebooting convertible tablet PC
recalibrating battery 170
recharging battery 169
recordable drive

identifying drive
status indicator 25
troubleshooting 291
using 112, 125, 136

recording

audio file
CD tracks 118, 145
data CD 125, 138
data DVD 125, 138
music CD 130, 148

recovering files and folders 68
Recycle Bin

deleting files and folders
emptying 69
recovering files and folders 68
using 60

re-dialing telephone 98
reinstalling

drivers
peripheral device s 225
printer 225
programs 227, 252
scanner 225
software 227, 252
Windows 254

removing files and folders 60, 68, 69,

105

249

112

78, 237

renaming files and folders 78

123

24

68

338

replacing

See installing

reset hole

location
using 24

resetting convertible tablet PC 24
resolution

changing

restarting convertible tablet PC 24
Restoratio n CDs 248
restoring files and folders 68
right-clicking 37, 41
rocker switch

changing settin gs

using 36
router 212, 213
Roxio Easy CD C reator 125

7

195

204

S

S/PDIF digital audio

108

using
S/PDIF digital audio jack 280
safety

caring for computer

general precautions 16, 18, 315

guidelines for troubleshooting 286

static electricity 260
saving documents 75
ScanDisk

See Error-checking
scanner

installing

USB port 6, 279
scanning drive

for errors

for viruses 233
Scheduled Tasks Wizard 242
screen

adjusting settings

changing color depth 193

changing number of colo rs 193

changing resolution 195

resolution 161

49, 225

238

230

193

saver 199
troubleshooting 290, 309

screen objects

getting information
moving 37
selecting 36

Scroll Lock

status indicator
system key 30

Search utility 72
searching

for files and folders
in Help and Support 52

security features

Kensington cable lock

Kensington lock ring 284
security while travelling 188
serial number 11, 12, 188
serial port 49, 281
setting up

safety precautions
sharing

devices

drives 208

Internet connection 208

printer 209

See also networking
shortcut menus

accessing
shortcuts

adding to desktop

buttons 34

closing programs 78

closing windows 78

copying 78

cutting 78

deleting files and folders 78

keyboard 78

opening menu 37

pasting 78

renaming files and folders 78

selecting adjacent items in list 78

selecting items in list 78

209

37

37

27, 30

70, 71, 72, 222

3, 5, 278

316

61

339

switching between files, folders, or

programs

shutting down convertible tablet PC 23,

78

24

small office network 208
SO-DIMM 261
software

See programs

sound

adjusting
controls 29, 102
muting 31, 102
troubleshooting 308

Sound Recorde r

making audio reco rdings
playing file 105

speakers

built-in

jack 4, 280
specifications 12
speech recognition 44, 46, 58
SpeedStep technology 178
Standby

troubleshooting
Standby mode 23, 30, 177
Standby system key 30
Start button 60
Start men u 60
starting

convertible tablet PC

programs 36, 60
startup password 188
static electricity 260
status indicators

battery charge

Caps Lock 27

drive activity 25

DVD drive 25

DVD/CD-RW drive 25

hard drive 25

location 6, 8, 9

numeric keypad 27, 30

Pad Lock 27, 30

31, 102

105

4, 5

306

22

26, 168

power 23, 26

Scroll Lock 27, 30
Sticky No tes 58
streaming audio and video 209
support

Help and Support Center
support tool

PC Doctor
surge protector 21
Suspend 30
S-Video (TV) out jack 162, 280
system identification label 7, 10
system keys 28, 29

combinations 30

287

58

T

Tablet and Pen Settings 58, 200
Tablet PC Input Panel 44, 58
tapping 41
taskbar 60
Technical Support 311
technical support

automated troubleshooting

eSupport 12

FaxBack support 311

resources 310

Technical Support 311

tips before contacting 310

tutorial service 311
telephone

acoustic handset coupler

automatically canceling fax 99

canceling fax 97

configuring Fax 91

installing Fax 90

line protector 186

line tester 186

receiving and viewing faxes 97

retrying fax 98

sending fax 93

sending faxes from program 96

sending scanned image fax 96

setting up fax cover page template

311

186

340

95

using Fax 89

telephone support 310
television

playing DVD on
TV out jack 162
viewing display on 162

testing

DVD drive

tips

44

pen

title bar 63
Toslink digital audio jack 280
touchpad

buttons
changing settin gs 203
clicking 36
double-clicking 36
dragging screen objects 37
locating 9
moving pointer 35, 36
moving screen objects 37
opening files, folders, and programs

35, 36

162

152

36

opening shortcut menu 37
right-clicking 37
rocker switch 36
selecting screen objects 36

training

313

CD
classroom 313
Gateway Learning Libraries 313
Learn@Gateway 313

transferring

files from Internet
files from old computer 221, 222
Internet settings from old computer

85

224

settings from old computer 221

travel tips 185
troubleshooting

308

audio
automated system 311

cleaning CD 293
cleaning DVD 293
device installation 288
diskette drive 289
display 290
DVD drive 291
DVD/CD-RW drive 291
Error-checking 238
faxed answers 311
faxes 300
files 293
gateway.your.way dial-up server 300
general guidelines 287
hard drive 294
Internet connection 295, 299
IRQ conflict 288
keyboard 297
LCD panel 290
memory 297
memory card reader 298
modem 298
mouse 302
network 303
passwords 304
PC Cards 304
PC Doctor 287
power 305
printer 307
reinstalling drivers 249
safety guidelines 286
screen 290, 309
screen area 290
screen resolution 290
sound 308
support tool 287
technical support 310
telephone support 310
touchpad 309
video 309
Web site connection speed 296

turning off

convertible tablet PC
S/PDIF 108

23, 24

341

wireless Ethernet 220

turning on

convertible tablet PC
S/PDIF 108
wireless Ethernet 220

tutoring

fee-based

TV out (S-Video out) jack 162

312

22

U

undocking 283
updating

device drivers

Norton AntiVirus 233
upgrading 257
USB flash drive 13
USB port 6, 49, 279, 280
user accounts

adding

switching 205

205

55

V

VGA port 6, 160
video

capture

playing 107, 124

streaming 209

S-Video out jack 280

troubleshooting 309
video camera

connecting
video file

streaming
virus

protecting against

removing with Norton AntiVirus
voice recognition 58

volume

adjusting

adjusting modem 302

controls 29, 102

muting 31, 102

158

158

209

233

233

31, 102

system keys 28, 31
troubleshooting 308

W

waking up convertible tablet PC 23
WAV file 107
Web browser

button
using 81, 83

Web page 83
Web site

connecting to
defined 83
downloading files 85
Gateway 55

window

close button
closing 63, 78
identifying components 62
maximize button 63
menu bar 63
minimize button 63
title bar 63

Windows

clipboard
desktop 59
Files and Settings Transfer Wizard

installing 254
Product Key Code 11
reinstalling 254
reinstalling drivers 249
Search utility 72

updating drivers 251
Windows Journal 58
Windows key 28, 29
Windows Media Player 107, 114, 124
Windows XP Tablet PC Edition 58
wired Ethernet network

creating a network

equipment list 213

example 212

using 211

34

84

63

66

222

210

342

wireless Ethernet

11

label
using while traveling 187

wireless Ethernet network

access point equipment list
access point examp le 216
ad hoc equipment list 219
ad hoc example 218
creating a netwo rk 210
peer-to-peer equipment list 219
peer-to-peer example 218
turning off 220
turning on 220
using 214

Wordpad 74
World Wide Web (WWW)

downloading files
using 83

writing 38, 44

85

Z

Zip drive

backing up files
USB port 6, 279

242

217

343

344