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Chapter 3. Using the Internet
• A connection management utility to connect/disconnect to your Mobile
Broadband network.
Note: In general, your mobile service provider provides this utility.
Inserting the SIM card
To insert the SIM card:
1
Turn off the computer; then disconnect the AC adapter and all cables
from the computer.
2
Close the computer display and turn it over.
3
Remove the battery.
4
Insert the SIM card to the card slot until it clicks into place as shown in
the illustration.
Note: Inserting the SIM card in the wrong direction may damage the SIM card slot.
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Chapter 3. Using the Internet
5
Put the battery back in place. Turn the computer over and reconnect
the cables.
Removing the SIM card
To remove the SIM card:
1
Turn off the computer, then disconnect the AC adapter and all cables
from the computer.
2
Close the computer display and turn it over.
3
Remove the battery.
4
Push the SIM card in until you hear a click, and then pull the SIM card
out.
5
Put the battery back in place. Turn the computer over and reconnect
the cables.
Note: Never insert or remove the SIM card while the computer is on. Doing so may
cause permanent damage to the SIM card as well as the SIM card reader.
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Chapter 4. OneKey Rescue system
OneKey Rescue system - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Introduction
The Lenovo OneKey Rescue system is an easy-to-use application that can
be used to back up the data on your system partition (C drive) for easy
restore when required. You can run Lenovo OneKey Recovery under the
Windows operating system, and the OneKey Rescue system without
starting the Windows operating system.
Attention:
In order to utilize the features of the OneKey Rescue system, your hard
disk already includes a hidden partition by default to store the system
image file and OneKey Rescue system program files. This default partition
is hidden for security reasons and is the reason the available disk space is
less than it claims. The exact available hard disk space depends on the file
size of the mirror image file (based on the size of operating system and
pre-installed software).
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Chapter 4. OneKey Rescue system
Using Lenovo OneKey Recovery (Within Windows operating
system)
In Windows operating system, double click the OneKey Recovery system
Icon on the desktop to launch Lenovo OneKey Recovery.
Within the program, you can back up the system partition on the hard disk
drive, other storage devices, or by creating recovery discs.
Notes:
• The backup process and creation of recovery discs may take some time, connect
the AC adapter and battery pack to your computer.
• After the recovery discs are burned, please number them so that you can use
them in the correct order.
• Computers without an integrated optical drive support the creation of recovery
discs; however an appropriate external optical drive is needed to physically
create the recovery discs.
For more instructions, see the help file of Lenovo OneKey
Recovery.
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Chapter 4. OneKey Rescue system
Using Lenovo OneKey Rescue system (Without Windows
operating system)
In the event that the operating system cannot be loaded, follow the steps
below to access OneKey Rescue system.
• Shut down your computer.
• Press the key to launch OneKey Rescue system.
Within the program, you can choose to restore your system partition to the
original factory status, or to a previously generated backup.
Note: The recovery process is irreversible. Make sure to back up any critical data
before using the recovery feature.
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Chapter 5. Troubleshooting
Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
This section lists frequently asked questions and tell where you can find detailed
answers. For details about each publication included in the package with your
computer, see Lenovo IdeaPad S10-3 Setup Poster.
What safety precautions should I follow when using my computer?
See “Important safety information” on page iii of this guide.
How can I prevent problems with my computer?
See “Appendix B. Use, and care Information” on page 63 of this guide.
More tips can be found in Chapter 1 and 2.
What are the main hardware features of my new computer?
More information can be found in Chapter 1 and 2.
Where can I find the detailed specifications for my computer?
See http://consumersupport.lenovo.com
I need to upgrade a device or I need to replace one of the following: the hard
disk drive, memory, or the keyboard.
See “Appendix D. Customer replaceable units (CRUs)” on page 90 of this
guide.
.
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Chapter 5. Troubleshooting
Where are the recovery discs?
Your computer did not come with a recovery disc. For an explanation of
the alternative recovery methods offered by Lenovo, see “Chapter 4.
OneKey Rescue system” on page 34.
How can I contact the customer support center?
See “Appendix A. Getting help and service” on page 58 of this guide.
Where can I find warranty information?
For the warranty applicable to your computer, including the warranty
period and type of warranty service, see “Appendix C. Lenovo limited
warranty” on page 76.
How can I install the device drivers?
A compatible device driver is a requirement to ensure correct operation
and performance of each component in your computer. If your computer
is pre-installed with an operating system, Lenovo provides all the driver
you need in your hard disk.
What can I do if the backup process fails?
If you can start the backup feature without a problem, but it fails during
the backup process, please try the following steps:
1
Close other applications, then restart the backup process.
2
Check if the destination media is damaged, try to select another path
and then try again.
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Chapter 5. Troubleshooting
When do I need to restore the system to the factory status?
You can use this feature when your system fails or you need to re-install
your operating system. This will restore your computer back to the initial
status when you first booted up your computer after receiving it from
the store. If there is critical data on your current partition, back it up
before you run this recovery feature.
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Chapter 5. Troubleshooting
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If you do not find your problem here, see Chapter 2. The following section only
describes problems that might negate the need to refer to the more
comprehensive information in Chapter 2.
Display problems
When I turn on the computer, nothing appears on the
screen.
When I turn on the
computer, only a white
cursor appears on a blank
screen.
• If the screen is blank, make sure that:
- The battery is installed correctly.
- The AC adapter is connected to the computer and
the power cord is plugged into a working electrical
outlet.
- The computer power is on. (Press the power
button again for confirmation.)
- The memory is installed correctly.
• If these items are properly set, and the screen
remains blank, have the computer serviced.
• Restore backed-up files to your Windows
environment or the entire contents of your hard disk
to the original factory contents using OneKey
Recovery. If you still see only the cursor on the
screen, have the computer serviced.
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Chapter 5. Troubleshooting
My screen goes blank while
the computer is on.
• Your screen saver or power management may be
enabled. Do one of the following to exit from the
screen saver or to resume from sleep or hibernation
mode:
- Touch the touchpad.
- Press any key on the keyboard.
- Press the power button.
-Press Fn+F2 to confirm whether the LCD screen
has been turned off.
A Password problem
I forgot my password. • If you forget your user password, you must take
your computer to a Lenovo authorized servicer or a
marketing representative to have the password
changed.
• If you forget your HDD password, a Lenovo
authorized servicer cannot reset your password or
recover data from the hard disk. You must take your
computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and a fee will
be charged for parts and service.
• If you forget your supervisor password, a Lenovo
authorized servicer cannot reset your password. You
must take your computer to a Lenovo authorized
servicer or a marketing representative to have the
system board replaced. Proof of purchase is
required, and a fee will be charged for parts and
service.
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Chapter 5. Troubleshooting
Keyboard problems
A number appears when
you enter a letter.
• The numeric lock function is on. To disable it, press
Fn + Insert.
Sleep or hibernation problems
The computer enters sleep
mode unexpectedly.
The computer enters sleep
mode immediately after
Power-on self-test (POST).
Note: If the battery is charged and the temperature is within range, have the computer
serviced.
The critical low-battery error
message appears, and the
computer immediately tur ns
off.
•
If the processor overheats, the computer automatically
enters sleep mode to allow the computer to cool and to
protect the processor and other internal components.
Check the settings for sleep mode.
• Make sure that:
- The battery is charged.
- The operating temperature is within the acceptable
range. See “Appendix B. Use, and care
Information” on page 63.
• The battery power is getting low. Connect the AC
adapter to the computer, or replace the battery with
a fully charged one.
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Chapter 5. Troubleshooting
The computer does not
return from sleep mode and
does not work.
Note:
If the system still does not return from sleep mode, your system has stopped
responding, and you cannot turn off the computer, reset the computer. However,
unsaved data may be lost. To reset the computer, press and hold the
for 4 seconds or more. If the computer is still not reset, remove the AC adapter and
the battery.
• If the computer does not return from sleep mode, it
may have entered hibernation mode automatically
because the battery is depleted. Check the power
indicator.
• If your computer is in sleep mode connect the AC
adapter to the computer, then press any key or the
power button.
• If your computer is in hibernation mode or power-off
state. Connect the AC adapter to the computer, then
press the power button to resume operation.
power button
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Chapter 5. Troubleshooting
Computer screen problems
The screen is blank. • Do the following:
The screen is unreadable or
distorted.
Incorrect characters appear
on the screen.
- If you are using the AC adapter, or using the
battery, and the battery status indicator is on, press
Fn + ↑ to make the screen brighter.
- If the Power indicator is blinking, press the power
button to resume from the sleep mode.
- If the problem persists, follow the solution in the
following problem “The screen is unreadable or
distorted.”
• Make sure that:
- The display device driver is installed correctly.
- The screen resolution and color quality are
correctly set.
- The monitor type is correct.
• Did you install the operating system or application
program correctly? If they are installed and
configured correctly, have the computer serviced.
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Chapter 5. Troubleshooting
Sound problems
No sound can be heard
from the speaker even
when the volume is turned
up.
• Make sure that:
- The Mute function is off.
- The headphone jack is not used.
- Speakers are selected as the playback device.
Battery problems
Your computer shuts down
before the battery status
indicator shows empty.
-or-
Your computer operates
after the battery status
indicator shows empty.
The operating time for a
fully charged battery is
short.
The computer does not
operate with a fully charged
battery.
The battery does not
charge.
• Discharge and recharge the battery.
• For details, see “Handling the battery” in Chapter 2.
• The surge protector in the battery might be active.
Turn off the computer for one minute to reset the
protector, then turn on the computer again.
• For details, see “Handling the battery” in Chapter 2.
A hard disk drive problem
The hard disk drive does
not work.
• In the Boot menu in BIOS Setup Utility, make sure
that the hard disk drive is included in the Boot order
correctly.
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Chapter 5. Troubleshooting
A startup problem
The Microsoft® Windows
operating system does not
start.
• Use the OneKey Rescue system to help solve or
identify your problem. For details on the OneKey
Rescue system, see “Chapter 4. OneKey Rescue
system” on page 34.
OneKey Rescue system problems
Backup cannot be made. • You are not currently using a Windows operating
Fail to restore system
partition to factory default.
system.
• There is not enough space to store the backed up
data. You will need to free more hard disk space on
your system partition (C drive).
• The system partition, such as the partition size or the
drive capacity of C, has been modified.
Other problems
The computer does not
respond.
•
To turn off your computer, press and hold the power
button for 4 seconds or more. If the computer still does
not respond, remove the AC adapter and the battery.
• Your computer might lock when it enters sleep mode
during a communication operation. Disable the
sleep timer when you are working on the network.
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Chapter 5. Troubleshooting
The computer does not
start from the desired
device.
The connected external
device does not work.
•
See the
Boot
menu of
Boot order
that
the computer starts from the device you want.
• Also make sure that the device from which the
computer starts is enabled. In the Boot menu in
BIOS Setup Utility, make sure that the device is
included in the Boot order list.
• Do not connect or disconnect any external device
cables other than USB while the computer power is
on; otherwise, you might damage your computer.
• When using a high power consumption external
devices such as an external USB optical disk drive,
use external device power adapter. Otherwise, the
device may not be recognized, or system shut down
may result.
BIOS Setup Utility
in
BIOS Setup Utility
. Make sure
is set so that
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Chapter 6. Upgrading and replacing devices
Replacing the battery - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Note: Use only the battery provided by Lenovo. Any other battery could ignite or
explode.
To replace the battery
1
Turn off the computer, or enter hibernation mode. Disconnect the AC
adapter and all cables from the computer.
2
Close the computer display, and turn the computer over.
3
Unlock the manual battery latch . Hold the spring-loaded battery
latch in the unlocked position , remove the battery pack in the
direction shown by the arrow .
48
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c
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Chapter 6. Upgrading and replacing devices
4
Install a fully charged battery.
5
Slide the manual battery latch to the locked position.
6
Turn the computer over again. Connect the AC adapter and the cables
to the computer again.
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Chapter 6. Upgrading and replacing devices
Replacing the hard disk drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
You can increase the storage capacity of your computer by replacing the
hard disk drive with one of greater capacity. You can purchase a new hard
disk drive from your reseller or Lenovo marketing representative.
Notes:
• Replace the hard disk drive only if you upgrade it or have it repaired. The
connectors and bay of the hard disk drive were not designed for frequent
changes, or drive swapping.
• The preinstalled softwares are not included on an optional hard disk drive.
Handling a hard disk drive
• Do not drop the drive or subject it to physical shocks. Put the drive on a
material, such as soft cloth, that absorbs the physical shock.
• Do not apply pressure to the cover of the drive.
• Do not touch the connector.
The drive is very sensitive. Incorrect handling can cause damage and
permanent loss of data on the hard disk. Before removing the hard disk
drive, make a backup copy of all the information on the hard disk, and then
turn the computer off. Never remove the drive while the system is
operating, in sleep mode, or in hibernation mode.
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Chapter 6. Upgrading and replacing devices
To replace the hard disk drive, do the following:
1
Turn off the computer; then disconnect the AC adapter and all cables
from the computer.
2
Close the computer display, and then turn the computer over.
3
Remove the battery pack.
4
Remove the Hard disk/Memory/Mini PCI ExpressCard slot
compartment cover.
a. Loosen the screws that secure the compartment cover .
b. Remove the compartment cover .
a
b
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Chapter 6. Upgrading and replacing devices
5
Remove the screw that secures the hard disk.
c
52
c
c
6
Pull the tab in the direction shown by arrow , and take out the hard
disk drive secured in a metal frame .
d
c
e
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Chapter 6. Upgrading and replacing devices
7
Remove the screws and detach the metal frame from the hard disk
drive.
8
Attach the metal frame to a new hard disk drive; then tighten the
screws.
9
Put the hard disk drive gently into the hard disk drive bay with the tab
facing upwards and the connectors facing each other; then push it
firmly into space.
0
Reinstall the screw that secures the hard disk drive.
A
Reinstall the compartment cover.
B
Reinstall the screws.
C
Reinstall the battery pack.
D
Turn the computer over again. Connect the AC adapter and the cables
to the computer again.
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Chapter 6. Upgrading and replacing devices
Replacing memory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
You can increase the amount of memory in your computer by replacing a
double data rate (DDR2) small outline dual inline memory module (SODIMM)-available as an option-in the memory slot of your computer. SODIMMs are available in various capacities.
Note: Use only the memory types supported by your computer. If you incorrectly
install optional memory, or install an unsupported memory type, a warning
beep will sound when you try to start the computer.
To install an SO-DIMM, do the following:
1
Touch a metal table or a grounded metal object to reduce any static
electricity in your body, which could damage the SO-DIMM. Do not
touch the contact edge of the SO-DIMM.
2
Turn off the computer. Disconnect the AC adapter and all cables from
the computer.
3
Close the computer display, and turn the computer over.
4
Remove the battery pack.
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Chapter 6. Upgrading and replacing devices
5
Remove the Hard disk/Memory/Mini PCI ExpressCard slot
compartment cover.
a. Loosen the screws that secure the compartment cover .
b. Remove the compartment cover .
a
b
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Chapter 6. Upgrading and replacing devices
6
Press outwards on the latches on both edges of the socket at the same
time, remove the SO-DIMM. Be sure to save the old SO-DIMM for
future use.
56
a
b
7
Insert the notched end of the DIMM into the socket.
Press the DIMM firmly, and pivot it until it snaps into place. Make sure
that it is firmly fixed in the slot and does not move easily.
8
Reinstall the compartment cover.
9
Reinstall the battery.
0
Turn the computer over, and reconnect the AC adapter and the cables
to the computer.
a
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Chapter 6. Upgrading and replacing devices
To make sure that the SO-DIMM is installed correctly, do as follows:
1
Turn the computer on.
2
Hold F2 during startup. The BIOS Setup Utility screen opens. The
Extended Memory item shows the total amount of memory installed
in your computer.
The following table provides a list of CRUs (Customer Replaceable Units) for
your computer, and informs you of where to find replacement instructions.
Setup Poster User Guide
AC adapter O
Power cord for AC adapter O
Battery O O
Bottom access doors O
Hard disk drive O
Memory O
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Appendix A. Getting help and service
If you need help, service, technical assistance, or just want more
information about Lenovo computers, you will find a wide variety of
sources available from Lenovo to assist you. This section contains
information about where to go for additional information about Lenovo
computers, what to do if you experience a problem with your computer,
and whom to call for service should it be necessary.
Microsoft Service Packs are the latest software source for Windows product
updates. They are available by means of a Web download (connection
charges may apply) or from a disc. For more specific information and links,
go to the Microsoft Web site at http://www.microsoft.com
Up and Running technical assistance with installation of, or questions
related to, Service Packs for your Lenovo-preinstalled Microsoft Windows
product.
. Lenovo offers
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